Vxl Fusion UDM User guide

User Guide

Fusion UDM Premium & Professional

Manage & Maintain IT Environment

Fusion UDM Premium & Professional: User/Administration Guide Page 2 of 746

User Guide

Published on 15

th

July 2015

Last Updated on 20

th

Sep 2016

Document Version 7.0

Documentation Disclaimer

Screenshots and graphics in this manual may differ slightly from your product due to differences in your product release

version or your computer operating system. Reasonable efforts were made to ensure that the information in this docu-

ment was complete and accurate. VXL Instruments Ltd. assumes no liability for any errors. Changes and corrections to

the information in this document may be incorporated in future releases.

Copyright

Information in this document is subject to change without prior notice and does not represent a commitment on the

part of the manufacturer. No part of this guide may be reproduced or transmitted in any form or means, electronic or

mechanical, including photocopying and recording, for any purpose, without the express written permission of the man-

ufacturer. Registered trademarks are properties of their respective owners. Every effort has been made to make this

guide as complete and as accurate as possible, but no warranty of fitness is implied. The authors and the publisher shall

have neither responsibility nor liability to any person or entity with respect to loss or damages arising from the use of

information contained in this guide.

Trademarks

The VXL Logo, Fusion UDM, Fusion UDM Logo, VXL Software logo are all trademarks and registered trademarks of VXL

Instruments Ltd. All other logos and names are the trademarks and registered trademarks of the respective owners.

VXL Support

To access our support systems please navigate to http://vxlsupport.me and log a ticket.

VXL Instruments Ltd.

House of Excellence,

No. 17, Electronics City,

Hosur Road,

Bangalore – 560 100, INDIA

www.vxlsoftware.com

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Table of Contents

INTRODUCTION & GETTING STARTED ................................................................................................................... 8

LOGIN TO FUSION DEVICE MANAGER.......................................................................................................................... 9

UNDERSTANDING THE INTERFACE ............................................................................................................................. 11

UNDERSTANDING THE DASHBOARD .......................................................................................................................... 23

UNDERSTANDING COMMON OPERATIONS ................................................................................................................. 24

LOGOUT FROM FUSION DEVICE MANAGER ................................................................................................................ 31

WORKING WITH THE DEVICES TREE..................................................................................................................... 32

ADDING A GROUP ................................................................................................................................................. 34

WORKING WITH THE NODE VIEW............................................................................................................................. 34

CONTEXT MENU ................................................................................................................................................... 35

WORKING WITH REMOTE CONTROL ......................................................................................................................... 42

WORKING WITH DEVICES ....................................................................................................................................... 58

CONFIGURING FUSION UNIVERSAL DEVICE MANAGER ....................................................................................... 60

MANAGING USERS ................................................................................................................................................ 60

WORKING WITH MAILER ENGINE CONFIGURATION...................................................................................................... 72

WORKING WITH THE REPOSITORY ............................................................................................................................ 84

WORKING WITH SOFTWARE INVENTORY (FUSION PREMIUM) ........................................................................................ 89

WORKING WITH HARDWARE INVENTORY (FUSION PREMIUM) ....................................................................................... 93

WORKING WITH GENERAL CONFIGURATION ............................................................................................................... 96

DISCOVERING DEVICES ...................................................................................................................................... 115

VIEWING DEVICES ............................................................................................................................................... 115

FILTERING LIST OF DEVICES ................................................................................................................................... 116

DISCOVERING DEVICES ......................................................................................................................................... 118

DISCOVERING DEVICES BY ALTERNATIVE METHODS ................................................................................................... 119

INSTALLING DEVICES ............................................................................................................................................ 125

REGISTERING DEVICES ......................................................................................................................................... 127

UNREGISTERING DEVICES ..................................................................................................................................... 130

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CONFIGURING AUTO DISCOVERY ........................................................................................................................... 130

PERFORMING COMMON OPERATIONS .................................................................................................................... 131

WORKING WITH THE DEVICE MANAGER FOR WINDOWS ................................................................................. 133

