Toshiba PH3064U-1EXB User guide

GMAA0015921T

07/09

English/Español

User’s Guide

Toshiba Desktop External

Hard Drive

2

5.375 x 8.375 ver 2.3

Contents

Safety icons .........................................................................................3

Other icons used ...........................................................................3

Safety instructions...............................................................................4

Regulatory Statements.........................................................................5

Introduction.........................................................................................8

Package contents.................................................................................8

Computer requirements.......................................................................8

Quick Tour ...........................................................................................9

Status indications........................................................................10

Setting up the Toshiba drive ..............................................................10

Connecting the drive via eSATA.........................................................13

Drive partitions ..................................................................................14

Saving files to your external hard drive..............................................15

Viewing folders and files on your external hard drive ........................15

Copying folders and files to your external hard drive.........................15

Turning off/disconnecting the drive ...................................................16

If you are using a USB connection ..............................................16

If you are using an eSATA connection.........................................17

Checking used/free disk space and drive properties ..........................18

Installing the Drive Monitor.........................................................18

Viewing drive information ...........................................................18

Using the Toshiba Backup software...................................................19

Installing the Toshiba Backup software.......................................19

Using the Backup Software Control Pad......................................20

The difference between Backup and Sync ...................................22

Specifying source/destination devices and Sync targets.............23

Erasing Data.......................................................................................25

Frequently asked questions................................................................26

Troubleshooting and support.............................................................27

If you need further assistance............................................................28

Before you contact Toshiba.........................................................28

Contacting Toshiba......................................................................29

Index..............................................................................................................30

3

Safety icons

5.375 x 8.375 ver 2.3

Safety icons

This manual contains safety instructions that must be observed to

avoid potential hazards that could result in personal injuries,

damage to your equipment, or loss of data. These safety cautions

have been classified according to the seriousness of the risk, and

icons highlight these instructions as follows:

Indicates an imminently hazardous situation which, if not avoided,

will result in death or serious injury.

Indicates a potentially hazardous situation which, if not avoided,

could result in death or serious injury.

Indicates a potentially hazardous situation which, if not avoided, may

result in minor or moderate injury.

Indicates a potentially hazardous situation which, if not avoided, may

result in property damage.

Provides important information.

Other icons used

Additional icons highlight other helpful or educational information:

TECHNICAL NOTE: This icon indicates technical information about

the product.

HINT: This icon indicates helpful hints and tips.

DEFINITION: This icon indicates the definition of a term used in the

text.

NOTE

4

Safety instructions

5.375 x 8.375 ver 2.3

Safety instructions

Always read the safety instructions carefully:

Do not disassemble, modify, tamper with or repair the product

❖ Do not attempt to disassemble, modify, tamper with or repair the

product. Disassembly, modification, tampering or repairing the

product could cause fire or electric shock, possibly resulting in serious

injury.

Choking hazards

❖ Never leave small parts such as covers, caps and screws within the

reach of infants or small children. Swallowing a small part may cause

choking and suffocation resulting in death or serious injury. If a part is

swallowed, immediately take appropriate emergency action and

consult a doctor.

Never place your product in a damp environment

❖ Never use or place your product in a bathroom or any other damp

environment or in an outdoor environment or location where it may be

exposed to rain, mist, fog or other source of water or moisture. Such

exposure could cause a fire or electric shock, possibly resulting in

serious injury. It may also cause a product failure, or loss of data.

Never place your product in locations with excess heat

❖ Never place your product where it will be exposed to excess heat, such

as in direct sunlight, in an unventilated vehicle, or near a heater. This

may result in a system failure, malfunction, loss of data or damage to

the product.

Never place your product on a heat sensitive surface

❖ Never place your product on a wooden surface, furniture, or any other

surface that could be marred by exposure to heat since the temperature

of the product base increases during normal use.

❖ Always place your product on a flat, hard surface that is resistant to

heat damage.

Never place your product in a location with extremely

low temperatures

❖ Never place your product in a location where it will be exposed to

extremely low temperatures. This may result in a system failure,

malfunction or loss of data.

Never subject your product to sudden temperature variations

❖ Never subject your product to sudden temperature variations. This may result

in condensation, causing a system failure, malfunction or loss of data.

Never operate your product during a thunderstorm

❖ Never operate your product or a connected computer during a

thunderstorm. If you see lightning or hear thunder, immediately turn off

the product and your computer. An electric surge caused by the storm

may result in a system failure, loss of data or damage to the product.

5

Regulatory Statements

5.375 x 8.375 ver 2.3

❖ Do not drop the drive. Protect the drive from severe shocks,

which can damage the drive or cause it to malfunction.

