Avaya Communication Manager Administrator's Manual

Administrator Guide for

Avaya Communication Manager

03-300509

Issue 1

June 2005

This document contains information related to Avaya Communication

Manager software (as defined below) and Documentation (“Product”).

“Documentation” means this document and Avaya’s information manuals

in printed or electronic form containing operating instructions and

performance specifications that Avaya or its suppliers generally make

available to users of its products, and which Avaya delivers to End User

with the Products. “End User” means any customer of Avaya or its

authorized resellers, or any end user of the Product. See the Software

and Documentation DVD/CD inserts for additional legal and licensing

information.

Notice

Changes and corrections to the information in this document may be

incorporated in future releases.

Disclaimer

Avaya, its affiliates or subsidiaries (“Avaya”) are not responsible for any

modifications, additions or deletions to the original published version of

the Documentation unless such modifications, additions or deletions

were performed by Avaya. End User agrees to indemnify and hold

harmless Avaya, Avaya's agents, servants, directors, officers, and

employees against all claims, lawsuits, demands and judgments arising

out of, or in connection with, subsequent modifications, additions or

deletions to the Documentation to the extent made by the End User.

Warranty

Avaya provides a limited warranty on the Product. Refer to your customer

sales agreement to establish the terms of the limited warranty. In

addition, Avaya’s standard warranty language as well as information

regarding support for the Product, while under warranty, is available

through the following web site: http://www.avaya.com/support

.

License

USE OR INSTALLATION OF THE PRODUCT INDICATES THE END

USER’S ACCEPTANCE OF THE GENERAL LICENSE TERMS

AVAILABLE ON THE AVAYA WEBSITE AT: http://www.avaya.com/

support (“GENERAL LICENSE TERMS”). DO NOT USE THE PRODUCT

IF YOU DO NOT WISH TO BE BOUND BY THE GENERAL LICENSE

TERMS. IN ADDITION TO THE GENERAL LICENSE TERMS, THE

FOLLOWING LICENSE TERMS AND RESTRICTIONS WILL APPLY TO

THE PRODUCT.

Avaya grants End User a license within the scope of the license types

described below. The applicable number of licenses and units of capacity

for which the license is granted will be one (1), unless a different number

of licenses or units of capacity is specified in the Documentation or other

materials available to End User. “Designated Processor” means a single

stand-alone computing device. “Server” means a Designated Processor

that hosts a software application to be accessed by multiple users.

“Software” means the computer programs in object code, originally

licensed by Avaya and ultimately utilized by End User, whether as

stand-alone products or pre-installed on Hardware. “Hardware” means

the standard hardware products, originally sold by Avaya and ultimately

utilized by End User.

If your system is running in a TDM environment, the following license

restriction applies:

Designated System(s) License (DS). End User may install and use

each copy of the Software on only one Designated Processor, unless a

different number of Designated Processors is indicated in the

Documentation or other materials available to End User. Avaya may

require the Designated Processor(s) to be identified by type, serial

number, feature key, location or other specific designation, or to be

provided by End User to Avaya through electronic means established by

Avaya specifically for this purpose.

If your system is running in an IP environment, the following license

restriction applies:

Concurrent User License (CU). End User may install and use the

Software on multiple Designated Processors or one or more Servers, so

long as only the licensed number of Units are accessing and using the

Software at any given time. A “Unit” means the unit on which Avaya, at its

sole discretion, bases the pricing of its licenses and can be, without

limitation, an agent, port or user, an e-mail or voice mail account in the

name of a person or corporate function (e.g., webmaster or helpdesk), or

a directory entry in the administrative database utilized by the Product

that permits one user to interface with the Software. Units may be linked

to a specific, identified Server.

For all systems, the following license restriction applies:

Shrinkwrap License (SR). With respect to Software that contains

elements provided by third party suppliers, End User may install and use

the Software in accordance with the terms and conditions of the

“shrinkwrap” or “clickwrap” license accompanying the Software

(“Shrinkwrap License”). The text of the Shrinkwrap License will be

available from Avaya upon End User’s request (see “Copyright” below for

more information).

