Dell XPS 8500 XPS 8500 User manual

book.book Page 1 Wednesday, October 10, 2012 10:32 PM

Dell™ XPS™ 8500

Owner’s Manual

Regulatory model: D03M

Regulatory type: D03M005

www.dell.com | support.dell.com/manuals

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____________________

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better

use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or

loss of data, and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage,

personal injury, or death.

Trademarks used in this text: Dell™, the DELL logo, and XPS™ are trademarks of Dell Inc.

Microsoft

®

, Windows

®

, and the Windows start button logo are either trademarks or registered

trademarks of Microsoft Corporation in the United States and/or other countries. Bluetooth

®

is a

registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license.

2012 - 10 Rev. A01

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Contents

1 Before You Begin . . . . . . . . . . . . . . . . . . . 13

Turn Off Your Computer and Connected Devices . . . . 13

Safety Instructions

. . . . . . . . . . . . . . . . . . . . 13

Recommended Tools. . . . . . . . . . . . . . . . . . . 14

2 After Working Inside Your Computer. . . . 15

3 Technical Overview . . . . . . . . . . . . . . . . . 17

Front View of Your Computer . . . . . . . . . . . . . . 18

Back View of Your Computer

. . . . . . . . . . . . . . 19

Inside View of Your Computer

. . . . . . . . . . . . . . 20

System-Board Components . . . . . . . . . . . . . . . 21

4 Computer Cover . . . . . . . . . . . . . . . . . . . . 23

Removing the Computer Cover . . . . . . . . . . . . . 23

Replacing the Computer Cover

. . . . . . . . . . . . . 25

5 Memory Module(s) . . . . . . . . . . . . . . . . . 27

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . 27

Contents

3

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Removing Memory Module(s) . . . . . . . . . . . . . . 27

Replacing Memory Module(s)

. . . . . . . . . . . . . . 28

Postrequisites

. . . . . . . . . . . . . . . . . . . . . . 30

6 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . 31

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . 31

Removing the Front Bezel

. . . . . . . . . . . . . . . . 31

Replacing the Front Bezel

. . . . . . . . . . . . . . . . 33

Postrequisites . . . . . . . . . . . . . . . . . . . . . . 34

7 Graphics-Card Bracket (optional) . . . . . 35

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . 35

Removing the Graphics-Card Bracket

. . . . . . . . . . 35

Replacing the Graphics-Card Bracket

. . . . . . . . . . 36

Postrequisites . . . . . . . . . . . . . . . . . . . . . . 36

8 Graphics Card . . . . . . . . . . . . . . . . . . . . 37

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . 37

Removing the Graphics Card

. . . . . . . . . . . . . . . 37

Replacing the Graphics Card

. . . . . . . . . . . . . . 39

Postrequisites

. . . . . . . . . . . . . . . . . . . . . . 41

Contents 4

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9 PCI-Express x1 Card(s) . . . . . . . . . . . . . . 43

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . 43

Removing the PCI-Express x1 Card(s)

. . . . . . . . . . 44

Replacing the PCI-Express x1 Card(s). . . . . . . . . . 46

Postrequisites

. . . . . . . . . . . . . . . . . . . . . . 48

10 Wireless Mini-Card . . . . . . . . . . . . . . . . . 49

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . 49

Removing the Mini-Card. . . . . . . . . . . . . . . . . 50

Replacing the Mini-Card

. . . . . . . . . . . . . . . . 51

Postrequisites

. . . . . . . . . . . . . . . . . . . . . . 51

11 Mini-Card Antennas . . . . . . . . . . . . . . . . 53

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . 53

Removing the Mini-Card Antennas . . . . . . . . . . . 53

Replacing the Mini-Card Antennas

. . . . . . . . . . . 55

Postrequisites

. . . . . . . . . . . . . . . . . . . . . . 55

12 mSATA Drive . . . . . . . . . . . . . . . . . . . . . . 57

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . 57

Removing the mSATA Drive

. . . . . . . . . . . . . . . 57

Replacing the mSATA Drive

. . . . . . . . . . . . . . . 58

Contents

5

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Postrequisites . . . . . . . . . . . . . . . . . . . . . . 59

13 Hard Drive(s) . . . . . . . . . . . . . . . . . . . . . 61

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . 61

Removing the Primary Hard-Drive

. . . . . . . . . . . . 61

Replacing the Primary Hard-Drive. . . . . . . . . . . . 62

Postrequisites

. . . . . . . . . . . . . . . . . . . . . . 62

Prerequisites

. . . . . . . . . . . . . . . . . . . . . . . 63

Removing the Hard Drive Cage . . . . . . . . . . . . . 63

Replacing the Hard Drive Cage

. . . . . . . . . . . . . 64

Postrequisites

. . . . . . . . . . . . . . . . . . . . . . 65

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . 65

Removing the Secondary Hard-Drive

. . . . . . . . . . 65

Replacing the Secondary Hard-Drive

. . . . . . . . . . 66

Postrequisites

. . . . . . . . . . . . . . . . . . . . . . 66

14 Optical Drive(s) . . . . . . . . . . . . . . . . . . . 67

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . 67

Removing the Optical Drive

. . . . . . . . . . . . . . . 67

Replacing the Optical Drive

. . . . . . . . . . . . . . . 69

Postrequisites

. . . . . . . . . . . . . . . . . . . . . . 69

Secondary Optical-Drive

. . . . . . . . . . . . . . . . . 69

Contents 6

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Prerequisites. . . . . . . . . . . . . . . . . . . . . . . 69

