Verizon One Talk T41P IP Desk Phone User manual

Verizon
Brand
Verizon
Model
One Talk T41P IP Desk Phone
Category
Telephones
Type
User manual
T41P IP desk phone user guide
One Talk T41P IP
desk phone user guide
www.onetalk.com
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One Talk—T41P IP desk phone guide 2
Contents
Welcome ................................................................................................................................................................................................................................... 5
Initial setup ............................................................................................................................................................................................................................ 5
Connecting the phone to power and Ethernet .......................................................................................................................................... 5
Startup ...................................................................................................................................................................................................................................... 5
View E911 location information ............................................................................................................................................................................... 5
Getting to know your desk phone ................................................................................................................................................................ 6
Hardware components ................................................................................................................................................................................................ 6
Navigating the display ....................................................................................................................................................................................................7
Indicators and notifications .......................................................................................................................................................................................7
Customizing your desk phone ..........................................................................................................................................................................7
About Basic settings .......................................................................................................................................................................................................7
Language preferences ..................................................................................................................................................................................................7
Time and date.......................................................................................................................................................................................................................7
Display settings .................................................................................................................................................................................................................. 8
Sound settings .................................................................................................................................................................................................................... 8
Line keys ................................................................................................................................................................................................................................. 8
Speed dial configuration of a line key ...............................................................................................................................................................8
Voice Mail setup ................................................................................................................................................................................................................ 8
Basic call features .........................................................................................................................................................................................................9
Make outgoing calls. ......................................................................................................................................................................................................9
Manage multiple lines. .................................................................................................................................................................................................. 9
Receive incoming calls. ...............................................................................................................................................................................................9
Ignore a call. .........................................................................................................................................................................................................................9
End a call. ............................................................................................................................................................................................................................... 9
Hold a call. .............................................................................................................................................................................................................................. 9
Resume a call. ..................................................................................................................................................................................................................... 9
Mute/unmute your phone’s microphone. .......................................................................................................................................................9
Redial. ........................................................................................................................................................................................................................................9
Redial last number. .......................................................................................................................................................................................................... 9
Block a call. ......................................................................................................................................................................................................................... 10
Bridge Line ........................................................................................................................................................................................................................... 11
Call Barge .............................................................................................................................................................................................................................. 11
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One Talk—T41P IP desk phone guide 3
Contents
Remote Group Pickup .................................................................................................................................................................................................. 11
Call Forwarding ................................................................................................................................................................................................................ 12
Call Move .............................................................................................................................................................................................................................. 12
Caller Line ID Block ...................................................................................................................................................................................................... 12
Conference Calling ....................................................................................................................................................................................................... 12
Do Not Disturb .................................................................................................................................................................................................................. 13
Transferring Calls ........................................................................................................................................................................................................... 13
Call History ........................................................................................................................................................................................................................... 13
View Call History ............................................................................................................................................................................................................. 13
Delete an individual call log .................................................................................................................................................................................... 14
Delete all or a subset of all call logs ................................................................................................................................................................. 14
Blacklist a number from your Call History/Remove a number from your Blacklist. .................................................... 14
Contact management .............................................................................................................................................................................................. 14
Local Directory ................................................................................................................................................................................................................. 14
Groups .................................................................................................................................................................................................................................... 16
Voice Mail ................................................................................................................................................................................................................................17
Retrieve Voice Mail messages ..............................................................................................................................................................................17
System status, troubleshooting and other settings .............................................................................................................. 18
Check phone status .................................................................................................................................................................................................... 18
Reboot or reset phone ............................................................................................................................................................................................... 18
Features .................................................................................................................................................................................................................................. 19
Accessibility features ................................................................................................................................................................................................. 20
Compatible accessories ...................................................................................................................................................................................... 20
Important customer information ................................................................................................................................................................ 21
WEEE warning .................................................................................................................................................................................................................. 21
Customer feedback ...................................................................................................................................................................................................... 21
GNU GPL information ................................................................................................................................................................................................. 21
Copyright .............................................................................................................................................................................................................................. 21
Warranty ................................................................................................................................................................................................................................ 21
Important 911 emergency response information .................................................................................................................................... 21
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One Talk—T41P IP desk phone guide 4
Contents
Declaration of conformity ....................................................................................................................................................................................... 22
Important safety precautions ............................................................................................................................................................................... 22
Danger–electric shock and fire .......................................................................................................................................................................... 22
T41 desk phone navigation guide ............................................................................................................................................................. 23
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5One Talk—T41P IP desk phone guide
View E911 location information
Enhanced 911 (E911) is a location technology that
enables emergency responders to know the
geographical location of a caller who dials 911.
