Adyen Verifone VX675 User manual

Brand: Adyen

Model: Verifone VX675

Type: User manual

VX675 User Manual

Date: 28/11/16

Version 1.0.0

Simon Carmiggeltstraat 6 - 50

1011 DJ Amsterdam

The Netherlands

www.adyen.com

Table of Contents
Getting started - VX675  4
1 Provided components 4
2 Installing the paper roll on the VX675  4
3 Turning on and turning off the VX675 5
3.1 Turning on the VX675 5
3.2 Turning off the VX675 5
4 Connecting the VX675 to your wireless network 5
Boarding the terminal - VX675 6
1 Boarding with the Adyen App  6
Basic functionality - VX675 6
1 EMV (Chip) Transaction  6
2 Magnetic Stripe Transaction 7
Special payment functions menu 8
1 Normal payment  8
2 Manual entry payment 8
3 Refund 8
Maintenance - VX675 8
1 Inspecting device security - VX675  8
2 Replacing paper rolls -VX675 9
Admin menu - VX675 10
1 Admin menu functions - VX675  10
2 Network and WiFi menu - VX675 12
Technical specifications - VX675  13

8 Troubleshooting and support - VX675 14

8.1 In case of a malfunction: 14

8.2 Request assistance: 14

Here we describe how to set up, configure and use the Verifone VX675 payment device.

VX675

Getting started - VX675

Verifone VX675 Supported payment cards

Provided components

VX675 payment terminal

Power Cord/Plug (EU)

2x ADYEN Receipt roll

Installing the paper roll on the VX675

Set up your device correctly before you start using:

Hook your finger under the latch and lift up to swing the paper roll cover open.

Remove any partial roll of paper in the printer tray.

Loosen the glued leading edge of the new paper roll and unwind it past any glue residue.

Drop the paper roll into the tray, ensuring the paper feeds from the bottom of the roll.

Pull paper up past the glue residue.

Close the paper rollover gently, allowing a small amount of paper to extend outside the printer door.

Turning on and turning off the VX675

Turning on the VX675

Hold until the terminal displays the startup screen.

Turning off the VX675

Hold . The device will beep repeatedly and then power down.

Connecting the VX675 to your wireless network

Ensure the VX675 fully charged.

To fully charge the Terminal, leave plugged into the powered USB cable until the LED indicator remains

lit.

Press + to open the Admin menu.9

Choose .Network config

10.

Choose .Setup wifi

Choose .Scan

The terminal displays the message "Scanning networks", while it looks for a network.

Choose the desired network and enter the wireless password. The terminal will connect to the network.

Boarding the terminal - VX675

Board the terminal only after successfully following the steps in Getting Started.

Boarding with the Adyen App

Ensure the VX675 fully charged.

To fully charge the terminal, leave plugged into the powered USB cable until the led indicator remains lit.

Press + to open the Admin menu.9

Choose .Network config

On the next screen, Choose and make a note of the terminal's IP address.Network config

Open the Adyen App on your mobile device.

Tap .Add New Device

Choose .WIFI

Enter the IP address of the terminal.

Tap to begin the boarding process.Add device

During the boarding process the terminal reboots. After the process is complete the terminal is ready to

use.

See to get information on processing payments.Basic Functionality

Basic functionality - VX675

If the terminal shows an exclamation at the top bar, this means that the terminal holds data which it

failed to synchronise to Adyen platform due to lack of an outgoing internet connection.

EMV (Chip) Transaction

Initiate a transaction via your app.

If the terminal is in standalone mode, use the select key in the middle of the directional pad to

select on the screen. Enter the amount and then press .Start

When the terminal is ready, insert the chip card into the terminal and allow it to read the card.

When prompted, the customer enters a PIN on the terminal and presses .

For CHIP & Sign, a signature prompt occurs instead of a PIN prompt.

Do NOT remove the card until prompted to do so or the transaction will be void.

