HP Pavilion 13-an0000 Laptop PC series User guide

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Notebooks
Type
User guide

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HP Pavilion 13 Laptop PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2018 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, core, and Pentium are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are U.S. registered
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2018
Document Part Number: L33443-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Button and speakers ......................................................................................................................... 10
Special keys ....................................................................................................................................... 11
Action keys ........................................................................................................................................ 12
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 15
Computer components ........................................................................................................................................ 15
Cables ................................................................................................................................................................... 17
Display assembly components ............................................................................................................................ 18
Mass storage devices ........................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 22
Grounding guidelines ........................................................................................................................................... 22
Electrostatic discharge damage ........................................................................................................ 22
Packaging and transporting guidelines .......................................................................... 23
Workstation guidelines ................................................................................ 23
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 25
Component replacement procedures .................................................................................................................. 25
Bottom cover ..................................................................................................................................... 25
v
Battery ............................................................................................................................................... 27
WLAN module .................................................................................................................................... 28
Solid-state drive ................................................................................................................................ 30
Fans ................................................................................................................................................... 31
Heat sink ............................................................................................................................................ 32
USB board .......................................................................................................................................... 34
Fingerprint reader assembly ............................................................................................................. 35
Power connector cable ...................................................................................................................... 36
TouchPad ........................................................................................................................................... 38
Speakers ............................................................................................................................................ 41
System board .................................................................................................................................... 43
Display assembly ............................................................................................................................... 45
Top cover with keyboard ................................................................................................................... 54
6 Using Setup Utility (BIOS) ............................................................................................................................. 57
Starting Setup Utility (BIOS) ................................................................................................................................ 57
Updating Setup Utility (BIOS) .............................................................................................................................. 57
Determining the BIOS version ........................................................................................................... 57
Downloading a BIOS update .............................................................................................................. 58
7 Backing up, restoring, and recovering ........................................................................................................... 59
Backing up information and creating recovery media ........................................................................................ 59
Using Windows tools ......................................................................................................................... 59
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 59
Restoring and recovery ........................................................................................................................................ 60
Restoring, resetting, and refreshing using Windows tools .............................................................. 60
Recovering using HP Recovery media ............................................................................................... 60
Changing the computer boot order ................................................................................................... 60
8 Using HP PC Hardware Diagnostics ................................................................................................................ 61
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 61
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 61
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 62
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 62
Installing HP PC Hardware Diagnostics Windows ............................................................................. 62
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 62
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 63
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 63
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 63
vi
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 63
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 64
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 64
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 64
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 64
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 64
9 Specications .............................................................................................................................................. 67
Computer specications ...................................................................................................................................... 67
33.8-cm (13.3-in) display specications ............................................................................................................. 68
