Ingenico iWL2 Series User manual

Brand: Ingenico

Model: iWL2 Series

Category: Mobile phones

Type: User manual



INGENICO–192avenueCharlesdeGaulle–92200NeuillysurSeine‐FRANCE

Tél.33(0)146258200‐Fax33(0)147725695

www.ingenico.com

iWL2xxWirelessSeries



User Guide



iWL2xxWirelessSeries• 2/28

900003061R1100004/1050Allrightsreserved

Contents

1. Introduction _________________________________________________ 4

2. Presentation __________________________________________________5

2.1. Contentofthebox ____________________________________________________5

2.1.1. Terminal _____________________________________________________________________ 5

2.1.2. Base(optional) _______________________________________________________________ 5

2.2. OverviewoftheiWL2XX ________________________________________________6

2.3. Keyboarddetailsandfunctionality _______________________________________7

3. Useoftheterminal ____________________________________________7

3.1. Adjustingcontrast(B&Wdisplayonly) ____________________________________7

3.2. Switchingofftheterminal ______________________________________________8

3.3. Readingcards ________________________________________________________8

3.4. Installingtheterminalonthebase________________________________________9

4. Installation __________________________________________________ 10

4.1. Recommendations ___________________________________________________ 10

4.2. Terminalconnections _________________________________________________ 10

4.3. InstallingModules____________________________________________________ 11

4.3.1. SAM1/SAM2/SIM_______________________________________________________________ 11

4.3.2. MicroSDMemoryCard__________________________________________________________ 11

4.4. Paperroll ___________________________________________________________ 13

4.4.1. MainscharacteristicsofINGENICOpaperroll _______________________________________ 13

4.4.2. Installingpaperroll ____________________________________________________________ 14

4.5. Battery _____________________________________________________________ 15

4.5.1. Maincharacteristics ___________________________________________________________ 15

4.5.2. Installingthebattery __________________________________________________________ 15

4.5.3. Chargingthebattery___________________________________________________________ 16

4.5.4. Changingthebattery ___________________________________________________________17

5. Base ________________________________________________________ 18

5.1.1. Baserearconnections _________________________________________________________ 18

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iWL2xxWirelessSeries• 3/28

900003061R1100004/1050Allrightsreserved

5.1.2. Basedownsideconnections_____________________________________________________ 19

5.1.3. Fastenyourbaseondesk _______________________________________________________ 20

6. Recommendations ____________________________________________ 21

6.1. Safety ______________________________________________________________ 21

6.2. Securityofyourterminal ______________________________________________ 22

6.3. Telephonecall _______________________________________________________ 22

7. Standards ___________________________________________________23

8. Troubleshooting______________________________________________25

9. Annex ______________________________________________________26

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iWL2xxWirelessSeries• 4/28

900003061R1100004/1050Allrightsreserved

1. Introduction

We hope that you will be fully satisfied with your new terminal iWL2XX. This terminalis

availableindifferentmodels.Pleaseselectbyyourselfinthisdocumentationitemsrelated

toyourmodel.



Readthisguidetounderstandandmakethebestuseofyourterminal.

Itpresentsyouthenecessaryinformationaboutuse,installation,maintenance,safetyand

securityrecommendations.



WARRANTY/SECURITY

Use only the power supply included with the product to ensure best performance and

safety.MaintenanceshouldonlybeprovidedbyIngenicoauthorizedtechnician.

Failuretocomplywiththeseinstructionswillvoidthemanufacturer’sresponsibility.

ThissymbolindicatesanimportantWarning.

Thissymbolindicatesapieceofadvice.



2. Presentation

2.1. Contentofthebox

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iWL2xxWirelessSeries• 5/28

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2.1.1. Terminal



2.1.2. Base(optional)



WARNING

IWL2XXterminalunit

equippedwithapaperroll

Base

Powertraveladapter

(whennobase)

Auser’sguide



Abatterypackdisconnected



Apowersupplyunitthat

connectthebasetothe

mainsnetwork



Atelephonecable

(

withbasemodem

)



The power supply unit provided with your equipment is specially designed for Ingenico

terminals.Donotuseanyother powersupply.Theuseofapowersupplywithapparently

similarvoltage/currentcharacteristicsmaydamageyourterminal.



