NatComm DS5 is a DOOR STATION Controller that connects to a specially designed Surface Mount or Flush Mount DOOR PHONE. It is designed to connect to an ANALOGUE EXTENSION of any PBX or other Multi-Line telephone system, or an FXS or ATA port of an IP or Cloud Phone System.
DS5 allows you to unlock your gate or door from the answering telephone. It has a Dry Contact Relay, rated at 12V/1A, and provides Single Lock Control facility. Additionally, DS5 produces an ‘Off Hook’ condition when triggered by the attached Door Phone and remains ‘Off Hook’ until it detects standard AUSTRALIAN ‘Hang Up’ tones from the telephone system.
NatComm DS5 is a DOOR STATION Controller that connects to a specially designed Surface Mount or Flush Mount DOOR PHONE. It is designed to connect to an ANALOGUE EXTENSION of any PBX or other Multi-Line telephone system, or an FXS or ATA port of an IP or Cloud Phone System.
DS5 allows you to unlock your gate or door from the answering telephone. It has a Dry Contact Relay, rated at 12V/1A, and provides Single Lock Control facility. Additionally, DS5 produces an ‘Off Hook’ condition when triggered by the attached Door Phone and remains ‘Off Hook’ until it detects standard AUSTRALIAN ‘Hang Up’ tones from the telephone system.
DS5
USER GUIDE
For Technical Assistance
Please Ph: 07 5596 5128
or Email : info@natcomm.com.au
Page 2 Natcomm
PRODUCT DESCRIPTION
This User Guide describes the installation and operating instructions of our DS5
model DOOR STATION Controller. It is designed to connect to a SPECIALLY
DESIGNED Surface Mount or Flush Mount DOOR PHONE, as described on P3.
It is designed to connect to an ANALOGUE EXTENSION of any PBX or other
Multi-Line telephone system, or an FXS or ATA port of an IP or Cloud Phone
System. To use DS5, it is necessary that the Telephone System can be
programmed to HOT DIAL when the Analogue telephone extension that it is
connected to goes ‘Off Hook’. DS5 produces an ‘Off Hook’ condition when
triggered by the attached Door Phone. It will then remain ‘Off Hook’ until it detects
standard AUSTRALIAN ‘Hang Up’ tones from your telephone system.
If your Telephone System CANNOT be programmed to HOT DIAL, then you will
need to use our Model DS6 device, as it can be programmed to DIAL an internal
telephone extension or external telephone number.
ONE or TWO Door Phones can be connected to the DS5 unit (they must be
connected in parallel with each other). If you use TWO Door Phones
connected in parallel, either Door Phone can trigger the Door Phone call and
Audio will be present at both Door Phones at the same time.
If you wish to operate 2 completely separate Door Phone zones, when using 2
Door Phones, you should use an additional DS5 connected to an additional
Analogue telephone extension. Each Door Phone will then have separate audio
communication.
Model DS5 Has a Single Lock Control facility.
It is designed to allow you to unlock your gate or door from the answering telephone.
The DS5 Relay is a Dry Contact Relay, rated at 12V/1A.
Alternative Controllers are available which provide the following features:
DS4 - For PBX Extension or FXS/ATA connection, no lock control
DS5 - For PBX Extension or FXS/ATA connection, single lock control
DS6 - PBX Extension or FXS/ATA connection, dual lock control, with dial out
DS-SIP – Designed for direct Internet or Internet connection, via DHCP
has dual lock control
Natcomm Page
3
DOOR PHONE RANGE
A choice of Five Door Phones is provided for use with our range of Door Station Controller units:
Model DP1 - SURFACE MOUNT
Molded plastic unit, designed for easy surface mounting
direct onto your wall surface.
Blue LED Night illumination.
(100mm Wide, 133mm High, 32mm Depth).
Model DP2 - FLUSH MOUNT Compact Size
Marine Grade Stainless Steel face plate.
Touch Switch operation.
Available in Vertical (displayed) or Horizontal orientation.
Blue LED Night illumination.
Optional Surface Mounting Kit is available.
(107mm Wide, 204mm High, 30mm (D).
Model DP3 - FLUSH MOUNT Standard Size
Marine Grade Stainless Steel face plate.
