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9.0 FILE SERVER - V 90.8

AVG 9.0 FILE SERVER - V 90.8 User manual

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A V G 9.0 File Server © 201 0 C opyright A V G T ec hnologies C Z, s.r.o. A ll rights reserved. 1
Document revision 90.8 (29.4.2010)
Copyright AVG Technologies CZ, s.r.o. All rights reserved.
All other trademarks are the property of their respective owners.
This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, Copyright (C) 1991-2, RSA Data
Security, Inc. Created 1991.
This product uses code from C-SaCzech library, Copyright (c) 1996-2001 Jaromir Dolecek
(dolecek@ics.muni.cz).
This product uses compression library zlib, Copyright (c) 1995-2002 Jean-loup Gailly and Mark Adler.
This product uses compression library libbzip2, Copyright (c) 1996-2002 Julian R. Seward.
AVG 9.0 File Server
User Manual
A V G 9.0 File Server © 201 0 C opyright A V G Technologies C Z, s.r.o. A ll rights reserved. 2
Contents
........................................................................................................................ 6
1. Introduction
........................................................................................................................ 7
2. Installation Requirements
.......................................................................................................... 7
2.1 Operation Systems Supported
.......................................................................................................... 7
2.2 Hardware Requirements
........................................................................................................................ 8
3. AVG Installation Options
........................................................................................................................ 9
4. AVG Installation Process
.......................................................................................................... 9
4.1 Installation Launch
.......................................................................................................... 10
4.2 License Agreement
.......................................................................................................... 10
4.3 Checking System Status
.......................................................................................................... 11
4.4 Select Installation Type
.......................................................................................................... 11
4.5 Activate your AVG License
.......................................................................................................... 12
4.6 Custom Installation - Destination Folder
.......................................................................................................... 13
4.7 Custom Installation - Component Selection
.......................................................................................................... 14
4.8 AVG DataCenter
.......................................................................................................... 15
4.9 Installing AVG
.......................................................................................................... 15
4.10 Schedule regular scans and updates
.......................................................................................................... 16
4.11 AVG protection configuration is complete
........................................................................................................................ 17
5. After Installation
.......................................................................................................... 17
5.1 Scan optimization
.......................................................................................................... 17
5.2 Product Registration
.......................................................................................................... 17
5.3 Access to User Interface
.......................................................................................................... 18
5.4 Scanning of the whole computer
.......................................................................................................... 18
5.5 Eicar Test
.......................................................................................................... 19
5.6 AVG Default Configuration
........................................................................................................................ 20
6. AVG User Interface
.......................................................................................................... 21
6.1 System Menu
.......................................................................................................... 21
6.1.1 File
.......................................................................................................... 21
6.1.2 Components
.......................................................................................................... 21
6.1.3 History
.......................................................................................................... 21
6.1.4 Tools
.......................................................................................................... 21
6.1.5 Help
A V G 9.0 File Server © 201 0 C opyright A V G Technologies C Z, s.r.o. A ll rights reserved. 3
.......................................................................................................... 23
6.2 Security Status Info
.......................................................................................................... 24
6.3 Quick Links
.......................................................................................................... 25
6.4 Components Overview
.......................................................................................................... 27
6.5 Server components
.......................................................................................................... 28
6.6 Statistics
.......................................................................................................... 28
6.7 System Tray Icon
........................................................................................................................ 30
7. AVG Components
.......................................................................................................... 30
7.1 Anti-Virus
.......................................................................................................... 30
7.1.1 Anti-Virus Principles
.......................................................................................................... 30
7.1.2 Anti-Virus Interface
.......................................................................................................... 32
7.2 Anti-Spyware
.......................................................................................................... 32
7.2.1 Anti-Spyware Principles
.......................................................................................................... 32
7.2.2 Anti-Spyware Interface
.......................................................................................................... 33
7.3 Anti-Rootkit
.......................................................................................................... 33
7.3.1 Anti-Rootkit Principles
.......................................................................................................... 33
7.3.2 Anti-Rootkit Interface
.......................................................................................................... 35
7.4 License
.......................................................................................................... 36
7.5 Resident Shield
.......................................................................................................... 36
7.5.1 Resident Shield Principles
.......................................................................................................... 36
7.5.2 Resident Shield Interface
.......................................................................................................... 36
7.5.3 Resident Shield Detection
.......................................................................................................... 41
7.6 Update Manager
.......................................................................................................... 41
7.6.1 Update Manager Principles
.......................................................................................................... 41
7.6.2 Update Manager Interface
........................................................................................................................ 43
8. AVG Server Components
.......................................................................................................... 43
8.1 Documents Scanner for MS SharePoint
.......................................................................................................... 43
