NCR P1235 Installation guide

US-IT Restaurant Architecture Team

Installation Guide

NCR P1235 e*SmartClock

Last Updated: 12/6/16

Copyright Notice

The document contains confidential and proprietary information of McDonald’s Corporation. Except with the express prior written permission from

McDonald’s Corporation this document and the information contained herein may not be published, disclosed or used for any other purpose except for that

which it is being provided.

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team

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Contents

CRITICAL INFORMATION .......................................................................................................................... 3

1. Overview ......................................................................................................................................... 5

2. Installation Readiness ...................................................................................................................... 5

3. Staging Files Readiness (pre-steps) ................................................................................................... 5

4. Install Overview ............................................................................................................................... 5

5. Installation Tools ............................................................................................................................. 5

6. e*SmartClock Contents Checklist ..................................................................................................... 6

6.1 Wall Mount Contents Checklist – Provided ............................................................................... 6

6.2 Parts Not Included ................................................................................................................... 6

7. Installation of e*SmartClock Solution ............................................................................................... 8

7.1 Installation of Network Cable ................................................................................................... 8

7.2 Installation of e*SmartClock Bracket ........................................................................................ 9

7.3 Installation of Receipt Printer ................................................................................................. 13

7.4 Cable Management ................................................................................................................ 15

7.5 Software Staging Instructions of a New Install ........................................................................ 18

7.6 Application Start Up ............................................................................................................... 22

8. Additional Monitor Installation Instructions ................................................................................... 24

Appendix A – Check Points .................................................................................................................... 26

Appendix B – Troubleshooting Guide ..................................................................................................... 27

Appendix C – Additional Monitor Configuration Instruction (Optional) .................................................. 29

Appendix D – NCR P1235 - Wall Mount Bracket Details ......................................................................... 31

Appendix E – Locations e*SmartClock Should NOT Be Installed ............................................................. 32

Appendix F – Loading NCR P1235 Image from thumb drive .................................................................... 34

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

US-IT Restaurant Architecture Team

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INSTALLATION SUPPORT

!!! Do Not Contact ATOS for Installation Support!!!

CRITICAL INFORMATION

Installation support is only available from your POS Supplier Support Help Desk:

• NCR – (800) 454-8444, Option 1 then Option 6

If Issue cannot be resolved by support desk, support desk will escalate to McDonalds POS Level 3

(MTS) for resolution.

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

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DANGER

Safe and satisfactory operation of your equipment depends on its proper installation.

Installation must conform to local codes, or in the absence of local codes, with the latest edition of your

national electrical code, i.e. National Electrical Code, NFPA 70 (USA).

If this appliance is equipped with a three-prong grounding plug for your protection against electrical

shock hazard, it must be plugged directly into a properly grounded three-prong receptacle.

WARNING

Installation must confirm to all Federal, State and Local regulations.

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

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1. Overview

This installation document is intended to provide detailed installation instructions for the successful installation of

the e*SmartClock solution on a wall mounted bracket.

2. Installation Readiness

• The e*SmartClock wall mount will require a footprint of the following:

o Without Printer: 20”x 17” (height x width)

o With Printer: 30” x 17” (height x width)

• If installing a printer, two free IG outlets should be available within 5 feet of Installation location

o e*SmartClock

o Printer (Optional)

• Ensure open network port available on POS switch for 50’ patch cable that will run directly from the clock

to POS switch

3. Staging Files Readiness (pre-steps)

• 7 Days Before Install: (Via MOST) Run the Query First

• 7 Days Before Install: (Via MOST) Run the “Fix” (If necessary)

• 7 Days Before Install: (Via MOST) Rerun the Query to confirm the fix was successful (only if the fix was needed)

• Day of Install: (Via MOST) Rerun the Query to confirm the fix is still in Place

4. Install Overview

• Store Manager should perform store close operations before installation.

• Installation should take place by a Certified OTP 2, 3 or professional installer.

• Installation instructions need to be repeated for each new device installed.

ESTIMATE TIME TO COMPLETE INSTALLATION IS APPROX. 60 to 90 MINUTES

“Unapproved devices such as cellular phones or MP3 players should never be plugged into open USB

ports on registers, servers, etc. Connecting foreign objects is a risk and can lead to unwanted

behaviors that can cause damage to store operations. Only approved hardware devices are allowed

to be connected to restaurant technology equipment.”