ADVICE



Keepthepackaging.Itmustbere‐usedwhenevertheterminalisshipped.



iWL2xxWirelessSeries• 6/28

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2.2. OverviewoftheiWL2XX



Terminal



unit



Base

Weight About150g

Dimensions(Lxwxh) 140,7x87,7x45mm

Powersupplyunit

Weight About100g

 2polesockets1A(travellerpowersupply)or1A(basepowersupply)

PowersupplyunitsarespeciallyfittedforINGENICOterminals.

Weight (withoutpaper

rollnorbattery)

290gfortheR25modeland310gfortheR40model

Dimensions(Lxwxh) 150x76x44mmfortheR25modeland164,5x76x53,5mmfortheR40model

Mainsnetwork 100‐240VAC/50‐60Hz‐ClassIIequipment

Connectionsonterminal MicroUSBABseriallink

Backlit

keyboard

Smart

cardreader

EasyloadingprinterLargegraphicdisplay



Magneticcard

reader

Compartmentwherearelocated:



• thebatterypack

• theSAM1/SAM2/SIMconnector

• themodulemicroSD

• the2

Smartcardreader

External

links

External

links

Baseunit

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2.3. Keyboarddetailsandfunctionality

Somekeyscanhaveotherfunctionsaccordingtotheapplicationsthatareintheterminal.



3. Useoftheterminal



The



navigationkeys



ADVICE

Beforeusingtheterminal,alwayscheckiftherollofpaperispresent.



3.1. Adjustingcontrast(B&Wdisplayonly)

Ifyouwishtoincreaseortodecreasethecontrastofthecharactersdisplayedonblackand

white display, press simultaneously

and navigator UP key  in order to

increasethecontrast,or

andnavigatorDOWNkey inordertodecrease

thecontrast.



Keeppressingthekeysaslongasnecessary.



navigateinthe

terminalmenus

Thefunctionkey



accessesthedifferent

applicationmenus

The

edkeycancelsthe



procedureinprogress

Theyellowkeycancelsthelast



character it can also advance

the paper a few centimetres if

pressed for a long time (more

than2seconds)

The green key validates input



selectionsandinformation.

It is also used to switch on the

terminal

Up/downandOKnavigator



3.2. Switchingofftheterminal

Ifthebatteryisemptyandtheterminalinuseisremovedfromitsbase,theterminal

automaticallyshutsoff.



Itmayalsobeforcedstoppedbypressingsimultaneously

and (yellowkey)

foronesecond.



Inordertorestarttheterminal,press

(greenkey)onthekeyboard.



3.3. Readingcards

Magneticstripecard

Thecardcanbereadeitherfrombottomtotoporfrom

toptobottom,withthestripefacingtheterminal.

Use a regular movement in order to ensure a reliable

cardreading.



Smartcard

• Cardreader:insertthecardhorizontallywith

themetalchipfacingupwardandleavein

positionthroughoutthetransaction.



• 2

cardreader(Optional) :islocatedunder

terminaltrapdoor(onbackoftheterminal).

Insertthecardup

sidedown,magneticstripevisible.



Warning



Switchofftheterminalbeforeopeningthetrapdoor.



iWL2xxWirelessSeries• 8/28

900003061R1100004/1050Allrightsreserved

4leds

(B&Wdisplayonly)

Active

zone



Contactless(optional)



• Bringthecardfirmlyuptotheactivezone.Keepthe

cardclosetothereaderduringthetransaction



• The4LEDsindicatetransactionprocessing(asshown

onthepicture).OncolorscreenterminalvirtualLEDs

aredisplayed.



Theterminalbehaviorforthecardholdermaydependon:

• Theterminalenvironment

• Localusage(language…)



3.4. Installingtheterminalonthebase

Connectingtheterminalonthebase



PlacetheiWL2XXbetweentheflangesonitsbasesothatthecontactsoftheiWL2XX

engageonthecontactsprovidedonthebase(seepicturebelow).



Usingthemodembase(ifmodemfittedonyourbase)

Onceinstalled,thebasemodemisdesignedtoalwaysbepluggedintothemainsnetwork

andbeconnectedtoatelephoneline.Thetelephonelineshouldnotbeshared.



