User’s Guide
For Direct-Attached Storage
ICP Storage Manager
2
Copyright
©2006 ICP, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of
Adaptec, Inc., 691 South Milpitas Blvd., Milpitas, CA 95035.
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3
ICP vortex Customer Support
If you have questions about installing or using your ICP product, check this document and the Readme files on the CD firstyou
will find answers to most of your questions here. If you need further assistance, use the support options listed below.
Technical Support Identification (TSID) Number
Before contacting Technical Support, you need your unique 12-digit TSID number. The TSID number identifies your product
and support status.
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Affix a copy of the TSID label to the CD jacket so that you don’t lose it.
Support Options
For support via Email or phone, contact the ICP Technical Support Specialists at
+49-(0)7132-9620-900.
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[email protected], +49-(0)7132-9620-800.
Mailing Address
ICP vortex Computersysteme GmbH
Konrad-Zuse-Str.9
74172 Neckarsulm
Germany
Phone
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Fax: +49-(0)7132-9620-200
Web Sites
http://www.icp-vortex.com
http://www.vortex.de
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5
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74172 Neckarsulm
Germany
Contents
About This Guide
How This Guide is Organized .......................................................................... 14
What You Need to Know Before You Begin ................................................... 14
Terminology Used in this Guide...................................................................... 14
Getting Started
Introduction to ICP Storage Manager
Getting Started Checklist.................................................................................. 17
About ICP Storage Manager ............................................................................ 17
About the ICP Storage Manager Agent ........................................................... 17
Growing Your Storage Space with ICP Storage Manager............................... 18
A Simple Storage Space............................................................................ 18
An Advanced Storage Space..................................................................... 18
Continuing to Grow Your Storage Space................................................ 19
Adding Enhanced Features .............................................................................. 20
Unlocking the Enhanced Features........................................................... 20
System Requirements........................................................................................ 21
Installing and Starting ICP Storage Manager
Installing ICP Storage Manager........................................................................ 23
Installing on Windows ............................................................................. 23
Completing a Silent Windows Installation (Advanced) ........................ 24
Installing on Linux ................................................................................... 25
Installing on NetWare.............................................................................. 26
Installing on UnixWare or OpenServer .................................................. 26
Contents 7
Starting ICP Storage Manager.......................................................................... 27
Starting ICP Storage Manager on Windows........................................... 27
Starting ICP Storage Manager on Linux ................................................. 28
Starting ICP Storage Manager on NetWare............................................ 28
Starting ICP Storage Manager on UnixWare or OpenServer ................ 28
Starting the ICP Storage Manager Agent Only................................................ 28
Starting the Agent on Windows .............................................................. 28
Starting the Agent on Linux..................................................................... 29
Starting the Agent on NetWare ............................................................... 29
Starting the Agent on UnixWare or OpenServer.................................... 29
Understanding Permission Levels.................................................................... 30
Administrator Level ................................................................................. 30
User Level.................................................................................................. 30
Guest Level................................................................................................ 30
Configuring NetWare User Authentication ........................................... 31
Logging Out of ICP Storage Manager.............................................................. 32
Logging Back In........................................................................................ 32
Running ICP Storage Manager from the CD .................................................. 32
When to Choose Bootable-CD Mode ..................................................... 32
Getting Started in Bootable-CD Mode ................................................... 33
Running ICP Storage Manager from the CD ......................................... 33
Exploring ICP Storage Manager
Navigating the Main Window.......................................................................... 36
Using Enterprise View ...................................................................................... 37
Using Physical Devices View ............................................................................ 38
Using Logical Devices View.............................................................................. 39
Revealing More Disk Drive Information......................................................... 40
Checking System Status .................................................................................... 41
Working in ICP Storage Manager.................................................................... 42
About the Actions Menu ......................................................................... 42
Getting Help ...................................................................................................... 42
Building Your Storage Space
Selecting a Configuration Method ................................................................... 44
Express Configuration: Building the Easy Way............................................... 44
Partitioning and Formatting Your Logical Drives.................................. 46
Including More Systems in Your Storage Space..................................... 46
Custom Configuration (Advanced)................................................................. 47
Including More Systems in Your Storage Space..................................... 51
Contents 8
Building a RAID Volume.................................................................................. 52
RAID Controller Support................................................................................. 53
Managing Your Storage Space.......................................................................... 54
Customizing ICP Storage Manager
Logging In to Remote Systems ......................................................................... 56
Removing a Remote System .................................................................... 57
Creating Display Groups .................................................................................. 58
Setting Preferences and Changing Views......................................................... 59
