Heartland HCTMR20A User Instructions

Brand: Heartland

Model: HCTMR20A

Category: Fridge-freezers

Type: User Instructions

AGA Marvel

1260 E. VanDeinse St.

Greenville MI 48838

Toll free phone: 800-223-3900

Fax: 616-754-9690

www.agamarvel.com

THANK YOU for purchasing this high-quality product. If you should experience a problem not covered

in TROUBLESHOOTING, please visit our website at www.agamarvel.com for additional information. If

you still need assistance, call us at 1-800-223-3900.

You will need your model and serial number, located on the inside wall of the refrigerator compart-

ment.

Classic Model HCTMR20A Refrigerator User Instructions

NOTE

CAUTION

Important Safety Instructions

Warnings and safety instructions appearing in this guide

are not meant to cover all possible conditions and situa-

tions that may occur. Common sense, caution, and care

must be exercised when installing, maintaining, or operat-

ing this appliance.

Recognize Safety Symbols,

Words, and Labels.

WARNING

WARNING-You can be killed or seriously injured if

you do not follow these instructions.

WARNING

State of California Proposition 65 Warning:

This product contains one or more chemicals known

to the State of California to cause cancer.

WARNING

State of California Proposition 65 Warning:

This product contains one or more chemicals known

to the State of California to cause birth defects or

other reproductive harm..

CAUTION-Hazards or unsafe practices which could re-

sult in personal injury or property / product damage.

NOTE-Important information to help assure a problem

free installation and operation.

Table of Contents

Table of contents ................................................................2

Safety .................................................................................2

Unpacking your appliance ..................................................3

Electrical information ..........................................................4

Product dimensions ............................................................5

Installation ..........................................................................6

Removing the doors ...........................................................8

Controls .............................................................................9

Normal operating sounds .................................................10

Care and cleaning ............................................................11

Troubleshooting .................................................................13

Warranty ...........................................................................14

FINDING INFORMATION AND SAFETY

CFC/HCFC DISPOSAL

Your old refrigerator may have a cooling system that used

CFCs or HCFCs (chlorouorocarbons or hydrochlorouo-

rocarbons). CFCs and HCFCs are believed to harm strato-

spheric ozone if released to the atmosphere. Other refriger-

ants may also cause harm to the environment if released to

the atmosphere.

If you are throwing away your old refrigerator, make sure

the refrigerant is removed for proper disposal by a qualied

technician. If you intentionally release refrigerant, you may

be subject to nes and imprisonment under provisions of

environmental legislation.

• Do not store or use gasoline or other ammable liquids

near this or any other appliance. Read product labels

for warnings regarding ammability and other hazards.

• Do not operate the refrigerator in the presence of ex-

plosive fumes.

WARNING

Dispose of the plastic bags which can be a suffoca-

tion hazard.

WARNING

Help Prevent Tragedies

Child entrapment and suffocation are not problems

of the past. Junked or abandoned refrigerators are

still dangerous - even if they sit out for "just a few

hours".

If you are getting rid of your old refrigerator, please

follow the instructions below to help prevent acci-

dents.

Before you throw away your old refrigerator or

freezer:

• Take off the doors or remove the drawers.

• Leave the shelves in place so children may not

easily climb inside.

NOTE

CAUTION

WARNING

EXCESSIVE WEIGHT HAZARD

Use two or more people to move product.

Failure to do so can result in personal injury.

Remove Interior Packaging

Your appliance has been packed for shipment with all parts

that could be damaged by movement securely fastened.

Remove internal packing materials and any tape holding in-

ternal components in place. The owners manual is shipped

inside the product in a plastic bag along with the warranty

registration card, and other accessory items.

Important

Keep your carton and packaging until your appliance has

been thoroughly inspected and found to be in good condi-

tion. If there is damage, the packaging will be needed as

proof of damage in transit. Afterwards please dispose of all

items responsibly.

Note to Customer

This merchandise was carefully packed and thoroughly

inspected before leaving our plant. Responsibility for its

safe delivery was assumed by the retailer upon acceptance

of the shipment. Claims for loss or damage sustained in

transit must be made to the retailer.

DO NOT RETURN DAMAGED MERCHANDISE TO THE

MANUFACTURER - FILE THE CLAIM WITH THE

RETAILER.

