HP Color LaserJet 5500 Printer series User manual

Category
Laser/LED printers
Type
User manual

This manual is also suitable for

use
hp color LaserJet 5500
5500n, 5500dn, 5500dtn, 5500hdn
hp color LaserJet 5500 series printer
User Guide
Copyright and License
© Copyright Hewlett-Packard Company,
2002
All Rights Reserved. Reproduction,
adaptation, or translation without prior written
permission is prohibited, except as allowed
under the copyright laws.
Part number: C9656-90905
First edition: September 2002
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Incorporated.
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®
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®
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®
*-identified
standards. Consult current PANTONE
®
*
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®
and other PANTONE
®
*, Inc. trademarks
are the property of PA NTONE
®
*, Inc. ©
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®
*, Inc., 2000.
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®
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®
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Hewlett-Packard Company
11311 Chinden Boulevard
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Table of contents
1 Printer basics
Quickaccesstoprinterinformation.................................................... 2
WorldWideWeblinks............................................................ 2
Userguidelinks.................................................................. 2
Wheretolookformoreinformation ................................................ 2
Printerconfigurations ................................................................ 5
HPColorLaserJet5500 .......................................................... 5
HPColorLaserJet5500n(Europeonly)............................................ 5
HPColorLaserJet5500dn........................................................ 6
HPColorLaserJet5500dtn ....................................................... 6
HPColorLaserJet5500hdn....................................................... 7
Printerfeatures...................................................................... 8
Walkaround........................................................................ 10
Printersoftware..................................................................... 12
Printerdrivers .................................................................. 12
Softwarefornetworks ........................................................... 13
Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Printmediaspecifications............................................................ 16
Supportedpaperweightsandsizes............................................... 16
2 Control panel
Controlpaneloverview.............................................................. 20
Display......................................................................... 20
Accessingthecontrolpanelfromacomputer...................................... 21
Controlpanelbuttons ............................................................... 22
Interpretingcontrolpanelindicatorlights.............................................. 23
Controlpanelmenus................................................................24
Gettingstartedbasics ...........................................................24
Menuhierarchy..................................................................... 25
Toaccessthemenus............................................................ 25
Retrievejobmenu(forprinterswithaharddisk) ................................... 25
Informationmenu ............................................................... 25
Paperhandlingmenu............................................................ 26
Configuredevicemenu.......................................................... 26
Diagnosticsmenu............................................................... 27
Retrievejobmenu(forprinterswithaharddisk) ....................................... 28
Informationmenu................................................................... 29
Paperhandlingmenu ............................................................... 30
Configuredevicemenu.............................................................. 31
Printingmenu................................................................... 31
Printqualitymenu............................................................... 32
Systemsetupmenu............................................................. 33
I/Omenu....................................................................... 34
Resetsmenu................................................................... 35
Diagnosticsmenu................................................................... 36
Changingprintercontrolpanelconfigurationsettings................................... 37
EN_WW iii
Jobstoragelimit ................................................................ 37
Jobheldtimeout................................................................ 37
Traybehavioroptions: userequestedtrayandmanuallyfeed....................... 38
PowerSaveTime................................................................ 39
Personality..................................................................... 40
Clearablewarnings..............................................................40
Autocontinue................................................................... 41
Supplieslow.................................................................... 41
Jamrecovery................................................................... 42
Language...................................................................... 42
Usingtheprintercontrolpanelinsharedenvironments................................. 44
3 I/O Configuration
Networkconfiguration............................................................... 46
ConfiguringTCP/IPparameters .................................................. 46
Disablingnetworkprotocols(optional)............................................. 51
Parallelconfiguration................................................................ 53
EnhancedI/O(EIO)configuration .................................................... 54
HPJetdirectprintservers........................................................ 54
AvailableenhancedI/Ointerfaces ................................................ 54
NetWarenetworks .............................................................. 54
WindowsandWindowsNTnetworks.............................................. 55
AppleTalknetworks ............................................................. 55
UNIX/Linuxnetworks............................................................ 55
4 Printing tasks
Controlling print jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Source......................................................................... 58
TypeandSize .................................................................. 58
Precedenceforprintsettings(software)........................................... 58
Selectingprintpaper................................................................ 60
Papertoavoid.................................................................. 60
Paperthatmaydamagetheprinter ............................................... 60
Configuringinputtrays .............................................................. 62
ConfiguringTray1size.......................................................... 62