Your One Talk service administrator will configure
your location. Contact your administrator if your
E911 address is missing or inaccurate.
Note: This device will not function unless an initial E911
address has been added.
To view your 911 address, press the Address line key to
the right of the LCD screen.
Welcome
The Verizon T41P IP desk phone is a stationary
Voice-over-IP (VoIP) business phone with nine
programmable line keys. The desk phone and the
line keys support Verizon’s integrated One Talk
SM
service features. The T41P features work the same
way on your desk phone, smartphone and tablet
computers. So wherever you are—at your desk or
on the move—you never have to miss a call.
Initial setup
If your T41P desk phone was not connected and
set up by your IT administrator, verify the following
with your administrator:
1. You have a One Talk number.
2. Your user information has been updated in the
One Talk Admin portal with your 911 address and
email address.
3. Your number has been included in any business
group features.
Connecting the phone to power and Ethernet
Power
You have two options for power: AC power (wall outlet)
or Power over Ethernet (PoE). Your system
administrator will advise you which one to use.
Network
Connect the included standard Ethernet cable (or other
standard Ethernet cable) between the internet port on
the phone and the port on the wall or on your PoE-
capable switch/hub device.
Startup
After your phone is powered on, the system boots up
and performs the following steps:
Dynamic Host Configuration Protocol (DHCP)
The phone attempts to contact a DHCP server in
your network to obtain valid IPv4 network settings
by default.
Automatic Phone Initialization
When your One Talk phone is connected to the network
and powered on, it will automatically start the
initialization process. The LCD screen displays:
Initializing, please wait during this process. The phone
finishes the initialization by loading the
saved configuration.
The desk phone is ready for use.
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6One Talk—T41P IP desk phone guide
3
2
6
1
4
7
Getting to know your desk phone
Hardware components
Item Description
1 LCD screen
Displays info about calls,
messages, soft keys, time,
date and other relevant data,
such as:
• Caller ID
• Call duration
• Icons
• Missed call and second
incoming caller information
• Prompt text
2 Power indicator LED
Indicates the status of phone
power and some phone
features (such as whether
they are on or off)
3 Line keys
Allows you to program them
to activate up to three
accounts and assign phone
features to them
4
Mute key
Toggles to indicate whether a
feature is muted or not
Headset key
Toggles and indicates
whether the phone is in
headset mode or not
Message key
Accesses your Voice Mail
messages
Redial key
Redials a previously dialed
number
5 Speakerphone key
Toggles you into hands-free
speakerphone mode
5 Volume key
Adjusts the volume of the
handset, headset, speaker
and ringer
7 Keypad
Provides the digits, letters and
special characters in
context-sensitive applications
8
Allows you to scroll through
the displayed information
Confirms actions or answers
incoming calls
Cancels actions or rejects
incoming calls
9 Soft keys
You can customize each as a
shortcut to a specific feature
5
8
9
3
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7One Talk—T41P IP desk phone guide
Time and date
Time and date are displayed in the middle of the status
bar. You can also set your preferred formats for
displaying time and date in the Time & Date settings
page. The phone is defaulted to SNTP so as to
synchronize the time zone with the provided
911 address.
Navigate to the Time & Date settings page:
1. Press the Menu soft key to open the main menu.
2. Select Settings.
3. Use the
keys to navigate to Basic settings
and press
to select.
4. Scroll
to Time & Date and press to select.
Configure time zone to synchronize with addressed
entered in the admin portal (SNTP):
1. From the Basic settings screen, highlight Time &
Date and press
2. Scroll
to SNTP settings and press
to select.
