Avaya Meridian SL-100 User manual

Installing the i2004 Internet Telephone 1

Internet Phone User Guide Nortel Networks

1

Internet Phone User Gu

ide

For Meridian SL-100 Integrated Gateway (IGW) Access

Document Version 1.1 March 2002

Installing the …

Basic Functions of the…

Using Network Services with an …

i2004 Internet Telephone 2

i2050 Software Phone 23

i2004 Internet Telephone 12

i2050 Software Phone 44

i2004 or i2050 Phone 61

The information in this document is subject to change without notice. The statements, configurations, technical

data, and recommendations in this document are believed to be accurate and reliable, but are presented without

express or implied warranty. Users must take full responsibility for their applications of any products specified in

this document. The information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS is a trademark of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT

are registered trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the

property of their respective owners.

Installing the i2004 Internet Telephone 2

Internet Phone User Guide Nortel Networks

Installing the

i2004 Internet Telephone

2

Installing the i2004 Internet Telephone 3

Internet Phone User Guide Nortel Networks

Installing the i2004 In

ternet Telephone

The i2004 Internet Telephone – Emissions Class A Product 4

The i2004 Internet Telephone – Introduction 5

Installing the i2004 Internet Telephone 7

Connecting the i2004 Internet Telephone 7

Initializing the i2004 Internet Telephone 8

Entering a DN Key 11

Installing the i2004 Internet Telephone

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Installing the i2004 Internet Telephone

The i2004 Internet Telephone –

Emissions Class A Product

This device complies with Part 15 of the FCC Rules. Operation is subject to the

following two conditions: (1) this device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that

may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interference when the equipment

is operated in a commercial environment. This equipment generates, uses and

can radiate radio frequency energy and, if not installed and used in accordance

with the instruction manual, may cause harmful interference to radio

communications. Operation of this equipment in a residential area is likely to

cause harmful interference in which case the user will be required to correct the

interference at his own expense.

Use only with a Nortel recommended, approved Limited Power Source; output

rated: 16VAC, 500mA, 50/60Hz.

Installing the i2004 Internet Telephone 5

Internet Phone User Guide Nortel Networks

The i2004 Internet Telephone - Introduction

Internet Protocol (IP) telephony is the next generation of telecommunication

services that integrates voice and data capabilities to enhance everyday

communications and increase productivity. IP telephony takes advantage of new

high-bandwidth central office technologies to provide any service, anywhere, at

anytime – instantly.

Nortel Networks has developed the i2004 Internet Telephone to work on your

corporate local area network (LAN) to deliver voice over IP (VoIP) services. The

i2004 Internet Telephone works in concert with your existing Centrex- or PBX-

based telephone system (see Figure 1).

Figure 1

The i2004 Internet Telephone and the Terminal Proxy Server (TPS) software are

built on H.323 standards established by the International Telecommunications

Union for multimedia communications over packet-based networks such as a

corporate LAN. This means your phone will work in harmony with other IP-based

software and hardware.

The design of the i2004 Internet Telephone includes one-button access to

features like speakerphone and voicemail, and it supports the unique

requirements of various users. Additional features and functionality of the i2004

Internet Telephone include its display screen, softkeys and multiple line

appearances.

Installing the i2004 Internet Telephone 6

Internet Phone User Guide Nortel Networks

The i2004 Internet Telephone includes special keys that provide instant access

to features of the set (see Figure 2). The use of these keys is discussed in more

detail throughout this User Guide.

Figure 2

6 Programmable feature keys

with soft

-

labels

4 Softkeys

Display

Set Lamp

Handsfree key

with LED

Speaker

Goodbye key

Hold key

Headset

key with

LED

Mute key

with LED

Navigation

Cluster

Volume

Control

Quit key

Directory

key

Inbox key

Outbox key

Services key

Installing the i2004 Internet Telephone 7

Internet Phone User Guide Nortel Networks

Installing the i2004 Internet Telephone

Before installing your i2004 Internet Telephone, consult your system

administrator to avoid serious damage to the set.

