Dell PowerEdge R740xd2 Owner's manual

Dell EMC PowerEdge R740xd2

Installation and Service Manual

Regulatory Model: E56S Series

Regulatory Type: E56S001

July 2020

Rev. A07

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

trademarks may be trademarks of their respective owners.

Chapter 1: About this document....................................................................................................... 8

Chapter 2: Dell EMC PowerEdge R740xd2 system overview............................................................... 9

Front view of the system..................................................................................................................................................... 9

Control panels.................................................................................................................................................................10

Rear view of the system..................................................................................................................................................... 10

Inside the system..................................................................................................................................................................12

Locating the information tag of your system................................................................................................................... 14

System Information Label................................................................................................................................................... 15

Chapter 3: Initial system setup and configuration.............................................................................18

Setting up your system........................................................................................................................................................18

iDRAC configuration............................................................................................................................................................ 18

Options to set up iDRAC IP address............................................................................................................................18

Log in to iDRAC.............................................................................................................................................................. 19

Options to install the operating system.............................................................................................................................19

Methods to download firmware and drivers...............................................................................................................19

Downloading drivers and firmware..............................................................................................................................20

Chapter 4: Pre-operating system management applications.............................................................. 21

Options to manage the pre-operating system applications............................................................................................21

System Setup....................................................................................................................................................................... 21

Viewing System Setup...................................................................................................................................................21

System Setup details.....................................................................................................................................................22

System BIOS.................................................................................................................................................................. 22

iDRAC Settings utility....................................................................................................................................................42

Device Settings..............................................................................................................................................................43

Dell Lifecycle Controller...................................................................................................................................................... 43

Embedded system management................................................................................................................................. 43

Boot Manager...................................................................................................................................................................... 43

Viewing Boot Manager..................................................................................................................................................43

Boot Manager main menu............................................................................................................................................ 43

One-shot UEFI boot menu........................................................................................................................................... 44

System Utilities.............................................................................................................................................................. 44

PXE boot.............................................................................................................................................................................. 44

Chapter 5: Installing and removing system components................................................................... 45

Safety instructions.............................................................................................................................................................. 45

Before working inside your system................................................................................................................................... 46

After working inside your system......................................................................................................................................46

Recommended tools........................................................................................................................................................... 46

Front bezel............................................................................................................................................................................47

Removing the front bezel............................................................................................................................................. 47

Installing the front bezel................................................................................................................................................47

Contents

Contents 3

System cover....................................................................................................................................................................... 48

Removing the system cover........................................................................................................................................ 48

Installing the system cover...........................................................................................................................................49

Air shroud.............................................................................................................................................................................. 51

Removing the air shroud............................................................................................................................................... 51

Installing the air shroud.................................................................................................................................................52

Internal PERC riser..............................................................................................................................................................54

Removing the internal PERC riser...............................................................................................................................54

Installing the internal PERC riser................................................................................................................................. 55

Removing the PERC card from the internal PERC riser.......................................................................................... 57

Installing PERC card into the internal PERC riser..................................................................................................... 58

Cooling fans......................................................................................................................................................................... 59

Removing the cooling fan.............................................................................................................................................59

Installing cooling fan.......................................................................................................................................................61

Intrusion switch....................................................................................................................................................................63

Removing the intrusion switch.................................................................................................................................... 63

Installing the intrusion switch.......................................................................................................................................64

Drive bay...............................................................................................................................................................................65

Opening the drive bays.................................................................................................................................................65

Closing the drive bays...................................................................................................................................................66

Drives.................................................................................................................................................................................... 66

Removing a drive blank.................................................................................................................................................66

Installing a drive blank....................................................................................................................................................67

Removing a drive carrier...............................................................................................................................................68

Removing the drive from the drive carrier.................................................................................................................69

Installing a drive carrier................................................................................................................................................. 69

Installing a drive into the drive carrier......................................................................................................................... 70

Removing a 2.5-inch drive from a 3.5-inch drive adapter.........................................................................................71

Installing a 2.5-inch drive into a 3.5-inch drive adapter............................................................................................72

Removing a 3.5-inch drive adapter from a 3.5-inch drive carrier............................................................................73

Installing a 3.5-inch drive adapter into the 3.5-inch drive carrier............................................................................74

Drive backplane bracket..................................................................................................................................................... 75

Removing the drive bay 1 backplane bracket.............................................................................................................75

Installing the drive bay 1 backplane bracket............................................................................................................... 76

Removing the drive bay 2 backplane brackets.......................................................................................................... 77