3. Press the Save soft key to accept the changes.
Set time and date format preferences:
1. From the Basic settings screen, scroll
to
Time & Date Format and press to select.
2. Scroll
to Time & Date Format and press
to select your preferred formats.
3. Scroll
to select Hour, Clock or Date format.
To change the format, press
to find,
highlight and select desired format. Press the Save
soft key to accept the changes.
Navigating the display
Indicators and notifications
LED light status:
Power indicator LED
LED status
indicator
What it means
Solid red The phone is initializing.
Fast flashing red
The phone is ringing
or downloading configuration files.
Slow flashing red
The phone receives a
Voice Mail.
Off The phone is not in use
Line key LED
LED status
indicator
What it means
Solid green The line is in use on current device.
Solid Red
The line in use but on another
device.
Slow flashing red
The line has been placed on hold
from another device.
Fast flashing green The line receives an incoming call.
Slow flashing green
The call is placed on hold from
current device.
Off The line is inactive.
Customizing your desk phone
About Basic settings
Setup and preference options for the following can be
found in the Basic settings menu:
• Language preferences
• Time and date
• Display settings
• Ringtone and keypad sound settings
To access Basic settings:
1. Press the Menu soft key while the phone is idle.
2. Use the
keys to navigate to Basic settings
and press
to select.
Language preferences
The default language of the phone’s user interface
is English.
To change the language of the phone interface:
1. Press the Menu soft key to open the main menu.
2. Use the
keys to navigate to and
select Settings.
3. Use the
keys to navigate to and
select Basic.
4. Use the
keys to navigate to and
select Language.
5. Scroll
to your preferred language, highlight
and select it.
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8One Talk—T41P IP desk phone guide
Display settings
Change backlight duration.
You can set the time duration for the backlight of your
desk phone as Always ON, Always OFF or several
other options. For example, you can have your display
switch to low-light mode after a period of inactivity.
You can also turn o the backlight completely when
inactive. To set backlight levels and duration of
inactivity before switching to low light or turning the
backlight o:
1. From Display settings, scroll
to Backlight and
press
to select.
2. Scroll
to Backlight Active Time and select
one of the following: Always ON, Always OFF,
15 sec, 30 sec, 60 sec, 120 sec, 300 sec, 600 sec,
1800 sec to choose your preferred time.
3. Press Save.
Sound settings
Call volume
Press
on the phone console to adjust
the volume of the receiver when you are on a call (using
the handset, speakerphone or headset).
Ringer volume
Press
on the phone console to adjust
the volume of the ringer when the phone is idle.
Ringtones
1. From Sound settings, scroll
to Ringtone
and press
to select.
2. Highlight the desired line.
3. Press
then select the desired ringtone and
press Save. If there are multiple lines on the desk
phone, you can elect to assign one ringtone for all
lines by selecting Common AES or assign a dierent
ringtone for each line.
4. Scroll
to preview ringtone options and
press the Save soft key to select.
Keypad tones (key tones)
Keypad tones, or key tones, give you the option of
hearing sounds each time you depress a key on the
keypad. To activate key tones:
1. From Sound settings, scroll
to Key tones
and highlight it to select it.
2. Use the Switch soft key to enable or disable
Key tones, and press the Save soft key to accept
the changes.
Line keys
Your T41P comes with nine configurable line keys.
You can use them to create one-button speed dials
for frequently dialed numbers. To view all lines, press
the
1
2 3
Pages key on the idle screen to toggle to
additional line key pages.
Speed dial configuration of a line key
To configure a speed dial key:
1. Press and hold an unused line key (for about
five seconds).
2. Use
or the Switch soft key to scroll through
the type of line keys available until you locate
Speed Dial.
3. Scroll
to complete each of the
following fields:
• Account ID: Select the phone line to associate
with this line key.
• Label: Enter the name you would like displayed on
the line key label.
• Value: Enter the phone number you would like this
line key to dial.
4. Press the Save soft key to accept your changes.
You can now use this line key to speed dial this contact.
Voice Mail setup
1. Press the
Message key on the phone console.
