Patton SmartLink 4021 User manual

Brand: Patton

Model: SmartLink 4021

Category: Networking

Type: User manual

This manual is also suitable for

SmartLink 4020

Analog VoIP SoHo Router

User Manual

Sales Office: +1 (301) 975-1000

Technical Support: +1 (301) 975-1007

E-mail: suppor[email protected]

WWW: www.patton.com

Part Number: 07MSL4020-GS, Rev. G

Revised: June 21, 2012

Important

This is a Class B device and is intended for use in a light industrial or residential environment. It is not intended nor approved for use in

an industrial environment.

Patton Electronics Company, Inc.

7622 Rickenbacker Drive

Gaithersburg, MD 20879 USA

Tel: +1 (301) 975-1000

Fax: +1 (301) 869-9293

Support: +1 (301) 975-1007

Web: www.patton.com

E-mail: support@patton.com

Trademark Statement

The terms SmartLink, SmartNode, SmartWare, and SmartView are trademarks of Pat-

ton Electronics Company. All other trademarks presented in this document are the

property of their respective owners.

The information in this document is subject to change without notice. Patton Elec-

tronics assumes no liability for errors that may appear in this document.

Warranty Information

Patton Electronics warrants all SmartLink router components to be free from defects,

and will—at our option—repair or replace the product should it fail within one year

from the first date of the shipment.

This warranty is limited to defects in workmanship or materials, and does not cover

customer damage, abuse or unauthorized modification. If the product fails to perform

as warranted, your sole recourse shall be repair or replacement as described above.

Under no condition shall Patton Electronics be liable for any damages incurred by the

use of this product. These damages include, but are not limited to, the following: lost

profits, lost savings and incidental or consequential damages arising from the use of or

inability to use this product. Patton Electronics specifically disclaims all other warran-

ties, expressed or implied, and the installation or use of this product shall be deemed

an acceptance of these terms by the user.

Summary Table of Contents

1 General information...................................................................................................................................... 20

2 SmartLink installation................................................................................................................................... 22

3 Home............................................................................................................................................................. 25

4 Network—WAN............................................................................................................................................ 28

5 Network—LAN ............................................................................................................................................. 38

6 Telephony ..................................................................................................................................................... 44

7 System ........................................................................................................................................................... 61

8 Documentation ............................................................................................................................................. 80

9 Logout........................................................................................................................................................... 82

10 Contacting Patton for assistance ................................................................................................................... 85

A Compliance information .............................................................................................................................. 88

B Specifications ................................................................................................................................................ 90

C Dial plans ..................................................................................................................................................... 93

D Calling Features ............................................................................................................................................ 96

Table of Contents

Summary Table of Contents ........................................................................................................................... 3

Table of Contents ........................................................................................................................................... 4

List of Figures ............................................................................................................................................... 13

List of Tables ................................................................................................................................................ 15

About this guide ........................................................................................................................................... 16

Audience............................................................................................................................................................... 16

Structure............................................................................................................................................................... 16

Precautions ........................................................................................................................................................... 17

Safety when working with electricity ...............................................................................................................18

General observations .......................................................................................................................................18

Typographical conventions used in this document................................................................................................ 19

General conventions .......................................................................................................................................19

1 General information...................................................................................................................................... 20

SmartLink 4020 overview......................................................................................................................................21

2 SmartLink installation................................................................................................................................... 22

Installing the router...............................................................................................................................................23

3 Home............................................................................................................................................................. 25

System information ...............................................................................................................................................26

System Uptime ...............................................................................................................................................26

WAN IP Address ............................................................................................................................................26

LAN IP Address ..............................................................................................................................................26

MAC address ..................................................................................................................................................26

Application Version ........................................................................................................................................27

Config Date ....................................................................................................................................................27

Security ...........................................................................................................................................................27

Application Code Version ...............................................................................................................................27

Downloader Code Version ..............................................................................................................................27

System Status.........................................................................................................................................................27

SIP Messages Sent ...........................................................................................................................................27

SIP Messages Received ....................................................................................................................................27

SIP Bytes Sent .................................................................................................................................................27

SIP Bytes Received ..........................................................................................................................................27

RTP Packets Sent ............................................................................................................................................27

RTP Packets Received ..............................................................................................................................

