WITH OUR EXCLUSIVE GERMICIDAL
TECHNOLOGY
WARRANTY / INSTALLATION AND OPERATING MANUAL
GARANTIE / MANUEL D'INSTALLATION ET D'UTILISATION
GARANTÍA / MANUAL DE INSTALACIÓN Y FUNCIONAMIENTO
HAND DRYERS & HAIR DRYERS
SÈCHE-MAINS ET SÈCHE-CHEVEUX
SECAMANOS Y SECADORES DE PELO
Please read and save these instructions. Read carefully before attempting to assemble, install,
operate or service the products described. Protect yourself and others by observing all safety
information. Failure to comply with instructions could result in personal injury and or property
damage. Retain instructions for future references.
S.V.P. lire et conserver ces instructions. Les lire attentivement avant de commencer à
assembler, installer, faire fonctionner, réparer ou entretenir les appareils décrite. Pour se
protéger et protéger autrui, observer toutes les consignes de sécurité. Le fait de négliger
d'appliquer ces instructions peut entrainer des blessures et / ou des dommages matériels.
Conserver ces instructions pour consultant ultérieure.
Por favor, lea y guarde estas instrucciones. Lea cuidadosamente antes de tratar de montar,
instalar, operar o realizar el mantenimiento de los productos descritos. Protéjase a sí mismo y a
los demás respetando toda la información de seguridad. No respetar las instrucciones podría
resultar en lesiones personales y / o daños a la propiedad. Conserve las instrucciones para
futuras referencias.
Vortex Industries Inc.
2501 Dollard Avenue
LaSalle, Qc. Canada H8N 1S2
1-844-9VORTEX | WWW.VORTEXDRYERS.COM
TM
THE DESIGNERS CHOICE
VORTEX CLASSIC HS
with
VORTEX ADA HS
with
VORTEX ULTRA HS
with
VORTEX JYM HS
with
1) DESCRIPTION
a. Designer hot air hand & hair dryers
i. VORTEX ULTRA HS (high speed hand dryer
ii. VORTEX ADA HS (high speed hand dryer)
iii. VORTEX CLASSIC HS (high speed nozzle hand dryer)
iv. VORTEX JYM HS (high speed hair dryer
2) PACKAGE CONTENTS
3) UNPACKING
4) PARTS LIST
5) ELECTRICAL SPECIFICATIONS
6) SAFEGUARDS
7) INSTALLATION
8) Wi-Fi CONECTING INSTRUCTIONS
9) MAINTENANCE & CLEANING
10) FILTER REPLACEMENT
11) GERMICIDAL BULB REPLACEMENT
12) TROUBLESHOOTING CHART
13) LIMITED WARRANTY
14) OPTIONAL DIAMOND WARANTY
15) WARRANTY REGISTRATION
VORTEX HAND & HAIR DRYERS
INDEX
1. DESCRIPTION
a. Designer hot air hand & hair dryers
Vortex warm air designer dryers are all surface mounted, powered by a powerful brush motor
that requires less than 1200 watts. All our dryers are Wi-Fi compatible and incorporate our
exclusive germicidal technology which eliminates 99.9% of all microorganisms, including
viruses, bacteria and mold, plus a reusable foam filter preventing lint and debris from entering the
motor. Our element is enclosed in a ceramic block which virtually eliminates the loss of heat
thereby substantially reducing the energy required compared to other brand dryers. All Vortex
dryers are automatically operated by an optical sensor and, when registered, supported by a
unique 10-year warranty covering all components, with the exception of the filter and germicidal
bulb. With our exclusive Diamond Warranty, available for a fee at the time of purchase of the
unit, the dryers are covered for technical defaults as well as vandalism with a replacement unit
(please see section 14 for more details on the Diamond Warranty).
i. Vortex Ultra HS dryer can be installed in commercial, Industrial, Public, Office,
Hospitality and Institutional environments with heavy traffic that require the
fastest and most efficient hand dry in the market, along with our exclusive
llllllllllllllllllllllllgermicidal technology.
ii. Vortex ADA HS dryer with our exclusive germicidal technology blllablabllllllllll
respects the strictest legislative regulations in regards to the American
Disability Act, the Vortex ADA HS is less than 4” thick, delivers unsurpassed
drying speed and can be installed in Commercial, Industrial, Office, Public,
Institutional and Hospitality environments with washrooms for the disabled or in
constraint locations.
iii. Vortex Classic HS dryer was designed with the newest technology to meet
the needs of a secured or unsecured 360⁰ nozzle without neglecting the overall
design. The ideal dryer to retrofit any existing nozzle dryer within any
environment. The Vortex Classic HS with germicidal technology is llllllllllllllllllllllll
also your selected dryer to assure your patrons of a bacteria free dry.
iv. Vortex JYM HS hair dryer is unique with it's 360⁰ nozzle and sensor operated
motor set with a 60 second drying cycle. The Vortex JYM HS has been
specifically designed to fit within the most elegant decors and to retrofit existing
dryers, whether in a Sports Club, Gym, Arena, Swimming Pool or Institution.
Above all it is the only hair dryer that guarantees you a bacteria free dry with our
llllllllllllllllllllll germicidal technology.
1) DESCRIPTION
a. Designer hot air hand & hair dryers
i. VORTEX ULTRA HS (high speed hand dryer
ii. VORTEX ADA HS (high speed hand dryer)
iii. VORTEX CLASSIC HS (high speed nozzle hand dryer)
iv. VORTEX JYM HS (high speed hair dryer
2) PACKAGE CONTENTS
3) UNPACKING
4) PARTS LIST
5) ELECTRICAL SPECIFICATIONS
6) SAFEGUARDS
7) INSTALLATION
8) Wi-Fi CONECTING INSTRUCTIONS
9) MAINTENANCE & CLEANING
10) FILTER REPLACEMENT
11) GERMICIDAL BULB REPLACEMENT
12) TROUBLESHOOTING CHART
13) LIMITED WARRANTY
14) OPTIONAL DIAMOND WARANTY
15) WARRANTY REGISTRATION
VORTEX HAND & HAIR DRYERS
INDEX
1. DESCRIPTION
a. Designer hot air hand & hair dryers
Vortex warm air designer dryers are all surface mounted, powered by a powerful brush motor
that requires less than 1200 watts. All our dryers are Wi-Fi compatible and incorporate our
exclusive germicidal technology which eliminates 99.9% of all microorganisms, including
viruses, bacteria and mold, plus a reusable foam filter preventing lint and debris from entering the
motor. Our element is enclosed in a ceramic block which virtually eliminates the loss of heat
thereby substantially reducing the energy required compared to other brand dryers. All Vortex
dryers are automatically operated by an optical sensor and, when registered, supported by a
unique 10-year warranty covering all components, with the exception of the filter and germicidal
bulb. With our exclusive Diamond Warranty, available for a fee at the time of purchase of the
unit, the dryers are covered for technical defaults as well as vandalism with a replacement unit
(please see section 14 for more details on the Diamond Warranty).