2. Select your preferred language.
3. Create a four-digit passcode.
4. At the voice prompt, record your name.
5. Select a greeting, either personalized or standard.
See Voice Mail for more information.
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9One Talk—T41P IP desk phone guide
Basic call features
Make outgoing calls.
From the handset:
Pick up the handset, enter the phone number and press
the Send soft key.
Using the speakerphone:
With the handset on-hook, press
, enter the number
and press the Send soft key.
From a headset:
With the headset connected, press
to activate the
headset mode, enter the number and press the Send
soft key.
From your Call History:
1. Press the History soft key.
2. Press
or to switch between All, Placed,
Received, Missed and Forwarded call lists.
3. Press
or
to select the desired entry.
4. Press the Send soft key.
From your directory:
1. Press the Directory soft key.
2. Select the desired contact group and press the
Enter soft key.
3. Press
or
to find and highlight the
desired number.
4. Press the
soft key to dial out the number.
Manage multiple lines.
The telephone number assigned to your desk phone
gives you three dierent lines you can use to place and
receive calls. Each line is represented by a line key with
your One Talk number. You can use these lines to
simultaneously hold three separate conversations or
conference in up to six participants. To move between
the lines, place the current one on hold and press the
desired line
Receive incoming calls.
When not already on a call:
Using the handset: Pick up the handset.
Using the speakerphone: Press
.
Using the headset: Press
.
While on a call or the line is otherwise in use:
Press the corresponding incoming line key to answer
the call.
Alternatively, press Hold to place the current call
on hold, then press Answer to pick up the
incoming call. Or press Ignore to trigger your
Call Forwarding preferences.
You can also activate Do Not Disturb (DND) mode to
ignore the incoming calls without ringing your phone by
pressing the DND soft key.
Ignore a call.
Press Ignore during an incoming call when you wish to
trigger the call forwarding options you configured for
Call Forward Busy or Call Forward No Answer.
End a call.
Using the handset:
1. Press the End Call soft key
2. Hang up the handset.
Using the speakerphone:
Press the End Call soft key.
Using the headset:
Press the End Call soft key.
Hold a call.
Press the Hold soft key during a live call.
Resume a call.
If there is only one call on hold, press the Resume
soft key.
If there is more than one call on hold, press
or
to select the desired call, then press the Resume
soft key.
Mute/unmute your phone’s microphone.
Press
during a call.
Redial.
1. Press
to enter the placed call list.
2. Press
or to select the desired entry.
3. Press
or the Send soft key.
Redial last number.
Press twice when the phone is idle to dial out the
last dialed number.
Function Quick access code
Remote Group
Pickup
**98
Direct Transfer to
Voice Mail
**55
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10One Talk—T41P IP desk phone guide
Block a call.
There are two ways to block incoming calls from ringing
your phone:
• Anonymous Call Rejection blocks incoming calls
that restrict the display of their outgoing caller ID
information.
• Blacklisting allows you to specify contact names
and Call History numbers from which you do not
wish to receive calls.
Enable Anonymous Call Rejection:
1. Select the Features line key.
2. Scroll
to navigate to and select Anonymous
Call Rejection.
3. Press
to turn the feature on or o.
Blacklist a contact:
From your directory:
1. Press the Directory soft key while the phone is idle.
2. Locate the contact you wish to blacklist by
selecting All Contacts or the Group to which
the contact belongs.
3. Use
to navigate to the contact and press
the Options soft key.
4. Select Add to Blacklist.
From your Call History:
1. Press the History soft key.
2. Select the caller you want to blacklist.
3. Select Options.
4. Select Add to blacklist the caller and press OK.
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11One Talk—T41P IP desk phone guide
Remove a contact from a blacklist:
1. Press the Menu soft key while the phone is idle.
2. Press the Directory soft key, then press Blacklist.
3. Scroll
to highlight the contact you wish to
unblock and press Options.
4. Select Add to Contacts and press
to accept
the change.
