Highpoint RocketStor 6421AS User manual

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RocketStor 6421AS

User Manual

October 18, 2016

Revision 1.01

HighPoint Technologies, Inc.

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Copyright

transmitted or transcribed in any form and for any purpose without the express written

permission of HighPoint Technologies, Inc.

Trademarks

Companies and products mentioned in this manual are for identification purpose only. Product

names or brand names appearing in this manual may or may not be registered trademarks or

copyrights of their respective owners. Backup your important data before using HighPoint's

products and use at your own risk. In no event shall HighPoint be liable for any loss of profits,

or for direct, indirect, special, incidental or consequential damages arising from any defect or

error in HighPoint's products or manuals. Information in this manual is subject to change

without notice and does not represent a commitment on the part of HighPoint.

Notice

Reasonable effort has been made to ensure that the information in this manual is accurate.

HighPoint assumes no liability for technical inaccuracies, typographical, or other errors

contained herein.

FCC Part 15 Class B Radio Frequency Interference statement

This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential installation. This equipment generates

uses and can radiate radio frequency energy and, if not installed and used in accordance with

the instructions, may cause harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If this equipment does

cause harmful interference to radio or television reception, which can be determined by turning

the equipment off and on, the user is encouraged to try to correct the interference by one or

more of the following measures:

 Reorient or relocate the receiving antenna.

 Increase the separation between the equipment and receiver.

 Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

 Consult the dealer or an experienced radio/TV technician for help.

Modifications not expressly approved by the manufacturer could void the user’s authority to

operate the equipment under FCC rules.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two

conditions: (1) this device may not cause harmful interference, and (2) this device must accept

any interference received, including interference that may cause undesired operation.

European Union Compliance Statement

This Information Technologies Equipment has been tested and found to comply with the

following European directives:

 European Standard EN55022 (1998) Class B

 European Standard EN55024 (1998)

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Table of Contents

Product Overview ............................................................................................................ 6

Kit Contents ....................................................................................................................... 6

Product Specifications ..................................................................................................... 6

Section 1: Hardware Installation .................................................................................... 8

Preparing the Enclosure .........................................................................................................8

Enclosure Diagrams .................................................................................................................9

Preparing the RAID HBA (Host Bus Adapter) ................................................................. 10

Host Bus Adapter Diagram ................................................................................................. 11

Section 2: Windows Platforms ...................................................................................... 12

Driver Installation ................................................................................................................. 12

Checking your Driver Version ........................................................................................ 15

Updating the Drivers ........................................................................................................ 16

Uninstalling the Drivers .................................................................................................. 17

Installing the HighPoint WebGUI Software .................................................................. 18

How to Login to the HighPoint WebGUI .......................................................................... 19

Remote Login ......................................................................................................................... 19

Formatting the RAID Volumes ........................................................................................... 21

Section 3: Mac Platforms ............................................................................................... 25

Driver Installation ................................................................................................................. 25

Checking your Driver Version ............................................................................................ 27

Uninstalling the Drivers ...................................................................................................... 29

Installing the HighPoint WebGUI Software ..................................................................... 29

How to Login to the HighPoint WebGUI .......................................................................... 29

WebGUI: Remote Login ........................................................................................................ 30

Uninstalling the WebGUI ..................................................................................................... 31

Formatting the RAID Volumes ........................................................................................... 33

Section 4: Linux/FreeBSD Platforms ............................................................................ 35

Driver Installation ................................................................................................................. 35

WebGUI Installation: ............................................................................................................. 35

Section 5: The HighPoint WebGUI ................................................................................ 36

How to Login to the HighPoint WebGUI .......................................................................... 36

Navigating the HighPoint WebGUI .................................................................................... 37

Global Tab .............................................................................................................................. 38

Viewing HBA Properties ................................................................................................... 38

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Viewing Storage Properties ............................................................................................. 39

Physical Tab ........................................................................................................................... 39

Updating BIOS/Firmware ................................................................................................. 40

Obtaining Physical Device Information ....................................................................... 41

Logical Tab ............................................................................................................................. 43

Creating an Array .............................................................................................................. 43