If the appliance was shipped, handled, or stored in other

than an upright position for any period of time, allow the ap-

pliance to sit upright for a period of at least 24 hours before

plugging in. This will assure oil returns to the compressor.

Plugging the appliance in immediately may cause damage

to internal parts.

Warranty Registration

It is important you send in your warranty registration card

immediately after taking delivery of your appliance or you

can register online at www.agamarvel.com.

The following information will

be required when registering

your appliance.

Model Number

Serial Number

Date of Purchase

Dealer’s name and address

The service number and serial number can be found on the

serial plate which is located inside the right side refrigerator

cabinet on the right side of the cabinet liner. (See gure 1).

Figure 1

Online registration

available at

www.agamarvel.com

UNPACKING YOUR APPLIANCE

Electrical information

• The refrigerator must be plugged into its own dedicat-

ed 115 Volt, 60 Hz, AC-only non-GFCI electric outlet.

The power cord of the appliance is equipped with a

three-prong grounding plug for your protection against

electrical shock hazards. It must be plugged directly

into a properly grounded three-prong receptacle. The

receptacle must be installed in accordance with local

codes and ordinances. Consult a qualied electrician.

Do not use an extension cord or adapter plug.

• If the power cord is damaged, it should be replaced

by the manufacturer, service technician, or a qualied

person.

• Never unplug the refrigerator by pulling on the power

cord. Always grip the plug rmly and pull straight out

from the receptacle to prevent damaging the power

cord.

• To avoid electrical shock, unplug the refrigerator before

cleaning and before replacing a light bulb or LED light.

• Performance may be affected if the voltage varies by

10% or more. Operating the refrigerator with insufcient

power can damage the compressor. Such damage is

not covered under your warranty.

• Do not plug the unit into an outlet controlled by a wall

switch or pull cord to prevent the refrigerator from being

turned off accidentally.

Figure 2

Figure 3

Do not remove

ground prong

WARNING

You must follow these guidelines to ensure

that your refrigerator’s safety mechanisms are

operating correctly.

Figure 4

Grounding type

wall receptacle

CAUTION

To turn off power to your refrigerator, unplug the power cord

from the wall outlet.

NOTE

Turning the Freezer and Fresh Food controls to “OFF” will

disable your refrigerator’s cooling system, but does not

disconnect the power to the light bulb and other electrical

components. To turn off power to your refrigerator you must

unplug the power cord from the electrical outlet.

To avoid personal injury or property damage, handle tem-

pered glass shelves carefully. Shelves may break suddenly

if nicked, scratched, or exposed to sudden temperature

change.

ELECTRICAL INFORMATION

PRODUCT DIMENSIONS

Dimensions

58-1/2”

(148.6 cm)

28-1/2”

(72.4 cm)

69”

(175.3 cm)

67-7/8”

(172.4 cm)

Cabinet Width

29-3/4”

31-3/4”

(75.6 cm)

(80.6 cm)

Hinge

with refrigerator

door open

Rough In

Measurement

30”

(77 cm)

28-1/2”

(72 cm)

68-3/4” (174.6 cm)

with-out cowl

74-1/4” (188.6 cm)

with 5-1/2” cowl

OPTIONAL COWL

5-1/2” (138 mm)

27-1/2”

(70 cm)

Refrigerator

• Optional 5-1/2” (14 cm) high cowl -

part

39029-color

• Cut-out height of opening will

dependant on installation of cowl

option. See adjacent Figure.

Dimensions

lectrical

3/8” (1 cm)

air gap

4” (10 cm) gap

required for proper

door swing

25” (63.5 cm)

counter depth

24” (61 cm)

cabinet depth

Top View

Left hand shown

Door width

30-1/8”

(76.5 cm)

CAUTION

NOTE

INSTALLATION

This Use & Care Guide provides general operating instruc-

tions for your model. Use the refrigerator only as instructed

in this Use & Care Guide. Before starting the refrigerator,

follow these important rst steps.

Location

• Choose a place that is near a grounded electrical out-

let. Do Not use an extension cord or an adapter plug.

• If possible, place the refrigerator out of direct sunlight

and away from the range, dishwasher or other heat

sources.

