Vicon Shadow NVR Operating instructions

Brand: Vicon

Model: Shadow NVR

Type: Operating instructions

www.vicon-security.com

Installation and Operation Manual

XX221-00-05

ViconNet VN-NVR Shadow with

Internal RAID

Vicon Industries Inc. does not warrant that the functions contained in this equipment will meet your requirements or that the

operation will be entirely error free or perform precisely as described in the documentation. This system has not been designed

to be used in life-critical situations and must not be used for this purpose.

Vicon Industries Inc.

Tel: 631-952-2288 Fax: 631-951-2288 Toll Free: 800-645-9116

24-Hour Technical Support: 800-34-VICON (800-348-4266) UK: 44/(0) 1489-566300

Document Number: 8009-8221-00-05

Product specications subject to change without notice.

Issued: 614

Important Safeguards – Indoor Use

GRAPHIC SYMBOL EXPLANATION

The lightning bolt symbol alerts the user to the presence of

dangerous voltage that may present the risk of electric shock.

The exclamation point symbol alerts the user to the presence of

important operating and maintenance instructions.

WARNING

To reduce a risk of fire or electric shock, do not

expose this product to rain or moisture.

1. Read Instructions - Read all safety and operating instructions

before the product is operated.

2. Retain Instructions - Retain all safety and operating

instructions for future reference.

3. Heed Warnings - Pay attention to all product warnings.

4. Follow Instructions - Follow all operating instructions.

5. Installation and Wiring - The equipment and all devices

connected to it shall be installed and wired in accordance with the

National Electrical Code, ANSI/NFPA 70.

6. Cleaning - (Do not use caustic, abrasive or aerosol

cleaners)

a) For units that CAN BE DISCONNECTED from the power

source, use a damp cloth for cleaning.

b) For

units that CANNOT BE DISCONNECTED from the

power source, use a damp cloth for cleaning and do not

allow moisture or liquids to enter vents.

7. Attachments - Use only UL Listed Vicon recommended

attachments to prevent unit damage and personal injury.

8. Water and Moisture - Use only products designed for outdoor

environments where they will be exposed to water or moisture.

9. Accessories - Do not place the unit on an unstable surface to

avoid falling. Use only UL Listed Vicon recommended mounting

accessories.

10. Ventilation - Do not block ventilating slots and openings as

they ensure reliable operation. Do not place the unit near a heat

source or into an enclosure unless recommended by Vicon.

11. Grounding - Only products equipped with a 3-prong

grounded plug should be inserted into a grounded power outlet.

Contact an electrician to replace an obsolete outlet. Do not force

a plug into a non-grounded outlet.

12. Power Cord Protection - Power supply cords should not be

routed in trafficked areas or in tight spaces where they will be

pinched or used to bear weight. Allow some slack in the cord

where it enters the unit.

13. Lightning - Disconnect the product from its power source and

cable system when possible to prevent damage due to lightning

and power-line surges.

14. Power Lines - Do not locate outside cables over power or

utility lines where they can fall and make direct contact. Contact

with power lines can be fatal.

15. Overloading - Do not overload wall outlets and extension

cords to prevent risk of fire and electric shock.

16. Object and Liquid Entry - Never probe through, or spill liquid

into, enclosure openings to prevent risk of fire or electric shock.

17. Servicing - Refer all servicing to qualified service personnel.

18. Damage Requiring Service - Obtain service when:

a) The power-supply cord or plug is damaged.

b) Objects have fallen or liquid has been spilled into the

product.

c) The product is not designed for outdoor use and has been

exposed to water or moisture.

d) The product does not operate per the operating instructions.

Perform Vicon recommended adjustments, modifications

and troubleshooting only to avoid unit damage and personal

injury.

e) The product has been dropped.

f) The product shows a significant change in performance.

19. Replacement Parts - Use only Vicon specified replacement

parts or an approved equivalent to prevent unit damage and

injury.

20. Safety Check - Request safety checks to be performed

following repair or maintenance to verify proper operation.

21. ESD Precaution - Take all normal electrostatic discharge

precautions to avoid component damage during installation and

operation.

22. For 230 VAC Devices Only - When the disconnect device is

not incorporated in the equipment or when the plug on the power

supply is intended to serve as the disconnect device, follow the

guidelines below:

a) For permanently connected 230 VAC units, a readily

accessible disconnect device must be incorporated into the

site wiring.

b) For 230 VAC units with a plug, the outlet must be installed

near the unit and be easily accessible.

23. For Devices Requiring a Separate Power Supply – All

devices requiring a separate power supply shall be powered by a

UL Listed, Class 2 Power Supply.

24. Lithium Batteries Only:

WARNING

Fire and burn hazard. Do not recharge, disassemble,

heat above 212°F or incinerate. Keep battery out of

reach of children and in original package until ready

to use. Dispose of used batteries promptly.

