Taser AXON body User manual

Brand
Taser
Model
AXON body
Type
User manual
For the most current product warnings and instructions, go
to www.TASER.com.
IMPORTANT SAFETY INSTRUCTIONS.
Read all warnings and instructions. Save these instructions.
MMU0046 Rev: A
TASER®
AXON body™ Camera
User Manual
2
Contents
4 Chapter 1: Introduction
4 What Is the AXON body System?
5 Chapter 2: Getting to Know Your AXON body Camera
6 Accessories
8 Chapter 3: Account Setup for EVIDENCE.com
8 EVIDENCE.com Registration
8 Installing the EVIDENCE Sync Software onto your Computer
9 Assigning Your AXON Equipment
10 Chapter 4: Setting up the AXON body Camera for the Oine Mode
10 Setting an Agency’s Cameras to Be Set to Oine Mode at the Agency
11 Setting Individual AXON body Cameras to Oine Mode
11 Setting EVIDENCE Sync to Oine Mode
12 Chapter 5: Recording with the AXON body Camera
12 Operating Modes
12 BUFFERING Mode
13 EVENT Mode
13 Battery Status
13 Adjusting the Volume
14 Turning o the Camera LEDs
15 Chapter 6: Recharging the Battery & Uploading Data to EVIDENCE.com
15 Using the ETM
16 Advanced Checkout for Shared Cameras
16 Using EVIDENCE Sync to Upload the AXON body Camera to EVIDENCE.com without an ETM
17 Recharging the AXON body Camera without an ETM
18 Chapter 7: Downloading Data in the Oine Mode to Your Computer
18 Downloading Videos to Your Computer with EVIDENCE Sync (Oine) Software
19 Chapter 8: Audio Notication
20 Chapter 9: Care and Maintenance
20 Cleaning the AXON body Camera
Contents
3
20 Charging the Battery
21 Chapter 10: Troubleshooting
21 Reset Functioning
21 Customer Service
21 Warranty Policy
21 Warnings
21 Radio Waves
23 Chapter 11: CE Declaration of Conformity
4
What Is the AXON body System?
The AXON body™ camera is a wearable camera system incorporating an audio and video recording device. This
camera is designed for use in tough environmental conditions encountered in law enforcement, corrections,
military, and security activities. The AXON body camera is designed to record events in real time for secure
storage, retrieval, and analysis via the EVIDENCE.com services or in an oine conguration to your local
computer. The recorded events are transferred to your storage solution via the secure evidence transfer
manager (ETM) or by using EVIDENCE Sync software installed on a Windows computer.
The AXON body camera has two operating modes designed to accommodate the needs of law enforcement,
corrections, security, and the military. The default mode, or BUFFERING mode, provides pre-event buering
to capture activities that occur prior to the user activating the EVENT mode. In addition, the AXON® Mobile
application enables playback of footage on a smart phone for review prior to storing the data. (For more
information, see the AXON Mobile Application for Android Devices User Manual or AXON Mobile Application for
iOS Devices User Manual, as appropriate.)
Instructional videos for using AXON systems are available at www.TASER.com under Training Videos.
Introduction 1
5
The AXON body camera contains the video records, issues audio notications (through beeping sounds), and
houses the volume controls.
Bottom ViewTop View
Front View
Operation LED
ETM Connection Socket
Imager
On/O Indicator
Pairing/Volume Button
Speaker
Microphone
EVENT Button
Battery LED
Battery Button
On/O Switch Upload Status LED
1 Operation LED – Shows the AXON body camera’s current operating mode:
Operating Mode Operation LED
Recording Blinking Red
Buering Blinking Green
Booting Up Solid Red
NOTE: For battery status, see the battery LED, described below.
2 ETM Connection Socket – Enables data transfer and recharging.
3 On/O Switch – Turns the camera’s power on or o.
4 On/O Indicator – When the camera’s power is turned on, the red portion is exposed. When the camera
power is turned o, the red portion is covered from view.
Getting to Know Your AXON body Camera 2
6
Chapter 2 Getting to Know Your AXON body Camera
5 Speaker – Provides audio notications.
6 EVENT Button – Used to start and stop recording. (Double-press to start; hold for 3 seconds to stop
recording.)
The camera might take several additional seconds to close out of the video when it is taken out of EVENT
mode.
7 Battery Button – When pressed, the battery button lights up the Battery LED, which momentarily indicates
the remaining battery capacity.