Vertical (displayed) or Horizontal orientation
Fitted with a Sealed Perspex Camera Hole and rear Mounting Studs
to allow you to fit your own Camera.
Touch Switch operation.
Blue LED Night illumination.
Optional Surface Mounting Kit is available.
(130mm Wide, 264mm High, 37mm Depth).
Model DP4 - FLUSH MOUNT Standard Size
Fitted with a high resolution, low light Digital Colour CCD
Camera. BNC output.
Marine Grade Stainless Steel face plate
Touch Switch operation.
Blue LED Night illumination.
Supplied with Wall Mount Box to assist installation.
Optional Surface Mounting Kit is available.
(130mm Wide, 264mm High, 37mm Depth).
Model DP5 - FLUSH MOUNT Standard Size
Fitted with intelligent Pedestrian Access Keypad.
Touch Switch operation with 99 User Codes.
Available in Vertical (displayed) or Horizontal orientation.
Marine Grade Stainless Steel Face plate.
Blue and White LED Night illumination.
Supplied with Wall Mount Box to assist installation.
Optional Surface Mounting Kit is available.
(130mm Wide, 264mm High, 30mm Depth).
Page 4 Natcomm
DOOR PHONE COVERS
If your Door Phone is not under cover, a Strong Transparent DOOR PHONE COVER
is highly recommended to prevent water from gradually permeating through to the
electronics of the Door Phone. RRP is just $39.00.
Model DPC1 for DP1 Door Phone
Model DPC2 for DP2 Door Phones
Model DPC3 for DP3, DP4, DP5 Door Phones
You can alternatively use one of our Surface Mounting Kits which provides a Rain
deflector. See below.
SURFACE MOUNTING KITS
Stainless Steel (304) Surface Mounting Kits are available for all Model DP2 to DP5
Door Phones, so that your Door Phone can be mounted onto a wall surface, rather
than into it.
Two separate surface mounting kits are available, to cater for the different sized DP2-
DP5 Door Phones:
Model SMK2 for DP2 Door Phones
Model SMK3 for DP3, DP4, DP5 Door Phones
Natcomm Page
5
OPERATION
When a visitor at your door or gate presses the call button on the SUPPLIED DOOR
PHONE, DS5 will produce an OFF HOOK condition to the PBX.
The PBX system should be programmed to ‘HOT DIAL’ this connection to one or
more internal extensions or out to an external telephone number (which can include
a mobile cell phone).
Upon detection of the DS5 ‘Off Hook’, your PBX will AUTOMATICALLY connect the
visitor at the DOOR PHONE direct to one or more pre-programmed PBX
extension(s).
Alternatively, the PBX may initiate an OUTGOING CALL so that the visitor at the
DOOR PHONE may be connected to an EXTERNAL SITE, or even a CELLULAR
PHONE.
Once the INTERNAL or EXTERNAL party answers their telephone, they will be
connected direct to the DOOR PHONE so that they may communicate with the
visitor.
If you are using the LOCK CONTROL OPTION, you can also open a gate or door
lock during this call (by pressing **) to allow your visitor to enter.
Press ** to unlock your gate or door during a Door Phone call
Once the CALLED PARTY has hung up, DS5 will detect the ‘hang up tones’ and
then terminate connection to the Door Phone.
Note - Due to the possibility that your PBX system may not output hang up tones, or
“AUSTRALIAN Cadence” hang up tones, a MAXIMUM CALL TIME has been set at
99 seconds. This time can be changed to any value between 15 to 990 seconds. For
further detail, refer to the section - Programming Options on page 14.
Note : You can also terminate a Door Phone call immediately by pressing any DTMF
digit from 0-9 just before you are ready to hang up.
Page 6 Natcomm
LOCK CONTROL
Your DS5 is provided with an internal relay which can be used to control a GATE
LOCK or STRIKE.
Relay Specification - Dry Relay Contacts rated at 12V/1Amp.
IMPORTANT NOTE - Do not use the 12V plug pack which is provided to
power DS5 to also provide 12V power for the lock, as this may cause
damage to the DS5 controller.
You must use a separate 12V source, with a maximum rating of 12V/1A.
LOCK FACILITY
To OPEN the Door/Gate Lock after answering a call from your DOOR PHONE you
need to press ** on your telephone.