Risk of explosion if battery is replaced by incorrect

type. Dispose of used batteries according to the

instructions.

Rev 0411

Important Safeguards – Indoor Use

(Cont)

25. For Rack-Mounted Units Only – The following precautions

apply to all rack-mounted units.

a) Elevated Operating Ambient - If installed in a closed or multi-

unit rack assembly, the operating ambient temperature of the

rack environment may be greater than room ambient.

Therefore, consideration should be given to installing the

equipment in an environment compatible with the maximum

ambient temperature (Tma) specified by the manufacturer.

b) Reduced Air Flow - Installation of the equipment in a rack

should be such that the amount of air flow required for safe

operation of the equipment is not compromised.

c) Mechanical Loading - Mounting of the equipment in the rack

should be such that a hazardous condition is not achieved

due to uneven mechanical loading.

d) Circuit Overloading - Consideration should be given to the

connection of the equipment to the supply circuit and the

effect that overloading of the circuits might have on

overcurrent protection and supply wiring. Appropriate

consideration of equipment nameplate ratings should be

used when addressing this concern.

e) Reliable Earthing - Reliable earthing of rack-mounted

equipment should be maintained. Particular attention should

be given to supply connections other than direct connections

to the branch circuit (e.g. use of power strips).

26. Network Ports– Ethernet interfaces connected to these ports

are for intra-building use only and should not be connected to

lines that run outside of the building in which the PoE switch is

located.

Rev 0411

2 | ViconNet VN-NVR Shadow Installation and Configuration Guide

NVR Shadow Installation & Configuration Guide

Topic Page

General 3

Hardware Installation 4

Accessory Kit 4

Unpacking and Inspection 5

Unpacking the Unit 5

Required Items for Installation 5

Unit Components 6

Mounting 8

Installing the VN-NVR Shadow 9

Operation 12

Powering On the Unit 12

Powering Off the Unit 12

Using ViconNet 13

Accessing the Configuration Functions 13

Registering Your Unit 15

Connecting to the Network 16

Setting up the Storage Database 17

Monitoring the RAID System 20

Replacing a Bad Database Drive 23

Replacing the OS Hard Drive 25

Shipping Instructions 29

Technical Information 30

Vicon Standard Equipment Warranty 32

Vicon, ViconNet, and their logos are registered trademarks of Vicon Industries Inc.

Windows is a registered trademark of Microsoft Corporation. Other company and brand products and service names

are trademarks or registered trademarks of their respective holders

ViconNet VN-NVR Shadow Installation and Configuration Guide | 3

General

This manual provides information for installing and setting up the ViconNet®

VN-NVR Shadow with internal RAIDs.

The NVR Shadow is a high-capacity Network Video Recorder that can

simultaneously capture, view and store high-quality, high-resolution voice,

video and data. It provides scalable, internal RAID-5 storage for medium and

large-scale installations. The 8-bay removable drive configuration (larger

versions have 24 bays) makes it easy to hot-swap drives without having to

remove the unit from the rack.

4 | ViconNet VN-NVR Shadow Installation and Configuration Guide

Hardware Installation

This unit should only be installed by a qualified technician using common

hand tools and approved materials in accordance with the National Electrical

Code ANSI/NFPA 70, state and local wiring codes. These units meet

requirements for an FCC Class A computing device and CE.

The rack-mount VN-NVR Shadow is a 2 RU (8- bay; 24-bay units are 4 RU)

unit that installs into a standard 19-inch racking system.

Vicon requires the use of line conditioners, voltage regulators and

uninterruptible power supply (UPS) systems in the electrical power service.

Note

Read all instructions before beginning the installation.

Accessory Kit

The provided accessory kit contains necessary items needed to install and

wire the unit during installation:

Table 1: Accessory Kit

Part Description

CD and Manuals

Provides documentation and software (including current

drivers)

Power Cord Used for power connection

Rail Kit

For rack mounting the VN-NVR Shadow; includes

hardware

ViconNet VN-NVR Shadow Installation and Configuration Guide | 5

Unpacking and Inspection

All Vicon equipment is tested and inspected before leaving the factory. It is

the carrier’s responsibility to provide suitable delivery.

Inspect the cartons upon delivery and, if damage is present, make detailed

notes on the carrier’s bill. Then, obtain the carrier agent’s signature and file a

damage claim as soon as possible.

Open the cartons and inspect the equipment for damage. Save the cartons

and packing material. If damage is present, contact the carrier and file a

damage claim immediately. If the equipment must be returned for repair,

follow the Shipping Instructions at the end of this manual.

