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Avaya Mobile Communication 3100 User guide

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Nortel Mobile Communication 3100
Web User Interface User Guide
Title page
Nortel Mobile Communication 3100
Release: 3.0
Publication: NN42030-110
Document status: Standard 03.02
Document release date: 25 March 2009
Copyright © 2007–2009 Nortel Networks
All Rights Reserved
Printed in Canada
LEGAL NOTICE
This document contains Nortel confidential and proprietary information. It
is not to be copied, disclosed or distributed in any manner, in whole or in
part, without Nortel’s express written authorization. While the information
in this document is believed to be accurate and reliable, except as
otherwise expressly agreed to in writing NORTEL PROVIDES THIS
DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY
KIND, EITHER EXPRESS OR IMPLIED. The information and/or products
described in this document are subject to change without notice.
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel
Networks.
All other trademarks are the property of their respective owners.
Contents
Web User Interface User Guide 3
Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Your Nortel MC 3100 Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . 5
MCC 3100 Web UI overview . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Enterprise requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Hardware requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Configuring the MC 3100 Web UI . . . . . . . . . . . . . . . . . . . . . 9
Accessing the MC 3100 Web UI . . . . . . . . . . . . . . . . . . . . . . . . 9
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Adding a phone number or device . . . . . . . . . . . . . . . . . . . . . 11
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Logging on to the Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Searching the corporate directory . . . . . . . . . . . . . . . . . . . . . 18
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Adding more devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Activating call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Contents
4 NN42030-110 MC 3100 3.0 Standard 03.02 25 March 2009
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Checking for voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Retrieving voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Mobile Do Not Disturb mode . . . . . . . . . . . . . . . . . . . . . . . . . 25
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Mid Call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Releasing a call from hold . . . . . . . . . . . . . . . . . . . . . . . . 28
Placing a call on hold making another call . . . . . . . . . . . . 28
Canceling a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Swapping two calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Executing a consultative transfer . . . . . . . . . . . . . . . . . . . 28
Executing a blind Transfer . . . . . . . . . . . . . . . . . . . . . . . . 29
Executing a consultative conference . . . . . . . . . . . . . . . . 29
Blind conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Welcome
Web User Interface User Guide 5
Welcome
This section contains the following topics:
• “Your Nortel MC 3100 Web UI” on page 5
• “MCC 3100 Web UI overview” on page 5
Your Nortel MC 3100 Web UI
Operating in your mobile Web browser, you can use the Mobile
Communication Client 3100 Web User Interface (MC 3100 Web UI) to
access enterprise telephony features using the Mobile Communication
3100 solution.
Note: All illustrations in this document are simulated. The MC 3100
Web UI panels may differ across devices.
MCC 3100 Web UI overview
With MC 3100 Web UI, you can perform the following tasks:
• Associate a single number-your office extension-with all of your
outbound phone calls.
• Answer office calls on your mobile device or any defined device.
• Search for people in the corporate directory.
• See whether you have new voice mail messages in your mailbox.
• Statically redirect your incoming calls to an alternate contact number
such as your home phone or another number.
• Communicate using of the following methods:
• dial a number
• select a contact from corporate search result
• Available outbound call modes:
Welcome
6 NN42030-110 MC 3100 3.0 Standard 03.02 25 March 2009
• Call-me-First—In this mode, your calls are set up in two stages.
First, the system calls you at the location of your choice. After you
answer, the system calls the other party
• Available telephony features (support varies by network):
• call hold and retrieve
• call mute
• supervised and unsupervised call transfer
• call swap
• caller ID/caller name display (information varies by network)
• call timer
• conference call
Getting started
Web User Interface User Guide 7
Getting started
This section contains the following topics:
• “Enterprise requirements” on page 7
• “Hardware requirements” on page 7
• “Licensing” on page 8
Enterprise requirements
The Nortel Mobile Communication 3100 Web User Interface (MC 3100
Web UI) requires the following applications at the enterprise site:
• Mobile Communication Gateway 3100
• Nortel Communication Server 1000 (CS 1000) Release 5.5
programmed with an account for each user
Hardware requirements
The MC 3100 Web UI supports the following minimum requirements:
• Mobile devices with:
• a color screen
• a web browser
• a minimum screen size of 160 X 120.
Web page rendering is dynamically optimized for higher resolution
formats.
The Nortel MCC 3100 Web UI was tested using the default browsers on
the following platforms:
• Microsoft Windows Mobile 6.0
• RIM BlackBerry
•Nokia
Getting started
8 NN42030-110 MC 3100 3.0 Standard 03.02 25 March 2009
• Apple iPhone
Languages
English is the only supported language.
Licensing
Provided that there is sufficient capacity on the system, the first time you
log in to the system you receive a license to use the MC 3100 Web UI.
You retain this license regardless of your status on the network (logged in
or out). Only the system administrator has the authority to revoke your
license and make it available for another user.
