ZONEMASTER ZONETOUCH V2 ZONE CONTROL SYSTEM - User Manual
14
7) Troubleshooting Guide
PROBLEM SUGGESTED ACTION
Dampers have no
response when turned on
or oξ
β’ξ CheckξifξtheξβSafetyξisξActivatedβξerrorξisξdisplayed.ξHighξlimitξ(Heating)ξ
ξ orξLowξlimitξ(Cooling)ξmayξhaveξreached.ξCheckξtheξair-conditionerξto
ξ seeξifξitξisξoperatingξnormally.ξZoneTouchξV2ξsystemξwillξresumeξtoξ
ξ operationalξafterξtheξsupplyξairξtemperatureξisξwithinξsafetyξrange.
β’ξξ *CheckξifξSupplyξairξsensorξisξpluggedξinξtheξmainboardξandξHighξLimitξ
ξ&ξLowξLimitξisξenabled.ξIfξtheξsensorξisξnotξpluggedξin,ξplugξtheξ
ξ sensorξandξtheξsystemξwillξbeξoperationalξafterξaξminute.ξIfξtheξsensorξξ
ξ isξnotξrequired,ξdisableξHighξlimitξandξLowξlimitξfromξtouchpadξandξξ
ξ systemξwillξreturnξtoξoperationalξinξaξminute.
β’ξξ *CheckξifξLEDsξonξtheξmainξmoduleξlightξupξforξrelevantξzonesξwhenξξ
ξ theξzoneξdampersξareξbeingξturnedξOn/Oξ.ξIfξGreen/RedξLEDsξareξnotξ
ξ activatedξforξtheξrespectiveξzone,ξtheξmainξmoduleξmayξbeξfaulty,ξreplaceξit.
β’ξ *Checkξif the cable from touchpad to the main control module is faulty.
ξ Ifξitξisξaξfaultyξcable,ξthenξtheξcableξmightξhaveξtoξbeξreplaced.
Some zones cannot
be turned oξ
β’ξ CheckξifξβSpillξisξactivatedβξisξdisplayedξonξtheξLCDξscreen.ξ
β’ξ CheckξifξβSpillβξstatusξisξdisplayedξforξtheξGroupξstatusξinξtheξhomeξξ
ξ screen.ξOpeningξotherξzonesξwillξrectifyξtheξerror
ξ
β’ξ *Ifξallξzonesξareξturnedξonξbutξtheξtotalξopeningξpercentageξdoesnβtξξ
ξ meetξtheξrequiredξspillξpercentage,ξthenξtheξSPILLξwarningξmessageξξ
ξ willξbeξdisplayed.ξIncreasingξtheξopeningξpercentageξofξaξfewξzonesξξ
ξ willξresolveξtheξissue.
β’ξ *Checkξspillξset-point.
No display on the LCD
β’ξξ *Checkξifξtheξcableξisξpluggedξinξproperly.ξUnplugξtheξcableξandξ
reconnect it.
β’ξ ξ*Checkξifξthereξisξpowerξtoξtheξunit.
LCD Display
Corrupted
β’ξ ResetξLCDξbyξholdingξRESETξbuttonξatξtheξbottomξofξtheξTouchpadξforξξ
2s.
β’ξ *Ifξerrorξisξstillξnotξresolved,ξresetξtouchpadξbyξunpluggingξtheξcableξξ
ξ fromξbehindξandξthenξreconnectξitξafterξaξcoupleξminutes.ξIfξtheξ
ξ corruptedξdisplayξremains,ξpowerξoξ/onξtheξmainboard.ξOtherwise,ξξ
replace the touchpad.
Some zones are
not operational
β’ξξ *CheckξGroupingξandξξndξoutξifξtheξrightξzonesξhaveξbeenξassignedξtoξξ
ξ theξrightξgroupsξandξhaveξbeenξturnedξON/OFFξinξZoningξsection.
β’ξξ *Checkξifξtheξtotalξgroupξnumberξandξzoneξnumberξareξcorrect.
β’ξξ *CheckξifξtheξLEDsξonξtheξmainξmoduleξlightξupξforξtheξrelevantξzonesξξ
ξ whenξtheξzoneξdampersξareξturnedξOn/Oξ.ξIfξthereξisξnoξresponse,ξξ
ξ thereξmightξbeξaξfaultyξcableξandξtheξcableξwouldξhaveξtoξbeξreplaced.ξξ
ξ Ifξtheξzoneξisξ
stillξnon-functionalξthenξthereξmightξbeξaξfaultyξdamperξξ
motor.
*: Theseξchecksξinξtheξguideξshouldξbeξcarriedξoutξbyξqualiξedξpersonnel.ξ
If you have any doubt regarding the above please contact your installer.