After the authorization is approved, the terminal displays and the card may be removed.Approved

Magnetic Stripe Transaction

Initiate a transaction via your App or Cash Register.

If the terminal is in standalone mode, press on the screen, enter the amount and then Start

press the key.

After the terminal is ready, swipe the magnetic stripe card through the reader on the right side of the

terminal.

Sign the transaction.

4. After authorization approval, message appears on the terminal signifying that the transaction Approved

is complete.

Special payment functions menu

The special payment functions menu allows access to custom or ad-hoc payment options. Available entries in

the menu may vary, depending on your merchant configuration.

To enter the special payment functions menu, do the following:

Press + .8

Enter the PIN code to unlock the device.

If you do not know the code, contact the to obtain the specific PIN code for Adyen POS Support Team

your device.

Depending on your configuration, one or more of the following payment options are normally available:

Normal payment

Choose this option to access the payment screen, where you can enter an amount.

Manual entry payment

Choose this option to access the payment screen.

After entering an amount, press .

You are prompted to input the , and then the card expiry date.PAN

Refund

Choose this option to perform a refund to a card:

Enter the amount you want to refund.

Press .

The transaction then follows the normal flow.

Maintenance - VX675

Inspecting device security - VX675

Adyen makes use of secure, certified payment terminals. The integrity of these devices is crucial, as they

process sensitive card data.

Please make sure you and your store staff do the following:

Verify your device looks like the pictures in this manual.

The Adyen logo or your company logo should show up after powering on the terminal.

Do not use the device if it is damaged or covered with a sticker.

Verify the identity of any third-party persons claiming to be repair or maintenance personnel, prior to

granting them access to modify or troubleshoot devices.

Do not install, replace, or return devices without verification.

Be aware of suspicious behaviour around devices (for example, attempts by unknown persons to

unplug or open devices).

Report suspicious behaviour and indications of device tampering or substitution to appropriate

personnel (for example, to a manager or security officer).

Adyen recommends enforcing procedures to perform visual device integrity inspections on a weekly

basis.

In case of any doubts, do not use the device and via the regular escalation channels.contact Adyen

Replacing paper rolls -VX675

The VX680 uses the following receipt paper:

Paper Roll Width: 2 1/4" / 58mm

Diameter: 25/40mm

Core Size: 12mm

Paper Roll Length: 50'

It is important you have sufficient stock of receipt paper, as without receipt paper it is not possible to

accept payments.

Paper is the merchant’s responsibility (Adyen does not sell paper).

Gently pull the latch located on the top of the terminal to unlock the paper roll cover.

Lift the printer cover up and then back.›

Remove any partial roll of paper in the printer tray by lifting it up.

Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper.

Unwind the paper roll past any glue residue.

Hold the roll so that the paper feeds from the bottom of the roll when the terminal is inverted.

10.

Drop the paper roll into the printer tray.

Pull the paper up past the glue residue on the paper roll.

Close the paper roll cover by gently pressing directly on the cover until it clicks shut. Allow a small

amount of paper past the glue residue to extend outside of the printer cover.

Tear the paper off against the serrated plastic strip in the printer.

Admin menu - VX675

To enter the terminal admin menu, press + 9.

Enter the admin PIN code (contact the ). Adyen POS Support Team

The admin menu opens.

Admin menu functions - VX675

Menu option Description

Power off terminal Turns off/Shuts down the terminal.

Print totals (Only available on standalone terminals)

Generates a receipt showing the total processed amount per currency per card type.

Menu option Description

Reset totals (Only available on standalone terminals)

Resets the counter.total amounts processed

Do not forget to reset totals after your shift.

Download

merchant config

Downloads a new merchant configuration.

.Do not execute this command unless instructed to do so by Adyen Support

Download

firmware (HTTP)

Downloads a new firmware for the terminal.

