Bluetooth Audio Headset - USER’S MANUAL
4
Trouble shooting
Problem Solution
Can’t connect the BT headset to my
device
- Make sure that the BT headset is in paring mode. Press and hold
the power button for 8sec. to activate the pairing mode (blue led
flashing quickly 3x every sec.).
- If a passcode is requested. Use ‘0000’.
- Move the BT headset closer to your audio source.
(maximum distance 10m under ideal circumstances)
- The headset can only be paired with one device simultaneously.
No Sound
- Check the LED light. LED light needs to be flashing blue 1x every
2sec.
- Repeat the standard configuration steps for your device
(iPad/iPhone, Android, Windows, Mac).
- Your BT headset is too far from your device (maximum distance
10m under ideal circumstances).
- Make sure that your using at least an Bluetooth 2.0 adapter that
supports the A2DP profile.
- Reinstall/ update the drivers of your Bluetooth device and reboot
your system.
- If you are using the product around large metal surfaces, remove
the metal surface or move you product away from the metal surface.
- Walls and Floors drastically reduce the range of the product. Move
the BT headset closer to your audio source.
- Move the BT headset away from other wireless devices (like
Wireless network routers, mouse and keyboard).
Distorted Sound
Sound volume is to low or to loud
- Check the volume setting of your device (Tablet, Smartphone, PC).
- Increase or decrease the volume on the headset.
If your problem is not solved, please contact the helpdesk at www.trust.com/18066/faq.