Copyright

Except where expressly stated otherwise, the Product is protected by

copyright and other laws respecting proprietary rights. Unauthorized

reproduction, transfer, and or use can be a criminal, as well as a civil,

offense under the applicable law.

Certain Software programs or portions thereof included in the Product

may contain software distributed under third party agreements (“Third

Party Components”), which may contain terms that expand or limit rights

to use certain portions of the Product (“Third Party Terms”). Information

identifying Third Party Components and the Third Party Terms that apply

to them is available on Avaya’s web site at http://support.avaya.com/

ThirdPartyLicense/.

The disclaimers of warranties and limitations of liability set forth in the

Third Party Terms do not affect any express warranty or limitation of

liability that may be provided to you by Avaya pursuant to the license

terms covering the Product contained in a separate written agreement

between you and Avaya. To the extent there is a conflict between the

General License Terms or your customer sales agreement and any Third

Party Terms, the Third Party Terms shall prevail solely for such Third

Party Components.

Security and virus disclaimer

End User's decision to acquire products from third parties is End User's

sole responsibility, even if Avaya helps End User identify, evaluate or

select them. Avaya is not responsible for, and will not be liable for, the

quality or performance of such third party products or their suppliers.

ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF

PUBLICATION AND IS PROVIDED "AS IS". AVAYA DISCLAIMS ALL

WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE

WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE AND FURTHERMORE, AVAYA MAKES NO

REPRESENTATIONS OR WARRANTIES THAT THE STEPS

RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS

TO END USER’ SYSTEMS. IN NO EVENT SHALL AVAYA BE LIABLE

FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN

CONNECTION WITH THE INFORMATION OR RECOMMENDED

ACTIONS PROVIDED HEREIN, INCLUDING DIRECT, INDIRECT,

CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR

SPECIAL DAMAGES, EVEN IF AVAYA HAS BEEN ADVISED OF THE

POSSIBILITY OF SUCH DAMAGES.

Avaya does not warrant that this Product is immune from or will prevent

unauthorized use of telecommunication services or facilities accessed

through or connected to it. Avaya is not responsible for any damages or

charges that result from either unauthorized uses or from incorrect

installations of the security patches that are made available from time to

time.

Suspected security vulnerabilities with Avaya products should be

reported to Avaya by sending mail to [email protected]

.

Trademarks

All trademarks identified by

®

and

TM

are registered trademarks or

trademarks of Avaya Inc. All other trademarks are the property of their

respective owners.

Issue 1 June 2005 3

About this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Conventions used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Admonishments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Related Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

How to obtain Avaya books on the Web . . . . . . . . . . . . . . . . . . . . . . . 18

How to order documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

How to comment on this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Chapter 1: System Basics . . . . . . . . . . . . . . . . . . . . . . . . . 21

Logging into the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Accessing the S8700 Series Media Server . . . . . . . . . . . . . . . . . . . . . 23

Logging in with Access Security Gateway. . . . . . . . . . . . . . . . . . . . . . 27

Logging off the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Setting Command Permissions. . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Establishing Daylight Savings Rules. . . . . . . . . . . . . . . . . . . . . . . . . 31

Setting Time of Day Clock Synchronization . . . . . . . . . . . . . . . . . . . . . 34

Setting the System Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Using the Bulletin Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Saving Translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Performing Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Chapter 2: Planning the System . . . . . . . . . . . . . . . . . . . . . . 49

Understanding Your Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . 49

Understanding the Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Controlling the Features Your Users Can Access. . . . . . . . . . . . . . . . . . 56

System-Wide Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Changing System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Setting WAN Bandwidth Limits Between Network Regions . . . . . . . . . . . . 58

Administering Treatment for Denied or Invalid Calls . . . . . . . . . . . . . . . . 60

Setting up Music-on-Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Receiving Notification in an Emergency . . . . . . . . . . . . . . . . . . . . . . . 67

Notifying a Digital Pager of an Emergency . . . . . . . . . . . . . . . . . . . . . 70

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4 Administrator Guide for Avaya Communication Manager

Other Useful Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Controlling the Calls Your Users Can Make and Receive. . . . . . . . . . . . . . 73

Station Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Chapter 3: Managing Telephones . . . . . . . . . . . . . . . . . . . . . 77