Unpacking the Unit

Carefully open the cartons. The RAID drives are preconfigured at the factory

but are removed from the unit for shipping. Remove the accessory kit and the

VN-NVR Shadow from the box and place them on a large, flat working

surface. Open the accessory kit and verify the contents against the list in

Table 1.

Required Items for Installation

To setup for operation there must be a keyboard and a mouse available to

operate the GUI.

6 | ViconNet VN-NVR Shadow Installation and Configuration Guide

Unit Components

This section describes the VN-NVR Shadow front and rear panels.

Front Panel Controls and Connections

Note

On the 24-bay unit, the bays are counted down the columns, 1-6 down on the left side through 19-24

down the right side. The OS drive is on the rear panel.

• Network LED Indicators: Green LED used to display the network

connection

status (ON means unit on and OFF means unit off).

• Power LED Indicator: Blue LED used to display the power status (ON

means unit on and OFF means unit off).

• Power Button: Used to power on the unit.

• USB Ports: Used for optional devices (2).

Power

Button

ViconNet VN-NVR Shadow Installation and Configuration Guide | 7

Rear Panel Controls and Connections

Note

Rear panels change often but should be similar.

• Power Receptacle: Used to connect the provided power cable.

• Serial Port: Used to connect system serial devices.

• Display Port/VGA Port: Not used.

• USB Connectors: Used for keyboard, mouse and optional devices (4).

• Network Port: RJ-45 connectors; use to connect to a LAN/WAN

(10/100/1000 Base T. Be sure to use the connector marked NIC 1 (NIC 2

should be plugged). LEDs indicate connectivity and speed.

• Monitor (Display): Used for digital video output to a monitor, DVI to VGA

and DMS-59 to dual DVI adaptors supplied.

Monitor

Power

Use

NIC 1

8 | ViconNet VN-NVR Shadow Installation and Configuration Guide

Mounting

Rack

The NVR Shadow was designed to be mounted in a standard 19-inch

(483 mm) wide vertical rack. A rail kit is installed onto the NVR to connect it

to the rack. Hardware and installation instructions on how to use this kit are

provided with the rail kit. The rail mounting kit is included to provide extra

support for the unit in the rack. This rail kit MUST be used.

Note

It is recommended that at least 1 RU of space [1.75 in. (44.45 mm)] be left in

between multiple units mounted in the same rack for cooling purposes.

Warning

Failure to leave space for cooling between recorders may result in

malfunctioning and possible failure of the unit.

Install the two (2) rail kit mounting brackets onto the sides of the NVR

Shadow. Use the instructions supplied with the rail kit. The brackets have

slots and holes that fit directly onto the hardware on the sides of the unit.

Refer to figure below.

Note

Use the square holes in the rail kit for mounting. If this is not convenient, it

may be necessary to use a square hole to round hole adapter.

ViconNet VN-NVR Shadow Installation and Configuration Guide | 9

Installing the VN-NVR Shadow

After the unit is mounted permanently, follow the steps in this section to

install the hardware.

• Step 1: Installing the Drives

• Step 2: Connecting the Hardware

• Step 3: Connecting the Power Supply

Important Notes

Do not apply power or plug-in the unit to any outlet until instructed to do so.

Disable the AC power to prevent installer injury and damage to the unit.

Before beginning the hardware installation, ensure that the room or area

designated for the ViconNet hardware installation is well ventilated.

Step 1: Installing the Drives

The NVR Shadow is delivered with the 8 RAID drives packaged in the

accessory kit. Each of the drives (8) must be installed into the unit in the

correct bay for proper operation. Refer to the Front Panel figure for Bay

numbers.

Caution

The RAID drives are configured at the factory and have to be installed back

into the correct bay.

Push the lock button to release the arm on the drive. Insert each tray into the

corresponding bay number. Secure the arm back into place.

Caution

Make sure that the serial number on the tray matches the serial number on

the VN-NVR Shadow. Each tray has a label indicating the serial number and

the bay number.

10 | ViconNet VN-NVR Shadow Installation and Configuration Guide

Step 2: Connecting the Hardware

This procedure describes the various hardware connections that must be

performed in order to operate the system.

1. Perform the following connections: (refer to Rear Panel diagram).

1.1 Locate the keyboard on a flat surface near the unit. Connect the

keyboard by inserting its connector into the correct port.

1.2 Locate the mouse on a flat surface near the unit. Connect the mouse by

inserting its connector into the correct port.

1.3 Position the monitor in a permanent fixed location near the unit. Connect

the monitor by inserting its connector into the appropriate Monitor Output

port.

1.4 Insert one side of a standard LAN cable to the Network Port’s RJ-45

connector (NIC 1). Insert the other RJ-45 connector into the LAN side of

the network.