Sorting Systems in the Enterprise View .................................................. 59
Setting the Standard Unit of Measure..................................................... 60
Changing the Main Window Appearance .............................................. 60
Customizing the ICP Storage Manager Agent................................................. 60
Broadcasting Event Alerts from a System ............................................... 61
Changing a System’s Event Log Setting .................................................. 61
Changing a System’s Audible Alarm Settings ......................................... 62
Changing a System’s Agent Base Port Number ..................................... 62
Using ICP Storage Manager
Managing Logical Drives and Hot Spares
Understanding Logical Drives.......................................................................... 65
Creating Logical Drives..................................................................................... 66
Setting the Size of a Logical Drive ........................................................... 66
Including Different-sized Disk Drives in a Logical Drive ...................... 67
Creating a Logical Drive Using Available Space ..................................... 68
Fine-tuning Logical Drives ............................................................................... 69
Changing the Stripe Size .......................................................................... 69
Changing the Write Cache Setting .......................................................... 70
Changing the Read Cache Setting ........................................................... 70
Changing the Initialize Priority ............................................................... 70
Changing the Initialize Method............................................................... 71
Verifying Logical Drives ................................................................................... 71
Verifying and Fixing a Logical Drive....................................................... 72
Verifying a Logical Drive (Without Fix)................................................. 73
Enabling/Disabling Background Consistency Check............................. 73
Increasing the Capacity of a Logical Drive ...................................................... 74
Extending a Partition on a Logical Drive................................................ 75
Changing the RAID Level of a Logical Drive................................................... 76
Deleting a Logical Drive.................................................................................... 77
Contents 9
Working with Hot Spares ................................................................................. 78
Hot Spare Limitations.............................................................................. 78
Dedicated Spare or Global Spare? ........................................................... 78
Designating a Global Hot Spare .............................................................. 79
Assigning a Dedicated Hot Spare or Pool Hot Spare ............................. 80
What Do the Hot Spare Icons Mean?...................................................... 80
Removing a Hot Spare ............................................................................. 81
Protecting Your Data
Creating a Snapshot .......................................................................................... 83
Snapshot Limitations ............................................................................... 83
Creating a Snapshot with Backup............................................................ 83
Creating a Snapshot Without Backup..................................................... 83
Deleting a Snapshot.................................................................................. 84
Enabling Copyback ........................................................................................... 84
Monitoring Your Storage Space
Monitoring Options.......................................................................................... 86
Checking Activity in Your Storage Space ........................................................ 86
Viewing the Full List of Events ................................................................ 87
Clearing the Event Log............................................................................. 87
What Do the Status Icons Mean? ..................................................................... 87
Using Event Notifications to Monitor Status .................................................. 88
Setting up Event Notifications................................................................. 88
Managing the Event Notification List ..................................................... 91
Monitoring and Managing the Notification Log.................................... 92
Disabling Event Notifications.................................................................. 93
Setting Up Email Notifications................................................................ 94
Managing the Email List .......................................................................... 97
Monitoring and Managing the Email Log .............................................. 98
Changing the Email Notification Manager Settings............................... 99
Disabling Email Notifications................................................................ 100
Broadcasting Event Alerts to Users ................................................................ 100
Managing Enclosure Status ............................................................................ 101
Silencing and Testing the Audible Alarm ...................................................... 102
Testing the Alarm................................................................................... 102
Silencing the Alarm ................................................................................ 102
Disabling a System’s Alarm.................................................................... 103
Contents 10
Managing Tasks
Scheduling a Task............................................................................................ 105
Opening the Task Manager ............................................................................ 106
Monitoring Tasks............................................................................................ 107
Monitoring Upcoming Tasks in the Task List...................................... 107
Checking Past Tasks and Events in the Event Log................................ 107
Modifying a Task............................................................................................. 108
What if a task misses its start time? ....................................................... 108
Deleting a Task................................................................................................ 109
Disabling the Task Manager........................................................................... 109
Re-enabling the Task Manager.............................................................. 110
Working with Display Groups
Adding a System to a Display Group ............................................................. 112
Viewing Display Group Status ....................................................................... 112
Moving a System from One Display Group to Another............................... 113
Renaming a Display Group ............................................................................ 113
Removing a System from a Display Group ................................................... 114
Deleting a Display Group ............................................................................... 114