Installing New Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Adding New Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Using Templates to Add Telephones . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using an Alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Customizing Your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Upgrading Phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Swapping Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Using ACTR to Move Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Using TTI to Move Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Removing Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Adding a Fax or Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Adding an IP Softphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Adding an IP Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Setting up Remote Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

2420/2410 DCP telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Chapter 4: Managing Telephone Features . . . . . . . . . . . . . . . . . 121

Adding Feature Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Telephone Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Adding Abbreviated Dialing Lists . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Setting up Bridged Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . 149

Setting up an Extension to Cellular Feature Access Button . . . . . . . . . . . . 153

Setting up Terminal Self Administration . . . . . . . . . . . . . . . . . . . . . . . 155

Chapter 5: Managing Attendant Consoles. . . . . . . . . . . . . . . . . 159

Attendant Consoles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Adding an Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Attendant Console Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . 166

Setting Console Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Removing an Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Providing Backup for an Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . 175

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Issue 1 June 2005 5

Chapter 6: Managing Displays . . . . . . . . . . . . . . . . . . . . . . . 177

Displaying Caller Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Displaying ANI Calling Party Information . . . . . . . . . . . . . . . . . . . . . . 177

Displaying ICLID Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Changing the Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Setting up Directory Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Chapter 7: Handling Incoming Calls . . . . . . . . . . . . . . . . . . . . 191

Setting up Basic Call Coverage. . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Setting up Advanced Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . 195

Setting up Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Setting up Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Adding Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Managing Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Managing Vectors and VDNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Understanding Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . 249

Assigning a Terminating Extension Group . . . . . . . . . . . . . . . . . . . . . 250

Chapter 8: Routing Outgoing Calls. . . . . . . . . . . . . . . . . . . . . 251

World Class Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Managing Calling Privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Assigning ARS FAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Displaying ARS Analysis Information . . . . . . . . . . . . . . . . . . . . . . . . 254

Understanding ARS Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Setting up Multiple Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Routing with Multiple Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Modifying Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Overriding Call Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Defining ARS Partitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Setting up Time of Day Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Location by Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Chapter 9: Managing MultiMedia Calling . . . . . . . . . . . . . . . . . 285

Multimedia Applications Server Interface . . . . . . . . . . . . . . . . . . . . . . 285

Multimedia Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Understanding the Multimedia Complex . . . . . . . . . . . . . . . . . . . . . . . 331

Enhanced Mode MM Complex . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

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6 Administrator Guide for Avaya Communication Manager

Chapter 10: Setting Up Telecommuting . . . . . . . . . . . . . . . . . . 363

Configuring Avaya Communication Manager for Telecommuting . . . . . . . . . 363

Setting up Personal Station Access . . . . . . . . . . . . . . . . . . . . . . . . . 365

Creating a Station Security Code. . . . . . . . . . . . . . . . . . . . . . . . . . . 368

Assigning an Extender Password . . . . . . . . . . . . . . . . . . . . . . . . . . 370

Setting up Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371

Assigning Coverage Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373

Installing Home Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374

Setting up Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376

Changing Telecommuting Settings. . . . . . . . . . . . . . . . . . . . . . . . . . 381

Chapter 11: Enhancing System Security. . . . . . . . . . . . . . . . . . 385

Basic Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385

Preventing Toll Fraud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386

Physical Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

System Security Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389

Adding Logins and Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393

Changing a Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396

Displaying a Login. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398

Removing a Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398

Using Access Security Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . 399

Changing Login Permissions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404

Changing Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406

Using Busy Verify . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407

Setting up Authorization Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 408

Setting up Security Violations Notification . . . . . . . . . . . . . . . . . . . . . 411

Using Station Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416

Dealing with Security Violations . . . . . . . . . . . . . . . . . . . . . . . . . . . 418

Chapter 12: Managing Trunks . . . . . . . . . . . . . . . . . . . . . . . 419

Tips for Working with Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . 419

Adding a CO, FX, or WATS Trunk Group. . . . . . . . . . . . . . . . . . . . . . . 422

Adding a DID Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425

Adding a PCOL Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427

Adding a Tie or Access Trunk Group. . . . . . . . . . . . . . . . . . . . . . . . . 431

Adding a DIOD Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433

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Issue 1 June 2005 7

Setting up Digital Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434

Adding Trunks to a Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

Removing Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 441

Inserting and Absorbing Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442

Administering Trunks for Listed Directory Numbers . . . . . . . . . . . . . . . . 444

