Dell Storage MD1400 Owner's manual

Brand: Dell

Model: Storage MD1400

Category: Disk arrays

Type: Owner's manual

This manual is also suitable for

DSMS 1400

Dell Storage MD1400 Enclosures

Hardware Owner's Manual

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

subsidiaries. Other trademarks may be trademarks of their respective owners.

2019 - 09

Rev. A01

1 About your enclosure.................................................................................................................... 5

Physical specifications.......................................................................................................................................................... 5

Front-panel features and indicators....................................................................................................................................5

Front-bezel features and indicators.................................................................................................................................... 6

Hard disk drive indicator patterns........................................................................................................................................7

Back-panel features and indicators.....................................................................................................................................8

Enclosure Management Module.......................................................................................................................................... 8

Enclosure failover when two EMMs are installed........................................................................................................9

EMM thermal shutdown................................................................................................................................................. 9

Power indicator codes.......................................................................................................................................................... 9

Other information you may need....................................................................................................................................... 10

2 Installing enclosure components...................................................................................................11

Recommended tools.............................................................................................................................................................11

Front bezel (optional)...........................................................................................................................................................11

Removing the front bezel...............................................................................................................................................11

Installing the front bezel.................................................................................................................................................11

Hard disk drives.................................................................................................................................................................... 12

Safety: Models AMT, E03J, and E04J.........................................................................................................................12

Removing a hard disk drive blank................................................................................................................................. 12

Installing a hard disk drive blank................................................................................................................................... 12

Removing a hard disk drive........................................................................................................................................... 12

Installing a hard disk drive..............................................................................................................................................13

Removing a hard disk drive from a hard disk drive carrier........................................................................................ 14

Installing a hard disk drive into a hard disk drive carrier............................................................................................ 14

Enclosure Management Module ........................................................................................................................................14

Removing an EMM blank...............................................................................................................................................14

Installing an EMM blank.................................................................................................................................................15

Removing an EMM.........................................................................................................................................................15

Installing an EMM........................................................................................................................................................... 16

AC power supply unit or cooling fan module.................................................................................................................... 16

Removing an AC power supply unit or cooling fan module.......................................................................................17

Installing an AC power supply unit or cooling fan module......................................................................................... 17

About DC power supply units............................................................................................................................................. 18

Power indicator codes................................................................................................................................................... 18

DC power supply module back panel features........................................................................................................... 19

Removing and installing the DC power supply unit....................................................................................................19

Control panel........................................................................................................................................................................25

Removing the control panel......................................................................................................................................... 25

Installing the control panel............................................................................................................................................25

Backplane............................................................................................................................................................................. 25

Removing the backplane.............................................................................................................................................. 26

Installing the backplane................................................................................................................................................. 27

Contents

Contents 3

3 Troubleshooting your enclosure...................................................................................................28

Safety first—for you and your enclosure.........................................................................................................................28

Troubleshooting enclosure startup failure........................................................................................................................28

Troubleshooting loss of communication........................................................................................................................... 28

Troubleshooting external connections..............................................................................................................................28

Troubleshooting power supply unit or cooling fan module.............................................................................................28

Troubleshooting enclosure cooling problems...................................................................................................................29

Troubleshooting Enclosure Management Modules.........................................................................................................29

Troubleshooting hard disk drives.......................................................................................................................................29

Troubleshooting enclosure connections...........................................................................................................................30

Troubleshooting a wet enclosure...................................................................................................................................... 30

Troubleshooting a damaged enclosure.............................................................................................................................30

4 Getting help...............................................................................................................................32

Contacting Dell.....................................................................................................................................................................32

Documentation feedback................................................................................................................................................... 32

4 Contents

About your enclosure

Physical specifications

Table 1. Enclosure dimensions and weight

Measurement Value

Height 8.7 cm (3.43 in)

Width 48.2 cm (18.98 in)

Depth - includes PSU handle 59.2 cm (23.3 in)

Weight - maximum configuration 28.39 kg (62.58 lb)

Weight - empty 9.0 kg (19.8 lb)

Front-panel features and indicators

Figure 1. Front-panel features and indicators

Item

Indicator, Button, or

Connector

Icon Description

1 System identification

button

The system identification button on the front control panel can be used to locate a

particular enclosure within a rack. When the button is pressed, the system status

indicators on the control panel and the EMM blink blue until the button is pressed

again.

