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7841
Cisco 7841 User manual
Type
User manual
Brand
Cisco
Size
3.46 MB
Category
IP phones
Pages
94
Language
English
View document
Cisco 7841 User manual
Type
User manual
Brand
Cisco
Size
3.71 MB
Category
IP phones
Pages
102
Language
English
View document
Cisco 7841 User manual
Type
User manual
Brand
Cisco
Size
5.30 MB
Category
Software
Pages
218
Language
English
Table of contents
Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
1
Contents
3
Preface
11
Overview
11
Audience
11
Guide Conventions
11
Related Documentation
13
Cisco IP Phone 7800 Series Documentation
13
Cisco Unified Communications Manager Documentation
13
Cisco Business Edition 3000 Documentation
13
Cisco Business Edition 6000 Documentation
13
Documentation, Support, and Security Guidelines
13
Cisco Product Security Overview
14
About the Cisco IP Phone
15
Technical Details
17
Physical and Operating Environment Specifications
17
Cable Specifications
18
Network and Computer Port Pinouts
19
Network Port Connector
19
Computer Port Connector
19
Phone Power Requirements
20
Power Outage
21
Power Reduction
21
Supported Network Protocols
22
VLAN Interaction
26
Cisco Unified Communications Manager Interaction
27
Cisco Unified Communications Manager Express Interaction
27
External Devices
28
Cisco IP Phone Hardware
31
Cisco IP Phone Hardware Overview
31
Cisco IP Phone 7821
32
Phone Connections
32
Buttons and Hardware
33
Cisco IP Phone 7841
36
Phone Connections
36
Buttons and Hardware
37
Cisco IP Phone 7861
40
Phone Connections
40
Buttons and Hardware
41
Terminology Differences
43
Cisco IP Phone Installation
45
Cisco IP Phone Installation
47
Verify Network Setup
47
Enable Autoregistration for Phone
48
Install Cisco IP Phone
49
Set Up Phone From Setup Menus
50
Apply Phone Password
52
Text and Menu Entry From Phone
52
Configure Network Settings
53
Set Domain Name Field
53
Set Admin VLAN ID Field
54
Set PC VLAN Field
54
Set SW Port Configuration Field
54
Set PC Port Configuration Field
54
Set DHCP Enabled Field
55
Set IP Address Field
55
Set Subnet Mask Field
55
Set Default Router Field
55
Set DNS Server Fields
56
Set Alternate TFTP Field
56
Set TFTP Server 1 Field
56
Set TFTP Server 2 Field
57
Verify Phone Startup
57
Configure Phone Services for Users
57
Cisco Unified Communications Manager Phone Setup
59
Determine Phone MAC Address
59
Set Up Cisco IP Phone
59
Phone Addition Methods
64
Add Phones Individually
64
Add Phones Using BAT Phone Template
65
Add Users to Cisco Unified Communications Manager
65
Add a User from an External LDAP Directory
66
Add User Directly to Cisco Unified Communications Manager
66
Add User to End User Group
67
Associate Phones with Users
68
Surviveable Remote Site Telephony
68
Self Care Portal Management
71
Self Care Portal Overview
71
Set Up Access to Self Care Portal
72
Customize Self Care Portal Display
72
Hardware and Accessory Installation
73
Cisco IP Phone Accessories
75
Cisco IP Phone Accessories Overview
75
Connect Footstand
75
Headsets
76
Audio Quality
76
Analog Headsets
77
Enable Wideband on Analog Headsets
77
Enable Wideband Codec on Analog Headsets
77
Wired Headsets
78
Connect Wired Headset
78
Disable Wired Headset
78
Wireless Headset
79
Enable Electronic Hookswitch
79
Wall Mounts
81
Non-Lockable Wall Mount Components
81
Install Non-Lockable Wall Mount Kit
83
Remove Phone From Non-Lockable Wall Mount
88
Adjust the Handset Rest
89
Cisco IP Phone Administration