❖ Handle the product with caution to prevent damage from external shocks.

❖ Do not move the drive while it is in operation.

❖ Do not turn off the drive or disconnect it from your computer, or shut

down or unplug your computer while the drive is in operation (LED is

flashing). Doing so may result in an operational error.

❖ Do not put any heavy objects on the drive.

Regulatory Statements

FCC information

FCC notice "Declaration of Conformity Information"

This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to part 15 of the FCC rules. These limits are designed to

provide reasonable protection against harmful interference in a residential

installation. This equipment generates, uses and can radiate radio frequency

energy and, if not installed and used in accordance with the instructions, may

cause harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If this

equipment does cause harmful interference to radio or television reception, which

can be determined by turning the equipment off and on, the user is encouraged to

try to correct the interference by one or more of the following measures:

❖ Reorient or relocate the receiving antenna.

❖ Increase the separation between the equipment and receiver.

❖ Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

❖ Consult the dealer or an experienced radio/TV technician for help.

For connection to a computer, use only the cable type provided with, or

recommended for, this product. Use of any other cable types, not approved

by Toshiba, will be the responsibility of the user and may void the user’s

authority to operate the equipment.

NOTE

6

Regulatory Statements

5.375 x 8.375 ver 2.3

FCC Conditions

This equipment has been tested and found to comply with Part 15 of the FCC

Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference

(2) This device must accept any interference received, including interference that

may cause undesired operation.

Contact

Industry Canada Requirement

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conformé à la norme

NMB-003 du Canada.

Environmental Disposal Information

Toshiba recommends that customers dispose of their used

computers and peripherals in an environmentally sound manner, in

accordance with any local, state or federal regulations. For further

information on Toshiba's recycling initiatives and policies, see

www.ToshibaDirect.com.

Copyright statement

Under the copyright laws, this guide cannot be reproduced in any form

without the prior written permission of Toshiba. No patent liability is

assumed, however, with respect to the use of the information contained

herein.

Disclaimer

Information in this document is subject to change without notice. The

manufacturer does not make any representations or warranties (implied or

otherwise) regarding the accuracy and completeness of this document and shall

in no event be liable for any loss of profit or any commercial damage, including

but not limited to special, incidental, consequential, or other damage.

July 2009, Rev1.0

Address: TOSHIBA America Information Systems, Inc.

9740 Irvine Boulevard

Irvine, California 92618-1697

Telephone: (949) 583-3000

7

Regulatory Statements

5.375 x 8.375 ver 2.3

Trademarks

Mac is a trademark of Apple Inc., registered in the U.S. and other countries.

Microsoft, Windows, and Windows Vista are either registered trademarks or

trademarks of Microsoft Corporation in the United States and/or other countries.

Other brands and product names are trademarks or registered trademarks of their

respective companies.

8

Introduction

5.375 x 8.375 ver 2.3

Introduction

Thank you for choosing a TOSHIBA product.

Your TOSHIBA product is furnished with two guides:

❖ Quick Start Guide

❖ Comprehensive PDF User’s Guide (This document)

Package contents

Check to make sure you have all of the following items:

❖ Toshiba Desktop External Hard Drive

❖ Stand

❖ AC power adaptor

❖ USB cable

❖ Quick Start Guide

❖ Standard limited warranty booklet

Computer requirements

To operate the hard drive, you need a computer with the following

specifications:

If connected to a USB 1.1 port, the drive will operate at USB 1.1

speeds (up to 12 Mbps). For faster performance, connect the drive to

a computer with a USB 2.0 port.

A USB port is required for drive software installation. The software

cannot be installed via an eSATA connection.

Component Requirement

Operating system

Microsoft Windows

®

XP (SP 1.0 or above),

Windows Vista

®

, or Mac OS X 10.3, 10.4, or

10.5

CPU

233 MHz processor (Pentium, Celeron, AMD,

etc.) or better

Interface port

USB 2.0 or USB 1.1 port, or eSATA port

NOTE

9

Quick Tour

5.375 x 8.375 ver 2.3

Quick Tour

This section identifies the various components of the Toshiba

Desktop External Hard Drive.

(Sample Illustration) Components of the Toshiba Desktop External

Hard Drive

Never connect the drive to a computer with both a USB cable and an

eSATA cable at the same time. Doing so could damage the drive

and/or the computer and may cause data loss.

Design and specifications are subject to change without prior notice.

Component Description

Power/drive in-use

indicator light

Flashes when the connected computer is reading or

writing data on the drive. Solid when the drive is

powered on but the drive is not being accessed.