ConfiguringTray1type.......................................................... 62
Tray2,Tray3,orTray4detectablestandardpapersize............................ 63
Tray2,Tray3,orTray4papertype............................................... 63
Tray2,Tray3,orTray4custompaper............................................ 63
Tray2,Tray3,orTray4nondetectablestandardsizes ............................. 65
PrintingfromTray1(multipurposetray) ........................................... 65
PrintingenvelopesfromTray1................................................... 66
PrintingfromTray2,Tray3,andTray4........................................... 68
Loading detectable standard-sized paper into Tray 2, Tray 3, and Tray 4 . . . . . . . . . . . . . 68
Loading undetectable standard or custom-sized paper into Tray 2, Tray 3,
andTray4...................................................................... 70
Printingonspecialmedia............................................................ 73
Transparencies................................................................. 73
Glossypaper................................................................... 73
Coloredpaper .................................................................. 73
Envelopes...................................................................... 73
Labels ......................................................................... 74
Heavypaper.................................................................... 74
HPLaserJetToughpaper........................................................ 75
Preprintedformsandletterhead.................................................. 75
iv EN_WW
Recycledpaper................................................................. 75
2-sided(duplex)printing............................................................. 76
Controlpanelsettingsforautomatic2-sidedprinting................................ 76
Optionsforbinding2-sidedprintingjobs........................................... 77
Manual2-sidedprinting.......................................................... 77
Specialprintingsituations............................................................ 78
Printingadifferentfirstpage ..................................................... 78
Printingoncustom-sizepaper.................................................... 78
Stoppingaprintrequest ......................................................... 78
Jobretentionfeatures............................................................... 79
Storingaprintjob............................................................... 79
Quickcopyingajob ............................................................. 79
Proofingandholdingajob ....................................................... 79
Privatejobs..................................................................... 80
PrintingwiththeoptionalHPFastInfraRedReceiver................................... 82
SettinguptoprintwithWindows95,98,2000,NT,Me,andXP...................... 82
SettinguptoprintwithMacintoshcomputers ...................................... 82
Printingajob ................................................................... 82
Interruptingandresumingprinting ................................................ 83
Managingmemory.................................................................. 84
5 Managing the printer
Printerinformationpages............................................................ 86
Menumap...................................................................... 86
Configurationpage.............................................................. 86
Suppliesstatuspage............................................................ 87
Usagepage .................................................................... 87
Demo.......................................................................... 87
Filedirectory.................................................................... 88
PCLorPSfontlist .............................................................. 88
Eventlog....................................................................... 88
Printqualitytroubleshootingpages ............................................... 89
UsingtheembeddedWebserver..................................................... 90
ToaccesstheembeddedWebserverusinganetworkconnection................... 90
Informationtab.................................................................. 91
Settingstab .................................................................... 91
Networkingtab.................................................................. 92
Otherlinks ..................................................................... 92
UsingPrinterStatusandAlerts....................................................... 93
Tochoosewhichstatusmessagesappear......................................... 93
Toviewstatusmessagesandinformation ......................................... 94
6Color
Usingcolor......................................................................... 96
HPImageREt2400 ............................................................. 96
Paperselection................................................................. 96
Coloroptions................................................................... 96
sRGB.......................................................................... 96
Printinginfour-colors(CMYK).................................................... 97
Managingcolor..................................................................... 98
PrintinGrayscale............................................................... 98
Automaticormanualcoloradjustment ............................................ 98
Matchingcolors....................................................................100
PANTONE
®
*colormatching ....................................................100
Swatchbookcolormatching ....................................................100
EN_WW v
7 Maintenance
Managingtheprintcartridge ........................................................102
HPprintcartridges .............................................................102
Non-HPprintcartridges.........................................................102
Printcartridgeauthentication....................................................102
HPfraudhotline ...............................................................102
Printcartridgestorage..........................................................102
Printcartridgelifeexpectancy...................................................103
Checkingtheprintcartridgelife..................................................103
Changingprintcartridges...........................................................104
Tochangetheprintcartridge....................................................105
Replacingsupplies.................................................................108
Locatingsupplies ..............................................................108
Supplyreplacementguidelines..................................................108
Makingroomaroundtheprinterforreplacingsupplies.............................109
Approximatereplacementintervalsforsupplies...................................109
Configuringe-mailalerts............................................................110
Periodiccleaning ..................................................................111
WhentocleantheOHTsensor..................................................111
