Datakom iPECS eMG80 Quick Reference Manual

Datakom
Brand
Datakom
Model
iPECS eMG80
Category
IP phones
Type
Quick Reference Manual
eMG80 | Quick Reference Guide
iPECS eMG80
System Key Features Guide
www.datakom.co.uk
01656 33 44 55
eMG80 | Quick Reference Guide
eMG80
Quick Reference Guide
To Make an Outside Call
To Answer a Call
To Transfer a Call
To Intercom
To Place a Call on Hold
• LiftHandsetanddial9fornextavailablelineanddialnumber.(dial
0forreception)
• Orjustdial9anddesirednumberandtalkhandsfree/lifthandset
• Orrepeatabovebutpressdesiredlinekey
• Whenthephoneisringing,liftthehandpieceorpresstheSPEAKER
keyforhandsfree
• Topickupacallthatisnotringingonyourphonepresstheflashing
LINE key,orpressthePICKUPsoftkey
• WhileonCallpressTRANS/PGMbutton(FLASHbuttonorRECALL/R
onAnalogue)
• DialtheStationnumber
• AnnounceCall&Hangup
• Alternativelypresspre-programmedflexiblebutton,announceand
hangup
• LifthandsetorpressSPEAKERbutton
• DialtheStationnumber
• PresstheHOLD/SAVEbutton
• Onceforsystemhold(allhandsetshaveaccesstothecall)
• Twiceforexclusivehold(onlypickupcallfromtheoriginatinghandset)
eMG80 | Quick Reference Guide
To Page
Call Log
To Park a Call
To Retrieve Parked Call
Call Wait (Camp On)
Answer a Call Wait (Camp On)
• LiftreceiverorpresstheSPEAKERbutton
• Dialtherequiredpagingcode(seebelow)
• Hanguponceyouhavefinishedthepage
• 501-535–InternalPageZone
• 543–InternalAllCall
• 544–MeetMe
• 545–ExternalZone1
• 546–ExternalZone2
• 547–ExternalZone3
• 548–ExternalAllCall
• 549–AllCall(Pagezoneswillneedprogramming)
• PresstheLOG softkeyorCALL LOGbutton,scrollthroughlast100di-
allednumbersusingthenavigationbuttons
• PressSEND softkeyortheOKbuttontodial
• Dial552fromanyhandsettoinitiateLastnumberredial
• PressTRANS/PGMbutton(FLASHbuttonorRECALL/RonAnalogue)
• DialParkinglocationnumber(601~619)
• HanguporpressSPEAKERbutton
• Lifthandsetonanystation(orpressSPEAKERbutton)
• DialParkinglocationnumber(601~619)
• Dialaninternalnumber
• Getbusytoneandpressthe*button.
• Ifthecalledpartyanswersyoucanspeakwiththemorsimplytransfera
calltothem.
• AfterhearingCallWait(CampOn)tonepresstheflashingHOLD/SAVE
button.
• Yourexistingcallerisplacedonhold.
• Whenyouhavefinishedspeakingyouwillreturntotheoriginalcaller
whenthesecondcallerhangsup.
TIP:ItispossibletoassignaflexiblebuttonasCAMPON.
eMG80 | Quick Reference Guide
Call Forward
Call Forward Options
• Dial554fromyourhandsetorpresstheSPEAKERbuttonfollowedbythe
DNDbutton.
• Selectaforwardoptionasperbelow.
• (Example:Selectoption4,Busy/NoAnswer)
• Selectthedestinationappropriatetothecallforwardtype.(Toselectthe
integralmessagingcardpress#-youwillneedpermissiontousethis
application).
• Tocancelthecallforwarddial554,#.
• Followaboveinstructionsoralternatively:
• Pressthe[SPEAKER]button.
• Pressthe1stofthesoftkeyswithFWD aboveitonthedisplay.
• Selectaforwardoptionasperbelow.
• Example:Selectoption4,Busy/NoAnswer)
• Selectthedestinationappropriatetothecallforwardtype.
• Tocancelthecallforwarddial554,#.
• 0–Follow-Me(Toforwardcallsfromyourextensiontoatemporaryloca-
tion.Theforwardisactivatedatthetemporarylocation.Avalidauthorisa-
tioncodewillberequired).
• 1–Unconditional(Thisoptionallowsyoutoforwardallcallsimmediately
toaStation,HuntGrouportheintegralVoiceMessagingcard).
• 2–Busy(Destinationoptionsareasperoption2.Callswillonlyforward
whenyouarebusy–onthephone).