5. Installation Tools

The installer will need the following tools for e*SmartClock installation

• Power drill

• Drill bits; Depending on the type of wall and tile, select the appropriate drill bit

• Phillips screwdrivers

• Wire cutters

• Tape measure

• Stud Finder

• Level

• Other tools as needed to run and terminate network drop

• McDonald’s Imager 3.5 thumb drive

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

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6. e*SmartClock Contents Checklist

• Unpack the e*SmartClock solution box & strip plastic from the new equipment’s

• Check for any damage during shipment, Report damage (if any) immediately to the shipping company

• Make sure the items in the carton match your order

6.1 Wall Mount Contents Checklist – Provided

The following contents must be available before the Installation process can begin.

Quantity

Item Description

Checklist

1

NCR P1235

(

7745

-

3100

-

0069

)

e*SmartClock

with integrated biometric

reader,

• 12" LCD, PCAP Touch

• Motherboard Braswell Quad N3160

• Memory, 4GB Base DDR3

• 2.5 inch; 60GB SSD

• No Stand

• Windows Embedded POSReady 7 (32bit)

1

Digital Persona: U4500 Fingerprint Reader

-

U.are.U® 4500 Reader

(Integrated)

1

Low profile w

all

-

mount

assembly k

it

(

7761

-

K003

)

containing

:

• Wall Mount Bracket

• Monitor Mount Bracket

• AC Adapter Bracket

• Power Brick Bracket; 2 - #8 screws

• Biometric Finger Reader Mounting HW

• Hardware Bag - Hardware Bag for bracket assembly and mounting

plate

• Metric Hardware Bag - Used to mount display

4

3 ft.

Panduit Wire

Raceway

(

JS130WR

)

-

7182

-

K101

-

V001

1

50' Yellow CAT5e Pre

-

Terminated

Patch

Cord

(

50UTPYL

)

-

7182

-

K102

-

V001

1

Epson TM

-

L90 Plus, with parallel and USB I/F with Power Brick

(C31C414A9972) - 7182-0094-9905

Note: Printer is optional but may be required due to State regulations.

1

Epson TM

-

L90 Printer Bracket

(MWBP)

-

only

required if printer is ordered

-

7182-K107-V001

• Wall Mount Printer Bracket

• Hardware Bag

1

Industrial Velcro Strips (Dual Lock), 1" x 3

” (

12 pieces / 6 pairs)

-

7182

-

K103-V001

1

USB ‘A’ to USB ‘B’

printer cable

, 3 ft.

-

only required if printer is ordered

-

7182-K104-V001

e*

SmartClock Manuals

1

e

*

SmartClock documentation manuals

6.2 Parts Not Included

Parts not included, but will need to be purchased:

•

Screws for studs

Depending on wall type, screws or lag bolts

are acceptable.

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

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•

Wall anchors: Molly bolts, Toggle butterfly

anchor) Bolts

Example wall anchor:

•

Zip or Velcro ties, 8 inch black

•

Permanent marker, black

Proceed to the next Section ONLY if all hardware, software, and installer tools have been verified

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

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7. Installation of e*SmartClock Solution

The e*SmartClock is wall mounted. Some important information about the installation are listed as follows

• Please follow the pre-checks as mentioned in section 3 above.

• Clock should be out of customer view

• Location visible to manager’s as they run their shifts

• Not in a location with heavy traffic to minimize bumping by bun carts, delivery carts, etc.

• In an environmentally friendly area of restaurant – not near heat, water or grease source

• Not above/near an oven

• Not near hand sink, washing sink, spray hose for shake/sundae machine

• Not near a vat

• Keep ADA requirements in mind regarding height

• May be restrictions based on placement of clock and other items placed on that wall e.g. Ansul pulls,

thermostats, fire alarms, etc.

See Appendix D

for BR Metal Technology Bracket Mount Details and illustrations. And if issues are encountered

within this section, please refer to the Trouble Shooting Guide

7.1 Installation of Network Cable

Step Step Description Pictures

1

D

etermine placement of the e

*

SmartClock.

Ensure placement is within 5 feet of twist-lock

electrical outlet.

Refer to

Appendix

E

for pictures describing

where e*SmartClock should NOT be installed

2

Install network cable as

follows:

a. Run network cable from the device location

to the Primary POS Network switch.

b. Connect network cable to any available slot

on the Primary POS Network switch.

c. Label both ends of the network cable as

‘e*SmartClock’ or ‘eSC’.

d. Connect the patch cable to the

e*SmartClock, then attach the other end,

using proper cable management and

standards, to an open port on the POS

switch

Note: If no open ports are available on the

primary POS Switch:

• Do not plug into the Backup POS Switch.

• Contact your Help Desk Installation Support

- you will need to purchase a new switch

• Proceed with the installation; a revisit will

be required to connect e*SmartClock to the

new POS switch.

