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Cisco Prime Collaboration Assurance - Advanced and Analytics Guide,
12.1 Service Pack 3 Engineering Special 4
First Published: 2020-03-02
Last Modified: 2021-03-15
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CONTENTS
Get Started with Cisco Prime Collaboration 21
PART I
Overview of Cisco Prime Collaboration Assurance and Analytics 1
CHAPTER 1
Overview of Cisco Prime Collaboration Assurance 1
Document Conventions 1
Cisco Prime Collaboration Assurance - Advanced 3
Cisco Prime Collaboration Assurance - Advanced Features 10
Voice and Video Unified Dashboard 10
Device Inventory/Inventory Management 10
Voice and Video Endpoint Monitoring 11
Diagnostics 12
Fault Management 12
Reports 12
Cisco Prime Collaboration Assurance Support for IPv6 13
Overview of Cisco Prime Collaboration Assurance—MSP Mode 15
Differences Between the Enterprise Mode and the MSP Mode 19
Cisco Prime Collaboration Assurance NBI 21
Cisco Prime Collaboration Assurance and Analytics Geo-Redundancy 22
New and Changed Information 22
New and Changed Information 26
What's New in Cisco Prime Collaboration Assurance 27
Overview of Cisco Prime Collaboration Analytics 35
Cisco Prime Collaboration Analytics NBI 36
Concepts 39
CHAPTER 2
Concepts 39
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Event 39
Alarm 40
Event Creation 40
Alarm Creation 41
Event and Alarm Association 41
Event Aggregation 42
Event Masking 42
Alarm Status 42
Event Severity 43
Event and Alarm Database 44
Alarm Notifications 44
Get Started with Cisco Prime Collaboration Assurance 45
CHAPTER 3
Get Started with Cisco Prime Collaboration Assurance 45
Get Started with Cisco Prime Collaboration Assurance 45
Get Started with Cisco Prime Collaboration Analytics 50
Set Up the Server 53
PART II
Enable Third-Party CA Signed Certificate 55
CHAPTER 4
Enable Third-Party CA Signed Certificate 55
Install CA signed certificate 55
Manage Licenses 59
CHAPTER 5
Manage Licenses 59
Cisco Prime Collaboration Assurance Licensing 59
Cisco Prime Collaboration Analytics Licensing 60
Adding Analytics License 60
Enable and Disable Analytics 60
Cisco Prime Collaboration Contact Center Assurance Licensing 61
License Count 61
Endpoint Count in Cisco Prime Collaboration Assurance 62
View License Details 62
Add and Delete a License File 64
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Switch Between Advanced Evaluation to Advanced (Purchase License) in Cisco Prime Collaboration
Assurance 64
Manage Users 65
CHAPTER 6
Manage Users 65
Cisco Prime Collaboration Assurance-Advanced User Roles 65
Single Sign-On for Cisco Prime Collaboration Assurance 67
Default User Accounts 69
User Roles and Tasks 69
Add a User 70
Modify User Roles 70
Configure an LDAP Server 71
LDAP Configuration Parameters 71
Configure Minimum and Maximum Length for Password 74
Unlock Cisco Prime Collaboration Assurance Account 74
Manage Customers 77
CHAPTER 7
Manage Customers 77
Add Customers 77
Global Customer Selection 78
Manage Domains 79
CHAPTER 8
Manage Domains 79
Manage Domains 79
Add Domains 79
Global Domain Selection 80
Configure System Parameters 81
CHAPTER 9
Configure System Parameters 81
Global System Parameters 82
Configure SMTP Server 83
Configure Cisco Prime Collaboration Assurance Server Time Zone 83
Manage Devices in Cisco Prime Collaboration Assurance 85
PART III
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Manage Device Credentials 87
CHAPTER 10
Manage Device Credentials 87
Add a Device Credentials Profile 88
Credential Profiles Field Descriptions 89
SSL Certificate Authentication for Device Discovery 99
Modify Device Credentials 100
Verify Device Credentials 100
Credential Verification Error Messages 101