8.1.1 Document Scanner Principles
.......................................................................................................... 43
8.1.2 Document Scanner Interface
........................................................................................................................ 45
9. AVG for SharePoint Portal Server
.......................................................................................................... 45
9.1 Program Maintenance
.......................................................................................................... 46
9.2 AVG for SPPS Configuration - SharePoint 2007
.......................................................................................................... 47
9.3 AVG for SPPS Configuration - SharePoint 2003
........................................................................................................................ 49
10. AVG Advanced Settings
.......................................................................................................... 49
10.1 Appearance
.......................................................................................................... 51
10.2 Sounds
A V G 9.0 File Server © 201 0 C opyright A V G Technologies C Z, s.r.o. A ll rights reserved. 4
.......................................................................................................... 52
10.3 Ignore Faulty Conditions
.......................................................................................................... 53
10.4 Virus Vault
.......................................................................................................... 54
10.5 PUP Exceptions
.......................................................................................................... 56
10.6 Scans
.......................................................................................................... 56
10.6.1 Scan Whole Computer
.......................................................................................................... 56
10.6.2 Shell Extension Scan
.......................................................................................................... 56
10.6.3 Scan Specific Files or Folders
.......................................................................................................... 56
10.6.4 Removable Device Scan
.......................................................................................................... 61
10.7 Schedules
.......................................................................................................... 61
10.7.1 Scheduled Scan
.......................................................................................................... 61
10.7.2 Virus Database Update Schedule
.......................................................................................................... 61
10.7.3 Program Update Schedule
.......................................................................................................... 72
10.8 Resident Shield
.......................................................................................................... 72
10.8.1 Advanced Settings
.......................................................................................................... 72
10.8.2 Directory Exludes
.......................................................................................................... 72
10.8.3 Excluded Files
.......................................................................................................... 76
10.9 Cache Server
.......................................................................................................... 77
10.10 Anti-Rootkit
.......................................................................................................... 78
10.11 Update
.......................................................................................................... 78
10.11.1 Proxy
.......................................................................................................... 78
10.11.2 Dial-up
.......................................................................................................... 78
10.11.3 URL
.......................................................................................................... 78
10.11.4 Manage
.......................................................................................................... 84
10.12 Remote Administration
.......................................................................................................... 86
10.13 Server components
.......................................................................................................... 86
10.13.1 Document Scanner for MS SharePoint
........................................................................................................................ 90
11. AVG Scanning
.......................................................................................................... 90
11.1 Scanning Interface
.......................................................................................................... 91
11.2 Predefined Scans
.......................................................................................................... 91
11.2.1 Scan Whole Computer
.......................................................................................................... 91
11.2.2 Scan Specific Files or Folders
.......................................................................................................... 91
11.2.3 Anti-Rootkit Scan
.......................................................................................................... 100
11.3 Scanning in Windows Explorer
.......................................................................................................... 100
11.4 Command Line Scanning
.......................................................................................................... 100
11.4.1 CMD Scan Parameters
.......................................................................................................... 103
11.5 Scan Scheduling
.......................................................................................................... 103
11.5.1 Schedule Settings
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.......................................................................................................... 103
11.5.2 How to Scan
.......................................................................................................... 103
11.5.3 What to Scan
.......................................................................................................... 111
11.6 Scan Results Overview
.......................................................................................................... 112
11.7 Scan Results Details
.......................................................................................................... 112
11.7.1 Results Overview Tab
.......................................................................................................... 112
11.7.2 Infections Tab
.......................................................................................................... 112
11.7.3 Spyware Tab
.......................................................................................................... 112
11.7.4 Warnings Tab
.......................................................................................................... 112
11.7.5 Rootkits Tab
.......................................................................................................... 112
11.7.6 Information Tab
.......................................................................................................... 120
11.8 Virus Vault
........................................................................................................................ 122
12. AVG Updates
.......................................................................................................... 122
12.1 Update Levels
.......................................................................................................... 122
12.2 Update Types
.......................................................................................................... 122
12.3 Update Process
........................................................................................................................ 124
13. Event History
........................................................................................................................ 125
14. AVG Settings Manager
........................................................................................................................ 128
15. FAQ and Technical Support
A V G 9.0 File Server © 201 0 C opyright A V G Technologies C Z, s.r.o. A ll rights reserved. 6
1. Introduction
This user manual provides comprehensive documentation for AVG 9.0 File Server.
