Axis P3227-LV User manual

AXISP32Series

AXISP3227–LV

AXISP3227–LVE

AXISP3228–LV

AXISP3228–LVE

UserManual

AXISP32Series

TableofContents

Systemoverview............................................3

Setup.....................................................4

Howtoaccesstheproduct........................................4

Abouttheproduct'sbuilt-inhelp...................................5

Aboutapplications..............................................5

Aboutdifcultlightconditions....................................5

Howtoselectexposuremode......................................6

Howtochoosevideocompressionformat............................6

Howtoreducebandwidthandstorage..............................7

Aboutevents...................................................7

Aboutoverlays..................................................8

Troubleshooting............................................10

Howtoresettofactorydefaultsettings.............................10

Howtocheckthecurrentrmware.................................10

Howtoupgradethermware.....................................10

Technicalissues,cluesandsolutions................................11

Performanceconsiderations.......................................12

Technicalspecications......................................13

Productoverview................................................13

SDcardslot....................................................16

Buttons.......................................................16

Connectors....................................................16

AXISP32Series

Systemoverview

1AXISP3227–LVEorP3228–LVE

2AXISP3227–LVorP3228–LV

3Surveillancecenter

Thisisanexampleofhowtheproductscanbeinstalledandused.

AXISP32Series

Setup

Howtoaccesstheproduct

AXISIPUtilityandAXISCameraManagementarerecommendedmethodsforndingAxisproductsonthenetworkandassigning

themIPaddressesinWindows®.Bothapplicationsarefreeandcanbedownloadedfromwww.axis.com/support

Theproductcanbeusedwiththefollowingbrowsers:

•ChromeTM(recommended),Firefox®,Edge®,orOpera®withWindows®

•ChromeTM(recommended)orSafari®withOSX®

•ChromeTMorFirefox®withotheroperatingsystems.

Howtoaccesstheproductfromabrowser

1.Startawebbrowser.

2.EntertheIPaddressorhostnameoftheAxisproductinthebrowser’saddresseld.

ToaccesstheproductfromaMaccomputer(OSX),gotoSafari,clickonBonjourandselecttheproductfromthe

drop-downlist.

IfyoudonotknowtheIPaddress,useAXISIPUtilitytolocatetheproductonthenetwork.Forinformationabout

howtodiscoverandassignanIPaddress,seethedocumentAssignanIPAddressandAccesstheVideoStreamonAxis

Supportwebatwww.axis.com/support

Note

ToshowBonjourasabrowserbookmark,gotoSafari>Preferences.

3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessed,therootpasswordmustrstbe

congured.

4.Theproduct’sliveviewpageopensinyourbrowser.

Note

Thecontrolsandlayoutoftheliveviewpagemayhavebeencustomizedtomeetspecicinstallationrequirementsand

userpreferences.Consequently,someoftheexamplesandfunctionsfeaturedheremaydifferfromthosedisplayedin

yourownliveviewpage.

Aboutsecurepasswords

Important

Whensettingtheinitialpassword,thepasswordissentincleartextoverthenetwork.Ifthereisariskofnetworksnifng,

rstsetupasecureandencryptedHTTPSconnectionbeforeresettingthepasswords.

Thedevicepasswordistheprimaryprotectionforthedataandservices.Axis’productsdonotimposeapasswordpolicyasproducts

maybeusedinvarioustypesofinstallations,buttoprotectyourdatadothefollowing:

•Don’tusethedefaultpasswordthatcomeswiththeproducts.

•Useapasswordwithatleast8characters,preferablyusingapasswordgenerator.

•Don’texposethepassword.

•Changepasswordatarecurringinterval,atleastonceayear.

AXISP32Series

Setup

Setapasswordfortherootaccount

Important

Thedefaultadministratorusernamerootispermanentandcannotbedeleted.Ifthepasswordforrootislost,theproduct

mustberesettothefactorydefaultsettings.

Thedefaultrootaccounthasfullprivilegesandshouldbereservedforadministrativetasks.Alwayscreateauseraccountwithlimited

privilegesfordailyuse.Thisreducestheexposureoftheadministrativeaccount.

1.Makesuretofollowtheinstructionsaboutsecurepasswords,seeAboutsecurepasswordsonpage4.

2.Typeapasswordandthenretypeittoconrmthespelling.

3.ClickCreatelogin.Thepasswordhasnowbeencongured.

