Brother MFC-J5930DW User guide

Basic User's Guide

MFC-J5830DW

MFC-J5930DW

Brother recommends keeping this guide next to your Brother machine for quick reference.

Online User's Guide

This Basic User's Guide contains basic

instructions and information for your Brother

machine.

For more advanced instructions and information,

see the Online User's Guide at

solutions.brother.com/manuals

If you need to call Customer Service

Please complete this information for future reference:

Model Number:

(Circle your model

number)

MFC-J5830DW/MFC-J5930DW

Serial Number:

1

Date of Purchase:

Place of Purchase:

1

The serial number is on the back of the machine. Retain this User’s Guide with your sales

receipt as a permanent record of your purchase, in the event of theft, fire or warranty

service.

Register your product online at

www.brother.com/registration

By registering your product with Brother, you will be recorded as the original

owner of the product. Your registration with Brother:

• may serve as confirmation of the purchase date of your product if you lose

your receipt;

• may support an insurance claim by you in the event of product loss

covered by insurance; and,

• will help us notify you of enhancements to your product and special offers.

Complete and fax the Brother Warranty Registration and Test Sheet, or

register online at

www.brother.com/registration.

Brother Numbers

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made

from within that country.

FAQs (Frequently Asked Questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function

Center needs. Download the latest software and utilities and read FAQs and troubleshooting tips

to learn how to get the most from your Brother product.

support.brother.com

• Check here for Brother driver updates.

• To keep your machine’s performance up-to-date, check here for the latest firmware

upgrade.

For Customer Service

In USA:

www.brother-usa.com/support (Self-Service/Email/Chat)

1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (assistance via fax)

1-877-268-9575 (test your fax sending and fax receiving operations)

In Canada:

www.brother.ca/support (Self-Service Videos, Email, Chat, Facebook and Twitter Help)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)

or visit www.brother-usa.com/service.

Service Center Locations (Canada only)

For the location of a Brother authorized service center, visit www.brother.ca/support.

i

Ordering Accessories and Supplies

For best quality results use only genuine Brother supplies, which are available at most Brother

retailers. If you cannot find the supplies you need and have a Visa, MasterCard, Discover,

American Express credit card, or PayPal account, you can order directly from Brother. Visit us

online for a complete selection of the Brother accessories and supplies that are available for

purchase.

In Canada, only Visa and MasterCard are accepted.

NOTE

In USA:

1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (assistance via fax)

www.brothermall.com

In Canada:

www.brother.ca

Order Information

Description Item

Ink Cartridge Super High Yield

<black / yellow / cyan (blue) / magenta

(red) >

LC3029BK / LC3029Y / LC3029C / LC3029M

(Prints approx. 3000 pages / black)

1

(Prints approx. 1500 pages / yellow / cyan (blue) /

magenta (red))

1

Premium Plus Glossy Photo Paper

(Ledger size / 20 sheets) BP71GLGR

(Letter size / 20 sheets) BP71GLTR

(4" x 6" size / 20 sheets) BP71GP20

Multipurpose Paper - Plain Paper

(Letter size / 500 sheets) BP60MPLTR (USA only)

Plain Inkjet Paper

(Ledger size / 100 sheets) BP60PLGR (USA only)

1

For more information about the replacement supplies, visit www.brother.com/pageyield.

ii

Notice - Disclaimer of Warranties (USA and

Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR

AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR

IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE

SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE

ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE

SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS

OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE

SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT

PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE

ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY

CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR

LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS

INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE

SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY

OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN

CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR

CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY

TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL

DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE

ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT

LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

iii

You Can Use the Following Features

Easy-to-use Multi-Purpose

Tray

The Multi-Purpose Tray (MP Tray) allows

printing on a wide variety of paper with quick

exchange.

Web Connect / Brother Apps

Scan and upload images and files to popular

web services directly from your machine.

Capture and convert information directly from

your machine without your computer.

