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Avaya Communication Manager Administrator's Manual

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Administrator Guide for
Avaya Communication Manager
03-300509
Issue 1
June 2005
Copyright 2005, Avaya Inc.
All Rights Reserved
This document contains information related to Avaya Communication
Manager software (as defined below) and Documentation (“Product”).
“Documentation” means this document and Avaya’s information manuals
in printed or electronic form containing operating instructions and
performance specifications that Avaya or its suppliers generally make
available to users of its products, and which Avaya delivers to End User
with the Products. “End User” means any customer of Avaya or its
authorized resellers, or any end user of the Product. See the Software
and Documentation DVD/CD inserts for additional legal and licensing
information.
Notice
Changes and corrections to the information in this document may be
incorporated in future releases.
Disclaimer
Avaya, its affiliates or subsidiaries (“Avaya”) are not responsible for any
modifications, additions or deletions to the original published version of
the Documentation unless such modifications, additions or deletions
were performed by Avaya. End User agrees to indemnify and hold
harmless Avaya, Avaya's agents, servants, directors, officers, and
employees against all claims, lawsuits, demands and judgments arising
out of, or in connection with, subsequent modifications, additions or
deletions to the Documentation to the extent made by the End User.
Warranty
Avaya provides a limited warranty on the Product. Refer to your customer
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language as well as information
regarding support for the Product, while under warranty, is available
through the following web site: http://www.avaya.com/support
.
License
USE OR INSTALLATION OF THE PRODUCT INDICATES THE END
USER’S ACCEPTANCE OF THE GENERAL LICENSE TERMS
AVAILABLE ON THE AVAYA WEBSITE AT: http://www.avaya.com/
support (“GENERAL LICENSE TERMS”). DO NOT USE THE PRODUCT
IF YOU DO NOT WISH TO BE BOUND BY THE GENERAL LICENSE
TERMS. IN ADDITION TO THE GENERAL LICENSE TERMS, THE
FOLLOWING LICENSE TERMS AND RESTRICTIONS WILL APPLY TO
THE PRODUCT.
Avaya grants End User a license within the scope of the license types
described below. The applicable number of licenses and units of capacity
for which the license is granted will be one (1), unless a different number
of licenses or units of capacity is specified in the Documentation or other
materials available to End User. “Designated Processor” means a single
stand-alone computing device. “Server” means a Designated Processor
that hosts a software application to be accessed by multiple users.
“Software” means the computer programs in object code, originally
licensed by Avaya and ultimately utilized by End User, whether as
stand-alone products or pre-installed on Hardware. “Hardware” means
the standard hardware products, originally sold by Avaya and ultimately
utilized by End User.
If your system is running in a TDM environment, the following license
restriction applies:
Designated System(s) License (DS). End User may install and use
each copy of the Software on only one Designated Processor, unless a
different number of Designated Processors is indicated in the
Documentation or other materials available to End User. Avaya may
require the Designated Processor(s) to be identified by type, serial
number, feature key, location or other specific designation, or to be
provided by End User to Avaya through electronic means established by
Avaya specifically for this purpose.
If your system is running in an IP environment, the following license
restriction applies:
Concurrent User License (CU). End User may install and use the
Software on multiple Designated Processors or one or more Servers, so
long as only the licensed number of Units are accessing and using the
Software at any given time. A “Unit” means the unit on which Avaya, at its
sole discretion, bases the pricing of its licenses and can be, without
limitation, an agent, port or user, an e-mail or voice mail account in the
name of a person or corporate function (e.g., webmaster or helpdesk), or
a directory entry in the administrative database utilized by the Product
that permits one user to interface with the Software. Units may be linked
to a specific, identified Server.
For all systems, the following license restriction applies:
Shrinkwrap License (SR). With respect to Software that contains
elements provided by third party suppliers, End User may install and use
the Software in accordance with the terms and conditions of the
“shrinkwrap” or “clickwrap” license accompanying the Software
(“Shrinkwrap License”). The text of the Shrinkwrap License will be
available from Avaya upon End User’s request (see “Copyright” below for
more information).
