Snom 870 Quick Installation Guide

v2.02

Quick Start Guide

IP Phone

E NGLI S H

D E UTSCH

FRANÇAI S

ITALIAN O

E S PAÑOL

PORTUG U Ê S

Your specialist retailer - Ihr Fachhändler -

Votre distributeur - Su distribuidor - Il tuo rivenditore:

snom technology AG

Charlottenstr. 68-71

10117 Berlin, Deutschland

Tel. +49 30 39 83 3-0

Fax +49 30 39 83 31 11

[email protected], [email protected]

snom technology, Inc.

18 Commerce Way, Suite 6000

Woburn, MA 01801, USA

Tel. 781-569-2044

Fax 978-998-7883

[email protected]

snom UK Ltd

Aspect Court

47 Park Square East

Leeds, LS12NL, UK

Tel. +44 1133 503 111

Fax +44 1133 503 110

[email protected], [email protected]

snom France SARL

6 Parc des fontenelles

78870 Bailly, France

Tel. +33 1 80 87 62 87

Fax +33 1 80 87 62 88

[email protected], [email protected]

snom technology SRL

Via A. Lusardi 10

20122 Milano, Italia

Tel +39 02 00611212

Fax +39 02 93661864

[email protected], [email protected]

snom technology Ltd.

Rm. A2, 3F, No. 37, Ln. 258

Ruiguang Rd., Neihu Dist.

Taipei City 114, Taiwan

Tel +886-2-8751-1120

Fax +886-2-8751-1130

[email protected]

2

Detaching/attaching the Footstand - Fuß abmontieren/montieren

Detacher/attacher le pied - Smantellare/ﬁ ssare il supporto

Desmontar/montar el soporte

B

2.

1.

a A

1

4

7

2

5

8

3

6

9

0 #

ABC DEF

JKLGHI MNO

PQRS WXYZTUV

Delivery content - Lieferumfang - Contenu de l‘emballage -

Contenuto della confezione - En la caja

A

a A

1

4

7

2

5

8

3

6

9

0 #

ABC DEF

JKLGHI MNO

PQRS WXYZTUV

3

Connecting - Anschließen - Connecter - Collegare - Conectar

C

Optional

Optionel

Opzionale

Opcional

Optional

Optionel

Opzionale

Opcional

Optional

Optionel

Opzionale

Opcional

If no PoE available

Wenn PoE nicht verfügbar

S'il n'y a pas de PoE

Se non disponibile PoE

Si no se dispone de PoE

Press the key:

Drücken Sie auf die Taste:

Appuyez sur la touche:

Premere il tasto:

Pulse la tecla:

Symbols used in this guide - In dieser Anleitung benutzte Symbole

Symboles utilisés dans ce manuel - Symboli utilizzati in questa manuale

Símbolos usados en este manual

D

   

>

• Proceeding to next step, next selection, etc. Example: Setting the phone language

• Nächster Schritt, nächste Auswahl etc. Beispiel: Ändern der Telefonsprache

• Passez à l'étape suivante, à la sélection suivante etc. Exemple: Modiﬁ er la langue du

téléphone

• Avanzare allo prossimo passo, alla prossima selezione etc. Esempio: Cambiare la

lingua del telefono

• Avanzar al siguiente paso, al siguiente selección. Ejemplo: Cambiar el idioma del

teléfono

> 1 Preferences > 4 Language > > Deutsch >

Page is loading ...

5

ENGLISH .........................................................................................

7

DEUTSCH .......................................................................................

19

FRANÇAIS ......................................................................................

31

ITALIANO .........................................................................................

43

ESPAÑOL ........................................................................................

55

APPENDIX  ANHANG  ANNEXE  APENDICE  ANEXO

GNU General Public License ..........................................................

67

Table of Contents - Inhaltsverzeichnis

Table des matières - Indice - Índice

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This quick start guide describes the installation, setup, and operation of the

snom 870. For further information please refer to the manual on our web

page, http://wiki.snom.com/Snom870.

Copyright, Trademarks, GPL, Legal Disclaimers

snom, the names of snom products, and snom logos are trademarks owned by snom technology

names of enterprises are the property of their respective owners.

snom technology AG reserves the right to revise and change this document at any time, without

being obliged to announce such revisions or changes beforehand or after the fact.