The lock will remain open for a user programmable period of time. See page 14 for
further details.
The Default Lock Release time is 15 seconds.
DOOR RELEASE MECHANISM
A Door Release Mechanism is not supplied with DS5, due to the large variation of
lock, door and gate types that can be used.
Your installation technician will arrange the supply of a suitable Door Release
Mechanism if required.
Natcomm Page
7
LOCK INSTALLATION
Lock Control Connection
The contacts of the internal relay of DS5 are accessed by the supplied connection
box. The DS5 Relay is a Dry Contact Relay, rated at 12V/ 1A. The polarity of the
Relay connection wires is not important.
One Leg of the power supply for the Electric Lock should connect to the Brown
and Orange terminals. The maximum voltage DS5 can switch is 12V (1A).
LOCK CONTROL CONTACTS
Brown and Orange
NOTE - Do not use the supplied DS5 Controller 12V plug pack to also provide
12V power for the lock, as this may cause damage to the DS5 Controller.
You must use a separate 12V source, with a maximum rating of 12V/1A.
If problems are experienced, please refer to page 18 for troubleshooting tips.
Page 8 Natcomm
INSTALLATION DIAGRAM
Natcomm Page
9
INSTALLATION
Our DS5 Model Controller is designed to operate with a specially designed DOOR
PHONE (see page 3).
A suitably qualified telephone technician will fit your DS5 Controller direct onto an
ANALOGUE extension of a PBX or other Multi-Line telephone system.
INSTALLATION DETAILS
1)
Connect the PBX EXTENSION port of your DS5 direct to an ANALOGUE
TELEPHONE EXTENSION socket, using the supplied telephone cable.
2)
Connect the supplied 12V power supply to your DS5, and switch the POWER
ON. Ensure that the green LED on your DS5 is illuminated.
3)
Connect the SUPPLIED DOOR PHONE to the DOOR PHONE port of your
DS5.
Run a solid core telephone cable (preferably CAT3 or CAT5) between the DS5
and the Door Phone. Maximum working distance is 300 meters.
Our DP1 Door Phone requires only 2 wires of the CAT5 cable. Our DP2-DP5 Door
Phones require 4 wires of the CAT5 cable. Your LOCK (if used) will require 2 of
these wires.
For your convenience, an interface unit with screw terminals is supplied and
should be connected to the DS5 unit using the short RJ to RJ cable that is
provided with it.
Use of the interface unit is not required unless you plan to use the internal relay
for Lock Control. If you are not using Lock Control, then you may prefer to connect
the CAT5 cable direct to the 8 pin RJ45 port of DS5. Pin connections are
described on page 11.
Page 10 Natcomm
INSTALLATION
4)
The PBX or other Multi-Line telephone system should now be programmed to
TRANSFER the DOOR PHONE call to the desired destination (‘HOT DIAL’)
once an OFF HOOK condition is detected on the extension to which the DS5
Controller is connected.
This should be done by a suitably qualified telephone technician that is familiar with
programming your system to ‘HOT DIAL’.
The DS5 Controller will automatically terminate the connection at the end of the call.
See page 17 for further detail.
Please refer to the separate User Guide supplied with your Door Phone, to
obtain important information.
Natcomm Page 11
CONNECTING THE DOOR PHONE
Our Door Phones all have a 4 Pin Phoenix Socket on the rear of the Door Phone. A
4 Pin Phoenix Plug is supplied with all Door Phones which allows 4 wires from the
Door Phone to connect to the DS5 Controller. A solid core cable should be used to
interconnect the devices. Cat5 cable is ideal and will allow the units to be up to
300m apart without any loss of performance.
Model DP1 DOOR PHONE
DP1 is designed to be mounted onto your wall surface. With DP1 this is done
by separating the Door Phone unit from the integral backing plate, secured by
a screw underneath the unit. The backing plate should then be screwed to the
wall surface, before re-attaching the Door Phone with the securing screw.
With DP1 this is done by separating the Door Phone unit from the integral
backing plate, secured by a screw underneath the unit. The backing plate
should then be screwed to the wall surface, before re-attaching the Door Phone
with the securing screw.