VIEWING SYSTEM INFORMATION ........................................................................................................................... 133

CONFIGURING SYSTEM SETTINGS ........................................................................................................................... 149

CONFIGURING USER SETTINGS............................................................................................................................... 171

WORKING WITH ADMINISTRATIVE SETTINGS ............................................................................................................ 174

WORKING WITH SECURITY SETTINGS ...................................................................................................................... 200

MANAGING CONNECTIONS ................................................................................................................................... 218

MANAGING SOFTWARE DEPLOYMENT .................................................................................................................... 224

WORKING WITH REMOTE CONTROL OPERATION ....................................................................................................... 229

WORKING WITH THE DEVICE MANAGER FOR LINUX ......................................................................................... 231

VIEWING SYSTEM INFORMATION ........................................................................................................................... 231

VIEWING GENERAL INFORMATION.......................................................................................................................... 231

VIEWING SYSTEM PROFILE .................................................................................................................................... 231

VIEWING HARDWARE INFORMATION ...................................................................................................................... 232

VIEWING SOFTWARE INFORMATION ....................................................................................................................... 233

CONFIGURING SYSTEM INFORMATION..................................................................................................................... 234

CONFIGURING SYSTEM SETTINGS ........................................................................................................................... 235

CONFIGURING USER INTERFACE SETTINGS ............................................................................................................... 248

WORKING WITH ADMINISTRATIVE SETTINGS ............................................................................................................ 250

MANAGING SOFTWARE UPGRADES ........................................................................................................................ 283

MANAGING CONNECTIONS ................................................................................................................................... 285

WORKING WITH REMOTE CONTROL OPERATION ....................................................................................................... 351

CONFIGURING MOBILE DEVICE MANAGEMENT ................................................................................................ 354

MDM FOR MOBILE SECURITY ................................................................................................................................ 354

ADDITIONAL MDM FEATURES ............................................................................................................................... 355

EMM CONFIGURATION ....................................................................................................................................... 356

TECHNOLOGY OVERVIEW ..................................................................................................................................... 358

MANAGED PROFILE ............................................................................................................................................. 358

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PROFILE OWNER VS. DEVICE OWNER...................................................................................................................... 359

DOMAIN IDENTITY .............................................................................................................................................. 360

CONFIGURING ENTERPRISE SERVICE ACCOUNT (ESA) ................................................................................................ 362

MOBILE DEVICE MANAGEMENT CONFIGURATION ..................................................................................................... 374

POLICY CONTROLS & DISTRIBUTION ....................................................................................................................... 384

DEVICE PROVISIONING & AGENT REGISTRATION ....................................................................................................... 385

ACCOUNT MIGRATION: ........................................................................................................................................ 389

WORKING WITH THE DEVICE MANAGER FOR ANDROID (FUSION PREMIUM) .................................................. 391

VIEWING SYSTEM INFORMATION ........................................................................................................................... 391

VIEWING GENERAL INFORMATION.......................................................................................................................... 391

CONFIGURING SYSTEM SETTINGS ........................................................................................................................... 396

WORKINGWITH SECURITY SETTINGS ....................................................................................................................... 399

WORKING WITH ADMINISTRATION SETTINGS............................................................................................................ 409

MANAGING SOFTWARE DEPLOYMENT .................................................................................................................... 415

WORKING WITH MANAGE PROFILE POLICY SETTINGS................................................................................................. 422

WORKING WITH THE TASK MANAGER IN WINDOWS ........................................................................................ 427

CREATING A TASK ............................................................................................................................................... 428

CREATING A TASK TO CONFIGURE A PERIPHERAL SETTINGS.......................................................................................... 428

CREATING A TASK TO CONFIGURE THE PRINTER SETTINGS ........................................................................................... 432

CREATING A TASK TO CONFIGURE THE DATE AND TIME .............................................................................................. 434

CREATING A TASK TO CONFIGURE RAM AND DISK SETTINGS ....................................................................................... 440

CREATING TASKS TO CONFIGURE USER INTERFACE SETTINGS ....................................................................................... 441