• The refrigerator must be installed on a oor that is level

and strong enough to support a fully loaded refrigerator.

Do Not install the refrigerator where the temperature will

drop below 55°F (13°C) or rise above 110°F (43°C). The

compressor will not be able to maintain proper tempera-

tures inside the refrigerator. Do Not block the toe grille on

the lower front of your refrigerator. Sufcient air circulation

is essential for the proper operation of your refrigerator.

Installation

Installation clearances

• Allow the following clearances for ease of installation,

proper air circulation, and plumbing and electrical con-

nections:

Sides & Top ⅜ inch

Back 1 inch

If your refrigerator is placed with the door hinge side

against a wall, you may have to allow additional space so

the door can be opened wider.

Guidelines for nal positioning of your refrig-

erator:

• All four corners of the cabinet must rest rmly on the

oor.

• The cabinet should be level at the front and rear.

• The sides should tilt ¼-inch (6 mm) from front-to-back

(to ensure that doors close and seal properly).

• Doors should align with each other and be level.

To install the toe grille:

1. Attach toe grille support bracket to cabinet using 3 bolts

supplied.

2. Install left toe grille cover onto slot on left side of toe

grille.

3. Attach toe grille to cabinet.

INSTALLATION

NOTE

Raise the front of the refrigerator enough so the doors

close freely when opened halfway. The refrigerator should

slope ¼ inch to ½ inch from front-to-back. Then level the

refrigerator from side-to-side.

WARNING

The anti-tip device must be installed

according to the instructions in your

Use & Care Manual. Failure to do so

will result in injury.

To level the cabinet using the front rollers:

1 Remove the toe grille.

2 Use a at-blade screwdriver or ⅜ inch socket

wrench to raise or lower the front rollers (Figure 2).

RAISE

Figure 2

Figure 3

LOWER

3 Lower the anti-tip bracket leveler clockwise until it

contacts the oor. See Figure 3.

Installation checklist:

Doors

Handles are secure and tight.

Door seals completely to cabinet on all sides.

Freezer door is level across the top.

Leveling

Refrigerator is level, side to side and tilted 1/4"

(6 mm) front-to-back.

Toe grille is properly attached to the refrigerator.

Cabinet is setting solid on all corners.

Electrical Power

House power turned on.

Refrigerator plugged in.

Final Checks

Shipping material removed.

Fresh food and freezer temperatures set.

Crisper humidity controls set.

Registration card sent in.

DOOR AND HINGE REMOVAL INSTRUCTIONS

NOTE

Before you begin, turn the refrigerator temperature control

to “OFF” and remove the electrical power cord from the wall

outlet. Remove any food from door shelves.

Door removal instructions:

1. Remove toe grille.

2. Remove top hinge cover. Trace around the hinge with a

soft lead pencil. This makes reinstallation easier. Remove

top hinge and lift door off center hinge pin. Set door aside.

3. Unscrew center hinge

pin using adjustable

wrench and save for re-

assembly. Ensure plastic

washer stays on hinge pin.

Top

hinge

cover

Top

hinge

4. Lift refrigerator door off of bottom hinge and set aside.

5. Remove center hinge and shim by removing inside

screw and loosening two outside screws enough to allow

hinge and shim to slide out.

Door

stop

screw

Door

stop

Washer

Hinge

Shim

Center

hinge

Screws

Tools Necessary:

Phillips™ Head

3/8" xed

wrench

Socket

wrench set

Adjustable

wrench

Top hinge

cover front

screw

Top hinge

cover rear

screw

Top

hinge

screw

Bottom

hinge

screw

Anti-tip bracket

Toe grille

support

Toe grille

cover

6. Remove the 3 screws from the anti-tip bracket with the

3/8" socket wrench and remove the anti-tip bracket from

the cabinet.

7. Remove the 3 screws from the toe grille support with the

3/8" socket wrench and remove the toe grille support from

the cabinet.

Reassembly is the reverse of the above procedure.

CONTROLS

Cool Down Period

To ensure safe food storage, allow the refrigerator to oper-

ate with the doors closed for at least 8 hours before loading

it with food.

NOTE

When rst turning refrigerator on, adjust the refrigerator

control to (*). This is the recommended initial setting. After

24 hours, adjust the controls as needed.