i. Vortex Ultra HS dryer can be installed in commercial, Industrial, Public, Office,
Hospitality and Institutional environments with heavy traffic that require the
fastest and most efficient hand dry in the market, along with our exclusive
llllllllllllllllllllllllgermicidal technology.
ii. Vortex ADA HS dryer with our exclusive germicidal technology blllablabllllllllll
respects the strictest legislative regulations in regards to the American
Disability Act, the Vortex ADA HS is less than 4” thick, delivers unsurpassed
drying speed and can be installed in Commercial, Industrial, Office, Public,
Institutional and Hospitality environments with washrooms for the disabled or in
constraint locations.
iii. Vortex Classic HS dryer was designed with the newest technology to meet
the needs of a secured or unsecured 360⁰ nozzle without neglecting the overall
design. The ideal dryer to retrofit any existing nozzle dryer within any
environment. The Vortex Classic HS with germicidal technology is llllllllllllllllllllllll
also your selected dryer to assure your patrons of a bacteria free dry.
iv. Vortex JYM HS hair dryer is unique with it's 360⁰ nozzle and sensor operated
motor set with a 60 second drying cycle. The Vortex JYM HS has been
specifically designed to fit within the most elegant decors and to retrofit existing
dryers, whether in a Sports Club, Gym, Arena, Swimming Pool or Institution.
Above all it is the only hair dryer that guarantees you a bacteria free dry with our
llllllllllllllllllllll germicidal technology.
3. UNPACKING
Please report and file a claim with the transport carrier should the packaging material be
damaged upon reception.
Carefully remove the dryer from the shipping carton and Vortex packaging, using care not to
drop the appliance, inspect carefully for any damage that may have occurred during transit,
check for any loose, missing or damaged parts. Please promptly inform your authorized
distributor of any damage or missing parts.
4. PARTS LIST
ULTRA HS HAND DRYER
NAME
1.a. ULTRA Top Cover Chrome
1.b. ULTRA Top Cover Black
1.c. ULTRA Top Cover WHITE
1.d. ULTRA Top Cover CHARCOAL
1.e. ULTRA Top Cover DARK RED
1.f. ULTRA Top Cover CUSTOM
2. ULTRA HS Wall Mounting Plate
3. Sensor Window, Clear Plastic
4. Sharp Proximity Sensor
5. Foam Filter Cage
6. Foam Filter
7. PCB Main Powerboard
8. PCB Wi-Fi Board
9. High-speed Motor
PART
140-00-00
140-00-01
140-00-02
140-00-03
140-00-04
140-00-05
140-00-06
138-00-08
138-00-09
140-00-15
140-00-14
138-00-24
138-00-25
138-00-27
2. PACKAGE CONTENTS
1 Warranty, Installation / Operation Manual
1 Tamper proof key
1 Wall Mounting Template
1 Warranty Registration Card
10. Heater
11. UVC Lamp Holder
12. UVC Lamp Diffuser
13. UVC Lamp
14. Cover Tamper Proof Screws
15. Tamper Proof Key
16. Power Terminal Block
138-00-29
140-00-24
138-00-32
138-00-33
138-00-37
138-00-38
138-00-50
Cover
Cover Tamper
Proof Screws
Sharp Proximity
Sensor
Foam Filter
Foam Filter Cage,
UV Rated Plastic
UVC Lamp
UVC Lamp holder,
UV Rated Plastic
UVC Lamp Diffuser,
UV Rated Plastic
High Speed Motor
Foam Filter Cage,
UV Rated Plastic
Foam Filter
PCB Main Power
Board
PCB Wi-Fi Board
Wall Mounting
Plate
Tamper Proof Key
2
7
9
8
5
6
15
13
11
12
5
6
1
4
14
Power
Terminal Block
16
Sensor Window
3
Heater
10
Wall Mounting Plate
2
VORTEX ULTRA HS HAND DRYER
3. UNPACKING
Please report and file a claim with the transport carrier should the packaging material be
damaged upon reception.
Carefully remove the dryer from the shipping carton and Vortex packaging, using care not to
drop the appliance, inspect carefully for any damage that may have occurred during transit,
check for any loose, missing or damaged parts. Please promptly inform your authorized
distributor of any damage or missing parts.
4. PARTS LIST
ULTRA HS HAND DRYER
NAME
1.a. ULTRA Top Cover Chrome
1.b. ULTRA Top Cover Black
1.c. ULTRA Top Cover WHITE
1.d. ULTRA Top Cover CHARCOAL
1.e. ULTRA Top Cover DARK RED
1.f. ULTRA Top Cover CUSTOM
2. ULTRA HS Wall Mounting Plate
3. Sensor Window, Clear Plastic
4. Sharp Proximity Sensor
5. Foam Filter Cage
6. Foam Filter
7. PCB Main Powerboard
8. PCB Wi-Fi Board
9. High-speed Motor
PART
140-00-00
140-00-01
140-00-02
140-00-03
140-00-04
140-00-05
140-00-06
138-00-08
138-00-09
140-00-15
140-00-14
138-00-24
138-00-25
138-00-27
2. PACKAGE CONTENTS
1 Warranty, Installation / Operation Manual
1 Tamper proof key
1 Wall Mounting Template
1 Warranty Registration Card
10. Heater
11. UVC Lamp Holder
12. UVC Lamp Diffuser
13. UVC Lamp
14. Cover Tamper Proof Screws
15. Tamper Proof Key
16. Power Terminal Block
138-00-29
140-00-24
138-00-32
138-00-33
138-00-37
138-00-38
138-00-50
Cover
Cover Tamper
Proof Screws
Sharp Proximity
Sensor
Foam Filter
Foam Filter Cage,
UV Rated Plastic
UVC Lamp
UVC Lamp holder,
UV Rated Plastic
UVC Lamp Diffuser,
UV Rated Plastic
High Speed Motor
Foam Filter Cage,
UV Rated Plastic
Foam Filter
PCB Main Power
Board
PCB Wi-Fi Board
Wall Mounting
Plate
Tamper Proof Key
2
7
9
8
5
6
15
13
11
12
5
6
1
4
14
Power