Bridge Line
The One Talk Bridge Line feature lets you use your
own desk phone to receive and place calls on behalf
of other phone numbers. Incoming calls to those
telephone numbers will ring on your desk phone, and
you can use those other numbers to place calls directly
from your own desk phone.
Configure another phone number to your desk
phone:
Your organization’s One Talk service administrator can
configure bridged devices by logging into the My
Business Verizon One Talk Admin Portal.
Monitoring and answering a bridged line:
1. When a call is made to a bridged line, it will appear
on your screen.
2. Press the appropriate line key to answer the call.
The monitored phone’s status display will now show
that the line is busy.
Once a call is answered on a bridged line, you will have
access to the same features that are available on your
own desk phone line.
Call Barge
Any bridged line or other device that shares a number
with you can use the Call Barge feature to join a
call in progress. Call Barge is especially useful
for admins when it is urgent that a manager be
reached immediately.
To use Call Barge, your service administrator must
configure the barge function in the One Talk Admin
Portal.
Barge In on a call to your One Talk number or
Bridge Line:
1. Press and hold the line key in use for approximately
five seconds.*
2. Press the Barge In soft key to barge in on the
active call.
*The Line Key indicator will light steady green when
the line is busy (on an active call).
Set warning tone during Barge In:
One Talk can be configured to notify you when
another user barges in on a call. For more information,
refer to the User Portal Guide or contact your
systems administrator.
Remote Group Pickup
One Talk helps ensure that calls are answered by
associating lines with groups such as company
departments. If your administrator has assigned your
line to a specific group, Remote Group Pickup enables
you to remotely pick up a group member’s ringing line
from your own desk phone.
Dial **98 from your desk phone to remotely pick up a
group member’s ringing line.
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12One Talk—T41P IP desk phone guide
Call Forwarding
This feature allows incoming calls to automatically ring
another phone number or to be sent directly to Voice
Mail, depending on your preferences. The following
options are available:
Call Forward Always
Forwards all calls made to your One Talk phone number
to an alternative phone number. Calls can be forwarded
to any domestic U.S. and 800 number.
Call Forward Busy
Forwards calls to an alternative number when your One
Talk number is busy. Calls can be forwarded to any
domestic U.S. and 800 number.
Call Forward No Answer
Forwards calls to an alternative phone number when
there is no answer at your One Talk number.
Call Forward to Voice Mail
Automatically forwards calls made to your One Talk
phone number to your Voice Mail box when one of your
optional preferences above (Always, Busy, No Answer)
is set.
To set forward-to phone number and configure Call
Forwarding preferences:
1. Select the Features line key.
2. Scroll
and select Call Forwarding
3. Scroll
to find and select your forwarding
preference (Always Forward, Busy Forward or No
Answer Forward) and click
.
4. Use the
keys to enable/disable.
5. If enabling, scroll
to Forward To: field and
enter the number to which you want your calls
forwarded.
6. When you are finished, select the Save button.
Call Move
If your One Talk number is shared with other devices,
when you are on a live call, you can move from
your desk phone to your mobile device or tablet
and from your other devices to your desk phone
without disconnecting.
Change phones:
1. Place the call on hold by pressing the Hold soft key.
2. On your mobile device, tap the Active Call icon then
select Retrieve to continue the call.
Retrieve a call from your desk phone:
If you placed a call on hold from another device, the line
key on your desk phone will be flashing red. To pick up
the call, press the corresponding line key.
Caller Line ID Block
You can opt to place outgoing calls anonymously by
pressing **67 prior to dialing. This will prevent your
phone number or any other caller ID information from
appearing on the recipient’s display.
Conference Calling
You can use any of your lines to hold a one-person
conversation or a conference call. While on a call:
1. Press the Hold soft key during an active call. Then
press New Line.
2. Enter the number of the second party, and then
press the Send soft key.
3. Press the Conference soft key again when the
second party answers. All parties are now joined in
the conference.
4. Repeat steps 1 to 3 to hold up to a 6-way
Conference Call.
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13One Talk—T41P IP desk phone guide
Do Not Disturb
Rejects incoming calls automatically. If no other devices
share the One Talk number, callers can be forwarded to
Voice Mail when DND is enabled.