Congratulations on your purchase of AVG 9.0 File Server!
AVG 9.0 File Server is one of a range of award winning AVG products designed to
provide you with peace of mind and total security for your PC. As with all AVG
products AVG 9.0 File Server has been completely re-designed, from the ground up,
to deliver AVG’s renowned and accredited security protection in a new, more user
friendly and efficient way.
Your new AVG 9.0 File Server product has a streamlined interface combined with
more aggressive and faster scanning. More security features have been automated for
your convenience, and new ‘intelligent’ user options have been included so that you
can fit our security features to your way of life. No more compromising usability over
security!
AVG has been designed and developed to protect your computing and networking
activity. Enjoy the experience of full protection from AVG.
A V G 9.0 File Server © 201 0 C opyright A V G Technologies C Z, s.r.o. A ll rights reserved. 7
2. Installation Requirements
2.1. Operation Systems Supported
AVG 9.0 File Server is intended to protect workstations with the following operating
systems:
· Windows 2000 Server
· Windows 2003 Server and Windows 2003 Server x64 Edition
· Windows 2008 Server and Windows 2008 Server x64 Edition
(and possibly higher service packs for specific operating systems)
2.2. Hardware Requirements
Minimum hardware requirements for AVG 9.0 File Server:
· Intel Pentium CPU 1,5 GHz
· 470 MB of free hard drive space (for installation purposes)
· 512 MB of RAM memory
Recommended hardware requirements for AVG 9.0 File Server:
· Intel Pentium CPU 1,8 GHz
· 600 MB of free hard drive space (for installation purposes)
· 512 MB of RAM memory
A V G 9.0 File Server © 201 0 C opyright A V G Technologies C Z, s.r.o. A ll rights reserved. 8
3. AVG Installation Options
AVG can be installed either from the installation file available on your installation CD, or
you can download the latest installation file from AVG website (http://www.avg.com).
Before you start installing AVG, we strongly recommend that you visit AVG
website (http://www.avg.com) to check for a new installation file. This way
you can be sure to install the latest available version of AVG 9.0 File Server.
During the installation process you will be asked for your license/sales number. Please
make sure you have it available before starting the installation. The sales number can
be found on the CD packaging. If you purchased your copy of AVG on-line, your
license number will have been delivered to you via e-mail.
A V G 9.0 File Server © 201 0 C opyright A V G Technologies C Z, s.r.o. A ll rights reserved. 9
4. AVG Installation Process
To install AVG 9.0 File Server on your computer, you need to get the latest
installation file. You can use the installation file from the CD that is a part of your box
edition but this file might be out-of-date. Therefore we recommended getting the
latest installation file online. You can download the file from AVG website (http://www.
avg.com), Downloads section.
The installation is a sequence of dialog windows with a brief description of what do at
each step. In the following, we offer an explanation for each dialog window:
4.1. Installation Launch
The installation process starts with the Welcome to the AVG Setup Program
window. In here you select the language used for the installation process. In the lower
part of the dialog window find the Choose your setup language item, and select the
desired language from the drop down menu. Then press the Next button to confirm
and continue to the next dialog.
Attention: The language that you have chosen in the beginning of the installation
process is then used as the language for the AVG application. However, you can easily
change it afterwards through AVG User Interface -> Tools -> Advanced Settings ->
Appearance).
A V G 9.0 File Server © 201 0 C opyright A V G Technologies C Z, s.r.o. A ll rights reserved. 10
4.2. License Agreement
The License Agreement dialog provides the full wording of the AVG license
agreement. Please read it carefully and confirm that you have read, understood and
accept the agreement by marking the I have read license agreement check box and
pressing the Accept button.
If you do not agree with the license agreement press the Don't accept button, and
the installation process will be terminated immediately.
4.3. Checking System Status
A V G 9.0 File Server © 201 0 C opyright A V G Technologies C Z, s.r.o. A ll rights reserved. 11
Having confirmed the license agreement, you will be redirected to the Checking
System Status dialog. This dialog does not require any intervention; your system is
being checked before the AVG installation can start. Please wait until the process has
finished, then continue automatically to the following dialog.