Installing the drive bay 2 backplane brackets.............................................................................................................78

Bay intrusion switch............................................................................................................................................................ 79

Removing bay intrusion switch.................................................................................................................................... 79

Installing bay intrusion switch...................................................................................................................................... 80

Rear drive cage.....................................................................................................................................................................81

Removing the rear drive cage.......................................................................................................................................81

Installing the rear drive cage........................................................................................................................................ 82

Drive backplane....................................................................................................................................................................83

Drive backplane guidelines............................................................................................................................................83

Removing the drive bay 1 backplane...........................................................................................................................84

Installing the drive bay 1 backplane............................................................................................................................. 85

Removing the drive bay 2 backplane.......................................................................................................................... 86

Installing the drive bay 2 backplane.............................................................................................................................88

Removing the rear drive backplane.............................................................................................................................89

Installing the rear drive backplane...............................................................................................................................90

4

Contents

Cable routing.........................................................................................................................................................................91

System memory...................................................................................................................................................................92

System memory guidelines...........................................................................................................................................92

General memory module installation guidelines......................................................................................................... 93

Mode-specific guidelines.............................................................................................................................................. 94

Removing a memory module........................................................................................................................................96

Installing a memory module.......................................................................................................................................... 97

Processor and heat sink..................................................................................................................................................... 98

Removing a processor and heat sink module.............................................................................................................98

Removing the processor ..............................................................................................................................................99

Installing the processor................................................................................................................................................ 101

Installing a processor and heat sink module..............................................................................................................103

Expansion cards and expansion card risers.................................................................................................................... 105

Expansion card installation guidelines........................................................................................................................105

Removing expansion card from the system board.................................................................................................. 107

Removing expansion card from the expansion card riser.......................................................................................109

Installing expansion card into the expansion card riser............................................................................................ 113

Installing expansion card on the system board......................................................................................................... 116

Removing an expansion card riser.............................................................................................................................. 118

Installing an expansion card riser.................................................................................................................................121

M.2 SSD module.................................................................................................................................................................123

Removing the M.2 SSD module................................................................................................................................. 123

Installing the M.2 SSD module....................................................................................................................................124

Optional IDSDM / vFlash module.................................................................................................................................... 125

Removing the IDSDM/vFlash module.......................................................................................................................125

Installing IDSDM/vFlash module................................................................................................................................ 126

Removing the MicroSD card.......................................................................................................................................127

Installing the MicroSD card.........................................................................................................................................128

LOM riser card....................................................................................................................................................................129

Removing the LOM riser card.................................................................................................................................... 129

Installing the LOM riser card.......................................................................................................................................130

System battery ...................................................................................................................................................................131

Replacing the system battery......................................................................................................................................131

Optional internal USB memory key..................................................................................................................................133

Replacing the optional internal USB memory key.................................................................................................... 133

Power supply units.............................................................................................................................................................134

Hot spare feature.........................................................................................................................................................134

Removing a power supply unit blank......................................................................................................................... 134

Installing a power supply unit blank............................................................................................................................135

Removing a power supply unit................................................................................................................................... 135

Installing a power supply unit......................................................................................................................................136

Removing a DC power supply unit............................................................................................................................. 137

Installing DC power supply unit.................................................................................................................................. 138

Power interposer board.....................................................................................................................................................138

Removing power interposer board.............................................................................................................................138

Installing power interposer board...............................................................................................................................139

System board..................................................................................................................................................................... 140

Removing the system board.......................................................................................................................................140

Installing the system board......................................................................................................................................... 142

Trusted Platform Module..................................................................................................................................................144

Contents

5

Upgrading the Trusted Platform Module.................................................................................................................. 144

Initializing TPM for BitLocker users........................................................................................................................... 146

Initializing the TPM 1.2 for TXT users........................................................................................................................146

Initializing the TPM 2.0 for TXT users.......................................................................................................................146

Cable chain assembly.........................................................................................................................................................147

Removing cable chain assembly................................................................................................................................. 147

Installing the cable chain assembly............................................................................................................................ 150

Control panel...................................................................................................................................................................... 154

Removing the left control panel.................................................................................................................................154

Installing the left control panel................................................................................................................................... 155

Removing the right control panel...............................................................................................................................156

Installing the right control panel.................................................................................................................................158

Chapter 6: Jumpers and connectors ............................................................................................. 160

System board connectors.................................................................................................................................................160

System board jumper settings.......................................................................................................................................... 161

Disabling forgotten password...........................................................................................................................................162

Chapter 7: Technical specifications............................................................................................... 163