For more information, see the

Online User's Guide:

solutions.brother.com/manuals

Printing

Scanning

Mobile Connect

Use Brother iPrint&Scan to check the

machine status and access various functions

from mobile devices.

(MFC-J5930DW) If your Android

™

device

supports Near Field Communication (NFC),

you can print and scan just by touching your

device to the NFC symbol on the control

panel.

For more information, see the

Mobile Print/Scan Guide for

Brother iPrint&Scan:

solutions.brother.com/manuals

You can download many

useful apps to use with this

machine at

www.brother.com/apps

iv

User's Guides and Where to Find Them

Which Guide? What's in It? Where Is It?

Product Safety Guide Read this Guide first. Please read the Safety

Instructions before you set up your machine.

See this Guide for trademarks and legal

limitations.

Printed / In the box

Quick Setup Guide Follow the instructions for setting up your

machine, and installing the drivers and

software for the operating system and

connection type you are using.

Printed / In the box

Basic User's Guide Learn the basic PC-Print, Direct Print, Scan,

Copy and Fax operations and basic machine

maintenance. See troubleshooting tips.

Printed / In the box

Online User's Guide This guide includes the additional contents of

the Basic User's Guide.

In addition to information about the PC-Print,

Direct Print, Scan, Copy, Fax, Internet

services, Mobile Functions and Brother

ControlCenter operations, useful information

is included about using the machine on a

network.

Brother Solutions

Center

1

Mobile Print/Scan Guide

for Brother iPrint&Scan

This Guide provides useful information about

printing from your mobile device, and

scanning from your Brother machine to your

mobile device when connected to a Wi-Fi

®

network.

1

Visit solutions.brother.com/manuals.

v

Basic Operations and Where to Find Instructions

The contents of the Basic User's Guide are also included in the Online User's Guide with more

details.

Features Contents Guide

Setup Load paper Basic User's Guide

Connect the machine to your computer Quick Setup Guide

Connect the machine to your mobile

device

Quick Setup Guide

Copy Copy a document Basic User's Guide

Various types of copies (2-sided copies,

and so on)

Online User's Guide

Print

Print from your computer (Windows

®

/

Macintosh)

Basic User's Guide

Print photos from a USB flash drive Basic User's Guide

Print a PDF file from a USB flash drive Basic User's Guide

Print from your mobile device (Brother

iPrint&Scan)

Mobile Print/Scan Guide

Print using mobile functions Online User's Guide

Print data downloaded from a cloud

service

Online User's Guide

Fax Send and receive a fax Basic User's Guide

Transfer a fax to your computer Online User's Guide

Send and receive a fax using your

computer

Basic User's Guide

Send and view a fax using your mobile

device (Brother iPrint&Scan)

Mobile Print/Scan Guide

Scan Scan from the machine Basic User's Guide

Scan from your computer Basic User's Guide

Scan from your mobile device (Brother

iPrint&Scan)

Mobile Print/Scan Guide

Save scanned data to a cloud service Online User's Guide

Additional

information

Error messages Basic User's Guide

Troubleshooting Basic User's Guide

Specifications Online User's Guide

vi

The Online User's Guide Helps You Get the Most

Out of Your Machine

We hope that you find this guide helpful. To learn more about your machine's features, please

take a look at our Online User's Guide. It offers:

Quicker Navigation!

Search box

Navigation index in a separate panel

Comprehensive Format!

Every topic in one guide

Simplified Layout!

Step-by-step instructions

Feature summary at the top of the page

1

2

3

4

1. Search Box

2. Navigation

3. Summary

4. Step-by-Step Instructions

To View Online User's Guides

To view the Online User's Guide and other available guides, visit solutions.brother.com/manuals.

(Windows

®

)

You can also access your machine's guides using Brother Utilities. The Brother Utilities tool is

included in the standard installation and, when installed, you can find it either as a shortcut on

your desktop, or from the Windows

®

Start menu.

vii

Questions or Problems? Take a Look at our FAQs,

Solutions, and Videos Online.

Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at

support.brother.com

• Provides several ways to search

• Displays related questions for more information

• Receives regular updates based on customer feedback

Since the Brother Solutions Center is updated regularly, this screen is subject to change without

notice.

viii

Definitions of Notes

We use the following symbols and conventions throughout this User's Guide:

WARNING

WARNING indicates a potentially hazardous situation which, if not

avoided, could result in death or serious injuries.

CAUTION

CAUTION indicates a potentially hazardous situation which, if not

avoided, may result in minor or moderate injuries.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if

not avoided, may result in damage to property or loss of product

functionality.

NOTE

NOTE specifies the operating environment, conditions for

installation, or special conditions of use.

Tips icons indicate helpful hints and supplementary information.

Electrical Hazard icons alert you to possible electrical shock.

Bold Bold style identifies buttons on the machine's control panel or

computer screen.

Italics Italicized style emphasizes an important point or refers you to a

related topic.

Courier New

Courier New font identifies messages shown on the machine's

LCD.

• Most of the illustrations in this User's Guide show the MFC-J5930DW.

• The screens in this User's Guide are for illustration purposes only and may differ from the

actual screens.

For the Latest Driver Updates

Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to

download drivers. To keep your machine’s performance up-to-date, check there for the latest

firmware upgrades.

Compilation and Publication Notice

Under the supervision of Brother Industries, Ltd., this manual has been compiled and published,

covering the latest product's descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without

notice.

Brother reserves the right to make changes without notice in the specifications and materials

contained herein and shall not be responsible for any damages (including consequential) caused

by reliance on the materials presented, including but not limited to typographical and other errors

relating to the publication.

ix

1

General Information ............................................................................................ 1

Control Panel Overview.............................................................................................1

Touchscreen LCD Overview ......................................................................................3

New Information from Brother..........................................................................6

Access Brother Utilities (Windows

®

) .........................................................................6

Uninstall the Brother Software and Drivers (Windows

®

) .................................7

2

Paper Handling .................................................................................................... 8

Load Paper................................................................................................................8

Loading Paper Overview .................................................................................8

Load Letter or A4 Size Paper in Paper Tray #1 / Paper Tray #2 ..................10

Load Ledger, Legal, or A3 Size Paper in Paper Tray #1 / Paper Tray #2 .....12

Load Paper in the Multi-purpose Tray (MP Tray)...........................................15

Change the Paper Size and Paper Type.................................................................17

Change the Check Paper Size Setting....................................................................17

Recommended Print Media.....................................................................................18

Handle and Use Print Media....................................................................................18

Load Documents .....................................................................................................18

Load Documents in the Automatic Document Feeder (ADF) ........................18

Load Documents on the Scanner Glass .......................................................19

3

Print .................................................................................................................... 21

Print from Your Computer........................................................................................21

Print a Document (Windows

®

).......................................................................21

Print a Document (Macintosh) .......................................................................21

Various Printing..............................................................................................21

Print Photos Directly from a USB Flash Drive .........................................................22

Preview and Print Photos from a USB Flash Drive........................................22

Print Settings Overview .................................................................................22

Print a PDF File Directly from a USB Flash Drive ...................................................23

4

Copy ................................................................................................................... 24

Copy a Document ...................................................................................................24

Other Copy Options.................................................................................................24

5

Scan.................................................................................................................... 25

Before Scanning......................................................................................................25

Scan from Your Computer (Windows

®

)...................................................................25

Scan Using ControlCenter4 Advanced Mode (Windows

®

)............................25

Table of Contents

x

Scan Using the Scan Button on Your Brother Machine...........................................26

Scan Using the Scan Button on the Machine ................................................26

6

Fax ...................................................................................................................... 27

Before Faxing ..........................................................................................................27

Set Your Station ID ........................................................................................27

Telephone Line Interference/VoIP..................................................................27

Receive Modes Overview ..............................................................................28

Choose the Correct Receive Mode................................................................29

Set the F/T Ring Time (Pseudo/Double-ring).................................................30