Administering Answer Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . 446

Administering ISDN Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . 447

Chapter 13: Managing Announcements . . . . . . . . . . . . . . . . . . 451

Locally Sourced Announcements and Music . . . . . . . . . . . . . . . . . . . . 451

Adding an Announcement Data Module . . . . . . . . . . . . . . . . . . . . . . . 453

Adding Announcement Extensions . . . . . . . . . . . . . . . . . . . . . . . . . 455

Recording Announcements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457

Saving Announcements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459

Copying Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460

Restoring Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 461

Deleting and Erasing Announcements. . . . . . . . . . . . . . . . . . . . . . . . 462

Setting up Continuous-Play Announcements . . . . . . . . . . . . . . . . . . . . 463

Getting Started with the TN2501AP or G700 Virtual VAL . . . . . . . . . . . . . . 465

Managing VAL Announcements Using the SAT . . . . . . . . . . . . . . . . . . . 467

Managing VAL Announcements Using FTP . . . . . . . . . . . . . . . . . . . . . 473

VAL Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 480

Troubleshooting VAL Announcements . . . . . . . . . . . . . . . . . . . . . . . 480

Non-Volatile Storage of Announcements on VAL . . . . . . . . . . . . . . . . . . 484

Chapter 14: Managing Group Communications. . . . . . . . . . . . . . 487

Setting up Voice Paging Over Loudspeakers . . . . . . . . . . . . . . . . . . . . 487

Setting up Chime Paging Over Loudspeakers. . . . . . . . . . . . . . . . . . . . 490

Paging Over Speakerphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494

Paging Users Who are on Active Calls. . . . . . . . . . . . . . . . . . . . . . . . 497

Using Telephones as Intercoms . . . . . . . . . . . . . . . . . . . . . . . . . . . 498

Setting up Automatic Answer Intercom Calls . . . . . . . . . . . . . . . . . . . . 501

Observing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 503

Chapter 15: Managing Data Calls. . . . . . . . . . . . . . . . . . . . . . 505

Types of Data Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 505

Data Call Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 506

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8 Administrator Guide for Avaya Communication Manager

Alphanumeric Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513

Data Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514

Data Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515

Default Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 516

Data Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 517

Data-Only Off-Premises Extensions . . . . . . . . . . . . . . . . . . . . . . . . . 519

Data Modules — General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520

Administered Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 523

Modem Pooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529

PC Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 531

Wideband Switching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 534

CallVisor Adjunct-Switch Applications Interface . . . . . . . . . . . . . . . . . . 545

Setting up CallVisor ASAI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 547

Chapter 16: Administering Media Servers. . . . . . . . . . . . . . . . . 549

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 549

Administering the G700 Media Gateway . . . . . . . . . . . . . . . . . . . . . . . 550

Administering the Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . . 555

Administering Call-processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559

SNMP Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573

Chapter 17: Collecting Billing Information. . . . . . . . . . . . . . . . . 585

Collecting Information About Calls. . . . . . . . . . . . . . . . . . . . . . . . . . 585

Recording Calls Between Users on the Same Server. . . . . . . . . . . . . . . . 588

Tracking Calls by Account Code . . . . . . . . . . . . . . . . . . . . . . . . . . . 590

Forcing Users to Enter Account Codes . . . . . . . . . . . . . . . . . . . . . . . 591

Receiving Call-Charge Information. . . . . . . . . . . . . . . . . . . . . . . . . . 593

Viewing Call Charge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 596

Chapter 18: Telephone Reference . . . . . . . . . . . . . . . . . . . . . 599

500 telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 600

2400 telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 600

2500-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 601

4600-series IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 601

6200-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604

6400-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 608

7100-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 613

Contents

Issue 1 June 2005 9

7300-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 614

731x-series hybrid telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 617

7400-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 622

ISDN telephones (7500s & 8500s) . . . . . . . . . . . . . . . . . . . . . . . . . . 638

8110 telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 643

8400-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 643

CALLMASTER telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 650

Cordless telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 654

Internet Protocol (IP) Softphones . . . . . . . . . . . . . . . . . . . . . . . . . . 657

