2Wire Gateway 2070 Series User manual

Brand: 2Wire

Model: Gateway 2070 Series

Category: Gateways/controllers

Type: User manual

This manual is also suitable for

2WIRE2071

For 2070 Series

2Wire Gateway

Installation Guide

Notice to Users

readable form without prior written approval.

2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN AND

HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH

REGARD TO THIS MANUAL, THE SOFTWARE, OR SUCH OTHER INFORMATION, IN NO EVENT SHALL 2WIRE, INC. BE LIABLE FOR ANY

INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, WHETHER BASED ON TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR

IN CONNECTION WITH THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF.

2Wire, Inc. reserves the right to make any modification to this manual or the information contained herein at any time without notice.

The software described herein is governed by the terms of a separate user license agreement.

Updates and additions to software may require an additional charge. Subscriptions to online service providers may require a fee and

credit card information. Financial services may require prior arrangements with participating financial institutions.

2Wire, the 2Wire logo, and HomePortal are registered trademarks, and HyperG, Greenlight, FullPass, and GuestPass are trademarks

of 2Wire, Inc. All other trademarks are trademarks of their respective owners.

5100-000376-000 Rev A

Contents

Chapter 1: Getting Started

Remove or Disable Conflicting Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Check Your Computer’s Browser and System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Browser Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Chapter 2: Connect the First Computer to the Gateway

Choose a Computer and Connection Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Install the DSL Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

For Wall-Mounted Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Ethernet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Check Your Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Install the 2Wire Gateway USB Driver - Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Install the 2Wire Gateway USB Driver - Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Check Your Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Chapter 3: Run the 2Wire Setup Wizard

Windows XP/2K/ME/98SE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Macintosh OS 10.1.4/10.1.5/10.2.0 - 10.2.8/10.3.3 - 10.3.8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 4: Add Computers to the Network

Ethernet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Chapter 5: Diagnostics

Understanding Broadband Redirect Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Excessive Sessions Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Invalid Customer Information (PPP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

No DSL Connection - Unable to Train . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Intermittent Connection Issue - Uncanceled Echo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Broadband Link is Currently Not Available - DSL Connection Issue . . . . . . . . . . . . . . . . . . . . . 13

Broadband Link is Currently Not Available - Connection Error . . . . . . . . . . . . . . . . . . . . . . . . . 13

Router Behind Router Detected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Provision Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Understanding the Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Appendix A: Install the Gateway on Other Operating Systems

Ethernet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Configuring the Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Regulatory Information

Getting Started

Remove or Disable Conflicting Applications

Internet sharing software and PC based firewall applications typically interfere with the 2Wire gateway, and

should be removed or disabled before you install the gateway. The 2Wire gateway provides the same

features as the products listed below.

If you have any of the following (or similar) applications installed on your computers, remove or disable

them according to the manufacturer’s instructions before proceeding.

Check Your Computer’s Browser and System Requirements

Verify that your computers meet the following minimum requirements:

Browser Requirements

Windows: Microsoft Internet Explorer 5.5 or higher (included on the 2Wire CD), Netscape Navigator 4.7 or

higher, or Firefox 1.0 or higher.

Macintosh: Safari 1.0, Microsoft Internet Explorer 5.0, or Netscape 4.74 or higher.

System Requirements

• 5 MB of available hard disk space for 2Wire gateway software.

• Windows XP, Windows 2000, Windows NT 4.0 with Service Pack 6, Windows ME, Windows 98/98SE,

or Mac OS 8.6 or higher.

• Network adapter (such as Ethernet or USB).

Internet Sharing Applications Proxy Software Security Software

Microsoft Internet Connection Sharing Wingate Norton Internet Security

Intel Anypoint ISS Sygate Black Ice

3Com HomeClick Zone Alarm

Connect the First Computer to the Gateway

Congratulations on the purchase of your 2Wire gateway. To install your gateway and configure your network,

follow these steps.

Note: Features for different models may vary. Product details will be specified for each particular

model.

Choose a Computer and Connection Type

There are many ways to set up your network, but typically the first computer is located in the same room as

the gateway and your DSL connection. Ethernet is the preferred connection method for your first computer,

although instructions for connecting via USB are also provided.

The first computer you connect to the network is used to configure the 2Wire gateway for proper operation.

Choose one of the following methods to connect your first computer to the gateway. Save and close all open

programs before you begin connecting your gateway.

Install the DSL Filter

Note: New DSL customers only. Existing DSL customers with filters already installed should

proceed to Ethernet Connection on page 4, or USB Connection on page 5.