Copyright
Except where expressly stated otherwise, the Product is protected by
copyright and other laws respecting proprietary rights. Unauthorized
reproduction, transfer, and or use can be a criminal, as well as a civil,
offense under the applicable law.
Certain Software programs or portions thereof included in the Product
may contain software distributed under third party agreements (“Third
Party Components”), which may contain terms that expand or limit rights
to use certain portions of the Product (“Third Party Terms”). Information
identifying Third Party Components and the Third Party Terms that apply
to them is available on Avaya’s web site at http://support.avaya.com/
ThirdPartyLicense/.
The disclaimers of warranties and limitations of liability set forth in the
Third Party Terms do not affect any express warranty or limitation of
liability that may be provided to you by Avaya pursuant to the license
terms covering the Product contained in a separate written agreement
between you and Avaya. To the extent there is a conflict between the
General License Terms or your customer sales agreement and any Third
Party Terms, the Third Party Terms shall prevail solely for such Third
Party Components.
Security and virus disclaimer
End User's decision to acquire products from third parties is End User's
sole responsibility, even if Avaya helps End User identify, evaluate or
select them. Avaya is not responsible for, and will not be liable for, the
quality or performance of such third party products or their suppliers.
ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF
PUBLICATION AND IS PROVIDED "AS IS". AVAYA DISCLAIMS ALL
WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND FURTHERMORE, AVAYA MAKES NO
REPRESENTATIONS OR WARRANTIES THAT THE STEPS
RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS
TO END USER’ SYSTEMS. IN NO EVENT SHALL AVAYA BE LIABLE
FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN
CONNECTION WITH THE INFORMATION OR RECOMMENDED
ACTIONS PROVIDED HEREIN, INCLUDING DIRECT, INDIRECT,
CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR
SPECIAL DAMAGES, EVEN IF AVAYA HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
Avaya does not warrant that this Product is immune from or will prevent
unauthorized use of telecommunication services or facilities accessed
through or connected to it. Avaya is not responsible for any damages or
charges that result from either unauthorized uses or from incorrect
installations of the security patches that are made available from time to
time.
Suspected security vulnerabilities with Avaya products should be
reported to Avaya by sending mail to [email protected]
.
Trademarks
All trademarks identified by
®
and
TM
are registered trademarks or
trademarks of Avaya Inc. All other trademarks are the property of their
respective owners.
Issue 1 June 2005 3
About this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Conventions used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Admonishments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Related Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
How to obtain Avaya books on the Web . . . . . . . . . . . . . . . . . . . . . . . 18
How to order documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
How to comment on this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Chapter 1: System Basics . . . . . . . . . . . . . . . . . . . . . . . . . 21
Logging into the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Accessing the S8700 Series Media Server . . . . . . . . . . . . . . . . . . . . . 23
Logging in with Access Security Gateway. . . . . . . . . . . . . . . . . . . . . . 27
Logging off the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Setting Command Permissions. . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Establishing Daylight Savings Rules. . . . . . . . . . . . . . . . . . . . . . . . . 31
Setting Time of Day Clock Synchronization . . . . . . . . . . . . . . . . . . . . . 34
Setting the System Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using the Bulletin Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Saving Translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Performing Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Chapter 2: Planning the System . . . . . . . . . . . . . . . . . . . . . . 49
Understanding Your Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . 49
Understanding the Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Controlling the Features Your Users Can Access. . . . . . . . . . . . . . . . . . 56
System-Wide Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Changing System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Setting WAN Bandwidth Limits Between Network Regions . . . . . . . . . . . . 58
Administering Treatment for Denied or Invalid Calls . . . . . . . . . . . . . . . . 60
Setting up Music-on-Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Receiving Notification in an Emergency . . . . . . . . . . . . . . . . . . . . . . . 67
Notifying a Digital Pager of an Emergency . . . . . . . . . . . . . . . . . . . . . 70
Contents
Contents
4 Administrator Guide for Avaya Communication Manager
Other Useful Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Controlling the Calls Your Users Can Make and Receive. . . . . . . . . . . . . . 73
Station Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Chapter 3: Managing Telephones . . . . . . . . . . . . . . . . . . . . . 77
Installing New Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Adding New Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Using Templates to Add Telephones . . . . . . . . . . . . . . . . . . . . . . . . . 83
Using an Alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Customizing Your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Upgrading Phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Swapping Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Using ACTR to Move Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Using TTI to Move Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Removing Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Adding a Fax or Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Adding an IP Softphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Adding an IP Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Setting up Remote Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
