Hearing
Systems
Ace primax
User Guide
Hearing
Systems
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Content
Welcome 4
Your hearing inruments 5
Inrument type 5
Getting to know your hearing inruments 5
Components and names 6
Controls 8
Settings 9
Batteries 10
Battery size and handling tips 10
Replacing batteries 11
Daily use 12
Turning on and o 12
Inserting and removing the hearing inruments 13
Adjuing the volume 16
Changing the hearing program 16
Special liening situations 17
On the phone 17
Maintenance and care 18
Hearing inruments 18
Ear pieces 20
Professional maintenance 22
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Further information 23
Safety information 23
Accessories 23
Symbols used in this document 23
Troubleshooting 24
Country-specic information 25
Service and warranty 27
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Welcome
Thank you for choosing our hearing inruments to
accompany you through everyday life. Like anything new,
it may take you a little time to become familiar with them.
This guide, along with support from your Hearing Care
Professional, will help you underand the advantages
and greater quality of life your hearing inruments oer.
To receive the mo benet from your hearing
inruments, it is recommended that you wear them every
day, all day. This will help you get adjued to them.
CAUTION
It is important to read this user guide and the safety
manual thoroughly and completely. Follow the
safety information to avoid damage or injury.
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Your hearing inruments
This user guide describes optional features that
your hearing inruments may or may not have.
Ask your Hearing Care Professional to indicate the
features that are valid for your hearing inruments.
Inrument type
Your hearing inruments are a RIC (Receiver-in-Canal)
model. The receiver is placed within the ear canal and
connected to the inrument via a receiver cable. The
inruments are not intended for children under the age
of 3 years or persons with a developmental age of under
3 years.
Getting to know your hearing inruments
It is recommended to familiarize yourself with your new
hearing inruments. With the inruments in your hand
try using the controls and note their location on the
inrument. This will make it easier for you to feel and
press the controls while wearing the hearing inruments.
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Components and names
ᇀ
ᇀ
ᆺ
ᆺ
ᆼ
ᆼ
ᆽ
ᆽ
ᆾ
ᆾ
ᆿ
ᆿ
ᆻ
ᆻ
ᇁ
ᇁ
➊ Ear piece
➋ Receiver
➌ Receiver cable
➍ Microphone openings
➎ Push button
➏ Battery compartment
➐ Side indicator
(red = right ear,
blue = left ear)
➑ Receiver connection
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You can use andard or cuom-made ear pieces.
Standard ear pieces Size
Click Dome™ single
(open or closed)
Click Dome semi-open
Click Dome double
You can easily exchange the andard ear pieces.
Read more in section "Maintenance and care".
Cuom-made ear pieces
Cuom shell
Click Mold™
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Controls
With the push button you can, for
example, switch hearing programs.
The Hearing Care Professional has
programmed your desired functions
to the push button.
You can use a smartphone app for remote control.
Push button function L R
Press briey:
Program change
Press long:
Standby/turn on
L = Left, R = Right
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Settings
Hearing programs
1
2
3
4
5
6
Read more in section "Changing the hearing program".
Features
Power-on delay enables while-free insertion
of hearing inruments.
Read more in section "Turning on and o".
The tinnitus therapy feature generates a sound
to diract you from your tinnitus.
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Batteries
When the battery is low the sound becomes weaker
or you will hear an alert signal. The battery type will
determine how long you have to replace the battery.
Battery size and handling tips
Ask your Hearing Care Professional for recommended
batteries.
Battery size: 10
● Always use the correct battery size for your hearing
inruments.
● Remove the batteries if you intend not to use the
hearing inruments for several days.
● Always carry spare batteries.
● Remove empty batteries immediately and follow your
local recycling rules for battery disposal.
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Replacing batteries
Removing the battery:
XOpen the battery compartment.
XUse the magnet ick to pull out
the battery. The magnet ick is
available as an accessory.
Inserting the battery:
XIf the battery has a protective lm,
remove it only when you are ready
to use the battery.
XInsert the battery with the "+" symbol
facing up (refer to the picture).
XCarefully close the battery compartment. If you feel
resiance, the battery is not inserted correctly.
Do not attempt to close the battery compartment by
force. It can be damaged.
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Daily use
Turning on and o
You have the following options to turn your hearing
inruments on or o.
Via battery compartment:
XTurning on: Close the battery compartment.
The default volume and hearing program are set.
XTurning o: Open the battery compartment to the r
catch.