Adding Spare Disks .......................................................................................................... 48

Obtaining Logical Device Information.......................................................................... 49

Array Information & Maintenance Options: Normal Status .................................... 50

Array Information & Maintenance Options: Critical Status .................................... 51

Array Information & Maintenance Options: Disabled Status .................................. 52

Expanding an Existing Array .......................................................................................... 53

Physical Device Information ........................................................................................... 54

Setting Tab ............................................................................................................................. 55

System Settings ................................................................................................................. 55

Password Settings ............................................................................................................. 57

Changing your WebGUI password ................................................................................. 57

Recovering your WebGUI password .............................................................................. 57

Email Setting ...................................................................................................................... 57

Recover Tab ............................................................................................................................ 59

How to Backup your Recover List ................................................................................. 59

How to Reload your Backup Recover List .................................................................... 60

Event Tab ................................................................................................................................ 60

Table 1. Event Log Icon Guide ........................................................................................ 60

SHI (Storage Health Inspector) ........................................................................................... 61

How to Enable SMART Monitoring ................................................................................ 61

How to Change the HDD Temperature Threshold .................................................... 62

How to Use the Health Inspector Scheduler ............................................................... 63

How to Create a New Verify Task .................................................................................. 63

Section 6: BIOS/Firmware Updates .............................................................................. 65

Using the WebGUI to update the BIOS/Firmware .......................................................... 65

Section 7: Troubleshooting ........................................................................................... 66

Handling Critical Arrays ...................................................................................................... 66

Rebuilding Stops Due to Bad Sectors ........................................................................... 67

Critical array becomes disabled when you removed faulty disk ........................... 67

Handling Disabled Arrays ................................................................................................... 67

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Your PC hangs when the card is installed ...................................................................... 68

Help .................................................................................................................................. 69

Table 2.WebGUI Icon Guide ................................................................................................ 70

Table 3. RAID Level Reference Guide ............................................................................... 72

HighPoint Recommended List of Hard Drives ............................................................... 73

Contacting Technical Support ........................................................................................... 73

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Product Overview

The RocketStor 6421AS is a professional-grade, high-density Hardware RAID solution

designed for Windows, Mac and Linux Platforms, and Capacity-optimized Storage

applications; media libraries, Nearline Archiving Storage, and Server & Workstation

Storage.

The RocketStor 6421AS bundle package includes an enclosure for housing your

physical drives and a RAID Controller to manage and create RAID arrays of different

levels.

 4-Bay SAS/SATA Rackmount Enclosure

 HighPoint RocketRAID 4522 Controller

Kit Contents

Before getting started, check to see if any items are missing, damaged, or incorrect. If

you discover any discrepancies, please contact your reseller, or our Support

Department via our Online Web Support Portal

Item

Count

Rackmount Enclosure

1

HighPoint RocketRAID 4522

1

HDD Trays

4

Mini-SAS (SFF-8088) Cable

1

Power Cord

1

HDD mounting screws

16

HDD lock keys

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Product Specifications

Feature Specifications

Port Type

SFF-8088 (Mini-SAS)

RAID Controller /Bus Interface

PCIe 2.0 x8

RAID-On-Chip onboard Storage Processor

Yes

512MB DDR 3 Cache Memory with ECC Protection

Yes

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Optional Battery Backup Module (HPTBBU-05)

Yes

RAID Level

0, 1, 5, 6, 10, 50, JBOD

Operating System Support

Window Server 2008 and Window 7 and later

Linux (Support Linux Driver auto Compile)

Driver embedded into Linux Kernel 3.9.4 and later

FreeBSD

Driver embedded into FreeBSD 9.0 and later

Mac OS X 10.6 and later

Driver embedded into Mac OS X 10.9 and later

Max. Capacity

up to 32 TB

Number Of drives

Up to 4

Drive Interface

SAS, SATA

Drive Form Factor

3.5"

Material

Heavy-duty cold-rolled steel housing

Enclosure Dimension

17.8" (D) × 19" (W) × 1.73" (H)

Enclosure Weight

35.65 lbs.