1. Select the button that is under DND on your
phone display.
2. A DND icon will display at the top of the screen.
Press the button under DND to toggle the feature on
or o.
Transferring Calls
You may transfer an active call to any other phone
number (it does not have to be a One Talk number).
There are three transfer options: Consultative Transfer,
where you have an opportunity to speak with the called
party before transferring the call for pickup; Direct
Transfer, where the current active call is transferred
with no dialog between you and the called party; and
Direct Transfer to Voice Mail.
Consultative Transfer
While on a call:
1. Press the Transfer soft key; this will place the other
party on hold.
2. Use the dial pad to enter the number (extension or
10-digit number)
3. Press Consult; you will be connected and can inform
the called party of the pending transfer.
4. Press Transfer to complete.
Direct Transfer
While on a call:
1. Press the Transfer soft key; this will place the other
party on hold.
2. Use the dial pad to enter the number (extension
or 10-digit number).
3. Press Direct.
Direct Transfer to Voice Mail
Direct Transfer to Voice Mail enables you to transfer a
call to someone else’s Voice Mail.
1. Press the Transfer soft key during an active call.
This will place the call on hold.
2. Press **55 then enter the 10-digit phone number or
extension to which you want to transfer the call.
3. Press the Direct soft key to complete the transfer.
Call History
Call History maintains a list of all calls that were missed,
placed, received and forwarded. You can view your Call
History, place a call, add a contact or delete entries
from the Call History list. Call History can be accessed
from the idle screen or main menu.
View Call History.
1. Select History soft key.
2. Scroll
to navigate through the Call History.
3. When the desired phone call is highlighted, press
one of the four soft keys beneath the screen to
select your desired function: Back (to return to the
previous menu), Delete, Options (Detail, Add to
Contacts, Add to Blacklist), or Send (to call the
number).
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14One Talk—T41P IP desk phone guide
Delete an individual call log.
1. Tap the keys to find and highlight the call
log you wish to delete.
2. Select Delete.
Delete all or a subset of all call logs.
1. Tap the key.
2. Select Options.
3. Select Delete All.
4. Select
.
Blacklist a number from your Call History/
remove a number from your Blacklist.
See Advanced Call Features > Block a call > Blacklist
a call.
Contact management
The built-in phone directory can store the names and
phone numbers of your contacts. You can store up to
1,000 contacts and 48 groups in your phone’s local
directory. You can add new groups and contacts; edit,
delete or search for a contact; and dial a contact
number directly from the local directory. Contacts can
also be moved between groups.
Local Directory
Add a contact:
1. Press the Directory soft key when the phone is idle,
and then press All Contacts.
2. Scroll
to navigate to the desired directory
group and select
.
3. Press the Add soft key to add a contact.
4. Enter a unique contact name in the Name field and
contact numbers in the corresponding fields.
5. Use the
key to enter other information (work
number, mobile number, etc.).
6. Press the Add soft key to accept the change.
Search for a contact:
1. Press the Directory soft key.
2. Select All Contacts.
3. Press the Search soft key.
4. Use the key pad to enter name.
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15One Talk—T41P IP desk phone guide
Edit a contact:
1. Press the Directory soft key when the phone is idle,
and then select All Contacts.
2. Highlight the contact you wish to edit.
3. Press the Options soft key and select Detail from
the prompt list.
4. Edit the contact information using the
to select
the desired contact fields you wish to change.
5. Press the Save soft key to accept the change(s).
Delete a contact:
1. Press the Directory soft key when the phone is idle,
and then press All Contacts.
2. Highlight the contact you wish to delete.
3. Press the Options soft key and select Delete from
the prompt list.
4. Press the
soft key when the LCD screen
prompts, Delete selected item?
Blacklist a contact from your directory:
See Advanced Calling Features > Block a call >
Blacklist a contact from your directory.
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16One Talk—T41P IP desk phone guide
Remove contact from Blacklist:
1. Press Menu and then the Directory soft key.
2. Select the Blacklist folder.
3. Select Options.
4. Highlight Add to Contacts and tap the
soft key.