Via push button:
XTurning on or o: Press and hold the push button for
several seconds. Refer to section "Controls" for the
settings of your controls.
After turning on, the previously used volume and
hearing program remain set.
When wearing the hearing inruments, an alert tone can
indicate when an inrument is being turned on or o.
When the power-on delay is activated, the hearing
inruments turn on after a delay of several seconds.
During this time you can insert the hearing inruments
into your ears without experiencing unpleasant feedback
whiling.
The "power-on delay" can be activated by your Hearing
Care Professional.
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Inserting and removing the hearing inruments
Your hearing inruments have been ne-tuned
for your right and left ear.
Colored markers indicate the side:
● red marker = right ear
● blue marker = left ear
Inserting a hearing inrument:
XHold the receiver cable at the bend
closer to the ear piece.
XCarefully push the ear piece in
the ear canal ➊.
XTwi it slightly until it sits well.
Open and close your mouth
to avoid accumulation of air
in the ear canal.
XLift the hearing inrument and
slide it over the top of your ear ➋.
CAUTION
Risk of injury!
XInsert the ear piece carefully and not too deeply
into the ear.
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● It may be helpful to insert the right hearing
inrument with the right hand and the left
hearing inrument with the left hand.
● If you have problems inserting the ear piece,
use the other hand to gently pull your earlobe
downwards. This opens the ear canal and
eases insertion of the ear piece.
The optional retention rand helps to securely retain the
ear piece in your ear. To position the retention rand:
XBend the retention rand and
position it carefully into the
bottom of the bowl of your ear
(refer to the picture).
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Removing a hearing inrument:
XLift the hearing inrument
and slide it over the top of
your ear ➊.
XIf your hearing inrument is
equipped with a cuom shell
or a Click Mold, remove it by
pulling the small removal cord
toward the back of your head.
XFor all other ear pieces: Grip the receiver in the
ear canal with two ngers and pull it carefully out ➋.
Do not pull the receiver cable.
CAUTION
Risk of injury!
XIn very rare cases the ear piece could remain in
your ear when removing the hearing inrument.
If this happens, have the ear piece removed by
a medical professional.
Clean and dry your hearing inruments after usage.
Read more in section "Maintenance and care".
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Adjuing the volume
Your hearing inruments automatically adju the volume
to the liening situation.
You can use a smartphone app for volume control.
Changing the hearing program
Depending on the liening situation, your hearing
inruments automatically adju their sound.
Your hearing inruments may also have several hearing
programs which allow you to change the sound, if
needed. An optional signal tone can indicate the program
change.
XTo change the hearing program, press the push button
briey.
Refer to section "Controls" for the setting of your
controls. Refer to section "Settings" for a li of
your hearing programs.
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Special liening situations
On the phone
When you are on the phone,
hold the telephone receiver
slightly above your ear. The
hearing inrument and telephone
receiver have to be aligned. Turn
the receiver slightly so that the
ear is not completely covered.
Telephone program
You may prefer a certain volume when using the phone.
Ask your Hearing Care Professional to congure a
telephone program.
XSwitch to the telephone program whenever you are on
the phone.
If a telephone program is congured for your hearing
inruments, it is lied in section "Settings".
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Maintenance and care
To prevent damage it is important that you take care of
your hearing inruments and follow a few basic rules,
which will soon become a part of your daily routine.
Hearing inruments
Drying and orage
XDry your hearing inruments overnight.
XAsk your Hearing Care Professional for recommended
drying products.
XFor longer periods of non-use, ore your hearing
inruments with open battery compartment and
batteries removed in a drying syem to avoid the
adverse eects of moiure.
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Cleaning
Your hearing inruments have a protective coating.
However, if not cleaned regularly you may damage the
hearing inruments or cause personal injury.
XClean your hearing inruments daily with a soft, dry
tissue.
XNever use running water or immerse the
devices in water.
XNever apply pressure while cleaning.
XAsk your Hearing Care Professional for recommended
cleaning products, special care sets, or more
information on how to keep your hearing inruments
in good condition.
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Ear pieces
Cleaning
Cerumen (ear wax) may accumulate on the ear pieces.
This may aect sound quality. Clean the ear pieces daily.
For all types of ear pieces:
XClean the ear piece right
after removal with a soft
and dry tissue.
This prevents that
cerumen becomes
dry and hard.
For Click Domes:
XSqueeze the tip of the dome.
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