Installing a Secondary Optical-Drive

. . . . . . . . . . 70

Postrequisites

. . . . . . . . . . . . . . . . . . . . . . 71

15 Media-Card Reader . . . . . . . . . . . . . . . . . 73

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . 73

Removing the Media-Card Reader

. . . . . . . . . . . 74

Replacing the Media-Card Reader

. . . . . . . . . . . 75

Postrequisites . . . . . . . . . . . . . . . . . . . . . . 75

16 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . 77

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . 77

Removing the Top Cover

. . . . . . . . . . . . . . . . . 77

Replacing the Top Cover

. . . . . . . . . . . . . . . . . 78

Postrequisites . . . . . . . . . . . . . . . . . . . . . . 79

17 Top I/O Panel . . . . . . . . . . . . . . . . . . . . . . 81

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . 81

Removing the Top I/O Panel

. . . . . . . . . . . . . . . 81

Replacing the Top I/O Panel

. . . . . . . . . . . . . . . 83

Postrequisites

. . . . . . . . . . . . . . . . . . . . . . 83

Contents

7

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18 Front USB Panel. . . . . . . . . . . . . . . . . . . 85

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . 85

Removing the Front USB Panel

. . . . . . . . . . . . . 85

Replacing the Front USB Panel . . . . . . . . . . . . . 86

Postrequisites

. . . . . . . . . . . . . . . . . . . . . . 87

19 Power Button Module . . . . . . . . . . . . . . 89

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . 89

Removing the Power Button Module . . . . . . . . . . 90

Replacing the Power Button Module

. . . . . . . . . . 91

Postrequisites

. . . . . . . . . . . . . . . . . . . . . . 91

20 Chassis Fan . . . . . . . . . . . . . . . . . . . . . . 93

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . 93

Removing the Chassis Fan . . . . . . . . . . . . . . . . 94

Replacing the Chassis Fan

. . . . . . . . . . . . . . . . 95

Postrequisites

. . . . . . . . . . . . . . . . . . . . . . 95

21 Processor Fan and Heat-Sink

Assembly

. . . . . . . . . . . . . . . . . . . . . . . . . 97

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . 97

Removing the Processor Fan and Heat-Sink

Assembly

. . . . . . . . . . . . . . . . . . . . . . . . . 97

Contents

8

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Replacing the Processor Fan and Heat-Sink

Assembly

. . . . . . . . . . . . . . . . . . . . . . . . . 99

Postrequisites . . . . . . . . . . . . . . . . . . . . . . 99

22 Processor . . . . . . . . . . . . . . . . . . . . . . . 101

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . 101

Removing the Processor

. . . . . . . . . . . . . . . . . 102

Replacing the Processor . . . . . . . . . . . . . . . . 103

Postrequisites

. . . . . . . . . . . . . . . . . . . . . . 106

23 Coin-Cell Battery . . . . . . . . . . . . . . . . . . 107

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . 107

Removing the Coin-Cell Battery . . . . . . . . . . . . . 107

Replacing the Coin-Cell Battery

. . . . . . . . . . . . . 108

Postrequisites

. . . . . . . . . . . . . . . . . . . . . . 109

24 Power-Supply Unit. . . . . . . . . . . . . . . . . 111

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . 111

Removing the Power-Supply Unit . . . . . . . . . . . . 111

Replacing the Power-Supply Unit

. . . . . . . . . . . . 112

Postrequisites

. . . . . . . . . . . . . . . . . . . . . . 113

Contents

9

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25 System Board . . . . . . . . . . . . . . . . . . . . . 115

Prerequisites . . . . . . . . . . . . . . . . . . . . . . 115

Removing the System Board

. . . . . . . . . . . . . . 115

Replacing the System Board . . . . . . . . . . . . . . 117

Postrequisites

. . . . . . . . . . . . . . . . . . . . . 117

Entering the Service Tag in BIOS

. . . . . . . . . . . 117

26 System Setup . . . . . . . . . . . . . . . . . . . . . 119

Overview . . . . . . . . . . . . . . . . . . . . . . . . 119

Entering System Setup

. . . . . . . . . . . . . . . . . 119

System Setup Screens

. . . . . . . . . . . . . . 119

System Setup Options

. . . . . . . . . . . . . . 120

Boot Sequence . . . . . . . . . . . . . . . . . . 125

Clearing Forgotten Passwords

. . . . . . . . . . . . . 127

Password:

. . . . . . . . . . . . . . . . . . . . . 128

Clearing CMOS Passwords . . . . . . . . . . . . . . 129

CMOS:

. . . . . . . . . . . . . . . . . . . . . . . 129

27 Flashing the BIOS . . . . . . . . . . . . . . . . . 133

28 Specifications . . . . . . . . . . . . . . . . . . . . 135

Contents 10

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Contents 11

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12 Contents

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1

Before You Begin

Turn Off Your Computer and Connected Devices

CAUTION: To avoid losing data, save and close all open files and exit all open

programs before you turn off your computer.