Power button

Press to turn the drive on or off.

eSATA port

Connection point for an optional eSATA cable (sold

separately), used to connect the drive to an eSATA

port on your computer.

USB port

Connection point for the provided USB cable, used

to connect the drive to your computer.

Note: Use either a USB cable or an eSATA cable to

connect the drive to your computer, not both.

DC-IN

Connection point for the provided AC adaptor.

Stand

Use to position the drive vertically.

Power/drive in-use

indicator light

Stand

USB port

eSATA port

DC-IN

Power button

NOTE

10

Setting up the Toshiba drive

5.375 x 8.375 ver 2.3

Status indications

After five minutes of inactivity, the drive enters a power-saving mode

to reduce electrical consumption and the indicator light dims. The

next time you access the drive, the drive automatically exits power-

saving mode and resumes normal operation.

Setting up the Toshiba drive

1 Attach the stand

Carefully seat the hard drive into the stand in the vertical

position.

Place the drive on a sturdy, flat surface. Do not place the drive on an

unstable or makeshift base, such as a stack of books, which may be

prone to collapse or toppling.

(Sample Illustration) Attaching the stand

Light status Indicates

Flashing

The connected computer is reading or writing data on

the drive.

Solid

The drive is powered on but is not currently being

accessed. After five minutes of inactivity, the light dims

when the drive enters power-saving mode.

Flashing rapidly

An error has occurred. Disconnect and then re-connect

the drive to your computer. If the condition is not

cleared, contact Toshiba support.

NOTE

Stand

11

Setting up the Toshiba drive

5.375 x 8.375 ver 2.3

2 Connect the AC adaptor

Connect the AC adaptor to the drive and to a working electrical

outlet.

(Sample Illustration) Connecting the AC adaptor

3 Connect the drive to your computer via USB

Never connect the drive to a computer with both a USB cable and an

eSATA cable at the same time. Doing so could damage the drive

and/or the computer and may cause data loss.

Connect the drive to your computer using the provided USB

cable. Turn on your computer, if it is not already on.

For initial drive setup, you must connect the drive to your computer

with a USB cable. After setup, you can connect via an eSATA cable, if

you wish. For more information, see “Connecting the drive via

eSATA” on page 13.

(Sample Illustration) Connecting the USB cable

AC adaptor

NOTE

USB port

12

Setting up the Toshiba drive

5.375 x 8.375 ver 2.3

4 Turn on the drive

Press the power button on the back of the drive to turn on the

drive.

(Sample Illustration) Turning on the power

5 Install the software

After you connect and turn on the drive, the Toshiba Drive

Setup window displays on your computer screen.

On some systems, you may need to click Run Launcher.exe

and/or Allow in one or more pop-up messages before the Toshiba

Drive Setup window will display.

The Setup window offers the following options:

Click on your selection and follow the onscreen instructions to

activate or install the feature.

Option Click to:

Backup Software

Install the Toshiba Backup software. For more

information, see “Using the Toshiba Backup

software” on page 19.

Drive Monitor

Install the Drive Monitor application, which is

used to monitor used/free disk space and view

drive properties. For more information, see

“Checking used/free disk space and drive

properties” on page 18.

User’s Guide

View the online User’s Guide (this document).

Power button

NOTE

13

Connecting the drive via eSATA

5.375 x 8.375 ver 2.3

After you activate or install a feature, the ( ) icon displays next to

the feature.

If you decide to install one or more of the software applications at a

later date, please note the drive must be connected to the computer

via USB to access the Setup window. The Setup window is not

accessible when the drive is connected via an eSATA cable. After

software installation, you can use the software in eSATA mode.

The Setup window displays each time you connect the drive to your

computer with a USB cable, until you have activated all of the

applications or until you select the “Do not show the Setup window

next time” checkbox.

To access the Setup window again after disabling it:

1. Make sure the drive is connected to the computer with a USB

cable (not an eSATA cable).

2. In My Computer or Computer, right-click the Virtual CD ( ) icon,

and select Open from the shortcut menu.

3. Double-click the Launch Setup ( ) icon. For more information

about the Virtual CD, see “Drive partitions” on page 14.

Connecting the drive via eSATA

If your computer has an eSATA connector, you can connect the

external hard drive to the computer with an eSATA cable (sold

separately) instead of a USB cable, if you wish.

Never connect the drive to a computer with both a USB cable and an

eSATA cable at the same time. Doing so could damage the drive

and/or the computer and may cause data loss.