Theportablemaybeplacedbackonitsbaseaftereachtransaction.Itmustbeplacedonits

modem base when telephone network is used for : authorization request, remote

collection,downloading.



iWL2xxWirelessSeries• 9/28

900003061R1100004/1050Allrightsreserved

4. Installation

4.1. Recommendations

LocationoftheiWL2xx

Placethebaseonflatsurfacenearanelectricsocketand,ifmodemoption,atelephone

socket.Theterminalshouldbeplacedfarfromanyveryhotzones,protectedfrom

vibrations,dust,dampandelectromagneticradiation(computerscreen,anti‐theftbarrier

etc.).

Theterminalmustnotbefixedtoacounterinsuchawaythatausercannotpickupthe

terminalandusehis/herbodytoconcealthePINwhenitisrequested.



Operatingconditions



Ambianttemperature from+5°Cto+45°C

Maxrelativehumidity 85%at+40°C

Storageconditions

Ambienttemperature from‐20°Cto+55°C

Maxrelativehumidity 85%at+55°C



4.2. Terminalconnections

• ThereisanUSBconnector(microAB)ontheleftsideoftheiWL2XXWireless

terminal(seebelowpicture).ThisconnectormanagesHostorSlaveconnexions.







*MicroABconnectordurability:upto10000matingcycles

USB(microAB)



Connector used for PC,

travel charger adapter, USB

Key,etc…)



• TheterminalsupportsUSBKeyswithFAT16orFAT32

• TheUSBKeyhastobeusedwithanUSBadapter(referstoaccessoriessection)



iWL2xxWirelessSeries• 10/28

900003061R1100004/1050Allrightsreserved

4.3. InstallingModules

4.3.1. SAM1/SAM2/SIM

CAUTION:



Switchofftheterminalbeforeopeningthetrapdoor.

TheSAM/SIMconnectorsarelocatedinsidetheterminal,

inaclosedcompartment.



• Turntheterminalandunclipthetrapdoorbypushingonthe

clipswithyournailsasshownwiththearrowsonthepicture



• SAM1,SAM2andSIMareidentifiedbytheengravedmarkson

thelowerhousing

• WhenintroducingaSAM/SIMinitsslot,besuretoputthe

cutcornerasindicatedonthepicture 



• Closethetrapdoor.



TIP



iWL2xxWirelessSeries• 11/28

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

UseapieceofadhesivetapetogriptheSAMforeasierandfasterremoval.

4.3.2. MicroSDMemoryCard

CAUTION:

Switchofftheterminalbeforeopeningthetrapdoor.



MicroSDconnectorislocatedinsidetheterminal,inaclosed

compartment.

ToinstallaMicroSDMemoryCard:



• Turn the  terminaland unclip the trapdoor  by pushing on the

clipswithyournailsasshownwiththearrowsonthepicture



• Removebatterypack(disconnectingisnotnecessary).



• InserttheMicroSDMemoryCardintotheconnectorslotas

shownonthefigure.

BesuretoputtheMicroSDcontactsdownsideandthecut

cornerasindicatedonthefigure.



• Closethetrapdoor

TheterminalsupportsMicroSDupto32GB



Cutcorner



position

SIM



SAM1 SAM2



MicroSDcard



Cutcorner



position



iWL2xxWirelessSeries• 12/28

900003061R1100004/1050Allrightsreserved

ToremoveaMicroSDMemoryCard:



• Turntheterminalandunclipthetrapdoorbypushingontheclips

withyournailsasshownwiththearrowsonthepicture



• Removebatterypack(disconnectingisnotnecessary).



• Remove the MicroSD Memory Card. MicroSD connector has

push/pullability.PushonMicroSDcardedgetoremoveit.