91
Cisco IP Phone Security
93
Cisco IP Phone Security Overview
93
View Current Security Features on Phone
94
View Security Profiles
94
Supported Security Features
94
Set Up Locally Significant Certificate
96
Phone Call Security
97
Secure Conference Call Identification
98
Secure Phone Call Identification
99
802.1x Authentication
99
Cisco IP Phone Customization
101
Custom Phone Rings
101
Set Up Custom Phone Ring
101
Custom Ring File Formats
102
Set Up Wideband Codec
103
Set Up Idle Display
104
Phone Features and Setup
105
Cisco IP Phone User Support
106
Telephony Features for Cisco IP Phone
106
Feature Buttons and Softkeys
125
Disable Speakerphone
127
Schedule Power Save for Cisco IP Phone
127
Schedule Power Save Plus (EnergyWise) on Cisco IP Phone
129
Set Up AS-SIP
131
Enable Agent Greeting
133
Set Up Do Not Disturb
134
Set Up Monitoring and Recording
134
Set Up Power Negotiation for LLDP
135
Set Up cBarge
135
Set Up Automatic Port Synchronization
136
Set Up SSH Access
136
Set Up Call Forward Notification
137
Set Up Client Matter Codes
138
Enable Line Status for Call Lists
138
Set Up Forced Authorization Codes
139
Set Up Incoming Call Toast Timer
139
Set Up Peer Firmware Sharing
140
Set Up Remote Port Configuration
141
Enable Device Invoked Recording
142
Set Headset Sidetone Control
142
Enable Call History Shared Line
142
Control Phone Web Page Access
143
UCR 2008 Setup
143
Set Up UCR 2008 in Common Device Configuration
144
Set Up UCR 2008 in Common Phone Profile
144
Set Up UCR 2008 in Enterprise Phone Configuration
145
Set Up UCR 2008 in Phone
145
Set Up Softkey Template
146
Set Minimum Ring Volume
148
Set Up Join and Direct Transfer Policy
149
Set Up HTTPS for Phone Services
149
Phone Button Templates
150
Modify Phone Button Template
150
Set Up PAB or Speed Dial as IP Phone Service
151
Modify Phone Button Template for PAB or Fast Dial
152
Set Up RTP/sRTP Port Range
152
Corporate and Personal Directory Setup
155
Corporate Directory Setup
155
Personal Directory Setup
155
User Personal Directory Entries Setup
156
Download Cisco IP Phone Address Book Synchronizer
156
Cisco IP Phone Address Book Synchronizer Deployment
156
Install Synchronizer
157
Set Up Synchronizer
157
Cisco IP Phone Troubleshooting
159
Monitoring Phone Systems
161
Monitoring Phone Systems Overview
161
Cisco IP Phone Status
161
Display Model Information Window
162
Display Status Menu
162
Display Status Messages Window
162
Status Messages Fields
163
Display Network Statistics Window
167
Network Statistics Fields
168
Display Call Statistics Window
171
Call Statistics Fields
171
Display Security Configuration Window
172
Security Configuration Fields
173
Cisco IP Phone Web Page
173
Access Web Page for Phone
174
Device Information
174
Network Setup
175
Network Statistics
182
Ethernet Information Web Page
182
Access Area and Network Area Web Pages
183
Device Logs
185
Streaming Statistics
185
Troubleshooting
189
General Troubleshooting Information
189
Startup Problems
191
Cisco IP Phone Does Not Go Through Normal Startup Process
191
Cisco IP Phone Does Not Register with Cisco Unified Communications Manager
192
Phone Displays Error Messages
192
Phone Cannot Connect to TFTP Server or to Cisco Unified Communications Manager
192
Phone Cannot Connect to TFTP Server
192
Phone Cannot Connect to Server
193
Phone Cannot Connect Using DNS
193
Cisco Unified Communications Manager and TFTP Services Are Not Running
193
Configuration File Corruption
194
