HP Pavilion 15-aw000 Notebook PC series (Touch) User guide

HP Pavilion Notebook PC

Maintenance and Service Guide

L.P.

Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

Intel is a trademark of Intel Corporation in the

U.S. and other countries. Windows is either a

registered trademark or trademark of

Microsoft Corporation in the United States

and/or other countries.

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions of

Windows. This computer may require upgraded

and/or separately purchased hardware, drivers

and/or software to take full advantage of

Windows functionality. See

http://www.microsoft.com for details.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: April 2016

Document Part Number: 854538-001

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an

authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair

parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for

authorized service provider parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950-1).

v

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 5

Right side ............................................................................................................................................................... 5

Left side ................................................................................................................................................................. 6

Display .................................................................................................................................................................... 7

Top .......................................................................................................................................................................... 8

TouchPad ............................................................................................................................................. 8

Lights ................................................................................................................................................... 9

Button and speakers ......................................................................................................................... 10

Keys ................................................................................................................................................... 11

Using the action keys ........................................................................................................................ 11

Bottom ................................................................................................................................................................. 12

Rear ...................................................................................................................................................................... 13

Locating system information .............................................................................................................................. 13

3 Illustrated parts catalog .............................................................................................................................. 15

Computer major components .............................................................................................................................. 15

Display assembly subcomponents ...................................................................................................................... 18

Miscellaneous parts ............................................................................................................................................. 19

4 Removal and replacement procedures preliminary requirements .................................................................... 21

Tools required ...................................................................................................................................................... 21

Service considerations ......................................................................................................................................... 21

Plastic parts ....................................................................................................................................... 21

Cables and connectors ...................................................................................................................... 22

Drive handling ................................................................................................................................... 22

Grounding guidelines ........................................................................................................................................... 23

Electrostatic discharge damage ........................................................................................................ 23

Packaging and transporting guidelines .......................................................................... 24

Workstation guidelines ................................................................................................... 24

Equipment guidelines ..................................................................................................... 25

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 26

Component replacement procedures .................................................................................................................. 26

Optical drive (select products only) .................................................................................................. 26

vii

6 Removal and replacement procedures for authorized service provider parts .................................................... 28

Component replacement procedures .................................................................................................................. 28

Base enclosure .................................................................................................................................. 28

Battery ............................................................................................................................................... 30

Hard drive .......................................................................................................................................... 31

SSD (M.2) ........................................................................................................................................... 33

Memory .............................................................................................................................................. 34

WLAN module .................................................................................................................................... 37

Display assembly ............................................................................................................................... 39

Fan ..................................................................................................................................................... 41

Heat sink ............................................................................................................................................ 43

I/O board ............................................................................................................................................ 45

Power button board .......................................................................................................................... 46

System board .................................................................................................................................... 48

SD card reader ................................................................................................................................... 50

Speakers ............................................................................................................................................ 53

Power connector ............................................................................................................................... 54

TouchPad ........................................................................................................................................... 55

Display panel ..................................................................................................................................... 59

Webcam ............................................................................................................................................. 63

WLAN antenna ................................................................................................................................... 65

7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 67

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 67

8 Backing up, restoring, and recovering ........................................................................................................... 69

Creating recovery media and backups ................................................................................................................ 69

Creating HP Recovery media (select products only) ......................................................................... 69

Using Windows tools ........................................................................................................................................... 70

Restore and recovery ........................................................................................................................................... 71

Recovering using HP Recovery Manager ........................................................................................... 71

What you need to know before you get started ............................................................. 71

Using the HP Recovery partition (select products only) ................................................. 72

Using HP Recovery media to recover .............................................................................. 72

Changing the computer boot order ................................................................................ 73

Removing the HP Recovery partition (select products only) ......................................... 74

9 Specications .............................................................................................................................................. 75

Computer specications ...................................................................................................................................... 75

viii

39.62 cm (15.6-in) display specications ........................................................................................................... 76

Hard drive specications ..................................................................................................................................... 76

Solid-state drive specications ........................................................................................................................... 77

DVD±RW SuperMulti DL Drive specications ....................................................................................................... 78

10 Power cord set requirements ...................................................................................................................... 79

Requirements for all countries ............................................................................................................................ 79

Requirements for specic countries and regions ................................................................................................ 79

11 Recycling .................................................................................................................................................. 81

Index ............................................................................................................................................................. 82

ix

x

1 Product description

Category Description

Product Name HP Pavilion Notebook PC

Processors AMD Bristol Ridge

AMD Quad-Core A-Series Accelerated Processor (Bristol Ridge, BGA)

