Rev.02811‐AS
www.elitescreens.com
• Two(2)Yearpartsandlaborwarrantyfromdefectsinworkmanshipfrompurchasedateas
follows(exceptforrefurbishedunitsasspecifiedbel ow).
• Three(3)YearpartsandlaborwarrantyfromdefectsinworkmanshipforGEMR(Government,
Educational,Military,&Religious)purchasesofnewproductonly.
• RefurbishedUni
t
scarrya90‐DAYpartsandlaborwarranty.
• Eachpartywillberesponsibleforonewayshippingduringthewarrantyperiod.
• ARMA(ReturnMerchandiseAuthorization)numbermustbeissuedinordertoprocessa
replacementortoauthorizeareturnforwarrantyrepair.EliteScreenswill,atitssoleoption
replaceorrepairthedef
ectiveunitwithareplacement*(seeexceptionsbelow)afterthe
defectiveunitorpartshavebeenreceived.Oncetheproductisreceived,EliteScreenswillsend
outareplacement*unittothecustomerbygroundservice(subjecttoinve ntoryavailability).
• DoNotRetur
nAnyUnauthorizedIt
emstoEliteScreens,astheywillberefusedandreturned
atyourexpense.TheRMANumbermustbeincludedontheoutsidelabelofyourshipping
box.OurwarehouseisnotauthorizedtoacceptreturnswithoutanRMAnumberonthe
shippinglabel.
• RMANumbersar
evalidfo
r45daysfromthedateissued.
• MissingPartsmustbereportedwithin7daysofreceipt.Ifreportedafter7days,thecusto mer
willberesponsibleforshippingandhandlingfees.Ifreportedafter30daysofreceipt,the
customerwillberesponsibleforcostofpartsandshipping&hand
lingfees.
*ANeworrefurbishedreplacementwillbesendouttothecustomerdependingonthetypeof
purchase(neworrefurbished)andbasedonstockavailability.
NorthAmericaonlyU.S.andCanada
ForWarrantyandServicerequests,pleasesubmitanRMA/ServiceFormat:
www.elitescreens.com/warrantysupportform
PleasevisitthislinkforfullWarrantyinformation:
www.elitescreens.com/warranty
ForCustomerServiceandTechnicalquestions,pleasecontactEliteScreensat:
REMEMBERTOREGISTERYOURPRODUCTAT:
WWW.ELITESCREENS.COM
Warranty Policy