• Closethetrapdoor



4.4. Paperroll

4.4.1. MainscharacteristicsofINGENICOpaperroll

DependingoniWLmodeltwopaperrollcanbeused:

R40paperrollCharacteristics Precisions

Colour White

Width 58mm

Diameter 40mm

Length About18metres



R25paperrollCharacteristics Precisions

Colour White

Width 58mm

Diameter 25mm

Length About9metres



• The thermal paper can be deteriorated by poor storage conditions, so we

recommendyoutoavoid:

– storageinhotwetplaces(nearair‐conditioner,humidityhigherthan85%)

– exposuretosunlightorultravioletforlongperiods

– contactwithorganicsolvents(solventtypeadhesive)

– directcontactwithmaterialscontainingplasticizers(PVCtransparent

foldersorenvelopes)

– directcontactwith«diazo»papers

– directcontactwithwater

– Rubbingorpressingthepapertoostrongly



• Recommendedpaper:

AF50KS(Jujo),orF5041(Mitsubishi),orTK50KS(Nippon_Paper),orequivalent.



WARNING



Forbestproductperformance,onlyuseheatsensitizedpaperapprovedbyIngenico.



WARNING



Switchofftheterminalpriortoinstallingapaperroll.

UseonlypaperapprovedbyIngenico.

Theuseofnonapprovedpaperislikelytodamagetheprinterofyourterminal.



iWL2xxWirelessSeries• 13/28

900003061R1100004/1050Allrightsreserved

4.4.2. Installingpaperroll



• OpenthepapercompartmentbyliftingthecatchlocatedattherearoftheiWL2XXand

pullthecovertotherearoftheterminal.



• Insertthe paper roll in thecompartmentfollowingthe directions shown onthebelow

picture



• Pullthepaperuptothetopoftheterminal



• Maintainthepaperandclosethecover



• Presssimultaneouslyonbothuppercornersofthepaperflap,asshownbyredarrows

onpicture,untilitclipsintoposition







ADVICE



If you insert a new R40 paper roll, tear off the first length (one complete turn to avoid

printing on adhesive tape footprint). This is not necessary on R25 paper roll as it has no

tape.



iWL2xxWirelessSeries• 14/28

900003061R1100004/1050Allrightsreserved

4.5. Battery

4.5.1. Maincharacteristics



Li‐ion

Characteristics

Capacity 2050mAh

Charge

50%capacityin1.5h;fullcapacity

in4hours

Autonomy*

500typicaltransactions

upto250hinstandby



*dependontheterminaltypeanditsbase.



4.5.2. Installingthebattery

WARNING



Switchofftheterminalpriortoconnectingthebattery.

• Turn your terminaland unclip the battery trapdoorby

pushing on the clips with your nails as shown on the

picture



• Disengagethetrapdoor



• Takethebatterypackincludedinthebox



• Locatethebatterypackconnectorbesidethebattery

compartment



• Plugthebatterypackconnectoraccordingtothe

connectorlocatingsystemandtheredwire(as

shownonpicture).

Verifythatitlocks.



• Placethebatterypackinitscompartment.



• Checkthatthewires’pathisflat



• Closethebatterycompartmenttrapdoor.

Redwire



Batterycompartment



iWL2xxWirelessSeries• 15/28

900003061R1100004/1050Allrightsreserved



iWL2xxWirelessSeries• 16/28

900003061R1100004/1050Allrightsreserved

4.5.3. Chargingthebattery



¾ Whendoesthebatteryneedtobecharged?

• Oninitialstartup

,chargethebatteryfor16hoursundertheenvironmental

conditionsstatedabove

• Whenuseddaily,

theterminalrechargesitsbatterieseachtimeitisplacedonits

baseoreachtimethetravellerchargerisconnected.Chargingisautomatic



¾ Howdoesthebatteryneedtobecharged?



• Theenvironmentinwhichthechargetakesplaceinfluencesbatterylifetimeand

autonomy(numberoftransactions)



Theoptimalconditionsareasfollows:

 Chargingawayfromanyexternalheatsource(radiator,sun,enclosedarea…)

 Theoptimaltemperatureisbetween+15°Cand+25°C



¾ Howcanthebatterybecharged?



Usingthebase

• Placetheterminalonitsbase



• Checkifthebatterysymbolisflashingormoving(=batterycharging).



Usingthepowertraveladapter(theterminalisoutofitsbase)





• ConnectthetravellerpowersupplyunittotheterminalmicroABconnectorlocated

ontheleftsideoftheterminal.