1.5 Connect external hardware devices to the relevant terminal.

1.6 Insert the female end of the provided 120 VAC power cable into the unit's

power receptacle. Do not connect the remaining end to a power

receptacle until instructed. If using 230 VAC power, it is necessary to

obtain a suitable power cord for use. This cable is a standard computer

230 VAC power cord.

2. Connect the monitor to the power source and power on.

ViconNet VN-NVR Shadow Installation and Configuration Guide | 11

Step 2: Connecting the Power Supply

To ensure that the unit is protected during a power failure and that no

important data is lost, it must be connected to an uninterruptible power

source (UPS) before use.

To connect the UPS:

1. Connect the power cord to the UPS power receptacle.

2. Connect the UPS power cord to the wall outlet.

3. Power on the UPS and ensure that it is working properly.

Note

Refer to your UPS device’s User Manual for a more detailed explanation of

how to connect it properly. The rear panel of your unit may look different but

connectors will be similar.

12 | ViconNet VN-NVR Shadow Installation and Configuration Guide

Operation

Powering On the Unit

To power on the system:

With the unit set up as shown in Installation, press the front panel pushbutton

Power Switch.

Important

Do not press any keyboard buttons at this time.

When the unit completes booting, the Main Screen is displayed.

Powering Off the Unit

To power off the system:

With the unit booted and operational, press the Shutdown button in the Site

Setup window. Follow the screen prompts and the system returns to the

ViconNet desktop. Use the Start button to completely shutdown the system.

OR (this is not recommended, due to the possibility of data loss)

Momentarily press the power switch. The unit switches off.

ViconNet VN-NVR Shadow Installation and Configuration Guide | 13

Using ViconNet

The NVR Shadow is delivered with the ViconNet application preloaded.

Accessing the Configuration Functions

The configuration functions are performed via the System Settings window

applicable to a selected site. The Shadow must first be registered before the

storage database drives can be configured.

To access the System Settings window:

1. From the ViconNet Main window, click . The Setup Site

Selection window is displayed:

The local site always appears at the top of the list. The Nucleus site is listed

second, displayed as (Nucleus).

The Exit to O.S. button enables you to exit to the Operating System and to

close the ViconNet application.

Note

There is a limit to the amount of time you can leave the setup screen open

without working in it. Therefore it is important to save your settings each time

you make a change. Before ViconNet will shutdown in this situation, the

following warning screen will display.

14 | ViconNet VN-NVR Shadow Installation and Configuration Guide

2. Select the VN-NVR Shadow site to configure and click . The

System Settings window is displayed.

Note

The System Settings window has the following options:

When the function is not supported, the associated button is disabled (grayed

out).

ViconNet VN-NVR Shadow Installation and Configuration Guide | 15

Registering Your Unit

The VN-NVR Shadow is delivered registered and ready for use. The

following registration instructions are supplied as reference.

Note

The full functionality of the VN-NVR Shadow is available only after it is

registered. Before the registration procedure is performed, it will function with

limited "Viewer" functionality only.

To register your unit:

1. In the ViconNet application, navigate to the System Settings window,

click

. The Registration window appears.

2. Fill in your company details.

3. Fill in your user name.

Make note of the two user codes that are on the ViconNet Registration

screen. You will need these to complete registration.

16 | ViconNet VN-NVR Shadow Installation and Configuration Guide

Note

Licensing is done through Vicon’s website. On www.vicon-security.com, go to

the Support tab and select Software Registration and follow those

instructions. Be sure to have the License ID and password that is on the label

of the software CD jewel case. You will need these to register. Follow the

prompts.

4. Enter the six license numbers generated from the registration process into

the six License Number fields of the Registration window, and click

The application automatically restarts in order to implement the

new registration and enable the functionality of your purchased application.

Connecting to the Network

Next the VN-NVR Shadow has to be added to the network. In this step, you

will configure the IP address of this site in the network.

1. Go to the VN-NVR Shadow to set the IP address. Then, from the ViconNet

Main window, click . The Setup Site Selection window is

displayed, showing a list of all currently connected transmitters and

Workstations.

2. Select the VN-NVR Shadow to configure the network setup and click

. The System Settings window is displayed, as previously shown.

3. Click . The Network Settings window is displayed.

ViconNet VN-NVR Shadow Installation and Configuration Guide | 17

4. In the Nucleus Settings area, deselect the This Site is the Master Nucleus

checkbox.

5. In the Nucleus Settings area, select the Nucleus IP radio button and enter

the IP address.

6. Click

. The application will reboot and the Nucleus name will appear

in the top-left corner of the application.

Setting up the Storage Database

1. Return to the System Settings screen. Select button. The

following screen displays.

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Vicon Shadow NVR Operating instructions

Vicon Shadow NVR Operating instructions

Vicon Shadow NVR Operating instructions

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