2 Power LED The power LED lights when at least one power supply unit is supplying power to

the enclosure.

3 Enclosure status LED The enclosure status LED glows when the enclosure power is on.

Glows solid blue during normal operation.

Blinks blue when a host server is identifying the enclosure or when the system

identification button is pressed.

Blinks amber or remains solid amber for a few seconds and then turns off when the

EMMs are starting or resetting.

Blinks amber for an extended time when the enclosure is in a warning state.

Remains solid amber when the enclosure is in the fault state.

4 Hard disk drives Up to 12 3.5-inch SAS hot-swappable hard disk drives.

About your enclosure 5

Front-bezel features and indicators

Figure 2. Front-bezel features and indicators

Item Indicator,

Button, or

Connector

Icon Description

Enclosure status

LED

Figure 3.

The enclosure status LED lights when the enclosure power

is on.

Lights solid blue during normal operation.

Blinks blue when a host server is identifying the enclosure

or when the system identification button is pressed.

Blinks amber or remains solid amber for a few seconds and

then turns off when the EMMs are booting or resetting.

Blinks amber for an extended time when the enclosure is in

a warning state.

Remains solid amber when the enclosure is in the fault

state.

2 Power LED

The power LED lights when at least one power supply unit

(PSU) is supplying power to the enclosure.

3 Latch

The latch is used to remove the bezel from the enclosure.

6 About your enclosure

Hard disk drive indicator patterns

Figure 4. Hard disk drive indicators

1. hard disk drive activity indicator (green)

2. hard disk drive status indicator (green and amber)

3. hard disk drive

Hard disk drive- status indicator pattern (RAID

Only)

Condition

Blinks green two times per second Identify hard disk drive or preparing for removal

Off Hard disk drive ready for insertion or removal

NOTE: The hard disk drive status indicator remains off until all hard

disk drives are initialized after system power is turned on. Hard disk

drives are not ready for insertion or removal during this time. The

Dell PowerEdge RAID controller PERC H830 and 12Gb SAS HBA may

take up to a minute to discover and initialize all the hard disk drives.

Blinks green, amber, and off Hard disk drive predicted failure

Blinks amber four times per second Hard disk drive failed

Blinks green slowly Hard disk drive rebuilding

Steady green Hard disk drive online

Blinks green for three seconds, amber for three

seconds, and turns off in six seconds.

Rebuild aborted

About your enclosure 7

Back-panel features and indicators

Figure 5. Back-panel features and indicators

Item Indicator, Button, or Connector Description

1 Power supply unit or cooling fan module

(PS1)

600 W power supply.

For more information, see Power indicator codes.

2 Primary enclosure management module

(EMM 0)

The EMM provides:

• a data path between the enclosure and the host server.

3 Secondary EMM (EMM 1) • enclosure management functions for your enclosure.

4 Information tag A slide-out label panel, which allows you to record Service Tag.

5 Power switches (2) The power switch controls the power supply output to the enclosure.

6 Power supply unit or cooling fan module (PS

600 W power supply.

For more information, see Power indicator codes.

Enclosure Management Module

Each EMM provides the following data path and enclosure management functions for your enclosure:

• Monitoring and controlling enclosure environment elements such as temperature, fan, power supply units, and enclosure LEDs.

• Controlling access to hard disk drives.

• Communicating enclosure attributes and states to the host server.

