Inter-Tel AXXESS User manual

Axxess

Administrator’s Guide

®

VOICE MAIL ADMINISTRATOR FEATURES

TO RECORD A BROADCAST MESSAGE:

— Call the voice mail extension number.

— Press , then enter the system administrator mailbox number and pass-

word.

— Press , then press .

— Record your message.

— When you have completed your message, hang up OR press for more

options.

TO PERFORM MAILBOX MAINTENANCE:

— Call the voice mail extension number.

— Press , then enter the system administrator mailbox number and pass-

word.

— Press , then press .

— Dial the mailbox, extension ID, or group list number to be programmed.

Program the personal options, following the prompts, as usual.

TO IMPORT A FAX DOCUMENT:

— Using a fax machine, call the voice mail extension.

— Press and then enter the system administrator mailbox number and pass-

word.

— Press , then press .

— Enter the fax document number.

If the document number does not already exist, press if the number is

correct OR press and re-renter the number.

If the document number already exists, press to replace the document

OR press to enter another number.

If the document is being sent, updated, or deleted, that number cannot be

used right now. Enter a new number or hang up.

If you did not enter a valid number, enter a new number.

— When prompted, press START on your fax machine.

— When the fax transmission is complete, press to continue importing doc-

uments, or press to exit.

QUICK REFERENCE GUIDE TO SYSTEM,

VOICE MAIL, AND DIAGNOSTICS

ADMINISTRATOR FEATURES

These are the basic instructions for the most frequently used system administra-

tor and voice mail administrator features. For detailed information on these fea-

tures, refer to the Administrator’s Guide.

SYSTEM ADMINISTRATOR FEATURES

TO PLACE THE SYSTEM IN NIGHT OR DAY MODE:

— While on-hook, enter .

TO PLACE A SINGLE NODE IN DAY OR NIGHT MODE:

— While on-hook, enter (Enable Network Night Mode) OR

enter

(Enable Network Day Mode). Then enter the desired

node number.

TO SET SYSTEM OR NETWORK DATE AND TIME:

— While on-hook, enter (System Date/Time) OR enter

(Network Date/Time).

— Use the dialpad buttons to enter the month, day, and year. (For example,

press 010300 for January 3, 2000.) OR press to skip ahead without

changing the date.

— Use the dialpad buttons to enter the time in hours and minutes. (For exam-

ple, enter 0900 for 9:00.) OR press twice to exit without changing the

time.

— If the system is set for 12-hour display format, press for AM or press

for PM.

TO SYNCHRONIZE NETWORK TIME:

While on-hook, enter .

TO RESPOND TO AN ALARM MESSAGE:

— When a minor alarm indication appears, write down the alarm information.

— While on-hook, clear the alarm by entering

(Clear System

Alarm) OR entering

(Clear Network Alarm).

— Look up the alarm in the Administrator’s Guide and take the appropriate

action.

9

1

#

9

2

9

4

#

3

#

3

#

9

8

6 0

9

8

6

1

9

8

6

2

9

8

0 0 9

8

1

0

#

1 2

9

8

1 1

9

8

5 0

9

8

5

1

Part No. 835.2461-4

TO PROGRAM SYSTEM SPEED-DIAL NUMBERS:

— While on-hook, enter .

— Enter the speed-dial location code (000-999).

— To change or program the name: Enter the desired name for the speed-

dial number:

In numeric mode, the dialpad buttons are used to enter numbers 0-9, the

button is used for entering a hyphen, and the button is used for entering

a colon.

In alphanumeric mode, dialpad buttons are used to enter the desired letters,

numbers, and punctuation. The number of times a button is pressed deter-

mines which character is entered. When adjoining characters are located

under the same button, press to advance to the next character. Refer

to the following chart to program information in alphanumeric mode. (Note

that letters correspond to the letters printed on the dialpad buttons.)

To erase the current name and leave it blank: Press repeatedly

until the name is erased. Then press .

To leave the name the same: Press .

— Enter the number (up to 48 digits) to be stored.

—Press .

*The character available depends on the software version.

**The Japanese characters are only available if the multilingual feature is

enabled.

SYSTEM DIAGNOSTICS FEATURES

System diagnostics mode allows a system administrator to perform diagnostics

functions such as freezing/unfreezing the database, printing message logs, and

seizing a device for troubleshooting purposes. Because diagnostics mode affects

system performance, it is recommended that you run the diagnostics program

when the system is idle.