.......27

RTP Bytes Sent ...............................................................................................................................................27

RTP Bytes Received ........................................................................................................................................27

4 Network—WAN............................................................................................................................................ 28

Status ....................................................................................................................................................................30

Interface Status ...............................................................................................................................................30

SmartLink 4020 User Manual Table of Contents

Enabled .....................................................................................................................................................30

Service .......................................................................................................................................................30

Protocol ....................................................................................................................................................30

Interface Status ..........................................................................................................................................30

Network Settings ............................................................................................................................................30

Dynamic IP Assignment ............................................................................................................................30

IP address ..................................................................................................................................................30

MAC address ............................................................................................................................................31

Subnet Mask .............................................................................................................................................31

Default Gateway .......................................................................................................................................31

Domain name ...........................................................................................................................................31

DNS address .............................................................................................................................................31

DynDNS address ......................................................................................................................................31

VLAN .......................................................................................................................................................31

Priority Tag ...............................................................................................................................................31

Settings..................................................................................................................................................................31

Internet Configuration ....................................................................................................................................32

Device Operating Mode ............................................................................................................................32

Obtain WAN configuration dynamically ..................................................................................................32

Specify fixed WAN configuration .............................................................................................................32

WAN PPPoE Configuration ...........................................................................................................................33

Enable PPPoE ...........................................................................................................................................33

Authentication ..........................................................................................................................................33

Settings .....................................................................................................................................................33

Idle Timeout .......................................................................................................................................33

Echo Timeout .....................................................................................................................................33

Echo Count ........................................................................................................................................33

Service Name ......................................................................................................................................33

AC Name ...........................................................................................................................................33

Dynamic DNS ................................................................................................................................................33

Configuring Dynamic DNS ......................................................................................................................34

MAC Spoofing Configuration ........................................................................................................................34

WAN MAC Address (Spoofed) .................................................................................................................34

MTU Size .......................................................................................................................................................35

MTU (Maximum Transfer Unit) Size .......................................................................................................35

WAN VLAN Configuration ...........................................................................................................................35

WAN VLAN Tag (IEEE 802.1q) ..............................................................................................................35

WAN Priority Tag (IEEE 802.1q)

............................................................................................................35

Saving your work ............................................................................................................................................35

QoS (Quality of Service) .......................................................................................................................................36

Enable Voice QoS ...........................................................................................................................................36

Assured Bandwidth for Voice ..........................................................................................................................36

Maximum Uplink Bandwidth Allowed ...........................................................................................................36

Saving your work ............................................................................................................................................36

SmartLink 4020 User Manual Table of Contents

ToS/DiffServ.........................................................................................................................................................36

Saving your work ............................................................................................................................................37

5 Network—LAN ............................................................................................................................................. 38

Settings..................................................................................................................................................................39

Network Settings ............................................................................................................................................39

Saving your work ............................................................................................................................................39

DHCP...................................................................................................................................................................39

Server Settings .................................................................................................................................................40

Client IP Address Range ............................................................................................................................40

Client Network Information ...........................................................................................................................40

Domain Name ..........................................................................................................................................40

DNS Server ...............................................................................................................................................40

Static Address Assignment ...............................................................................................................................40

Viewing the DCHP Client Table ....................................................................................................................40

Saving your work ............................................................................................................................................40

Routing .................................................................................................................................................................41

Dynamic Routing ...........................................................................................................................................41

Static Routing .................................................................................................................................................41

Viewing the Routing Table .............................................................................................................................41

Saving your work ............................................................................................................................................41

Port Forwarding ....................................................................................................................................................42

Reserved Ports .................................................................................................................................................42

Port Forwarding to LAN .................................................................................................................................42

De-Militarized Zone .......................................................................................................................................42

Saving your work ............................................................................................................................................42

IP Filtering............................................................................................................................................................42

Filter IP Range ................................................................................................................................................43

Saving your work ............................................................................................................................................43

6 Telephony ..................................................................................................................................................... 44

VoIP Status ...........................................................................................................................................................47

VoIP Server Registration Status ......................................................................................................................47

Current Server ...........................................................................................................................................47

Domain .....................................................................................................................................................47

Base RTP Port ..........................................................................................................................................47

Phone Line Status

...........................................................................................................................................47

Registration Status ....................................................................................................................................47

User Name ................................................................................................................................................48

Caller ID Setting .......................................................................................................................................48

Subscribed for Voicemail ...........................................................................................................................48

Messages waiting .......................................................................................................................................48

SIP ........................................................................................................................................................................48

SIP Configuration ...........................................................................................................................................49

SIP Server Settings ....................................................................................................................................49

SmartLink 4020 User Manual Table of Contents

Gateway Settings .......................................................................................................................................49

Dial Plan ............................................................................................................................................49