Terminal Block
16
Sensor Window
3
Heater
10
Wall Mounting Plate
2
VORTEX ULTRA HS HAND DRYER
PART
139-00-00
139-00-01
139-00-02
139-00-03
139-00-04
139-00-05
139-00-06
138-00-08
138-00-09
139-00-11
139-00-12
138-00-24
138-00-25
138-00-27
138-00-29
138-00-31
138-00-32
138-00-33
138-00-37
138-00-38
138-00-50
ADA HS HAND DRYER
NAME
1.a. ADA Top Cover Chrome
1.b. ADA Top Cover Black
1.c. ADA Top Cover WHITE
1.d. ADA Top Cover CHARCOAL
1.e. ADA Top Cover DARK RED
1.f. ADA Top Cover CUSTOM
2. ADA HS Wall Mounting Plate
3. Sensor Window, Clear Plastic
4. Sharp Proximity Sensor
5. Foam Filter Cage
6. Foam Filter
7. PCB Main Powerboard
8. PCB Wi-Fi Board
9. High-Speed Motor
10. Heater
11. UVC Lamp Holder
12. UVC Lamp Diffuser
13. UVC Lamp
14. Cover Tamper Proof Screws
15. Tamper Proof Key
16. Power Terminal Block
Cover
Cover Tamper
Proof Screws
Sharp Proximity
Sensor
Foam Filter
Foam Filter Cage,
UV Rated Plastic
UVC Lamp
UVC Lamp holder,
UV Rated Plastic
UVC Lamp Diffuser,
UV Rated Plastic
High Speed Motor
Foam Filter Cage,
UV Rated Plastic
Foam Filter
PCB Main Power
Board
PCB Wi-Fi Board
Wall Mounting
Plate
Cover Tamper
Proof Screws
Tamper Proof Key
2
7
9
8
5
6
15
14
13
11
12
5
6
1
4
14
Power
Terminal Block
16
Sensor Window
3
Heater
10
VORTEX ADA HS HAND DRYER
PART
139-00-00
139-00-01
139-00-02
139-00-03
139-00-04
139-00-05
139-00-06
138-00-08
138-00-09
139-00-11
139-00-12
138-00-24
138-00-25
138-00-27
138-00-29
138-00-31
138-00-32
138-00-33
138-00-37
138-00-38
138-00-50
ADA HS HAND DRYER
NAME
1.a. ADA Top Cover Chrome
1.b. ADA Top Cover Black
1.c. ADA Top Cover WHITE
1.d. ADA Top Cover CHARCOAL
1.e. ADA Top Cover DARK RED
1.f. ADA Top Cover CUSTOM
2. ADA HS Wall Mounting Plate
3. Sensor Window, Clear Plastic
4. Sharp Proximity Sensor
5. Foam Filter Cage
6. Foam Filter
7. PCB Main Powerboard
8. PCB Wi-Fi Board
9. High-Speed Motor
10. Heater
11. UVC Lamp Holder
12. UVC Lamp Diffuser
13. UVC Lamp
14. Cover Tamper Proof Screws
15. Tamper Proof Key
16. Power Terminal Block
Cover
Cover Tamper
Proof Screws
Sharp Proximity
Sensor
Foam Filter
Foam Filter Cage,
UV Rated Plastic
UVC Lamp
UVC Lamp holder,
UV Rated Plastic
UVC Lamp Diffuser,
UV Rated Plastic
High Speed Motor
Foam Filter Cage,
UV Rated Plastic
Foam Filter
PCB Main Power
Board
PCB Wi-Fi Board
Wall Mounting
Plate
Cover Tamper
Proof Screws
Tamper Proof Key
2
7
9
8
5
6
15
14
13
11
12
5
6
1
4
14
Power
Terminal Block
16
Sensor Window
3
Heater
10
VORTEX ADA HS HAND DRYER
CLASSIC HS HAND DRYER
NAME
1.a. CLASSIC Top cover Chrome
1.b. CLASSIC Top cover Black
1.c. CLASSIC Top cover WHITE
1.d. CLASSIC Top cover CHARCOAL
1.e. CLASSIC Top cover DARK RED
1.f. CLASSIC Top cover CUSTOM
2. CLASSIC HS Wall Mounting Plate
3. Sensor Window, Clear Plastic
4. Sharp Proximity Sensor
5. Foam Filter Cage
6. Foam Filter
7. PCB Main Power Board
8. PCB Wi-Fi Board
9. High Speed Motor
10. Heater
11. UVC Lamp Holder
12. UVC Lamp Diffuser
13. UVC Lamp
14. Cover Tamper Proof Screws
15. Tamper Proof Key
16. Power Terminal Block
17. External Aluminum Nozzle Chrome Plated
PART
140-00-00
140-00-01
140-00-02
140-00-03
140-00-04
140-00-05
140-00-06
138-00-08
138-00-09
140-00-15
140-00-14
138-00-24
138-00-25
138-00-27
138-00-29
140-00-24
138-00-32
138-00-33
138-00-37
138-00-38
138-00-50
140-00-12
Foam Filter
Foam Filter Cage,
UV Rated Plastic
PCB Main Power
Board
PCB Wi-Fi Board
UVC Lamp Holder
UV Rated Plastic
UVC Lamp Diffuser
UV Rated Plastic
Heater
Wall Mounting
Plate
2
7
8
Terminal Block
16
5
6
Sharp Proximity
Sensor
Tamper Proof Key
15
4
Sensor Window
Clear Plastic
3
Cover Tamper
Proof Screws
14
Cover
1
Aluminum Nozzle
17
10
13
12
High Speed Motor
9
UVC Lamp
11
VORTEX CLASSIC HS HAND DRYER
CLASSIC HS HAND DRYER
NAME
1.a. CLASSIC Top cover Chrome
1.b. CLASSIC Top cover Black
1.c. CLASSIC Top cover WHITE
1.d. CLASSIC Top cover CHARCOAL
1.e. CLASSIC Top cover DARK RED
1.f. CLASSIC Top cover CUSTOM
2. CLASSIC HS Wall Mounting Plate
3. Sensor Window, Clear Plastic
4. Sharp Proximity Sensor
5. Foam Filter Cage
6. Foam Filter
7. PCB Main Power Board
8. PCB Wi-Fi Board
9. High Speed Motor
10. Heater
11. UVC Lamp Holder
12. UVC Lamp Diffuser
13. UVC Lamp
14. Cover Tamper Proof Screws
15. Tamper Proof Key
16. Power Terminal Block
17. External Aluminum Nozzle Chrome Plated
PART
140-00-00
140-00-01
140-00-02
140-00-03
140-00-04
140-00-05
140-00-06
138-00-08
138-00-09
140-00-15
140-00-14
138-00-24
138-00-25
138-00-27
138-00-29
140-00-24
138-00-32
138-00-33
138-00-37
138-00-38
138-00-50
140-00-12
Foam Filter
Foam Filter Cage,
UV Rated Plastic
PCB Main Power
Board
PCB Wi-Fi Board
UVC Lamp Holder
UV Rated Plastic
UVC Lamp Diffuser
UV Rated Plastic
Heater
Wall Mounting
Plate
2
7
8
Terminal Block
16
5
6
Sharp Proximity
Sensor
Tamper Proof Key
15
4
Sensor Window
Clear Plastic
3
Cover Tamper
Proof Screws
14
Cover
1
Aluminum Nozzle
17
10
13
12
High Speed Motor
9
UVC Lamp
11
VORTEX CLASSIC HS HAND DRYER
JYM HS HAIR DRYER
NAME
1.a. JYM Top cover Chrome
1.b. JYM Top cover Black
1.c. JYM Top cover WHITE
1.d. JYM Top cover CHARCOAL