Texts, images, and illustrations and their arrangement in this document are subject to the

protection of copyrights and other legal rights worldwide. Their use, reproduction, and transmittal

to third parties without express written permission may result in legal proceedings in the criminal

courts as well as civil courts.

Although due care has been taken in the compilation and presentation of the information in this

document, the data upon which it is based may have changed in the meantime. snom therefore

disclaims all warranties and liability for the accurateness, completeness, and currentness of the

information published, except in the case of intention or gross negligence on the part of snom or

where liability arises due to binding legal provisions.

Our ﬁrmware includes some source code that may be used and modiﬁed by anyone and everyone

under the GNU Public License (GPL) (see Appendix on page 67), provided they, in turn, make it

available to everyone else with the same licensing agreement. Please go to http://www.snom.

com/en/support/download/gpl-quellcode/ for the original GPL license and the source code of

components licensed under GPL and used in snom products.

Important Information

Please read the instructions on safety and disposal and on how to set up and use the

device before using it and also give them to other users to read or inform those users

of their contents. Save this manual and do not give the device to third parties without it.

Safety Instructions

Follow the instructions in this manual and other applicable documentation of the device.

• If the phone is not supplied with power via an Ethernet cable, use only the

power adapter included in the package or one expressly recommended by snom

technology. Other power supplies may damage or destroy the phone, affect its

behavior, or induce noise.

• Avoid placing the cables where people may trip over them or where they may be

exposed to mechanical pressure as this may damage them.

• This device is for indoor use only! NOT FOR OUTDOOR USE!

• Do not install the device in rooms with high humidity (for example, in bathrooms,

laundry rooms, damp basements). Do not immerse the device in water and do not

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spill or pour liquids of any kind onto or into the device.

• Do not install the device in surroundings at risk for explosions (paint shops, for

example). Do not use the device if you smell gas or other potentially explosive fumes.

• Do not use the device during thunderstorms. Lightning striking the power grid may

cause electric shocks.

• Warning: The handset contains a magnet, and its earpiece may attract small

dangerous objects such as needles or pins. Please ensure before each use that no

such objects are present.

SELV (Safety Extra Low Voltage) Compliance

Safety status of Input/Output connections comply with SELV requirements.

Warning: To avoid electric shock, do not connect safety extra-low voltage (SELV)

circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV

circuits, and PSTN ports contain TNV circuits. Some LAN and PSTN ports both use

RJ-45 (8P8C) connectors. Use caution when connecting cables.

Standards conformance

This device is CE and FCC-certiﬁed and meets European and US health,

safety, and environmental standards.

Unauthorized opening, changing, or modifying the device will cause the

warranty to lapse and may also result in the lapse of the CE and FCC

certiﬁcations. In case of malfunction contact authorized service personnel,

your seller, or snom.

•

Safety: IEC 60950-1:2001

•

Certiﬁcations: FCC Class B, CE Mark

•

Power consumption: 2.5-7 watts (without USB peripherals)

•

1 x LAN, 1 x PC: RJ45

•

Ethernet: 2 x IEEE 802.3/1 Gigabit switch

•

Power: Power over Ethernet IEEE 802.3af, Class 2. If PoE not available: Power

adapter 5V DC

Disposal of the device

This device is subject to European Directive 2002/96/EC and may not be

disposed of with general household garbage.

If you do not know where you may dispose of the device at the end of its

lifespan, contact your municipality, your local waste management provider,

or your seller.

Cleaning

To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might

damage the surface or internal electronics of the device.

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Setting up and connecting the phone: See pages 2 - 3.

Initializing and registering the phone

Please note: You will need the registration information received from your Internet service

provider or your network administrator - normally the phone or extension number, the

password, and the registrar.

After you have set up the phone and connected it to the network as shown on pages 2 - 3, the

phone begins to initialize.

Normally the initialization is completely automatic, using DHCP. If your network does not support

DHCP, you must obtain the IP address, netmask, IP gateway, and DNS server from your Internet

service provider or your network administrator and enter them manually when you are asked to do so

on the display.