Your system administrator must create a terminal profile and provide you with an

IP address and other information required to initialize the set. Be sure you have

this information before installation:

• You will need the primary Directory Number or DNKey

• You will need to know whether your system uses full, partial or no DHCP

• If your system does not use full DHCP, you will need the parameter

information listed in Table 1 on page 10.

Connecting the i2004 Internet Telephone

CAUTION – Severe damage will occur if this set is plugged into an ISDN

connection. Consult your system administrator to assure that you are plugging

your set into a 10/100 BaseT Ethernet jack.

To connect the i2004 Internet Telephone, follow these steps:

Step 1: Connect one end of the handset cord to the handset jack on the

telephone base, and connect the other end of the handset cord to the

handset.

Step 2: Connect one end of the line cord to the line cord jack on the

telephone base and the other end of the line cord to an IP voice network,

using a CAT-5 cable with an RJ45 connector.

Step 3: Plug the AC power adapter into the base of the telephone, and

plug the adapter into the nearest 120V AC (60 Hz) outlet.

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Internet Phone User Guide Nortel Networks

Initializing the i2004 Internet Telephone

When you first connect your i2004 Internet Telephone to a power source, all

hardkey indicator lights and softkey icons may flash. This indicates that the

phone has not yet been initialized. You may need to contact your system

administrator to determine the correct information to use during the initialization

procedure.

When the i2004 Internet Telephone is first powered up, you will see the

introduction screen as shown in Figure 3 below. To begin the initialization

process, you must enter a key sequence while the introduction screen appears

after powering your i2004 Internet Telephone. If the key sequence is not entered

within the first two seconds of the initialization process, your set will be initialized

with previously entered parameters.

Enter the initialization key sequence by pressing each of the four softkeys

(located at the bottom of the display screen) once, pressing from left to right.

Figure 3

Nortel Networks

To enter the

key sequence,

press in order:

1

2

3

4

Installing the i2004 Internet Telephone 9

Internet Phone User Guide Nortel Networks

The default entry for each parameter will be displayed on the screen (see Figure

4).

NOTE: Some versions of the i2004 begin with the prompt ‘SET IP’. You will then

be asked to edit or accept all of the parameter information in Table 1 on page 10.

The last parameter prompt will be ‘DHCP?’. In this situation, you should enter 0 –

the set will then display ‘Locating server’ (see Figure 5 and go to the instructions

that follow it).

Figure 4

On most i2004 sets, you are first prompted to set DHCP parameters.

If the i2004 will use DHCP, enter a 1 on the keypad. You will be asked to

indicate the level of DHCP use; enter 0 for full DHCP (parameters will be set

automatically) or 1 for partial DHCP (parameters will be partially entered). Once

parameters are entered, ‘Locating server’ will appear on the display (see Figure 5

and go to the instructions that follow it).

If the i2004 will not use DHCP, enter a 0 on the keypad. You will be prompted

to set all necessary parameters manually.

As you enter parameters manually, use the BKSPACE or CLEAR softkeys to

edit the default entry. BkSpace will delete each character as the key is pressed.

Clear will delete the entire entry.

OK BkSpace Clear Cancel

Manual Cfg

DHCP? (0-No, 1-Yes)

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Internet Phone User Guide Nortel Networks

Enter requested information in the menu fields by pressing the number keys on

the dialpad. Press the * key to enter a period (".") when entering the set's IP

address.

Pressing OK will record the entry and advance the initialization to the next

parameter. Pressing CANCEL will abandon the manual configuration process

and restart the power-up process.

Each parameter must have a corresponding entry. An error "beep" will notify you

if you attempt to advance to the next parameter without a field entry.

The following table defines the required parameters.

Table 1

i2004 Installation Parameters

Parameter Definition

SET IP IP address for the i2004 Internet Telephone

NETMASK Net submask

DEF GW Default gateway IP network address

S1 IP IP address of the communications server

S1 PORT Listening port of the communications server

S1 ACTION Enter 1 for UNIStim

S1 RETRY COUNT Primary retry count (value from 0-255, enter 10)

S2 IP Enter value for “S1 IP”

S2 PORT Enter value for “S1 PORT”

S2 ACTION Enter value for “S1 ACTION”

S2 RETRY COUNT Enter value for “S1 RETRY COUNT”

Your system platform may require additional parameters. See your system

specific User Guide for details.