1.e. JYM Top cover DARK RED
1.f. JYM Top cover CUSTOM
2. HS JYM Wall Mounting Plate
3. Sensor Window, Clear Plastic
4. Sharp Proximity Sensor
5. Foam Filter Cage
6. Foam Filter
7. PCB Main Power Board
8. PCB Wi-Fi Board
9. High-Speed Motor
10. Heater
11. UVC Lamp Holder
12. UVC Lamp Diffuser
13. UVC Lamp
14. Cover Tamper Proof Screws
15. Tamper Proof Key
16. Power Terminal Block
17. External Aluminum Nozzle Chrome Plated
PART
140-00-00
140-00-01
140-00-02
140-00-03
140-00-04
140-00-05
140-00-06
138-00-08
138-00-09
140-00-15
140-00-14
138-00-24
138-00-25
138-00-27
138-00-29
140-00-24
138-00-32
138-00-33
138-00-37
138-00-38
138-00-50
140-00-12
Foam Filter
Foam Filter Cage,
UV Rated Plastic
PCB Main Power
Board
PCB Wi-Fi Board
UVC Lamp Holder
UV Rated Plastic
UVC Lamp Diffuser
UV Rated Plastic
Heater
Wall Mounting
Plate
2
7
8
Power
Terminal Block
16
5
6
Sharp Proximity
Sensor
Tamper Proof Key
15
4
Sensor Window
Clear Plastic
3
Cover Tamper
Proof Screws
14
Cover
1
Aluminum Nozzle
17
10
13
12
High Speed Motor
9
UVC Lamp
11
VORTEX JYM HS HAIR DRYER
JYM HS HAIR DRYER
NAME
1.a. JYM Top cover Chrome
1.b. JYM Top cover Black
1.c. JYM Top cover WHITE
1.d. JYM Top cover CHARCOAL
1.e. JYM Top cover DARK RED
1.f. JYM Top cover CUSTOM
2. HS JYM Wall Mounting Plate
3. Sensor Window, Clear Plastic
4. Sharp Proximity Sensor
5. Foam Filter Cage
6. Foam Filter
7. PCB Main Power Board
8. PCB Wi-Fi Board
9. High-Speed Motor
10. Heater
11. UVC Lamp Holder
12. UVC Lamp Diffuser
13. UVC Lamp
14. Cover Tamper Proof Screws
15. Tamper Proof Key
16. Power Terminal Block
17. External Aluminum Nozzle Chrome Plated
PART
140-00-00
140-00-01
140-00-02
140-00-03
140-00-04
140-00-05
140-00-06
138-00-08
138-00-09
140-00-15
140-00-14
138-00-24
138-00-25
138-00-27
138-00-29
140-00-24
138-00-32
138-00-33
138-00-37
138-00-38
138-00-50
140-00-12
Foam Filter
Foam Filter Cage,
UV Rated Plastic
PCB Main Power
Board
PCB Wi-Fi Board
UVC Lamp Holder
UV Rated Plastic
UVC Lamp Diffuser
UV Rated Plastic
Heater
Wall Mounting
Plate
2
7
8
Power
Terminal Block
16
5
6
Sharp Proximity
Sensor
Tamper Proof Key
15
4
Sensor Window
Clear Plastic
3
Cover Tamper
Proof Screws
14
Cover
1
Aluminum Nozzle
17
10
13
12
High Speed Motor
9
UVC Lamp
11
VORTEX JYM HS HAIR DRYER
5. ELECTRICAL SPECIFICATIONS
CERTIFICATIONMODELS
ULTRA HA
ADA HS
CLASSIC HS
JYM HS
TYPE
Automatic
Automatic
Automatic
Automatic
ELECTRICAL RATINGS
110 / 115 VAC 1130W 60 Hz
230 / 240 VAC
110 / 115 VAC 1130W 60 Hz
230 / 240 VAC
110 / 115 VAC 1130W 60 Hz
230 / 240 VAC
110 / 115 VAC 1130W 60 Hz
230 / 115 VAC
6. SAFEGUARDS
1. Always place breaker on OFF position before installing, disconnecting or otherwise
servicing the hand dryer. Failure to disconnect the power source before installation or
servicing can result in serious injury or death from electrical shock.
2. Failure to properly ground the unit could result in serious injury and/or death from
severe electrical shock. The hand dryer must be properly grounded for safe operation.
An identified ground connection point is supplied on the hand dryer's wall plate. A
GFCI protection is recommended protection in wet or damp locations or as required by
local construction codes.
3. Risk of fire, personal injury or property damage is possible if local codes, or safety
recommendations are not followed.
4. Installation and servicing should only be performed by qualified electrical technicians.
5. Use only the electrical power (voltage & frequency) specified for the dryer being
installed. See Table 1 Electrical Specifications.
6. Connect the hand dryer to the nearest distribution panel. The fixed wiring must
include a disconnection means complying with local wiring codes. To limit voltage
drops, and insure efficient operation, use No.12 AWG wire or larger as required by
local electrical codes.
7. Always connect to a branch circuit breaker or fuse protection with an electrical rating
greater than the model’s rated amperage shown in Table 1 – Electrical Specifications, in
accordance with the NEC (National Electrical Code) and / or CEC (Canadian Electrical Code).
8. To avoid a hazard due to inadvertent resetting of the terminal cut-out, the hand dryer must
not be supplied through an external switching device, such as a timer or to a circuit that is
regularly switched on / off. Each dryer must have it's own dedicated circuit. Move all field
wiring away from moving parts within the dryer.
9. The NEC (National Electrical Code) and / or CEC (Canadian Electrical Code) require
installation fittings with smooth rounded surfaces for protection of power supply cables.
10. Store and dispose of solvent-based materials, and materials used with solvent-based
materials, in accordance with requirements of local authorities having jurisdiction.
Warning: Mercury HAZARD. Caution must be taken not to break GERMICIDAL UVC bulbs
during installation and since these bulbs contain a small amount of mercury which can
cause injury if inhaled or ingested. For more information on clean up and disposal, see
www.lamprecycle.org.
