2. Telesystem
  3. Webex SMS Hosted VoIP Blue
Webex SMS Hosted VoIP Blue

Telesystem Webex SMS Hosted VoIP Blue User guide

  • Hello! I've reviewed the SMS for Webex Quick Start Guide, and I'm ready to assist you with any questions you might have. This guide explains how to send SMS messages through Webex, detailing the process of initiating conversations with a custom SMS bot and sending messages by tagging the bot. If you are looking for any detail about this application don't hesitate to ask me.
  • How do I initiate an outbound text message?
    How do I specify the number I’m sending a message to?
    How do I send a message after the space has been created?
Webex users who have SMS enabled on their lines can utilize their Webex client to send and
receive SMS/text messages to people on their cell phones and text enabled lines. If you wish to
add the SMS feature to your Webex package, contact your account manager or call us at
888.808.6111.
Initiating an Outbound Text Message
In the Webex App, start by sending a direct message to the custom SMS BOT created
specifically for your Enterprise.
To send a direct message, click on the Plus sign at the top of the Webex App window and then
click on "Send a direct message" from the pop-up menu:
In the field to search for a person by name or email type your custom Enterprise Bot name
address into the search box. Custom Enterprise Bots are named in the follow
format [email protected]
For a company named BCI the Bot is ‘[email protected]’
Once you've entered that, click the "Invite to Webex" button
SMS for Webex
Quick Start Guide
| 1.888.808.6111 | www.telesystem.us 3.25.22
A new space with the bot name will appear in your messaging area
| 1.888.808.6111 | www.telesystem.us 3.25.22
Send a message in that space, any input will do. The bot will respond back with a card
prompting you to "Please prove the number you want the message..."
| 1.888.808.6111 | www.telesystem.us 3.25.22
In the message input area at the bottom of the screen, send a new message with the word
"Message" and the phone number of the person you wish to send your sms message. You must
include the country code along with the phone number.
Example, if you want to message 419-724-9898 you would type in: Message 14197249898
The Bot will create another new space in your Messaging area. This new space will
automatically be titled with the phone number of the person you just said that you wanted to
message and your name as it appears in Webex. Once this space has been established you can
click the pencil icon next to the space name at the top of the window and rename it however
you'd like.
| 1.888.808.6111 | www.telesystem.us 3.25.22
To send an outbound message you must first start by ‘mentioning’ or tagging your custom SMS
Bot, then type your message. To add a ‘mention’ type the @ symbol in the new message area,
and a pop-up box should appear with recommendations on who you wish to ‘mention’. If you
type in the first couple of letters of your customer SMS bot name it should appear in the
suggested mentions section for you to select.
Select it from the list and it will autofill in your message area with highlighted text:
Now, type in the message you want to send to your intended recipient.
| 1.888.808.6111 | www.telesystem.us 3.25.22
Each outbound text message must begin with you ‘mentioning’ the bot to ensure that the
Webex platform understands that it will be utilizing the bot to act as the carrier to send the
message to the intended recipient.
Replies to your messages will come in from the bot as well in the message thread like this:
| 1.888.808.6111 | www.telesystem.us 3.25.22
/