4.4. Select Installation Type
The Select Installation Type dialog offers the choice of two installation options:
standard and custom installation.
For most users, it is highly recommended to keep to the standard installation that
installs AVG in fully automatic mode with settings predefined by the program vendor.
This configuration provides maximum security combined with the optimal use of
resources. In the future, if the need arises to change the configuration, you will
always have the possibility to do so directly in the AVG application.
Custom installation should only be used by experienced users who have a valid
reason to install AVG with non-standard settings. E.g. to fit specific system
requirements.
4.5. Activate your AVG License
In the Activate your AVG License dialog you have to fill in your registration data.
Type in your name (User Name field) and the name of your organization (Company
Name field).
Then enter your license/sales number into the License Number text field. The sales
number can be found on the CD packaging in your AVG 9.0 File Server box. The
license number will be in the confirmation email that you received after purchasing
your AVG 9.0 File Server on-line. You must type in the number exactly as shown. If
A V G 9.0 File Server © 201 0 C opyright A V G Technologies C Z, s.r.o. A ll rights reserved. 12
the digital form of the license number is available (in the email), it is recommended to
use the copy and paste method to insert it.
Press the Next button to continue the installation process.
If in the previous step you have selected the standard installation, you will be
redirected directly to the Installing AVG dialog. If custom installation was selected
you will continue with the Destination Folder dialog.
4.6. Custom Installation - Destination Folder
The Destination Folder dialog allows you to specify the location where AVG 9.0 File
A V G 9.0 File Server © 201 0 C opyright A V G Technologies C Z, s.r.o. A ll rights reserved. 13
Server should be installed. By default, AVG will be installed to the program files folder
located on drive C:. In case the folder does not exist yet, you will be asked in a new
dialog to confirm you agree AVG creates this folder now.
If you want to change this location, use the Browse button to display the drive
structure, and select the respective folder.
Press the Next button to confirm.
4.7. Custom Installation - Component Selection
The Component Selection dialog displays an overview of all AVG 9.0 File Server
components that can be installed. If the default settings do not suit you, you can
remove/add specific components.
· Language selection
Within the list of components to be installed, you can define which language(s)
AVG should be installed in. Check the Additional installed languages item and
then select the desired languages from the respective menu.
· Remote Administration
If you plan to connect your computer to the AVG Remote Administration later,
please mark the respective item to be installed as well.
· AVG Settings Manager
AVG Settings Manager is a small application which allows you to simply and
quickly configure local AVG installations (even those not running under Remote
Administration). It uses configuration files (in .pck format) that can easily
A V G 9.0 File Server © 201 0 C opyright A V G Technologies C Z, s.r.o. A ll rights reserved. 14
created using AVG Settings Manager on every computer with AVG application
installed. You can then copy these files to any removable device and use them
on every computer. Of course, the same goes for the AVG Settings Manager
itself. For more information on this application click here.
· Document Scanner for MS SharePoint
This component scans document files stored in MS SharePoint and protects
against possible threats. It is a crucial part of the whole AVG 9.0 File Server,
so we strongly recommend to install it.
Continue by pressing the Next button.
4.8. AVG DataCenter
If using AVG network license and in case in previous Custom Installation -
Component Selection dialog you have marked the Remote administration item to
be installed, it is necessary to specify AVG DataCenter parameters:
Into the AVG DataCenter specification text field please provide the connection string
to AVG DataCenter in the form of server:port. If this information is not available at
the moment, leave the field blank and you can set the configuration later in within the
Advanced Settings / Remote Administration dialog.
Note: For detailed information on AVG Remote administration please consult AVG
Network Edition user manual; to be downloaded from AVG website (http://www.avg.
com).
A V G 9.0 File Server © 201 0 C opyright A V G Technologies C Z, s.r.o. A ll rights reserved. 15
4.9. Installing AVG
The Installing AVG dialog shows the progress of the installation process, and does
not require any intervention:
After the installation process is finished, you will be redirected to the next dialog
automatically.
4.10. Schedule regular scans and updates
In the Schedule regular scans and updates dialog set up the interval for new update
files accessibility check-up, and define time when the scheduled scan should be
A V G 9.0 File Server © 201 0 C opyright A V G Technologies C Z, s.r.o. A ll rights reserved. 16
launched. It is recommended to keep the default values. Press the Next button to
continue.
