BIGM ATE THERMY APPLIANCE User manual

Thermy

TM

- Thermal Screening to

Detect People with Elevated

Temperatures

Requirements For a Non-Contact Free

Flow Pre-Screening Solution

Critical Risk Management and Observational Technology

   
Contents: 
 
Purpose 3 
General 3 
Technical & Performance 6 
Privacy & Security 9 
Installation 10 
User Interface 12 
Support & Maintenance 13 
 
                                                   © https://bigmate.com.au                                                            2

1 Purpose

The following requirements form the basis of an effective thermal temperature monitoring

solution to assess the temperature of people in various physical environments, ranging from

office spaces, receptions or various entry/exit points to sites. The thermal monitoring solution

must be secure, reliable and accurate to ensure it can be relied upon as a pre-screening

solution. The thermal monitoring system will be used to pre-screen people in a free flow

environment and ensure that any people registering with a high temperature can be readily

identified for further testing or other medical assessments in-line with organisational

requirements.

The information below constitutes the minimum requirements for an effective solution.

Therefore the solution must be scalable and flexible to evolve with the needs of the business.

The minimum requirements are as follows:

2 General

Requirement

Compliance

Comments

Be non-contact, ensuring

temperature assessments can be

done without the need for

close proximity to the person.

Compliant

Thermy can detect people from as close

as three (3) metres to a distance of up to

30 metres.

Allows free flow of people without

them having to stop for analysis

(continuous movement

of people).

Compliant

Thermy does not require laneways or

stopping points and can be mounted at

various heights above two (2) metres. It

allows for the continuous movement of

people without the need for any change

in normal movement behaviour.

This can be in a confined space such as

an office corridor or it can be in a broad

area such as entrance gates to a site or

kitchen area (for example).

Complete all analysis at the edge

for performance (not in the cloud).

Compliant

Thermy performs all its analysis on the

edge, ensuring no video is transferred

out of the workplace. This ensures a

greater level of security and privacy

compliance.

Be expandable to accommodate

changes over time (grow rich in

features where required).

Compliant

Bigmate uses Amazon Web Services with

all data hosted in Australia (other

regions can be enabled if required to

meet privacy/regulatory obligations).

Thermy’s AWS architecture is scalable

and can accommodate for as many sites

as required that can meet broad

geographic needs also.

There is no limit on the number of

gateways, cameras or users with the

AWS architecture we have developed,

allowing for ready integration into your

existing systems.

Minimise false positives by

removing thermal sources (like hot

drinks) from analysis.

Compliant

Thermy has in-built logic to recognise

false positives that may come from hot

or cold drinks, food and other

temperature sources. By taking these

into account, it minimises false

reporting.

As an example, Thermy has been tested

with 40,000 people analysed a month in

a kitchen environment and has been

demonstrated to perform with next to

no false positives.

Ensure all persons are analysed and

not missed. This is identified

through the results.

Compliant

Thermy uses a thermal and optical

camera to provide clear analysis results

both in a thermal environment as well as

an optical environment. Each person

analysed has an image and the person is

identified in both the thermal and

optical image. This ensures that each

person has a full audit trail for

compliance purposes, demonstrating the

analysis has been completed. Together

with our safety people detection

algorithm which has been proven for

many years in critical safety applications,

each person that enters the frame can

be identified clearly.

Provide a full audit trail for ongoing

Compliant

Immediate analysis results are important

reporting and auditing needs.

to identify anyone with an elevated

temperature for further management as

appropriate. It is also critical to have this

information available for ongoing audit,

compliance and analysis. Each camera,

building, site or region can be analysed

to identify trends and patterns as well as

ensure that any historical analysis can be

done quickly and easily, either in our

platform or within another existing

analytics application.

Is flexible in nature - can be

repurposed to other tasks such as

industrial temperature monitoring

or other applications over time (if

needed).

Compliant

Thermy has been designed to

accommodate changing needs as

businesses evolve or shift focus to

different areas.