2420/2410 DCP telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Chapter 4: Managing Telephone Features . . . . . . . . . . . . . . . . . 121
Adding Feature Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Telephone Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Adding Abbreviated Dialing Lists . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Setting up Bridged Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . 149
Setting up an Extension to Cellular Feature Access Button . . . . . . . . . . . . 153
Setting up Terminal Self Administration . . . . . . . . . . . . . . . . . . . . . . . 155
Chapter 5: Managing Attendant Consoles. . . . . . . . . . . . . . . . . 159
Attendant Consoles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Adding an Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Attendant Console Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . 166
Setting Console Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Removing an Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Providing Backup for an Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . 175
Contents
Issue 1 June 2005 5
Chapter 6: Managing Displays . . . . . . . . . . . . . . . . . . . . . . . 177
Displaying Caller Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Displaying ANI Calling Party Information . . . . . . . . . . . . . . . . . . . . . . 177
Displaying ICLID Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Changing the Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Setting up Directory Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Chapter 7: Handling Incoming Calls . . . . . . . . . . . . . . . . . . . . 191
Setting up Basic Call Coverage. . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Setting up Advanced Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . 195
Setting up Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Setting up Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Adding Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Managing Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Managing Vectors and VDNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Understanding Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . 249
Assigning a Terminating Extension Group . . . . . . . . . . . . . . . . . . . . . 250
Chapter 8: Routing Outgoing Calls. . . . . . . . . . . . . . . . . . . . . 251
World Class Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Managing Calling Privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Assigning ARS FAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Displaying ARS Analysis Information . . . . . . . . . . . . . . . . . . . . . . . . 254
Understanding ARS Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Setting up Multiple Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Routing with Multiple Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Modifying Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Overriding Call Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Defining ARS Partitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Setting up Time of Day Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Location by Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Chapter 9: Managing MultiMedia Calling . . . . . . . . . . . . . . . . . 285
Multimedia Applications Server Interface . . . . . . . . . . . . . . . . . . . . . . 285
Multimedia Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Understanding the Multimedia Complex . . . . . . . . . . . . . . . . . . . . . . . 331
Enhanced Mode MM Complex . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
Contents
6 Administrator Guide for Avaya Communication Manager
Chapter 10: Setting Up Telecommuting . . . . . . . . . . . . . . . . . . 363
Configuring Avaya Communication Manager for Telecommuting . . . . . . . . . 363
Setting up Personal Station Access . . . . . . . . . . . . . . . . . . . . . . . . . 365
Creating a Station Security Code. . . . . . . . . . . . . . . . . . . . . . . . . . . 368
Assigning an Extender Password . . . . . . . . . . . . . . . . . . . . . . . . . . 370
Setting up Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Assigning Coverage Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373
Installing Home Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374
Setting up Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376
Changing Telecommuting Settings. . . . . . . . . . . . . . . . . . . . . . . . . . 381
Chapter 11: Enhancing System Security. . . . . . . . . . . . . . . . . . 385
Basic Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385
Preventing Toll Fraud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386
Physical Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388
System Security Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389
Adding Logins and Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393
Changing a Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396
Displaying a Login. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398
Removing a Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398
Using Access Security Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . 399
Changing Login Permissions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404
Changing Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406
Using Busy Verify . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
Setting up Authorization Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 408
Setting up Security Violations Notification . . . . . . . . . . . . . . . . . . . . . 411
Using Station Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416
Dealing with Security Violations . . . . . . . . . . . . . . . . . . . . . . . . . . . 418
Chapter 12: Managing Trunks . . . . . . . . . . . . . . . . . . . . . . . 419
Tips for Working with Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . 419
Adding a CO, FX, or WATS Trunk Group. . . . . . . . . . . . . . . . . . . . . . . 422
Adding a DID Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425
Adding a PCOL Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427
Adding a Tie or Access Trunk Group. . . . . . . . . . . . . . . . . . . . . . . . . 431
Adding a DIOD Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433
Contents
Issue 1 June 2005 7
Setting up Digital Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434
