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Suzuki SCAN CLIENT CERTIFICATE - Installation guide

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SCAN Client Certificate
Installation Manual
June 2006
Information System Department
Suzuki Motor Corporation
Procedure for Changing SCAN Certificate
1. OUTLINE............................................................................................................................................ 1
INTRODUCTION TO SCAN CLIENT CERTIFICATE .............................................................................................1
SCHEDULE ......................................................................................................................................................2
2. HOW TO INSTALL CLIENT CERTIFICATE .................................................................................... 3
PREPARE NEW CERTIFICATE............................................................................................................................3
START INTERNET EXPLORER...........................................................................................................................3
INTERNET OPTIONS SCREEN ...........................................................................................................................3
CERTIFICATE MANAGER..................................................................................................................................4
CERTIFICATE MANAGER IMPORT WIZARD.......................................................................................................4
SELECT CERTIFICATE FILE 1 ...........................................................................................................................4
SELECT CERTIFICATE FILE 2 ...........................................................................................................................5
ENTER PASSWORD ...........................................................................................................................................5
SELECT A CERTIFICATE STORE........................................................................................................................6
FINISH IMPORT WIZARD...................................................................................................................................6
CONFIRMATION ADDING CERTIFICATE TO ROOT STORE ..................................................................................6
IMPORT HAS BEEN SUCCESSFULLY FINISHED..................................................................................................6
CONFIRM INSTALLATION .................................................................................................................................7
FINISH INSTALLATION.....................................................................................................................................7
3. HOW TO ACCESS TO SCAN ............................................................................................................. 8
OPEN URL......................................................................................................................................................8
SELECT CERTIFICATE ......................................................................................................................................8
4. FREQUENTLY ASKED QUESTIONS................................................................................................ 9
QUESTIONS INDEX ..........................................................................................................................................9
1. WHEN IS THE CERTIFICATE AVAILABLE?......................................................................................................9
2. WE WANT TO CONNECT TO SCAN FROM MORE THAN ONE COMPUTER........................................................9
3. I CANNOT CONNECT TO SCAN....................................................................................................................9
4. HOW SHOULD I DO FOR EXPIRED CERTIFICATE?..........................................................................................9
5. CERTIFICATE IS LOST...................................................................................................................................9
6. SCAN ADMINISTRATOR HAS CHANGED. ......................................................................................................9
7. WHO SHOULD I CONTACT IF I HAVE ANY PROBLEMS OR QUESTIONS?..........................................................9
5. TROUBLE SHOOTING.................................................................................................................... 10
TROUBLE SHOOTING FLOW...........................................................................................................................10
1.0 CHECK CONNECTION TO ISP...................................................................................................................10
2.0 CHECK INSTALLATION OF CERTIFICATE...................................................................................................11
3.0 SCAN LOGIN SCREEN .............................................................................................................................12
Procedure for Changing SCAN Certificate
1
1. Outline
Introduction to
SCAN client
certificate
In order to connect to SCAN, it’s necessary to install client certificate into your computer.
This manual introduces you detail about installation of the client certificate.
Following diagram is brief workflow to get started using SCAN system.
1.Registering SCAN
administrator in your
com
p
an
y
2.Sending client
certificate by e-mail
3.Installing client
certificate
Suzuki Motor Corporation
SCAN Administrator
in your company
4.Connecting to
SCAN with client
certificate
SCAN
Fig. 1
Procedure for Changing SCAN Certificate
2
Schedule
Please note that, in order to keep security of SCAN system, the client certificate will expire
730 days after the date issued. Suzuki Motor Corporation will inform SCAN administrator
about updating procedure a month before the expiration.
Jun. Jul. Aug. Sep. Oct. Jun. Jul. Aug. Sep. …
Registering SCAN
Administrator
Installing new certificate
Getting started using new
certificate
…
2004 2005
Notice of
updating
certificate
Expiration
Using new
certificate
Schedule chart (In case certificate is issued in August, 2004)
The point of SCAN certificate
Client certificate is sent to SCAN administrator in your company by E-mail.
Client certificate expires 730 days after the date issued.
Procedure for Changing SCAN Certificate
3
2. How to Install Client Certificate
Prepare new
certificate
SCAN administrators at SCAN stations have received "SCAN certificate and password"
from Suzuki Motor Corporation by E-mail. Please save the certificate to local folder on
your computer.
File name:
certificate.pfx + Password
Start Internet
Explorer
Start Internet Explorer, then choose [Internet Options …] in [Tools] menu.
*Following screen copy is captured from English version of Internet Explorer 6.0.
Internet Options
screen
Choose [Content] tab and press [Certificates …] button in the Certificates box, then
Certificate Manager window will be shown.
Procedure for Changing SCAN Certificate
4
Certificate
Manager
Press [Import …] button, then Certificate Manager Import Wizard will be started.