Chapter 19: Screen Reference . . . . . . . . . . . . . . . . . . . . . . . 663

AAR and ARS Digit Analysis Table . . . . . . . . . . . . . . . . . . . . . . . . . . 663

AAR and ARS Digit Conversion Table . . . . . . . . . . . . . . . . . . . . . . . . 669

Abbreviated Dialing List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673

Access Endpoint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 684

Administered Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 689

Agent Login ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 695

Alias Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 702

Alphanumeric Dialing Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 704

Announcements/Audio Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . 706

ARS Toll Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712

Attendant Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 713

Audio Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 733

Audix-MSA Node Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 734

Authorization Code — COR Mapping . . . . . . . . . . . . . . . . . . . . . . . . 735

Best Service Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 737

Bulletin Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 740

Call Vector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 743

CAMA Numbering Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 750

CDR System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 752

Change Station Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 764

Class of Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 767

Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 784

Code Calling IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 788

Command Permission Categories . . . . . . . . . . . . . . . . . . . . . . . . . . 789

Configuration Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 794

Contents

10 Administrator Guide for Avaya Communication Manager

Console Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 797

Coverage Answer Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 811

Coverage Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 813

Crisis Alert System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . 819

CTI Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 823

Data Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 828

Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 861

Daylight Savings Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 864

DCS to QSIG TSC Gateway screen . . . . . . . . . . . . . . . . . . . . . . . . . . 867

Dial Plan Analysis Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 869

Dial Plan Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 874

Digit Absorption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 877

DS1 Circuit Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 879

Enable File Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 903

Extended Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905

Extensions Administered to have an MCT-Control Button . . . . . . . . . . . . . 907

Feature Access Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 908

Feature-Related System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . 927

Firmware Station Download. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1015

Group Paging Using Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . 1018

Holiday Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1020

Hospitality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1023

Hunt Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1040

Incoming Call Handling Treatment . . . . . . . . . . . . . . . . . . . . . . . . . . 1074

Integrated Announcement Boards . . . . . . . . . . . . . . . . . . . . . . . . . . 1079

Integrated Announcement Translations . . . . . . . . . . . . . . . . . . . . . . . 1081

Intercom Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1082

Inter-Exchange Carrier (IXC) Codes . . . . . . . . . . . . . . . . . . . . . . . . . 1084

Intra-Switch CDR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1086

IP Address Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1088

IP Codec Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1091

IP Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1100

IP Network Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1106

IP Node Names. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1123

IP-Options System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . 1125

IP Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1132

Contents

Issue 1 June 2005 11

IP Server Interface (IPSI) Administration . . . . . . . . . . . . . . . . . . . . . . 1137

IP Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1141

ISDN Network Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1148

ISDN Numbering Calling Party Number Conversion for Tandem Calls . . . . . . 1148

ISDN Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1152

ISDN-BRI Trunk Circuit Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1179

Language Translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1191

Listed Directory Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1222

Local Survivable Processor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1224

Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1226

Location Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1230

Login Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1239

Loudspeaker Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1247

Media-Gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1251

Mode Code Related System Parameters. . . . . . . . . . . . . . . . . . . . . . . 1258

Modem Pool Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1262

MOH Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1270

Multifrequency-Signaling-Related Parameters . . . . . . . . . . . . . . . . . . . 1271

Multiple Level Precedence & Preemption (MLPP) Parameters . . . . . . . . . . . 1298

Music Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1304

Network Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1307

Node Number Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1309

Numbering — Private . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1311

Numbering — Public/Unknown . . . . . . . . . . . . . . . . . . . . . . . . . . . 1314

Optional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1318

Partition Routing Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1319

Personal CO Line Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1320

Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1325

Precedence Routing Digit Analysis Table . . . . . . . . . . . . . . . . . . . . . . 1327

Precedence Routing Digit Conversion Table . . . . . . . . . . . . . . . . . . . . 1329

PRI Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1332

QSIG to DCS TSC Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1337

Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1339

Remote Call Coverage Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1345

Remote Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1347

RHNPA Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1349

Contents

12 Administrator Guide for Avaya Communication Manager

Route Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1351

Security-Related System Parameters . . . . . . . . . . . . . . . . . . . . . . . . 1362

Signaling Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1369

Site Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1390

Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1391

Survivable ARS Analysis Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1440

System Parameters Call Coverage/Call Forwarding . . . . . . . . . . . . . . . . 1443