• 3–NoAnswer(Destinationoptionsasperoption1.Callswillonlyforward
whena‘No-Answer’timerexpires.Thelengthofthetimeisdeterminedby
aqualifiedSystemAdministrator).
• 4–Busy/NoAnswer(Combinesoptions2&3.Mostpopular,especially
whereVoicemailisused).
• 5–Off-Net(Thisallowsyoutoforwardyourphoneunconditionallytoa
remotelocationsuchasMobileorhomephoneusingaspeeddial).
• 0–RemoteFwd
• #-Allowsyoutocancelanycallforward
Itispossibletoforwardyouphoneinanumberofways.Theoptionsavailable
are:.
Cancel Call Forward
• Dial554
• Thenpressthe#button
eMG80 | Quick Reference Guide
Group Pick-Up
Differential Ring for Individual Station
Program Station/System Speed Dial
Use Speed Dial
Station Name Program
• PressPICKUPsoftkeybeforeliftingthehandpiece
• Liftanyhandsettotalkortalkhandsfree
• Thiswillanswerthelongestringingcallandwillonlypickupcallsthat
areprogrammedinyourgroup
• Tosetdifferentring
• PressTRANS/PGMbutton
• Dial11
• Dial1to16tochoosetheringtone
• PressHOLD/SAVEbuttonorOK
• PresstheTRANS/PGMbutton.(Thiswillneedtobedonefromthemain
attendantphoneforsystemspeeddials)
• PresstheSPEEDbutton
• Dialthenumberofthespeeddialbinyouwishtostore000-099
• (station)or20000-31999forsystemspeeddials
• Entertherequiredspeeddialnumberandenter9foranoutsideline.
• Entertherequiredtelephonenumber.Press HOLD/SAVE
• Enterthenameaspercharacterentrychartatbottomofthisguide
• PresstheHOLDbutton.
• Lifthandsetand/or
• PressSPEEDbutton(558onAnalogueorhandsetswithoutSPEED
key)
• Dialspeedbinnumbere.g.20000
• PressTRANS/PGM button
• Dial74
• EnterinStationnamelabelusingcharacterentrychartatbottomofthis
guide
• PressHOLD/SAVEbuttonwhendone
eMG80 | Quick Reference Guide
Global Station Name Program (System Attendant)
Use SPEED Dial by Name & Station Name
• PressTRANS/PGM button
• Dial071
• Enterthestationnumberyouareprogramming
• EnterinStationnamelabelusingnumberchartonlastpage
• PressHOLD/SAVEbuttonwhendone
• PressSPEEDsoftkey
• PressSPEEDsoftkey
• SelectcorrespondingnumberforthePhoneBook
• 1.PRIVATE DIRECTORY(StationSpeed)
• 2.PUBLIC DIRECTORY(SystemSpeed)
• 3.VIEW STATION NAME(StationList)
• DialLetterusingthenumberchartand/orscrollupanddownusing
eitherthevolumekeyornavigationdial.
• SelectStationorSpeedbinbypressingSENDsoftkey,OKorHOLD/
SAVEButtons
Making a Conference Call
Using a Headset
Do Not Disturb
• Dialfirstparty
• Press CONF softkeyorbutton
• Pressnextparty(lineorextension)
• Continueabovestepsuntilallpartiesareconnected
• PressCONFsoftkeyorbuttontwicetocommenceconferencecall
• PressHEADSETbutton
• ouwillnowbeabletoansweracallusingtheSPEAKERbuttonandyou
arealsoabletohangupcallsusingtheSPEAKERbutton.