NOTE:

At least one EMM must be installed in the enclosure. If only one EMM is installed in the enclosure, it must be

installed in the primary EMM bay and a blank must be installed in the secondary EMM bay. See Installing an EMM blank .

Figure 6. Enclosure Management Module

About your enclosure

Item Indicator, Button, or

Connector

Icon Description

1,2,3,4 SAS port (Input or

Output)

Provides SAS connections for cabling the host or an upchain expansion enclosure

and to the next down chain expansion enclosure in a daisy chain.(Single Port,

Redundant, and Multi-chain Configuration)

5 USB Mini-B (serial

debug port)

For engineering use only.

6 7-Segment Display Display the enclosure location in SAS Chain.

Enclosure failover when two EMMs are installed

If two EMMs are installed, a certain degree of failover is offered. Control and monitoring of the enclosure elements can be transferred

from one EMM to another in the event of an EMM failure. A failover occurs whenever network communication is ended between an EMM

and its peer.

In the event of a peer EMM failure, the surviving EMM activates the amber status LED of the failed EMM. The surviving EMM then takes

over the responsibility of enclosure management, which includes monitoring and control of the enclosure LEDs, power supply units, and

fans.

EMM thermal shutdown

If critical internal temperatures are reached, the enclosure turns off automatically through either a thermal shutdown command issued by

the EMM firmware or through a command from Dell OpenManage Server Administrator.

Power indicator codes

Figure 7. Power indicator codes

Item

LED

Icon

Color State

1 DC power Green

• ON — Normal operation. Power supply is connected to DC power

and the power switch is on. The power supply module is supplying DC

power to the array.

• OFF — Indicates any one of the following:

• The power switch is off.

• The power supply module is not connected to power.

• There is a fault condition.

2 Power supply

module fault

Yellow

• ON — Fault detected.

About your enclosure 9

Item LED

Icon

Color State

• OFF — OK.

• Blinks briefly when power is first turned on to the power supply

module.

3 AC power Green

• ON — Power supply module is connected to a source of AC power

irrespective of whether or not a power switch is on.

• OFF — Power supply module is completely disconnected from any

source of AC power.

Other information you may need

WARNING: See the

safety and regulatory inf

ormation that shipped with your system. Warranty information may be

included within this document or as a separate document.

• The rack documentation included with your rack solution describes how to install your system into a rack.

• The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications.

• The OpenManage Server Administrator documentation provides information about managing your storage solution using the storage

management service within the server administrator.

• The Dell PowerEdge RAID Controller (PERC) H830 and Dell 12Gb SAS HBA User’s Guide provides information about configuring RAID.

• Any media that ships with your system that provides documentation and tools for configuring and managing your system, including

those pertaining to the operating system, system management software, system updates, and system components that you

purchased with your system.

NOTE:

Always check for updates on dell.com/support/manuals and read the updates first because they often supersede

information in other documents.

10 About your enclosure

Installing enclosure components

Recommended tools

You may need the following items to perform the procedures in this section:

• Key to the system keylock

• #2 Phillips screwdriver

• Wrist grounding strap

Front bezel (optional)

Removing the front bezel

1. Using the system key, unlock the front bezel (if locked).

2. Lift the release latch next to the keylock.

3. Pull the left end of the bezel away from the front panel.

4. Unhook the right end of the bezel and pull the bezel away from the system.

Figure 8. Removing and installing the front bezel

1. keylock

2. front bezel

Installing the front bezel

1. Hook the right end of the bezel onto the chassis.

2. Fit the free end of the bezel onto the system.

3. Secure the bezel with the keylock.

Installing enclosure components 11

Hard disk drives

Safety: Models AMT, E03J, and E04J

Models AMT, E03J, and E04J are intended for installation only in restricted access locations as defined in cl 1.2.7.3 of IEC 60950-1:2005.

On the basis of your configuration, your enclosure either supports up to up to 12 3.5-inch SAS hard disk drives in internal drive bays. Hard

disk drives are connected to a backplane using hard disk drive carriers and are configured as hot-swappable.