After initialization, the phone will guide you through the basic settings. Scroll by tapping on /

After initialization, the phone will guide you through the basic settings. Scroll by tapping on

/

After initialization, the phone will guide you through the basic settings. Scroll by tapping on

/

After initialization, the phone will guide you through the basic settings. Scroll by tapping on

(see Fig. 4 on page 9). Select and save an option by tapping the button (Fig. 5).

1. Language. The default is English.

2. Time zone. Show all time zones:

. Show only those time zones where the selected

language is spoken: .

3. Dial tone.

4. The display will show the "Welcome" screen: Press any key to log on.

5. Enter the account number and tap blue call context area to save.

6. Enter the registrar (see "Entering numerals, letters, and special characters“, below) and save.

7. Enter the password received from your Internet service provider or administrator. Save. After

successful registration you will see the springboard (Fig. 1). Tap

7. Enter the password received from your Internet service provider or administrator. Save. After

to show conﬁ gured

identity (Fig. 2).

Fig. 1:

Fig. 2

Entering numerals, letters, and special characters

Press any key or pick up handset.

Fig. 3:

123: Numerals

abc: Small letters

ABC: Capital letters

Change input mode

Call lists

Delete character to left of cursor

Favorites

Contacts, LDAP directory

Internal phone directory

Current input mode:

Tap blue context area to dial the number.

Entering letters, special characters and symbols

In input modes small and capital letters, press the alphanumeric key one or more times

quickly, with a pause after each character.

Special characters and symbols

"0" key": 1x = space ("˽"), 2x = underscore ("_"), 3x = 0

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"1" key: . + @ 1 ? ! - _ / \ ( ) ; & % * # <=> $ [ ]. Examples: 1x = "." ; 2x = "+", etc.

Letters with accents and umlauts: Keys "2" to "9". Available letters with accents

and umlauts depend on the phone's language setting. Example: If the phone language

is German, press key "2" four times to type "ä".

At a glance

Pound (hash) key

#

: Rescue

mode for TFTP update

Call LED

• Blinking fast: Incoming call

• Steady light: In call

• Blinking slowly: Missed call.

Press

to turn it off.

Star key

a A

• Switching between upper and

lower case when pressed

brieﬂ y while in letter mode

• Press for 3 seconds:

Lock/unlock the keypad

• Conﬁ rming, saving actions/

settings

• Accepting calls on

speakerphone

• From idle screen: Redial

• Canceling actions

• Terminate

calls on speaker-

phone + headset

• Turning off call LED after

missed call

From idle screen:

Received calls

Missed calls

Audio keys

Adjust volume

Mute microphone

Speakerphone on/off

Headset on/off

a A

1

4

7

2

5

8

3

6

9

0 #

ABC DEF

JKLGHI MNO

PQRS WXYZTUV

Alphanumeric

keypad

Display -

idle screen

"springboard"

Casing microphone

Casing

loudspeaker

Inactive identity: Red symbol

Active identity: Light-green symbol

Current identity for outgoing calls:

Green symbol with

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Using the touch screen

 Tap visual display object or area with ﬁ ngertip (Figures 4 - 7).

 Drag-and-drop: Place the ﬁ ngertip on the area or the virtual object on the display,

drag it to the target location, and lift the ﬁ nger off the screen (Figures 8 and 9).

Fig. 4 Fig. 5 Fig. 6 Fig. 7

Fig. 8 Fig. 9

Fig. 9a

Idle screen - "springboard" icons

Phone directory

Remote directories

(e.g., LDAP)

Favorites

Missed calls Received calls Redial (dialed calls)

Conﬁ gured identies.

Select outgoing

identity

Settings menu

Phone's IP address

and snom's web

address

Time. Tap to show

clockface and date.

Virtual function key

screen - see pg. 14

Call monitoring

screen

Date. Replaced

by info alert when

update available,

reboot necessary, etc.

Tap to see details.

DND: Activate/

deactivate.

Red symbol: DND

active

Forwarding all calls:

Activate/deactivate.

Red symbol: Call

forwarding active

Dedicated, customizable function keys

Turn DND

(do not disturb) on/off

Directory

Settings menu

Transfer call

Hold/unhold call

MWI (LED key)

Must be supported by PBX

• Lit when message is waiting on

mailbox

• Press to listen to message(s)

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* The submenus and the settings shaded black and gray are not available when the

phone is running in user mode. The factory setting is administrator mode. The

default administrator password is 0000 (4 x zero).