8 Battery LED – When lit, momentarily indicates the remaining battery capacity (it does not indicate the
operating mode).
Battery Status Battery LED
Battery Capacity is 41–100 Percent. Green
Battery Capacity is 20–40 Percent. Yellow
Battery Capacity is Less Than 20 Percent. Red
When you turn the camera on, all LED lights turn solid red until the system is ready to use. Then the
Operation LED blinks green (BUFFERING mode) and the Battery LED goes out.
9 Microphone – For audio recording.
10 Pairing/Volume Button – When pressed, adjusts the volume of audio prompts. It also is used to pair the
AXON body camera with a smart mobile device (e.g., phone or tablet).
11 Upload Status LED – Indicates status when the camera is downloading data to your computer or uploading
data to EVIDENCE.com. This LED also indicates status when you are conguring your AXON body camera to
work with a mobile device such as a smart phone.
12 Imager – The camera lens.
Pressing buttons causes the AXON body camera to emit audio alerts (beeps) to indicate system actions. See
Chapter 12: Audio Prompts for more information.
Accessories
The AXON body camera is designed to be worn in a holster that can be clipped to your shirt. The holster
incorporates a plug that goes into the camera’s ETM connection socket when the camera is holstered. The plug
is intended to lter excessive ambient noise and prevent dust debris from entering the socket.
Additional holster options are available. Visit www.TASER.com for more information.
CAUTION
Keep the plug inserted into the ETM connection socket. If the plug is not plugged into the socket, audio
recording will be distorted.
7
Chapter 2 Getting to Know Your AXON body Camera
When you are wearing the camera, you can use the AXON Mobile application’s live streaming feature to
determine whether your camera is capturing the view you intended. See the AXON Mobile Application for
Android Devices User Manual or AXON Mobile Application for iOS Devices User Manual for more information.
8
Account Setup for EVIDENCE.com 3
This chapter describes preparing your EVIDENCE.com account for use with your AXON body camera. An
EVIDENCE.com account is required to upload data from the camera to the EVIDENCE.com services. Even if your
department does not upload data to EVIDENCE.com, your agency administrator still needs an EVIDENCE.com
account to use the AXON system and congure your AXON body camera.
To register a user account:
• Follow the instructions in EVIDENCE.com Registration.
• Install the EVIDENCE Sync software on your computer, as described in Installing the EVIDENCE Sync Software
onto your Computer.
• Unless your agency administrator has assigned your camera to you, follow the instructions in Assigning Your
AXON Equipment.
EVIDENCE.com Registration
Before using your AXON hardware, you must register and have a user account with EVIDENCE.com. After your
agency administrator signs you up, you should receive an email invitation from EVIDENCE.com. Follow these
steps:
1 Using your desktop or laptop computer, click the link in the user invitation e-mail message sent to you by
your agency.
2 Follow the onscreen instructions.
3 Log into the site.
Once you have set up your user account on EVIDENCE.com, you will be active in the system. For more details on
EVIDENCE.com registration, please contact your agency’s EVIDENCE.com administrator.
Installing the EVIDENCE Sync Software onto your Computer
After accessing your EVIDENCE.com account, you will need to install the EVIDENCE Sync software on your
computer. EVIDENCE Sync is software used to manage your AXON videos. It can download records from your
AXON body camera to your computer, or upload records from the camera to the EVIDENCE.com cloud website.
9
Chapter 3 Account Setup for EVIDENCE.com
CAUTION
Do NOT plug the USB cable into the computer at this step. If you attempt to connect your AXON body
camera to your computer before you have installed the EVIDENCE Sync software, you will have to use
the Windows Device Manager to manually point the camera to the drivers.
1 Start your web browser and sign into your department’s EVIDENCE.com webpage. If you do not know your
agency’s EVIDENCE.com address, consult your agency administrator.
2 From the Help drop-down menu, select Download Sync.
3 Start Evidence_SYNC_Setup.exe.
4 If asked “Do you want to run this le?” click Run.
5 Follow the wizard’s instructions to complete EVIDENCE Sync installation.
Assigning Your AXON Equipment
If your role is set to User, and your agency administrator has not already assigned your camera to you, follow
these steps:
1 Start the EVIDENCE Sync software.
2 Sign in using your EVIDENCE.com username and password.
3 Connect the camera to your computer using the 2.5 mm to USB cable.
4 Type your name and click OK to assign the camera to yourself.
NOTE: After this step is complete, your camera can now upload to the EVIDENCE.com website directly
through the ETM. The next time you dock this camera to the ETM, the system will recognize the AXON
body camera as assigned to you, and upload the data to the appropriate location on EVIDENCE.com.