• Press DNDbutton
• Dial553
• Repeattoremove
• PressTRANS/PGM button
Or
eMG80 | Quick Reference Guide
Change System Date and Time (System Attendant Only)
System Night Switch (System Attendant Only)
Program Flexible Button
To Erase Flexible Button
Useful Feature Dialling Codes
• Dial041
• Promptsfordateentry(MM/DD/YY)
• Dialdatee.g.120116(1stDecember2016)
• PressHOLD/SAVEorOKbutton
• Promptstimeentry(HH:MM)
• Dialtimee.g.1315(01:15pm)
• PressHOLD/SAVEorOK button
• Thischangesthewaythetelephonesystemwillbehaveforincoming
callsifsetupbyyourtechnician
• PressDND buttontobringupamenu
• PromptSelectRingMode(1-5)
• Thendialthenumbernexttothefollowingoptions
• 1.Day(Normaldisplay)
• 2.Night
• 3.Timed(setbytechnician)
• 4.AutoRingMode(setbytechnician)
• 5.Scenario(setbytechnician)
• PressHOLDtoset
• PressTRANS/PGMbutton
• Pressflexiblebuttontoprogram
• Dialfeaturee.g.StationNo.(200),groupnumber(626)ordesiredcodes
(listbelow)
• PressHOLD/SAVEbutton
• PressSPEAKERbuttontoexit
• PressTRANS/PGMbutton
• Pressflexiblebuttontoprogram
• PressHOLD/SAVEbutton
• Allcallpage-549
• Lastnumberredial-552
• Callforward-5541+extnnumber
• Donotdisturb-553
• Callpickup-566
eMG80 | Quick Reference Guide
Auto Attendant
To Delete a Greeting
Using Comfort Messages
• PresstheTRANSFERkey
• Dial06
• Enterthemessagenumber
• PresstheTRANS/PGMkey
• Dial06
• Dialthemessagenumber,yourmessagewillthenstartplaying
• PresstheSPEEDbuttonwhilethemessageisplayingtodeleteit
• Pressthe# keytostartrecording,recordyourmessageafterthebleep
• OnceyouhavefinishedyourrecordingpresstheHOLD/SAVEkeyto
storeyourselection.
Using the Auto Attendant Feature
Whenprogrammedyoursystemcanbeusedtoanswercallsfrontend.This
meansthatwhencallersringin,insteadofyouansweringtheircall,theywill
hearamessagegivingthemtheoptiontodialtheextensionnumberthey
require,forexampledial1forsales,2foraccountsandsoon.
Youwillneedtoknowthe“binnumber”inwhichyourannouncementsare
recorded
To record your greeting you will need to:
(Ifthereisalreadyamessagerecorded,thenitwillautomaticallybeplayedto
you,thisisgenerallyagoodwayofcheckingthatyouhavedialledthecorrect
binnumber)
Whenprogrammed,comfortmessagescanbeusedtoletcallersknowthat
youhaveacknowledgedthefactthattheyarethere.Itworksbyallowing
thecallertohearafewburstsofringthenifyoucan’tanswertheminaset
amountoftimetheywillhearamessagenormallysomethinglike“allourlines
arebusyatpresent,pleaseholdandyourcallwillbeansweredshortly”.
Thesemessagesarerecordedinexactlythesamewayasabove
(seeusingautoattendant)
eMG80 | Quick Reference Guide
Using Station Voicemail
Activating a Greeting
• PressyourVMkeyordialyourVMgroup(630)followedbyyourExtension
numberandPassword(setbytechnician)
• Dial8to‘setgreetingorpassword’
• Dial1
• Tolistentoyourcurrentgreetingpress5
• Torecordnewgreetingpress7
• Atthetonerecordyourgreetingandpress#tosaveit
• PressyourVMkeyordialyourVMgroup(630)followedbyyourExtension
numberandPassword(setbytechnician)
• Dial8to‘setgreetingorpassword’
• Dial2tochangeyourpassword
• Enteryournew4digitpasswordanddial#whenyouhavefinished
• Youwillneedtodial554andselectthecorrespondingForwardandsend
itto630
• Ifyouwanttocancelanyoftheaboveinstructionsyouwillneedtodial
554and#
1. Youcanforwardallcallstoyourvoicemessagewhichmeansthatyour
phonewillnotringatall,
2.Youcanactivateyourvoicemessagetocomeonifyourarebusy,cant
answerorboth
Stationvoicemailsareverysimilartosystemvoicemailgreetingstheywill
allowcallerstohearapersonalgreetingfromyou,ifyouareengagedona
callorsimplyunavailable.
To record your personal greeting you will need to:
Onceyouhaverecordedyourgreetingyouwillthenhavetodecidehowyou
wouldlikethemessagetobeactivated,youhavetwooptions:
*PLEASEENSUREYOURPASSWORDISCHANGEDFROM
INSTALLATIONTOARANDOM4DIGITCODE*
To change your password you will need to:
Or
Toforwardyourphone
eMG80 | Quick Reference Guide
Listening to Messages
Deleting Messages
Ifyouhavereceivedavoicemessage,your‘VM’buttonwillbelitRED
To listen to messages you will need to:
Onceyouhavelistenedtoyourmessages,todeletethemyouwillneedto:
• Eitherpressthe‘VM’keyorDial630,yourextensionnumberandpassword
(setbytechnician)andthenfollowprompts(1tolistentonewmessages)
• Dial3todeleteand#toconfirm
Character Entry Chart
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Datakom iPECS eMG80 Quick Reference Manual

Datakom
Brand
Datakom
Model
iPECS eMG80
Category
IP phones
Type
Quick Reference Manual
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