Warranty

1 Year

Advanced RAID Features

Configurable RAID Block Size up to 1MB

Flash ROM for Upgradeable Firmware

DV Mode Technology

Storage Health Inspector

Redundant RAID Configurations

Optional Battery Backup unit retains data when

power outage occurs

Multiple RAID Partitions supported

Multiple RAID Adapters supported

Online Array Roaming

Online RAID Level Migration (ORLM)

Online Capacity Expansion (OCE)

RAID Initialization

Background/Foreground/Quick

Global Hot Spare Disk support

Automatic and configurable RAID Rebuilding

Priority

NVRAM with Write Journaling enhances RAID

integrity

Disk Format compatible: 512, 512e, 4Kn

Larger than 2 TB Drive and RAID Array support

Spin down Massive Arrays of Idle Disks support

Native Command Queuing

Write Back and Write Through

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Storage Monitoring and Management Suite

RAID Management Suites:

 Browser-Based management tool (WebGUI)

 CLI (Command Line Interface- scriptable

configuration tool)

 API package

SMTP Email Alert Notification

Yes

Power Supply

250W Single PSU

Input: 90 – 230 VAC 50- 60 Hz

Output: +5V and +12V DC

LED Display for Each Tray: Power On and

Access

Yes

LED Display For Enclosure: Power, Fan,

Temperature

Yes

Alarm Buzzer over Fan failed or

Temperature overheat

Yes

Section 1: Hardware Installation

This section covers the following topics

1. Setting up the Enclosure

2. Setting up the HBA (Host Bus Adapter)

3. LED Activity

Preparing the Enclosure

1. Remove a HDD tray from the enclosure and place a hard drive into the tray as

shown below. Fasten the HDD to the tray using the supplied screws and slide the

tray back into the enclosure. Repeat for each drive tray.

2. Optional: You can lock each HDD tray with the included disk tray key.

3. Place the enclosure on a server rack or another stable, flat surface.

4. Connect the enclosure to a power source using the AC Power Cord.

5. Connect the enclosure to the included RocketRAID 4522 using the mini-SAS to

mini-SAS cable (SFF-8088).

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Enclosure Diagrams

Figure 1.Enclosure front panel.

Key

1

Mute button for silencing the alarm/buzzer

2

Fan LED

GREEN – normal

RED – fail

3

Temperature LED

GREEN – normal

RED – over 

Figure 2.Enclosure back panel.

Key

1

Power Cord Receptacle

2

Mini-SAS(SFF-8088) Connector

DB9

SGPIO Fail HDD Display

Use the mini-SAS (SFF-8088) cables provided to connect the enclosure ports to the

RocketRAID ports.

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Preparing the RAID HBA (Host Bus Adapter)

The following procedure describes how to prepare your RocketRAID4522 HBA for use.

To install your RocketRAID 4522:

Important: Before installing the RocketRAID 4522 Controller, ensure that your system

is powered OFF.

1. Locate a PCIe 2.0 x8 slot (or compatible slot) on your system’s motherboard.

 Note 1: Refer to your system manual for instructions on how to access your

motherboard.

 Note 2: Refer to your motherboard’s manual for instructions on how to

locate an appropriate PCI Express slot.

2. Align the RocketRAID4522 with the PCIe slot and gently push straight down until

card is fully seated.

3. Tighten the connection by fastening the RocketRAID bracket and enclosure

together.

A PCI-Express 2.0 x8 card is compatible with PCI-Express 2.0 x16 and PCI-Express 3.0

x16 slots.

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Host Bus Adapter Diagram

RocketRAID 4522 Key

PORT1

mini-SAS (SFF-8088) Connection

Corresponds to channel 1-4

PORT2

mini-SAS (SFF-8088) Connection

Corresponds to channel 5-8

BEEP

Alarm/Beeper

J9

I2C Connector

J6

Battery Backup Unit (BBU) Connector

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Section 2: Windows Platforms

Driver Installation

Drivers provide a way for your operating system to communicate with your new

hardware. Updating to the latest available driver ensures your product benefits from

the most recent performance, stability, and compatibility improvements. Drivers are

updated regularly at www.highpoint-tech.com

1. Obtain the latest driver software for the RocketStor 6421AS from our website:

http://highpoint-tech.com/USA_new/series-rs6421as-download.htm

2. Take note of the location you downloaded the driver file to and open Windows

Device Manager.