Managing Controllers, Disk Drives, and Enclosures
Viewing Component Properties..................................................................... 116
Blinking a Component.................................................................................... 116
Managing Disk Drives..................................................................................... 117
Replacing Disk Drives in a Logical Drive.............................................. 117
Setting a Disk Drive to ‘Failed’ .............................................................. 117
Managing Controllers..................................................................................... 118
Registering New Controllers.................................................................. 118
Testing a Controller Alarm.................................................................... 118
Silencing a Controller Alarm ................................................................. 119
Disabling a Controller Alarm ................................................................ 119
Rescanning a Controller ........................................................................ 119
Saving Your Controller Configuration ................................................. 120
Managing Enclosures...................................................................................... 120
Testing an Enclosure Alarm................................................................... 120
Silencing an Enclosure Alarm................................................................ 121
Disabling an Enclosure Alarm ............................................................... 121
Updating Controller BIOS and Firmware ..................................................... 122
Before You Begin.................................................................................... 122
Updating the Controller BIOS and Firmware ...................................... 122
Contents 11
Configuring SNMP Support
Configuring SNMP Support on Windows .................................................... 125
Configuring SNMP Support on Linux .......................................................... 126
Configuring SNMP Support on NetWare ..................................................... 126
Solving Problems
Troubleshooting ICP Storage Manager ......................................................... 128
Identifying a Failed or Failing Component ................................................... 128
Recovering from a Disk Drive Failure ........................................................... 129
Failed Disk Drive Protected by a Hot Spare ......................................... 129
Failed Disk Drive Not Protected by a Hot Spare .................................. 130
Failure in Multiple Logical Drives Simultaneously .............................. 130
Disk Drive Failure in a RAID 0 Logical Drive ...................................... 130
Multiple Failures in the Same Logical Drive......................................... 131
Removing a Failed Disk Drive’s Icon .................................................... 131
Rebuilding Logical Drives............................................................................... 131
Solving Notification Problems ....................................................................... 132
Creating a Support Archive File ..................................................................... 132
Understanding Error and Warning Messages ............................................... 133
Warning Messages.................................................................................. 133
Error Messages........................................................................................ 133
Quick Reference
Quick Answers to Common Questions...
How do I...? ..................................................................................................... 141
Set up my storage space? ........................................................................ 141
Create or add a new logical drive? ......................................................... 141
Open the Configuration wizard? ........................................................... 141
Turn off the alarm?................................................................................. 141
Add a new user to ICP Storage Manager?............................................. 141
Add a remote system?............................................................................. 141
Prevent a user from changing my storage space? ................................. 141
Check disk drive or logical drive status? ............................................... 141
Access a feature with a padlock icon beside it?..................................... 141
Log out of ICP Storage Manager?.......................................................... 141
Schedule a task? ...................................................................................... 142
Find the Task Manager?......................................................................... 142
Find the Notification Manager?............................................................. 142
Find the Email Notification Manager?.................................................. 142
Contents 12
What’s the difference between...? ................................................................... 142
ICP Storage Manager and the Agent?.................................................... 142
Event notifications, email notifications, and event alerts?................... 143
Buttons and Icons At-a-Glance
Enterprise View Icons ..................................................................................... 145
Icons in the Physical Devices View ................................................................ 145
Enclosure Status Icons ........................................................................... 145
Icons in the Logical Devices View .................................................................. 146
Buttons on the Main Window Tool Bar ........................................................ 146
Buttons in the Physical/Logical Devices Views ............................................. 147
Selecting the Best RAID Level
Comparing RAID Levels................................................................................. 149
Understanding Drive Segments ..................................................................... 149
Non-redundant Logical Drives (RAID 0)...................................................... 150
RAID 1 Logical Drives .................................................................................... 151
RAID 1 Enhanced Logical Drives................................................................... 151
RAID 10 Logical Drives .................................................................................. 152
RAID 5 Logical Drives .................................................................................... 153
RAID 5EE Logical Drives................................................................................ 154
RAID 50 Logical Drives .................................................................................. 155
RAID 6 Logical Drives .................................................................................... 156
RAID 60 Logical Drives .................................................................................. 156
Glossary
Index
About This Guide
ICP
®
Storage Manager
TM
is a software application that helps you build a storage space using
ICP RAID controllers and disk drives, and manage your stored data, whether you have a single
RAID controller installed in a server or a complex Storage Area Network (SAN) with multiple
RAID controllers and servers.