Delete a Device Credential Profile 103
Set Up Clusters 105
CHAPTER 11
Set Up Clusters 105
Manage Cisco TelePresence Manager or Cisco TMS Clusters 105
Discover Devices 107
CHAPTER 12
Discover Devices 107
Discovery Life Cycle 107
Removal of Devices from Cisco Prime Collaboration Assurance on Deletion 110
Discovery Methods 110
Prerequisites and Recommendations 117
Automatic Discovery of Devices 123
Discovery Filters and Scheduling Options 127
Manual Discovery of Devices 128
Import Devices 130
Export Device Lists and Credentials 131
Troubleshooting 132
Discovery of Cisco Unified Computing System (UCS) 132
Configure vCenter 134
Unified CM Cluster Data Discovery 135
Schedule Cluster Device Discovery 136
Rediscover Devices 137
Verify Discovery Status 138
Troubleshooting 138
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Manage Device Groups 141
CHAPTER 13
Manage Device Groups 141
About Device Groups 141
Create Groups 144
Add Devices to a Group 144
Remove Devices from a Group 145
Device Group Selector 145
Manage Inventory 147
CHAPTER 14
Manage Inventory 147
View Inventory Details 147
Inventory Pane 148
Device 360° View 152
Global Search Options for Cisco Prime Collaboration Assurance 157
Inventory Summary 159
Device Status Summary 159
Troubleshooting 161
Inventory Status Error Messages 162
Device-Specific Inventory Details 163
Update and Collect Inventory Details 177
Update Inventory 178
Job Schedule - Field Descriptions 179
Inventory Details Collection 180
Suspend and Resume Managed Devices 180
Delete Devices 181
Performance Graphs 182
Unified CM Device Search 187
SNMP Query 188
Poll Devices 191
CHAPTER 15
Poll Settings 191
Overview 191
Polling Parameters— Settings 193
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View Polling Parameters 193
Edit Polling Parameters 193
Monitor Faults 195
PART IV
Configure Notifications 197
CHAPTER 16
Configure Notifications 197
Notification Groups 198
Notification Criteria 199
Types of Notifications 199
SNMP Trap Notifications 201
Configure SMTP Server 207
Syslog Notifications 208
Notifications Limited to Specific Alarms 209
Add an Alarm Set 209
Add a Device Notification Group 210
General Information Field Descriptions 211
Set up Destinations Field Descriptions 212
Set Threshold Rules 215
CHAPTER 17
Set Threshold Rules 215
Threshold Rules 215
Configure TelePresence Endpoint Threshold—Device Level 217
Configure TelePresence Endpoint Thresholds—Global 218
Configure Thresholds for Conference Troubleshooting 218
Enable Automatic Troubleshooting for TelePresence Endpoints 219
Overview of Device Pool Thresholds 219
Edit Device Pool Thresholds 221
Overview of Voice Call Grade Settings 221
Add Dynamic Syslogs 222
Correlation Rules 224
Create Custom Alerts 227
Custom Alert Parameters 228
System 229
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Monitor Alarms and Events 231
CHAPTER 18
Monitor Alarms and Events 231
Alarms and Alarm Summary 231
Events 234
View Call Events 235
Notes for Alarms and Events 236
Monitor the Network 239
PART V
Monitor Video Endpoints 241
CHAPTER 19
Monitor Video Endpoints 241
Endpoint Diagnostics Dashboard 241
View User 360 Details 244
Manage a Video Test Call 245
Monitor Conferences 249
CHAPTER 20
Monitor Conferences 249
Data Collection for Video Conferences 251
Import Conferences from Cisco TMS 253
Conference Workflow and Scenarios 254
Conference Diagnostics Dashboard 260
Realtime Visibility of an Endpoint 264
360° Conference View 267
Conference Topology 267
Endpoint Statistics 270
Enable Cisco APIC-EM to Troubleshoot Conference 271
CHAPTER 21
Enable Cisco APIC-EM to Troubleshoot Conference 271
Overview of Cisco APIC-EM 271
Cisco APIC-EM Controller Integration Settings 272
