ENGLISH 15
Ikeaguarantee
HowlongistheIKEAguaranteevalid?
Thisguaranteeisvalidforve(5)years
fromtheoriginaldateofpurchaseofyour
applianceatIKEA,unlesstheapplianceis
namedLAGANinwhichcasetwo(2)yearsof
guaranteeapply.Theoriginalsalesreceipt,
isrequiredasproofofpurchase.Ifservice
workiscarriedoutunderguarantee,this
willnotextendtheguaranteeperiodforthe
appliance.
Whichappliancesarenotcoveredbythe
IKEAve(5)yearsguarantee?
TherangeofappliancesnamedLAGANand
allappliancespurchasedinIKEAbefore1stof
August2007.
Whowillexecutetheservice?
IKEAserviceproviderwillprovidethe
servicethroughitsownserviceoperationsor
authorizedservicepartnernetwork.
Whatdoesthisguaranteecover?
Theguaranteecoversfaultsoftheappliance,
whichhavebeencausedbyfaultyconstruction
ormaterialfaultsfromthedateofpurchase
fromIKEA.Thisguaranteeappliestodomestic
useonly.Theexceptionsarespeciedunder
theheadline“Whatisnotcoveredunderthis
guarantee?”Withintheguaranteeperiod,
thecoststoremedythefaulte.g.repairs,
parts,labourandtravelwillbecovered,
providedthattheapplianceisaccessiblefor
repairwithoutspecialexpenditure.Onthese
conditionstheEUguidelines(Nr.99/44/
EG)andtherespectivelocalregulations
areapplicable.Replacedpartsbecomethe
propertyofIKEA.
WhatwillIKEAdotocorrecttheproblem?
IKEAappointedserviceproviderwillexamine
theproductanddecide,atitssolediscretion,
ifitiscoveredunderthisguarantee.If
consideredcovered,IKEAServiceProvider
oritsauthorizedservicepartnerthroughits
ownserviceoperations,willthen,atitssole
discretion,eitherrepairthedefectiveproduct
orreplaceitwiththesameoracomparable
product.
Whatisnotcoveredunderthisguarantee?
• Normalwearandtear.
• Deliberateornegligentdamage,damage
causedbyfailuretoobserveoperating
instructions,incorrectinstallationorby
connectiontothewrongvoltage,damage
causedbychemicalorelectrochemical
reaction,rust,corrosionorwaterdamage
includingbutnotlimitedtodamage
causedbyexcessivelimeinthewater
supply,damagecausedbyabnormal
environmentalconditions.
• Consumablepartsincludingbatteriesand
lamps.
• Non-functionalanddecorativepartswhich
donotaffectnormaluseoftheappliance,
includinganyscratchesandpossiblecolor
differences.
• Accidentaldamagecausedbyforeign
objectsorsubstancesandcleaningor
unblockingoflters,drainagesystemsor
soapdrawers.
• Damagetothefollowingparts:ceramic
glass,accessories,crockeryandcutlery
baskets,feedanddrainagepipes,seals,
lampsandlampcovers,screens,knobs,
casingsandpartsofcasings.Unlesssuch
damagescanbeprovedtohavebeen
causedbyproductionfaults.
• Caseswherenofaultcouldbefoundduring
atechnician’svisit.
• Repairsnotcarriedoutbyourappointed
serviceprovidersand/oranauthorized
servicecontractualpartnerorwherenon-
originalpartshavebeenused.
• Repairscausedbyinstallationwhichis
faultyornotaccordingtospecication.
• Theuseoftheapplianceinanon-domestic
environmenti.e.professionaluse.
• Transportationdamages.Ifacustomer
transportstheproducttohishomeor
anotheraddress,IKEAisnotliableforany
damagethatmayoccurduringtransport.
However,ifIKEAdeliverstheproducttothe
customer’sdeliveryaddress,thendamage
totheproductthatoccursduringthis
deliverywillbecoveredbyIKEA.