You must enable diagnostics mode before you can enter a diagnostics feature

code (99xx).

TO ENABLE/DISABLE SYSTEM DIAGNOSTICS MODE:

— While on hook, enter the Diagnostics Mode feature code (9900) to enable/

disable diagnostics mode. The display shows DIAGNOSTICS ON/OFF.

DEFAULT DIAGNOSTICS FEATURE CODES

DEFAULT ADMINISTRATOR FEATURE CODES

NUMBER OF TIMES BUTTON IS PRESSED

BUTTON 1 2 3 4 5 6 7 8 9 10 11

ENGLISH CHARACTERS

KATAKANA CHARACTERS**

1 -&( ) 1A I U E O a

2 ABC ' 2

KA KI KU KE KO i

3 DEF ! 3

SA SHI SU SE SO u

4 GH I * 4

TA CHI TSU TE TO e

5 JKL

# or /*

5 NA NI NU NE NO o

6 MNO

Ñ or #*

6 HA HI FU HE HO tsu

7 PQR S 7

MA MI MU ME MO ya

8 TUV ? 8

YA YU YO . , yu

9 WXY Z 9

RA RI RU RE RO yo

0 @: . , 0

WA WO N pa ba long

9

8

0

1

#

FWD

MUTE

#

CODE FEATURE NAME CODE FEATURE NAME

9962 Compress On/Off 9989 Diagnostic: Network Unfreeze Zone –

System Histories

9961 Compression Statistics 9963 Diagnostic - Network Group

9926 Diagnostic - ASAI Snoop Off 9972 Diagnostic - Print Auxdata

9927 Diagnostic - ASAI Snoop On 9975 Diagnostic - Print Message Log

9943 Diagnostic - Heap Dump 9976 Diagnostic - Print Network Log

9922 Diagnostic - Dump Extension 9978 Diagnostic - Query Node Traffic

9936 Diagnostic - Dump Node Information 9928 Diagnostic - Show Version

9947 Diagnostic - Heap Statistics 9910-

9912

Diagnostic - Spare 1-3

9947 Diagnostic - ISDN View 9974 Diagnostic - System History

9962 Diagnostic - Major Reset 9983 Diagnostic - View Displays

9945 Diagnostic - Mark as Leaks 9932 Program Database

9946 Diagnostic - Mark as Quiescent 9973 Seize Device

9964 Diagnostic - Minor Reset 9993 System History Freeze

9939 Diagnostic: Network Freeze Zone –

System Histories

9998 System History Unfreeze

CODE FEATURE NAME CODE FEATURE NAME

9851 Clear Network Alarm 9869 Modem Reset

9850 Clear System Alarm 9860 Night Ring On/Off

9900 Diagnostics On/Off 9801 Program System Speed Dial

9862 Enable Network Day 9810 Set Network Date/Time

9861 Enable Network Night 9800 Set Time/Date

9866

9867

Modem Enable

Modem Disable

9811 Synchronize Network Time

AXXESS

®

Part Number

550.8001

Issue 8.2, January 2004

ADMINISTRATOR’S GUIDE

NOTICE

This Inter-Tel

®

Axxess

®

Administrator’s Guide is released by INTER-TEL, INC. as a guide for system

and voice mail administrators. It provides information necessary to properly administer the system.

The contents of this guide, which reflect current INTER-TEL standards, are subject to revision or change

without notice. Some features or applications mentioned may require a future release and are not avail

-

able in the initial release. Future product features and applications are subject to availability and cost.

Some features or applications may require additional hardware and/or specific software. Software pack

-

ages released after the publication of this guide will be documented in addenda to the guide or succeed-

ing issues of the guide.

For additional information, please contact your local INTER-TEL service representative.

For sales, service, or technical support,

contact your local authorized Inter-Tel dealer.

If you have any questions or comments regarding this guide or

other technical documentation, contact

Inter-Tel’s Technical Publications Department at:

Tech_Pubs@inter-tel.com

All products and services mentioned in this publication are the trademarks, service marks, registered

marks, or registered service marks of their respective owners.

Inter-Tel

®

, Axxess

®

, Executone

®

, Inside Track

®

, and Unified Communicator

®

are registered trademarks of Inter-Tel, Incorporated.