Adding Trunks to a Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . 439
Removing Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 441
Inserting and Absorbing Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442
Administering Trunks for Listed Directory Numbers . . . . . . . . . . . . . . . . 444
Administering Answer Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . 446
Administering ISDN Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . 447
Chapter 13: Managing Announcements . . . . . . . . . . . . . . . . . . 451
Locally Sourced Announcements and Music . . . . . . . . . . . . . . . . . . . . 451
Adding an Announcement Data Module . . . . . . . . . . . . . . . . . . . . . . . 453
Adding Announcement Extensions . . . . . . . . . . . . . . . . . . . . . . . . . 455
Recording Announcements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457
Saving Announcements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459
Copying Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460
Restoring Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 461
Deleting and Erasing Announcements. . . . . . . . . . . . . . . . . . . . . . . . 462
Setting up Continuous-Play Announcements . . . . . . . . . . . . . . . . . . . . 463
Getting Started with the TN2501AP or G700 Virtual VAL . . . . . . . . . . . . . . 465
Managing VAL Announcements Using the SAT . . . . . . . . . . . . . . . . . . . 467
Managing VAL Announcements Using FTP . . . . . . . . . . . . . . . . . . . . . 473
VAL Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 480
Troubleshooting VAL Announcements . . . . . . . . . . . . . . . . . . . . . . . 480
Non-Volatile Storage of Announcements on VAL . . . . . . . . . . . . . . . . . . 484
Chapter 14: Managing Group Communications. . . . . . . . . . . . . . 487
Setting up Voice Paging Over Loudspeakers . . . . . . . . . . . . . . . . . . . . 487
Setting up Chime Paging Over Loudspeakers. . . . . . . . . . . . . . . . . . . . 490
Paging Over Speakerphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494
Paging Users Who are on Active Calls. . . . . . . . . . . . . . . . . . . . . . . . 497
Using Telephones as Intercoms . . . . . . . . . . . . . . . . . . . . . . . . . . . 498
Setting up Automatic Answer Intercom Calls . . . . . . . . . . . . . . . . . . . . 501
Observing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 503
Chapter 15: Managing Data Calls. . . . . . . . . . . . . . . . . . . . . . 505
Types of Data Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 505
Data Call Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 506
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8 Administrator Guide for Avaya Communication Manager
Alphanumeric Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513
Data Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514
Data Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515
Default Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 516
Data Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 517
Data-Only Off-Premises Extensions . . . . . . . . . . . . . . . . . . . . . . . . . 519
Data Modules — General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520
Administered Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 523
Modem Pooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529
PC Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 531
Wideband Switching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 534
CallVisor Adjunct-Switch Applications Interface . . . . . . . . . . . . . . . . . . 545
Setting up CallVisor ASAI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 547
Chapter 16: Administering Media Servers. . . . . . . . . . . . . . . . . 549
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 549
Administering the G700 Media Gateway . . . . . . . . . . . . . . . . . . . . . . . 550
Administering the Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . . 555
Administering Call-processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559
SNMP Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573
Chapter 17: Collecting Billing Information. . . . . . . . . . . . . . . . . 585
Collecting Information About Calls. . . . . . . . . . . . . . . . . . . . . . . . . . 585
Recording Calls Between Users on the Same Server. . . . . . . . . . . . . . . . 588
Tracking Calls by Account Code . . . . . . . . . . . . . . . . . . . . . . . . . . . 590
Forcing Users to Enter Account Codes . . . . . . . . . . . . . . . . . . . . . . . 591
Receiving Call-Charge Information. . . . . . . . . . . . . . . . . . . . . . . . . . 593
Viewing Call Charge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 596
Chapter 18: Telephone Reference . . . . . . . . . . . . . . . . . . . . . 599
500 telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 600
2400 telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 600
2500-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 601
4600-series IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 601
6200-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604
6400-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 608
7100-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 613
Contents
Issue 1 June 2005 9
7300-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 614
731x-series hybrid telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 617
7400-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 622
ISDN telephones (7500s & 8500s) . . . . . . . . . . . . . . . . . . . . . . . . . . 638
8110 telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 643
8400-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 643
CALLMASTER telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 650
Cordless telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 654
Internet Protocol (IP) Softphones . . . . . . . . . . . . . . . . . . . . . . . . . . 657
Chapter 19: Screen Reference . . . . . . . . . . . . . . . . . . . . . . . 663
AAR and ARS Digit Analysis Table . . . . . . . . . . . . . . . . . . . . . . . . . . 663
AAR and ARS Digit Conversion Table . . . . . . . . . . . . . . . . . . . . . . . . 669
Abbreviated Dialing List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673
Access Endpoint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 684
Administered Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 689
Agent Login ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 695