Conference Troubleshooting with Cisco APIC-EM 273
Monitor the Cisco Prime Collaboration Assurance Server 275
CHAPTER 22
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Monitor the Cisco Prime Collaboration Assurance Server 275
Dashboards and Reports 281
PART VI
Cisco Prime Collaboration Assurance Dashboards 283
CHAPTER 23
Cisco Prime Collaboration Assurance Dashboards 283
Ops View 286
Summary 290
Endpoint by Device Pool 292
Topology—Cisco Unified Communications Manager or Cisco TelePresence Video Communication
Server Cluster 292
Connected Devices 297
Performance 297
Route Pattern Summary 297
Device Search 298
Endpoint Registration Summary 298
Availability Summary 299
Service Experience/Call Quality 299
Top 5 Poor Voice Call Quality Locations 299
Top 5 Call Failure Locations 300
Top 10 TelePresence Endpoints with Call Quality Alarms 301
Conference with Alarms 301
Alarm Dashboard 301
Top 10 TelePresence Endpoints with Alarms 301
Top 10 Devices with Alarms 301
Infrastructure Alarm Summary/Device Alarm Summary 302
Utilization Monitor 302
Trunk Utilization 302
T1/E1 Trunks 304
CUBE SIP Trunk 304
UCM SIP Trunks 306
Route Group Utilization 307
Trunk Group Utilization 308
Location CAC Bandwidth Usage 308
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Conferencing Devices 309
Conductor Bridge Pool Utilization 310
TelePresence Endpoint 310
License Usage 313
Customer Summary Dashboard 316
Contact Center Assurance Dashboards 318
Contact Center Assurance Topology Dashboard 319
View Historical Trends 321
Customer Voice Portal (CVP) 322
Unified Contact Center Enterprise (Unified CCE) 331
Cisco Unified Intelligence Center 339
Cisco MediaSense 347
Cisco Unified Contact Center Express 352
Virtualized Voice Browser 356
Performance Dashboards 360
Unified CM and Unity Connection 361
View Historical Trends 374
Create Custom Performance Dashboards 375
Add a Customized Dashboard 377
Cisco Prime Collaboration Assurance Reports 379
CHAPTER 24
Cisco Prime Collaboration Assurance Reports 379
Prerequisites to Generate the Cisco Prime Collaboration Assurance Reports 379
Update Call Detail Records NAM Credentials 380
Add Credential for Prime NAM 380
Delete Credentials for Multiple Prime NAMs 381
Verify Credentials for Multiple Prime NAMs 381
Add Multiple NAM Credentials 382
Import Credentials for Prime NAMs 383
Credential Verification - Error Messages 383
Use NAM Credentials to Troubleshoot Problems and Verify Credentials 384
Call Classification 385
Understand OffNet and OnNet Calls 387
Call Category Creation 387
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Create Custom Call Category 387
Dial Plan Addition 388
Understand the Default Dial Plan 388
Add a Dial Plan 392
Edit a Dial Plan 394
Delete a Dial Plan 394
Configure Gateway Codes 395
Configure SFTP Settings 395
SFTP Settings Page - Field Descriptions 396
Administrative Reports 398
CDR & CMR Call Report 399
Generate CDR & CMR Reports 406
Troubleshoot 409
NAM & Sensor Report 410
Understand Sensor Reports 415
View Sensor Stream Correlation Data 415
Session Reports/Conference Reports 418
All Session/Conference Summary Report 419
Session/Conference Detail Report 419
TelePresence Endpoint Reports 420
Endpoint Utilization Report 420
No Show Endpoint Summary Report 421
Launch CUCM Reports 421
Miscellaneous Reports 421
UCM/CME Phone Activity Reports 421
Endpoint Move Report 422
Endpoint Audit Report 422
Endpoint Remove Report 422
Endpoint Extension Report 422
Understand the Time Period Covered by Audio IP Phone Activity Reports 423
Track Phone Status when Cisco Unified CM Is Down 423
Voice Call Quality Event History Reports 423
Other Reports 424
CTI Applications Report 425
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ATA Devices Report 425