5. Highlight Move selected to contacts and tap the
soft key.
Groups
Groups are a great way to organize large lists of
contacts, such as by function or department. Groups
help you more quickly find the individual(s) you need to
reach. You can even assign each group its own
distinctive ringtone. You can edit, delete and blacklist
group contacts and move contacts to dierent groups.
Create a group:
1. Press the Directory soft key.
2. Select Add Group.
3. Using the keypad, enter a group name.
4. Use the
key to scroll to and select a ringtone to
assign to the group (if desired).
5. Once you are finished editing, select Add.
Delete a group:
1. Press the Directory soft key.
2. Select the desired contact group.
3. Press the Option soft key and then select Delete
from the prompt list.
4. Press the
soft key to confirm the deletion or the
Cancel soft key to cancel.
Assign a contact to a group:
1. Press the Directory soft key, then press
All Contacts or the Group to which the
contact belongs.
2. Scroll
to highlight the contact you wish
to edit.
3. Press the Options soft key and select Detail from
the prompt list.
4. Scroll
to Group field and to select
the desired group.
5. Press the Save soft key to accept the changes.
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17One Talk—T41P IP desk phone guide
Move a contact to a dierent group:
1. Press the Directory soft key, then press All
Contacts or the Group to which the contact
belongs.
2. Scroll
to highlight the contact you wish to
move, then press Options.
3. Press Detail, select a dierent group, and press
Assign to Group.
Remove a contact from a Blacklist:
1. Press the Menu soft key while the phone is idle.
2. Press the Directory soft key, then press Blacklist.
3. Scroll
to highlight the contact you wish to
unblock and press Options.
4. Select Add to Contacts and press
to accept
the change.
Voice Mail
Retrieve Voice Mail messages
Press the
message button on the desk
phone console.
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18One Talk—T41P IP desk phone guide
System status, troubleshooting
and other settings
Check phone status.
1. Press Menu soft key.
2. Scroll
to navigate to and select Status.
Basic info will appear: IP Address, MAC Address,
Firmware Version.
3. Select More to see other information: Network (IPv4
and MAC addresses), Phone (configuration
information, product ID and MAC address); and
Account information (number of the phone and
accounts associated with it).
4. Scroll
to navigate to and select the info you
would like to view and select
.
Reboot or reset phone.
These are advanced settings for administrators only
and require an admin password. The default password
is “admin.”
Navigate to the Advanced Settings page:
1. Press the Menu soft key to open the main menu.
2. Use the
keys to navigate to
Settings and press
to select.
3. Select Advanced and press to select.
4. Enter administrator password and the OK soft key
to confirm.
Reboot phone:
1. From Advanced Settings, scroll
to Reset &
Reboot and press
to select.
2. Scroll
to Reboot and press to select.
3. Press the OK soft key to confirm.
Note: Alternatively you can press and hold the X below
the
key for 10 seconds and then press to
confirm the reboot.
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19
One Talk—T41P IP desk phone guide
Network
• Advanced Calling (HD Voice)
Technology
• Dual Port Gigabit Ethernet
• IPv6
• SIP v1 (RFC2543), v2 (RFC3261)
• Supports Bridging that allows T41P, T46G, T46GW
and T49G to monitor incoming calls
• Transport Layer Security (TLS)
• Yealink Optima HD voice
Applications and software
• One Talk Compatible
Form factor
• 1XRJ12 (6P6C) EHS port
• 1xRJ9 (4P4C) handset port
• 1xRJ9 (4P4C) headset port
• 2 x RJ45 10/100M Ethernet ports
• Desk phone
• Integrated stand with two adjustable angles
• Message Waiting Indicator (MWI)
• Power over Ethernet (IEEE 802.3af), Class 2
• Wall mountable
Product
• Full-duplex, hands-free speakerphone with AEC
• Mute, Auto Answer, Do Not Disturb
• Set date/time manually or automatically
Tools
• Caller ID with Name
• Speed Dialing
Reset phone to factory settings:
1. From Advanced Settings, scroll
to Reset &
Reboot and press
.
2. Select Reset to factory settings and press
.