Chassis dimensions............................................................................................................................................................ 163

System weight....................................................................................................................................................................164

Processor specifications................................................................................................................................................... 164

Supported operating systems.......................................................................................................................................... 164

PSU specifications.............................................................................................................................................................164

Cooling fans specifications............................................................................................................................................... 165

System battery specifications..........................................................................................................................................165

PCIe Expansion card riser specifications........................................................................................................................ 165

Memory specifications...................................................................................................................................................... 166

Storage controller specifications..................................................................................................................................... 166

Drives...................................................................................................................................................................................167

Ports and connectors specifications............................................................................................................................... 167

USB ports specifications............................................................................................................................................. 167

NIC ports specifications.............................................................................................................................................. 167

Serial connector specifications...................................................................................................................................167

VGA ports specifications.............................................................................................................................................168

IDSDM module..............................................................................................................................................................168

Video specifications...........................................................................................................................................................168

Environmental specifications............................................................................................................................................168

Standard operating temperature................................................................................................................................170

Thermal restrictions..................................................................................................................................................... 170

Particulate and gaseous contamination specifications ............................................................................................171

Chapter 8: System diagnostics and indicator codes ........................................................................173

System health and system ID indicator codes................................................................................................................173

iDRAC Direct LED indicator codes...................................................................................................................................174

NIC indicator codes............................................................................................................................................................174

Power supply unit indicator codes...................................................................................................................................175

Drive indicator codes......................................................................................................................................................... 177

System diagnostics............................................................................................................................................................ 177

6

Contents

Dell Embedded System Diagnostics...........................................................................................................................177

Chapter 9: Getting help................................................................................................................179

Recycling or End-of-Life service information.................................................................................................................179

Contacting Dell................................................................................................................................................................... 179

Accessing system information by using QRL................................................................................................................. 179

Quick Resource Locator for Dell EMC PowerEdge R740xd2 system...................................................................180

Receiving automated support with SupportAssist .......................................................................................................180

Chapter 10: Documentation resources............................................................................................181

Contents 7

About this document

This document provides an overview about the system, information about installing and replacing components, technical specifications,

diagnostic tools, and guidelines to be followed while installing certain components.

1

8 About this document

Dell EMC PowerEdge R740xd2 system

overview

The Dell EMC PowerEdge R740xd2 system is a 2U rack server that supports up to:

• Two 2

nd

generation Intel Xeon Scalable Processor

• 16 DIMM slots

• Two redundant power supply units

• 26 SAS, SATA, Nearline SAS hard drives or SSDs

For more information about supported drives, see the Drive specifications section.

NOTE: All instances of SAS, SATA hard drives, and SSDs are referred to as drives in this document, unless specified

otherwise.

Topics:

• Front view of the system

• Rear view of the system

• Inside the system

• Locating the information tag of your system

• System Information Label

Front view of the system

Figure 1. Front view of 24 x 3.5-inch drive system

1.

Left control panel 2. Drives (12)

3. Right control panel 4. Right release latch

5. Left release latch

2

Dell EMC PowerEdge R740xd2 system overview 9

Control panels

Left control panel

Figure 2. Left control panel view

1. System health and system ID indicator

2. Drive indicator

Right control panel

Figure 3. Right control panel view

1.

Power button 2. USB 2.0-compliant port

3. Micro USB 2.0-compliant port for iDRAC Direct 4. iDRAC LED indicator

NOTE: For more information on the ports, see the ports and connectors specifications section.

Rear view of the system

Figure 4. Back panel features of 2 x 3.5-inch (rear) drive system with low-profile risers

1.

Serial port 2. Drives (2)

10 Dell EMC PowerEdge R740xd2 system overview

3. Low-profile riser 1 (slot 2) 4. Low-profile riser 2 (slot 3)

5. Power supply unit (PSU 1) 6. Information tag

7. Power supply unit (PSU 2) 8. LOM ethernet port (2)

9. Ethernet port (Gb1) 10. Ethernet port (Gb2)

11. USB 3.0 port (2) 12. iDRAC9 dedicated network port

13. VGA port 14. System identification button

Figure 5. Back panel features of 2 x 3.5-inch (rear) drive system with full-height riser

1.

Serial port 2. Drive (2)

3. Full-height riser slot (slot 2) 4. Power supply unit (PSU 1)

5. Information tag 6. Power supply unit (PSU 2)

7. LOM ethernet port (2) 8. Ethernet port (Gb1)

9. Ethernet port (Gb2) 10. USB 3.0 port (2)

11. iDRAC9 dedicated network port 12. VGA port

13. System identification button

Figure 6. Back panel features of system with butterfly riser

1.