A12-9700P (2.5GHz, up to 3.4GHz), 1866 MHz/2 MB L2, Quad 15W

A10-9600P (2.4GHz, up to 3.3GHz), 1866 MHz/2 MB L2, Quad 15W

AMD Stoney Ridge

AMD A-Series Accelerated Processor (Stoney Ridge, BGA)

A9-9410 (2.9GHz, up to 3.5GHz), 1866 MHz/1 MB L2, Dual 15W

A6-9210 (2.4 GHz, up to 2.8 GHz), 1866 MHz/1 MB L2, Dual 15W

Chipset AMD Integrated SOC FCH (Bristol Ridge) printed/laser etched service tag on D cover/xxx (internal service label

required) (Stoney Ridge)

Graphics Internal graphics:

AMD Radeon™ R7 Graphics (Bristol Ridge A12)

AMD Radeon™ R5 Graphics (Bristol Ridge A10/Stoney Ridge A9)

AMD Radeon™ R4 Graphics (Stoney Ridge A6)

Switchable discrete graphics:

AMD Radeon™ R7 M440 R16M-M1-70 (Meso Pro DDR3) with up to 2048MB of dedicated video memory

(256Mx16 DDR3 900MHz x 4 PCs, 1GHz bridge to 900MHz), TDP 25W

AMD Radeon™R7 M440 R16M-M1-70 (Meso Pro DDR3) with up to 4096MB of dedicated video memory

(512Mx16 DDR3 900MHz x 4 PCs, 1GHz bridge to 900MHz), TDP 25W (Bristol Ridge only)

Support HD Decode, DX12, and HDMI

Support PX7

Support dynamic switching

Support Freesync technology

Support Dual Graphics

AMD Radeon™R6 M445DX Dual Graphics

Panel 16:9 Ultra Wide Aspect Ratio

15.6" HD WLED BrightView (1366x768) slim-at (3.2mm) SVA, eDP, 220 nits

15.6" HD WLED BrightView (1366x768) slim-at (3.2mm) SVA, eDP, TOP, 200 nits

15.6" FHD WLED AntiGlare (1920x1080) slim-at (3.2mm) SVA, eDP, Special Deal, 220 nits

15.6" FHD WLED BrightView (1920x1080) slim-at (3.2mm) UWVA, eDP, 250nits, bridged to 220nits FHD UWVA

panel

15.6" FHD WLED BrightView (1920x1080) slim-at (3.2mm) UWVA, eDP, TOP, 220 nits

Touch solution with bezel, multitouch enabled

1

Category Description

Support eDP 1.4

Memory Two SODIMM slots - customer non-accessible/non-upgradeable

DDR4-1866 Dual Channel Support (Bristol Ridge)

DDR4-1866 Single Channel Support (Stoney Ridge)

DDR4-2400 SO-DIMM Support

Supports up to 16GB max system memory

4096MB (4096MB x 1)

6144MB (2048MB x 1 + 4096MB x 1)

8192MB (4096MB x 2)

8192MB (8192MB x 1)

12288MB (8192MB +4096MB)

16384MB (8192MB x 2)

Hard drive Supports all 7mm/9.5mm, SATA 2.5" HDDs

Accelerometer / HDD protection support

M.2 SATA congurations (Value)

128GB Value SSD

256GB Value SSD

Single HDD congurations

500GB (5400) 7.2mm

1TB (5400) 9.5mm

2TB (5400) 9.5mm

SSHD congurations

1TB 5400RPM 9.5mm SSHD w/8GB NAND

Optical drive (select

models only)

9.0mm tray load - SATA - Fixed (not modular)

DVD+/-RW Double-Layer SuperMulti

Support Zero-Power ODD

Support M-disc

Webcam and

Microphone

HP Wide Vision HD: HD camera - indicator LED, USB2.0, BSI sensor, f2.0, 88° WFOV

720p by 30 frames per second

Dual array Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise suppression

Support Smart Amp

Enable HP Noise Cancellation

Audio B&O Play

Dual Speakers

Ethernet Integrated 10/100 NIC

Sensors Accelerometer

2 Chapter 1 Product description

Category Description

Wireless Integrated Wireless options with single antenna (M.2/PCIe)

Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter

Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter

Integrated Wireless options with dual antennas (M.2/PCIe):

Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter

Compatible with Miracast-certied devices

External media

cards

HP Multi-Format Digital Media Card Reader

Support SD/SDHC/SDXC

Push-Push Insertion/Removal

Internal card

expansion

One M.2 slot for WLAN

One M.2 slot for SSD

Ports Video Ports on Unit:

Hot Plug / Unplug and auto detect for correct output to wide-aspect vs. standard aspect video

(auto adjust panel resolution to t embedded panel and external monitor connected)

HDMI v1.4 supporting: up to 1920x1080 @ 60Hz

Headphone / Line out

Microphone input

USB 2.0 Ports on Unit:

