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6 Contents
A program crashes repeatedly. . . . . . . . . . . . . . . . . . . . . 56
A program is designed for an earlier Windows operating system
. . . . . 57
A solid blue screen appears
. . . . . . . . . . . . . . . . . . . . . . 57
Other software problems
. . . . . . . . . . . . . . . . . . . . . . . 57
Memory Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Network Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
PC Card Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Power Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Printer Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Scanner Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Sound and Speaker Problems
. . . . . . . . . . . . . . . . . . . . . . . 62
No sound from integrated speakers
. . . . . . . . . . . . . . . . . . 62
No sound from external speakers
. . . . . . . . . . . . . . . . . . . 62
No sound from headphones
. . . . . . . . . . . . . . . . . . . . . . 63
Touch Pad or Mouse Problems
. . . . . . . . . . . . . . . . . . . . . . . 63
Video and Display Problems
. . . . . . . . . . . . . . . . . . . . . . . . 64
If the display is blank
. . . . . . . . . . . . . . . . . . . . . . . . . 64
If the display is difficult to read
. . . . . . . . . . . . . . . . . . . . . 65
If only part of the display is readable
. . . . . . . . . . . . . . . . . . 65
Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
What Is a Driver?
. . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Identifying Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Reinstalling Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . 66
Restoring Your Operating System
. . . . . . . . . . . . . . . . . . . . . . 67
Using Microsoft
Windows XP System Restore . . . . . . . . . . . . . 68
Using Dell PC Restore by Symantec
. . . . . . . . . . . . . . . . . . 69
Resolving Software and Hardware Incompatibilities
. . . . . . . . . . . . 70
9 Adding and Replacing Parts
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Recommended Tools
. . . . . . . . . . . . . . . . . . . . . . . . . 71
Turning Off Your Computer
. . . . . . . . . . . . . . . . . . . . . . . 71
Before Working Inside Your Computer
. . . . . . . . . . . . . . . . . 72
D5169bk1.book Page 6 Thursday, October 21, 2004 4:37 PM