Serial port 2. Butterfly riser full-height (slot 2)

3. Butterfly riser low-profile (slot 3) 4. Low-profile PCIe expansion card (slot 4)

5. Low-profile PCIe expansion card (slot 5) 6. Low-profile PCIe expansion card (slot 6)

7. Power supply unit (PSU 1) 8. Information tag

9. Power supply unit (PSU 2) 10. LOM ethernet port (2)

11. Ethernet port (Gb1) 12. Ethernet port (Gb2)

13. USB 3.0 port (2) 14. iDRAC9 dedicated network port

15. VGA port 16. System identification button

Dell EMC PowerEdge R740xd2 system overview 11

Figure 7. Back panel features of system without risers

1. Serial port 2. Low-profile PCIe expansion card (slot 4)

3. Low-profile PCIe expansion card (slot 5) 4. Low-profile PCIe expansion card (slot 6)

5. Power supply unit (PSU 1) 6. Information tag

7. Power supply unit (PSU 2) 8. LOM ethernet port (2)

9. Ethernet port (Gb1) 10. Ethernet port (Gb2)

11. USB 3.0 port (2) 12. iDRAC9 dedicated network port

13. VGA port 14. System identification button

Inside the system

NOTE: Components that are hot swappable are marked orange and touch points on the components are marked blue.

12 Dell EMC PowerEdge R740xd2 system overview

Figure 8. Inside the system with butterfly riser

1.

Drive bay 1 2. Drive bay 2

3. Fans (6) 4. Memory module

5. Processor and heatsink module 1 6. Processor and heatsink module 2

7. System board 8. LOM riser card

9. Internal PERC riser 10. Air shroud

11. Butterfly riser

Dell EMC PowerEdge R740xd2 system overview 13

Figure 9. Inside the system with rear drive cage and full height riser

1.

Drive bay 1 2. Drive bay 2

3. Fan (6) 4. Memory module

5. Processor and heatsink module 1 6. Processor 2 dust cover

7. System board 8. 1 full height riser (or 2 low-profile risers)

9. Internal PERC riser 10. Drive cage (rear)

11. Air shroud (24 x 3.5 inch + 2 x 3.5 inch rear hard drive system)

Locating the information tag of your system

Your system is identified by a unique Express Service Code and Service Tag number. You can view the Express Service Code and Service

Tag by pulling out the information tag located on the rear of the system. Alternatively, the information may be on a sticker on the chassis

of the system. Alternatively, the information may be on the Mini Enterprise Service Tag (MEST) label on the chassis, on the rear of the

system. This information is used by Dell to route support calls to the appropriate personnel.

Figure 10. Locating the information tag of your system

1. Information tag (Top view)

2. iDRAC MAC address and iDRAC secure password label

3. Express Service Tag

14

Dell EMC PowerEdge R740xd2 system overview

4. QRL label

5. Information tag (back view)

System Information Label

Figure 11. PowerEdge R740xd2 – Service information

Dell EMC PowerEdge R740xd2 system overview

15

Figure 12. Memory information

Figure 13. OCP installation

Figure 14. Riser installation

Figure 15. Rear drive cage installation

16

Dell EMC PowerEdge R740xd2 system overview

Figure 16. Drive Bays Operation

Figure 17. Drive configuration and layout

Figure 18. System LED indicator and Express Service Tag

Dell EMC PowerEdge R740xd2 system overview

17

Initial system setup and configuration

Topics:

• Setting up your system

• iDRAC configuration

• Options to install the operating system

Setting up your system

Perform the following steps to set up your system:

Steps

1. Unpack the system.

2. Remove the shipping screws from the sides of the system, before installing it in the rack.

CAUTION: Do not attempt to lift the system by yourself to avoid potential injury. Do not apply uneven force to either

end of the system to prevent the chassis from distorting or bending. Keep the system parallel to the ground when

lifting and moving it.

3. Install the system into the rack. For more information about installing the system into the rack, see the Rail Installation Guide at

www.dell.com/poweredgemanuals.

4. Connect the peripherals to the system.

5. Connect the system to its electrical outlet.

6. Power on the system by pressing the power button or by using iDRAC.

7. Power on the attached peripherals.

For more information about setting up your system, see the Getting Started Guide that shipped with your system.

iDRAC configuration

The Integrated Dell Remote Access Controller (iDRAC) is designed to make system administrators more productive and improve the

overall availability of Dell systems. iDRAC alerts administrators about system issues and enables them to perform remote system

management. This reduces the need for physical access to the system.