Regular telephone and Digital Subscriber Line (DSL) signals are carried over the same line. Converting your

regular telephone line to DSL can cause high-pitched tones and static when using the phone.

Installing a filter on every telephone or telephone device sharing the same telephone number as your DSL

separates these signals and eliminates the noise.

Connection Type Page

Ethernet page 4

USB page 5

1. Do not install DSL filters if your telephone line is only carrying a DSL signal.

Connect the First Computer to the Gateway

To install the DSL filter:

1. Locate the phone jack where you want to connect your 2Wire

gateway.

2. Insert the DSL filter into the jack.

3. If you have a phone, answering machine, fax machine, satellite TV

equipment, or other phone device in this jack location, plug it into

the filter port labeled

PHONE.

4. Install a DSL filter on all other phone devices in your house (such as dial-up modems, fax machines,

caller ID devices, and set top boxes). Plug each of these devices into the filter port labeled

PHONE.

For Wall-Mounted Phones

If you have a wall-mounted telephone, install a wall-mount DSL filter following these steps.

Note: The extra phone jack located at the bottom of the filter (labeled LINE) is provided should

you wish to connect your gateway at this phone connection.

1. Lift the telephone from the wall pegs and disconnect the phone cord from the wall jack.

2. Connect the telephone cord from the back

of the DSL filter into the wall jack. Align the

keyhole slots on the filter with the wall plate

pegs and press down gently to secure.

3. Connect the telephone cord to the phone

jack located on the front of the mounted

filter.

4. Attach the telephone to the mounting pegs on the DSL filter and your installation is complete.

Connect the First Computer to the Gateway

Ethernet Connection

Figure 1. Gateway Connected Via Ethernet

Connect the provided power adapter from the gateway's POWER port to an electrical outlet. The POWER

light on the front of the gateway should be green.

2. Connect the provided gray phone cable from the gateway's PHONE LINE port to the DSL filter jack

labeled

DSL/HPNA.

3. Connect the yellow Ethernet cable provided with the gateway from the LOCAL ETHERNET port on the

gateway to your computer’s Ethernet port.

Check Your Connections

With your computer completely started, verify the POWER and ETHERNET indicator lights on the front of the

2Wire gateway are green. If they are not, see “Understanding the Indicator Lights” on page 15. The

INTERNET indicator light will not turn green until the gateway software has been installed and an Internet

connection has been established.

Connect the First Computer to the Gateway

USB Connection

Note: The 2Wire 2070B gateway does not include USB support. If you are using a 2Wire 2070B

gateway, skip this section.

Figure 3. Gateway Connected Via USB

Connect the provided AC power adapter from the 2Wire gateway’s POWER port to an electrical outlet.

The

POWER light on the front of the gateway should be green.

2. Connect the provided blue USB cable from the gateway’s USB port to the USB port on your computer.

3. Connect the provided gray telephone cable from the gateway’s PHONE LINE port to a telephone jack with

DSL service.

Connect the First Computer to the Gateway

Install the 2Wire Gateway USB Driver - Windows

1. Power on your computer and place the 2Wire CD in your computer’s CD-ROM drive.

2. If the Add Hardware Wizard displays, follow the on-screen instructions. If prompted to identify where to

search for drivers, deselect

Floppy Disk drive and check CD-ROM drive.

3. After the driver installs click Finish to complete the driver installation. The Setup Wizard will resume

when your PC has rebooted.

Note: Microsoft Windows 98 users may be prompted to insert the Windows 98 installation

CD-ROM after installing the 2Wire gateway USB drivers. After the Windows 98 updates are

complete, remove the Windows 98 CD and reinsert the 2Wire CD into your CD-ROM prior to

rebooting your PC.

Install the 2Wire Gateway USB Driver - Macintosh

Note: The 2Wire gateway supports USB for Macintosh OS 8.6, 9.2, 10.1.4, 10.1.5, 10.2.0,

10.2.1 to 10.2.6, 10.3.3 to 10.3.9, 10.4.0, and 10.4.1.

Before making your USB connection to the gateway, you must install the 2Wire gateway USB driver on your

computer. The following instructions are for USB installation on Macintosh computers running OS 10.2.

1. Power on your computer and place the 2Wire CD in your computer’s CD-ROM drive.

2. Double-click the 2Wire CD icon on your desktop.

3. Double-click 2Wire USB to begin the driver installation.

4. If you have set up an administrator name and password, the Authenticate screen opens. Enter your

administrator name and password and click

OK.

5. Follow the on-screen instructions. When the driver installation is complete, you will be prompted to

restart your computer.