4.11. AVG protection configuration is complete
Now your AVG 9.0 File Server has been configured.
In this dialog you decide whether you want to activate the option of anonymous
reporting of exploits and bad sites to AVG virus lab. If so, please mark the I agree to
provide ANONYMOUS information about detected threats to improve my
security option.
Finally, press the Finish button.
A V G 9.0 File Server © 201 0 C opyright A V G Technologies C Z, s.r.o. A ll rights reserved. 17
5. After Installation
5.1. Scan optimization
The scanning optimization functionality searches the Windows and Program files
folders where it detects appropriate files (at the moment those are the *.exe, *.dll
and *.sys files) and saves the information on these files. With the next access these
files will not be scanned again and this reduce the the scanning time significantly.
Once the installation process is over you will invited via a new dialog window to
optimize scanning:
We recommend to use this option and run the scanning optimization process by
pressing the Optimize scanning now button.
5.2. Product Registration
Having finished the AVG 9.0 File Server installation, please register you product
online on AVG website (http://www.avg.com), Registration page (follow the
instruction provided directly in the page). After the registration you will be able to
gain full access to your AVG User account, the AVG Update newsletter, and other
services provided exclusively for registered users.
5.3. Access to User Interface
The AVG User Interface is accessible in several ways:
· double-click the AVG icon on the system tray
· double-click the AVG icon on the desktop
· from the menu Start/Programs/AVG 9.0/AVG User Interface
A V G 9.0 File Server © 201 0 C opyright A V G Technologies C Z, s.r.o. A ll rights reserved. 18
5.4. Scanning of the whole computer
There is a potential risk that a computer virus has been transmitted to your computer
prior to AVG 9.0 File Server installation. For this reason you should run a Scan of the
whole computer to make sure there are no infections on your PC.
For instructions on running a Scan of the whole computer please consult the
chapter AVG Scanning.
5.5. Eicar Test
To confirm that AVG 9.0 File Server has been installed correctly you can perform the
EICAR test.
The EICAR test is a standard and absolutely safe method used to test antivirus system
functioning. It is safe to pass around, because it is not an actual virus, and does not
include any fragments of viral code. Most products react to it as if it were a virus (
though they typically report it with an obvious name, such as "EICAR-AV-Test"). You
can download the EICAR virus from the EICAR website at www.eicar.com, and you will
also find all necessary EICAR test information there.
Try to download the eicar.com file, and save it on your local disk. Immediately after
you confirm downloading of the test file, the Resident Shield will react to it with a
warning. This Resident Shield notice demonstrates that AVG is correctly installed on
your computer.
If AVG fails to identify the EICAR test file as a virus, you should check the program
configuration again!
A V G 9.0 File Server © 201 0 C opyright A V G Technologies C Z, s.r.o. A ll rights reserved. 19
5.6. AVG Default Configuration
The default configuration (i.e. how the application is set up right after installation) of
AVG 9.0 File Server is set up by the software vendor so that all components and
functions are tuned up to achieve optimum performance.
Unless you have a real reason to do so, do not change the AVG configuration!
Changes to settings should only be performed by an experienced user.
Some minor editing of AVG components settings is accessible directly from the specific
component user interface. If you feel you need to change the AVG configuration to
better suit your your needs, go to AVG Advanced Settings: select the system menu
item Tools/Advanced settings and edit the AVG configuration in the newly opened
AVG Advanced Settings dialog.
A V G 9.0 File Server © 201 0 C opyright A V G Technologies C Z, s.r.o. A ll rights reserved. 20
6. AVG User Interface
AVG 9.0 File Server open with the main window:
The main window is divided into several sections:
· System Menu (top system line in the window) is the standard navigation that
allows you to access all AVG components, services, and features - details >>
· Security Status Info (upper section of the window) provides you with
information on the current status of your AVG program - details >>
· Quick Links (left section of the window) allow you to quickly access the most
important and most frequently used AVG tasks - details >>
· Components Overview (central section of the window) offer an overview of
all installed AVG components - details >>
· Statistics (left bottom section of the window) provide you with all statistical
data regarding the programs operation - details >>
· System Tray Icon (bottom right corner of the monitor, on the system tray)
/