Set the Number of Rings Before the Machine Answers (Ring Delay) ...........30

Store Numbers ........................................................................................................31

Store Address Book Numbers .......................................................................31

Change or Delete Address Book Names or Numbers ...................................31

Telephone Services and External Devices ..............................................................32

Voice Mail .....................................................................................................32

Caller ID.........................................................................................................32

Distinctive Ring .............................................................................................32

Voice Over Internet Protocol (VoIP)...............................................................32

Connection of an External Telephone Answering Device (TAD)....................32

External and Extension Telephones ..............................................................32

Fax Using Your Machine .........................................................................................33

Send a Fax ....................................................................................................33

Fax Using Your Computer (PC-FAX).......................................................................34

Send Faxes from Your Computer ..................................................................34

Receive Faxes on Your Computer (Windows

®

only) .....................................35

A

Routine Maintenance ........................................................................................ 36

Clean the Scanner...................................................................................................36

Check the Print Quality............................................................................................36

Check the Print Alignment from Your Brother Machine ...........................................38

B

Troubleshooting ................................................................................................ 39

Identify the Problem.................................................................................................39

Error and Maintenance Messages...........................................................................40

Transfer Your Faxes or Fax Journal Report...................................................46

Troubleshooting for Wireless LAN setup .................................................................47

Wireless LAN Report Error Codes.................................................................47

Print or Scan Problems............................................................................................48

Troubleshooting for Other Print Problems .....................................................50

Fax and Telephone Problems..................................................................................52

Troubleshooting for Other Fax Problems.......................................................53

Document and Paper Jams.....................................................................................55

Document Jams.............................................................................................55

xi

Printer Jam or Paper Jam..............................................................................56

C

Appendix ............................................................................................................ 65

Enter Text on Your Brother Machine........................................................................65

Check the Machine Information...............................................................................65

Reset Your Brother Machine ...................................................................................66

Reset Functions Overview.............................................................................66

Supply Specifications ..............................................................................................67

D

Index ................................................................................................................... 68

xii

Control Panel Overview

32

5

6

4

1

1.

NFC (Near Field Communication) symbol

(MFC-J5930DW)

You can use card authentication by touching the IC card to the NFC symbol on the control

panel.

If your Android

™

device supports the NFC feature, you can print from your device or scan

documents to your device in the same way.

2. Touchscreen Liquid Crystal Display (LCD)

Access menus and options by pressing them on the Touchscreen.

Adjust the angle of the control panel by lifting it.

1

General Information

1

General Information

1

3. Menu buttons

(Back)

Press to go back to the previous menu.

(Home)

Press to return to the Home screen.

(Cancel)

Press to cancel an operation.

4. Dial Pad

Press the numbers to dial telephone or fax numbers and to enter the number of copies.

5. LED Power Indicator

The LED lights up depending on the machine’s power status.

When the machine is in Sleep Mode, the LED blinks.

6. Power On/Off

Press to turn on the machine.

Press and hold down to turn off the machine. The Touchscreen will display [Shutting

Down] and will stay on for a few seconds before turning itself off. If you have connected an

external telephone or TAD, it is always available.

If you turn off the machine using

, it will still clean the print head periodically to maintain

print quality. To prolong print head life, provide better ink efficiency, and maintain print quality,

keep your machine connected to a power source at all times.

2

Touchscreen LCD

Overview

There are three Home screens that you can

access by swiping left or right or pressing d or

c.

From the Home screens, you can access

Shortcuts, Wi‑Fi setup, Settings and Ink levels

screens.

Home Screen 1

2

7

1

5

3 4

6

This screen shows the machine’s status when

the machine is idle. This Home screen is also

called the Ready Mode screen. When

displayed, it indicates that your machine is

ready for the next command.

You can change the Ready Mode screen.

For more information, see the Online

User's Guide: Set the Ready Screen.

Home Screen 1 provides access to [Fax],

[Copy] and [Scan] operations.

Home Screen 2

2

7

1

5

3 4

6

Home Screen 2 provides access to additional

features, such as [Web], [Apps] and [USB]

operations.