Cisco Unified Communications Manager Phone Registration
194
Cisco IP Phone Cannot Obtain IP Address
194
Cisco IP Phone Reset Problems
194
Phone Resets Due to Intermittent Network Outages
195
Phone Resets Due to DHCP Setting Errors
195
Phone Resets Due to Incorrect Static IP Address
195
Phone Resets During Heavy Network Usage
195
Phone Resets Due to Intentional Reset
196
Phone Resets Due to DNS or Other Connectivity Issues
196
Phone Does Not Power Up
196
Phone Cannot Connect to LAN
197
Cisco IP Phone Security Problems
197
CTL File Problems
197
Authentication Error, Phone Cannot Authenticate CTL File
197
Phone Cannot Authenticate CTL File
197
CTL File Authenticates but Other Configuration Files Do Not Authenticate
198
ITL File Authenticates but Other Configuration Files Do Not Authenticate
198
TFTP Authorization Fails
198
Phone Does Not Register
198
Signed Configuration Files Are Not Requested
199
802.1X Authentication Problems
199
802.1X Enabled on Phone but Phone Does Not Authenticate
200
802.1X Not Enabled
200
Factory Reset of Phone Has Deleted 802.1X Shared Secret
201
Audio Problems
201
No Speech Path
201
Choppy Speech
201
General Telephone Call Problems
202
Phone Call Cannot Be Established
202
Phone Does Not Recognize DTMF Digits or Digits Are Delayed
202
Troubleshooting Procedures
203
Check TFTP Settings
203
Determine DNS or Connectivity Issues
203
Check DHCP Settings
204
Create New Phone Configuration File
205
Identify 802.1X Authentication Problems
205
Verify DNS Settings
206
Start Service
206
Additional Troubleshooting Information
207
Control Debug Information from Cisco Unified Communications Manager
207
Maintenance
209
Basic Reset
209
Perform Factory Reset Phone Keypad
210
Perform Factory Reset from Phone Menu
210
Remove CTL File
211
Quality Report Tool
211
Voice Quality Monitoring
211
Voice Quality Troubleshooting Tips
212
Cisco IP Phone Cleaning
212
International User Support
213
Unified Communications Manager Endpoints Locale Installer
213
International Call Logging Support
213
INDEX
215
View document
Cisco 7841 User manual
Type
User manual
Brand
Cisco
Size
3.67 MB
Category
IP phones
Pages
90
Language
English
Table of contents
Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
1
Contents
3
Getting Started
9
Accessibility Features
9
Cisco IP Phone 7821
9
Phone Connections
9
Buttons and Hardware
11
Phone Screen
13
Cisco IP Phone 7841
14
Phone Connections
14
Buttons and Hardware
15
Phone Screen
17
Cisco IP Phone 7861
18
Phone Connections
18
Buttons and Hardware
20
Phone Screen
22
Power Requirements
23
Power Save and Power Save Plus
23
Power Save
23
Power Save Plus
23
Additional Information
24
Phone Setup
25
Connect Footstand
25
Adjust Handset Rest
25
Basic Operations
27
Clean Phone Display
27
Make Calls
28
Predial Number
28
Place Call Using Speakerphone
28
Place Call Using Headset
29
Release Call and Start Another Call
29
Dial International Number
29
Redial Number
30
Answer Calls
30
Answer Oldest Call First
30
Answer Call Using PickUp
30
Answer Call Using Group PickUp and Group PickUp Number
31
Answer Call Using Group PickUp and Phone Number
31
Answer Call Using Other PickUp
31
Automatically Answer Calls
32
Respond to Call Waiting Notification
33
Manage Calls
33
Divert Call
33
Forward All Calls
34
Transfer Call to Another Number
34
Swap Between Calls
34
Mute Phone
35
Monitor and Record Calls
35
Hold Calls
35
Swap Between Active and Held Calls
35
Put Call on Hold by Answering New Call
36