SIP Extensions ................................................................................................................................................50

Support PRACK method ..........................................................................................................................50

Encode SIP URI with user parameter ........................................................................................................50

Send INVITE with Timer header .............................................................................................................50

Call Hold using C=0.0.0.0 ........................................................................................................................50

Send NOTIFY ..........................................................................................................................................50

RTP Telephone Event Configuration .............................................................................................................50

VoIP VLAN Configuration ............................................................................................................................50

SIP Parameters ................................................................................................................................................51

Hook Flash MIME Type ..........................................................................................................................51

SIP Timer Values (milliseconds) ...............................................................................................................51

SIP T1 ................................................................................................................................................51

SIP T2 ................................................................................................................................................51

SIP T4 ................................................................................................................................................51

RTP Parameters ........................................................................................................................................51

NAT Traversal ................................................................................................................................................52

Outbound Proxy IP ..................................................................................................................................52

Outbound Proxy Port ...............................................................................................................................52

Stun Server IP ...........................................................................................................................................52

Stun Server Port ........................................................................................................................................52

UPnP ........................................................................................................................................................52

NONE ......................................................................................................................................................52

Saving your work ............................................................................................................................................52

Audio/CODEC Configuration..............................................................................................................................53

CODECS .......................................................................................................................................................53

Packetization ...................................................................................................................................................53

Jitter Buffer .....................................................................................................................................................53

FAX without T.38 (Use G.711 fax) ................................................................................................................54

Saving your work ............................................................................................................................................54

Phone 1 & Phone 2...............................................................................................................................................54

User Information ............................................................................................................................................55

Phone Number .........................................................................................................................................55

User Name ................................................................................................................................................55

Port ...........................................................................................................................................................55

CallerID Name ..............................................................................................................................

...........55

Password ...................................................................................................................................................55

Supplementary Service Activation ...................................................................................................................55

Call Forward All ........................................................................................................................................56

Selective Call Forward ...............................................................................................................................56

Three-Way Conferencing ..........................................................................................................................56

Incoming Call Block .................................................................................................................................56

Distinctive Ring ........................................................................................................................................56

SmartLink 4020 User Manual Table of Contents

Call Transfer .............................................................................................................................................56

Dialing by IP Address ...............................................................................................................................56

Speed Dial .................................................................................................................................................56

Message Waiting Indicator ........................................................................................................................56

Call Forward on Busy ................................................................................................................................57

Conditional Call Forward .........................................................................................................................57

Call Waiting ..............................................................................................................................................57

Anonymous Call Reject .............................................................................................................................57

Caller ID ...................................................................................................................................................57

Call Return ...............................................................................................................................................57

Do Not Disturb ........................................................................................................................................57

Self Caller ID Block ..................................................................................................................................57

Outgoing Call Block .................................................................................................................................57

Dial Out Type ................................................................................................................................................57

Dial Out Type ..........................................................................................................................................57

Hot Line Number .....................................................................................................................................57

Warm Line Number .................................................................................................................................58

Call Forward Settings ......................................................................................................................................58

Cfwd All Dest ...........................................................................................................................................58

Cfwd Busy Dest ........................................................................................................................................58

Selective Call Forward Settings .......................................................................................................................58

Incoming caller #1–8 ................................................................................................................................58

Forward destination #1–8 .........................................................................................................................58

Incoming Call Block .......................................................................................................................................59

Block Caller ID .........................................................................................................................................59

Outgoing Call Block .......................................................................................................................................59

Digit Pattern .............................................................................................................................................59

HTTP Digest Setting ......................................................................................................................................59

Saving your work ............................................................................................................................................59

Speed Dial.............................................................................................................................................................60

Line 1 Speed Dial Settings ..............................................................................................................................60

Speed Dial Serv .........................................................................................................................................60

Speed Dial 1–8 Phone Number/IP Dialing ...............................................................................................60

Line 2 Speed Dial Settings ..............................................................................................................................60

Speed Dial Serv .........................................................................................................................................60

Speed Dial 1–8 Phone Number/IP Dialing

...............................................................................................60

Saving your work ............................................................................................................................................60

7 System ........................................................................................................................................................... 61

Set Security Password ............................................................................................................................................64

Web Page Protect ............................................................................................................................................64

New Root Password ........................................................................................................................................64

New User Password ........................................................................................................................................64

Confirm new password ...................................................................................................................................65

SmartLink 4020 User Manual Table of Contents

Saving your work ............................................................................................................................................65

Configuration........................................................................................................................................................65