CREATING TASKS TO CONFIGURE USER MANAGEMENT .............................................................................................. 446

CREATING TASKS TO CONFIGURE PERFORMANCE MANAGEMENT ................................................................................. 448

CREATING A TASK TO CONFIGURE APPLICATION & COMMAND .................................................................................... 450

CREATING A TASK TO CONFIGURE ENVIRONMENT VARIABLE........................................................................................ 454

CREATING A TASK TO CONFIGURE WRITE FILTER OPERATIONS ..................................................................................... 455

CREATING A TASK TO CONFIGURE NETWORK PROXY SETTINGS .................................................................................... 457

CREATING A TASK TO CONFIGURE SYSTEM ............................................................................................................... 460

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CREATING TASKS TO CONFIGURE CONNECTIONS ....................................................................................................... 463

CREATING REMOTE OPERATION TOOLS MANAGEMENT TASKS ..................................................................................... 478

CREATING TASKS TO SOFTWARE DEPLOYMENT ......................................................................................................... 499

MONITORING TASKS............................................................................................................................................ 501

USING THE TASK MANAGER .................................................................................................................................. 502

USING THE TEMPLATE MANAGER........................................................................................................................... 504

WORKING WITH THE TASK MANAGER IN LINUX................................................................................................ 508

CREATING A TASK ............................................................................................................................................... 508

CREATING A TASK TO CONFIGURE A PERIPHERAL SETTINGS.......................................................................................... 509

CREATING A TASK TO ADD A PRINTER ..................................................................................................................... 515

CREATING TASKS TO CONFIGURE DATE AND TIME SETTINGS ........................................................................................ 520

CREATING TASKS TO CONFIGURE LANGUAGE SETTINGS .............................................................................................. 527

CREATING TASKS TO CONFIGURE USER SETTINGS ...................................................................................................... 528

CREATING TASKS TO CONFIGURE ADMINISTRATIVE SETTINGS ...................................................................................... 530

CREATING TASKS TO CONFIGURE CONNECTIONS ....................................................................................................... 557

CREATING REMOTE MANAGEMENT TASKS ............................................................................................................... 612

MONITORING TASKS............................................................................................................................................ 623

USING THE TASK MANAGER .................................................................................................................................. 624

USING THE TEMPLATE MANAGER........................................................................................................................... 627

WORKING WITH THE TASK MANAGER IN ANDROID .......................................................................................... 633

CONFIGURING SYSTEM SETTINGS ........................................................................................................................... 634

CONFIGURING SECURITY SETTINGS ......................................................................................................................... 635

CONFIGURING ADMINISTRATION............................................................................................................................ 644

CONFIGURING SOFTWARE DEPLOYMENT ................................................................................................................. 650

CONFIGURING MANAGE PROFILE POLICY ................................................................................................................. 655

MONITORING TASKS............................................................................................................................................ 661

ASSET MANAGEMENT (FUSION PREMIUM) ....................................................................................................... 666

VIEWING SOFTWARE AND HARDWARE DETAILS ........................................................................................................ 669

VIEWING SOFTWARE AND HARDWARE SUMMARY ..................................................................................................... 672

PERFORMING COMMON OPERATIONS .................................................................................................................... 675

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SOFTWARE DEPLOYMENT (FUSION PREMIUM) ................................................................................................. 676

WORKING WITH IMAGE MANAGEMENT .................................................................................................................. 676

WORKING WITH PATCH MANAGEMENT (FUSION PREMIUM) .......................................................................... 687

MONITORING PATCHES ........................................................................................................................................ 688

MONITORING THE SYSTEMS .................................................................................................................................. 697

USING THE DISTRIBUTED SYSTEMS AGENT ............................................................................................................... 701

WORKING WITH PATCH MANAGEMENT (FUSION PROFESSIONAL)................................................................... 703

USING THE SOFTWARE DEPLOYMENT TO INSTALL PATCH ............................................................................................ 703

USING THE SOFTWARE DEPLOYMENT UNINSTALL PATCH ............................................................................................ 704