Cisco 1040 Sensors Report 425
Conferencing Device Video Port Utilization Report 425
Scheduled Reports 426
Generate Scheduled Reports 428
Access Data for Reports that Contain More than 2,000 Records 428
Troubleshoot File Download Issues 429
Analyzing the Network 431
PART VII
Analytics Dashboards and Reports 433
CHAPTER 25
Cisco Prime Collaboration Analytics Dashboards and Reports 433
Cisco Prime Collaboration Analytics User Roles 433
Global Customer Selection 434
Global Domain Selection 434
User Interface 434
Managing Customer Logo 438
Configure sFTP Server 439
Prerequisites for Data Population in the Cisco Prime Collaboration Analytics Dashlets 440
Technology Adoption 440
Deployment Distribution by Endpoint Model 441
Call Distribution by Endpoint Model 442
Call Distribution by Endpoint Types 443
Technology Usage 444
Asset Usage 444
Least Used Endpoint Types 445
Video TelePresence Rooms Utilization 445
No Show Video TelePresence Endpoint 445
Traffic Analysis 446
Top N Callers 447
Top N Dialed Numbers 447
Top N Off-Net Traffic Locations 447
Top N Call Traffic Locations 449
Call Traffic Analysis 449
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Capacity Analysis 450
Analytics Group Management 450
Location CAC Bandwidth Utilization 451
Trunk Utilization 451
Busy-Hour Trunk Capacity 452
Route Group/Trunk Group Utilization 454
Busy-Hour Route-Group Capacity 455
DSP Utilization 456
Service Experience 456
Service Experience Distribution 457
Endpoints with Service Quality Issues 458
Top N Call Failure Locations 459
Users with Service Quality Issues 460
Call Grade for Locations 460
Video Conferences 461
Video Conference Statistics 461
Top N Video Conference Locations 462
Conferencing Devices Video Utilization 463
Conductor Bridge Pool Utilization 463
UC System Performance 464
License Usage 464
Contact Center Enterprise 465
Customer Voice Portal 465
My Dashboard 466
Custom Report 467
Creating Custom Reports 468
Scheduled Reports 468
Troubleshooting Prime Collaboration Analytics Dashboard 470
Perform Diagnostics 473
PART VIII
Diagnostics for Voice Endpoints 475
CHAPTER 26
Diagnostics for Voice Endpoints 475
Phone Status Test 475
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Create a Phone Status Test 476
Import Phone Status Test 477
Synthetic Test 479
Prerequisites for Synthetic Tests 481
Create an Emergency Call Synthetic Test 481
Create a Message-Waiting Indicator Synthetic Test 483
Create a TFTP Download Synthetic Test 483
Create an HTTP Download Synthetic Test 484
Create an End-to-End Call Synthetic Test 484
Create Dial-Tone Synthetic Tests 486
Create a Phone Registration Test 486
Import Synthetic Tests 487
Manage Synthetic Tests 493
Synthetic Test Notes 494
IP SLA Voice Tests 495
Required Cisco IOS and IP SLA Versions 498
Create an IP SLA Voice Test 498
Import Multiple IP SLA Voice Tests 503
Manage IP SLA Voice Tests 505
IP SLA Voice Test Data 507
Create a Batch Test 514
Format Batch Test Import Files 514
Manage Batch Tests 515
Phone Tests—Batch and On Demand Tests 517
Create a Phone Test on Demand 519
Audio Phone Features Test 521
Troubleshooting 526
CME Diagnostics 526
Monitoring IP Phones Using Cisco Unified CME Syslog Messages 527
Troubleshooting Workflow for Video Endpoints 529
CHAPTER 27
Troubleshooting Workflow for Video Endpoints 529
Features of the Troubleshooting Workflow 531
Features of the Troubleshooting Workflow for Conferences 532
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Features of the Troubleshooting Workflow for Endpoints 533
Support Matrix for Troubleshooting Source and Destination Endpoints 533
Start a Troubleshooting Workflow 535
Troubleshoot Data Analysis 536
Troubleshooting 536