The appliance can support multiple

applications, such as Warny and Thermy

simultaneously.

Warny, for monitoring safe movement of

people and moving machinery can be

deployed using the same infrastructure,

ensuring the solution can be extensible

over time.

The appliance can also support other

applications such as industrial

temperature monitoring where the

thermal cameras can be repurposed, or

new cameras attached, to monitor

industrial equipment or the environment

for unusual temperature changes.

3 Technical & Performance

Requirement

Compliance

Comments

Be capable of assessing a person

between 3 metres and 20 metres

from the thermal camera to allow

for a variety of physical

environments.

Compliant

Thermy can operate from as little as 3

metres from the camera to up to 30

metres. This provides an excellent

range that allows the assessment of

many people simultaneously if in view

and hundreds of people per minute.

With such a broad range, and

specifically designed to operate not just

in an office environment, but in most

indoor and outdoor environments,

Thermy provides flexibility to work in

environments without the need to

change the physical space to suit.

Capability of assessing at least 20

people simultaneously per camera.

Compliant

Thermy is capable of monitoring at least

20 people simultaneously on each

camera. It can analyse and

continuously process hundreds of

people per minute, making it ideal for

monitoring large numbers of people

moving in a short space of time, such as

during shift changes, break periods or in

stadiums/other places with a high flow

rate of people.

By monitoring people in high traffic

environments such as entering or

exiting the site, or kitchen area, it also

allows for assessment of the same

person multiple times. It can be that a

person enters the site and registers

normal however after a few hours a

fever develops. This approach means

that people can be multiple times

throughout the day.

Capability of assessing multiple

people per minute per camera.

Compliant

Thermy can typically assess up to 500

people per minute per camera

Capable of assessing a temperature

range of at least 30 - 42°C.

Compliant

Thermy assesses within a temperature

range of 28°C to 44°C.

Must have a tested accuracy of

0.3°C or better.

Compliant

Thermy has been tested with an

accuracy of 0.2°C or 0.2988°C when

standard deviations are included.

Does not require calibration - no

need for thermal reference sources

like black body detectors to avoid

the additional operational overhead

of their maintenance and

calibration.

Compliant

Thermy comes with the camera

calibrated from Bigmate. This means

that no further calibration is required

and no black body device is required for

ongoing calibration. This approach

reduces operational complexity while

maintaining the high degree of accuracy

required for thermal temperature

monitoring.

Support multiple thermal cameras

in a single integrated solution

(ideally up to five (5) thermal

cameras).

Compliant

The Thermy Appliance can process up

five (5) cameras in real time

simultaneously. This means that a single

appliance can support multiple thermal

cameras in an integrated manner (i.e.

when connected on the same network).

Redundancy can be achieved in three

ways.

Camera redundancy

By placing 2 or more thermal cameras

strategically at a location, should one

thermal camera fail, the other thermal

camera will counter for this. This can

also enhance the coverage where

monitoring a very large area.

Appliance redundancy

A camera can be configured to

communicate with multiple appliances.

Should a gateway not operate (for

example due to being disconnected

from the network) then the second

gateway will continue to operate

correctly.

Network redundancy

Each appliance can support multiple

networks. They can be configured to

address network outages.

Capable of integrating with 3rd

party systems in real time (e.g. AWS

SNS, SQS and Rest APIs) to allow

data to be exchanged with other

systems.

Compliant

Thermy is designed for API and 3rd

party systems integration from the

ground up. This allows data to be

immediately distributed to 3rd party

systems as a push stream or to be

integrated with RESTful APIs. A

complete RESTful API is also available to

pull data from the platform.

Bigmate natively integrates with AWS

IoR, SNS and SQS, including standard

and FIFO queues.

Assess a person’s temperature

within 0.3 seconds.

Compliant

Thermy is a real-time solution which

calculates temperature in less than

300ms. Multiple analysis can be

completed on a person as well, ensuring

it does not rely on a single temperature

reading.

Make results available in the cloud

within 2 seconds to allow operators

to view the results rapidly.