Model DP2-5 DOOR PHONES
Our DP2-DP5 are by default designed for Flush Mounting, or they can all be
Surface Mounted onto your wall surface using the appropriate Surface Mount
Kit (SMK). Wall Mount Screws are supplied with all units.
AUDIO & POWER CONNECTION
Audio Connection – The Centre 2 Pins of the Door Phone Socket are the Audio
Pair. They should connect to the 2 Pins either side of the Centre 2 pins of the 8 pin
RJ45 socket of DS5 (Pins 4 & 5). Polarity is not important.
If you plan to use the interface unit, then the terminals for the GREEN and RED
wires should be connected to the center 2 positions of the 4 position Phoenix Plug.
Power Connection – The Outer 2 Pins of the Door Phone Socket are the Power
Pair. They should connect to the 2 Pins either side of the Centre 2 pins of the 8 pin
RJ45 socket of DS5 (Pins 3 & 6). Polarity is not important.
If you plan to use the interface unit, then the terminals for the YELLOW and BLACK
wires should be connected to the outside positions of the 4 position Phoenix Plug.
The LED on the DOOR PHONE should turn ON (DS5 must be ON).
Page 12 Natcomm
TESTING THE DOOR PHONE
You are now ready to test the DOOR PHONE connection by pressing the Call
Button on the Door Phone.
Your PBX or other Multi-Line telephone system should now connect the DOOR
PHONE call to the correct destination. Have someone answer the call to
communicate.
Note - The Destination telephone must be located at least 10ft from the Door
Phone, or you may only have communication in 1 direction. If you are using a
Cordless Phone or Cell Phone, you may need to walk away until communication
in both directions is achieved.
Once you hang up, DS5 should disconnect the call after detection of 3 ‘Hang Up
tones’.
If the AUDIO Connection is not clear in both directions, you will need to adjust
the Balance Pot, as described on page 13.
TROUBLE SHOOTING
If your Phone System does not respond when you have pressed the Call Button on
the Door Phone, then you should:
•
Open the supplied Interface Unit and temporarily short across the internal screw
terminals connected to the RED and GREEN wires.
•
If the Phone System does not respond, it may not be programmed correctly.
•
You should remove DS5 from the Analogue extension and connect an Analogue
telephone or test phone in its place. You should only fit DS5 back on the Analogue
extension once an ‘off hook’ by your Analogue telephone or test phone causes
your telephone system to respond correctly.
•
If the Phone System responds correctly, then there may be a problem with the
cabling from the Door Phone to the interface unit. You should temporarily short
across the center 2 positions of the 4 position Dinkle plug which connects to the
Door Phone (or the 2 screw terminals if you are using a DP1). If the Phone system
does not respond, then you have a problem with the cabling back to the DS5 that
must be repaired or replaced. If the Phone system does respond, then you may
have a problem with the Door Phone. Call 07 5596 5128 for assistance.
Natcomm Page
13
BALANCE POT ADJUSTMENT
Your DOOR PHONE is preset at the factory for maximum performance.
Our sophisticated circuitry is designed to measure the background noise present at
your site and then apply maximum gain.
In almost all cases you SHOULD NOT NEED TO MAKE ANY ADJUSTMENTS.
For Models DP2-DP5, a balance POT is provided in case you experience one of the
following:
Audio is distorted.
Audio (speech) can only be heard in 1 direction.
Should you encounter one of these problems, you will need to make slow careful
adjustments in one direction or the other until speech can be heard in both
directions and without distortion.
The balance POT is located on the back of DOOR PHONE under a small 3mm
removable black plastic plug. It should be adjusted using a small flat blade
screwdriver.
If you are using Two Door Phones, it is possible that you will need to adjust the
POT of one or both Door Phones to suit your specific site conditions.
IMPORTANT NOTES
1)
You will require TWO PEOPLE to adjust your Door Phone Pot.
2)
Wait 10 seconds after answering before adjusting the Pot.
3)
DO NOT use a telephone in close roximity to the door phone, as
feedback interference will affect the Balance Pot settings.
4)
The Balance POT does not increase volume. Moving it when
unnecessary may cause deterioration in audio quality or a loss of audio in
one direction.