Abouttheproduct'sbuilt-inhelp

Tosetuptheproduct,youneedtoaccesstheproduct’swebpage.Inthewebpageyoucanalsonddetailedinstructionsinthe

product’sbuilt-inhelp.

Aboutapplications

AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications

forAxisproducts.Forinformationaboutavailableapplications,downloads,trialsandlicenses,gotowww.axis.com/applications

TondtheusermanualsforAxisapplications,gotowww.axis.com

Note

•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain

combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify

thattheapplicationsworktogetherbeforedeployment.

Aboutdifcultlightconditions

Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest

areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Usewidedynamicrange

(WDR)tomakebothdarkandbrightareasoftheimagevisible.

AXISP32Series

Setup

ImagewithoutWDR.

ImagewithWDR.

Note

IfyouuseWDR,youmayexperiencesomeWDRartifactsintheimage.

YoucanndoutmoreaboutWDRandhowtouseitatwww.axis.com

Howtoselectexposuremode

Thereareseveralexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalityfor

specicsurveillancescenes.IntheImagetab,selectbetweenthefollowingoptions:

•Formostusecases,selectAutomaticexposure.

•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.

Selectthesamefrequencyasthepowerlinefrequency.

•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand

sunduringdaytime,selectFlicker-reduced.

Selectthesamefrequencyasthepowerlinefrequency.

•Tolockthecurrentexposuresettings,selectHoldcurrent.

Formoredetailedinstructions,gototheproduct’sbuilt-inhelp.

Howtochoosevideocompressionformat

Decidingwhichcompressionmethodtochoosedependsonyourviewingrequirements,andonthepropertiesofyournetwork.The

availableoptionsare:

AXISP32Series

Setup

MotionJPEG

MotionJPEGorMJPEGisadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen

displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion

videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.

TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage

containedinthestream.

H.264orMPEG-4Part10/AVC

Note

H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Installingadditionalunlicensed

copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion

JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace

arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.

Formoreinformation,seewww.axis.com/learning/web-articles/technical-guide-to-network-video/compression-formats

Howtoreducebandwidthandstorage

Important

Ifyoureducethebandwidthitcanresultinlessdetailsinthepicture.

1.GotoliveviewandselectH.264.

2.GototheStreamtab.

3.Dooneormoreofthefollowing:

-TurnontheZipstreamfunctionality.

-TurnontheGOPandsetahighGOPlengthvalue.

-Increasethecompression.

-TurnonthedynamicFPS.

Aboutviewarea

Aviewareaisacroppedpartofthefullview.Youcanstreamandstoreviewareasinsteadofthefullviewtominimizebandwidth

andstorageneeds.IfyouenablePTZforaviewarea,youcanpan,tiltandzoomwithinit.Byusingviewareasyoucanremove

partsofthefullview,forexamplesky.

Whenyousetupaviewarea,werecommendyoutosetthevideostreamresolutiontothesamesizeasorsmallerthantheviewarea

size.Ifyousetthevideostreamresolutionlargerthantheviewareasizeitimpliesdigitallyscaledupvideoaftersensorcapture,

whichrequiresmorebandwidthwithoutaddingimageinformation.

Forinformationonhowtocreateaviewarea,seetheproduct’sbuilt-inhelp.

Aboutevents

Theeventpagesallowyoutocongureyourproducttoperformactionswhendifferenteventsoccur.Forexample,theproduct

canstartarecordingorsendanemailnoticationwhenmotionisdetected.Thesetofconditionsthatdeneshowandwhen

theactionistriggerediscalledanactionrule.

AXISP32Series

Setup

Howtosetupactionrules

Anactionruledenestheconditionsthatmustbemetfortheproducttoperformanaction,forexamplerecordvideoorsendan

emailnotication.Ifmultipleconditionsaredened,allofthemmustbemettotriggertheaction.

Thefollowingexampledescribeshowtosetupanactionruletorecordvideotoanetworkshareifthereismovementinthe

camera’seldofview.

Howtosetupmotiondetectionandaddanetworkshare:

1.GotoSettings>AppstostartandcongureAXISVideoMotionDetection.Seetheproduct’sbuilt-inhelp.

2.GotoSettings>System>Storageandsetupthenetworkshare.Seetheproduct’sbuilt-inhelp.

Howtosetuptheactionrule:

1.GotoSettings>System>Events>ActionRulesandclickAdd.

2.SelectEnableruleandenteradescriptivenamefortherule.

3.SelectApplicationsfromtheTriggerdrop-downlistandthenselectVMD.