DANGER!
Failure to properly ground this unit could result in severe electrical shock and / or death.
This dryer should be properly grounded for safe operation. An identified ground
connection point is supplied with dryer wall plate.
Ultraviolet (UVC) radiation hazard. Over exposure will cause significant eye damage and
may cause skin damage. Do not look into UV light source.
7. INSTALLATION
1. Go to the circuit panel to place breaker or fuse in the OFF position, never attempt
to install, clean interior or service unit without first shutting off its power source.
2. Use Table 2 to determine recommended mounting height. Select a mounting location for
the dryer where no reflection surfaces or objects (such as a wash basin) are directly under
the optical sensor. The optical sensor is visible from the bottom of the dryer.
Classic & Jym
ADA & Ultra
TABLE 1
5. ELECTRICAL SPECIFICATIONS
CERTIFICATIONMODELS
ULTRA HA
ADA HS
CLASSIC HS
JYM HS
TYPE
Automatic
Automatic
Automatic
Automatic
ELECTRICAL RATINGS
110 / 115 VAC 1130W 60 Hz
230 / 240 VAC
110 / 115 VAC 1130W 60 Hz
230 / 240 VAC
110 / 115 VAC 1130W 60 Hz
230 / 240 VAC
110 / 115 VAC 1130W 60 Hz
230 / 115 VAC
6. SAFEGUARDS
1. Always place breaker on OFF position before installing, disconnecting or otherwise
servicing the hand dryer. Failure to disconnect the power source before installation or
servicing can result in serious injury or death from electrical shock.
2. Failure to properly ground the unit could result in serious injury and/or death from
severe electrical shock. The hand dryer must be properly grounded for safe operation.
An identified ground connection point is supplied on the hand dryer's wall plate. A
GFCI protection is recommended protection in wet or damp locations or as required by
local construction codes.
3. Risk of fire, personal injury or property damage is possible if local codes, or safety
recommendations are not followed.
4. Installation and servicing should only be performed by qualified electrical technicians.
5. Use only the electrical power (voltage & frequency) specified for the dryer being
installed. See Table 1 Electrical Specifications.
6. Connect the hand dryer to the nearest distribution panel. The fixed wiring must
include a disconnection means complying with local wiring codes. To limit voltage
drops, and insure efficient operation, use No.12 AWG wire or larger as required by
local electrical codes.
7. Always connect to a branch circuit breaker or fuse protection with an electrical rating
greater than the model’s rated amperage shown in Table 1 – Electrical Specifications, in
accordance with the NEC (National Electrical Code) and / or CEC (Canadian Electrical Code).
8. To avoid a hazard due to inadvertent resetting of the terminal cut-out, the hand dryer must
not be supplied through an external switching device, such as a timer or to a circuit that is
regularly switched on / off. Each dryer must have it's own dedicated circuit. Move all field
wiring away from moving parts within the dryer.
9. The NEC (National Electrical Code) and / or CEC (Canadian Electrical Code) require
installation fittings with smooth rounded surfaces for protection of power supply cables.
10. Store and dispose of solvent-based materials, and materials used with solvent-based
materials, in accordance with requirements of local authorities having jurisdiction.
Warning: Mercury HAZARD. Caution must be taken not to break GERMICIDAL UVC bulbs
during installation and since these bulbs contain a small amount of mercury which can
cause injury if inhaled or ingested. For more information on clean up and disposal, see
www.lamprecycle.org.
DANGER!
Failure to properly ground this unit could result in severe electrical shock and / or death.
This dryer should be properly grounded for safe operation. An identified ground
connection point is supplied with dryer wall plate.
Ultraviolet (UVC) radiation hazard. Over exposure will cause significant eye damage and
may cause skin damage. Do not look into UV light source.
7. INSTALLATION
1. Go to the circuit panel to place breaker or fuse in the OFF position, never attempt
to install, clean interior or service unit without first shutting off its power source.
2. Use Table 2 to determine recommended mounting height. Select a mounting location for
the dryer where no reflection surfaces or objects (such as a wash basin) are directly under
the optical sensor. The optical sensor is visible from the bottom of the dryer.
Classic & Jym
ADA & Ultra
TABLE 1
TABLE 2
Recommended Mounting Heights from Floor to Dryer Bottom Edge
Men's washroom
Women's washroom
Children's washroom ages 13 - 17
Children's washroom ages 10 - 13
Children's washroom ages 7 - 10
Children's washroom ages 4 - 7
46” 117cm
44” 112cm
44” 112cm
40” 102cm
36” 91cm
- -
The minimum mounting distance from the bottom of the dryer to a reflective surface is
18” (46cm). When installing several dryers on the same wall a minimum space of 24” or
(61cm) should be respected between each dryer.
3. Use the tamper proof key supplied to turn the cover mounting vandal proof screws
counter-clockwise to remove the dryer cover.
4. Using the mounting template supplied, mark locations for the 4 mounting bolt holes on
the wall.
5. With the breaker or fuse protection in the OFF position, feed the No.12 AWG wire or
larger through the knock out hole in the base plate and fasten to the wall using the
bolts recommended in Table 3. ( Fastening screws and bolts not supplied)
6. Connect the dryer to its own dedicated circuit in the nearest suitable distribution
panel.
7. Replace cover, use the tamper proof key supplied to turn the cover mounting vandal
proof screws clockwise making certain not to over-tighten.
Toggle bolt Expansion bolt Wood screw Tamper proof key
Type of wall Type of bolt Minimum bolt Lenght
Hollow tile, lath, wall board or metal
Cement, brick or tile covered surface
Stud Wall with wood backing
¼” (M6) screw or wing type toggle
¼” (M6) stud type expansion bolts
No 16 (M8) wood screws
Depends on Wall Thickness
3” (76mm)
2 ¾” (70mm)
TABLE 3
8. Wi-Fi CONNECTING INSTRUCTIONS
The optional Wi-Fi module is located on the inner left top of
the circuit board.
HOW TO CONNECT VORTEX HAND DRYER DEVICE WITH A
WI-FI ROUTER
We suggest an independent router for the exclusive use of
the hand dryers, this will eliminate all possible interference
with other users.
Step 1: Power on ---Initialize module ---Red Light On.
See image 1
Step 2: Turn On Wi-Fi ---Scan for Access point -
“Dryer_xxxxxxxxxxxx”.
Step 3: Select and enter Password “12345678” and
Connect. See image 2
Step 4: Open Web Browser and type “192.168.0.1” or
“www.wificonfig.com” URL. The screen
illustrated in image 3 will be visible on the
Browser.