TocleantheOHTsensor .......................................................111
8 Problemsolving
Basictroubleshootingchecklist......................................................114
Factorsaffectingprinterperformance ............................................114
Controlpanelmessagetypes.......................................................115
Statusmessages ..............................................................115
Warningmessages.............................................................115
Errormessages................................................................115
Criticalerrormessages.........................................................115
Controlpanelmessages............................................................116
Paperjams........................................................................137
Paperjamrecovery ............................................................137
Commoncausesofpaperjams .....................................................139
Clearingpaperjams................................................................141
JaminTray1orTray2.........................................................141
JaminTray3orTray4.........................................................144
Jamsinthetopcover...........................................................150
Jaminpaperinputpathorpaperpath............................................154
Jaminduplexpath.............................................................157
Paperhandlingproblems...........................................................160
Printerresponseproblems..........................................................166
Printercontrolpanelproblems ......................................................170
Colorprintingproblems.............................................................171
Incorrectprinteroutput .............................................................173
Guidelinesforprintingwithdifferentfonts.........................................174
Softwareapplicationproblems ......................................................175
Printqualitytroubleshooting ........................................................176
Printqualityproblemsassociatedwithpaper......................................176
Overheadtransparencydefects .................................................176
Printqualityproblemsassociatedwiththeenvironment............................177
Printqualityproblemsassociatedwithjams ......................................177
Printqualityproblemsassociatedwithmaintenance...............................177
Printqualitytroubleshootingpages ..............................................177
vi EN_WW
Appendix A Working with memory and print server cards
Printermemory....................................................................179
Printingaconfigurationpage....................................................179
Installing memory and font DIMMs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
ToinstallmemoryandfontDIMMs...............................................180
Enablingmemory ..............................................................183
EnablingthelanguagefontDIMM ...............................................184
CheckingDIMMinstallation.....................................................184
Installing an HP Jetdirect print server card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
ToinstallanHPJetdirectprintservercard........................................185
Appendix B Supplies and accessories
Spare parts and supplies availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Ordering directly through the embedded Web server (for printers with network
connections) ......................................................................189
Ordering directly through the printer software (for printers directly connected
toacomputer).....................................................................189
To order printing s upplies directly through the computer software . . . . . . . . . . . . . . . . . . . 190
Appendix C Service and Support
Hewlett-Packardlimitedwarrantystatement..........................................193
Limitedwarrantyforprintcartridgelife ...............................................195
Transferunitandfuserwarranty.....................................................196
HPmaintenanceagreements.......................................................197
On-siteserviceagreements.....................................................197
Extendedwarranty.............................................................197
Appendix D Printer specifications
Appendix E Regulatory information
FCCregulations...................................................................201
Environmentalproductstewardshipprogram .........................................202
Protectingtheenvironment .....................................................202
Ozoneproduction..............................................................202
Energyconsumption ...........................................................202
Paperuse.....................................................................202
Plastics .......................................................................202
HPLaserJetPrintingSupplies...................................................202
HP Printing Supplies Returns and Recycling Program Information . . . . . . . . . . . . . . . . . . 203
Recycledpaper................................................................203
Materialrestrictions ............................................................203
MaterialSafetyDataSheet(MSDS) .............................................203
Formoreinformation...........................................................203
DeclarationofConformity...........................................................204
Safetystatements..................................................................205
Lasersafety...................................................................205
CanadianDOCregulations .....................................................205
EMIstatement(Korea) .........................................................205
VCCIstatement(Japan)........................................................205
LaserStatementforFinland.....................................................205
EN_WW vii
Glossary
Index
viii EN_WW
Printer basics
This chapter contains information on becoming f amiliar with the printer features. The
following topics are covered:
•
Quick access to printer information
•
Printer configurations
•
Printer featu r e s
•
Walk around
•
Printer software
•
Print media specifications
EN_WW 1
Quick access to printer information
World Wide Web links
Printer drivers, updated HP printer software, product information, and support may be
obtained from the following URL:
•
http://www.hp.com/support/lj5500
Printer drivers may be obtained from the following sites:
•
In China: ftp://www.hp.com.cn/support/lj5500
•
In Japan: ftp://www.jpn.hp.com/support/lj5500
•
In Korea: http://www.hp.co.kr/support/lj5500
•
In Taiwan: http://www.hp.com.tw/support/lj5500
•
or the local driver website: http://www.dds.com.tw
To order supplies:
•
United States: http://www.hp.com/go/ljsupplies
•
Worldwide: http://www.hp.com/ghp/buyonline.html
To order accessories:
•
http://www.hp.com/go/accessories
User guide links
•
Walk around
•
Replacing supplies
Where to look for more information
Several references are available for use with this printer. See http://www.hp.com/support/
lj5500.