If your unit is in a garage or area where the temperature is

below 55°, adjust the freezer control to the coldest setting.

Temperature Adjustment

• Adjust temperature gradually: adjust the knob in small

increments, allowing the temperature to stabilize.

Adjusting the refrigerator/freezer control will change tem-

peratures in both compartments. The auxiliary freezer con-

trol can be left at the factory pre-set recommended (*) or

adjusted as desired; it has no effect on electrical power to

the refrigerator.

To maintain temperatures, a fan circulates air in the refrig-

erator and freezer compartments. For good circulation, do

not block cold air vents with food items.

NOTE

Adjusting the refrigerator/freezer temperature control to

“off” turns off the compressor and prevents the refrigerator

from cooling, but does not disconnect the power to the light

bulb and other electrical components. To turn off power to

your refrigerator, you must unplug the power cord from the

wall outlet.

Refrigerator / Freezer Control

(Located on left side wall in refrigerator compartment)

temperature

coldest

cold

off

* recommended

Auxiliary Freezer Control

(Located on back wall in freezer compartment)

temperature

coldest

cold

off

* recommended

garage

NORMAL OPERATING SOUNDS AND SIGHTS

Understanding the sounds you may hear

Your new, high-efciency refrigerator may introduce unfa-

miliar sounds. These sounds normally indicate your re-

frigerator is operating correctly. Some surfaces on oors,

walls, and kitchen cabinets may make these sounds more

noticeable.

NOTE

Rigid foam insulation is very energy efcient, but is not a

sound insulator.

NOTE

If the Fresh Food door is left open form more than 5 min-

utes, an alarm will sound. The alarm will sound for 2 min-

utes and then stop. If the “Door Ajar” condition remains, the

alarm will repeat every 30 minutes for two intervals.

After 15 minutes of a “Door Ajar” Condition, the unit will turn

the Fresh Food light off until the door is closed. The door

switch in the Fresh Food can be pressed and released to

reset the alarm and light.

NOTE

During the automatic defrost cycle, you may notice a red

glow in the vents on the back wall of your freezer compart-

ment. This is normal during the defrost cycle.

Following is a list of major components in your refrigerator

and the sounds they can cause:

A Evaporator Refrigerant through the evaporator may cre-

ate a boiling or gurgling sound.

B Evaporator fan You may hear air being forced through

the refrigerator by the evaporator fan.

C Defrost heater During defrost cycles, water dripping onto

the defrost heater may cause a hissing or sizzling sound.

After defrosting, a popping sound may occur.

D Condenser May create minimal sounds from forced air.

E Electronic defrost control These parts can produce a

snapping or clicking sound when turning the cooling system

on and off.

F Condenser fan You may hear air being forced through the

condenser.

G Compressor Modern, high-efciency compressors run

much faster than in the past. The compressor may have a

high pitched hum or pulsating sound.

H Drain pan (not removable) You may hear water dripping

into the drain pan during the defrost cycle.

CARE AND CLEANING

Protecting your investment

Keeping your refrigerator clean maintains appearance and

prevents odor build-up. Wipe up any spills immediately and

clean the freezer and fresh food compartments at least

twice a year. When cleaning, take the following

precautions:

• Never use CHLORIDE or cleaners with bleach to clean

stainless steel.

• Do not wash any removable parts in a dishwasher.

• Always unplug the electrical power cord from the wall

outlet before cleaning.

• Remove adhesive labels by hand. Do not use razor

blades or other sharp instruments which can scratch

the appliance surface.

• Do not remove the serial plate.

Do not use abrasive cleaners such as window sprays,

scouring cleansers, brushes, ammable uids, cleaning

waxes, concentrated detergents, bleaches or cleansers

containing petroleum products on plastic parts, interior

doors, gaskets or cabinet liners. Do not use paper towels,

metallic scouring pads, or other abrasive cleaning materials

or strong alkaline solutions.

NOTE

If you set your temperature controls to turn off cooling, pow-

er to lights and other electrical components will continue

until you unplug the power cord from the wall outlet.

CAUTION

• Pull the refrigerator straight out to move it. Shifting it

from side to side may damage ooring. Be careful not

to move the refrigerator beyond the plumbing connec-

tions.