Logging ...........................................................................................................................................................65

Enable Syslog ............................................................................................................................................65

Syslog Server .............................................................................................................................................65

Enable Debug ...........................................................................................................................................66

Debug Server ............................................................................................................................................66

Debug Connect Port .................................................................................................................................66

Saving your work ......................................................................................................................................66

Service Access ........................................................................................................................................................67

Enable HTTP .................................................................................................................................................67

Enable Ping Reply ...........................................................................................................................................67

Saving your work ............................................................................................................................................67

Localization ...........................................................................................................................................................67

Call Progress Tones .........................................................................................................................................68

Dial Tone .................................................................................................................................................68

Prompt Tone ............................................................................................................................................68

Confirm Tone ...........................................................................................................................................68

Holding Tone ...........................................................................................................................................68

Busy Tone .................................................................................................................................................69

Ring Back Tone ........................................................................................................................................69

Off Hook Warning ...................................................................................................................................69

Distinctive Ring Setting 1–8 ...........................................................................................................................69

Supplementary Service Keys ............................................................................................................................70

Call forward All .........................................................................................................................................71

Call forward on Busy .................................................................................................................................71

Call forward selective ................................................................................................................................71

Call Waiting ..............................................................................................................................................71

Incoming Call Block .................................................................................................................................71

Block Anonymous Calls ............................................................................................................................71

Distinctive Ring ........................................................................................................................................71

Warm Line ................................................................................................................................................71

Do Not Disturb ........................................................................................................................................71

IP Dialing .................................................................................................................................................71

Speed Dialing ..............................................................................................................................

..............72

Income Caller ID ......................................................................................................................................72

Self Caller ID Block ..................................................................................................................................72

Calling Prefix Keys ..........................................................................................................................................72

Call Return ...............................................................................................................................................72

Warm Line ................................................................................................................................................72

Speed Dial .................................................................................................................................................72

Call Forward All ........................................................................................................................................73

IP Dialing .................................................................................................................................................73

Call Hold ..................................................................................................................................................73

SmartLink 4020 User Manual Table of Contents

Call Waiting (call alternative) ....................................................................................................................73

Call Conference ........................................................................................................................................73

Call Conference Drop ...............................................................................................................................73

Call Transfer .............................................................................................................................................73

Voicemail access ........................................................................................................................................73

Call Forward Busy Destination .................................................................................................................73

Hotline .....................................................................................................................................................74

Control Timer Values .....................................................................................................................................74

Hook Flash Timer .....................................................................................................................................74

SIP Session Timer value ............................................................................................................................74

Conditional Call Forwarding Timer ..........................................................................................................74

Warm Line Delay ......................................................................................................................................74

Interdigit Timer ........................................................................................................................................75

Offhook Idle Time ....................................................................................................................................75

Offhook Warning tone time .....................................................................................................................75

FXS Port .........................................................................................................................................................75

FXS port Input Gain .................................................................................................................................75

FXS port Output Gain ..............................................................................................................................75

Caller ID Method .....................................................................................................................................75

“Call Progress Tones” Synchronization .....................................................................................................75

Ring Setting ....................................................................................................................................................75

Ring Waveform .........................................................................................................................................75

Ring Frequency .........................................................................................................................................76

Ring Voltage .............................................................................................................................................76

FXS Port Polarity Configuration .....................................................................................................................76

Idle Polarity ..............................................................................................................................................76

Caller Conn Polarity .................................................................................................................................76

Saving your work ............................................................................................................................................76

SNMP Configuration............................................................................................................................................76

SNMP Trap Configuration .............................................................................................................................76

IP address ..................................................................................................................................................76

Trap Community ......................................................................................................................................76

SNMP Community Configuration .................................................................................................................77

Read Community ......................................................................................................................................77

Write Community ....................................................................................................................................77

SNMP System Configuration .........................................................................................................................77

System Description ..............................................................................................................................