System Parameters Country-Options . . . . . . . . . . . . . . . . . . . . . . . . 1452

System-Parameters Customer-Options . . . . . . . . . . . . . . . . . . . . . . . 1456

System Parameters - Duplication. . . . . . . . . . . . . . . . . . . . . . . . . . . 1486

System Parameters - ESS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1487

System Parameters - Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1494

System Parameters - IP Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 1494

System Parameters Media Gateway Automatic Recovery Rule . . . . . . . . . . 1494

System Parameters - Mode Code. . . . . . . . . . . . . . . . . . . . . . . . . . . 1499

System Parameters - Multifrequency Signaling . . . . . . . . . . . . . . . . . . . 1499

System Parameters OCM Call Classification . . . . . . . . . . . . . . . . . . . . 1500

System Parameters - SCCAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1504

System Parameters - Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1506

Telecommuting Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1506

Tenant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1507

Terminal Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1511

Terminating Extension Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1518

TFTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1522

Time of Day Coverage Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1524

Time of Day Routing Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1525

Toll Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1527

Tone Generation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1530

Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1535

Uniform Dial Plan Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1624

Uniform Dial Plan Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1625

Vector Directory Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1628

Virtual MAC Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1640

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1641

Overview

Issue 1 June 2005 13

About this book

Overview

Avaya Communication Manager is the centerpiece of Avaya applications. Running on a variety

of Avaya Media Servers and DEFINITY

Servers, and providing control to Avaya Media

Gateways and Avaya communications devices, Communication Manager can be designed to

operate in either a distributed or networked call processing environment.

Communication Manager carries forward all of a customer’s current DEFINITY capabilities, plus

offers all the enhancements that enable them to take advantage of new distributed

technologies, increased scalability, and redundancy. Communication Manager evolved from

DEFINITY software and delivers no-compromise enterprise IP solutions.

Communication Manager is an open, scalable, highly reliable and secure telephony application.

The software provides user and system management functionality, intelligent call routing,

application integration and extensibility, and enterprise communications networking.

Purpose of this book

This book describes the procedures and screens used in administering the most recent release

of Communication Manager running on any of the following:

● Avaya media servers

- DEFINITY servers

- S8100, S8300, S8500, or S8700 Media Servers

● Avaya media servers configured as a Local Survivable Processor (LSP).

● Avaya media gateways

- MCC1 or SCC1 Media Gateways

- G250, G350, G600, G650, or G700 Media Gateways

Newer releases of Communication Manager contain all the features of prior releases.

Intended audience

This document is intended for system administrators and managers, for users interested in

information about specific features, and Avaya personnel responsible for planning, designing,

configuring, selling, and supporting the system.

About this book

14 Administrator Guide for Avaya Communication Manager

Contents

This document includes the following chapters:

● Chapter 1: System Basics tells you how to log in and log off, set permissions for others

who use the administration terminal, set daylight savings rules, set the system date and

time, post messages, and back up the information you administer.

● Chapter 2: Planning the System provides information on system-wide functions. It explains

how to read, use, and make simple changes to your dial plan, and how to assign feature

access codes.

● Chapter 3: Managing Telephones explains how to add, swap, and remove phones, and

how to customize a telephone, for Communication Manager administrators.

● Chapter 4: Managing Telephone Features explains how to administer feature buttons for

your users’ phones.

● Chapter 5: Managing Attendant Consoles explains attendant console feature buttons, and

tells you how to change, move, or add attendant consoles.

● Chapter 6: Managing Displays provides information on the messages that appear on the

read-out screen on display phones.

● Chapter 7: Handling Incoming Calls shows you how to set up call coverage for incoming

calls to be sure that incoming calls are answered when the called party is unavailable.

● Chapter 8: Routing Outgoing Calls explains how Avaya Communication Manager handles

outgoing calls and tells you how to modify call restrictions and your routing plan.

● Chapter 9: Managing MultiMedia Calling describes the Multimedia Applications Server

Interface (MASI), and provides instructions on administration, monitoring, and

troubleshooting. This section also provides information on Multimedia Call Handling

(MMCH), which enables users to control voice, video, and data transmissions using a

telephone and PC.