Eclipse

2™

is a trademark of Inter-Tel, Incorporated.

IBM

®

and OS/2

®

Warp are registered trademarks of International Business Machines Corporation.

MS-DOS

®

and Microsoft

®

Windows

®

are registered trademarks of Microsoft Corporation.

AudioCodes™ is a trademark of AudioCodes Ltd.

Page v

CONTENTS PAGE

Table of Contents

AXXESS

®

ADMINISTRATOR’S GUIDE — January 2004

FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Safety Regulations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Introduction 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Telephone System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Voice Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Administrator Procedures 7

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

System Administrator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Voice Mail Administrator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

System Hardware 71

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Station Instruments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Optional System Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

System Features 111

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Access to the Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Attendant Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Trunk Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Inter-Tel Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Multilingual Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Inter-Station Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Off-Hook Voice Announce (OHVA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Table of Contents

Page vi

Table of Contents

AXXESS

®

ADMINISTRATOR’S GUIDE — January 2004

CONTENTS PAGE

Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Reverse Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Intercom, Speed-Dial, and Feature Code Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

House Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Redirect Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Remove from Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Do-Not-Disturb Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Remote Feature Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Default Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Hookflash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Record Keeping and Maintenance Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Voice Processing Features 269

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Call Routing Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Fax-On-Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Scheduled Time-Based Application Routing (STAR) . . . . . . . . . . . . . . . . . . . . . . . . . . 285

SMDR Information Storage and Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Page vii

Table of Contents

AXXESS

®

ADMINISTRATOR’S GUIDE — January 2004

CONTENTS PAGE

Unified Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

Automatic Fax Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

Index 311

Default Feature Codes 323

Voice Mail Flowchart 325

Page viii

FCC Regulations

AXXESS

®

ADMINISTRATOR’S GUIDE – January 2004

FCC Regulations

Important

1. This equipment complies with Part 68 of FCC rules. On the side of the equipment cabi-

net is a label that contains, among other information, the FCC registration number and

ringer equivalence number (REN) for this equipment. Customers connecting this equip-

ment to the telephone network shall, before such connection is made, give notice to the

telephone company of the particular line(s) to which such connection is to be made, and

shall provide the telephone company with the following information:

— Complies with Part 68 of FCC rules

— FCC registration number: BE2USA-64572-MF-E (for MF-rated systems),

BE2USA- 64573-KF-E (for KF-rated systems), or BE2USA-24359-PF-E (for PBX

systems)

— USOC numbers of required interface jacks (see chart on next page)

— Service order code (SOC), as applicable (see chart on next page)

— Facility interface code (FIC) (see chart on next page)

— Ringer equivalence number (REN), as applicable (see chart on next page)

NOTE: The REN is used to determine the quantity of devices which may be con-

nected to the telephone line. Excessive RENs on the telephone line may result in

the devices not ringing in response to an incoming call. In most, but not all areas,

the sum of the RENs should not exceed five (5.0). To be certain of the number of

devices that may be connected to the line, as determined by the total RENs, contact

the telephone company to determine the maximum REN for the calling area.

The telephone company should also be given notice upon final disconnection of this

equipment from the particular line(s).

It is also the responsibility of the customer to provide the telephone company with reg-

istration numbers of any other devices which are configured for connection to the tele-

phone network.

2. This equipment cannot be used on public coin service provided by the telephone com-

pany. Connection to party line service is subject to state tariffs. (Contact the state public

utility commission, public service commission, or corporation commission for informa-

tion.)

3. If this equipment causes harm to the telephone network, the telephone company will

notify the customer in advance that service may be temporarily discontinued. But if

advance notice is not practical, the telephone company will notify the customer as soon

as possible. Also, the customer will be advised of the right to file a complaint with the

FCC, if necessary.

4. The telephone company may make changes in its facilities, equipment, operations, or

procedures which may affect the operation of this equipment. If so, the customer shall

be given advance notice so that any necessary modifications can be made in order to

maintain uninterrupted service.

Page ix

FCC Regulations

AXXESS

®

ADMINISTRATOR’S GUIDE – January 2004

5. If trouble is experienced with this equipment, contact a local authorized factory service

representative for repairs and/or warranty information. The customer, users, and unau-

thorized technicians should not repair, make adjustments to, or attempt to service this

equipment in any way.