Respond to Hold Reversion Notification
36
Determine If Shared Line Is On Hold
36
Remote Hold
37
Setup Call Back Notification
37
Call Park
37
Park Call Using Assisted Directed Call Park
37
Park Call Using Manual Directed Call Park
38
Manage Intercom Calls
38
Place Dedicated Intercom Call
39
Place Dialable Intercom Call
39
Receive Intercom Call
40
View Phone Information
40
Sign In to Cisco Unified Communications Self Care Portal
40
Contacts
43
Corporate Directory
43
Dial Contact from Search
43
Search and Dial While on Call
44
Personal Directory
44
Add Personal Directory Entry
45
Edit Personal Directory Entry
45
Delete Personal Directory Entry
45
Sign In and Out of Personal Directory
46
Dial Number from Personal Directory
46
Search for Entry in Personal Directory
46
Edit Personal Directory Entry
47
Delete Personal Directory Entry
47
Fast-Dial Codes with Personal Directory
47
Assign Fast-Dial Code to Personal Directory Entry
48
Place Call Using Fast-Dial Code
48
Delete Fast-Dial Code
48
Cisco WebDialer
49
Use Cisco WebDialer with Another Online Corporate Directory
49
Change Cisco WebDialer Preferences
49
Sign Out of Cisco WebDialer
50
Call History
51
Call History Overview
51
View Call History
52
View Call Record Details
52
Filter Call History
52
Dial From Call History
53
Edit Phone Number
53
Clear Call History
54
Delete Call Record
54
Voicemail
55
Voicemail Overview
55
Check for Voice Messages
55
Access Voicemail
56
Listen to Voice Messages
56
Calling Features
57
Conference
57
Add Third Party to Conference
58
Combine Calls to Create Conference
58
Swap Between Calls Before Completing Conference
58
View Conference Participants
59
Remove Conference Participant
59
Meet Me Conference
59
Host Meet Me Conference
59
Join Meet Me Conference
60
Speed Dial
60
Place Call Using Speed-Dial Codes
60
Do Not Disturb
60
Turn DND On and Off
61
Line Status
61
Malicious Call Identification
62
Trace Suspicious Call
62
Cisco Extension Mobility
62
Enable Extension Mobility
63
Mobile Connect
63
Enable Mobile Connect
64
Turn Mobile Connect On or Off for All Remote Destinations from Desk Phone
64
Switch Desk Phone Call to Mobile Phone
64
Switch Mobile Call to Desk Phone
65
Hand Off Call from Mobile Phone to Desk Phone
65
Hunt Groups
65
Sign In and Out of Hunt Group
65
Display Queue Statistics
66
cBarge
66
Join Conference on Shared Line
66
Advanced Operations
67
Call Functions
67
Agent Greeting
67
Answer
67
Client Matter Code
68
Forced Authorization Code
68
Secure and Nonsecure Indication Tones
68
Shared Lines
69
Feature Buttons and Softkeys
69
Survivable Remote Site Telephony Overview
71
Preferences
75
Adjust Brightness
75
Adjust Headset Sidetone
75
Change Ringtone
76
Line Settings
76
Phone Services
77
Frequently Asked Questions
79
Frequently Asked Questions
79
Troubleshooting
81
Conference Button and Softkey Unresponsive
81
Meet Me Conference Busy Tone
81
Cannot Sign In to Personal Directory
82
No Caller ID on Remote Hold
82
Cannot Access Self Care Portal
82
Security Error Message
83
Product Safety and Security
85
Safety and Performance Information
85
Power Outage
85
External Devices
85
Bluetooth Wireless Headset Performance
86
Power Information
86
FCC Compliance Statements
86
FCC Part 15.21 Statement
86
FCC RF Radiation Exposure Statement
86
FCC Receivers and Class B Digital Statement
87
Cisco Product Security Overview
87
Warranty
89
Cisco One-Year Limited Hardware Warranty Terms
89
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