Alias Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 702
Alphanumeric Dialing Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 704
Announcements/Audio Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . 706
ARS Toll Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712
Attendant Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 713
Audio Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 733
Audix-MSA Node Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 734
Authorization Code — COR Mapping . . . . . . . . . . . . . . . . . . . . . . . . 735
Best Service Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 737
Bulletin Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 740
Call Vector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 743
CAMA Numbering Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 750
CDR System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 752
Change Station Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 764
Class of Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 767
Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 784
Code Calling IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 788
Command Permission Categories . . . . . . . . . . . . . . . . . . . . . . . . . . 789
Configuration Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 794
Contents
10 Administrator Guide for Avaya Communication Manager
Console Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 797
Coverage Answer Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 811
Coverage Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 813
Crisis Alert System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . 819
CTI Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 823
Data Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 828
Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 861
Daylight Savings Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 864
DCS to QSIG TSC Gateway screen . . . . . . . . . . . . . . . . . . . . . . . . . . 867
Dial Plan Analysis Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 869
Dial Plan Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 874
Digit Absorption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 877
DS1 Circuit Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 879
Enable File Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 903
Extended Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905
Extensions Administered to have an MCT-Control Button . . . . . . . . . . . . . 907
Feature Access Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 908
Feature-Related System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . 927
Firmware Station Download. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1015
Group Paging Using Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . 1018
Holiday Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1020
Hospitality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1023
Hunt Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1040
Incoming Call Handling Treatment . . . . . . . . . . . . . . . . . . . . . . . . . . 1074
Integrated Announcement Boards . . . . . . . . . . . . . . . . . . . . . . . . . . 1079
Integrated Announcement Translations . . . . . . . . . . . . . . . . . . . . . . . 1081
Intercom Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1082
Inter-Exchange Carrier (IXC) Codes . . . . . . . . . . . . . . . . . . . . . . . . . 1084
Intra-Switch CDR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1086
IP Address Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1088
IP Codec Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1091
IP Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1100
IP Network Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1106
IP Node Names. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1123
IP-Options System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . 1125
IP Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1132
Contents
Issue 1 June 2005 11
IP Server Interface (IPSI) Administration . . . . . . . . . . . . . . . . . . . . . . 1137
IP Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1141
ISDN Network Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1148
ISDN Numbering Calling Party Number Conversion for Tandem Calls . . . . . . 1148
ISDN Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1152
ISDN-BRI Trunk Circuit Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1179
Language Translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1191
Listed Directory Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1222
Local Survivable Processor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1224
Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1226
Location Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1230
Login Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1239
Loudspeaker Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1247
Media-Gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1251
Mode Code Related System Parameters. . . . . . . . . . . . . . . . . . . . . . . 1258
Modem Pool Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1262
MOH Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1270
Multifrequency-Signaling-Related Parameters . . . . . . . . . . . . . . . . . . . 1271
Multiple Level Precedence & Preemption (MLPP) Parameters . . . . . . . . . . . 1298
Music Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1304
Network Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1307
Node Number Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1309
Numbering — Private . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1311
Numbering — Public/Unknown . . . . . . . . . . . . . . . . . . . . . . . . . . . 1314
Optional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1318
Partition Routing Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1319
Personal CO Line Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1320
Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1325
Precedence Routing Digit Analysis Table . . . . . . . . . . . . . . . . . . . . . . 1327
Precedence Routing Digit Conversion Table . . . . . . . . . . . . . . . . . . . . 1329
PRI Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1332
QSIG to DCS TSC Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1337
Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1339