6. In the event of trouble with the telephone line(s), this equipment must be disconnected

from the telephone line(s). If trouble ceases, the equipment must be repaired by an

authorized factory service representative. If the trouble continues to occur with the

equipment disconnected, the telephone company should be notified that they have a

problem. If this is the case, repairs or adjustments made by the telephone company will

be made at their expense.

7. Allowing this equipment to be operated in such a manner as to not provide proper

answer supervision signaling is in violation of Part 68 of FCC rules. This equipment

returns answer supervision signals to the public telephone network when: answered by

the called station, answered by the attendant, routed to a recorded announcement that

can be administered by the equipment user, and routed to a dial prompt. This equipment

also returns answer supervision on all DID calls forwarded back to the public telephone

network. Permissible exceptions are: a call is unanswered, busy tone is received, and

reorder tone is received.

8. This equipment is capable of providing users access to interstate providers of operator

services through the use of equal access codes. Failure to provide equal access capabili-

ties is a violation of the Telephone Operator Consumer Services Improvement Act of

1990 and Part 68 of the FCC Rules.

TYPE OF PORT

INTERFACE

FACILITY INTERFACE

CODE (FIC)

RINGER EQUIV

ALENCE NO. (REN)

SERVICE ORDER

CODE (SOC)

USOC JACK

CONNECTOR

2-Wire Loop 02LS2 0.6B

–

RJ21X

2-Wire Loop/Ground 02LS2/02GS2 3.6B/4.4B

–

RJ21X

2-Wire Ground 02GS2 0.6B

–

RJ21X

OPX Class C* 0L13C

–

9.0F RJ11C, RJ21X

2-Wire DID** 02RV2-T 0.0B AS.2 RJ11C, RJ21X

D4 Superframe/AMI 04DU9-BN

–

6.0Y RJ48C

D4 Superframe with

B8ZS

04DU9-DN

–

6.0Y RJ48C

Extended

Superframe (ESF)

04DU9-1KN

–

6.0Y RJ48C

ESF with B8ZS 04DU9-1SN

–

6.0Y RJ48C

Primary Rate ISDN 04DU9-1SN

–

6.0Y RJ48C

* Also interfaces with Class A and B.

** When using T1 facilities to provide DID service, do not use the DID facility interface code (FIC); instead, pro-

vide the telephone company with DID answer supervision code “AS.2” and the FIC for the requested T1 service.

Page x

FCC Regulations

AXXESS

®

ADMINISTRATOR’S GUIDE – January 2004

Notice

This equipment generates and uses radio frequency energy and if not installed and used prop-

erly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to

radio and television reception. It has been type tested and found to comply with the limits for a

Class A computing device in accordance with the specifications in Subpart J of Part 15 of FCC

Rule. Operation of this equipment in a residential area may cause unacceptable interference to

radio and TV reception requiring the operator to take whatever steps are necessary to correct

the interference. However, there is no guarantee that interference will not occur in a particular

installation. If this equipment does cause interference to radio or television reception, which

can be determined by turning the equipment off and on, the user is encouraged to try to correct

the interference by one or more of the following measures:

• Reorient the receiving antenna

• Relocate the equipment cabinet with respect to the receiver

• Check that the equipment cabinet and receiver are not on the same circuit; the equip-

ment cabinet must be powered from an isolated, dedicated AC outlet

If necessary, the user should consult the dealer or an experienced radio/television technician

for additional suggestions. The user may find the following booklet prepared by the FCC help-

ful: “How to Identify and Resolve Radio-TV Interference Problems”

This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402,

Stock No. 004-000-00398-5.

If RFI problems persist, contact Inter-Tel Customer Support.

The Axxess

®

system is now product safety certified by Canadian Standards Association (CSA)

for use in both the United States and Canada.

CAUTION

THE TELEPHONE INSTRUMENTS SPECIFICALLY DESIGNED FOR THIS SYSTEM

HAVE HEARING-AID COMPATIBLE HANDSETS THAT ARE IN COMPLIANCE WITH

SECTION 68.316 OF THE FCC RULES.

THE IP SLA COMPLIES WITH UL1950/CSA950 AND EN 60950 STANDARDS AND

COMPLIES WITH EN 55022 AND PART 15 OF FCC RULES.