1

Save and close all open files and exit all open programs.

2

Follow the instructions to shut down your computer based on the

operating system installed on your computer.

•Windows 8:

Move your mouse pointer to the upper-right or lower-right corner of

the screen to open the Charms sidebar, and then click

Settings

→

Power

→

Shutdown

.

•

Windows 7

:

Click

Start

and click

Shut Down

.

Microsoft Windows shuts down and then the computer turns off.

NOTE: If you are using a different operating system, see the documentation of

your operating system for shut-down instructions.

3

Disconnect your computer and all attached devices from their electrical

outlets.

4

Disconnect all telephone cables, network cables, and attached devices

from your computer.

5

Press and hold the power button, while the computer is unplugged, to

ground the system board.

Safety Instructions

Use the following safety guidelines to protect your computer from potential

damage and ensure your personal safety.

WARNING: Before working inside your computer, read the safety information

that shipped with your computer. For additional safety best practices information,

see the Regulatory Compliance Homepage at dell.com/regulatory_compliance.

Before you Begin

13

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WARNING: Disconnect all power sources before opening the computer cover or

panels. After you finish working inside the computer, replace all covers, panels,

and screws before connecting to the power source.

CAUTION: To avoid damaging the computer, ensure that the work surface is flat

and clean.

CAUTION: To avoid damaging the components and cards, handle them by their

edges and avoid touching pins and contacts.

CAUTION: Only a certified service technician is authorized to remove the

computer cover and access any of the components inside the computer. See the

safety instructions for complete information about safety precautions, working

inside your computer, and protecting against electrostatic discharge.

CAUTION: Before touching anything inside your computer, ground yourself by

touching an unpainted metal surface, such as the metal at the back of the

computer. While you work, periodically touch an unpainted metal surface to

dissipate static electricity, which could harm internal components.

CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab,

not on the cable itself. Some cables have connectors with locking tabs or

thumb-screws that you must disengage before disconnecting the cable. When

disconnecting cables, keep them evenly aligned to avoid bending any connector

pins. When connecting cables, ensure that the connectors and ports are correctly

oriented and aligned.

CAUTION: To disconnect a network cable, first unplug the cable from your

computer and then unplug the cable from the network device.

Recommended Tools

The procedures in this document may require the following tools:

• Small Phillips screwdriver

•Hex nut driver

• Flash BIOS executable update program available at

support.dell.com

Before you Begin 14

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2

After Working Inside Your Computer

After you complete replacement procedures, ensure the following:

• Replace all screws and ensure no stray screws remain inside your computer

• Connect any external devices, cables, cards, and any other part you

removed before working on your computer

• Connect your computer and all attached devices to their electrical outlets

CAUTION: Before turning on your computer, replace all screws and ensure that

no stray screws remain in the computer. Failure to do so may damage your

computer.

• Turn on your computer.

After Working Inside Your Computer 15

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After Working Inside Your Computer 16

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3

Technical Overview

WARNING: Before working inside your computer, read the safety information

that shipped with your computer and follow the steps in "Before You Begin" on

page 13. For additional safety best practices information, see the Regulatory

Compliance Homepage at dell.com/regulatory_compliance.

Technical Overview

17

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Front View of Your Computer

1

2

3

11

10

9

7

6

1

5

4

Technical Overview 18

8

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1 media-card reader light 2 media-card reader

3 optical-drive covers (2) 4 USB 3.0 ports (2)

5 optical-drive eject buttons (2) 6 power button

7 accessory tray 8 headphone port

9 microphone port 10 USB 2.0 port

11 USB 2.0 port with PowerShare

Back View of Your Computer

1

2

3

4

5

6

7

8

9

11

10

1 power port 2 network port

3 USB 2.0 ports (4) 4 USB 3.0 ports (2)

5 VGA port 6 HDMI port

7 optical S/P DIF port 8 audio ports

9 expansion-card slots 10 security-cable slot

11 padlock rings

Technical Overview

19

1

2

9

8

7

4

3

6

5

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Inside View of Your Computer

1

3

5

7

9

front bezel

graphics-card bracket (optional)

system board

power supply

secondary optical-drive

2

4

6

8

primary hard-drive

secondary hard-drive

card retention clamp

primary optical-drive

Technical Overview

20

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