ZONEMASTER ZONETOUCH V2 ZONE CONTROL SYSTEM - User Manual
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7) Troubleshooting Guide
PROBLEM SUGGESTED ACTION
Dampers have no
response when turned on
or o
• Checkifthe‘SafetyisActivated’errorisdisplayed.Highlimit(Heating)
orLowlimit(Cooling)mayhavereached.Checktheair-conditionerto
seeifitisoperatingnormally.ZoneTouchV2systemwillresumeto
operationalafterthesupplyairtemperatureiswithinsafetyrange.
• *CheckifSupplyairsensorispluggedinthemainboardandHighLimit
&LowLimitisenabled.Ifthesensorisnotpluggedin,plugthe
sensorandthesystemwillbeoperationalafteraminute.Ifthesensor
isnotrequired,disableHighlimitandLowlimitfromtouchpadand
systemwillreturntooperationalinaminute.
• *CheckifLEDsonthemainmodulelightupforrelevantzoneswhen
thezonedampersarebeingturnedOn/O.IfGreen/RedLEDsarenot
activatedfortherespectivezone,themainmodulemaybefaulty,replaceit.
• *Checkif the cable from touchpad to the main control module is faulty.
Ifitisafaultycable,thenthecablemighthavetobereplaced.
Some zones cannot
be turned o
• Checkif‘Spillisactivated’isdisplayedontheLCDscreen.
• Checkif‘Spill’statusisdisplayedfortheGroupstatusinthehome
screen.Openingotherzoneswillrectifytheerror
• *Ifallzonesareturnedonbutthetotalopeningpercentagedoesn’t
meettherequiredspillpercentage,thentheSPILLwarningmessage
willbedisplayed.Increasingtheopeningpercentageofafewzones
willresolvetheissue.
• *Checkspillset-point.
No display on the LCD
• *Checkifthecableispluggedinproperly.Unplugthecableand
reconnect it.
• *Checkifthereispowertotheunit.
LCD Display
Corrupted
• ResetLCDbyholdingRESETbuttonatthebottomoftheTouchpadfor
2s.
• *Iferrorisstillnotresolved,resettouchpadbyunpluggingthecable
frombehindandthenreconnectitafteracoupleminutes.Ifthe
corrupteddisplayremains,powero/onthemainboard.Otherwise,
replace the touchpad.
Some zones are
not operational
• *CheckGroupingandndoutiftherightzoneshavebeenassignedto
therightgroupsandhavebeenturnedON/OFFinZoningsection.
• *Checkifthetotalgroupnumberandzonenumberarecorrect.
• *CheckiftheLEDsonthemainmodulelightupfortherelevantzones
whenthezonedampersareturnedOn/O.Ifthereisnoresponse,
theremightbeafaultycableandthecablewouldhavetobereplaced.
Ifthezoneis
stillnon-functionalthentheremightbeafaultydamper
motor.
*: Thesechecksintheguideshouldbecarriedoutbyqualiedpersonnel.
If you have any doubt regarding the above please contact your installer.