4.Optionally,selectaScheduleandAdditionalconditions.Seebelow.

5.UnderActions,selectRecordVideofromtheTypedrop-downlist.

6.SelectaStreamproleandconguretheDurationsettingsasdescribedbelow.

7.SelectNetworkSharefromtheStoragedrop-downlist.

Tousemorethanonetriggerfortheactionrule,selectAdditionalconditionsandclickAddtoaddadditionaltriggers.Whenusing

additionalconditions,allconditionsmustbemettotriggertheaction.

Topreventanactionfrombeingtriggeredrepeatedly,aWaitatleasttimecanbeset.Enterthetimeinhours,minutesandseconds,

duringwhichthetriggershouldbeignoredbeforetheactionrulecanbeactivatedagain.

TherecordingDurationofsomeactionscanbesettoincludetimeimmediatelybeforeandaftertheevent.SelectPre-triggertime

and/orPost-triggertimeandenterthenumberofseconds.WhenWhiletheruleisactiveisenabledandtheactionistriggered

againduringthepost-triggertime,therecordingtimewillbeextendedwithanotherpost-triggertimeperiod.

Formoreinformation,seetheproduct’sbuilt-inhelp.

Aboutoverlays

Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,

orduringproductinstallationandconguration.

Aboutoverlaytext

Anoverlaytextcanincludethecurrentdateandtime,oratextstring.Whenusingatextstring,so-calledmodierscanbeusedto

display,forexample,thecurrentbitrateorthecurrentframerate.

Youcanchoosebetweenthefollowingtextoverlaysizes:

SizeTextheightBackgroundheight

Small10pixels20pixels

Medium16pixels28pixels

Large21pixels36pixels

Itisalsopossibletodisplaytextwhenanactionruleistriggered,see.

AXISP32Series

Setup

Howtoincludeoverlaytextinanactionrule

Note

Todisplayoverlaytextinmultipleviewareas,overlaytextmustbeenabledineachviewarea.

1.GotoSettings>Overlay.

2.EnableInclude.

3.Enterthemodier#D.Whentheruleistriggered,#Disreplacedbythetextspeciedintheactionrule.

Additionaltextinthiseldwillbedisplayedalsowhentheactionruleisnotactive.

4.Selectalignment,size,andappearanceofthetextstring.

5.GotoSystem>Events>ActionRulesandcreateyouractionrule.

6.FromtheActions:Typedrop-downlist,selectOverlayText.

7.EnterthetexttodisplayintheTexteld.

8.SpecifytheDuration.Thetextcanbedisplayedwhiletheruleisactiveorforaxednumberofseconds.

AXISP32Series

Troubleshooting

Howtoresettofactorydefaultsettings

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to

thefactorydefaultvalues.

Toresettheproducttothefactorydefaultsettings:

1.Disconnectpowerfromtheproduct.

2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverview.

3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.

4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset

tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90

5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthevideostream.

Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonwww.axis.com/support

Howtocheckthecurrentrmware

Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga

problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular

problem.

Tocheckthecurrentrmware:

1.Gototheproduct’swebpage.

2.Clickonthehelpmenu.

3.ClickAbout.

Howtoupgradethermware

Important

Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein

thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

Note

Whenyouupgradetheproductwiththelatestrmware,theproductreceivesthelatestfunctionalityavailable.Alwaysread

theupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthermware.Tondthelatest

rmwareandthereleasenotes,gotowww.axis.com>product>Support&Documentation.

1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeatwww.axis.com/support/rmware

2.Logintotheproductasanadministrator.

3.GotoSettings>System>Maintenanceintheproduct’swebpageandfollowtheinstructions.

4.Theupgradetakesawhile,don'tbreakthepowertotheproduct.Whentheupgradeisnished,theproductrestarts

automatically.

AXISP32Series

Troubleshooting

AXISCameraManagementcanbeusedformultipleupgrades,seewww.axis.com/products/axis-camera-managementformore

information.

Technicalissues,cluesandsolutions

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionatwww.axis.com/support

Problemsupgradingthermware

FirmwareupgradefailureIfthermwareupgradefails,theproductreloadsthepreviousrmware.Themostcommonreason

isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele

correspondstoyourproductandtryagain.

ProblemssettingtheIPaddress

Theproductislocatedona

differentsubnet

IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe

productarelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork

administratortoobtainanIPaddress.

