Dell SupportAssist Enterprise Virtual Appliance 4.x Reference guide

Type
Reference guide

Dell SupportAssist Enterprise Virtual Appliance 4.x is a powerful tool that helps businesses proactively monitor and manage their IT infrastructure. With features like automated support case creation, hardware issue detection, and remote diagnostics, SupportAssist Enterprise helps reduce downtime and improve productivity. It can be integrated with existing system management consoles and supports a wide range of devices, including servers, storage, and networking equipment.

Dell SupportAssist Enterprise Virtual Appliance 4.x is a powerful tool that helps businesses proactively monitor and manage their IT infrastructure. With features like automated support case creation, hardware issue detection, and remote diagnostics, SupportAssist Enterprise helps reduce downtime and improve productivity. It can be integrated with existing system management consoles and supports a wide range of devices, including servers, storage, and networking equipment.

SupportAssist
Enterprise
Virtual Edition
Quick Setup Guide
SupportAssist now monitors your
devices and proactively detect
hardware issues that may occur.
Depending on your service contract,
SupportAssist also automates support
case creation for issues that are
detected on the monitored devices.
Network connectivity
Case creation
Admin > Network Connectivity Test
Admin > SupportAssist Enterprise Test
Sign in using root credentials
Set Administrator account password
Enter Access key and PIN
Congure proxy settings (if required)
Enter primary and secondary contact
information and automatic parts
dispatch information
Welcome to
SupportAssist Enterprise
root
Proxy Settings
Hostname/IP address
Next Back Test connection
Port
Create an admin account
admin
Log in
FINISH
REGISTER CONFIGURE ADD DEVICESTEST
https://<IP address of VM>:5700/SupportAssist
Open the web interface using
https://<IP address of VM>:5700/SupportAssist
Wait for
10-15 mins
Deploy the SupportAssist Enterprise
virtual appliance
Settings > SMTP settings
SMTP
Connect Home
Policy Manager
Preferences
TechDirect Integration
Settings > Connect Home > Conguration
Settings > Connect Home > Advanced Settings
Email notications
Listener services Permissions
Settings > Policy Manager
Settings > Preferences to congure
SupportAssist Enterprise application settings
Settings > TechDirect Login to manage
SupportAssist alerts in TechDirect.
Go to https://www.dell.com/SAE-v4
Log in using Dell EMC
Business Enterprise account
Generate Access Key and set PIN
Download
the required format of
SupportAssist Enterprise
virtual appliance
Download the OVF le to
deploy using VMware vSphere
Download the VHD le to
deploy using Microsoft Hyper V
DOWNLOAD DEPLOY
One
device
Through
REST protocol
Multiple
devices
Through a system
management console
© 2020 Dell Inc. or its subsidiaries.
Other references:
Manuals and documents Video tutorialsSupportAssist Enterprise
homepage
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Dell SupportAssist Enterprise Virtual Appliance 4.x Reference guide

Type
Reference guide

Dell SupportAssist Enterprise Virtual Appliance 4.x is a powerful tool that helps businesses proactively monitor and manage their IT infrastructure. With features like automated support case creation, hardware issue detection, and remote diagnostics, SupportAssist Enterprise helps reduce downtime and improve productivity. It can be integrated with existing system management consoles and supports a wide range of devices, including servers, storage, and networking equipment.

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