• Damp objects stick to cold metal surfaces. Do not touch

refrigerated surfaces with wet or damp hands.

NOTE

If you store or move your refrigerator in freezing tempera-

tures, be sure to completely drain the water supply system.

Failure to do so could result in water leaks when the refrig-

erator is put back into service. Contact a service represen-

tative to perform this operation.

CARE AND CLEANING

Care and Cleaning Tips

Part What To Use Tips and Precautions

Interior and door liners • Soap and water

• Baking soda and water

Use 2 tablespoons of baking soda in 1 quart of water. Be

sure to wring excess water out of sponge or cloth before

cleaning around controls, light bulb or any electrical part.

Door gaskets • Soap and water Wipe gaskets with a clean soft cloth

Drawers and bins • Soap and water Use a soft cloth to clean drawer runners and tracks

Toe grille • Soap and water

• Mild liquid sprays

• Vacuum attachment

Vacuum dust from front of toe grille. Remove toe grille

(see Installation Instructions). Vacuum backside, wipe with

sudsy cloth or sponge. Rinse and dry.

Glass shelves • Soap and water

• Glass cleaner

• Mild liquid sprays

Allow glass to warm to room temperature before immers-

ing in warm water.

Exterior and handles • Soap and water

• Non abrasive glass cleaner

Do not use commercial household cleaners containing

ammonia, bleach or alcohol to clean handles. Use a soft

cloth to clean smooth handles. DO NOT use a dry cloth to

clean smooth doors.

Exterior and handles

(Stainless steel models)

• Soap and water

• Stainless steel cleaners

Never use CHLORIDE or cleaners with bleach to clean

stainless steel.

Clean stainless steel front and handles with nonabrasive

soapy water and a dishcloth. Rinse with clean water and

a soft cloth. Use a non-abrasive stainless steel cleaner.

These cleaners can be purchased at most home improve-

ment or major department stores. Always follow manufac-

turer’s

instructions. Do not use household cleaners containing

ammonia or bleach.

NOTE: Always clean, wipe and dry with the grain to pre-

vent scratching. Wash the rest of the cabinet with warm

water and mild liquid detergent. Rinse

well, and wipe dry with a clean soft cloth.

Replacing light bulbs • Unplug refrigerator

• Wear gloves

• Remove light cover

• Replace old bulb

• Replace light cover

• Plug in refrigerator

CAUTION: Wear gloves when replacing light bulbs to

avoid getting cut. Use same wattage when replacing bulb

TROUBLESHOOTING

Common Occurences Before calling for service, review this list. It may save you time and expense.

This list includes common occurrences that are not the result of defective work-

manship or materials in this appliance.

Refrigerator does not run. • Ensure plug is tightly pushed into electrical outlet.

• Check/replace fuse with a 15 amp time-delay fuse. Reset circuit breaker.

• The refrigerator/freezer control is turned to “OFF”.

• Refrigerator may be in defrost cycle. Wait 20 minutes and check again.

Freezer temperature is colder than

preferred. Refrigerator temperature is

satisfactory.

• Set auxiliary freezer control to a warmer setting until freezer temperature is

satisfactory. Allow 24 hours for the temperature to stabilize.

Refrigerator temperature is too cold.

Freezer temperature is satisfactory.

• Set refrigerator/freezer control to a warmer setting. Allow 24 hours for

temperature to stabilize. Then check freezer temperatures and adjust as

needed.

Freezer temperature is warmer than

preferred. Refrigerator temperature is

satisfactory.

• Set auxiliary freezer control to a colder setting until freezer temperature is

satisfactory. Allow 24 hours for the temperature to stabilize.

Refrigerator temperature is too warm.

Freezer temperature is satisfactory.

• Set refrigerator/freezer control to a colder setting. Allow 24 hours for tem-

perature to stabilize. Then check refrigerator temperatures and adjust as

needed.

Refrigerator is noisy or vibrates. • The cabinet is not level.

• Floor is weak.

• See Normal Operating Sounds and Sights section.

Odors in refrigerator. • Interior needs to be cleaned.

• Foods that produce odors should be covered or wrapped.

Cabinet light not working. • Replace light bulb.

• Ensure plug is tightly pushed into electrical outlet.

• Light switch may be stuck. Push in light switch, located on the refrigerator

control box, to release.