Page xi

Safety Regulations

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ADMINISTRATOR’S GUIDE – January 2004

Safety Regulations

Important Safety Instructions

The following safety information is reprinted from UL 1459. When using your telephone

equipment, basic safety precautions should always be followed to reduce the risk of fire, elec

-

tric shock, and injury to persons, including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or

aerosol cleaners. Use a damp cloth for cleaning.

4. Do not use this product near water (for example, in a wet basement).

5. Do not place this product on an unstable cart, stand, or table. The product may fall,

causing serious damage to the product.

6. Slots and openings in the cabinet and the back or bottom are provided for ventilation, to

protect it from overheating; these openings must not be blocked or covered. This prod

-

uct should never be placed near or over a radiator or heat register. This product should

not be placed in a built-in installation unless proper ventilation is provided.

7. This product should be operated only from the type of power source indicated in the

manual. If you are not sure of the type of power source to your building, consult your

dealer or local power company.

8. This product is equipped with a three-wire grounding type plug, a plug having a third

(grounding) pin. This plug will only fit into a grounding type power outlet. This is a

safety feature. If you are unable to insert the plug into the outlet, contact your electri

-

cian to replace your obsolete outlet. Do not defeat the safety purpose of the grounding

type plug.

9. Do not allow anything to rest on the power cord. Do not locate this product where the

cord will be abused by persons walking on it.

10. Do not use an extension cord with this product’s AC power cord. The AC outlet for this

product should not be used for any other electrical equipment.

11. Never push objects of any kind into this product through cabinet slots as they may

touch dangerous voltage points or short out parts that could result in a risk of fire or

electric shock. Never spill liquid of any kind on the product.

CAUTION

The “NRTL/C” indicator adjacent to the CSA mark on the product label signifies that the

Axxess

®

System has been evaluated to the applicable ANSI/UL and CSA Standards for use

in both the United States and Canada. NRTL (Nationally Recognized Testing Laboratory)

is a designation granted by the U.S. Occupational Health and Safety Administration

(OSHA) to laboratories which have been accredited to certify products to U.S. Standards.

Before installation, also check the local electrical codes for important information concern-

ing the installation of telephone and electronic equipment.

Page xii

Safety Regulations

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ADMINISTRATOR’S GUIDE – January 2004

12. To reduce the risk of electric shock, do not disassemble this product, but take it to a

qualified serviceman when some service or repair work is required. Opening or remov-

ing covers may expose you to dangerous voltages or other risks. Incorrect reassembly

can cause electric shock when the product is subsequently used.

13. Unplug this product from the wall outlet and refer servicing to qualified service person-

nel under the following conditions:

a. When the power supply cord or plug is damaged or frayed.

b. If liquid has been spilled into the product.

c. If the product has been exposed to rain or water.

d. If the product does not operate normally by following the operating instructions.

Adjust only those controls that are covered by the operating instructions because

improper adjustment of other controls may result in damage and will often require

extensive work by a qualified technician to restore the product to normal operation.

e. If the product has been dropped or the cabinet has been damaged.

f. If the product exhibits a distinct change in performance.

14. Avoid using a telephone (other than a cordless type) during an electrical storm. There

may be a remote risk of electric shock from lightning.

15. Do not use the telephone to report a gas leak in the vicinity of the leak.

Save These Instructions

CAUTION

This exclamation point within a triangle (which, for example, is silk-screened

on the front of the system cabinet) is intended to alert the user to the presence

of important operating and maintenance (servicing) instructions in the litera-

ture accompanying the product. Be sure to read and follow all of the instruc-

tions included in this manual.

!

Page 1

Introduction

AXXESS

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ADMINISTRATOR’S GUIDE – January 2004

Introduction

CONTENTS PAGE

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Telephone System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

System Administrator Duties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Voice Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Voice Mail Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Voice Mail Administrator Duties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Page 2

Introduction

AXXESS

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ADMINISTRATOR’S GUIDE – January 2004

Introduction

INTRODUCTION

This Administrator’s Guide provides all of the information an administrator should need to

know about the system hardware and features, and it gives detailed instructions on their use.

Refer to the user guide provided with each phone for simplified instructions on using telephone

and voice mail system features.

TELEPHONE SYSTEM

The Inter-Tel Axxess

Telephone system is a state-of-the-art, digital, voice/data, hybrid tele-

phone system. As a hybrid system, it incorporates many of the user-friendly features of key

systems with many of the expanded features and flexibility of private branch exchange (PBX)

systems.