Configuring the MC 3100 Web UI
Web User Interface User Guide 9
Configuring the MC 3100 Web UI
This section describes how to configure the Mobile Communication 3100
Web User Interface (MC 3100 Web UI) and how to add a phone number
or device.
Note: MCC 3100 Web UI provides enterprise mobility features using
the existing web browser on client devices. You are not required to
install new client software to use Web UI.
The following topics are discussed:
• “Accessing the MC 3100 Web UI” on page 9
• “Adding a phone number or device” on page 11
Accessing the MC 3100 Web UI
You can use any computer (desktop PC or laptop) or your mobile device
to access the MC 3100 Web UI.
Prerequisites
• Obtain the following from your administrator:
— the MC 3100 Web UI URL
— your user ID and password
Procedure
1. On your computer or mobile device, open a web browser.
2. In the URL box, type the MC 3100 Web UI URL provided by your
administrator. For example, http://mc3100.customerxyz.com:8080/
mp
Note: If TLS is used, use port 8443.
Configuring the MC 3100 Web UI
10 NN42030-110 MC 3100 3.0 Standard 03.02 25 March 2009
3. Press Enter. The Login page appears.
4. For future ease of use, bookmark this URL.
5. In the ID box, type the ID provided by your administrator.
6. In the Password box, type the password provided by your
administrator.
7. Select the This is a shared device/browser check box to
automatically log a user off the MC 3100 Web User Interface when a
Web session times out or is closed.
Configuring the MC 3100 Web UI
Web User Interface User Guide 11
8. Click Sign In. The initial setup page appears with the following
message: You have no phone numbers configured yet.
Note: The initial setup page appears only after you log on for the first
time or if you delete all the phone numbers associated with your
MC 3100 Web UI account.
9. Proceed to the next procedure.
Adding a phone number or device
After you access the MC 3100 Web UI for the first time, you receive a
prompt to add a phone number or device.
Prerequisites
• Access the MC 3100 Web UI. See “Accessing the MC 3100 Web
UI” on page 9
Configuring the MC 3100 Web UI
12 NN42030-110 MC 3100 3.0 Standard 03.02 25 March 2009
Procedure
1. Click Settings to add the initial phone number or device. The Settings
page appears.
Configuring the MC 3100 Web UI
Web User Interface User Guide 13
2. Click Add a new device.
3. In the Device Name box, type a unique name for the new phone
number or device.
4. In the Number box, type the phone number associated with the
device name.
Note: The format for the phone number must match the format for
your enterprise infrastructure. If you are unsure of the format for your
enterprise, contact your administrator.
5. Click Save.
Configuring the MC 3100 Web UI
14 NN42030-110 MC 3100 3.0 Standard 03.02 25 March 2009
Basic functions
Web User Interface User Guide 15
Basic functions
This section contains the following topics:
• “Logging on to the Web UI” on page 15
• “Making a call” on page 18
• “Searching the corporate directory” on page 18
• “Adding more devices” on page 21
• “Activating call routing” on page 24
• “Checking for voice mail” on page 24
• “Retrieving voice mail” on page 25
• “Mobile Do Not Disturb mode” on page 25
• “Mid Call features” on page 27
Logging on to the Web UI
Complete this procedure to log onto the Mobile Communication 3100
Web User Interface (MC 3100 Web UI).
Prerequisites
• Obtain the following from your administrator:
— the MC 3100 Web UI URL
— your user ID and password
Procedure
1. On your computer or mobile device, open a web browser.
2. Click the bookmark that you previously created.
OR
In the URL box, type the MC 3100 Web UI URL provided by your
administrator. For example, http://mc3100.customerxyz.com:8080/
mp
Basic functions
16 NN42030-110 MC 3100 3.0 Standard 03.02 25 March 2009
3. Press Enter. The Login page appears.
Figure 1: Login page on an iPhone (with keyboard)
Basic functions
Web User Interface User Guide 17
Figure 2: Login page on an iPhone (with no keyboard)
4. In the ID box, type your SIP ID.
5. In the Password box, type your password.
6. Select the This is a shared device/browser check box to
automatically log a user off the MC 3100 Web UI when a Web
session times out or is closed.
Basic functions
18 NN42030-110 MC 3100 3.0 Standard 03.02 25 March 2009
7. Click Sign In. The home page appears.
Making a call
After you log onto the MC 3100 Web UI, you can make calls.
Procedure
1. On the Home page, in the box located to the right of the telephone
icon, type the number to dial.
2. Click Call. The Home page lists the status of the call.
3. Answer the incoming call on the computer or your mobile device. Far
end ringing continues until your party answers.
Searching the corporate directory
To search the corporate directory, complete this procedure.
Basic functions
Web User Interface User Guide 19
Procedure
1. On the Home page, in the box located to the right of the magnifying
glass icon, type a name (first or last) or search string.
Figure 3: Home page on an iPhone (no keyboard)
Basic functions
20 NN42030-110 MC 3100 3.0 Standard 03.02 25 March 2009
Figure 4: Home page on an iPhone (with keyboard)
/