** System Info: Firmware version, IP address, MAC address, available + total memory

1

Preferences

1

Time Zone

2

Tone Scheme

3

Ringer

4

Language

5

Display

2

Call Features

1

Call Forwarding

1

Forward all

2 Forward

when busy

3

Fwd after timeout

2

Outgoing Calls

1

Auto Dial

2 Number

Guessing

3

Call Completion

4 Hide own

outgoing ID

3

Incoming Calls

1

Reject anonymous

2

Call Waiting

3 Auto Answer

Indication

4

Auto Answer Type

3 *

Identity

1 Outgoing

Identity

2

Reregister

3

Edit

4

Logoff

5

Logoff all

4 *

Network

1

IP Setting

2

Webserver

1

Webserver Type

2

HTTP Admin

3

HTTP Password

3

Reset VLAN

3

VLAN

1

VLAN ID (0-4095)

2 VLAN Priority

(0-7)

3

Switch off WLAN

4

WLAN

1

802.11b/g/n

2

802.11b/g

5 *

Maintenance

1

System Info**

2

User Mode

3

Reboot

4

Reset Values

3 *

Maintenance

1

System Info**

2 Administrator

Mode

3

Reboot

In administrator mode.

Touching button 2 will

switch phone to user

mode!

In user mode.

Administrator

password required to

switch to admin mode!

Maintenance

menu

• Enter menu:

• Tap item or press number key to open

submenus and settings

• Tap to scroll

• Tap list entry to select

• Tap context area or text field to save

• Settings with (On)/(Off) or (Yes)/(No):

Tap item to change and save

• Tap to return to the previous screen

• Tap to return to the idle screen

Settings menu

Time zone:

/

Tap

button to move to

beginning of next/

previous time zone

Show all

time zones

Show only

countries where

phone language is

spoken

Tap time zone to

select.

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The phone's web interface

1. Looking up the phone's IP address: Tap the icon. Example: 192.168.10.115.

2. Open a web browser on your PC. Type http:// and the IP address in the address

bar. Example: http://192.168.10.115. Press ENTER to open the phone's web

interface.

3. Click on an item in the menu on the left side of the screen to open that window.

4. If a window contains several pages, click on the tab at the top to open the page.

The font weight of the characters on the tab of the visible page is bold.

5. Any changes you make will not take effect until you click on "Save". Changes will be

lost if you open another page of the web interface without ﬁ rst clicking on "Save".

Clock/time format

Web interface > Preferences > General Information > 24 Hour Clock:

On: 24-hour format, 00:00 to 23:59

Off: 12-hour AM/PM format, 0:00 AM to 11:59 PM

Date format

Web interface > Preferences > General Information > US Date Format (mm/dd).

Example: March 8, 2010

On: 3/8/2010

Off: 8.3.2010

Conﬁ guring & modifying identities

Web interface > Identity 1-12 > Login. See "Initializing and registering the phone"

on page 13 for required and optional information.

Mapping virtual function keys

Key mapping: Web interface of phone > Function keys. Change settings > Click

on "Save". Example: Mapping virtual keys P7 and P8 with the extension function for

extensions 152 (Bill) and 158.

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Using the phone

Virtual function keys

Tap to show virtual keys screen.

Mapping the keys: See page 13.

 Ext. [ringing] - green key: Tap to pick

up call ringing on the extension

 Ext. [talking] - yellow key: In call

 Ext. [idle]: Tap to call the extension

 Spd.: Speed dial. Tap button to

speed-dial the number

Making calls

 With the handset: Enter the number on the alphanumeric keypad and pick up the

handset or

 pick up the handset, enter the number, and press

or tap context area.

 On speakerphone:

, enter the number, and press or tap context area.

Tap anywhere in

context area to dial

Speed Dial

Type the speed dial number or character on the alphanumeric keypad and press or

tap the text ﬁ eld.

Setting the speed dial numbers: Web interface > Speed Dial. Type each phone

number (or other allowable format like SIP URI) with any necessary area code and/or

country code etc. without spaces, hyphens, etc. into one of the textboxes of the table.

Do not add any names or other data that are not part of the number. Example: To enter

(911) 555-1234, type 9115551234.