Home Screen 3

2

7

1

5

3 4

6

Home screen 3 provides access to [LGR

Copy Shortcuts].

1. Date & Time

Displays the date and time set on the

machine.

2. Quiet Mode

This icon appears when the [Quiet

Mode] setting is set to [On].

The Quiet Mode setting can reduce

printing noise. When Quiet Mode is turned

on, the print speed becomes slower.

(MFC-J5830DW in USA only)

While appears, (Quiet Mode)

is not displayed.

3. [Shortcuts]

Create Shortcuts for frequently-used

operations, such as sending a fax,

copying, scanning, Web Connect and

Apps services.

1

General Information

3

• Three Shortcuts tabs are available with

six Shortcuts on each tab.

• Press , displayed at the

bottom of the screen to access the

Home Screens.

4. Wireless Status

Each icon in the following table shows the

wireless network status:

Your machine is not connected to

the wireless access point.

Press this button to configure

wireless settings. For more

information, see the Quick Setup

Guide.

Wireless network is connected.

A three-level indicator in each of

the Home screens displays the

current wireless signal strength.

The wireless access point cannot

be detected.

The wireless setting is disabled.

You can configure wireless settings by

pressing the Wireless Status button.

5. [Settings]

Press to access the [Settings] menu.

6.

[Ink]

Displays the available ink volume. Press

to access the [Ink] menu.

When an ink cartridge is near the end of

its life or having a problem, an error icon is

displayed on the ink color.

7. Modes:

• [Fax]

Press to access Fax mode.

• [Copy]

Press to access Copy mode.

• [Scan]

Press to access Scan mode.

• [Web]

Press to connect the Brother machine

to an Internet service.

For more information, see the Online

User's Guide.

• [Apps]

Press to connect the Brother machine

to the Brother Apps service.

For more information, see the Online

User's Guide.

• [USB]

Press to access the [USB] menu.

• [LGR Copy Shortcuts]

Press to copy to Ledger or A3 size

paper using this preset menu.

8. [Stored Fax(es):]

8

[Stored Fax(es)] displays how many

received faxes are in the machine's

memory.

Press to print the faxes.

4

9. [New Fax(es):]

9

When [Fax Preview] is set to [On],

[New Fax(es)] displays how many new

faxes you have received and stored in the

memory.

Press

to view the faxes on the

Touchscreen.

If you receive a fax containing multiple

paper sizes (for example, a Letter size

page and a Ledger size page), the

machine may create and store a file for

each paper size, so the Touchscreen may

show that more than one fax job has been

received.

10. Warning icon

10

The warning icon appears when there

is an error or maintenance message;

press to view the details, and then

press to return to Ready mode.

IMPORTANT

DO NOT press the LCD with a sharp object

such as a pen or stylus. It may damage the

machine.

• This product adopts the font of

ARPHIC TECHNOLOGY CO.,LTD.

• DO NOT touch the LCD immediately

after plugging in the power cord or

turning on the machine. Doing this may

cause an error.

1

General Information

5

New Information from

Brother

New information from Brother appears in the

information bar when the notification settings

such as [Message from Brother] and

[Firmware Auto Check] are set to [On].

Press to view the details.

Internet connection is needed, and data

rates may apply.

Access Brother Utilities

(Windows

®

)

Brother Utilities is an application launcher

that offers convenient access to all Brother

applications installed on your computer.

1

Do one of the following:

• Windows Vista

®

and Windows

®

7

Click

(Start) > All Programs >

Brother > Brother Utilities.

• Windows

®

8

Tap or click (Brother Utilities)

either on the Start screen or the

desktop.

• Windows

®

8.1

Move your mouse to the lower left

corner of the Start screen and click

(if using a touch-based device,

swipe up from the bottom of the Start

screen to bring up the Apps screen).

When the Apps screen appears, tap

or click (Brother Utilities).

• Windows

®

10

Click > All apps > Brother >

Brother Utilities.

6

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