5 Click the Device Settings tab to review and conrm the proper camera settings.
• Agency-level settings can be changed on the EVIDENCE.com website, but not on a local computer using
EVIDENCE Sync software. Agency-level settings can only be congured by an agency administrator.
Agency settings include microphone and video conguration.
• User-level settings, like the orientation setting that rotates the video to match the side of the body on
which the ocer wears the camera, can be changed either on the EVIDENCE.com website or on a local
computer with the EVIDENCE Sync software.
6 If you change any settings, click SAVE for new settings to be applied.
7 Disconnect the camera from the computer.
10
Setting up the AXON body Camera for
the Oline Mode 4
If your agency does not store videos on EVIDENCE.com, you will instead download your les to a computer. You
will still need an EVIDENCE.com account and the EVIDENCE Sync software. See the EVIDENCE.com Registration
and Installing the EVIDENCE Sync Software onto your Computer instructions in Chapter 3: Account Setup for
EVIDENCE.com before performing the procedures in this chapter.
NOTE:
• Administrator access is required to perform the procedures in this chapter.
• You will not be able to use an evidence transfer manager (ETM) when your AXON body camera is in the
oine mode. You will have to use a USB cable to transfer data and recharge the battery. (A wall outlet cable
also can be used to recharge the battery. See the Charging the Battery instructions in Chapter 9 Care and
Maintenance for more information.)
Setting Cameras to Oine Mode at the Agency Level
This procedure must be performed by your agency administrator.
1 Start your web browser and sign into your department’s EVIDENCE.com webpage.
2 Click Settings and select Video Settings.
3 Click the Enable Oine for AXON check box.
4 Read the agreement. You must have your agency’s authorization to accept this agreement. If you do not
agree with the terms or do not have authority to make such an agreement, do not perform this procedure.
CAUTION
By accepting the agreement, the agency agrees to accept all liability and responsibility for and not hold
TASER liable for the agency's data transferred and stored in the oine mode, for chain of custody of this
data, or for any lost data.
5 Click OK.
6 Click Save Settings.
7 Click OK.
11
Chapter 4 Setting up the AXON body Camera for the Oine Mode
Setting Individual AXON body Cameras to Oine Mode
This procedure must be performed by your agency administrator.
1 Start the EVIDENCE Sync software and log in with your EVIDENCE.com username and password.
2 Connect the camera to the computer.
3 Click the Settings tab.
4 Next to Mode, Click Oine.
5 Click Save.
A pop-up message displays telling you that the device is now set to the oine mode.
6 Repeat steps 2–5 for each camera you want to set to oine mode.
Be sure to download and install EVIDENCE Sync software to each local computer where users will be
downloading their cameras.
Setting EVIDENCE Sync to Oine Mode
1 Start the EVIDENCE Sync software, but do not proceed to sign in.
2 Click Go Oine in the upper right-hand corner of the screen.
3 Click OK. The software will close and re-open in the oine mode.
12
Recording with the AXON body Camera 5
Operating Modes
The AXON body camera has two operating modes:
1 BUFFERING
2 EVENT
BUFFERING Mode
1 Move the ON/OFF switch on the camera to the ON position.
With the camera turned on, the AXON system is in the BUFFERING mode. When BUFFERING begins:
• The Operation LED on the controller will blink green.
• The camera will be capturing video but no audio, and will not record to permanent memory while in
BUFFERING mode.
• Buered video duration is up to 30 seconds (00:00:30).
When you activate the EVENT mode, the buered video (not audio) captured directly before the event, up to 30
seconds, will be saved and attached to the event in permanent memory. This feature is intended to capture the
video of an incident just before your activation of EVENT mode.
13
Chapter 5 Recording with the AXON body Camera
CAUTION
Because the system does not capture audio in BUFFERING mode, the rst 30 seconds of a recorded event
will be video-only. Buering mode starts only after the AXON body camera is turned on. The system
does not record when the camera is turned o.
EVENT Mode
1 When you need to record, quickly double-press the EVENT button on the camera.
The system now records audio as well as video. The “buered” video directly preceding the event will be
saved and attached to the event recording. (Remember, the buered video will not contain audio.) The
moment you double-press the EVENT button, both video and audio will be recorded from the camera and
GPS coordinates (if the system is paired to a GPS-capable smart phone) will be recorded. This will continue
throughout the duration of the recording until you terminate the recording.