Emergency Numbers

These numbers can be called even when the keyboard is locked. The numbers "911",

"112", "110", and "999" are preset.

Change/add numbers: Web interface > Preferences > Lock Keyboard > Emergency

Numbers (space separated). Type each number without spaces, hyphens, etc. between

the digits, separate the individual numbers with one empty space between them.

Example: 911 112 110 999.

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Accepting calls

 With the handset: Pick up the handset

 With a headset: Press

or tap context area with ringing phone symbol

 With the speakerphone: Press

Putting calls on hold

Press . The call LED starts to blink slowly, and

the held call is shown as a yellow button. Tap the

button to resume the call.

Conference (up to 5 participants, including you)

• Initiating:

1. Call all intended participants and put them on hold.

2. Tap

to show "Set up conference" screen.

3. Drag-and-drop participants into the conference area (see "Using the touch

screen" on page 15, Fig. 8).

4. Tap

to start the conference (Fig. 7). Conference in progress: Fig. 9 + 9a.

 Dropping one participant from conference: Drag-and-drop onto button on right side

of display (Fig. 9 + 9a).

 Stopping the conference and putting all participants on hold: Press

or .

 Talking to one of the participants alone: Put all participants on hold and tap on

participant's yellow button.

 Resuming the conference: Drag and drop participants into conference area and tap

.

Call transfer

Attended transfer

Put the call on hold

> Call the third party you wish to transfer the call to and

announce the call. If that party wishes to accept the call, tap > Drag-and drop

the yellow button into the text ﬁ eld > To transfer the call, tap the blue context area or

press .

Blind transfer

With call ringing or on the line: Tap

> Dial the phone number the call is to be

transferred to > Tap the text ﬁ eld or press

to transfer.

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Call forwarding

 All incoming calls.

◦ Turning on:

> Target when forwarding: Enter number > tap text ﬁ eld or

press

.

◦ Turning off:

• When busy.

◦ Turning on:

> 2 Call Features > 1 Call Forwarding > 2 Forward when

busy > 2 Target when Forwarding > enter number > tap text ﬁ eld or

press

> 1 Enable Forwarding [No]: Press "1" key or tap text ﬁ eld

to change to [Yes] >

> 1 Enable Forwarding [No]: Press "1" key or tap text ﬁ eld

to return to idle screen

◦ Turning off:

to change to [Yes] >

> 2 Call Features > 1 Call Forwarding > 2 Forward when

busy > 1 Enable Forwarding [Yes]: Press "1" key or tap text ﬁ eld to

change to [No] >

busy > 1 Enable Forwarding [Yes]: Press "1" key or tap text ﬁ eld to

• When call is not picked up (after timeout).

◦ Turning on:

> 2 Call Features > 1 Call Forwarding > 3 Forward after

Timeout > 2 Target when Forwarding > enter number >

> 3

Call Forwarding time > enter number of seconds >

> 1 Enable

Forwarding [No]: Press "1" key or tap text ﬁ eld to change to [Yes] >

◦ Turning off:

> 2 Call Features > 1 Call Forwarding > 3 Forward after

Timeout > 1 Enable Forwarding [Yes]: Press "1" key or tap text ﬁ eld

to change to [No] >

Timeout > 1 Enable Forwarding [Yes]: Press "1" key or tap text ﬁ eld

Call lists

 Missed calls: / . A number in the upper right corner of the icon indicates

the number of new missed calls. Tap icon to show details of missed call(s) and

simultaneously turn off ﬂ ashing call LED and clear icon; press

to turn off ﬂ ashing

call LED and clear icon without showing details of missed call(s).

 Received calls:

call LED and clear icon without showing details of missed call(s).

.

 Dialed calls:

.

Applicable to all lists:

◦ Scroll through list with

/ .

◦ Tap entry button to dial.

◦ Tap

Tap entry button to dial.

to show call details.

◦ Tap

to edit entry.

◦ Tap

to edit entry.

to add to phone directory.

◦ Tap

to add to phone directory.

to delete entry.

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Phone directory

Tap to open phone directory.

 Shortcut to <New Item> at the end of the list:

. Back to top entry: . Scroll:

/ .