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

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7.2 Installation of e*SmartClock Bracket

Step Step Description Pictures

1

Installation is a Flat mount on the wall.

• Wall Mount with Bracket dimensions are

approximately 17” width x 20” height

• The mounting wall MUST incorporate

Plywood Backing, Cement Board, and/or

Wooden Studs. There are 4 wall mounting

points for the bracket

• At least 2 points must be installed to a stud

unless anchors are being used

• Non-studded mounting points must contain

Molly bolts or anchors

• Special consideration is needed if mounted

on Tile, or on an FRP surface

WARNING

Do not mount unit over a heat or moisture

source!

2

Locate

following parts from

Wall Mount

Assembly kit

• Wall Mount Bracket

• Monitor Mount Bracket

• AC Adapter Bracket

• Power Brick Bracket

3

Attach the Wall Bracket

• Position the wall bracket at an appropriate

height. Keep ADA requirements in mind

regarding height

• Secure the VESA Adapter (with UP arrow

pointing up) to the vertical surface using

lag screws (4)

• Use the bracket as a template to mark the

location of the holes or use the dimensions

shown

• Make sure you install the screws into the

studs or that you use hardware of similar

strength

Note: The wall bracket must be position so a

crew member can use the e*SmartClock while

standing.

VESA Adapter

4

Attach the

Power Supply Bracket beside the

VESA Adapter.

• Loosen the screws (2) of the VESA Adapter.

• Hook the Power Supply Bracket over the

screws. Retighten the screws.

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

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Step Step Description Pictures

Note: To install the Power Supply bracket

independently from the VESA Adapter, refer to

the dimensions or use the bracket as a template

to mark the location of the holes.

Screws

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Step Step Description Pictures

4

Insert power supply adapter in bracket:

• Open brick bracket’s front cover using

thumb screws

• Insert the power supply into the bracket (AC

Connector on top)

• Close the front cover of the bracket

• Secure the bracket with the thumbscrew

and the AC Power Cord with a cable tie

5

Install the Wall Mount

Spacer and Wall Mount

Bracket (with thumbscrew facing up)

onto the back of the terminal with the supplied

screws (8)

6

Remove NCR P1235 e*SmartClock’s cable cover

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Step Step Description Pictures

NCR P1235 Cable Cover

Remove cable cover by puling down

5

Hang the terminal

on the VESA Adapter.

• Insert the mushroom studs on the Wall

Mount into the elongated slots on the

• VESA Adapter.

• Slide the terminal down to lock the brackets

together.

• Secure the brackets with the thumbscrew.

7

Attach Cords to the NCR P1235

e*SmartClock

using the appropriate diagrams for assistance

• Power Cord: Attach the Power Cord to the

NCR P1235 e*SmartClock and route the

end of the Power cable from the NCR

P1235 e*SmartClock to the back of the

Power Brick bracket.

• Network Cable: Attach yellow network

cable to the network port.

• Printer Cable: If applicable, attach Printer

Cable to the USB port.

NCR P1235 - Ports

8

Ensure network cable has connectivity to the

POS network switch.

The LED network indicator should be flashing

green.

9

e*SmartClock bracket Installation process ends over here

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

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7.3 Installation of Receipt Printer

Installation of a printer is optional. Check that all the Printer-related contents have been included for installation.

e*SmartClock printer solution contents EPSON TM-L90P USB/Parallel printer, printer power cable with brick, and

Printer Bracket. The NCR P1235 does not support a Powered USB printer.

Step Step Description Pictures

1

Locate the Printer Bracket

; determine

mounting location.

• Leave enough room to allow the printer

to be opened to change paper.

• Do not mount unit over a heat or

moisture source.

• The adjustable bumpers may be

removed.

Note: The newer printer bracket will not

have bumpers.

2

If mounting into

a wooden stud or plywood

backing:

• Locate ¼ x 3 inch screws.

• Drill screw holes using a ½ inch drill bit.

If not mounting into a solid backing:

• Locate Toggle Bolt and ¼ x 2.5 inch

Phillips head screw.

• Drill screw hole and insert Toggle Bolt.

3

Secure the bracket on the wall and turn the

screws tightly to lock the bracket in.

The top hole/slot is for adjusting the angle of

the printer.

Use thumb knobs to tighten, if available

4

Remove the plastic cover on the bottom of

the printer.

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Step Step Description Pictures

5

Remove the knock

-

out piece to allow room

for the cable.

6

EPSON TML

-

90P

USB/Parallel

printer

Installation (Optional)

• Connect EPSON TML-90P Power cable to

power port at the bottom of the printer

• E*SmartClock does not support the

parallel printer port. The printer must be

connected with USB.