● Chapter 10: Setting Up Telecommuting provides information on system-wide settings and

individual user administration for telecommuting.

● Chapter 11: Enhancing System Security provides information on analyzing and setting up

basic system security, preventing toll fraud, using logins and permissions and passwords,

and dealing with security violations.

● Chapter 12: Managing Trunks contains procedures for working with analog and digital

trunks. Specialized trunks such as APLT, tandem, release-link, DMI-BOS and ISDN trunk

groups are not covered in this manual.

● Chapter 13: Managing Announcements tells you how to record, save, copy, restore and

delete announcements.

Conventions used

Issue 1 June 2005 15

● Chapter 14: Managing Group Communications shows you how to administer your system

so users can page other users or use their phones as intercoms. You can also give specific

users permission to monitor other users’ calls or to interrupt active calls with important

messages.

● Chapter 15: Managing Data Calls describes the system features available to enable data

communications.

● Chapter 16: Administering Media Servers describes how to administer an Avaya S8700

Series Media Server and an Avaya G700 Media Gateway and the Avaya S8300 Media

Server.

● Chapter 17: Collecting Billing Information provides information on account codes, and on

tracking and collecting information about calls.

● Chapter 18: Telephone Reference describes many of the telephones that you can connect

to Communication Manager. It also describes the unique features and buttons for each

telephone series to help you administer your user phones.

● Chapter 19: Screen Reference provides a brief description and a graphic representation of

the Communication Manager screens used for administration. It also lists the valid values

for fields on the screens, and describes when and why to use each value.

Conventions used

Become familiar with the following terms and conventions. They help you use this book with

Communication Manager.

● A "screen" is the display of fields and prompts that appear on a terminal monitor.

See the Screen Reference

chapter for an example of a screen and how it is shown in this

book.

● We use the term "telephone" in this book. Other Avaya books might refer to telephones as

voice terminals, stations, or endpoints.

● Keys and buttons are printed in a bold font: Key.

● Titles of screens are printed in a bold font: Screen Name.

● Names of fields are printed in a bold font: Field Name.

● Text (other than commands) that you need to type into a field are printed in a bold font:

text.

● Commands are printed in a bold constant width font: command.

● Variables are printed in a bold constant width italic font: variable.

About this book

16 Administrator Guide for Avaya Communication Manager

● We show complete commands in this book, but you can always use an abbreviated

version of the command. For example, instead of typing list configuration

station, you can type list config sta.

● If you need help constructing a command or completing a field, remember to use Help.

- When you press Help at any point on the command line, the system displays a list of

available commands.

- When you press Help with your cursor in a field on a screen, the system displays a list of

valid entries for that field.

● Messages that the system displays are printed in a constant width font: system message.

● To move to a certain field on a screen, you can use the Tab key, directional arrows, or the

Enter key on your keyboard.

● If you use terminal emulation software, you need to determine what keys correspond to

Enter, Return, Cancel, Help, and Next Page keys.

● We show commands and screens from the newest release of Communication Manager. If

your system has an older version of Communication Manager installed, substitute the

appropriate commands for your system and see the manuals you have available.

● The status line or message line can be found near the bottom of your monitor. This is

where the system displays messages for you. Check the message line to see how the

system responds to your input. Write down the message if you need to call the helpline.

● When a procedure requires you to press Enter to save your changes, the screen clears.

The cursor returns to the command prompt. The message line shows "command

successfully completed" to indicate that the system accepted your changes.

Admonishments

Admonishments that might appear in this book have the following meanings:

Note:

Note: Draws attention to information that you must heed.

Tip:

Tip: Draws attention to information that you might find helpful.

!

CAUTION:

CAUTION: Denotes possible harm to software, possible loss of data, or possible service

interruptions.

!

WARNING:

WARNING: Denotes possible harm to hardware or equipment.

Trademarks

Issue 1 June 2005 17

!

DANGER

:

DANGER: Denotes possible harm or injury to your body.

!

SECURITY ALERT:

SECURITY ALERT: Denotes when system administration might leave your system open to toll fraud.

Trademarks

All trademarks identified by

®

or ™ are registered trademarks or trademarks, respectively, of

Avaya, Inc. All other trademarks are the property of their respective owners.