Page 14 Natcomm
UNIT PROGRAMMING
There are THREE user programmable functions as follows:
DOOR PHONE CALL ADVICE TONES
5 shorts ‘beeps’ can be injected into the Door Phone call, immediately after
answer, to advise you that the incoming call has originated from your Door
Phone. This facility is very useful for those users who have no other
indication that the incoming call is from the Door Phone.
Allowable Range : ON or OFF
Default Setting is : OFF
MAXIMUM DOOR PHONE CALL TIME
Your DS5 unit has been pre-programmed to detect AUSTRALIAN ‘Hang Up’
tones to determine when the call is complete and to terminate the call
connection. Due to the possibility that your equipment may not generate ‘Hang
Up’ tones or suitable tones, a maximum allowable time limit is set for a Door
Phone call.
If your DS5 does not automatically terminate on ‘hang up’ tone detection, you
should set a lower time setting, which is still long enough to communicate with
your visitors. DS5 will terminate all Door Phone calls at this time setting.
Allowable Range : 15 – 99 seconds
Default Setting is : 99 seconds
Note: If needed you can increase the max call time by a factor of 10 times. See page
15 for further detail.
LOCK ACTIVATE TIME
DS5 has a SINGLE LOCK facility fitted as standard.
When ** is pressed, the LOCK will remain OPEN for a set period of
time (default is 15 seconds). This time can be changed from 01 - 99 seconds.
Allowable Range : 1 to 99 seconds
Default Setting is : 15 seconds
Natcomm Page
15
PROGRAMMING NOTES
1)
To program your unit, you need to temporarily connect a standard Analogue
Telephoned (or a Test Phone) to the PROGRAM PORT of your DS5 unit. All
entries must be made using this telephone.
2)
The PBX EXTENSION port of your DS5 unit MUST be connected to a
telephone extension (or you can alternatively use a normal PSTN line). This is
so a telephone line ‘battery feed’ can be connected to the Programming
Telephone, which will allow the attached Phone to generate touch tones.
3)
To enter PROGRAMMING MODE you must turn OFF POWER to your unit and
then switch POWER ON AGAIN.
4)
You must PRESS # within 30 SECONDS of reconnecting power.
You will hear 3 short ‘beeps’ to confirm you are in programming mode.
5)
Individual Parameter Programming Entries (A-C) are then carried out by
pressing further keys on the attached telephone (see below).
Note - Parameters can be changed in any order.
Note - After each entry, DS5 should generate 1 short ‘beep’ to confirm acceptance
of command, or 1 long ‘beep’ to advise of an entry error. If 1 long ‘beep’ is detected,
your command should be repeated.
A.
DOOR PHONE CALL ADVICE TONES
To disable TONES press #40
To enable TONES press #41
B.
MAXIMUM DOOR PHONE CALL TIME
To enter the MAX CALL TIME press #3xx
x = time limit in seconds and can be 15-99
Note - if needed, you can increase the max call time by a factor of 10 by adding a *
before your numeric entry of 15-99.
Ie; to set 500 seconds, you can enter #3*50
C.
LOCK ACTIVATE TIME
To enter the LOCK ACTIVATE TIME press #6xx
xx = time limit in seconds and can be 01-99
(for example, press #620 for 20 seconds)
Page 16 Natcomm
PROGRAMMING PROCEDURE
Please refer to the comments on pages 14-15
1.
CONNECT A STANDARD TELEPHONE (or Test Phone)
TO THE PROGRAM PORT OF YOUR DS5 UNIT
2.
TURN OFF POWER TO YOUR DS5 UNIT
3.
SWITCH ON POWER AND PRESS # (within 30 seconds)
You must use the telephone connected to the DS5 program port.
4.
YOUR UNIT WILL OUTPUT 3 SHORT ‘BEEPS’
Do not proceed until you have heard 3 short beeps. If you do not hear 3
beeps, return to the start (1).
5.
ENTER PROGRAMMING COMMANDS AS FOLLOWS:
You can change parameters in any order. 1 short ‘beep’ indicates a correct
entry. 1 long ‘beep’ is an incorrect entry. Try again.
A.
DOOR PHONE CALL ADVICE TONES
To disable TONES press #40. To enable TONES press #41
B.
MAXIMUM DOOR PHONE CALL TIME
To enter the MAX CALL TIME press #3xx
x = time limit in seconds and can be 15-99
Note - if needed, you can increase the max call time by a factor of 10 by
adding a * before your numeric entry of 15-99.