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Entering a DN Key

When each parameter has been entered, your i2004 Internet Telephone will

attempt to connect to the server (see Figure 5).

Figure 5

If your telephone set cannot locate the server, it will automatically retry every two

minutes. After several attempts, if your telephone set does not locate the server,

contact your system administrator for assistance.

After successfully connecting to the server, you will be prompted to enter the

DNKey (see Figure 6). Enter the 10-digit or 20-digit DN key provided by your

system administrator and then press the OK soft key.

Figure 6

Your system administrator may have assigned a password to your DN. If so, you

will be prompted to enter the password.

OK Clear BkSpc Exit

08/00 03:31pm

Enter DNKey

Entrer le code NA

Locating Server. . . . _

Basic Functions of the i2004 Internet Telephone 12

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Basic Functions of the

i2004 Internet Telephone

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Basic Functions of the i2004 Internet Telephone 13

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Basic Functions of the i2004 Internet Telephone

Display Screen 14

Softkeys 15

Multiple Line Appearances 16

Icons 17

Basic Calls 18

Making a Call 19

Pre-Dialing 20

Answering a Call 21

Basic Functions of the i2004 Internet Telephone 13

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Internet Phone User Guide Nortel Networks

Basic Functions of the i2004 Internet Phone

Display Screen

The i2004 Internet Telephone is a feature-rich capable telephone that has a built-

in display screen for ease of use.

The display screen has three areas to show different types of information (see

Figure 7). The top half of the display screen shows the available telephone lines

associated with your i2004 Internet Telephone. Your primary telephone line will

always be associated with the lower right-hand LINE key and is highlighted with

a special green key.

The middle portion of the display screen is the main information area and

identifies incoming callers by name and number (if programmed with Caller ID)

and provides status messages. When the telephone is idle, this display area

identifies the current date and time and reminds you if your phone is forwarded or

blocked from receiving incoming calls.

The lower portion of the display screen provides "on screen" information about

the available features programmed for each softkey on your i2004 Internet

Telephone. These features are easily accessed by pressing the corresponding

keys.

Figure 7

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Transfer

More Info. Icons

Softkey Labels

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Main Information

Area

Telephone Lines

Primary

Line key

Basic Functions of the i2004 Internet Telephone 15

Internet Phone User Guide Nortel Networks

Softkeys

The softkeys on the i2004 Internet Telephone add greater versatility and provide

easy access to features that are customized for your current call activity. For

example, while on a call, softkeys offer one-button access to Call Conference

and Call Transfer – no more activation codes to remember! When the phone is

idle, softkey features may include Inspect, Forward and Do Not Disturb. Each

available option is identified on the display screen above the appropriate softkey.

If your i2004 Internet Telephone is programmed with more than four features (the

number of softkeys available), additional features can be accessed through

nested menu options. Pressing MORE… will provide one-button access to the

remainder of the feature list (see Figure 8).

Figure 8

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Basic Functions of the i2004 Internet Telephone 16

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Multiple Line Appearances

The i2004 Internet Telephone includes six programmable keys for multiple

telephone lines and line appearances that can be updated by your system

administrator. Each unique line and appearance for that line has a dedicated key

assigned to it using the programmable LINE keys. Line key labels display the

associated phone number.

The i2004 Internet Telephone allows for multiple appearances of the same

telephone line. You can have two line appearances of your primary directory

number to facilitate call handling (see Figure 9). This feature prevents your

callers from reaching busy signals when you are on another call, and it functions

like Call Waiting. Caller ID is available on your additional line so you will know

who is calling before you interrupt your current call. Now you can choose to pick

up the call, conference it into your current call, or ignore it and allow your caller to

be forwarded to your voicemail!

A single telephone line that is established as a Multiple Appearance Directory

Number (MADN) can appear on multiple phones, making call sharing easier to

manage in a busy office. MADN lines will display the same label across all

terminals that share the line.