6. After your computer restarts, connect the provided blue USB cable from the USB-PC port on the 2Wire

gateway to your computer’s

USB port.

Check Your Connections

With your computer completely started, verify the POWER and USB indicator lights on the front of the 2Wire

gateway are green. If they are not, see “Understanding the Indicator Lights” on page 15. The

INTERNET

indicator light will not turn green until the gateway software has been installed and an Internet connection has

been established.

Run the 2Wire Setup Wizard

Windows XP/2K/ME/98SE

1. Insert the 2Wire CD and follow the on-screen instructions. If the 2Wire Setup Wizard does not

automatically start:

− Double-click the My Computer icon located on the desktop.

− Double-click the icon that corresponds to your CD-ROM drive.

− Double-click Setup.exe and follow the on-screen instructions.

2. If prompted by the Setup Wizard, enter the 20-digit key code you received from your service provider.

If you were not provided with a key code, contact your service provider.

Macintosh OS 10.1.4/10.1.5/10.2.0 - 10.2.8/10.3.3 - 10.3.8

Note: MAC OS 9.X AND OTHER OPERATING SYSTEM USERS: Users running Mac OS 9.X and

operating systems other than those stated above must perform a manual configuration of the

gateway. Refer to “Appendix A: Install the Gateway on Other Operating Systems” on page 17 for

step-by-step instructions.

1. Insert the 2Wire CD.

2. Double-click the 2Wire icon.

3. Double-click the 2Wire Setup Wizard icon.

4. If prompted by the Setup Wizard, enter the 20-digit key code you received from your service provider.

If you were not provided with a key code, contact your service provider.

Add Computers to the Network

After your first computer is connected to the 2Wire gateway and your Internet connection has been

established, you can connect other computers to the network.

Use any of the following methods to connect additional computers to your network.

Connection Type Page

Ethernet page 9

USB page 10

Add Computers to the Network

Ethernet Connection

Figure 4. Gateway Connected to Second Computer Via Ethernet

Connect an Ethernet cable from the LOCAL ETHERNET

port on the gateway to your computer’s Ethernet

port.

1. The number of Ethernet ports vary by model (from one to four). If your gateway has four Ethernet ports, you

can connect up to four computers to your network via Ethernet.

Add Computers to the Network

USB Connection

Figure 5. Gateway Connected to Second Computer Via USB

Connect the provided blue USB cable from the gateway’s USB port to the USB port on your computer.

2. Install the USB driver (refer to page 6 for instructions).

3. Repeat “Run the 2Wire Setup Wizard” on page 7.

Diagnostics

Note: Broadband Redirect Messages are visible only if they have been enabled by your service

provider, and the physical appearance may vary from the examples shown.

Understanding Broadband Redirect Messages

If the 2Wire gateway detects a connection problem or an intermittent service error, it generates an error or

alert (Broadband Redirect Message) and displays the message within your Web browser. The following

messages contain information that can help you resolve some of the most common installation or network

conflicts.

Excessive Sessions Warning

This error message typically occurs when your PC has been infected

with the Blaster Virus or similar agent. The error message appears

because too many simultaneous Internet sessions are opened,

which impairs both network and PC performance. Check the PC with

an anti-virus program using the latest virus updates to identify and

remove the infection.

There may be cases where certain applications running on a PC

mimic the excessive session characteristics, creating a false

positive error condition. If you are certain that no viruses are

present on the PC, enable the

Do not show me excessive session

warnings in the future

checkbox.

Invalid Customer Information (PPP)

This error message results from an incorrect PPP username and/or

password. Click the

Set Up Now button to re-enter the correct PPP

information and attempt to connect to the broadband network.

Diagnostics

No DSL Connection - Unable to Train

When setting up a DSL broadband network, all active phone

devices must have a phone line filter installed. Without the

filter, the DSL connection will be unstable, resulting in a

poor or no DSL connection.

If phone line filters are missing, line noise and/or echo can

affect the DSL connection. This error message occurs when

the noise level is so high that the gateway cannot establish

a DSL connection. To resolve this problem, inspect all active

phone connections (including home security systems, fax

machines, etc.) and verify that all devices have a phone line

filter installed. Once all phone lines are properly filtered, try

to connect to the broadband network.

Intermittent Connection Issue - Uncanceled Echo

When setting up a DSL broadband network, all active phone

devices must have a phone line filter installed. Without the

filter, the DSL connection will be unstable, resulting in a

poor or no DSL connection.