• Connect type B USB data cable at the

bottom of the printer

Note: Power for EPSON TML-90P printer will

be supplied using power brick as NCR P1235

does not support a Powered USB printer.

7

A

ttach the plastic cover

back

to the bottom

of the Printer

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Step Step Description Pictures

8

Place

E

PSON

TM

-

L90P Printer into the

bracket

9

Route the USB cable through the Printer

bracket mount and connect the other end to

USB port on the e*SmartClock

NCR P1235 Panel

10

Power

on the Printer by pressing the power

switch that is located on the front side of the

Printer

Verify the following:

• Printer powers up, Power LED should turn

green

• Form feed works

Power ON/OFF Button

1

A finished product wit

h printer should look

like this

To be updated with NCR p1235 integrated

biometric reader installation image

7.4 Cable Management

Step Step Description Pictures

1

Perform cable management for the

following:

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

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Step Step Description Pictures

•

Network cable (top ceiling and route

around the back and up into the Biscuit

Box)

• Printer (if installed)

• Electrical Plug

• Panduit raceway

• Power Cable

Note: Zip ties/Velcro may be used to secure

cables

2

Attach

e*SmartClock

cable

cover

NCR P1235 cable cover need to be placed

back on e*SmartClock to hide cables and

secure ports on device

• Attach LAN and power cables

• Lock the cable cover by pushing up

NCR P1235 Panel Cover

Close cable cover by pushing up

3

Install Raceway.

• Cut raceway to length.

• Adhere to the wall ensuring minimal

exposed cable at the ceiling. There must

be a loose bend near the ceiling.

• Using drill and proper screws, secure

raceway to wall using screws every 12-

18 inches apart.

• Run network cable down length of

raceway.

• If applicable, run the printer power cord

in the raceway.

• Attach the raceway cover.

4

Using Velcro or zip

-

ties, perform cable

management to tie up any loose cables

5

Install the

e

*

S

martClock Quick Guide

• Attach the Velcro 7/8” square to the

retractable badge reel.

• Attach the badge reel to the center of

the power brick bracket; if necessary,

consult the Store Manager for

alternative placement location.

• Attach the laminated e*SmartClock

Quick Guide to the badge reel.

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

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Step Step Description Pictures

•

Attach the laminated e*SmartClock

Cleaning Instructions & Edit Time

Punches Guide to the badge reel.

6

A finished product should look like this.

To be updated with NCR p1235 integrated

biometric reader installation image

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

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7.5 Software Staging Instructions of a New Install

The Staging instructions cover a first time e*SmartClock installation. For a new installation, the Installer should

follow all the steps outlined below.

Step Step Description Pictures

e*SmartClock Pre-Staging

1.

E

nsure network connections are

connected

2.

E

arly production units may not have the

image pre-loaded. Use Appendix F and

the Imager 3.5 thumb drive to load the

image

3.

P

ower

ON

the

e

*

S

martClock

Notes:

• The e*SmartClock will do a normal

Windows boot

• The application will try to find a

“hosts” file on the restaurant LAN

• The software staging process should

take 10 – 20 minutes

4.

O

n successful completion of

step

-

2

,

t

he

McDonald’s COE staging screen should

be shown

If you see ‘Assign IP address Manually’

screen, it indicates that host network

connectivity may not have found

Verify network LED indicator are

flashing green on the Ethernet port to

ensure network connectivity between

e*SmartClock and POS switch

Once network connection is verified,

reboot the device, If problem still

persists then contact Installation

Support.

e*SmartClock connected to the network

NCR P1235 e*SmartClock Installation Guide, Ver. 1.1

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Step Step Description Pictures

5.

S

elect

following options on ‘McDonalds

COE’ screen

Application

Type:

STC:

e

*SmartClock

Device

Number:

81

Language

English

Before pressing OK button, ensure that

you have chosen “STC: e*SmartClock” as

an application type from McDonald’s

COE screen and also Ensure that the

values in the bottom portion of the

staging screen look reasonable, and

then press OK.

Application Type has two choices:

“STC e*SmartClock” OR “Point of Sale”

Note: If Point of Sale is mistakenly

chosen during installation, the staging

will proceed and you will have another

POS register installed! This may cause

IP address conflicts with the existing

POS registers.

Also note that NCR P1235 is not a

certified POS register.

e*SmartClock Staging

6.

P

ress

OK

to continue with Staging

.

Staging should take 10 – 20 minutes.

7.

S

taging

Begins

• A blue progress bar will display.

• Progress bar will display tasks being

performed.

• Various windows will display.

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Step Step Description Pictures

8.

D

uring the staging process t

he

e*SmartClock will log out several times

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