M.2 solid-state drive specications .................................................................................................................... 69
10 Power cord set requirements ...................................................................................................................... 71
Requirements for all countries ............................................................................................................................ 71
Requirements for specic countries and regions ................................................................................................ 72
11 Recycling .................................................................................................................................................. 75
Index ............................................................................................................................................................. 77
vii
viii
1 Product description
Category Description
Product Name HP Pavilion 13 Laptop PC
* Model numbers: 13-an0xxx
* CTO model number: 13t-an000
Processors 8th generation Intel® Core™ processors:
i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad-core processor (8.0-MB L3 cache, 2400-MHz FSB, 15 W)
i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad-core processor (6.0-MB L3 cache, 2400-MHz FSB, 15 W)
i3-8145U 2.10-GHz (SC turbo up to 3.90-GHz) quad-core processor (4.0-MB L3 cache, 2400-MHz FSB, 15 W)
Graphics Intel UHD Graphics 620
Panel 13.3-in, white light-emitting (WLED), BrightView, eDP, 16:9 ultra wide aspect ratio:
High-denition (HD) (1366×768), SVA, 45% CG, eDP, slim-at (3.0 mm), 220 nits
Full high-denition (FHD) (1920×1080), UWVA, 45% CG, eDP, slim-at (3.0 mm), 220 nits
Full high-denition (FHD) (1920×1080), UWVA, 72% CG, eDP 1.3+PSR, uslim-at (2.0 mm), 300 nits
Memory On-board system memory, non-customer-accessible/non-upgradable
Supports up to 8-GB of system memory
DDR4-2400 single channel support (available only for 8 GB)
DDR4-2400 single channel support (DDR4-2666 bridged to DDR4-2400) (available only for 8 GB)
DDR4-2400 single channel support (DDR4-2666 downgraded to DDR4-2400) (available only for 4 GB)
Supports the following congurations:
8192 GB
4096 GB
Storage M.2, PCIe, NVMe, TLC, solid-state drive:
256-GB
M.2, PCIe, NVMe, value, solid-state drive:
512-GB
256-GB
M.2 SATA-3, solid-state drive, TLC:
256-GB
128-GB
Camera HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide eld of vision
720p by 30 frames per second
1
Category Description
Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise
suppression
Audio B&O Play Audio
Audio codec: ALC3258-CG
Supports HP Audio Boost
Dual speakers
Wireless Turbo Lite WLAN SVTP
Integrated wireless options with dual antennas:
Realtek RTL8822BE 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
Intel Wireless-AC 9560 802.11ac 2×2 WiFi + Bluetooth5 (non-vPro) (MU-MIMO, Gigabit WiFi speeds supported)
Integrated wireless options with single antenna:
Intel Wireless-AC 9461 802.11ac 1×1 WiFi + Bluetooth5 (non-vPro) (MU-MIMO supported)
External media cards HP Multi-Format Digital Media Card Reader
Supports SD/SDHC/SDXC
Push-push insertion/removal
SIM slot (toolless, user accessible)
Internal card
expansion
One M.2 slot for solid-state drive
One M.2 slot for WLAN
Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust
panel resolution to t embedded panel and external monitor connected)
HDMI v1.4 supporting up to 1920×1080 @ 60Hz
AC Smart Pin adapter plug
Audio-out (headphone)/audio-in (microphone) combo jack
USB 3.1 Gen 1 Type-A ports (2, left side)
USB 3.1 Gen 1 Type-C port (right side)
Keyboard/TouchPad Keyboard:
Full-sized, 2-coat paint, island-style keyboard
Full-sized, 3-coat paint, backlit, island-style keyboard
Full-sized, 4-coat paint, backlit, island-style keyboard
TouchPad requirements:
Image sensor
Multitouch gestures enabled
Support for Modern TrackPad gestures
Taps enabled as default
Power requirements Battery:
2 Chapter 1 Product description
Category Description
2-cell, 37.7-WHr, long-life battery
Supports battery life enhancement
AC adapter, barrel type, nPFC:
65-W, EM
45-W, right angle
45-W, for use in Argentina
Power cord:
1.0 m conventional power cord with a C5 connector
1.0 m conventional power cord with a C5 connector + Japan plug adapter
Security Kensington Nano Security Slot
Fingerprint reader (select models only)
Operating system FreeDOS 2.0
Windows 10 Home 64
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language India Market PPP
Windows 10 Home 64 Single Language Indonesia Market PPP
Windows 10 Pro 64
Windows 10 Pro 64 Chinese Market
Windows 10 Pro S 64
Serviceability End user replaceable parts:
AC adapter
3
4 Chapter 1 Product description
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Right side
Component Description
(1) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
Press in on the card, and then remove it from the memory
card reader.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(3) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
To use the ngerprint reader, place your nger on the
ngerprint reader for a few seconds until it reads your
ngerprint.
Right side 5
Component Description
(4) USB Type-C port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(5) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(6) AC adapter and battery light
White: The AC adapter is connected and the battery is fully
charged.
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
Amber: The AC adapter is connected and the battery is
charging.
O: The battery is not charging.
(7) Power connector Connects an AC adapter.
Left side
Component Description
(1) USB ports (2) Connect a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provide data transfer.
(2) Kensington Nano Security slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
6 Chapter 2 Getting to know your computer
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 7
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left control zone Textured area that allows you to perform additional gestures.
(3) Right control zone Textured area that allows you to perform additional gestures.
8 Chapter 2 Getting to know your computer
Lights
Component Description
(1) Power light
On: The computer is on.
Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light
On: Computer sound is o.
O: Computer sound is on.
Keyboard area 9
Button and speakers
Component Description
(1) Power button
When the computer is o, press the button to turn on the
computer.
When the computer is on, press the button briey to
initiate Sleep.
When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
Right-click the Power icon , and then select Power
Options.
(2) Speakers (2) Produce sound.
10 Chapter 2 Getting to know your computer
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
Keyboard area 11
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 11.
To use an action key, press and hold the key.
Icon Description
Opens the “How to get help in Windows 10” webpage.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on. On select products, you can adjust the brightness of the keyboard
backlight. Press the key repeatedly to adjust the brightness from high (when you rst start up the computer),
to low, to o. After you adjust the keyboard backlight setting, the backlight will revert to your previous
setting each time you turn on the computer. The keyboard backlight will turn o after 30 seconds of
inactivity. To turn the keyboard backlight back on, press any key or tap the TouchPad (select products only).
To conserve battery power, turn o this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
12 Chapter 2 Getting to know your computer
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HP Pavilion 13-an0000 Laptop PC series User guide

Category
Notebooks
Type
User guide
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