Please note, for initial drive setup and software installation, the

drive must be connected via USB. Once you have installed the

software via USB, you can use the software via an eSATA

connection.

NOTE

14

Drive partitions

5.375 x 8.375 ver 2.3

(Sample Illustration) Connecting an eSATA cable (sold separately)

Drive partitions

The external hard drive ships with two partitions: a Virtual CD

partition and a Toshiba HDD partition.

When you connect the drive to a computer, the drive mounts to your

system. This means the computer has established a communications

link with the drive.

When the drive is mounted, two icons appear in the computer’s file

management application (for example, My Computer or Windows

®

Explorer), if the drive is connected via USB: one representing the

Virtual CD partition, and the other representing the Toshiba HDD

partition.

(Sample Image) Icons representing the drive partitions

If you connect the drive to your computer with an eSATA cable,

only the Toshiba HDD partition is visible. To access the Virtual CD

for installing software, connect the drive to your computer via USB.

The Virtual CD partition contains the included software in a

compressed format. When you install the software, it is

uncompressed and installed on the Toshiba HDD partition. For

more information on installing the software, see “Setting up the

Toshiba drive” on page 10.

The Toshiba HDD partition is the location for your files and folders.

You can drag and drop folders and files to the Toshiba HDD

partition using your computer’s file management application.

eSATA port

Virtual CD

Toshiba HDD

15

Saving files to your external hard drive

5.375 x 8.375 ver 2.3

Saving files to your external hard drive

This section provides a basic overview of how to save files to your

external hard drive. However, the procedure for saving files to the

external hard drive may vary depending on the application you are

using. If necessary, please refer to the online help within your

application.

To save a file to the external hard drive:

1 Select File, and then Save As in the application you used to

create the file.

2 Select the external hard drive from the Save in drop-down list.

3 Enter a name for the file in the File name field.

4 Click Save.

The indicator light on the drive flashes as the file is written to

the disk.

Viewing folders and files on your external hard drive

To view a folder or file stored on the external hard drive:

1 Double-click the Toshiba HDD ( ) icon in My Computer or

Computer.

A window displays, showing the folders and files stored on the

drive.

2 Double-click on the file or folder you want to open.

Copying folders and files to your external hard drive

To copy a folder or file to the external hard drive:

1 Click on the folder or file you want to copy in My Computer or

Computer. The object is selected.

2 Select Edit, and then Copy from the window’s menu bar.

If necessary, navigate through the folder structure until the

Toshiba HDD icon is visible.

3 Double-click on the Toshiba HDD ( ) icon.

4 If you want to place a copy of the folder or file into a specific

folder on the external hard drive, double-click the folder you

want to place the copy in.

5 Select Edit, and then Paste from the window’s menu bar.

16

Turning off/disconnecting the drive

5.375 x 8.375 ver 2.3

Turning off/disconnecting the drive

To avoid losing or corrupting data stored on the external hard drive,

be sure to follow the instructions in this section when you want to

turn off the drive or disconnect it from your computer.

Do not turn off or remove the external storage device while it is

writing or reading media.

❖ Never turn off or disconnect an external storage device during

data read/write. Doing so can cause data loss.

If the external hard drive is connected to your computer with an

eSATA cable, always shut down the computer before turning off or

disconnecting the drive. Failure to do so may cause data corruption

or loss.

The procedure for turning off/disconnecting the drive varies

depending upon the type of connection (USB or eSATA) you are

using.

If you are using a USB connection

To turn off/disconnect the drive if you are using a USB

connection:

1 Wait until all read/write activity stops (the power/drive in-use

light will stop flashing).

2 Close all drive-related applications (for example, the Backup

Software Control Pad and the Drive Monitor/Disk Properties

window) by following these steps:

a Click the Close (X) button to close each window.

b Right-click each drive application icon in the Notification

Area/System tray of your Windows

®

desktop and select

Exit.

3 Double-click the Safely Remove Hardware icon in the

Notification Area/System tray of your Windows

®

desktop.

(Sample Image) The Safely Remove Hardware icon in the

Notification Area/System tray

17

Turning off/disconnecting the drive

5.375 x 8.375 ver 2.3

4 Select USB Mass Storage Device and then click Stop.

5 Select Toshiba HDD and then click OK.

A message displays indicating it is safe to remove the device

from your computer.

6 Turn off the drive and/or disconnect the USB cable connecting

the drive to your computer.

The procedure for safely removing a hardware device may vary

depending on your computer's operating system. Refer to the

documentation provided with your operating system if the above

procedure is not applicable to your system.

When you shut down your computer, the drive unmounts from the

system automatically. You do not need to manually unmount it.