Step 5: Note down MAC Address of Devise. It will be
required for Wi-Fi module registration. Please go
to www.vortexdryers.com and follow instructions
under Wi-Fi module and Diamond Warranty
registration.
Step 6: Enter Password of local Router to which you want
to connect. See image 4 (next page)
Step 7: Press Join Button and check status light.
5 different states are shown in image 5
(next page).
Image 1
Image 2
Image 3
Ultra, ADA, Classic
68” 173cm
59” 150cm
59” 150cm
54” 137cm
48” 122cm
41” 104cm
JYM
TABLE 2
Recommended Mounting Heights from Floor to Dryer Bottom Edge
Men's washroom
Women's washroom
Children's washroom ages 13 - 17
Children's washroom ages 10 - 13
Children's washroom ages 7 - 10
Children's washroom ages 4 - 7
46” 117cm
44” 112cm
44” 112cm
40” 102cm
36” 91cm
- -
The minimum mounting distance from the bottom of the dryer to a reflective surface is
18” (46cm). When installing several dryers on the same wall a minimum space of 24” or
(61cm) should be respected between each dryer.
3. Use the tamper proof key supplied to turn the cover mounting vandal proof screws
counter-clockwise to remove the dryer cover.
4. Using the mounting template supplied, mark locations for the 4 mounting bolt holes on
the wall.
5. With the breaker or fuse protection in the OFF position, feed the No.12 AWG wire or
larger through the knock out hole in the base plate and fasten to the wall using the
bolts recommended in Table 3. ( Fastening screws and bolts not supplied)
6. Connect the dryer to its own dedicated circuit in the nearest suitable distribution
panel.
7. Replace cover, use the tamper proof key supplied to turn the cover mounting vandal
proof screws clockwise making certain not to over-tighten.
Toggle bolt Expansion bolt Wood screw Tamper proof key
Type of wall Type of bolt Minimum bolt Lenght
Hollow tile, lath, wall board or metal
Cement, brick or tile covered surface
Stud Wall with wood backing
¼” (M6) screw or wing type toggle
¼” (M6) stud type expansion bolts
No 16 (M8) wood screws
Depends on Wall Thickness
3” (76mm)
2 ¾” (70mm)
TABLE 3
8. Wi-Fi CONNECTING INSTRUCTIONS
The optional Wi-Fi module is located on the inner left top of
the circuit board.
HOW TO CONNECT VORTEX HAND DRYER DEVICE WITH A
WI-FI ROUTER
We suggest an independent router for the exclusive use of
the hand dryers, this will eliminate all possible interference
with other users.
Step 1: Power on ---Initialize module ---Red Light On.
See image 1
Step 2: Turn On Wi-Fi ---Scan for Access point -
“Dryer_xxxxxxxxxxxx”.
Step 3: Select and enter Password “12345678” and
Connect. See image 2
Step 4: Open Web Browser and type “192.168.0.1” or
“www.wificonfig.com” URL. The screen
illustrated in image 3 will be visible on the
Browser.
Step 5: Note down MAC Address of Devise. It will be
required for Wi-Fi module registration. Please go
to www.vortexdryers.com and follow instructions
under Wi-Fi module and Diamond Warranty
registration.
Step 6: Enter Password of local Router to which you want
to connect. See image 4 (next page)
Step 7: Press Join Button and check status light.
5 different states are shown in image 5
(next page).
Image 1
Image 2
Image 3
Ultra, ADA, Classic
68” 173cm
59” 150cm
59” 150cm
54” 137cm
48” 122cm
41” 104cm
JYM
Image 4
Image 5
Detailed description for LED Status.
1. Red LED: Not connected with any Wi-Fi Router.
2. Yellow LED: Connecting to Wi-Fi Router.
3. Green LED: Connected to Wi-Fi Router and connected with Server using internet.
4. White LED: Connected to Wi-Fi router but internet is not available.
5. Blue LED: There are two options for this status.
a. Wrong Password: At time of configuring Wi-Fi router, User has entered wrong Password.
b. Router is not available: It means that Router is either off/ not in range. Device cannot find
configured Router.
1) RESET VORTEX HAND DRYER DEVICE
a. To reset Device, press and hold “Reset Switch” for 5 seconds or more. Release “Reset
Switch” after 5 seconds. Now device will be ready to connect with another Wi-Fi router.
b. The purpose of resetting Device is to forget the network to which it has previously
connected to, in order to have it connect to a new Wi-Fi network, or to troubleshoot a
current connection.
9. MAINTENANCE AND CLEANING INSTRUCTIONS
IMPORTANT: We are certain of having the best possible dryers in the market but since there is
lint and debris in the air we suggest the following maintenance schedule to keep your Vortex
dryer free of these particles.
Once a year for light or moderate traffic washroom.
Every 6 months in a high traffic washroom.
To clean the dryer:
1. Go to the circuit panel to place breaker or fuse in the OFF position, never attempt to install,
clean interior or service the unit without first shutting off its power source.
2. Use the tamper proof key supplied and turn screws counter-clockwise to remove the cover
from the dryer.
3. Use a soft bristle brush accessory on a vacuum to remove any existing lint, dust or debris
from the air intake slots as well as motor's exterior taking care not to break the
Germicidal bulb.
4. After cleaning, reassemble the dryer cover using the tamper proof key supplied and turn
the cover mounting screws clockwise and tighten till snug. DO NOT OVER TIGHTEN.
10. FILTER REPLACEMENT
All Vortex dryers come standard with a lint and debris filter. The service life of this filter depends on
the environment as well as the washroom traffic. We suggest cleaning or changing filter, whichever
is required at the same frequency as the maintenance schedule.
To inspect, clean or replace filter:
1. Go to the circuit panel to place breaker or fuse in the OFF position, never attempt to install,
clean interior or service the unit without first shutting off its power source.
2. Use the tamper proof key supplied and turn screws clockwise to remove the cover from the
dryer.
3. Use a soft bristle brush accessory on a vacuum to remove any existing lint, dust or debris from
the air intake slots as well as motor's exterior taking care not to break the Germicidal bulb.
4. Removing and replacing the filter is easily done by following FIGURE 1, for the VORTEX
CLASSIC HS HAND DRYER AND THE VORTEX JYM HS HAIR DRYER these units have one
filter as indicated in drawing. For the VORTEX ADA HS OR THE VORTEX ULTRA HS both have
2 filters, one on the right hand side of the nozzle and one on the left hand side of the nozzle, as
shown in FIGURE 2.
5. After cleaning, reassemble the dryer cover using the tamper proof key supplied to turn the
cover mounting screws clockwise and tighten till snug. DO NOT OVER TIGHTEN.
Image 4
Image 5
Detailed description for LED Status.