This
User’s Guide
describes how to
install and use ICP Storage Manager to
build and manage
internal storage—RAID controllers with disk drives (or enclosures with disk drives) directly
connected to them, similar to the basic configurations shown in these figures:
System running
ICP Storage Manager
Server with RAID
Controller and Disk Drives
Server with
RAID Controller
Storage Enclosures with
Disk Drives Installed
Connected
over Network
Drive
Drive
Drive
Server with RAID
Controller and Disk Drives
System running
ICP Storage Manager
Drive
Drive
Drive
About This Guide 14
How This Guide is Organized
This Guide is divided into three sections:
Part I: Getting Started—Follow the five steps in this section to install
ICP
Storage Manager
and build and customize your storage space. (For a definition of ‘storage space’ and other
terms used in this Guide, see page 14.)
Part II: Using ICP Storage Manager—Once your storage space is built, refer to this section
for help growing, managing, monitoring and troubleshooting your storage space and its
components.
Part III: Quick Reference—Refer to this section for quick answers to common questions
about
ICP
Storage Manager. A comparison of RAID levels is also included.
What You Need to Know Before You Begin
This
Guide
is written for advanced computer users who want to create a storage space for their
data. Advanced knowledge of storage networks is not required, but you should be familiar with
computer hardware, data storage, and Redundant Array of Independent Disks (RAID) technology.
If you are using ICP Storage Manager as part of a complex storage system, such as a SAN, you
should be familiar with network administration terminology and tasks, have knowledge of
Local Area Network (LAN), Direct-Attached Storage (DAS), and SAN technology, and be
familiar with the input/output (I/O) technology—such as Fibre Channel (FC), iSCSI, or Serial
Attached SCSI (SAS)—that you are using on your network.
Note:
Because this Guide covers multiple ICP RAID products, some of the features and
functions described may not be available for your controller or enclosure.
Terminology Used in this Guide
Because this
Guide
provides information that can be used to manage multiple ICP RAID
products in a variety of configurations from DAS to SAN, the generic term “storage space” is
used to refer to the controller(s) and disk drives being managed with ICP Storage Manager.
For efficiency, the term “components” or “component” is used when referring generically to
the physical and virtual parts of your storage space, such as systems, disk drives, controllers,
and logical drives.
Many of the terms and concepts referred to in this Guide are known to computer users by
multiple names. In this Guide, this terminology is used:
Controller (also known as adapter, HBA, board, or card)
Disk drive (also known as hard disk, hard drive, or hard disk drive)
Logical drive (also known as logical device)
System (also known as a server, workstation, or computer)
Enclosure (also known as a JBOD, storage enclosure, or disk enclosure)
Note:
For more terminology information, see Selecting the Best RAID Level on page 148 and
the Glossary on page 157.
Part I: Getting Started
Step 1: Introduction to ICP Storage
Manager (page 16)
Step 2: Installing and Starting ICP Storage
Manager
(page 22)
Step 3: Exploring ICP Storage Manager
(page 35)
Step 4: Building Your Storage Space (page 43)
Step 5: Customizing ICP Storage Manager
(page 55)
2
3
4
5
1
Getting
Started
STEP
1
Introduction to ICP Storage
Manager
In this chapter...
Getting Started Checklist .......................................................................................................17
About ICP Storage Manager.................................................................................................. 17
About the ICP Storage Manager Agent................................................................................. 17
Growing Your Storage Space with ICP Storage Manager..................................................... 18
Adding Enhanced Features .................................................................................................... 20
System Requirements .............................................................................................................21
This chapter describes ICP Storage Manager and the ICP Storage Manager Agent, explains the
concept of a “storage space” and provides a checklist of getting-started tasks.
Getting Started Step 1: Introduction to ICP Storage Manager 17
Getting Started Checklist
Part I of this Guide includes five special Getting Started chapters to help you install, start, and
begin to use ICP Storage Manager.
D Step 1: Familiarize yourself with ICP Storage Manager and the ICP Storage Manager Agent
(see the remainder of this chapter).
D Step 2: Install ICP Storage Manager on every system that will be part of your storage space,
then start ICP Storage Manager—or the ICP Storage Manager Agent only—on those
systems (see page 23).
D Step 3: Explore the features of ICP Storage Manager (see page 35).
D Step 4: Build your storage space (see page 43).
D Step 5: Optional—Customize ICP Storage Manager and the ICP Storage Manager Agent
(see page 55).
About ICP Storage Manager
ICP Storage Manager is a software application that helps you build a storage space for your
online data, using ICP RAID controllers, disk drives, and enclosures. With ICP Storage
Manager, you can group disk drives into logical drives and build in redundancy to protect your
data and improve system performance. You can also use ICP Storage Manager to monitor and
manage all the controllers, enclosures, and disk drives in your storage space from a single
location.