MONITORING & MAINTENANCE (FUSION PREMIUM) ....................................................................................... 705

ALERTS ............................................................................................................................................................. 707

EVENT MASTER .................................................................................................................................................. 709

EVENT ASSIGNMENT............................................................................................................................................ 720

INCIDENT MANAGEMENT ..................................................................................................................................... 722

VIEWING REPORTS AND AUDIT LOGS ................................................................................................................ 724

VIEWING THE GENERAL REPORTS ........................................................................................................................... 725

VIEWING STATUS REPORTS ................................................................................................................................... 728

VIEWING THE TASK MANAGER REPORTS ................................................................................................................. 729

VIEWING THE INVENTORY REPORTS (FUSION PREMIUM) ............................................................................................ 731

VIEWING THE COMPLIANCE REPORTS (FUSION PREMIUM) .......................................................................................... 734

MONITORING APPLICATIONS AND DEVICES .............................................................................................................. 736

VIEWING THE AUDIT LOGS .................................................................................................................................... 737

VIEWING THE PATCH MANAGEMENT REPORTS ......................................................................................................... 743

HELP ................................................................................................................................................................... 745

VNC NOTIFICATION ............................................................................................................................................ 746

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Introduction & Getting Started

This document consists of administrator user instructions for Fusion Universal Device Manager Software. The

document assumes that Fusion Universal Device Manager Software is already installed as per the instructions

provided in the Installation manual.

Fusion Universal Device Manager is a web based remote management application for managing client devices.

Fusion enables administrators to manage or monitor the following networked devices:

 Desktop Personal Computers

 Laptop Computers

 Portable Tablet Computing Devices

 Mobile Phones

 Handheld Data Acquisition Devices

 Thin Clients

Fusion can manage and monitor devices consist of following types of operating systems:

 Microsoft Windows Desktop

 Microsoft Windows Embedded

 Microsoft Windows Server

 Microsoft Windows Tablet

 VXL GIO6 Linux

 Android

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Login to Fusion Device Manager

1. Open the web browser.

Enter the URL in the format: http ://< server IP address/ Host name>

If using SSL, enter the URL in the format: https://<server HOST NAME only>

2. Select language from dropdown. After selection, respective language will be effective on FUDM

server.

3. In User Name, enter the default user name admin.

4. For both user names, in Password enter the default password admin.

5. Click Log in.

 On Login Screen flag indicate the browser language

 To log in to Fusion subsequently, you need to create a new user through the

Configuration Setup feature of Fusion.

 When User keeps server idle for 30 minutes, user get session out/ sign out

message on server.

 If browser gets closed accidently after user login then user gets release within 1

Min.

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For information about creating a new user, see “Creating a User"” in “Configuring Fusion

Universal Device Manager”.

When you login in to Fusion for the first time, dialog boxes to change password and configure company

information with default group name, as shown below, are displayed.

After successful authentication, the home (Device Manager) page is display.

 On Toolbar flag indicates the browser language.

 Next to flag, selected language name will be viewed.

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Understanding the Interface

The home page displays the devices, device groups, and status of newly created tasks. You can also create

new tasks using Fusion’s commands and functions, and use the icons and menus to navigate Fusion.

Devices Tree

The devices tree displays devices registered in Fusion. It enables you to create groups to place the managed

devices in a logical order.

Devices are displayed at the group level and at the device or terminal node level. You can add, edit or delete

groups and subgroups; and configure their settings in the devices tree.

At the highest level of the devices tree, the company name is display by default. Below the company name is

the name of the specific site of the company.

The default group is display below the site name. When devices are discovered and enrolled for management

in Fusion, they are automatically registered into the default group. You can create other groups, in addition to

the default group, under a site.

You can also add subgroups to a group. The subgroups added are listed under the group in the devices tree.

You can add client devices to a group or to a subgroup. The devices are listed under the respective group or

subgroup.