CAUTION: Do not turn off or reboot your enclosure while the hard disk drive is being formatted. Doing so can cause a

hard disk drive to fail.

When you format a hard disk drive, allow enough time for the formatting to complete. High-capacity hard disk drives can take many hours

to format.

Removing a hard disk drive blank

CAUTION:

To maintain proper system cooling, make sure all empty hard disk drive bays have blanks installed.

1. If installed, remove the front bezel. See Removing the front bezel.

2. Press the release tab and pull the hard disk drive blank out until it is free of the hard disk drive bay.

Figure 9. Removing and installing a 3.5-inch hard disk drive blank

1. hard disk drive blank

2. release tab

Installing a hard disk drive blank

1. If installed, remove the front bezel. See Removing the front bezel.

2. Insert the hard disk drive blank into the hard disk drive bay until the blank is fully seated.

3. Close the handle to lock the blank in place.

4. If applicable, install the front bezel. See Installing the front bezel.

Removing a hard disk drive

CAUTION:

Many repairs may only be done by a certified service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and

12 Installing enclosure components

support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow

the safety instructions that came with the product.

1. If installed, remove the front bezel. See Removing the front bezel.

2. From the management software, prepare the hard disk drive for removal. Wait until the hard disk drive indicators on the hard disk drive

carrier indicates that the drive can be removed safely. See your controller documentation for information about removing hot-

swapable hard disk drive.

If the hard disk drive has been online, the green activity or fault indicator flashes as the hard disk drive is turned off . When the drive

indicators are off, the hard disk drive is ready for removal. See Hard disk drive indicator patterns.

3. Press the release button to open the hard disk drive carrier release handle.

4. Pull the hard disk drive out until it is free of the hard disk drive bay. See Installing a hard disk drive blank.

CAUTION: To maintain proper system cooling, make sure all empty hard disk drive bays have blanks installed.

5. Insert a hard disk drive blank in the empty drive bay. See Installing a drive blank.

6. If applicable, install the front bezel. See Installing the front bezel.

Figure 10. Removing and installing a hard disk drive

a. release button

b. hard disk drive

c. hard disk drive carrier handle

Installing a hard disk drive

CAUTION:

Many repairs may only be done by a certified service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service

and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and

follow the safety instructions that came with the product.

CAUTION: Use only hard disk drives that have been tested and approved for use with the SAS backplane.

CAUTION: When installing a hard disk drive, ensure that the adjacent hard disk drives are fully installed. Inserting a hard

disk drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed

carrier's shield spring and make it unusable.

1. If applicable, remove the front bezel. See Removing the front bezel.

2. If applicable, remove the hard disk drive blank from the bay. See Removing a hard disk drive blank.

3. Press the release button to open the hard disk drive carrier release handle.

4. Insert the hard disk drive carrier into the hard disk drive bay until the carrier connects the backplane.

5. Close the handle to lock the hard disk drive in place.

Installing enclosure components

Removing a hard disk drive from a hard disk drive carrier

1. Remove the four screws from the slide rails on the hard disk drive carrier.

2. Lift the hard disk drive out of the hard disk drive carrier.

Remove the screws from the slide rails on the hard disk drive carrier and separate the hard disk drive from the carrier.

Figure 11. Removing and installing a hard drive into a 3.5-inch hard disk drive carrier

1. screws (4)

2. hard disk drive

3. hard disk drive carrier

Installing a hard disk drive into a hard disk drive carrier

1. Insert the hard disk drive into the hard disk drive carrier with the connector end of the hard disk drive at the back.

2. Align the screw holes on the hard disk drive with the back set of holes on the hard disk drive carrier.

When aligned correctly, the back of the hard disk drive is flush with the back of the hard disk drive carrier.