Figure 9

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–

2 line appearances

of Primary

Directory Number

MADN

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Icons

The i2004 Internet Telephone includes special icons that identify the status of

each telephone line: ringing, on hold, or idle.

Icon 2: This icon indicates another MADN member is originating a call

on the MADN DN but the remote party has not answered. For

instance,

if users A and B are part of the same MADN group and A originates a

call on the MADN DN to party C, the MADN appearance on B’s display

will show this icon. When C answers, the MADN appearance on B’s

display changes to Icon 5 (see below).

Icon

3: This icon indicates an incoming, ringing call. In a MADN group all

members in the MADN group will show this icon.

Icon 4: This icon indicates the telephone line is off-hook either initiating

or answering a call, or has bridged onto a call presented to a MADN

group.

This icon indicates that an active call has been put on Hold. In a MADN

group the icon will only blink if no other MADN members are active on the

call.

Icon 1: This icon

will appear when the telephone line is idle. In a MADN

group, this icon indicates that all members in the MADN group are idle.

Icon 5: This icon indicates another MADN member has established a call

on the MADN line.

Icon 6: This icon indicates that an active call has been put on Hold. In a

MADN group the icon will blink only if no other MADN members are active

on the call.

Basic Functions of the i2004 Internet Telephone 18

Internet Phone User Guide Nortel Networks

Basic Calls

The i2004 Internet Telephone gives you multiple options to make a call. Each of

these options is described in detail. You can make a call either in the off-hook

mode or in the on-hook mode by using your handset, headset, or hands-free

speaker (see Figure 10).

On the following pages you will see more detailed information about how to make

calls by:

Normal Dialing:

1. Using your Handset

2. Using your Headset key or Handsfree key

Pre-Dialing:

1. Pre-dialing with your Handset

2. Pre-dialing with your Headset key or Handsfree key

Figure 10

Handset

Handsfree key with LED

Line keys

Headset key with LED

Basic Functions of the i2004 Internet Telephone 19

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Making a Call

Using your Handset

1. Lift the HANDSET to make a call using the primary line, or press a LINE key and then lift the

HANDSET to select another line.

2. Enter the phone number.

3. Press GOODBYE to end the call (or replace the HANDSET).

The primary line is always selected unless you select another LINE key.

Using your Headset or Handsfree Keys

1. Press the green HANDSFREE or HEADSET key, or press a LINE key and then press the

green HANDSFREE or HEADSET key to select another line.

2. Enter the phone number.

3. Press GOODBYE to end the call.

Dial tone is heard from the speaker if HANDSFREE was selected.

When placing a call in one of the off-hook positions, the display will show the

number you are dialing. If there is a corresponding name in the switch associated

with the number you are dialing, it will appear on the display (see Figure 11).

Figure 11

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Forward

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User presses line key,

handsfree key, or headset key

Inspect

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User dials digits

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Pre-Dialing

Pre-dialing allows you to verify the phone number dialed on the phone’s display

before completing your call.

Pre-dialing with your Handset

1. Enter the phone number (no dial tone will be heard).

2. Lift the HANDSET to make a call using the primary line, or press a LINE key and then lift the

HANDSET to select another line.

3. Replace the HANDSET to end the call (or press GOODBYE).

Pre-dialing with your Headset or Handsfree Keys

1. Enter the phone number (no dial tone will be heard).

2. Press the HANDSFREE or HEADSET key, or press a LINE key and then press the

HANDSFREE or HEADSET key to select another line.

3. Press GOODBYE to end the call.

Pressing a LINE key after entering a phone number on the keypad will

automatically activate the HANDSFREE function on your phone. All the line icons

will appear as idle until you press a LINE, HEADSET or HANDSFREE key or lift

the HANDSET (see Figure 12).

If you make an error while entering the phone number, you do not have to cancel

the call. Just press the BKSPC softkey to delete the entered numbers

individually, correct the entry, and complete your call.

Figure 12

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Inspect

BkSpc

Exit

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