TROUBLESHOOTING GUIDE
Not
Enough
Water
From
Holding
Tank
i
possible
Cause
,- Feed water valve
is
plugged or closed .
I
Solution
l
open
valve or unclog.
, - SedimenUCarbon filter(s) clogged.
'RePlace Filters.
I. Low incoming waler pressure.
Iincoming water pressure must be above 40 PSI.
Install Booster
or
Permeate Pump.
I-Reverse Osmosis Membrane is fouled.
IMake sure ,ncomlng water pressure
is
within operating limits. Make sure drain line is not clogged.
(S
ee High TDS) Correct
cause
of
fouling and replace
RO
Membrane.
I- Air pressure in holding tank
is
incorrect.
IEmpty water from holding tank. Air pressure
in
valve stem should be between 6
-8
PSI.
I- Air Bladder in Holding Tank
is
ruptured.
IRePlace Holding Tank.
, - Holding Tank valve is closed.
lo
pen
valve.
I -
No
water
to
drain. Drain Flow Restrictor is clogged.
IRePlace Drain Flow Restrictor.
I - No water to drai
n.
Air Gap Faucet is clogged.
tClear or replace Air
Gap
Faucet
I
-Check
Valve
on
RO
Membrane Housing
is
stuck.
IReplace Check Valve.
I - Automatic Shut-Off Valve Malfunctioning.
IReplace Automatic Shut-Off Valve.
Low
Water
Pressure
From
Dispensing
Faucet
IpOSSibie Cause
I
Solution
• Air Pressure in Holding Tank
is
incorrect.
I
!pen
faucet and empty water from holding tank. Shut off feed water
to
system
an
d remove holding tank fro m under sink Locate
This is the #1 reason for low flow from Reverse Osmosis
the air v
al
ve stem
Gust
like on a
car
or bicycle tire) and add air.
If
there
is
still water
in
the tank, continue
to
add air until a
\1
the water
Faucet.
is removed. Once all the water
is
removed, continue
to
add air and pressurize
to
6-8 PSI. Re-tnstall the tank under the sink, turn
on
feed supply
to
the system and allow the tank
to
fill.
I - Carbon Post Filter
is
clogged.
IReplace Post Filter
I -
HOl
ding Tank Valve
is
partiallyctosed.
l
open
Valve.
I- Faucet
is
out
of
adjustment or faulty.
IRepair or replace Faucet.
, - Heavy water use. Holding Tank empty.
IAliow Holding Tank
to
refill .
l
eLowWater
Production.
ISee previous section on Low Quantity
of
Water From Holding Tank.
Product
Water
is
High
in
Total
Dissolved
Solids
(TDS)
I
possible
Cause
]
Solution
,
-Clogged
Prefilter.
IRePlace Filter.
[. Low incoming water pressure.
IlncOming water pressure must be
> 40 PSI. Install Booster or Permeate Pump .
, - RO Membrane is not correctiy seated in Housing.
ICheck that RO Membrane
is
correctly installed.
t
IeReverse Osmosis membrane
is
expended.
I
:f
Membrane life
is
unusually short. find and correct the problem. (Average I,fe is 2 - 3 years ) Replace RO
Membrane.
I- Product water and drain water lines are reversed.
ICorrect plumbing.
I- No water
to
drain. Drain Flow Restrictor is clogged.
IRePlace Drain Flow Restrictor.
I~
-
No
water
to
dra,n. Air Gap Faucet is clogged .
IClear or replace Air Gap Faucet.
I
-The
Automatic Shut-Off Valve
is
not closing.
~
r
Repa"
or replace Automatic Shut-Off Vatve.
,
-N
ew Carbon Postfilter has not been rinsed completely.
' Iorain Holding Tank twice
to
rinse new Carbon Postfilter.
I
-T
he incoming feed water TDS has increased.
IAnincrease in feed water TOS will also give
an
increase in Product Water TOS.
T
ast
es
and
Odors
in
Product
Water
IpOSSibie Cause
I
Solutio~
I
-c
arbon Post Filter is exhausted. IRePlace Filter.
~----------------
------------------
-------
I- There is foreign matter
in
Hotding Tank. 'Clean, flush and sanitize the Holding Tank. Replace fitters.
Ir
_·p
-r-od- u-c-t-w-a-
te
-r-a-n-d-D- r-a-in- w- a- t-e-r -
hn
-e-s- a-r-e-r-e-
ve
-rs- e- d-.
---
-------
---
Ic orrect plumbing.
1
I-Dissolved gases in feed water. rlp-r-e-
-t
-re-a-t-
fe
-e-d-w- a-t-e-r -
to
-r-e-m-o-v-e-g-a-s-se-s-.
------
---
-------------
Ir
_=
c-
tn
- -
as
e - - -
du
-t-W- te-r - - -
----
---------
------I
see
High TDS
in
Product Water Sec1ion. - cre- - - in-Pro- - c - a- T-DS.
Drain Water
Overflows
at
the
Air
Gap
Faucet
(POSSible Cause J
Solution
r:1
_· A-ir- G- ap-
is
-C-
IO
-g-g-e-d-.
--
-----
----
------
-------I
Clear Air Gap
'e Drain line
is
dog
ged. IClear tubing.
rl
_;O-D
-r-a-in-n-o-w- r-a-
te
- ,-
·s
-
to
- o- h-
i9
-h-.
-------
--------
-----
-I
RePlace Flow
Re
strictor.
Faucet
Leaks
or
Drips
I
possible
Cause I
Solution
r-------------------------------------
Adjust faucet by turning the tee bar located under the handle
to
prov,de a small amount
of
free
pl
ay in the
Water leaks from faucet spout.
I_
handle when shut
off. Should this not work, repair or replace the faucet.
rl
-- L -aks-
fr
Om - -ea
th
- t-he-h --e - - - - - ben - - - -a-nd-
Ie
-.
--------
------
--
Repair or replace the faucet.
8