Options to set up iDRAC IP address

To enable communication between your system and iDRAC, you must first configure the network settings based on your network

infrastructure.

NOTE: For static IP configuration, you must request for it at the time of purchase.

This option is set to DHCP by Default. You can set up the IP address by using one of the following interfaces:

Interfaces

Document/Section

iDRAC Settings

utility

Dell Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals

Dell Deployment

Toolkit

Dell Deployment Toolkit User’s Guide at www.dell.com/openmanagemanuals > OpenManage Deployment Toolkit

Dell Lifecycle

Controller

Dell Lifecycle Controller User’s Guide at www.dell.com/poweredgemanuals

iDRAC Direct See Dell Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals

3

18 Initial system setup and configuration

NOTE: To access iDRAC, ensure that you connect the ethernet cable to the iDRAC9 dedicated network port or use

iDRAC direct by using the USB cable. You can also access iDRAC through the shared LOM mode, if you have opted for a

system that has the shared LOM mode enabled.

Log in to iDRAC

You can log in to iDRAC as:

• iDRAC user

• Microsoft Active Directory user

• Lightweight Directory Access Protocol (LDAP) user

If you have opted for secure default access to iDRAC, you must use the iDRAC secure default password available on the system

Information tag. If you have not opted for secure default access to iDRAC, then use the default user name and password –root and

calvin. You can also log in by using your Single Sign-On or Smart Card.

NOTE: You must have the iDRAC credentials to log in to iDRAC.

NOTE: Ensure that you change the default username and password after setting up the iDRAC IP address.

NOTE: The Intel Quick Assist Technology (QAT) on the Dell EMC PowerEdge R740xd2 is supported with chipset

integration and is enabled through an optional license. The license files are enabled on the sleds through iDRAC.

For more information about drivers, documentation, and white papers on the Intel QAT, see https://01.org/intel-quickassist-technology.

For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's

Guide at www.dell.com/poweredgemanuals.

You can also access iDRAC by using RACADM. For more information, see the RACADM Command Line Interface Reference Guide at

www.dell.com/poweredgemanuals.

Options to install the operating system

If the system is shipped without an operating system, install a supported operating system by using one of the following resources:

Table 1. Resources to install the operating system

Resources Location

iDRAC www.dell.com/idracmanuals

Lifecycle Controller www.dell.com/idracmanuals > Lifecycle Controller

OpenManage Deployment Toolkit www.dell.com/openmanagemanuals > OpenManage Deployment

Toolkit

Dell certified VMware ESXi www.dell.com/virtualizationsolutions

Installation and How-to videos for supported operating systems on

PowerEdge systems

Supported Operating Systems for Dell EMC PowerEdge systems

Methods to download firmware and drivers

You can download the firmware and drivers by using any of the following methods:

Table 2. Firmware and drivers

Methods Location

From the Dell EMC support site www.dell.com/support/home

Using Dell Remote Access Controller Lifecycle Controller (iDRAC

with LC)

www.dell.com/idracmanuals

Using Dell Repository Manager (DRM) www.dell.com/openmanagemanuals > Repository Manager

Initial system setup and configuration 19

Table 2. Firmware and drivers (continued)

Methods Location

Using Dell OpenManage Essentials www.dell.com/openmanagemanuals > OpenManage Essentials

Using Dell OpenManage Enterprise www.dell.com/openmanagemanuals > OpenManage Enterprise

Using Dell Server Update Utility (SUU) www.dell.com/openmanagemanuals > Server Update Utility

Using Dell OpenManage Deployment Toolkit (DTK) www.dell.com/openmanagemanuals > OpenManage Deployment

Toolkit

Using iDRAC virtual media www.dell.com/idracmanuals

Downloading drivers and firmware

Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management firmware on your system.

Prerequisites

Ensure that you clear the web browser cache before downloading the drivers and firmware.

Steps

1. Go to www.dell.com/support/home.

2. In the Drivers & Downloads section, type the Service Tag of your system in the Enter a Service Tag or product ID box, and then

click Submit.

NOTE:

If you do not have the Service Tag, select Detect Product to allow the system to automatically detect the

Service Tag, or click View products, and navigate to your product.

3. Click Drivers & Downloads.

The drivers that are applicable to your system are displayed.

4. Download the drivers to a USB drive, CD, or DVD.

20

Initial system setup and configuration

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Dell PowerEdge R740xd2 Owner's manual

Dell PowerEdge R740xd2 Owner's manual

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