Simply wait until the computer shuts down before disconnecting the

cable.

If you have installed the Drive Monitor application, you can also

safely remove the drive from your system by right-clicking on the

Drive Monitor icon in the Notification Area/System tray of your

Windows

®

desktop and selecting Eject. For information on installing

the Drive Monitor, see “Checking used/free disk space and drive

properties” on page 18.

If you are using an eSATA connection

To turn off/disconnect the drive if you are using an eSATA

connection:

1 Wait until all read/write activity stops (the power/drive in-use

light will stop flashing).

2 Close all open applications.

3 Shut down your computer.

4 Turn off the drive by pressing the power button on the back of

the drive.

5 Disconnect the eSATA cable.

NOTE

18

Checking used/free disk space and drive properties

5.375 x 8.375 ver 2.3

Checking used/free disk space and drive properties

Use the Drive Monitor to view the following information about the

external hard drive:

❖ Amount of used and free disk space

❖ File system type

Installing the Drive Monitor

To install the Drive Monitor:

1 Make sure the drive is connected to the computer with a USB

cable (not an eSATA cable).

2 Click Drive Monitor in the Toshiba Drive Setup window.

If the Toshiba Drive Setup window is not displayed, do the following:

1. Make sure the drive is connected to the computer with a USB

cable (not an eSATA cable).

2. In My Computer or Computer, right-click the Virtual CD ( ) icon

and select Open.

3. Double-click the Install Drive Monitor ( ) icon.

For more information on the Virtual CD, see “Drive partitions” on

page 14.

3 Click Install.

The application is extracted from the drive's Virtual CD partition

and installed in the Toshiba HDD partition.

After installing the Drive Monitor, you can switch to an eSATA

connection if you wish.

Viewing drive information

To view drive information, do one of the following:

❖ Click the Drive Monitor icon in the Notification Area/System

tray of your Windows

®

desktop.

(Sample Image) The Drive Monitor icon in the Notification

Area/System tray

NOTE

19

Using the Toshiba Backup software

5.375 x 8.375 ver 2.3

The Drive Monitor window displays.

❖ Point to the Drive Monitor icon in the Notification

Area/System tray of your Windows

®

desktop.

A pop-up window displays drive information.

Using the Toshiba Backup software

With the included Toshiba Backup software, you can easily back

up, or make copies of, your electronic files. You can choose to back

up:

❖ your entire computer (includes your computer's startup disk

and all attached internal and external storage devices), or

❖ all files of a certain type (for example, your music files), or all

files in a specific folder or set of folders.

You can specify that the backup task is executed immediately, or

schedule it to occur at a later time or repeatedly at certain intervals.

The software also enables you to restore your backup copies to the

original storage device or to another storage device, and provides a

synchronization utility for easily updating the files on one storage

device to match the files stored on another device.

Periodic back up of stored data

It is important to periodically back up, or make copies of, your

electronic files in case the storage device containing them fails,

making the original files inaccessible.

If you back up data to a different device other than the Toshiba

external hard drive, the Toshiba drive must still be connected to the

computer because the Backup software runs from the Toshiba drive.

Installing the Toshiba Backup software

The Toshiba Backup software is installed on the Toshiba HDD

partition, not on your computer's internal storage drive. This means

you can connect the drive to any computer, and have instant access

to the backup software. You do not need to install the backup

software on each computer you connect the drive to.

NOTE

20

Using the Toshiba Backup software

5.375 x 8.375 ver 2.3

To install the Toshiba Backup software:

1 Make sure the drive is connected to the computer with a USB

cable (not an eSATA cable).

2 Click Backup Software in the Toshiba Drive Setup window.

If the Toshiba Drive Setup window is not displayed, do the following:

1. Make sure the drive is connected to the computer with a USB

cable (not an eSATA cable).

2. In My Computer or Computer, right-click the Virtual CD ( ) icon

and select Open.

3. Double-click the Install Backup Software ( ) icon.

3 Click Install.

The software is extracted from the drive's Virtual CD partition and

installed in the Toshiba HDD partition.

After installing the software, you may switch to an eSATA

connection if you wish. For information on using the software, see

“Using the Backup Software Control Pad” on page 20.

Using the Backup Software Control Pad

To use the Toshiba Backup software, open the Backup Software

Control Pad.

To open the Backup Software Control Pad:

❖ Click the Backup Software icon in the Notification

Area/System tray of your Windows

®

desktop.

(Sample Image) The Backup Software icon in the Notification

Area/System tray

The Backup Software Control Pad displays.

NOTE

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