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Water Softener Warranties Helpful Hints

WATERCARE Water Softener Warranties Helpful Hints User guide

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  • What is the warranty period for WaterCare water softeners purchased directly from WaterCare?
    What is the extended warranty period?
    What are the conditions for the extended warranty?
    What are the exclusions to the warranty?
    What should I do if I need to bypass the softener due to a technical fault?
    How do I set the time and date on my new softener valve?
YOUR WATER SOFTENER
WARRANTIES & HELPFUL HINTS
WaterCare | Regal House | South Road | Harlow | CM20 2BL
www.watercare.co.uk
Telephone: 01279 780250 | Email: info@watercare.co.uk
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www.watercare.co.ukwww.watercare.co.uk
Thank you for purchasing your new water soener from WaterCare.
In this booklet you will find everything you need in respect of warranties
and helpful hints to ensure you get the best from your new soener.
Please note the index below and find relevant pages to your purchase.
CONTENTS
Helpful Hints Page 3
Direct Purchases T&C’s / Warranty Page 4
Trade Customer Purchases T&C’s Page 10
Soener Registration Form Page 11
WaterCare Contact Details Page 12
HELPFUL HINTS TO KEEP YOUR
SOFTENER WORKING PROPERLY
2 3
•Use only Tablet or Pebble Salt.
•Check the salt level regularly and ensure
it does not fall below the water level.
•Fill the cabinet approximately two thirds
full with salt when topping up.
WHAT’S IN THE BOX?
• Your WaterCare Water Softener
• 2 x Stainless Steel Connection Hoses
• Length of Drain Hose
• Length of ½” Overflow Hose
• 1 x Outlet Hose Mesh Washer Insert
• Drain Hose Air Gap Fitting
(re-order your salt via: www.watercare.co.uk)
•Avoid moving the soener once installed
as this may cause hoses to become kinked
and cause flooding.
•Reset time clock if power is cut o for more than an hour.
What’s in the Box? Page 3
Installation Guide Page 6
Installation Instructions Page 8
Quick Start Program Page 7
WARRANTY
TERMS & CONDITIONS
DIRECT PURCHASES FROM WATERCARE
This is a manufacturer’s warranty oering 24 months parts and labour cover on
manufacturing faults.
Where possible all repairs will be carried out on site.
CONDITIONS:
- The warranty covers the water soener only and not adjoining pipework.
- Service calls are taken and made Monday to Friday 9.00am – 4.00pm.
- Warranty is for domestic installations only.
- No liability can be accepted for damage caused by the water soener or ancillary
pipework.
- Work carried out that is not covered by this warranty will be charged at our standard
call out and labour rates (please contact for full details).
- The enclosed registration card must be completed and returned to us within
21 days of purchase.
EXCLUSIONS:
- Any fault arising from incorrect installation of the soener against the manufacturers
installation instructions.
- Misuse damage or neglect.
- Freezing of soener, water pipes or drain pipes.
- Excessively high water pressure.
- Blocking or kinking of supply or drain hoses.
- Interruption of electricity supply.
www.watercare.co.ukwww.watercare.co.uk
4 5
The Labour section of this warranty may be covered by the company from whom the
soener was purchased. Please contact them in the first instance.
EXTENDED WARRANTY
The parts and labour warranty on your soener can be extended for a period of up to 8
years subject to the following conditions.
The unit is registered with ourselves within the required time as stated in the main
warranty.
You agree as a condition of the warranty extension to have the soener serviced
by WaterCare every 24 months (first service will be carried out 24 months aer
installation).
This warranty can be cancelled by the user at any time by giving us written notice.
The extended warranty is not valid should we not be able to service the soener at the
required intervals.
The current cost of a biennial service is £165.00 including VAT (March, 2021) however
we will notify you of the cost prior to attending site and carrying out any service.
The exclusions to this warranty are the same as outlined in the main warranty.