Setting up the p rinter
Getting Started Guide—Step-by-step instructions for installing and setting up the printer.
2 Chapter 1 Printer b asics EN_WW
HP Jetdirect Print Server Administrator’s Guide—Instructions to configure and
troubleshoot the HP Jetdirect print server.
Accessory and Consumable Installation Guides—Step-by-step instructions, supplied with
the printer’s optional accessories and consumables, for installing the printer’s a ccessories
and consumables.
Using the printer
User Guide—Detailed information on using and troubleshooting the printer. Available on
the CD-ROM that came with the printer.
Online Help—Information on printer options that are available from within printer drivers. To
view a Help file, access the online Help through the printer driver.
EN_WW Quick access to printer information 3
HTML (Online) User Guide—Detailed information on using and troubleshooting the printer.
Available at http://www.hp.com/support/lj5500. Once connected, select Manuals.
4 Chapter 1 Printer b asics EN_WW
Printer configurations
Thank you for purchasing the HP Color LaserJet 5500 series printer. This printer is available
in the configurations described below.
HP Color LaserJet 5500
The HP Color LaserJet 5500 printer is a four-color laser printer that prints 22 A4 pages per
minute (ppm) A4 and 21 letter size ppm.
•
Trays. The printer comes with a multipurpose tray (Tray 1) that holds up to 100 sheets of
various paper types and sizes or 20 envelopes; 500-sheet paper feeder (Tray 2) that
supports various paper sizes. It supports optional 500-sheet paper feeders (Trays 3 and
4). See S
upported paper weights and sizes for more information.
•
Connectivity. The printer provides parallel and network ports for connectivity. The printer
also contains three enhanced input/output (EIO) slots, a Fast Infra Red (FIR) connection,
and a standard bidirectional parallel cable interface (IEEE-1284 compliant).
•
Memory. The printer contains 96 megabytes (MB) of synchronous dynamic random
access memory (SDRAM). To allow for memory expansion, the printer has three 168-pin
DIMM slots that accept 64, 128, or 256 MB RAM e ach. This printer can support up to 416
MB of memory. An optional hard disk drive is available.
HP Color LaserJet 5500n (Europe only)
The HP Color LaserJet 5500n printer includes the features of the 5500, plus an HP Jetdirect
615N p rint server EIO network card.
EN_WW Printer configurations 5
HP Color LaserJet 5500dn
The HP Color LaserJet 5500dn printer includes the features of the 5500n, plus an HP
Jetdirect 615N printer server EIO network card and automatic 2-sided (duplex) printing.
HP Color LaserJet 5500dtn
The HP Color LaserJet 5500dtn includes the features of the 5500dn, additional 500-sheet
paper feeder (Tray 3), a stand, and a total of 160 MB of SDRAM.
6 Chapter 1 Printer b asics EN_WW
HP Color LaserJet 5500hdn
The HP Color LaserJet 5500hdn includes the features of the 5500dtn including the additional
500-sheet paper feeder (Tray 3) and stand, hard disk, a total of 160 MB of SDRAM, and
another 500-sheet paper feeder (Tray 4).
EN_WW Printer configurations 7
Printer features
This printer combines the quality and reliability of Hewlett-Packard printing with the features
listed below. For more information on printer features, see the Hewlett-Packard website at
http://www.hp.com/support/lj5500.
Features
Performance
•
22 pages per minute (ppm) for A4 size paper and 21 ppm for
letter size paper.