Ie; to set 500 seconds, you can enter #3*50
C.
LOCK ACTIVATE TIME
To enter the LOCK ACTIVATE TIME press #6xx
xx = time limit in seconds and can be 01-99
(for example, press #620 for 20 seconds)
TO EXIT PROGRAMMING MODE - HANG UP.
ALL ENTRIES ARE SAVED IN PERMANENT MEMORY.
Natcomm Page
17
HANG UP AFTER DIAL OUT
DS5 incorporates a HANG UP TONE DETECTOR which is designed to detect
‘AUSTRALIAN’ specification hang up tones that will be present at the completion of
a Door Phone call. This process is fully automatic.
When installed on PBX systems, the Hang Up tone generated may be outside of the
cadence and frequency normally used in the AUSTRALIAN for Hang Up tones. In
this situation, DS5 may not hang up until the Maximum Door Phone Call Time has
elapsed. Our Hang Up detector, looks for:
1.
A Tone Frequency between 200Hz and 600Hz.
2.
Tone Duration between 300mS and 600mS.
3.
A 50% Duty Cycle +/- 20%
(ie ON and OFF periods should be the same +/- 20%)
You can adjust your PBX system to generate Hang Up tones as per the above
specification, or to output normal AUSTRALIAN Hang Up tones.
OR
You can PRESS ANY TOUCH TONE NUMBER digit (0 to 9) on your telephone to
cause an immediate disconnection of the call.
AND/OR
You can set the Maximum Door Phone Call Time to a time less than 99 seconds but
which is still long enough to communicate with your visitors. DS5 will terminate all
Door Phone calls at this time setting.
ELECTRO MAGNETIC INTERFERENCE
Electromagnetic Interference (EMI) from some Switch Mode Power Supplies and
some low end UPS units (Uninterruptable Power Supplies) can prevent hang up
tones being detected by DS5. Switch Mode Power Supplies are easily identified
because they do not use a transformer and are very light.
If you experience a problem, TURN OFF any SWITCH MODE POWER SUPPLIES
located near DS5 (and its power supply) and test if the problem is resolved. If the
DS5 Power Supply is connected to an Uninterruptable Power Supply, remove it and
test if the problem is resolved.
IMPORTANT NOTE
Immediate Hang Up can also be achieved by simply pressing ANY Touch Tone Number key (0 to 9)
on your telephone at the end of a call. Note : # and * cannot be used for this function.
Page 18 Natcomm
TROUBLESHOOTING LOCK CONTROL
The DS5 Relay is a Dry Contact Relay, rated at 12V/1A.
If you are having trouble controlling the LOCK or GATE STRIKE, please
trouble-shoot by using the following procedure:
1.
Test that you receive the correct voltage across the BROWN and ORANGE
terminals of the supplied connection box, as soon as ** is pressed on the attached
telephone.
2.
If the correct voltage is not present investigate all wiring to and from your lock and
power source.
3.
If the correct voltage is present, short across the two terminals and your electric
lock should operate.
If your lock still does not operate, there will be a problem with wiring between
your power supply, electric lock and connection box.
If your lock operates, then the problem is located in the wires of the connection
box, the RJ to RJ lead connecting to the DS5 unit or the relay within the DS5 unit
itself. If possible, please bypass the connection box and the RJ to RJ lead
connecting to the DS5 unit by feeding the two power supply wires of the electric
lock into an RJ45 plug in positions 3 & 6 (ie the pair either side of the center
audio pair).
If the lock then works with **, then the problem is in the connection box or the RJ
to RJ lead connecting to the DS5 unit.
If the lock still does not work with **, then the problem would appear to be within
the DS5 unit.
4.
Electromagnetic Interference (EMI) caused by SWITCH MODE POWER
SUPPLIES and some low end UPS units (Uninterruptable Power Supplies) can
prevent the ** touch tones from being detected by DS5. TURN OFF all SWITCH
MODE POWER SUPPLIES located near the DS5 controller to test for Interference
and relocate any offending device. If the DS5 Power Supply is connected to an
Uninterruptable Power Supply, remove it and test if the problem is resolved.
5.