3. Install and tighten the four screws to secure the hard disk drive to the hard disk drive carrier.

Enclosure Management Module

An enclosure with redundant enclosure management contains two enclosure management modules (EMM). You can cable your enclosure

either in a single port, redundant mode or in a multi-mode configuration. If only one EMM is installed in your enclosure, it must be installed

in EMM 0. You must install the EMM blank in EMM 1.

NOTE:

EMMs can be removed and installed without turning off the enclosure.

CAUTION: It is recommended that you do not remove an EMM while data is being transferred.

CAUTION: Replacing or installing an EMM that is connected to a host server causes it to end communication with the

enclosure and requires a restart of the host server.

Removing an EMM blank

CAUTION:

To maintain proper system cooling, make sure you install an EMM blank in the empty slot.

1. Remove EMM 0. See Removing an EMM blank.

2. To remove the EMM blank, press down on the release latch and pull the blank away from the enclosure.

Installing enclosure components

Figure 12. Removing and installing an EMM blank

1. EMM blank

2. release latch

Installing an EMM blank

To install an EMM blank, align the blank with the EMM bay and insert the blank into the chassis until it clicks into place.

Removing an EMM

CAUTION:

Many repairs may only be done by a certified service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service

and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and

follow the safety instructions that came with the product.

1. Disconnect the SAS cables connected to the EMM.

2. Push down on the release tab and pull the release lever away from the chassis.

3. Hold the release lever and pull the module away from the chassis.

NOTE:

Stacking the EMM will damage the sensitive EMI contacts

Installing enclosure components 15

Figure 13. Removing and installing an EMM

1. release lever

2. EMM

3. release tab

Installing an EMM

CAUTION:

Many repairs may only be done by a certified service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and

support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow

the safety instructions that came with the product.

1. Insert and seat the EMM into the EMM bay.

2. Push the release lever toward the chassis until it clicks into place.

3. Connect all the SAS cables to the EMM.

4. For information about the latest firmware, see the Dell Support website at dell.com/support

5. If applicable, update the firmware of the EMM.

NOTE:

If two EMMs are installed in the enclosure, you must ensure that both the EMMs have the same firmware version

installed. You can verify if both the enclosures use the same firmware version by checking the LEDs on the enclosure or

by using Server Administrator.

For more information about EMM connections and cabling, see Dell Storage MD1400 and MD 1420 Enclosure Hardware Deployment

Guide.

AC power supply unit or cooling fan module

Your enclosure supports two hot-swappable power supply unit or cooling fan modules. While the enclosure can operate temporarily with

one module, both the modules must be present for cooling the enclosure.

CAUTION:

A single power supply unit or cooling fan module can be removed from a turned on enclosure for a maximum

period of five minutes. Beyond that time, the enclosure may automatically shut down to prevent damage.

16 Installing enclosure components

Removing an AC power supply unit or cooling fan module

NOTE: If you remove a fully functioning power supply or cooling fan module, the fan speed in the remaining module

increases significantly to provide adequate cooling. The fan speed decreases gradually when a new power supply or

cooling fan module is installed.

1. Turn off the power supply unit or cooling fan module.

2. Disconnect the power cable from the power source.

3. Remove the Velcro straps that secure the power cable and then disconnect the power cable from the power supply or cooling fan

module.

WARNING: The power supply unit or cooling fan modules are heavy. Use both hands while removing the module.

4. Press the release tab and pull the power supply out of the chassis.

Figure 14. Removing and installing a power supply unit or cooling fan module

1. release tab

2. power supply unit

3. EMM or Power Supply Cage

Installing an AC power supply unit or cooling fan module

1. Slide the power supply unit or cooling fan module into the chassis until the release tab clicks into place.

2. Connect the power cable to the power supply unit or cooling fan module and plug the cable into a power outlet.

3. Secure the power cable using the Velcro strap.

Installing enclosure components

Figure 15. Securing the power cable

a. Velcro strap

CAUTION:

When connecting the power cable, secure the cable with the Velcro strap.