• Connectthepowersupplyunittothepowersupplymainsnetwork



• Checkifthebatterysymbolisflashingormoving(=batterycharging)



iWL2xxWirelessSeries• 17/28

900003061R1100004/1050Allrightsreserved



4.5.4. Changingthebattery

ItisimperativetouseabatteryauthorizedbyIngenico.



ThereisdangerofexplosionifbatteryusedisnotapprovedbyIngenico.



• Removetheterminalfromitsbase

• Turnitoffbypressingsimultaneously

and (yellowkey)for

aboutonesecond

• Removethebatterytrapdoor(seesection4.5.2“installingbattery”)



• Liftthebatteryandremoveitfromitscompartment



• Carefullydisconnectbattery,followingthe

instructionsbelow.



a)Unlocktheconnectorbypressingthelocking

mechanismasindicatedbyF1arrowwhilepulling

wires(F2arrow),todisconnecttheconnector.

Releasetractiononitassoonastheconnector

comesunclipped

 b)Finishextractingconnectorbytiltingitslightly

(F3arrow)tobringitawayfromtheterminal

housing

• Connectandinstallthenewbatterybyfollowingtheinstructionsinsection4.5.2

“Installingbattery”

• Closethebatterytrapdoorandchargethenewbattery.Seesection"0“Charging

theBattery"

• Inordertopreservetheenvironnement,disposeusedbatteryincompliancewith

currentcountryrecyclinglegislation.

• Iftheterminalisstoredforalongtimeremovethebatteryfromtheterminal.



iWL2xxWirelessSeries• 18/28

900003061R1100004/1050Allrightsreserved



5. Base

IXL2xxBaseisavailableindifferentmodels.Pleaseselectbyyourselfinthisdocumentation

itemsrelatedtoyourmodel.



WARNING



Turn off base power supply unit before connection operation.



5.1.1. Baserearconnections



WARNING

A

B

C

E

D

F

Selectanelectricalsocketthatcomplieswiththegeneralsafetyinstructiongiveninsection

6“Recommendations”ofthisdocument.

Followthebelowinstructions:

• Connectthepowersupplyunitafterallotherconnections.

• ConnectthepowersupplyunittothebasesocketB.

• Connectthepowersupplyunittothemainsnetwork.



A=Ethernetsocket(optional) B=powersupplyunitsocket

C=Pathforwires. D=USBSlavesocket‐CDCserialmodeonly(optional)

E=USBhostSocket1(optional) F=USBhostSocket2(optional)



iWL2xxWirelessSeries• 19/28

900003061R1100004/1050Allrightsreserved

5.1.2. Basedownsideconnections



• Removebasetrapdoorpushingonclips

(seeclipslocationatredarrows)



• Connectalldownsideconnections



• Use“pathforwires”to

managecableexit



• Closetrapdoor



G=SeriallinkCOMØ–RS232(optional) H=SeriallinkCOM1–RS232(optional)

Path

orwires



B

I=Modemsocket(optional)



Followthebelowinstructionstoconnectthebasetothetelephonenetwork:



• Disconnectpowersupplyunit(socketB)inordertoswitchoffthebasepriorto

connectingittotheappropriatenetwork.

• Connecttelephonecableequippedifnecessarywithusercountryspecific

telephoneplug,tothetelephonenetwork.

• Connecttheotherendofthewiretothebase(socketI).

• Connectthemainspowersupplywiretothebase(socketB).

• Connectbasepowersupplyblocktothemains.



SocketI

:TNV‐3circuit:TelecommunicationNetworkVoltage,aspersafetystandardEN

60950‐1.



5.1.3. Fastenyourbaseondesk

Itispossibletofastenbaseondeskthankstobuttonholeslocatedonbasebottomcasing.

Usespatternbesidetobestlocatescrewsposition:



WARNING

locatescrewsposition:



WARNING

Base must be set in horizontal position to insure terminal link work properly. This remains true when

buttonholesareused.Useswalldockingstationaccessorytofastenbaseinnonhorizontalposition.



iWL2xxWirelessSeries• 20/28

900003061R1100004/1050Allrightsreserved

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Ingenico iWL2 Series User manual

Brand: Ingenico

Model: iWL2 Series

Category: Mobile phones

Type: User manual

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Ingenico iWL2 Series User manual

Ingenico iWL2 Series User manual

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