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In the example, the device tree hierarchy is display as:

1. Company: VXL Instruments Limited

2. Site: VXL

3. Group: Default and VXL Group

4. Subgroup: New subgroup

5. Devices: 192.168.0.126,192.168.1.155, 192.168.7.10 and 192.168.1.185

The company, site and default group name is as per the company information entered when you first log in to

Fusion. The number of subgroups you can add to a group is also limited by the group level you have entered at

the time of initial Fusion log in.

The default group name (Default) and group level (10) displayed in Company Information at the time of the

initial log in can be changed if required.

For more information about the devices tree, see "Working with the Devices Tree."

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Group View

The group view displays the devices in a group along with the MAC address, IP address, host name, and similar

details for each device.

Device List View

If you resize the screen,some columns may not be displayed.

To view device details in columns not shown in the table, click .

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In Fusion Premium and Fusion Professional, from the group view, you can select multiple

devices and apply a setting to all the selected devices.

To choose the columns to view in the group view

1. In the area above the table, click .

2. Select the check boxes for the columns to view.

3. To view details of columns that are not displayed in the table, click in the first column next to the

MAC Address column.

4. To view details of a specific device, in the MAC Address column, click MAC address of the required

device.

The device details are displayed below the table.

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Applying Settings to Multiple Devices

From the group view, you can select multiple devices and apply a setting to all the selected devices.

Context Menu

Right click on any device/ group /Site context menu option shows, which include,

SITE:

 Add Group

 Arrange Nodes:

 IP address

 Mac Address

 Host Name configuration

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Group / Node:

 Group Management ( only for node)

 Group Settings

 Group Association

 Add Subgroup

 Edit Group

 Delete Group

 Service Mode

 Enable

 Disable

 Remote control tools

 Sync Inventory

 Send Message/ ALL

 Lock Computer

 Shutdown

 Restart

 Log OFF

 Wake on LAN

 Multiview

 VNC

 Shadowing

 VNC

 RDP

 Clone & Deploy

 Clone properties (Only for node)

 Deploy Properties (Only for node)

 Clone Image

 Deploy Image

 Projector

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 Projector ON

 Projector OFF

* Some settings are Restricted to node and vice versa.

Working with Remote Control

Remote control enables the administrator to remotely control functions such as, locking, shutting down, and

restarting devices in a group.

From the group view/ Device List view, you can manage the remote control functions described below.

Function

Description

Synchronizing inventory

Sync data for the all devices in a group

Restarting devices

Restart devices in a group

Shutting down devices

Shut down devices in a group

Working with Wake On LAN

Turn on all devices within a network in a group

Sending messages

Send a messages to client devices in a group

Move to

We can move selected client to group in which we want to move.

To administer the functions remotely, right-click in the table in the group view.

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Select and apply the required remote control function.

For information on applying remote control functions , see the following sections in

"Working with Remote Control" in “Working with the Devices Tree”.

 Synchronizing Inventory

 Restarting Devices

 Shutting Down Devices

 Working with Wake On LAN

 Sending Messages to Devices

Viewing Operating System Profile

You can view the operating system profile for the devices in a group.

The information displayed is specific to the operating system. For example, the information displayed for an

Android system is different from the information displayed for a Linux system.

To view the profile details

1. In the devices tree, select the required group.

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2. The Group Information panel for the group consists of default data set for group.

3. The Group Information tab is selected by default.

 To view the Windows, Linux or Android operating system profile, click on respective

Profile tab open

 Default group Information displayed on group information tab

 Group Type, Total devices, policy count, pending task, Total off device etc.

 In OS type (Windows/Linux/Android) tab default module settings displayed.

 Default and applied settings displayed in green and red indicator for all OS.

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Pending Task Activity Details

Tasks awaiting completion are listed in Pending Task Activity Details.

For information on pending tasks , see the "Monitoring Tasks" in “Working with the Task

Manager in Windows” or “Working with the Task Manager in Linux” as applicable.

Toolbar

Icons on the toolbar enable you to navigate to other pages within Fusion, check for notifications and to log out

of Fusion.

Icon

Description

Device Manager

Menu Hide/Open

Discovery

Page is loading ...

Vxl Fusion UDM User guide

Vxl Fusion UDM User guide

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