NOTE: If the enclosure is powered on, all the power supply LEDs remain off until the AC power cable is connected to

the power supply unit or cooling fan module and the power switch is turned on.

4. Turn on the power supply unit or cooling fan module.

About DC power supply units

An MD Series storage array receives its power from two power supply modules. In a DC-powered MD Series storage array, the power

supply module receives power from two 48 V DC PSUs. Each power supply module has two cooling fans.

NOTE:

The fans that keep the array cool are integrated into the power supply modules and cannot be replaced

separately. If a fan stops functioning, you must replace the entire power supply module.

Power indicator codes

The DC power supply module has LEDs that indicate power supply status. Under normal conditions, the power output and line input LEDs

are lit at the same time.

Figure 16. Power indicator codes

Installing enclosure components

Item LED Color State

1 Power output Green

• ON — Normal operation. Power supply is connected to DC power and the power switch is

on. The power supply module is supplying DC power to the array.

• OFF — Indicates any one of the following:

• The power switch is off.

• The power supply module is not connected to power.

• There is a fault condition.

2 Power supply

module fault

Yellow

• ON — Fault detected.

• OFF — OK.

• Blinks briefly when power is first turned on to the power supply module.

3 Line input Green

• ON — Power supply module is connected to a source of DC power whether or not the power

switch is on.

• OFF — Power supply module is completely disconnected from any source of DC power.

DC power supply module back panel features

Figure 17. DC power supply module back panel features

Item

Feature Description

1 Power supply release lever Unlocks the power supply module for removal from the storage array.

2 Connector on the power

supply module

Connects the power supply module to the DC power supply module.

3 Power supply On or Off

switch

Controls the power supply module power output to the storage array.

4 Protective safety earth

ground

Provides grounding for the power supply module. It must be connected to the building's

protective safety earth ground.

Removing and installing the DC power supply unit

Input Requirements

• Supply voltage: –(48–60) V DC

• Current consumption: 25 A (maximum)

Kit Contents

• Molex # 394260002 at PSU end

Installing enclosure components

• Molex # 39422-0012 mating DC power connector

Required Tools

• Hand-crimping tool (Tyco Electronics, 58433-3 or equivalent).

• Wire-stripper pliers capable of removing insulation from size 10 AWG solid or stranded, insulated copper wire.

NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding).

Required Wires

• One UL 10 AWG, 2 m maximum (stranded) black wire [–(48–60) V DC]

• One UL 10 AWG, 2 m maximum (stranded) red wire (V DC return)

• One UL 10 AWG, 2 m maximum (stranded) green/yellow/green with a yellow stripe wire (safety ground)

Assembling and connecting the safety ground wire

NOTE: For equipment using –(48–60) V DC power supplies, a qualified electrician must perform all connections to DC

power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring

must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell

is not covered by your warranty. Read and follow all safety instructions that came with the product.

NOTE: It is recommended that you use stranded copper wire type.

1. Strip the insulation from the end of the green or yellow wire (safety ground wire), exposing approximately 4.5 mm (0.175 inch) of

copper wire.

2. Using a hand-crimping tool, crimp the ring-tongue terminal to the green or yellow wire.

3. Connect the safety ground wire to the grounding post on the back of the system using a #6/32 nut equipped with a locking washer

and tighten it firmly to the grounding post.

Figure 18. Assembling and connecting the safety ground wire

a. #6/32 nut

b. spring washer

c. locking washer

d. safety ground wire terminal

e. grounding post

Wiring the power cables

NOTE:

For equipment using –(48–60) V DC power supplies, a qualified electrician must perform all connections to DC

power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring

20 Installing enclosure components

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Dell Storage MD1400 Owner's manual

Brand: Dell

Model: Storage MD1400

Category: Disk arrays

Type: Owner's manual

This manual is also suitable for

DSMS 1400

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Dell Storage MD1400 Owner's manual

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