Compliant

With a stable internet connection,

events are generated within 2 seconds

or faster for rapid viewing on any

standard web browser. This removes

cluttered monitors and allows

monitoring from any desktop web

browser quickly and efficiently.

Importantly, this also enables rapid

viewing by staff without having to waste

valuable resources sitting at a

monitoring desk.

The same speed applies to email and

SMS alerts (subject to the carrier/mail

provider).

Be able to utilise environmental

conditions or comparative analysis

to reduce false positives.

Compliant

Thermy takes into account the

environmental temperature to remove

unusual heat sources, thereby

improving accuracy in temperature

readings. Thermy also compares

readings of people previously analysed.

By combining the environmental

temperature and relative comparison

features, it enables better accuracy in

changing environmental conditions



.

Not be impacted by facial hair,

glasses, hats or other facial

coverings.

Compliant

Thermy’s ‘True Skin View’ technology

accounts for most facial obstructions

and will identify skin in most cases

(provided the face isn’t fully

obstructed).

Can connect to existing optical

cameras that have a minimum

specification of:

● IP based camera

● 720p resolution

● At least 10 fps

● Support UDP, RTP and RTSP

streaming of video

Note: our calibrated thermal

camera is still required.

Compliant

We have integrated with most IP CCTV

cameras on the market. Thermy/Warny

have been designed to work with a very

common minimum specification to

ensure we can integrate with the

majority of existing CCTV cameras. It

will operate with any IP camera that can

provide the following:

Optical Camera

IP based camera

UDP/RTP or RTSP stream available

At least 720p resolution (1280x720)

~12 frames per second

Thermal Camera

Axis Q2910 High Quality (Swedish)

4 Privacy & Security

Requirement

Compliance

Comments

Only use TLS (SSL) for all

communications across the

internet.

Compliant

Thermy’s security protocols and design

features have been carefully considered

from the ground up. All data is

transmitted using TLS (typically TLS 1.2

or newer). Additionally, Bigmate

monitors all aspects of the system for

anomalies and performs security audits

and penetration testing.

Be restricted such that there is no

direct access from the internet (i.e.

no ports will be open inbound

through a firewall to the solution

from the internet).

Compliant

Thermy does not require any inbound

ports to be open. This ensures it can sit

discreetly behind a firewall and no

inbound internet access is required. It

requires TCP ports 443 and 8883 open

outbound to securely communicate

with AWS infrastructure.

Store data securely in the cloud.

Compliant

Bigmate uses Amazon Web Services

secure, reliable and redundant cloud

infrastructure. A well architectured

review has been completed and

Bigmate is an AWS Advanced Tier

Technology Partner.

Define the period data is by default

stored for.

Compliant

Twelve (12) months by default and if

there are specific requirements, this can

be discussed and configured.

Be able to remove thermal and

optical images from datasets for

anonymous aggregated analysis if

required.

Compliant

Data can be used for aggregated

analysis in a completely anonymous

manner. By excluding the images from

the data, there is no Personally

Identifiable Information (PII) in the

dataset.

5 Installation

Requirement

Compliance

Comments

Be self-installable.

Compliant

Thermy can be installed by

non-technical staff in 30 mins - 1 hour.

Must be able to operate either as a

stand alone (portable) solution or

as a solution integrated with local

CTV and/or corporate networks.

Compliant

Thermy can be offered in a standalone

solution that is self contained running

off 4G/LTE connectivity, or it can be

installed as an integrated solution,

attached to the corporate network.

Be installable across a wide range of

environments and locations

Compliant

Thermy is industry agnostic, using

cameras that are rated IP66. What this

including indoor and outdoor

locations.

means is that the camera and detection

algorithms will work both indoors and

outside.

A full list of standards across

environmental, safety and emissions is

below.