1. Red LED: Not connected with any Wi-Fi Router.
2. Yellow LED: Connecting to Wi-Fi Router.
3. Green LED: Connected to Wi-Fi Router and connected with Server using internet.
4. White LED: Connected to Wi-Fi router but internet is not available.
5. Blue LED: There are two options for this status.
a. Wrong Password: At time of configuring Wi-Fi router, User has entered wrong Password.
b. Router is not available: It means that Router is either off/ not in range. Device cannot find
configured Router.
1) RESET VORTEX HAND DRYER DEVICE
a. To reset Device, press and hold “Reset Switch” for 5 seconds or more. Release “Reset
Switch” after 5 seconds. Now device will be ready to connect with another Wi-Fi router.
b. The purpose of resetting Device is to forget the network to which it has previously
connected to, in order to have it connect to a new Wi-Fi network, or to troubleshoot a
current connection.
9. MAINTENANCE AND CLEANING INSTRUCTIONS
IMPORTANT: We are certain of having the best possible dryers in the market but since there is
lint and debris in the air we suggest the following maintenance schedule to keep your Vortex
dryer free of these particles.
Once a year for light or moderate traffic washroom.
Every 6 months in a high traffic washroom.
To clean the dryer:
1. Go to the circuit panel to place breaker or fuse in the OFF position, never attempt to install,
clean interior or service the unit without first shutting off its power source.
2. Use the tamper proof key supplied and turn screws counter-clockwise to remove the cover
from the dryer.
3. Use a soft bristle brush accessory on a vacuum to remove any existing lint, dust or debris
from the air intake slots as well as motor's exterior taking care not to break the
Germicidal bulb.
4. After cleaning, reassemble the dryer cover using the tamper proof key supplied and turn
the cover mounting screws clockwise and tighten till snug. DO NOT OVER TIGHTEN.
10. FILTER REPLACEMENT
All Vortex dryers come standard with a lint and debris filter. The service life of this filter depends on
the environment as well as the washroom traffic. We suggest cleaning or changing filter, whichever
is required at the same frequency as the maintenance schedule.
To inspect, clean or replace filter:
1. Go to the circuit panel to place breaker or fuse in the OFF position, never attempt to install,
clean interior or service the unit without first shutting off its power source.
2. Use the tamper proof key supplied and turn screws clockwise to remove the cover from the
dryer.
3. Use a soft bristle brush accessory on a vacuum to remove any existing lint, dust or debris from
the air intake slots as well as motor's exterior taking care not to break the Germicidal bulb.
4. Removing and replacing the filter is easily done by following FIGURE 1, for the VORTEX
CLASSIC HS HAND DRYER AND THE VORTEX JYM HS HAIR DRYER these units have one
filter as indicated in drawing. For the VORTEX ADA HS OR THE VORTEX ULTRA HS both have
2 filters, one on the right hand side of the nozzle and one on the left hand side of the nozzle, as
shown in FIGURE 2.
5. After cleaning, reassemble the dryer cover using the tamper proof key supplied to turn the
cover mounting screws clockwise and tighten till snug. DO NOT OVER TIGHTEN.
11. GERMICIDAL BULB REPLACEMENT
All Vortex dryers come standard with an exclusive germicidal bulb. These bulbs
have an expected lifetime of 10,000 hours. We suggest cleaning these bulbs at the same
frequency as the maintenance schedule to obtain maximum performance.
To inspect, clean and replace bulb:
1. Go to the circuit panel to place breaker or fuse in the OFF position, never attempt to
install, clean interior or service the unit without first shutting off its power source.
2. Use the tamper proof key supplied and turn screws counter-clockwise to remove the
cover from the dryer.
3. Use a soft damp cloth to remove any existing lint or dust.
4. Removing and replacing the bulb is easily done by following FIGURE 3 for the VORTEX
ADA HS OR THE VORTEX ULTRA HS HAND DRYERS and figure 4 for the VORTEX
CLASSIC HS HAND DRYER AND VORTEX JYM HS HAIR DRYER. Simply loosen the
two screws as shown, slide bulb upward, hold the plastic bulb recipient with one hand
and pull out bulb upward with other hand. Please dispose of the bulb according to
storage and disposal instructions under item 8a. For replacement bulbs please go to
www.vortexdryers.com or contact your local distributor. When replacing new bulb in
bulb recipient please handle with care sliding bulb into recipient, lowering holder in
horizontal position and securing holder with the two screws.
5. After cleaning, reassemble the dryer cover using the tamper proof key supplied to turn
the cover mounting screws clockwise and tighten till snug. DO NOT OVER TIGHTEN.
Figure 1
Figure 2
Recipient
Bulb
Screws
Recipient
Bulb
Screws
FilterFilter Cage
Filter Cage Filter
Figure 3
Figure 4
6. DANGER Failure to properly ground the unit could result in serious injury and/or death
from severe electrical shock. The hand dryer must be properly grounded for safe
operation. An identified ground connection point is supplied on the hand dryer’s wall plate.
A GFCI protection is recommended in wet or damp locations or as required by local
construction codes.
7. Ultraviolet (UVC) radiation hazard. Over exposure will cause significant eye damage and
may cause skin damage. Do not look into UVC light source.
8. Store and dispose of solvent-based materials, and materials used with solvent-based
materials, in accordance with requirements of local authorities having jurisdiction
Warning: Mercury HAZARD. Caution must be taken not to break GERMICIDAL UVC bulbs
during installation and since these bulbs contain a small amount of mercury which can
cause injury if inhaled or ingested. For more information on clean up and disposal, see
www.lamprecycle.org.
12. TROUBLESHOOTING CHART
DRYER FAILS TO START
Sensor obstruction...............
No power to unit...................
Faulty Circuit Board (PCB).....
Motor brushes or motor
needs replacement................
DRYER WILL NOT SHUT OFF
Loose electrical connection...
Faulty Circuit board (PCB)......
Check OPTICAL SENSOR for foreign material or dirt.
If relay clicking is heard go to breaker board and shut off for
5 seconds and retry, if clicking is heard for 5 times and dryer
does not start please contact customer service.
Place hands under sensor, you should hear a “click”. If no
click is heard, the PCB board should be replaced.
Place hands under dryer, if dryer vibrates or makes
excessive noise, motor should be replaced.
Check incoming power supply connections and secure
Replace circuit board (PCB)
Replace dryer controls
Recipient
Bulb
Screws
Recipient
Bulb
Screws
11. GERMICIDAL BULB REPLACEMENT
All Vortex dryers come standard with an exclusive germicidal bulb. These bulbs
have an expected lifetime of 10,000 hours. We suggest cleaning these bulbs at the same
frequency as the maintenance schedule to obtain maximum performance.