Remote Call Coverage Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1345
Remote Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1347
RHNPA Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1349
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12 Administrator Guide for Avaya Communication Manager
Route Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1351
Security-Related System Parameters . . . . . . . . . . . . . . . . . . . . . . . . 1362
Signaling Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1369
Site Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1390
Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1391
Survivable ARS Analysis Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1440
System Parameters Call Coverage/Call Forwarding . . . . . . . . . . . . . . . . 1443
System Parameters Country-Options . . . . . . . . . . . . . . . . . . . . . . . . 1452
System-Parameters Customer-Options . . . . . . . . . . . . . . . . . . . . . . . 1456
System Parameters - Duplication. . . . . . . . . . . . . . . . . . . . . . . . . . . 1486
System Parameters - ESS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1487
System Parameters - Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1494
System Parameters - IP Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 1494
System Parameters Media Gateway Automatic Recovery Rule . . . . . . . . . . 1494
System Parameters - Mode Code. . . . . . . . . . . . . . . . . . . . . . . . . . . 1499
System Parameters - Multifrequency Signaling . . . . . . . . . . . . . . . . . . . 1499
System Parameters OCM Call Classification . . . . . . . . . . . . . . . . . . . . 1500
System Parameters - SCCAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1504
System Parameters - Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1506
Telecommuting Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1506
Tenant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1507
Terminal Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1511
Terminating Extension Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1518
TFTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1522
Time of Day Coverage Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1524
Time of Day Routing Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1525
Toll Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1527
Tone Generation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1530
Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1535
Uniform Dial Plan Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1624
Uniform Dial Plan Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1625
Vector Directory Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1628
Virtual MAC Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1640
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1641
Overview
Issue 1 June 2005 13
About this book
Overview
Avaya Communication Manager is the centerpiece of Avaya applications. Running on a variety
of Avaya Media Servers and DEFINITY
Servers, and providing control to Avaya Media
Gateways and Avaya communications devices, Communication Manager can be designed to
operate in either a distributed or networked call processing environment.
Communication Manager carries forward all of a customer’s current DEFINITY capabilities, plus
offers all the enhancements that enable them to take advantage of new distributed
technologies, increased scalability, and redundancy. Communication Manager evolved from
DEFINITY software and delivers no-compromise enterprise IP solutions.
Communication Manager is an open, scalable, highly reliable and secure telephony application.
The software provides user and system management functionality, intelligent call routing,
application integration and extensibility, and enterprise communications networking.
Purpose of this book
This book describes the procedures and screens used in administering the most recent release
of Communication Manager running on any of the following:
● Avaya media servers
- DEFINITY servers
- S8100, S8300, S8500, or S8700 Media Servers
● Avaya media servers configured as a Local Survivable Processor (LSP).
● Avaya media gateways
- MCC1 or SCC1 Media Gateways
- G250, G350, G600, G650, or G700 Media Gateways
Newer releases of Communication Manager contain all the features of prior releases.
Intended audience
This document is intended for system administrators and managers, for users interested in
information about specific features, and Avaya personnel responsible for planning, designing,
configuring, selling, and supporting the system.
About this book
14 Administrator Guide for Avaya Communication Manager
Contents
This document includes the following chapters:
● Chapter 1: System Basics tells you how to log in and log off, set permissions for others
who use the administration terminal, set daylight savings rules, set the system date and
time, post messages, and back up the information you administer.
● Chapter 2: Planning the System provides information on system-wide functions. It explains
how to read, use, and make simple changes to your dial plan, and how to assign feature
access codes.
● Chapter 3: Managing Telephones explains how to add, swap, and remove phones, and
how to customize a telephone, for Communication Manager administrators.
● Chapter 4: Managing Telephone Features explains how to administer feature buttons for
your users’ phones.
● Chapter 5: Managing Attendant Consoles explains attendant console feature buttons, and
tells you how to change, move, or add attendant consoles.
● Chapter 6: Managing Displays provides information on the messages that appear on the
read-out screen on display phones.
● Chapter 7: Handling Incoming Calls shows you how to set up call coverage for incoming
calls to be sure that incoming calls are answered when the called party is unavailable.
● Chapter 8: Routing Outgoing Calls explains how Avaya Communication Manager handles
outgoing calls and tells you how to modify call restrictions and your routing plan.
● Chapter 9: Managing MultiMedia Calling describes the Multimedia Applications Server
Interface (MASI), and provides instructions on administration, monitoring, and
troubleshooting. This section also provides information on Multimedia Call Handling
(MMCH), which enables users to control voice, video, and data transmissions using a
telephone and PC.
