Quick Start Guide
9YZ045535000RJZZA, Issue 1
VitalQIP
QIP
TM
5000 Appliance
®
Thank you for selecting Alcatel-Lucent VitalQIP
®
Appliances. This guide is intended to help you to set
up the QIP
TM
5000 appliance and quickly connect it to the network. Refer to the table below to ensure
that all items are included in the box.
Prerequisites
1. If this is your first appliance, become familiar with the QIP Appliance Overview (see Note below
for how to access). The guide provides an overview of the VitalQIP appliances and describes how to
configure the three types of appliances: AMS (Appliance Management Software), ESM (Enterprise
Server Module) and AMM (Appliance Management Module).
Note: A full set of VitalQIP Appliance documentation is available on the Alcatel-Lucent
download site (http://support.alcatel-lucent.com). You can download the documents by logging
in to the portal using your registered User Name and Password. The appliance-related
documents are contained in the VitalQIP Appliance Manager area. If you have any questions,
please contact Technical Support (listed at the end of this guide).
2. You need to have an appliance on your network configured as an AMS. The steps below describe
how to configure this appliance as an AMS.
3. If you want to make this appliance an ESM or AMM, your AMS administrator needs to create a
record for this appliance in the AMS and provide the appliance setup information in print or
electronic format. Setup of an appliance in the AMS is described in “View appliance setup
information” in Chapter 2 of the AMS User’s Guide.
Figure 1. QIP 5000 front view
Item Quantity
QIP 5000 Appliance 1
Quick Start Guide 1
Power cables 2
Slide Rail Kit 1
Mounting Bracket Package and Guide 1
Wiring Guide (DC Units Only) 1
Figure 2. QIP 5000 rear view
Appliance setup instructions
The following steps describe how to configure this appliance. If your AMS administrator has provided you with
Appliance configuration data (config.txt file) on a USB memory stick, you will be performing "Auto Config" and can
bypass many of the following steps. Otherwise, you will be performing "Manual Config." The steps required for Auto
Config are prefixed with [A] and the steps required for Manual Config are prefixed with [M]. The steps required by
both Auto and Manual are prefixed with [A/M]. If you are configuring the appliance as an AMS, follow the Manual
Config steps and then proceed to the "Configuring Appliance as an AMS" section.
1. [A/M] Attach the appliance to an appropriate rack using the supplied rack mount hardware.
2. [A/M] Connect a network cable to the Ethernet port labelled NIC 1 on the back of the appliance.
3. [A/M] If you are setting up a DNS High Availability pair, connect a crossover cable between the pair using NIC 2
on the back of the appliances. Both appliances in the pair need to be on the same subnet.
4. [A] Connect the USB memory stick to a USB port (front or back).
5. [M] Connect a laptop to the serial port (see Figure 2) or a monitor and a keyboard to the appropriate ports on the
appliance. You may also use the virtual console of the Lights Out capability (see below for configuration). If you are
connecting to a serial port, make sure the serial port is set to 9600n81 and disable any software flow control. These
devices can be removed after the initial setup.
6. [A/M] Connect the supplied power supply cables to the back of the appliance and to a power source (110v or 240v,
or DC as appropriate). The appliance automatically powers up after the power source is connected. If the power
does not come on, push the power-on button.
7. [A/M] You should see a flickering green light indicating network connectivity. If you do not see the light, contact
your network support team to check on network connectivity. If the cable has network connectivity and the
connectivity indicator is still not lit on the back of the appliance, contact Technical Support.
8. [A] After a successful Auto Config, the appliance will appear online in the AMS. Contact the AMS administrator and
confirm the configuration was successful. If you do not see the appliance appear online in the AMS, you can
manually correct the data. To do this, repeat the Appliance setup instructions following the Manual Config steps.
9. [M] Once the boot is complete, the appliance console menu opens:
Welcome to VitalQIP Appliance
Copyright [year(s)] Alcatel-Lucent. All rights reserved.
>
10. [M] To configure the appliance, enter enable. The prompt changes to # to indicate that you are now in privileged
mode.
11. [M] Contact your AMS administrator to obtain the configuration information. If you are setting up the appliance as
an AMS, you need to define: Hostname, IPv4 address, IPv6 address (optional), Netmask, Gateway. Otherwise, your
AMS administrator should have set up the appliance in the AMS and needs to provide you the following
information: Hostname, IPv4 address, IPv6 address (optional), Netmask, Gateway, AMS URI, and Secret Key.
12. [M] Once you have the above information, enter the following at the appliance console:
# config
config# hostname <Hostname>
config# address <IPv4 address>
config# v6address <IPv6 address (optional)>
config# netmask <Netmask>
config# gateway <Gateway address>
config# ams <AMS URI (not needed for AMS appliance)>
config# key <Secret Key (not needed for AMS appliance)>
The first time you configure, you are presented with licence information. Read the license information carefully, and enter
Yes to accept or No to refuse.