•
Also prints on transparencies and glossy paper. For more
information see
Supported paper weights and sizes.
Memory
•
96 megabytes (MB) of synchronous dynamic random access
memory (SDRAM) (160 MB in the HP Color LaserJet 5500dn
and 5500hdn printers).
•
Can be expanded to 416 MB.
•
Optional hard disk drive (included with the HP Color LaserJet
5500hdn printer).
User interface
•
Graphic display on control panel.
•
Enhanced Help with animated graphics.
•
Embedded Web server to access support and order supplies
(network-connected printers).
Supported printer personalities
•
HP PCL 6.
•
HP PCL 5c.
•
PostScript 3 emulation.
•
Automatic language switching.
Storage features
•
Job retention (for printers with hard disks).
•
Personal identification number (PIN) printing (for printers with
hard disks).
•
Fonts and forms.
Environmental features
•
PowerSave setting.
•
High content of recyclable components and materials.
•
Energy Star compliant.
Fonts
•
80 internal fonts available for both PCL and PostScript
emulation.
•
80 printer-matching screen fonts in TrueTypeâ„¢ format available
with the software s olution.
•
Supports forms and fonts on the hard disk using HP Web
Jetadmin.
8 Chapter 1 Printer b asics EN_WW
Paper
handling
•
Prints on paper from 76 by 127 mm (3 by 5 inches) up to 312 by
470 mm (12.3 by 18.5 inches).
•
Prints on paper with weights from 60 g/m
2
to 200 g/m
2
(16 to
53 lb bond).
•
Prints on a wide range of media types including glossy, labels,
overhead transparencies, and envelopes.
•
Multiple gloss levels.
•
A 500-sheet paper feeder (Tray 2) that supports paper sizes
from 148 by 210 mm (5.8 by 8.3 inches) up to 297 by 432 mm
(11.6 by 17 inches).
•
Optional 500-sheet paper feeder that supports paper sizes from
148 by 210 mm (5.8 by 8.3 inches) up to 297 by 432 mm (11.6
by 17 inches); standard on HP Color LaserJet 5500dtn (Tray 3)
and 5500hdn (Trays 3 and 4) printers. For more information see
Supported pape r weights and sizes.
•
Automatic 2-sided printing on HP Color LaserJet 5500dn,
5500dtn, and 5500hdn printers.
•
250-sheet face-down output bin.
Accessories
•
Printer hard disk, which provides storage for fonts and macros
as well as job storage; standard on HP Color LaserJet 5500hdn.
•
Dual inline memory modules (DIMM).
•
Printer stand (recommended for additional optional trays).
•
Optional 500-sheet paper feeder (Tray 3 and 4) that supports
paper sizes from 148 by 210 mm (5.8 by 8.3 inches) up to 297
by 432 mm (11.6 by 17 inches); standard on HP Color LaserJet
5500dtn (Tray 3) and 5500hdn (Trays 3 and 4) printers.
•
Flash DIMM.
•
Fast InfraRed (FIR) pod.
Connectivity
•
Optional enhanced input/output (EIO) network card; standard
on HP Color LaserJet 5500n, 5500dn, 5500dtn, and 5500hdn
printers.
•
FIR connection.
•
HP Web Jetadmin software.
•
Standard bidirectional parallel cable interface (IEEE-1284
compliant).
Supplies
•
Supplies status page contains information on toner level, page
count, and estimated pages remaining.
•
No-shake cartridge design.
•
Printer checks for authentic HP print cartridges at cartridge
installation.
•
Internet-enabled supply-ordering capabilities (using embedded
Web server or printer Status and Alerts).
EN_WW Printer features 9
Walk around
The following illustrations identify the locations and names of key components of this printer.
Front view (shown with second 500-sheet paper feeder)
1outputbin
2 printer control panel
3 top cover
4 front cover (contains Tray 1)
5 Tray 2 (500 sheets of standard paper)
6 Tray 3 (optional; 500 sheets of standard paper)
7 Tray 4 (optional; 500 sheets of standard paper) access to print cartridges, transfer unit, and fuser
8on/offswitch
9 access to print cartridges, transfer unit, and fuser
10 Chapter 1 Printer b asics EN_WW
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HP Color LaserJet 5500 Printer series User manual

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Type
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