The camera provides you with indications that it is recording in EVENT mode:
• At the start of an event and every 2 minutes during an event, the system will beep twice.
• The Operation LED on top of the controller will blink red.
2 To stop recording and return to BUFFERING mode, press and hold the EVENT button for approximately 3
seconds. The system will beep once.
3 To end a recording and turn o the system, move the on/o switch to the “o” position. When you end
a recording with the on/o switch you will not go into BUFFERING mode, instead the system will turn o
completely.
NOTE: An event not recorded by the camera cannot be played back or downloaded to your computer.
Battery Status
Press the Battery button to determine the percentage remaining in the battery. See Chapter 2 Getting to Know
Your AXON body Camera for details on the Battery LED functions.
Adjusting the Volume
Press the volume/pairing button on the camera to adjust the volume of the audio prompts.
Bottom View
Pairing/Volume Button
The volume has four settings. At each level, the camera beeps, providing you with a sample of the volume:
14
Chapter 5 Recording with the AXON body Camera
• Low
• Medium
• High
• O
Other than hearing audio prompt beeps on the audio recordings, the volume/pairing button has no eect on
the audio recording captured by the camera.
Turning o the Camera LEDs
For some situations, you may wish to turn o the lights on your camera.
1 Press and hold the Battery button for 10 seconds.
• The Operation LED ashes red, yellow, and then green before shutting down the lights.
• Pressing the Battery button will momentarily light both the Operation LED and the Battery LED,
displaying the current operating mode and battery level. For interpreting the LED colors, see Chapter 1
Getting to Know Your AXON body Camera.
2 To turn the lights back on, press and hold the Battery button for 10 seconds.
15
6
Using the ETM
After recording, use the evidence transfer manager (ETM) to recharge your AXON body camera and upload your
les to EVIDENCE.com.
1 Ensure the ETM is plugged into a power supply, is connected to the internet, and is powered on.
2 Dock the camera in the ETM. The docking bays plug into the top of the camera.
At rst, the LED on the bottom of the camera will display red, but the color will change to indicate the
camera’s stage in the uploading process.
System Status Camera Bottom LED Indication
Uploading Data. Blinking Yellow
DO NOT Remove the Camera from the ETM.
Device Ready (All Videos Uploaded Successfully). Solid Green
In Queue Awaiting Upload Solid Yellow
Initial Connection (Momentary). Solid Red
Device Not Assigned, Agency Mismatch, or
Camera Set In The Oine Mode.
Blinking Red
Consult ETM Support Page.
ETM Has No Communication With Camera. LED O
Firmware Update, Internal Battery Charging, or
Memory Full.
Blinking Red and Yellow
DO NOT Remove the Camera from the ETM.
Network Error. Blinking Red, Yellow, and then Green
Recharging the Battery & Uploading Data
to EVIDENCE.com
16
Chapter 6 Recharging the Battery & Uploading Data
The ETM automatically uploads the data to EVIDENCE.com. When a video successfully uploads to EVIDENCE.
com, that video is removed from the camera.
3 At the beginning of the next shift, ensure that your camera (if one has been assigned to you) displays with
a green LED before removing it from the ETM.
Advanced Checkout for Shared Cameras
Your agency may have ocers share AXON body cameras. If so, your agency administrator can congure the
system so you can assign a camera to yourself before using it.
1 Ensure that the camera displays a green LED before undocking it from the ETM.
2 On your computer, log into the EVIDENCE Sync application with your user name and password.
3 Connect the camera to the computer with the USB cable.
• If the computer displays the message, “Device is not assigned to you. Device is currently assigned to
Ocer X,” go to step 4.
• If no message displays, go to step 6.
4 In the Ocer box, start typing your last name, then use the drop-down to select your account.
5 Click Reassign.
6 Disconnect the camera from the computer. The camera is ready for use.
Using EVIDENCE Sync to Upload the AXON body Camera to EVIDENCE.com
without an ETM
CAUTION
Do not attempt this procedure until after you have installed the EVIDENCE Sync software on your
computer. See the Installing the EVIDENCE Sync Software onto your Computer section in this manual
for instructions.
NOTE: If you are downloading les to your computer instead of uploading to EVIDENCE.com, see the
Downloading Videos to Your Computer with EVIDENCE Sync (Oine) Software section in this manual.