1 (left side)

USB 3.0 Ports on Unit:

2 (1 on the left side ; 1 on the other)

USB 2.0/3.0 Allocation:

3 for the unit

1 for Camera

1 for WLAN + BT Combo

1 for HMC

RJ-45 / Ethernet

AC Smart Pin adapter plug

Keyboard/pointing

devices

Full Size Textured island-style Keyboard with numeric key pad in Ash Silver nish

Full Size Standard 3 Coat Paint island-style backlit Keyboard with numeric keypad in Ash Silver nish

Full Size Textured island-style Keyboard with numeric key pad in Winter White nish

Full Size Backlit 3 Coat paint island-style Keyboard with numeric key pad in Winter White nish

Clickpad Requirements:

Clickpad with image sensor

Multitouch gestures enabled

Support Modern Trackpad Gestures

3

Category Description

Taps enabled as default

Power

requirements

Batteries:

2 cell prismatic battery - 41Whr (5360mAh)

Supports battery fast charge (90min, 90% charge)

AC Adapters:

●

45W (Cupid)

●

65W (Hera)

●

65W Slim Travel Adapter (Smart-Pin)

●

1M length power cord

Security TPM 2.0

Kensington Security Lock

Operating system Preinstalled:

Windows 10 Professional

Windows 10

For Developed Market (ML):

Windows 10 Home ML

Windows 10 Home High End ML

For Emerging Market (EM/SL):

Windows 10 Home Value NB

SEAP Windows 10 Home Value Notebook

Windows 10 Home EM/SL

Windows 10 Home High End EM/SL/China

SEAP Windows 10 Home Single Language Edition

SEAP Windows 10 Home High End

CPPP Windows 10 Home China Language Edition

FreeDOS 2.0

Serviceability End user replaceable parts:

Optical drive (select products only)

AC adapter

Raw Panel Replacement

4 Chapter 1 Product description

2 External component identication

Right side

Description

(1) Memory card reader (select products only) Reads optional memory cards that enable you to store,

manage, share, or access information.

To insert a card:

1.

Hold the card label-side up, with connectors facing the

computer.

2.

Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲

Press in on the card, and then remove it from the

memory card reader.

(2) Drive light (select products only)

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the

hard drive (select products only).

(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(4) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio

component, or a high-speed High Denition Multimedia

Interface (HDMI) device.

(5) RJ-45 (network) jack/status lights Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

(6) Power connector Connects an AC adapter.

(7) AC adapter and battery light

●

White: The AC adapter is connected and the battery is

fully charged.

●

Blinking white: The AC adapter is disconnected and the

battery has reached a low battery level.

Right side 5

Description

●

Amber: The AC adapter is connected and the battery is

charging.

●

O: The battery is not charging.

Left side

Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent,

but it may not prevent the computer from being mishandled or

stolen.

(2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(4) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects

an optional headset microphone. This jack does not support

optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.

For additional safety information, refer to the Regulatory,

Safety, and Environmental Notices.

To access this guide:

▲

Select the Start button, select All apps, select HP Help

and Support, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

(5) Optical drive (select products only) Depending on your computer, reads an optical disc or reads

and writes to an optical disc.

NOTE: For disc compatibility information, type help in the

taskbar search box, select Help and Support, and then type

disc compatibility in the search box.

(6) Optical drive eject button (select products

only)

Releases the optical drive disc tray.

6 Chapter 2 External component identication

Display

Component Description

(1) Internal microphones Record sound.

(2) Camera light On: The camera is in use.

(3) Camera Allows you to video chat, record video, or record still images. Some

also provide HD (high-denition) or 3D capability, apps for gaming,

or facial recognition software like Windows Hello. For details about

using Windows Hello, see “Securing your computer and information”.

To use your camera:

●

Type camera in the taskbar search box, and then select

Camera.

●

On select products, type Intel RealSense in the taskbar search

box to explore additional features, demos, and apps.

(4) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the

antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or

region.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Display 7

Top

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

8 Chapter 2 External component identication

Lights

Component Description

(1) Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts o power to the display

and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(3) Mute light

●

Amber: Computer sound is o.

●

O: Computer sound is on.

Top 9

Button and speakers

Component Description

(1) Power button

●

When the computer is o, press the button to turn on the

computer.

●

When the computer is on, press the button briey to

initiate Sleep.

●

When the computer is in the Sleep state, press the button

briey to exit Sleep.

●

When the computer is in Hibernation, press the button

briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineective, press and hold the power button

down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power

options.

▲

Type power in the taskbar search box, and then select

Power and sleep settings.

‒ or –

Right-click the Start button, and then select Power

Options.

(2) Speakers Produce sound.

10 Chapter 2 External component identication

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