TheIPaddressisbeingused

byanotherdevice

DisconnecttheAxisproductfromthenetwork.Runthepingcommand(inaCommand/DOS

window,typepingandtheIPaddressoftheproduct):

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...

thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.

ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable

forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.

PossibleIPaddressconict

withanotherdeviceonthe

samesubnet

ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.

ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay

beproblemsaccessingtheproduct.

Theproductcannotbeaccessedfromabrowser

CannotloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting

tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.

SeeHowtoresettofactorydefaultsettings.

TheIPaddresshasbeen

changedbyDHCP

IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshas

beenchanged,useAXISIPUtilityorAXISCameraManagementtolocatetheproductonthe

network.Identifytheproductusingitsmodelorserialnumber,orbytheDNSname(ifthename

hasbeencongured).

Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,goto

www.axis.com/support.

Certicateerrorwhenusing

IEEE802.1X

Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductmustbe

synchronizedwithanNTPserver.GotoSettings>System>Dateandtime

Theproductisaccessiblelocallybutnotexternally

RoutercongurationCheckthatyourrouterallowsincomingdatatrafctotheAxisproduct.Theroutermustsupport

UPnPTM.

FirewallprotectionChecktheInternetrewallwithyournetworkadministrator.

AXISP32Series

Troubleshooting

Problemswithstreaming

MulticastH.264only

accessiblebylocalclients

Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe

productneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.

NomulticastH.264

displayedintheclient

CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisproduct

arevalidforyournetwork.

Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.

PoorrenderingofH.264

images

Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe

downloadedfromthemanufacturer’swebsite.

Colorsaturationisdifferent

inH.264andMotionJPEG

Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore

information.

Lowerframeratethan

expected

•SeePerformanceconsiderationsonpage12.

•Reducethenumberofapplicationsrunningontheclientcomputer.

•Limitthenumberofsimultaneousviewers.

•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.

•Lowertheimageresolution.

•Intheproduct’swebpage,setacapturemodethatprioritizesframerate.Changingthe

capturemodetoprioritizeframeratemightlowerthemaximumresolutiondepending

ontheproductusedandcapturemodesavailable.

•Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)of

theAxisproduct.

Performanceconsiderations

Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors

affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe

CPUreachesitsmaximum,thisalsoaffectstheframerate.

Thefollowingfactorsarethemostimportanttoconsider:

•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe

bandwidth.

•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.

•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand

bandwidth.

Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat

streamsareidentical.

•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.

•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.

•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.

•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.

•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.

•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand

thegeneralperformance.

AXISP32Series

Technicalspeciﬁcations

Tondthelatestversionofthedatasheet,gotowww.axis.com>product>Support&Documentation.

Productoverview

P3227-LVandP3228-LV

1Networkconnector(PoE)

2SDmemorycardslot

3StatusLEDindicator

4Controlbutton

AXISP32Series

Technicalspeciﬁcations

1Mountingbracket

2Cameraunit

3Lid

4Dome

AXISP32Series

Technicalspeciﬁcations

P3227-LVEandP3228-LVE

1Networkconnector(PoE)

2SDmemorycardslot

3StatusLEDindicator

4Controlbutton

1Mountingbracket

2Cameraunit

3Lid

AXISP32Series

Technicalspeciﬁcations

4Dome

5Weathershield

LEDIndicators

StatusLEDIndication

UnlitConnectionandnormaloperation.

GreenShowssteadygreenfor10secondsfornormaloperationafterstartupcompleted.

AmberSteadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.

Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.

SDcardslot

NO NO

NOTICE TICE

TICE

•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe

SDcard.Useyourngerstoinsertandremovethecard.

•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.Disconnectpoweror

unmounttheSDcardfromtheproduct’swebpagebeforeremoval.

ThisproductsupportsmicroSD/microSDHC/microSDXCcards(notincluded).

ForSDcardrecommendations,seewww.axis.com

Buttons

Controlbutton

Forlocationofthecontrolbutton,seeProductoverviewonpage13.

Thecontrolbuttonisusedfor:

•Resettingtheproducttofactorydefaultsettings.Seepage10.

•ConnectingtoanAXISVideoHostingSystemservice.See.Toconnect,pressandholdthebuttonforabout3seconds

untiltheStatusLEDashesgreen.

Connectors

Networkconnector

RJ45EthernetconnectorwithPoweroverEthernet(PoE).

UserManualVer.M1.12

AXISP32SeriesDate:May2017

Axis P3227-LV, AXIS P3228-LVE, P3227-LVE, P3228-LV, P3228-LVE User manual

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