The system is designed to meet the needs of growing businesses. In fact, the system’s unique

digital signal processing (DSP) structure allows it to be easily adapted and expanded as busi-

ness communication needs change, especially with the Caller ID, Automatic Number Identifi-

cation (ANI), Dialed Number Identification Service (DNIS), and Integrated Services Digital

Network (ISDN) features. The modular design makes the system easy to install and service.

And, the programmable features provide an abundance of user-friendly applications to meet

each customer’s needs. Highlights of the system’s design include:

• Advanced microprocessor technology.

• Modular, easily replaceable hardware with add-on capabilities for optional features.

• Flexible programming to customize many system and station features.

NETWORKING

With system software versions 5.0 and later, you can connect two or more phone systems to

form a network that provides a seamless interface between the systems. To the user, the net-

work appears as though it is one integrated system. With few exceptions, the user can perform

all of the functions across the network that he can within a single phone system.

In this manual, all references to a “network” mean two or more connected systems. Each sys-

tem in a network is called a “node.”

The maximum capacities for networking are listed in the following table.

* The maximum number of stations and trunks that can be installed is limited by the number of

voice channels and/or system memory resources available.

FEATURE/DEVICES CAPACITY

System Nodes per network 63

Local devices per node 1792*

Off-node devices per node 8000

Devices per network 40,000

Page 3

Introduction

AXXESS

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ADMINISTRATOR’S GUIDE – January 2004

System Administrator Duties

SYSTEM ADMINISTRATOR DUTIES

As a system administrator, you can provide the following services:

• Place the local phone system or other systems in the network in night or day mode

• Set the date and time of the local system

• Set the network date and time and re-synchronize clocks in the network.

• Make database changes (see page 12 for a list of programming areas)

• Program system speed-dial numbers on the local system

• Receive and clear displayed system and network alarms

• Use diagnostic mode features to:

— Freeze and unfreeze database history on the local system or other systems in the

network

— Print error logs

— Seize specific devices for troubleshooting purposes

Administrator features are described in detail beginning on page 8.

Any Inter-Tel phone can be designated as an administrator station through Database Program-

ming. All designated administrator stations should be equipped with display phones to show

system alarms and make programming easier.

NOTE: Single-line sets can not be used as an administrator station.

Page 4

Introduction

AXXESS

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ADMINISTRATOR’S GUIDE – January 2004

Voice Processor

VOICE PROCESSOR

The system Voice Processor can be used for any of the following applications:

• Voice Mail: This application handles all calls that are directed to voice mail (other than

through the Message Notification/Retrieval application) by subscribers and non-sub-

scribers. Callers will hear the main company greeting, followed by a menu of available

options. Stations can forward or transfer calls directly to their mailbox.

• Message Notification/Retrieval: The Message Notification/Retrieval application pro-

vides voice mail message notification and quick mailbox access.

• Directory Services: Directory services provide callers with a list of mailboxes and

extension IDs.

• Automated Attendant: The automated attendant is a programmable feature that can be

used to provide automated call answering service. Calls can transfer, forward, or

directly ring in to an automated attendant. When an automated attendant answers a call,

it plays a recording that gives dialing instructions. After hearing the recording (or at any

time while it is playing), the caller may then dial an extension or mailbox number.

• Automated Attendant Recall Destination: If a call, that is transferred by the auto-

mated attendant, is not answered before the Transfer Voice Processor timer expires, the

call recalls the Automated Attendant Recall Destination. The Recall Destination

announces that the station is unavailable and allows the caller to leave a message (if the

station has an associated mailbox) or dial another extension.

• Call Routing Announcement: Call Routing Announcements can be used two ways:

— A Call Routing Announcement application can be used in place of a playback

device. The playback device function is especially useful for programming hunt

group announcement and overflow stations. When called, the Call Routing

Announcement application will play a recording and then hang up.

— The Call Routing Announcement application can use Digit Translation which

allows the caller to press a single digit for access to a mailbox, a fax-on-demand

function, or a station or hunt group that has an associated mailbox or extension ID.

Digit translation can be programmed for each digit 0-9, #, and *, plus a Timeout

that is used when the caller does not enter a digit. Each digit can lead to a “digit

translation node” that has its own digit translation values. This layered Call Rout-

ing Announcement digit translation creates a “tree” of programmable digit transla-

tion nodes.

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