About the ICP Storage Manager Agent
When ICP Storage Manager is installed on a system, the ICP Storage Manager Agent is also
installed automatically. The Agent is like a service that keeps your storage space running. Its
designed to run in the background, without user intervention, and its job is to monitor and
manage system health, event notifications, tasks schedules, and other on-going processes on
that system. It sends notices when tasks are completed successfully, and sounds an alarm when
errors or failures occur on that system.
The Agent uses less memory than the full application. If your storage space includes systems
that won’t be connected to monitors (and therefore won’t require the user interface described
in this Guide), you can choose to run the Agent only on those systems instead of the full
application (see page 17). You may want to do this if system resources are limited, or if you
want more system resources available for other tasks.
Note:
Linux or Unix users only—If your storage space includes systems without X-Windows
installed or running, you can run the Agent only, even though you can’t run the full ICP Storage
Manager application.
You can manage and monitor systems running the Agent only by logging into them as remote
systems (see page 56).
You can also customize the Agent settings to suit your storage space requirements (see page 60).
Getting Started Step 1: Introduction to ICP Storage Manager 18
Growing Your Storage Space with ICP Storage Manager
As your requirements change, ICP Storage Manager grows with your storage space as you add
more controllers, more disk drives, more logical drives, and more data protection.
A Simple Storage Space
This example shows a simple storage space that might be appropriate in a home office or for a
small business. This storage space includes one RAID controller and three disk drives installed
in a server. For data protection, the disk drives have been used to build a RAID 5 logical drive.
An Advanced Storage Space
This example shows how you can grow your storage space to meet the expanding requirements
of your business. On the first server, segments of space from each disk drive have been used to
build two RAID 5 logical drives. A second server connected to two 12-disk-drive enclosures
has been added. The additional storage space has been used to create two RAID 50 logical
drives. The Administrator of this storage space can create and modify logical drives and
monitor both controllers, disk drives, and enclosures from a single system, called the local
system (see page 56).
RAID 5
Server with RAID
Controller and Disk Drives
System running
ICP Storage Manager
Drive
Drive
Drive
Internal Data and
Customer Data
Local System
RAID 5
System running
ICP Storage Manager
Drive
Drive
Drive
RAID 5
Accounting and
Payroll Data
Personnel
Data
Server with RAID
Controller and Disk Drives
Server with RAID Controller,
running ICP Storage
Manager Agent
RAID
50
RAID
50
Storage Enclosures with
Disk Drives Installed
Customer Data
Connected over Network
Local System
Getting Started Step 1: Introduction to ICP Storage Manager 19
Continuing to Grow Your Storage Space
As your needs change, ICP Storage Manager will help you grow your storage space to include
multiple controllers, storage enclosures, and disk drives in multiple locations.
In this example, multiple systems, servers, disk drives, and enclosures have been added to the
storage space. The Administrator can create and modify logical drives and monitor all the
controllers, enclosures, and disk drives in the storage space from the local system (see page 56).
RAID
50
Drives
RAID 60
Drives
Drives
RAID 5
Drive
Drive
RAID 5
Drive
Server running ICP Storage
Manager Agent
System running
ICP Storage Manager
Server running ICP Storage
Manager Agent
Connected over Network
RAID
5EE
RAID
5EE
RAI
5E
System running ICP
Storage Manager Agent
Storage Enclosures with
Disk Drives Installed
Storage Enclosures with
Disk Drives Installed
Local System
Getting Started Step 1: Introduction to ICP Storage Manager 20
Adding Enhanced Features
As you grow your storage space, you can enhance data protection and improve performance by
upgrading your ICP controller with extra features, then manage these enhanced features with
ICP Storage Manager.
For the most up-to-date information about available upgrade features, refer to the ICP Web site
at www.icp-vortex.com.
Locked features—features which are unavailable without a
key— have a padlock icon beside them, as shown in the
example at right. If you select a locked feature, you are
reminded that a key is required to unlock it.
To purchase a feature key, contact your ICP Reseller or refer
to the ICP Web site at www.icp-vortex.com.
To unlock enhanced features with a feature key, see page 20.
Unlocking the Enhanced Features
To unlock enhanced features with a feature key:
1 In the Enterprise View, right-click the controller you want, then click Add feature key.
The Add Feature Key window opens.
2 Enter the feature key, then click OK.
3 Click OK to confirm.
The enhanced features are unlocked and are now ready for use.
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