3. Click Start

4. Click the search filed and type Control Panel.

5. Click Hardware and Sound

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6. To the right of Devices and Printer, Click Device Manager:

7. Note: Alternatively, you can search for Device Manager in your start menu search

bar.

8. Under Other Devices, right click on RAID controller and click Update Driver

Software:

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9. When prompted, select Browse my computer for driver software.

10. Locate the driver files you downloaded and select them.

11. Press next and follow the on screen instructions.

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Checking your Driver Version

To check if the driver was installed successfully follow the instructions below. The

same procedure can be used to determine your driver version.

1. Click Start

2. Click Control Panel

3. Click Hardware and Sound

4. To the right of Devices and Printer, Click Device Manager

5. Note: Alternatively, you can search Device Manager using your start menu search

bar.

6. Click the Storage controllers tab:

 If the driver is installed, it will show RocketRAID 4522 Controller.

 If the driver is not installed, it will be located in Other devices as a RAID

Controller

 Click Properties, then click the Driver Tab to check the version:

Figure 3. Driver version 1.6.4.0 for a RocketRAID 4522

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Updating the Drivers

1. Obtain the latest driver files for the RocketStor 6421AS from http://highpoint-

tech.com/USA_new/series-rs6421as-download.htm

2. Open Windows Device Manager

3. Click Start

4. Click Control Panel

5. Click Hardware and Sound

6. Under Devices and Printers, Click Device Manager

7. Note: Alternatively, you can search Device Manager in your start menu search bar.

8. Click the Storage controllers tab

9. Right click RocketRAID 4520 (4522) Controller

10. Click Update Driver Software

11. Click Browse my computer for driver software

12. Select the driver files you downloaded

13. Click next

14. Reboot

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Uninstalling the Drivers

1. Open Windows Device Manager

 Click Start

 Click Control Panel

 Click Hardware and sound

 Under Devices and Printers, Click Device Manager

 Note: Alternatively, you can search Device Manager in your start menu search

bar.

2. Click the Storage controllers tab

3. Right click RocketRAID 4520 SAS Controller

4. Click Uninstall

5. Reboot your PC to allow the changes to take effect

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Installing the HighPoint WebGUI Software

The HighPoint WebGUI is the primary link between you and your RAID array. Using the

management utilities and menus offered by the WebGUI, you will be able to access,

create, and maintain your RAID arrays.

New features are continually added to the interface; update to the latest version at

http://highpoint-tech.com/USA_new/series-rs6421as-download.htm

1. Locate the HighPoint WebGUI Setup on our website and download the WebGUI

package. Extract the contents and double click on HighPoint RAID

Management.exe

Follow the on screen steps to install the WebGUI software.

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2. Log into the WebGUI by double clicking the desktop icon, or by typing

http://localhost:7402 in your preferred web browsers address line (we

recommended using the latest version of the browser.)

How to Login to the HighPoint WebGUI

You can reach the HighPoint WebGUI log in page either by:

 Double clicking on the HighPoint RAID Management icon created on your desktop

 Opening your preferred web browser and typing http://localhost:7402in the

address bar.

The default password is: hpt

Note: the Password is Case-Sensitive. The Username cannot be changed, but the

password can be changed under the Setting tab.

Remote Login

A user connected to a local network can remotely access the WebGUI using the IP

address of the host device.

To obtain your IP address

1. Open a command prompt window on the host computer.

2. Type ipconfig

3. Look for the section that contains your network adapter information

4. Take Note the IP address

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Figure 4. Example: The IPv4 address is under Ethernet adapter Ethernet 4 and is

192.168.1.143

Note: Make sure Restrict to localhost access is disabled in WebGUI Setting (Refer to

The HighPoint WebGUI, Setting tab).

You can then remotely access the WebGUI using any other computer that is in your

local network by opening any web browser and typing http://{IP address of host

computer}:7402 (default port is 7402)

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Highpoint RocketStor 6421AS User manual

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