Related Sources

The following documents provide additional information.

Administration for Network Connectivity for Avaya Communication Manager, 555-233-504

ATM Installation, Upgrades, and Administration using Avaya Communication Manager,

555-233-124

Avaya Application Solutions -- IP Telephony Deployment Guide, 555-245-600

Avaya Communication Manager Advanced Administration Quick Reference, 03-300364

Avaya Communication Manager Basic Administration Quick Reference, 03-300363

Avaya Communication Manager Basic Diagnostics Quick Reference, 03-300365

Avaya Remote Feature Activation (RFA) User Guide, 03-300149

Avaya Toll Fraud and Security Handbook, 555-025-600

Converged Communications Server Installation and Administration, 555-245-705

DEFINITY Communications Systems Generic 2.2 and Generic 3 Version 2 DS1/CEPT1/ISDN

PRI Reference, 555-025-107

DEFINITY Enterprise Communications Server Release 1.1 Getting Started with the Avaya

R300 Remote Office Communicator, 555-233-769

Feature Description and Implementation for Avaya Communication Manager, 555-245-205

Hardware Guide for Avaya Communication Manager, 555-245-207

Highlights of Avaya Communication Manager, 555-245-704

Installation, Upgrades and Additions for Avaya CMC1 Media Gateways, 555-233-118

About this book

18 Administrator Guide for Avaya Communication Manager

Maintenance Alarms for Avaya Communication Manager, Media Gateways and Servers,

03-300190

Maintenance Commands for Avaya Communication Manager, Media Gateways and Servers,

03-300191

Maintenance Procedures for Avaya Communication Manager, Media Gateways and Servers,

03-300192

Overview for Avaya Communication Manager, 555-233-767

Reports for Avaya Communication Manager, 555-233-505

System Capacities Table for Avaya Communication Manager on Avaya Media Servers,

555-245-601

For documents not listed here, go to http://www.avaya.com.

Select Support and then Product

Documentation.

How to obtain Avaya books on the Web

If you have internet access, you can view and download the latest version of Avaya

documentation products. To view any book, you must have a copy of Adobe Acrobat Reader.

Note:

Note: If you don’t have Acrobat Reader, you can get a free copy at

http://www.adobe.com

.

For example, to access an electronic version of this book:

1. Access the Avaya Web site at http://www.avaya.com/support/

.

2. Click Product Documentation.

3. To find a specific book, type the document number (for example, 03-300509 for this book) in

the Search Support text box, and then click GO.

4. In the resulting list, locate the latest version of the document, and then click the document

title to view the latest version of the book.

How to order documentation

Issue 1 June 2005 19

How to order documentation

In addition to this book, other description, installation and test, maintenance, and administration

books are available.

This document and any other Avaya documentation can be ordered directly from the Avaya

Publications Center toll free at 1-800-457-1235 (voice) and 1-800-457-1764 (fax). Customers

outside the United States should use +1-410-568-3680 (voice) and +1-410-891-0207 (fax).

How to comment on this book

Avaya welcomes your feedback. Contact us through:

● e-mail: [email protected]

● fax: 1-303-538-1741

● Contact your Avaya representative

Mention this document’s name and number, Administrator Guide for Avaya Communication

Manager, 03-300509.

Your comments are of great value and help improve our documentation.

How to get help

If you suspect that you are being victimized by toll fraud and you need technical assistance or

support in the United States and Canada, call the Technical Service Center's Toll Fraud

Intervention Hotline at 1-800-643-2353.

If you need additional help, the following resources are available. You may need to purchase an

extended service agreement to use some of these resources. See your Avaya representative

for more information.

Go to the Avaya Web site at http://www.avaya.com/support

:

● If you are within the United States, click the Escalation Management link. Then click the

appropriate link for the type of support you need.

● If you are outside the United States, click the Escalation Management link. Then click

International Services, which includes telephone numbers for the international Centers of

Excellence. Or contact your local Avaya authorized dealer for any additional help and

questions.

About this book

20 Administrator Guide for Avaya Communication Manager

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Avaya Communication Manager Administrator's Manual

Avaya Communication Manager Administrator's Manual

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