IMPORTANT NOTE - You must not use the Power Adaptor supplied with DS5
to power your Door Lock or Strike.
Please call 07 5596 5128 for additional assistance.
Natcomm Page
19
TROUBLESHOOTING AUDIO
If you are having trouble with AUDIO COMMUNICATION between the DOOR
PHONE and your PBX Telephones, please follow the procedure below.
1. Adjust the POT located on the back of the Door Phone as described page 13.
2. If you are still having audio quality problems, they can be caused by EMI
INTERFERENCE from Switch Mode Power Supplies or Low end UPS units
(Uninterruptable Power Supplies).
Switch Mode Power Supplies can be easily identified because they are very light,
due to the fact that they do not use a transformer. Many brands of these power supplies are
well known to generate high levels of EMI.
Please TURN OFF any SWITCH MODE POWER SUPPLIES located near the
DS5 controller (and its power supply) and test if the problem is resolved.
If the DS5 Power Supply is connected to an Uninterruptable Power Supply,
remove it and test if the problem is resolved.
3. If you are still having audio quality problems, then you may be picking up
interference (60hz power or other interference) via the cable travelling out to the
Door Phone. To test for this, you need to temporarily isolate DS5 from the existing
cable, using the following procedure :
Disconnect the telephone cable from the DOOR PHONE port of your DS5 unit and
then temporarily run NEW CAT5 cable from DS5 to your DOOR PHONE. Or
alternatively, remove the Door Phone from its normal position and move it closer to
the DS5 unit so that you can connect it using a temporary new CAT5 cable.
Please ensure this temporary test cable is no less than 3 meters away from your
DS5 unit in order to prevent it generating feedback.
If satisfactory operation can be achieved, you should then fault find your problem in
the wiring leading to the DOOR PHONE unit.
Please call 07 5596 5128 for additional assistance.
Page 20 Natcomm
SPECIFICATIONS
Dimensions (mm) : 106 (W) x 106 (D) x 43 (H)
Weight : 170g
Power Supply : 12V AC
Power Consumption : Idle - 0.5 W; Call – 0.75W
Line IN Connector : RJ 11 6 pin (2 center)
Line OUT Connector : RJ 11 6 pin (2 center)
Door Phone Connector : RJ 45 8 pin (4 center)
Relay for Lock Control : RJ45 8 pin (pins 2 & 7)
Power Connector : 2.5mm barrel connector
ACMA COMPLIANT : Supplier Number N782
Ringer Equivalence Number : 0.1 REN
WARRANTY
This device is guaranteed against defects from workmanship for a period
of two years (24 months) from the date of purchase.
In the event of a problem, please call ph 07 5596 5128 for assistance and
if necessary, a Return Authorization. You should then return your unit,
along with the proof of purchase date, and a written statement about the
nature of the problem.
The Manufacturers obligation is solely to repair or the product. The product
may be replaced at the discretion of the Manufacturer. The warrantor is not
liable for any incidental or consequential damages due to such defects.
This Warranty shall not apply to any unit which has been subject to
alteration, modification, abuse, negligence, accident, external voltage/
lightning surge or used in any manner contrary to these instructions.
The user is responsible for freight costs to the repair point. The warrantor
will be responsible for freight costs in returning this unit back to the user.
Damage caused to this device or attached equipment by lightning strikes
or over voltage surge is not covered under this warranty.
THE CASE IS SEALED AT THE FACTORY
OPENING THE CASE WILL VOID THE WARRANTY
-
1
-
2
-
3
-
4
-
5
-
6
-
7
-
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
NatComm DS5 is a DOOR STATION Controller that connects to a specially designed Surface Mount or Flush Mount DOOR PHONE. It is designed to connect to an ANALOGUE EXTENSION of any PBX or other Multi-Line telephone system, or an FXS or ATA port of an IP or Cloud Phone System.
DS5 allows you to unlock your gate or door from the answering telephone. It has a Dry Contact Relay, rated at 12V/1A, and provides Single Lock Control facility. Additionally, DS5 produces an ‘Off Hook’ condition when triggered by the attached Door Phone and remains ‘Off Hook’ until it detects standard AUSTRALIAN ‘Hang Up’ tones from the telephone system.
Ask a question and I''ll find the answer in the document
Finding information in a document is now easier with AI