If you do not have an ETM, follow these steps to upload your video les to EVIDENCE.com:
1 Start the EVIDENCE Sync software.
2 Log in using your agency’s URL and your EVIDENCE.com username and password.
3 Connect the camera to the computer using the 2.5 mm to USB cable.
4 Click the Device Videos tab.
5 On the video row, click Preview and play back to identify the desired video(s).
NOTE: Preview is intended to identify videos, and the video may appear choppy and does not represent
17
Chapter 6 Recharging the Battery & Uploading Data
the quality of the video once uploaded.
6 Click Upload on the video row of the desired video.
7 Click the Uploaded videos tab.
NOTE: Once the video is successfully uploaded to EVIDENCE.com, the video is removed from the camera.
8 Find the uploaded video in the list.
9 Click the thumbnail to play back the video.
Recharging the AXON body Camera without an ETM
If you are not using an ETM, you have two options for recharging the AXON body camera; by connecting it to
your computer or a wall power charging cable. For more information about battery performance and charging
requirements, see the Charging the Battery section in Chapter 9: Maintenance.
To connect to your computer:
1 Make sure computer is powered on.
2 Connect the camera to the computer using the 2.5 mm to USB cable.
To connect to the wall outlet:
1 Connect the camera to the wall charger using the 2.5 mm to USB cable.
2 Plug the wall charger into standard wall outlet.
18
7
Downloading Videos to Your Computer with EVIDENCE Sync (Oine)
Software
CAUTION
Do not attempt this procedure until after you have installed the EVIDENCE Sync software on your
computer. See the Installing the EVIDENCE Sync Software onto your Computer section in this manual
for instructions.
1 Start the EVIDENCE Sync software in oine mode (if you are in the online mode, click Go Oine in the
upper right-hand corner of the EVIDENCE Sync window).
2 Connect the AXON body camera to the computer using the 2.5 mm to USB cable.
3 Click the Device Videos tab.
4 On the video row, click Preview and play back in order to identify the desired video(s).
NOTE: Preview is intended to identify videos, and the video may appear choppy and does not represent
the quality of the video once uploaded.
5 Click Download on the video row of the desired video.
5a Click Play on the video row and review the video to conrm complete and uncorrupted download.
5b Click the Delete button on the video row to select the video for deletion from the camera.
5c Click the Delete Selected button at the top of screen to start video deletion.
6 Click the Downloaded Videos tab.
7 View the list of videos downloaded from the camera and click the thumbnail of a video to play it.
Downloading Data in the Oline Mode to
Your Computer
19
8
The AXON body camera emits beeping sounds called “audio prompts” to notify you of the system status. These
audio prompts usually occur after you perform an action with the body camera.
Operating Mode Audio Notication
Powering On or O. One Beep
Recording an Event. Two Beeps (Every Two Minutes)
The Device is Ending an Event and Returning to
BUFFERING Mode.
One Long Beep
The Battery is at 20 Percent Capacity or Lower. Four Quick Beeps (Every 20 Seconds)
The Camera Memory is Full. Alternating Frequency of Two Tones that Occurs
When You Double-Press the EVENT Button. The
Camera Will Not Start Recording.
Audio Notication
20
9
Cleaning the AXON body Camera
Use a soft, damp cloth to clean the surface of the AXON body camera. Do not use harsh cleaners or solvents.
Do not immerse the AXON body camera in water or cleaning solutions.
If the AXON body camera lens becomes dirty, use a lens blower brush to clean it and then wipe it with a soft
cloth if necessary.
You may moisten the cloth with isopropyl alcohol.
• Do not use Windex® or similar type cleaners on the camera lens.
• Do not place the lens under running water or apply jets of water to the camera lens.
Charging the Battery
A fully charged camera battery should provide enough power for approximately 12 hours of normal operation.
Recharging a battery after a 12-hour use can take up to 6 hours if you are recharging your AXON body camera
from a wall outlet or an ETM. Recharging could take considerably longer if you are recharging from a computer.
If the battery depletes signicantly during use, you will hear 4 quick tones repeating every 20 seconds. This
message indicates that less than approximately 20 percent of the battery capacity remains.
Always recharge a depleted battery as soon as reasonably possible. You can use an ETM, wall charger, or
computer to charge the battery. Using a non-TASER approved wall charger may degrade device performance
and will void the warranty.
Care and Maintenance
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Taser AXON body User manual

Brand
Taser
Model
AXON body
Type
User manual
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