.....77

System Object Id .......................................................................................................................................77

Saving your work ............................................................................................................................................77

Auto Upgrade........................................................................................................................................................77

Routine Upgrade every xxx day(s) ...................................................................................................................77

Enable Auto Upgrade ......................................................................................................................................78

Auto Upgrade Protocol ...................................................................................................................................78

Upgrade Server ...............................................................................................................................................78

SmartLink 4020 User Manual Table of Contents

Auto Upgrade URL ........................................................................................................................................78

Saving your work ............................................................................................................................................78

Manual Upgrade ...................................................................................................................................................78

Reload...................................................................................................................................................................79

8 Documentation ............................................................................................................................................. 80

Introduction..........................................................................................................................................................81

9 Logout........................................................................................................................................................... 82

Introduction..........................................................................................................................................................83

10 Contacting Patton for assistance ................................................................................................................... 85

Introduction..........................................................................................................................................................86

Contact information..............................................................................................................................................86

Patton support headquarters in the USA .........................................................................................................86

Alternate Patton support for Europe, Middle East, and Africa (EMEA) ..........................................................86

Warranty Service and Returned Merchandise Authorizations (RMAs)...................................................................86

Warranty coverage ..........................................................................................................................................86

Out-of-warranty service .............................................................................................................................87

Returns for credit ......................................................................................................................................87

Return for credit policy .............................................................................................................................87

RMA numbers ................................................................................................................................................87

Shipping instructions ................................................................................................................................87

A Compliance information .............................................................................................................................. 88

Compliance ...........................................................................................................................................................89

EMC Compliance: ..........................................................................................................................................89

Safety Compliance ..........................................................................................................................................89

Radio and TV Interference....................................................................................................................................89

CE notice (Declaration of Conformity) .................................................................................................................89

B Specifications ................................................................................................................................................ 90

Voice Connectivity................................................................................................................................................91

Connectivity..........................................................................................................................................................91

Voice Processing (signalling dependent) ................................................................................................................91

Fax and Modem Support.......................................................................................................................................91

Voice Services/Features..........................................................................................................................................92

IP Services .............................................................................................................................................................92

Management .........................................................................................................................................................92

Operating Environment ........................................................................................................................................92

System...................................................................................................................................................................92

C Dial plans ..................................................................................................................................................... 93

Introduction..........................................................................................................................................................94

Sample Dial Plans..................................................................................................................................................94

Simple Dial Plan .............................................................................................................................................94

Non-dialed Line Dial Plan ..............................................................................................................................94

Complex Dial Plan .........................................................................................................................................94

SmartLink 4020 User Manual Table of Contents

D Calling Features ............................................................................................................................................ 96

Introduction..........................................................................................................................................................97

List of Figures

1 SmartLink 4020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

2 SmartLink 4020 installation diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3 Router front panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

4 SmartLink VoIP download and configuration Home page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

5 Internet Status window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

6 Internet Configuration section of the Settings window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

7 WAN PPPoE Configuration section of the Settings window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

8 Dynamic DNS Service window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

9 MAC Spoofing Configuration section of the Settings window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

10 MTU section of the Settings window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

11 WAN VLAN Configuration section of the Settings window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

12 QoS window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

13 TOS/DiffServ window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

14 Network Settings window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

15 DHCP Server Configuration window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

16 DHCP Client Table window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

17 Router Configuration window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

18 Routing Table window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

19 Port Forwarding Configuration window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

20 IP Filtering window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

21 VoIP Status window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

22 SIP Configuration section of the SIP window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

23 Gateway Settings section of the SIP window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

24 SIP Extensions section of the SIP window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

25 RTP Telephone Event Configuration section of the SIP window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

26 VoIP VLAN Configuration section of the SIP window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

27 SIP Parameters section of the SIP window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

28 NAT Traversal section of the SIP window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

29 Audio/CODEC Configuration window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

30 User Information section of Phone 1 or Phone 2 window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

31 Supplementary Service Settings section of Phone 1 or Phone 2 window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

32 Dial Out Type section of Phone 1 or Phone 2 window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

33 Call Forward Settings section of Phone 1 or Phone 2 window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

34 Selective Call Forward Settings section of Phone 1 or Phone 2 window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

35 Incoming Call Block section of Phone 1 or Phone 2 window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

36 Incoming Call Block section of Phone 1 or Phone 2 window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

37 HTTP Digest Setting section of Phone 1 or Phone 2 window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

38 Speed Dial window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

39 Set Security Password window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

40 Configuration window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

41 Service Access window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

42 Call Progress Tones section of Localization window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

43 Distinctive Ring Setting section of Localization window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

44 Supplementary Service Keys section of Localization Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

45 Calling Prefix Keys section of Localization Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

46 Control Timer Values section of Localization window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

47 FXS Port Polarity Configuration section of Localization window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

SmartLink 4020 Getting Started Guide List of Figures

48 Ring Setting section of Localization window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

49 FXS Port Polarity section of Localization window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

50 SNMP Configuration window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

51 AutoUpgrade window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

52 Manual Upgrade window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

53 Reload window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

54 Documentation link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

55 Logout window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

56 Password verification page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

List of Tables

1 General conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

2 Bellcore standard ring cadence patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

3 Calling features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

About this guide

This guide describes using the SmartLink 4020 router.