To inspect, clean and replace bulb:
1. Go to the circuit panel to place breaker or fuse in the OFF position, never attempt to
install, clean interior or service the unit without first shutting off its power source.
2. Use the tamper proof key supplied and turn screws counter-clockwise to remove the
cover from the dryer.
3. Use a soft damp cloth to remove any existing lint or dust.
4. Removing and replacing the bulb is easily done by following FIGURE 3 for the VORTEX
ADA HS OR THE VORTEX ULTRA HS HAND DRYERS and figure 4 for the VORTEX
CLASSIC HS HAND DRYER AND VORTEX JYM HS HAIR DRYER. Simply loosen the
two screws as shown, slide bulb upward, hold the plastic bulb recipient with one hand
and pull out bulb upward with other hand. Please dispose of the bulb according to
storage and disposal instructions under item 8a. For replacement bulbs please go to
www.vortexdryers.com or contact your local distributor. When replacing new bulb in
bulb recipient please handle with care sliding bulb into recipient, lowering holder in
horizontal position and securing holder with the two screws.
5. After cleaning, reassemble the dryer cover using the tamper proof key supplied to turn
the cover mounting screws clockwise and tighten till snug. DO NOT OVER TIGHTEN.
Figure 1
Figure 2
Recipient
Bulb
Screws
Recipient
Bulb
Screws
FilterFilter Cage
Filter Cage Filter
Figure 3
Figure 4
6. DANGER Failure to properly ground the unit could result in serious injury and/or death
from severe electrical shock. The hand dryer must be properly grounded for safe
operation. An identified ground connection point is supplied on the hand dryer’s wall plate.
A GFCI protection is recommended in wet or damp locations or as required by local
construction codes.
7. Ultraviolet (UVC) radiation hazard. Over exposure will cause significant eye damage and
may cause skin damage. Do not look into UVC light source.
8. Store and dispose of solvent-based materials, and materials used with solvent-based
materials, in accordance with requirements of local authorities having jurisdiction
Warning: Mercury HAZARD. Caution must be taken not to break GERMICIDAL UVC bulbs
during installation and since these bulbs contain a small amount of mercury which can
cause injury if inhaled or ingested. For more information on clean up and disposal, see
www.lamprecycle.org.
12. TROUBLESHOOTING CHART
DRYER FAILS TO START
Sensor obstruction...............
No power to unit...................
Faulty Circuit Board (PCB).....
Motor brushes or motor
needs replacement................
DRYER WILL NOT SHUT OFF
Loose electrical connection...
Faulty Circuit board (PCB)......
Check OPTICAL SENSOR for foreign material or dirt.
If relay clicking is heard go to breaker board and shut off for
5 seconds and retry, if clicking is heard for 5 times and dryer
does not start please contact customer service.
Place hands under sensor, you should hear a “click”. If no
click is heard, the PCB board should be replaced.
Place hands under dryer, if dryer vibrates or makes
excessive noise, motor should be replaced.
Check incoming power supply connections and secure
Replace circuit board (PCB)
Replace dryer controls
Recipient
Bulb
Screws
Recipient
Bulb
Screws
DRYER STARTS WITHOUT
HANDS BEING PRESENT
Mounted too close to counter
DRYER AIR IS COLD
Faulty Circuit board (PCB).....
DRYER AIR TOO HOT
Excessive lint / debris............
DRYER AIR OUTPUT
IS TOO SLOW
Excessive lint / debris............
EXCESSIVE NOISE
OR VIBRATION
Loose mounting screws.........
Foreign material in housing....
Motor brushes......................
GERMICIDAL LIGHT IS OFF
Loose electrical connection...
Excessive dust......................
Burnt bulb............................
Relocate the object or dryer according to installation
instructions to a minimum 18”above any reflective surface
and at least 24” from adjacent hand dryer
If click is heard when placing hands under dryer and if dryer
continues to blow cold air, check element connections and
replace heating element if necessary
See maintenance instructions item #3
See maintenance instructions item #3
Confirm dryer is securely mounted to wall
Check and remove any foreign material in fan housing
Check wear on motor brushes
Check incoming power supply and secure
See maintenance instructions Item #3
Replace bulb - follow instructions Figure 3 for the VORTEX
ULTRA HS and the VORTEX ADA HS HAND dryers or figure 4
for the VORTEX CLASSIC HS hand dryer and the JYM HS
hair dryer.
13. LIMITED WARRANTY
WARRANTY AND RETURNED GOODS PROCEDURES
We at VORTEX INDUSTRIES take the greatest care and pride in manufacturing outstanding
hair and hand dryers (that) meet the needs of the even most demanding users. To insure our
customers of their entire satisfaction we have taken the following initiative in putting
together the best warranty and return policy that exists to our knowledge.
1. A Warranty Policy Statement along with installation template and instructions are
packed with each dryer manufactured by VORTEX INDUSTRIES.
2. All VORTEX DRYER UNITS MUST BE REGISTERED TO ACTIVATE WARRANTY LIMITED
In essence, VORTEX INDUSTRIES warrants the client that it's products are free of
defects in either material or workmanship. If, during the 10 year warranty period
following a purchase by the end user, a client finds that a Vortex supplied dryer is
defective, the Warranty shall include labour performed at factory as well as the repair or
exchange of defective parts, at manufacturer's option. To register your dryer please
refer to the Section 15 Warranty Registration Card. A completed Warranty Registration
Card must be submitted for all dryer in order to activate the Limited Warranty.
3. A Returned Goods Authorization number (RGA) MUST first be obtained from VORTEX
INDUSTRIES, for defective goods or components being returned. This RGA system
allows us to properly track and document each return and assure that the necessary
follow-up is done. Returned Goods which do not have an authorized RGA number will
not be accepted by VORTEX INDUSTRIES.
4. Our Warranty covers all mechanical or electronic defects. It does not cover wear and
tear. It does not cover misuse or abuse. It does not cover the air filter or Germicidal
bulb. It does not cover transportation or freight costs or any labor charges associated
with repair. Our warranty policy, when properly explained by the distributor, will
provide the purchaser with the deserved protection without the problems of
misunderstanding.
5. Our Warranty requires that the purchaser with a defective dryer or component return
it, prepaid, to VORTEX INDUSTRIES or one of its authorized distributors. If, upon
examination, the product is found to be defective within the warranty period, the
faulty parts will be repaired or replaced without cost.
· Your Vortex Dryer doesn't seem to be working properly. What should you do?
First check the Troubleshooting Guide in your owner's guide.
If you need help, call us at 1-844-9VORTEX or write us: service@vortexdryers.com
So we can serve you better, please have the following information available when you call:
· Product model and serial number, which is next to the air output on bottom of dryer
· Date of purchase
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