.Do not execute this command unless instructed to do so by Adyen Support

Submit captures N/A

Network config View network configuration information such as IP address, Gateway, Netmask and

DNS settings.

Posregister config Determines the connection to the POS cash register, either HTTP & serial or HTTP &

USB.

Show config Shows the following information:

Firmware version the terminal is running

Merchant account the terminal is registered to

Additional details.

Versions info Information includes firmware and software version, OS version, kernel version, card

slot version etc.

Print config Prints the terminal configuration overview.

This option applies only when a printer is connected to the terminal and to

.standalone terminals with integrated printer

Menu option Description

Delete config Deletes your terminal configuration.

Do not execute this command unless instructed to do so by Adyen Support.

Network and WiFi menu - VX675

Menu option Description

Network config Top-level option of the network configuration sub-menu:

Setup Wi-Fi Allows connecting the terminal to the desired Wi-Fi network.

.We recommend securing your network with a passphrase Wi-Fi

Ping: default

gateway

Pings the default gateway in the active configuration.

Use this option to test terminal connectivity to the Internet.

Pinging and can be especially handy because you can use them whether or BBC Google

not your DNS resolves.

Ping: www.bbc.

com

Pings the BBC web site home page.

Use this option to test terminal connectivity to the Internet.

Pinging and can be especially handy because you can use them whether or BBC Google

not your DNS resolves.

Ping: www.

google.com

Pings Google.

Use this option to test terminal connectivity to the Internet.

Pinging and can be especially handy because you can use them whether or BBC Google

not your DNS resolves.

Technical specifications - VX675

Processor 400MHz RAM11 32-bit/500 MIPS processor

Memory 192MB (128MB of Flash, 64MB of SDRAM) standard, designed to support up to 500MB

Display 2.8", 320x240 pixel color TFT (QVGA)

Magnetic

Stripe Reader

Triple track (tracks 1,2,3), high coercivity, bi-directional

Primary Smart

Card

ISO 7816, 1.8V, 3V, 5V; synchronous and asyncchronous cards; EMV Approved

SAM Card

Reader

2 Security Access Modules (SAMs)

Battery Li-Ion 3.6V / 2200mAh (8Wh)

Keypad 3 x 4 numeric keypad, plus 4, screen-addressable keys and a navigation key

Peripheral

Ports

Single USB connector and Integrated Charging

Printer Integrated thermal with graphics capabilities, 18 lines per second, 22, 32, or 42 columns;

40mm paper roll

Wireless

Modem

3G (HSPA+)

Protocols Application selects between asynchronous protocols (Visa 1, Visa 2 and others) and

synchronous protocols (Including ISO 8583/SDLC)

Security 3DES encryption, Master/Session and DUKPT key management; VeriShield file

authentication; PCI PTS 3.0 approved

Physical 40mm roll; Length: 163mm; Max Width: 78mm; Height: 52mm; Weight: Terminal 336g

(0.741 lbs), Full shipping 647g (1.426 lbs)

Environmental 0° to 50° C (32° to 122° F) operating temperature; 5% to 90% relative humidity, non-

condensing Storage temperature: -20º to 60º C / 5% to 90% RH; non-condensing

Voltage AC Input 100-240 VAC, 50/60 Hz; DC output 5 VDC, 1 Amp

Contactless

Applications

MasterCard PayPass M/Chip | MasterCard PayPass MagStripe | Visa payWave MSD | Visa

payWave qVSDC | Discover Zip | American Express ExpressPay | Pass-through access to

ISO 14443-4 and MiFare card, for direct host terminal based application access

Troubleshooting and support - VX675

In case of a malfunction:

Check our for articles that may help you find a solution for the issue.troubleshooting section

Request assistance:

Contact our .First level support

Provide the following information:

Merchant account

PSP (if applicable)

Terminal serial number

Adyen Verifone VX675 User manual

Adyen Verifone VX675 User manual

Adyen Verifone VX675 User manual

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