Should you wish to take advantage of the extended warranty scheme please tick the
appropriate box on the registration card.
www.watercare.co.uk
6
INSTALLATION GUIDE
Hard Water Supply for
Drinking Water
WATER SOFTENER
CONTROL VALVE
TRAPPED UPSTAND
OR RUN DRAIN HOSE
TO EXTERNAL GULLY
Air Gap
Drain Clip
Overflow Hose
Terminated
Through Outside
Wall
STOP TAP on Incoming
Main Supply
X
X
Pressure Reducing Valve
(PRV) If Inlet Water
Pressure Exceeds 3 Bar
Non-Return Valve
13 AMP POWER SOCKET
Inlet Valve (Open)
Outlet Valve
(Open)
Bypass Valve (Shut)
SOFT WATER TO SERVICE EQUIPMENT
Inlet and Outlet Flexible
Braided Hoses
INLET
To By-Pass softener in case of technical fault:
C
lose In
let and Outlet isolation valve to softener and open By- Pass valve on
mains supply – Reverse to reconnect softener
www.watercare.co.uk
INSTALLATION INSTRUCTIONS
EASY SET UP INSTALLATION OF YOUR NEW SOFTENER
Before beginning installation please ensure:
1) Pressure reducing valve is fitted to pipe work if site pressure is over 3 bar.
2) Minimum site pressure is Min 1.5 bar – If below we recommend installation of
pumped soener.
Failure to adhere to above may aect the performance of the soener and invalidate
warranty.
INSTRUCTIONS
- Remove Soener from the box and ensure that all parts are correct.
- Connect hoses to inlet and outlet connections on the back of the valve.
- Connect drain hose and ensure this is sited into a suitable waste outlet using air gap
fitting supplied.
- Slowly open the inlet valve to allow water to enter soener.
- Allow water to run to drain for approx. 5 mins or until clear.
- Turn on electricity supply to soener.
- Set day and time as per program instructions.
- Slowly open water outlet.
- Ensure bypass is set to closed.
- Check water supply, flow and that protected equipment is working.
- Pour 6 inches of water into cabinet and add tablet salt.
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www.watercare.co.uk
QUICK START PROGRAM
HOW TO PROGRAM YOUR NEW VALVE
Your new soener valve has been factory set to the parameters required for the
soener size supplied and will only need to be set to the correct time of day in most
instances.
Factory Settings: Regeneration Time 2.00 AM
Regeneration frequency volumetrically controlled
SETTING TIME & DATE
Set "Hour" by pressing and holding for 3 seconds.
Use either or keys to select.
Press to confirm and move to "Minutes" and select either or
Press to confirm and move to "Day".
Select either or and set with
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WARRANTY
TERMS & CONDITIONS
TRADE CUSTOMER PURCHASES
This is a manufacturer’s warranty oering 12 months parts and labour cover on
manufacturing faults.
Where possible all repairs will be carried out on site.
CONDITIONS:
- The warranty covers the water soener only and not adjoining pipework.
- Service calls are taken and made Monday to Friday 9.00am – 4.00pm.
- Warranty is for commercial installations only.
- No liability can be accepted for damage caused by the water soener or ancillary
pipework.
- Work carried out that is not covered by this warranty will be charged at our standard
call out and labour rates (please contact for full details).
- The enclosed registration card must be completed and returned to us within
21 days of purchase.
EXCLUSIONS:
- Any fault arising from incorrect installation of the soener against the manufacturers
installation instructions.
- Misuse damage or neglect.
- Freezing of soener, water pipes or drain pipes.
- Excessively high water pressure.
- Blocking or kinking of supply or drain hoses.
- Interruption of electricity supply.
SOFTENER PRODUCT REGISTRATION CARD
To be completed & returned within 21 days of purchase/installation.
Softener Type & Size........................................................................
Serial No...........................................................................................
Date of Purchase/Installation........................................................
Distributor Details
Name................................................................................................
Address............................................................................................
..........................................................................................................
Post Code........................................................................................
Customer Details (optional for distributors)
Name................................................................................................
Address............................................................................................
..........................................................................................................
Post Code........................................................................................
Please register my softener and contact me annually to arrange a service
Servicing of this softener is covered by a 3rd Party Distributor
...................................................................................................................................
WATERCARE
FREEPOST NATE 1224
HARLOW
ESSEX
CM20 2BL
www.watercare.co.uk 11
WaterCare
Regal House
South Road
Harlow
CM20 2BL
Telephone: 01279 780250
Email: info@watercare.co.uk
If you have any queries please contact us...
www.watercare.co.uk
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