13. [M] To set up a password to restrict access to the appliance, enter password. A password must be alphanumeric
and at least 6 characters.
Note: The appliance console password can also be set up and maintained in the AMS. Refer to Chapter 2 in the
AMS User’s Guide for more information. For information on other configuration options, refer to Part II of the
AMS Install Guide.
14. [M] Use the show command to make sure there are no data entry problems during the configuration in step 12.
15. [M] To save the configuration, enter the following,
config# save
config# back
# reboot
and confirm the reboot. Once the reboot is complete, the appliance console menu is displayed.
Note: If you are configuring the appliance as an AMS, continue on to the next section.
16. [M] Enter verify to check connectivity to the AMS server. If successful, you see a verify successful response. If
the
verify command fails, type enable to enter privileged mode, followed by config. If there was an error, go to
Step 12 and repeat the process.
If verify fails again, check to see if basic network connectivity exists between the appliance and your network. For
example, double-check the input fields, check the cable(s), and ping the address of the appliance from another
machine. If there is successful connectivity but you are still unable to verify successfully, contact Technical Support.
17. [M] If the verify command is successful, use the enable command to enter privileged mode again.
18. [M] Enter authenticate to connect to AMS. If successful, you see an authentication successful response.
If the authenticate command fails, use the config and show commands to check if there was a mistake in data
entry in Step 12, especially the system key. If there was an error, go to Step 12 and repeat the
config process. If
authenticate fails again, reboot the appliance and go back to Step 12. If authentication fails once again, ask the
AMS administrator to resend the “system key”. Go back and reenter the system key. If there is still an issue, contact
Technical Support.
19. [M] If authentication is successful, enter disable to exit privileged mode. The appliance is ready to be configured
by the AMS. Provide the AMS administrator with the status of the appliance.
Configuring appliance as an AMS
To configure the QIP 5000 appliance as an AMS, you must first manually configure the appliance as described above.
To complete the AMS configuration, continue with the following steps:
1. On the appliance console, enter enable followed by amsserver.
2. Enter activate to begin installing the AMS packages. This will take several minutes and you will see the progress
as the packages are installed and the AMS database is initialized.
3. To import Enterprise and Remote packages into the AMS, enter importpackages. This will populate the AMS
database with the packages necessary to configure Enterprise (ESM) and remote (AMM) appliances. You can also
download the most recent packages from the Alcatel-Lucent download site (http://support.alcatel-lucent.com).
4. Once you have the packages imported into the AMS, you can safely remove the package files from the appliance
using the clean command. This will free up several GB of disk space.
© 2012 Alcatel-Lucent
5. Enter back and disable to exit privileged mode.
6. You should now be able to access the AMS web-based interface by entering https://<appliance-ip>:9985/ams in a
browser. Login with Username "amsadmin" and Password "amsadmin".
Configuring Lights Out Management
The QIP 5000 appliance is equipped with an Integrated Lights Out (ILO) Management card that provides the ability
to remotely manage the appliance using a web-based interface. Contact VitalQIP Support (see below) to obtain the
necessary software and instructions on how to configure the ILO card. The unlabeled NIC to the right of NIC 1 is the
network interface for the ILO card.
Contacting technical support
If you need assistance with the QIP 5000, contact technical support via phone or web.
Region Address Contact information
North America Alcatel-Lucent
400 Lapp Road, Suite 101
East Whiteland, PA 19355, USA
Phone: 1-866-LUCENT8 (582-3688) Option 1, Option 2
E-mail: support@alcatel-lucent.com
Web: http://www.alcatel-lucent.com/support
Europe, Middle East,
and Africa
Alcatel-Lucent
Voyager Place
Shoppenhangers Road
Maidenhead
Berkshire SL6 2PJ, UK
Phone: 00 800 00 LUCENT or +353 1 692 4579
E-mail: support@alcatel-lucent.com
Web: http://www.alcatel-lucent.com/support
Central and South
America
Alcatel-Lucent Brasil S/A
Avenida Marginal Direita Anchieta, 400 -
Km 11,5
CEP: 04182-901 - Jardim Santa Cruz -
Sao Paulo - SP, Brazil
Phone: 0800 89 19325 or +55 11 3205 7626
E-mail: support@alcatel-lucent.com
For other local CALA numbers, consult the web site http://www.alcatel-
lucent.com/support or contact your local sales representative.
Asia Pacific Alcatel-Lucent Australia
280 Botany Road
Alexandria NSW 2015
Australia
Phone: 1800-458-236 (toll free from within Australia)
(IDD) 800-5823-6888 (toll free from Asia Pacific - China, Hong Kong,
Indonesia, South Korea, Malaysia, New Zealand, Philippines, Singapore,
Taiwan, and Thailand)
(613) 9614-8530 (toll call from any country)
E-mail: support@alcatel-lucent.com
Web: http://www.alcatel-lucent.com/support
/