Refrigerator makes beeping sound. • Close door.

• Press light switch.

WARRANTY

Entire Product – Limited One Year Warranty

AGA Marvel warrants the replacement or repair of all parts,

of this appliance which prove to be defective in material or

workmanship, with the exception of the painted or porcelain

enamel nish or plated surfaces, for one year from the date

of original purchase. Such parts will be repaired or replaced

at the option of Heartland without charge, subject to the

terms and conditions as set out below.

Limited Warranty - Major Refrigeration Com-

ponents

Second Through Fifth Year - After the rst year from the

date of original purchase, through the fth year, the man-

ufacturer will repair or replace, at its option, free of charge

for parts and labor only, any part of the sealed refrigeration

system (consisting of the compressor, evaporator, condens-

er, drier and connecting tubing) and the cabinet liner (ex-

clusive of the door liner) which fail in normal home use. All

other costs, including mileage, transportation, trip charge

and diagnostic charge, if required, shall be the responsibili-

ty of the owner.

Limited Warranty - Water Filter-

30 days - From the original retail purchase date, any part of

the water lter cartridge which fails due to a defect in work-

manship or materials will be replaced free of charge.

What is not covered by this Warranty

1. Customer education or instructions on how to use the

refrigerator/freezer.

2. Any food loss due to product failure. (Warranter is not

be liable for any incidental or consequential damage

including food loss.

3. Any expenses involved in making this appliance readily

accessible for servicing.

4. Transportation, delivery, or subsequent damages.

5. Use commercially or rental use or use other than nor-

mal household.

6. Improper installation, misuse, abuse, accident or

alteration, use on wiring not conforming to electrical

codes, low voltage, failure to provide necessary main-

tenance or other unreasonable use.

7. Parts of service not supplied or designated by the

factory.

8. Accident, re, ood, acts of God.

9. Alteration, or the removal or defacing of the serial plate,

10. The original Bill of Sale, delivery date or serial number

cannot be veried.

11. The product is moved from place of original installation,

and reinstalled without reviewing installation proce-

dures with dealer or manufacturer.

12. Light bulbs

13. If the product is installed outside the normal service

area, any cost of transportation expenses [tolls, ferry

trip charges, or mileage expenses, etc.] involved in the

repair of the product, or the replacement of a defective

part, shall be borne by the customer [owner].

THE WARRANTIES, SET FORTH HEREIN ARE THE

ONLY WARRANTIES EXTENDED BY HEARTLAND. ANY

IMPLIED WARRANTIES, INCLUDING THE IMPLIED

WARRANTY OF MERCHANTABILITY, ARE LIMITED TO

THE DURATION OF THESE EXPRESS WARRANTIES.

IN NO EVENT SHALL HEARTLAND BE LIABLE FOR

ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES OF

EXPENSES RESULTING FROM BREACH OF THESE OR

ANY OTHER WARRANTIES, WHETHER EXPRESSED

OR IMPLIED. Some states do not allow the exclusion or

limitation of consequential damages or limitations on how

long an implied warranty lasts, so the above exclusion or

limitation may not apply to you. Warranty applies to prod-

uct only in the country in which it was purchased.

No person, rm or corporation is authorized to make any

other warranty or assume any other obligation for HEART-

LAND. To obtain performance of the warranty, report any

defects to: Your Dealer or Heartland Appliances Service

Representative.

AGA Marvel

1260 E. VanDeinse St.

Greenville MI 48838

phone: 800-223-3900

fax: 616-754-9690

PLACE OF PURCHASE

DATE OF PURCHASE

SERIAL NUMBER

MODEL NUMBER

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41014303-EN rev A

12/7/15

All specications and product designs subject to change without notice. Such revisions do not entitle

the buyer to corresponding changes, improvements, additions, replacements or compensation for

previously purchased products.

www.agamarvel.com

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41014303-FR rev A

1/13/16

All specications and product designs subject to change without notice. Such revisions do not entitle

the buyer to corresponding changes, improvements, additions, replacements or compensation for

previously purchased products.

www.agamarvel.com

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Heartland HCTMR20A User Instructions

Brand: Heartland

Model: HCTMR20A

Category: Fridge-freezers

Type: User Instructions

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