Certificate
Manager Import
Wizard
Press [Next >] button.
Select certificate
file 1
Press [Browse …] button.
Procedure for Changing SCAN Certificate
5
Select certificate
file 2
Open the folder, which the certificate file is saved, and choose it.
Press [Next >] button.
Enter password
Type password for the certificate and press [Next >] button.
Procedure for Changing SCAN Certificate
6
Select a
Certificate Store
Make sure that [Automatically select the certificate store based on the type of certificate] is
selected, then press [Next >] button.
Finish import
wizard
Press [Finish] button.
Confirmation
adding certificate
to Root Store
Press [Yes] button.
Import has been
successfully
finished
If following dialog is shown, the certificate has been successfully imported. Press [OK]
button.
Procedure for Changing SCAN Certificate
7
Confirm
installation
Make sure that imported certificate issued by SUZUKI TRUSTED NETWORK CA exists
in [Personal] tab and the Expiration date is valid. Then, press [Close] button.
Finish installation
Finally, press [OK] button in Internet Options screen to close it. Then, All the steps of new
certificate installation are finished.
Procedure for Changing SCAN Certificate
8
3. How to access to SCAN
Open URL
Start Internet Explorer and open following URL.
https://scan.suzuki.co.jp/main/
* URL header is “https” not “http”.
* Please don’t forget to add “/” to last of the URL.
Select certificate
Select certificate, which you have installed, and then press [OK] button.
Login screen of SCAN will be shown.
Procedure for Changing SCAN Certificate
9
4. Frequently Asked Questions
Questions Index
1. When is the certificate available?
2. We want to connect to SCAN from more than one computer.
3. I cannot connect to SCAN.
4. How should I do for expired certificate?
5. Certificate is lost.
6. SCAN administrator has changed.
7. Who should I contact if I have any problems or questions?
1. When is the
certificate
available?
When you have received certificate, the certificate is already available. Please install it and
try to connect to SCAN.
2. We want to
connect to SCAN
from more than
one computer.
What you need to do is only installing new certificate into all those computers (with copied
certificate file) by the same procedure mentioned in this document.
3. I cannot
connect to SCAN.
Please refer to “Trouble Shooting” section in this document which will help you to solve
your problem. If your problem will not be solved, please contact SCAN support desk with
detailed report of your problem.
4. How should I do
for expired
certificate?
Please refer to section 2 and start [Certificate Manager]. Then, select expired certificate
and press [Remove] button.
5. Certificate is
lost.
First of all, please confirm SCAN administrator in your company whether he/she has
original certificate or not. If he/she doesn’t have it, please contact SCAN support desk and
ask to reissue certificate. SCAN support desk send certificate to SCAN administrator by
E-mail again.
6. SCAN
administrator has
changed.
All notice related SCAN certificate will be informed to SCAN administrator in your
company. Therefore, if SCAN administrator has changed, please inform SCAN support
desk about new SCAN administrator.
7. Who should I
contact if I have
any problems or
questions?
When you have any problems or questions, please refer to this manual and try to solve
them. Furthermore, SCAN administrator in your company may help you.
If you cannot solve them, please summarize your problem or question and contact following
SCAN support desk.
SCAN support desk
Information System Department
Suzuki Motor Corporation
E-mail: [email protected]ki.co.jp
Fax: (+81) 53-448-1497
Procedure for Changing SCAN Certificate
10
5. Trouble Shooting
Trouble Shooting
Flow
If you have any problem regarding connection to SCAN, please follow the following flow
and try to solve the problem.
I cannot access to SCAN.
Can you connect to your
Internet service provider
(ISP)?
The problem is in the connection
with your Internet service provider
(ISP). Please ask network
administrator of your company.
Is SCAN certificate installed
correctly?
Is the login screen of SCAN
shown?
A certain problem is in a SCAN
system or your configuration of
Internet Explore is inappropriate.
Please contact SCAN administrator
with the message of your Internet
Explorer (a screen copy is the best).
Re-install the certificate and try to
access to SCAN again.
Y
es
Y
es
No
No
No
Now you can use SCAN system.
Y
es
1.0
2.0 2.1
3.0
3.1
1.0
Check connection
to ISP
Try to access popular web sites (http://www.yahoo.com
etc) in order to check connection to
your Internet service provider (ISP).
Procedure for Changing SCAN Certificate
11
2.0
Check installation
of certificate
Start Internet Explorer and Choose [Internet Options] in [Tools] menu.
Choose [Content] tab and press [Certificates …] button in the Certificates box, then
Certificate Manager window will be shown.
Make sure that a certificate issued by SUZUKI TRUSTED NETWORK CA exists in
[Personal] tab and the Expiration date is valid.
Procedure for Changing SCAN Certificate
12
3.0
SCAN login
screen
When you get following screen on your computer, you can use SCAN system.
/