Audience

This guide is intended for the following users:

• Operators

• Installers

• Maintenance technicians

Structure

This guide contains the following chapters and appendices:

• Chapter 1 on page 20 provides information about router features and capabilities

• Chapter 2 on page 22 provides hardware installation procedures

• Chapter 3 on page 25 describes the Home section settings

• Chapter 4 on page 28 describes the WAN section settings

• Chapter 5 on page 38 describes the LAN section settings

• Chapter 6 on page 44 describes the Telephony section settings

• Chapter 7 on page 61 describes the System section settings

• Chapter 8 on page 80 describes how to download and display the SmartLink 4020 router user guide

• Chapter 9 on page 82 describes how to log out of the router management system

• Chapter 10 on page 85 contains information on contacting Patton technical support for assistance

• Appendix A on page 88 contains compliance information for the router

• Appendix B on page 90 contains specifications for the router

• Appendix C on page 93 describes dialing plans and contains sample plans

• Appendix D on page 96 describes the calling features that can be accessed from phones attached to the

SmartLink 4020

For best results, read the contents of this guide before you install the router.

SmartLink 4020 User Manual About this guide

Precautions

Notes, cautions, and warnings, which have the following meanings, are used throughout this guide to help you

become aware of potential problems. Warnings are intended to prevent safety hazards that could result in per-

sonal injury. Cautions are intended to prevent situations that could result in property damage or

impaired functioning.

Note

A note presents additional information or interesting sidelights.

The alert symbol and IMPORTANT heading calls attention to

important information.

The alert symbol and CAUTION heading indicate a potential haz-

ard. Strictly follow the instructions to avoid property damage.

The shock hazard symbol and CAUTION heading indicate a

potential electric shock hazard. Strictly follow the instructions to

avoid property damage caused by electric shock.

The alert symbol and WARNING heading indicate a potential safety hazard.

Strictly follow the warning instructions to avoid personal injury.

The shock hazard symbol and WARNING heading indicate a potential electric

shock hazard. Strictly follow the warning instructions to avoid injury caused

by electric shock.

IMPORTANT

CAUTION

WARNING

SmartLink 4020 User Manual About this guide

Safety when working with electricity

General observations

• Clean the case with a soft slightly moist anti-static cloth

• Place the unit on a flat surface and ensure free air circulation

• Avoid exposing the unit to direct sunlight and other heat sources

• Protect the unit from moisture, vapors, and corrosive liquids

•

This device contains no user serviceable parts. The equipment shall be

returned to Patton Electronics for repairs, or repaired by qualified service

personnel.

•

The external power adapter shall be a listed Limited Power Source rated

for an output of 12VDC, 1A . Ensure that the power cable used meets all

applicable standards for the country in which it is to be installed, and that

it is connected to a wall outlet which has earth ground. The mains outlet

that is utilized to power the devise shall be within 10 feet (3 meters) of

the device, shall be easily accessible, and protected by a circuit breaker.

•

Hazardous network voltages are present in WAN ports regardless of

whether power to the unit is ON or OFF. To avoid electric shock, use cau-

tion when near WAN ports. When detaching the cables, detach the end

away from the device first.

•

Do not work on the system or connect or disconnect cables during periods

of lightning activity.

In accordance with the requirements of council directive 2002/

96/EC on Waste of Electrical and Electronic Equipment (WEEE),

ensure that at end-of-life you separate this product from other

waste and scrap and deliver to the WEEE collection system in

your country for recycling.

WARNING

SmartLink 4020 User Manual About this guide

Typographical conventions used in this document

This section describes the typographical conventions and terms used in this guide.

General conventions

The procedures described in this manual use the following text conventions:

Table 1. General conventions

Convention Meaning

Garamond blue type

Indicates a cross-reference hyperlink that points to a figure, graphic, table, or sec-

tion heading. Clicking on the hyperlink jumps you to the reference. When you

have finished reviewing the reference, click on the Go to Previous View

button in the Adobe® Acrobat® Reader toolbar to return to your starting point.

Garamond bold type Indicates the names of command buttons that execute an action.

< > Angle brackets indicate function and keyboard keys, such as <SHIFT>, <CTRL>,

<C>, and so on.

Chapter 1 General information

Chapter contents

SmartLink 4020 overview......................................................................................................................................21

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