● Chapter 10: Setting Up Telecommuting provides information on system-wide settings and
individual user administration for telecommuting.
● Chapter 11: Enhancing System Security provides information on analyzing and setting up
basic system security, preventing toll fraud, using logins and permissions and passwords,
and dealing with security violations.
● Chapter 12: Managing Trunks contains procedures for working with analog and digital
trunks. Specialized trunks such as APLT, tandem, release-link, DMI-BOS and ISDN trunk
groups are not covered in this manual.
● Chapter 13: Managing Announcements tells you how to record, save, copy, restore and
delete announcements.
Conventions used
Issue 1 June 2005 15
● Chapter 14: Managing Group Communications shows you how to administer your system
so users can page other users or use their phones as intercoms. You can also give specific
users permission to monitor other users’ calls or to interrupt active calls with important
messages.
● Chapter 15: Managing Data Calls describes the system features available to enable data
communications.
● Chapter 16: Administering Media Servers describes how to administer an Avaya S8700
Series Media Server and an Avaya G700 Media Gateway and the Avaya S8300 Media
Server.
● Chapter 17: Collecting Billing Information provides information on account codes, and on
tracking and collecting information about calls.
● Chapter 18: Telephone Reference describes many of the telephones that you can connect
to Communication Manager. It also describes the unique features and buttons for each
telephone series to help you administer your user phones.
● Chapter 19: Screen Reference provides a brief description and a graphic representation of
the Communication Manager screens used for administration. It also lists the valid values
for fields on the screens, and describes when and why to use each value.
Conventions used
Become familiar with the following terms and conventions. They help you use this book with
Communication Manager.
● A "screen" is the display of fields and prompts that appear on a terminal monitor.
See the Screen Reference
chapter for an example of a screen and how it is shown in this
book.
● We use the term "telephone" in this book. Other Avaya books might refer to telephones as
voice terminals, stations, or endpoints.
● Keys and buttons are printed in a bold font: Key.
● Titles of screens are printed in a bold font: Screen Name.
● Names of fields are printed in a bold font: Field Name.
● Text (other than commands) that you need to type into a field are printed in a bold font:
text.
● Commands are printed in a bold constant width font: command.
● Variables are printed in a bold constant width italic font: variable.
About this book
16 Administrator Guide for Avaya Communication Manager
● We show complete commands in this book, but you can always use an abbreviated
version of the command. For example, instead of typing list configuration
station, you can type list config sta.
● If you need help constructing a command or completing a field, remember to use Help.
- When you press Help at any point on the command line, the system displays a list of
available commands.
- When you press Help with your cursor in a field on a screen, the system displays a list of
valid entries for that field.
● Messages that the system displays are printed in a constant width font: system message.
● To move to a certain field on a screen, you can use the Tab key, directional arrows, or the
Enter key on your keyboard.
● If you use terminal emulation software, you need to determine what keys correspond to
Enter, Return, Cancel, Help, and Next Page keys.
● We show commands and screens from the newest release of Communication Manager. If
your system has an older version of Communication Manager installed, substitute the
appropriate commands for your system and see the manuals you have available.
● The status line or message line can be found near the bottom of your monitor. This is
where the system displays messages for you. Check the message line to see how the
system responds to your input. Write down the message if you need to call the helpline.
● When a procedure requires you to press Enter to save your changes, the screen clears.
The cursor returns to the command prompt. The message line shows "command
successfully completed" to indicate that the system accepted your changes.
Admonishments
Admonishments that might appear in this book have the following meanings:
Note:
Note: Draws attention to information that you must heed.
Tip:
Tip: Draws attention to information that you might find helpful.
!
CAUTION:
CAUTION: Denotes possible harm to software, possible loss of data, or possible service
interruptions.
!
WARNING:
WARNING: Denotes possible harm to hardware or equipment.
Trademarks
Issue 1 June 2005 17
!
DANGER
:
DANGER: Denotes possible harm or injury to your body.
!
SECURITY ALERT:
SECURITY ALERT: Denotes when system administration might leave your system open to toll fraud.