If phone line filters are missing, line noise and/or echo can

affect the DSL connection. This error message occurs when

the noise level is so high that it impacts the quality of your

DSL broadband connection. To resolve this problem,

inspect all active phone connections (including home

security systems, fax machines, etc.) and verify that all

devices have a phone line filter installed. Once all phone

lines are properly filtered, try to connect to the broadband

network.

Diagnostics

Broadband Link is Currently Not Available - DSL Connection Issue

This error message is displayed because the gateway was unable to establish a broadband network

connection. Check to ensure that all cables are correctly connected, and the cable end securely attached to

the port. In addition, verify that you are connecting on or after the date specified by your service provider for

DSL service availability.

Broadband Link is Currently Not Available - Connection Error

The gateway was unable to communicate with the service

provider network. This could be due to failed network

equipment or a temporary outage. When the Internet light on

the gateway is green, attempt to connect to the DSL

network.

Diagnostics

Router Behind Router Detected

If the gateway detects the presence of a third-party router, the Router Behind Router error page displays. If

a third-party router is connected to the 2Wire gateway, network instability can result because both devices

are trying to manage private IPs via NAT.

The best solution is to remove the third-party router from your LAN since the 2Wire gateway can manage

your home network. If this option is not acceptable, move the third-party router to DMZPlus Mode by clicking

the

Resolve button..

Note: DMZplus is a special firewall mode that is used for hosting applications. When in DMZplus

mode, the designated computer shares your gateway’s IP address (Router Address), appears as if

it is directly connected to the Internet, has all of the unassigned TCP and UDP ports opened and

pointed to it, and can receive unsolicited network traffic from the Internet. Because all filtered

traffic is forwarded to the designated computer, DMZplus mode should be used with caution. A

computer in DMZplus mode is less secure because all available ports are open and all incoming

Internet traffic is directed to this computer

Provision Gateway

This error message is displayed if you attempt to access

the Internet before configuring your gateway with the

correct PPP credentials (username and password). Click

the

Set Up Now button to enter the PPP username and

password provided to you by your service provider. After

you have completed this process, you should be able to

access the Internet.

Diagnostics

Understanding the Indicator Lights

The 2Wire gateway has numerous indicator lights that can be used to diagnose installation and connection

problems. The following table describes how to interpret the indicator lights.

Power Light Operating State

OFF The gateway is not getting

power.

Blinking green (slow) The gateway is undergoing

POST (power-on self test).

Solid green Power is on.

Blinking orange The gateway is undergoing a

software upgrade.

Solid red System error. Contact

Technical Support.

Ethernet or USB Light Operating State

OFF The gateway is powered off or

booting up.

Solid green Device(s) connected via

Ethernet or USB.

Flickering green Data traffic is coming into or

going out from the network.

Diagnostics

DSL Light Operating State

OFF The gateway is powered off or

booting up.

Blinking green (slow) The gateway is attempting to

establish a connection to your

broadband service(s).

Blinking green (fast) The gateway has been unable

to connect to the DSL signal

for more than three minutes.

Solid green The gateway is fully connected

to your broadband service(s).

Internet Light Operating State

OFF The gateway has been unable

to detect a DSL signal.

DSL signal detected; the

gateway is attempting to train.

Blinking green (fast) The gateway is attempting to

establish a connection to your

broadband service(s).

Solid red The gateway cannot connect

to your broadband service.

Appendix A: Install the Gateway on Other

Operating Systems

Follow these instructions if you are using an operating system that is not supported by the 2Wire CD (such

as any Macintosh OS prior to 10.2, UNIX, or Linux).

There are many ways to set up your network, but typically the first computer is located in the same room as

the gateway and your DSL connection. Ethernet is the preferred connection method for your first computer,

although instructions for connecting via USB are also provided.

Ethernet Connection

Figure 7. Gateway Connected Via Ethernet (Macintosh)

Install DSL phone filters according to the instructions on page 2.

2. Connect the provided power adapter from the gateway’s POWER port to an electrical outlet.

3. Connect the provided gray phone cable from the gateway’s PHONE LINE port to the DSL filter jack

labeled DSL/HPNA.

4. Connect the yellow Ethernet cable provided with the gateway from the LOCAL ETHERNET port on the

gateway to your computer’s Ethernet port.

5. Proceed to “Configuring the Internet Connection” on page 20.

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2Wire Gateway 2070 Series User manual

Brand: 2Wire

Model: Gateway 2070 Series

Category: Gateways/controllers

Type: User manual

This manual is also suitable for

2WIRE2071

Download PDF

report

2Wire Gateway 2070 Series User manual

This manual is also suitable for

2Wire Gateway 2070 Series User manual

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