Path Statistics 541
Export Troubleshooting Data 544
Understand the Export Troubleshooting Report 545
Cisco Prime Infrastructure Cross-Launch 546
Cross-Launch Cisco Prime Infrastructure 547
Media Path Analysis 549
CHAPTER 28
Media Path Analysis 549
Analyze Media Paths Using VSAA 549
VSA Agent Assessment Results 550
Collect Logs 553
CHAPTER 29
Collect Logs 553
Log Collection Center/Device Log Collector 554
Set the Trace Levels 556
Log Collection Template 557
Collect Call Logs 557
Analyze Call Signaling 559
CHAPTER 30
Analyze Call Signaling 559
Supported Call Flows 561
Create a Call Ladder Diagram 562
Filter a Message in the Call Ladder Diagram 565
Understand a Call Ladder Diagram 565
Maintain the Server 567
PART IX
Manage Jobs 569
CHAPTER 31
Manage Jobs 569
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Schedule a Job 571
Defining a Timetable 572
Cancel a Job 573
Predefined Quick Filters 573
Purge Policies 575
CHAPTER 32
Purge Policies 575
Purge Policies Table 575
Perform Backup and Restore 577
CHAPTER 33
Perform Backup and Restore 577
Overview of Backup and Restore 577
Backup Time Period 578
Create a Repository on FTP, Disk, SFTP, or TFTP Server 578
Schedule Backup using Cisco Prime Collaboration Assurance and Analytics User Interface 580
Troubleshooting 582
Backup Cisco Prime Collaboration Assurance Data using CLI 582
Check the Backup History 582
Restore Data on the Same System 583
Restore on a New System 583
Set Log Levels 585
CHAPTER 34
Set Log Levels 585
Log Levels 585
Unified Communication Operations Dashboard 587
PART X
Getting Started with Unified Communication Operations Dashboard 589
CHAPTER 35
Unified Communication Operations Dashboard 589
Introduction to Unified Communication Operations Dashboard 589
Install Responder in PCA 589
Launch UC Operations Dashboard 590
Register the Master IP Address 590
Unified Communication Operations Landing page 590
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Threshold Settings 593
CHAPTER 36
Introduction to Threshold Settings 593
Threshold Settings 593
Threshold Parameters 593
System Settings 595
CHAPTER 37
System Settings 595
Add or Delete Associated Responders 595
Set the Job Frequency 596
Set the Shared Secret Key 597
Responder Settings 599
CHAPTER 38
Introduction to Responder Settings 599
Enable Responder 599
Set the Shared Secret Key 599
Registration Status 600
References 601
CHAPTER
APPENDIX A Synthetic Test Worksheet 603
Synthetic Test Worksheet 603
APPENDIX B Cisco 1040 Sensor Management 607
Cisco 1040 Sensor Management 607
Overview of Cisco Prime NAM/vNAM 607
Perform Initial Configuration in Cisco Prime Collaboration Assurance 607
Configuration for TFTP Servers for Cisco 1040 Configuration and Image Files 608
Add and Delete a TFTP Server 608
Set Up the Cisco 1040 Sensor Default Configuration 609
Configure Cisco 1040 Sensors in Cisco Prime Collaboration Assurance 610
Cisco 1040 Sensor Details 610
Add a Cisco 1040 Sensor 612
Edit Configurations for Multiple Cisco 1040s 613
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Cisco 1040 Management - Field Descriptions 613
Reset Cisco 1040s 614
Delete a Cisco 1040 Sensor 614
View Diagnostic Information on a Cisco 1040 615
APPENDIX C Troubleshooting Secure JTAPI Connection 617
Troubleshooting Secure JTAPI Connection 617
APPENDIX D TLS Configuration for Jetty and Tomcat Server 619
Enable Minimum TLS Version for Cisco Prime Collaboration Assurance Client Connections 619
Enable TLS Protocol for Jetty Server 620
Enable TLS Protocol for Tomcat Server 620
APPENDIX E User Interface 623
Overview 623
Filters 624
Launch the Advanced Filter and Save Filter Criteria 625
Quick View 626
View About Details 626
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