 Tap name button to dial. Details: Tap

. Edit: > tap detail button.

 Delete entry:

Tap name button to dial. Details: Tap

.

 Entries with several phone numbers (for example, ofﬁ ce, home, and cell phone

number) are possible. For more information see the User Manual at

http://wiki.snom.com/Snom870/Documentation.

Trouble shooting

Reboot

> 5 Maintenance > 3 Reboot > "Reboot?" > Tap "OK" or press

Hard reboot

Disconnect power, wait for a few seconds, reconnect.

Never disconnect the power during a ﬁ rmware update!

Reset to factory values

> 5 Maintenance > 4 Reset values > enter administrator password >

All customized settings will be lost!

TFTP Update

When there is no other way to get the phone to work (administrator password lost,

etc.). How it is done: See http://wiki.snom.com/Firmware/Update/TFTP_Update/en.

All customized settings will be lost!

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COPYRIGHT NOTICE AND WARRANTY

DISCLAIMER

I.

Das Produkt enthält Software, die unter der

GNU General Public License, Version 2, frei

genutzt werden darf.

This Product contains Software applicable

to GNU General Public License, Version 2

which can be used freely.

II.

Im Verhältnis zu den Lizenzgebern der Soft-

ware gilt der folgende Haftungsausschluss:

Towards the licensor of this Software the fol-

lowing liability is disclaimed:

This program is distributed in the hope

that it will be useful, but WITHOUT ANY

WARRANTY; without even the implied

warranty of MERCHANTABILITY or FIT-

NESS FOR A PARTICULAR PURPOSE.

See the GNU General Public License for

more details.

III.

Der Lizenztext der GPL lautet wie folgt:

The GNU General Public License is as follows:

GNU GENERAL PUBLIC LICENSE

Version 2, June 1991

Free Software Foundation, Inc.

59 Temple Place, Suite 330

Boston, MA 02111-1307, USA

Everyone is permitted to copy and distribute

verbatim copies of this license document, but

changing it is not allowed.

Preamble

The licenses for most software are designed to

take away your freedom to share and change it.

By contrast, the GNU General Public License is

intended to guarantee your freedom to share and

change free software--to make sure the software

is free for all its users. This General Public License

applies to most of the Free Software Foundation‘s

software and to any other program whose authors

commit to using it. (Some other Free Software

Foundation software is covered by the GNU

Library General Public License instead.) You can

apply it to your programs, too.

When we speak of free software, we are referring

to freedom, not price. Our General Public

Licenses are designed to make sure that you have

the freedom to distribute copies of free software

(and charge for this service if you wish), that you

receive source code or can get it if you want it, that

you can change the software or use pieces of it in

new free programs; and that you know you can do

these things.

To protect your rights, we need to make restrictions

that forbid anyone to deny you these rights or to

ask you to surrender the rights. These restrictions

translate to certain responsibilities for you if you

distribute copies of the software, or if you modify

it. For example, if you distribute copies of such

a program, whether gratis or for a fee, you must

give the recipients all the rights that you have. You

must make sure that they, too, receive or can get

the source code. And you must show them these

terms so they know their rights.

We protect your rights with two steps: (1)

copyright the software, and (2) offer you this

license which gives you legal permission to copy,

distribute and/or modify the software.

Also, for each author‘s protection and ours, we

want to make certain that everyone understands

that there is no warranty for this free software.

If the software is modiﬁed by someone else and

passed on, we want its recipients to know that

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GNU GENERAL PUBLIC LICENSE

TERMS AND CONDITIONS FOR COPYING,

DISTRIBUTION AND MODIFICATION

0. This License applies to any program or other

work which contains a notice placed by the

copyright holder saying it may be distributed

APPENDIX

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cause it, when started running for such

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These requirements apply to the modiﬁed

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In addition, mere aggregation of another work

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3. You may copy and distribute the Program (or

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You may charge a fee for the physical act of

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69

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on the Program), you indicate your acceptance

of this License to do so, and all its terms and

conditions for copying, distributing or modifying

the Program or works based on it.

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performing source distribution, a complete

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terms of Sections 1 and 2 above on a medium

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4. You may not copy, modify, sublicense, or

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provided under this License. Any attempt

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License. However, parties who have received

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These actions are prohibited by law if you do

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