Trademarks
All trademarks identified by
®
or ™ are registered trademarks or trademarks, respectively, of
Avaya, Inc. All other trademarks are the property of their respective owners.
Related Sources
The following documents provide additional information.
Administration for Network Connectivity for Avaya Communication Manager, 555-233-504
ATM Installation, Upgrades, and Administration using Avaya Communication Manager,
555-233-124
Avaya Application Solutions -- IP Telephony Deployment Guide, 555-245-600
Avaya Communication Manager Advanced Administration Quick Reference, 03-300364
Avaya Communication Manager Basic Administration Quick Reference, 03-300363
Avaya Communication Manager Basic Diagnostics Quick Reference, 03-300365
Avaya Remote Feature Activation (RFA) User Guide, 03-300149
Avaya Toll Fraud and Security Handbook, 555-025-600
Converged Communications Server Installation and Administration, 555-245-705
DEFINITY Communications Systems Generic 2.2 and Generic 3 Version 2 DS1/CEPT1/ISDN
PRI Reference, 555-025-107
DEFINITY Enterprise Communications Server Release 1.1 Getting Started with the Avaya
R300 Remote Office Communicator, 555-233-769
Feature Description and Implementation for Avaya Communication Manager, 555-245-205
Hardware Guide for Avaya Communication Manager, 555-245-207
Highlights of Avaya Communication Manager, 555-245-704
Installation, Upgrades and Additions for Avaya CMC1 Media Gateways, 555-233-118
About this book
18 Administrator Guide for Avaya Communication Manager
Maintenance Alarms for Avaya Communication Manager, Media Gateways and Servers,
03-300190
Maintenance Commands for Avaya Communication Manager, Media Gateways and Servers,
03-300191
Maintenance Procedures for Avaya Communication Manager, Media Gateways and Servers,
03-300192
Overview for Avaya Communication Manager, 555-233-767
Reports for Avaya Communication Manager, 555-233-505
System Capacities Table for Avaya Communication Manager on Avaya Media Servers,
555-245-601
For documents not listed here, go to http://www.avaya.com.
Select Support and then Product
Documentation.
How to obtain Avaya books on the Web
If you have internet access, you can view and download the latest version of Avaya
documentation products. To view any book, you must have a copy of Adobe Acrobat Reader.
Note:
Note: If you don’t have Acrobat Reader, you can get a free copy at
http://www.adobe.com
.
For example, to access an electronic version of this book:
1. Access the Avaya Web site at http://www.avaya.com/support/
.
2. Click Product Documentation.
3. To find a specific book, type the document number (for example, 03-300509 for this book) in
the Search Support text box, and then click GO.
4. In the resulting list, locate the latest version of the document, and then click the document
title to view the latest version of the book.
How to order documentation
Issue 1 June 2005 19
How to order documentation
In addition to this book, other description, installation and test, maintenance, and administration
books are available.
This document and any other Avaya documentation can be ordered directly from the Avaya
Publications Center toll free at 1-800-457-1235 (voice) and 1-800-457-1764 (fax). Customers
outside the United States should use +1-410-568-3680 (voice) and +1-410-891-0207 (fax).
How to comment on this book
Avaya welcomes your feedback. Contact us through:
● e-mail: [email protected]
● fax: 1-303-538-1741
● Contact your Avaya representative
Mention this document’s name and number, Administrator Guide for Avaya Communication
Manager, 03-300509.
Your comments are of great value and help improve our documentation.
How to get help
If you suspect that you are being victimized by toll fraud and you need technical assistance or
support in the United States and Canada, call the Technical Service Center's Toll Fraud
Intervention Hotline at 1-800-643-2353.
If you need additional help, the following resources are available. You may need to purchase an
extended service agreement to use some of these resources. See your Avaya representative
for more information.
Go to the Avaya Web site at http://www.avaya.com/support
:
● If you are within the United States, click the Escalation Management link. Then click the
appropriate link for the type of support you need.
● If you are outside the United States, click the Escalation Management link. Then click
International Services, which includes telephone numbers for the international Centers of
Excellence. Or contact your local Avaya authorized dealer for any additional help and
questions.
About this book
20 Administrator Guide for Avaya Communication Manager
/