3. Scroll
to your desired reset option: Full
Reset, Reset Configuration, User Data Reset.
ABOUT YOUR OPTIONS:
Full reset: Clears the configuration and the user-
specific data and settings (address book, speed dials,
blacklist, ringtone, backlight, etc.).
Configuration reset: Removes all information related to
the account (number, registration information, etc.), but
keeps the user-specific data and settings untouched.
User data reset: Keeps the account untouched and
removes only the user-specific data and settings.
4. Select your preferred option and press the Save soft
key to select.
5. Press the OK soft key when asked to confirm.
Features
Accessibility
• PoE support
Display and input
• Six line keys (three-page view)
• Dual-color (red or green) illuminated LEDs
• Illuminated Mute, Headset, Hands-Free
speakerphone keys
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20
One Talk—T41P IP desk phone guide
For mobility-impaired users
Feature Description
Auto-answer
Yealink phones can auto-answer calls,
so users don’t have to lift a handset,
push a button or tap a key to answer a
call. If this feature is enabled, phone
will automatically answer incoming
calls using the speakerphone.
Dedicated
headset jack that
enables the
auto-answer
function
Headset can be set up to take all calls.
Touchscreen
Certain Yealink phone have large
touchscreens to tap, swipe and press
to perform phone functions and
activate features.
Built-in
speakerphone
A built-in speakerphone allows users
to use the phone without having to
use a handset or headset.
Adjustable phone
stand
Yealink phones have adjustable
stands, so the phone can sit at a
comfortable angle on the desktop.
Compatible accessories
EHS36
EHS36 IP Phone Wireless Headset
Adapter
T41PWMB T41P Wall Mount Bracket
PS5V1200 T41P Power Supply
CORD Replacement Handset Cord
T41PHS T41P Replacement Handset
See options at
Verizon Wireless
Headsets
Accessibility features
For hearing-impaired users
Feature Description
Adjustable
ringtone and
volume
Choice of a variety of ringtones.
Volume of the ringer can also be
changed to suit needs.
Adjustable call
volume
While on a call, raise or lower the
volume of the voice on the far end and
of other phone sounds heard.
Visual
notifications
Indicators on the phone screen, such
as flashing bars or icons, indicate
when calls are incoming or outgoing,
or if a call is active or held. Indicators
can also indicate phone status and if
certain features are activated.
Electronic
hookswitch
support
When using a headset that supports
electronic hookswitch (EHS), controls
on the headset can answer and end
calls. In addition, call volume can be
controlled and calls may be able to be
muted from the headset.
Headset memory
mode
Headset can be set up to take all calls.
Hearing-aid
compatible (HAC)
handsets
The standard handset of Yealink
phone isn't fully compatible with HAC.
If customers have HAC requirement,
Verizon can ship the additional
handset to replace only the current
standard handset of the phone.
TTY support
Yealink phones support commercial
TTY devices (for example, Ultratec
Superprint).
Visual Message
Waiting Indicator
(MWI)
• An indicator light on the phone
indicates that new messages are
waiting. Icons on the phone screen
also indicate that the phone has new
messages.
• At launch, Voice Mail Indicator
always shows “1”. See Known Issues
for more information.
For vision-impaired and blind users
Feature Description
Adjustable
backlight settings
Change the backlight setting of the
screen by adjusting backlight settings.
Tactile five-key
with raised
bumps
The five-key has bumps that let user
easily discern the position of other
keys on the keypad.
Large keys
Large keys on the phone console
enable easy access to phone features
and functions.
Physical line keys
Yealink phones have physical line keys
to answer and end calls.
Variety of feature
keys to press
Many features on Yealink phones are
accessible by pressing feature keys
on the phone console.
Tactile-
discernible
number, feature
and navigation
keys
Keys on the phone console are easily
discernible by their size and shape.
Illuminated
feature keys
Many feature keys are illuminated
when activated, providing alerts when
a feature is enabled.
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Verizon One Talk T41P IP Desk Phone User manual

Verizon
Brand
Verizon
Model
One Talk T41P IP Desk Phone
Category
Telephones
Type
User manual
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