Emission and Immunity

EN 55022 Class B, EN 50121-4, EN

55024, EN 61000-3-2, EN 61000-3-3, EN

61000-6-1, EN 61000-6-2, FCC part 15

Subpart B Class A, FCC part 15 Subpart B

Class B, ICES-003 Class B, VCCI Class B,

ITE, C-Tick AS/NZS CISPR22 Class B, KCC

KN22 Class B, KN-24.

Safety

IEC/EN/UL 60950-1, IEC/EN/UL

60950-22, IS 13252.

Environment

EN 50581, IEC 60529 IP66, IEC 60529

IP67, NEMA 250 Type 4X, IEC 60068-2-1,

IEC 60068-2-2, IEC 60068-2-6, IEC

60068-2-14, IEC 60068-2-27, IEC

60068-2-30, IEC 60068-2-78.

Training and user manuals shall be

provided so anyone with minimum

experience can set up and operate

the system (noting IT and CCTV

skills may be required for

integration with existing networks).

Compliant

Bigmate provides an installation and

user manual. It also provides

configuration and remote support.

With many existing deployments,

particularly with limited travel available,

Bigmate has had significant experience

in assisting clients during installation as

a remote service. This has been done in

other countries outside of Australia.

6 User Interface

Requirement

Compliance

Comments

Provide, as a minimum, a

cloud web interface.

Compliant

Thermy is accessed via a standard web

browser (cloud web interface). All

standard web browsers are supported.

Must support access control to the

camera level to set user access to

the results from each camera

Compliant

The platform enables access control to

be configured for each user where they

can be configured to have access to a

single camera, site, range of sites or

organisation wide. The access control is

extremely granular and can also enable

access to certain features of the

platform.

The access control extends to the

RESTful API where users can only access

the API calls and data they have been

given permission to access.

This approach means that users can be

configured to only have access to what

they require.

Must provide a thermal and

corresponding optical camera

image of each person assessed

Compliant

When Thermy captures an event (stores

a temperature reading) the adjacent

optical camera is triggered to take a

snapshot of the person related to the

captured event.

The person analysed must be

identified in the image where there

is more than one person in the

image at that time.

Compliant

For Thermy to capture an event it must

first identify a person, then isolate their

head. Thermy will then trigger the

optical camera, so by design the optical

image can be used to identify each

person (provided the front of their head

is captured).

Have the ability to filter to display

only high (or important) readings.

Compliant

Our Insights Platform can filter events

between each different analysis result.

While this is the default, the platform is

extremely flexible. It can be configured

to provide additional information and

filter on that as well.

Be capable of sending email and

SMS alerts for high readings to

multiple recipients.

Compliant

Our Insights Platform can send

email/SMS alerts to pre-configured

people as required. The email can also

include images if required

7 Support & Maintenance

Requirement

Compliance

Comments

Does not require any ongoing or

periodic manual calibration.

Compliant

Cameras are provided already

calibrated which means no ongoing

calibration is required.

Support shall be provided remotely

to account for travel restrictions,

including 2nd and 3rd level support.

Compliant

Bigmate provides support through our

head office in Brisbane, during business

hours. This includes 1st, 2nd and 3rd

level support.

Has a minimum warranty

period of 12 months on all

hardware.

Compliant

All hardware components have a

minimum 12 month warranty.

Ensures software support is

available for a minimum of 5 years.

Compliant

Bigmate provides ongoing maintenance

and upgrades to its software.

As such we support our software with

ongoing maintenance and upgrades as

released for a minimum of 5 years.

Hardware and software shall be

rated to at least 5 years operational

life in office operating conditions.

Compliant

Thermy Appliances and optics are

industrial rated, which ensures

reliability for many years. 5 years is a

minimum specification to be a

component of the Thermy solution.

This is consistent with our software

strategy above.

Define server OS requirements.

Compliant

We provide the Warny appliance

pre-built and fully managed by Bigmate.

No operating system is required to be

provided by the customer.

We use Ubuntu 18.04 LTS Server which

is then hardened, audited and

penetration tested.

BIGM ATE THERMY APPLIANCE User manual

BIGM ATE THERMY APPLIANCE User manual

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