IBM 3000 User manual

InfoPrint 3000

Operator’s Guide

S544-5564-01

IBM

InfoPrint 3000

Operator’s Guide

S544-5564-01

IBM

Note!

Before using this information and the product it supports, be sure to read the general information under “Notices” on

page xvii.

Second Edition (October 1998)

The following paragraph does not apply to any other country where such provisions are inconsistent with local law.

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT

WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE

IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do

not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not

apply to you.

Changes are made periodically to this publication.

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locality. If you request publications from the address given below, your order will be delayed, because publications

are not stocked there.

A Reader’s Comment Form is provided at the back of this publication. If the form has been removed, comments can

be sent by fax to 1-800-524-1519, by E-mail to [email protected], or by mail to:

IBM Printing Systems Company

Department H7FE Building 003G

Information Development

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Boulder CO USA 80301-9191

IBM may use or distribute whatever information you supply in any way it believes appropriate without incurring

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Visit our home page at: http://www.printers.ibm.com

Note to U.S. Government Users — Documentation related to restricted rights — Use, duplication or disclosure is

subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

Online Documentation Authorization

For online versions of this book, we authorize you to:

v Copy, modify, and print the documentation contained on the media, for use

within your enterprise, provided you reproduce the copyright notice, all

warning statements, and other required statements on each copy or partial copy.

v Transfer the original unaltered copy of the documentation when you transfer the

related IBM product (which may be either machines you own, or programs, if

the program’s license terms permit a transfer). You must, at the same time,

destroy all other copies of the documentation.

You are responsible for payment of any taxes, including personal property taxes,

resulting from this authorization.

THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE

WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE.

Some jurisdictions do not allow the exclusion of implied warranties, so the above

exclusion may not apply to you.

Your failure to comply with the terms above terminates this authorization. Upon

termination, you must destroy your machine readable documentation.

iv InfoPrint 3000 Operator’s Guide

Contents

Online Documentation Authorization iii

Figures .............. ix

Tables............... xi

Statement of Limited Warranty ....xiii

Production Status............xiii

The IBM Warranty ...........xiii

Warranty Service ............xiv

Extent of Warranty ...........xiv

Limitation of Liability ........... xv

Notices ..............xvii

Trademarks..............xviii

Communication Statements........xviii

Safety Notice Conventions......... xx

Caution Notices ........... xx

Danger Notices ...........xxi

Safety Notices .............xxii

Preface ..............xxv

About This Book ............xxv

How to Use This Book ..........xxv

Terminology..............xxvi

Notation Conventions ..........xxvi

Pictorial Conventions ..........xxvi

InfoPrint 3000 Library..........xxvii

Related Publications ...........xxvii

Summary of Changes ........xxix

Chapter 1. Introduction ....... 1

System Characteristics .......... 1

Printer Characteristics .......... 3

System Components........... 3

Duplex Printing Applications ........ 4

Simplex and Dual Simplex Printing Applications 5

Inline Conﬁguration for Duplex ....... 6

Left Angle Conﬁguration for Duplex ...... 7

Left Angle Conﬁguration for Dual Simplex.... 8

Chapter 2. Operator’s Overview .... 9

Operator Responsibilities ......... 9

Normal Operation (Ready Status) ...... 11

Operator Intervention (Not Ready Status) ....12

Service Call Procedure ..........13

Chapter 3. Functional Areas .....15

Forms and the Forms Path ........15

Control Unit Area ............17

Operator Alert Area ..........18

Display Touch Screen .........18

Power Control Panel..........18

Developer Area ............20

Forms Input and Transfer Station Area.....22

Printer Control Panel...........23

Transfer Station Control Lever and Tractor Control

Levers ...............25

Puller Control Lever ...........26

Fuser Entry Area ............26

Stacker Area .............27

Stacker Control Panel .........28

Forms Length and Width Controls .....30

Stacker Height Control .........31

Rear Service Area ...........32

Chapter 4. Using the Display Touch

Screen ..............33

Using the Display Touch Screen in Duplex and

Dual Simplex Modes...........33

Display Touch Screen Windows .......34

Keyboard, Keypad, and Hexpad Windows . . . 35

Selection Devices on the Display Touch Screen

Windows...............37

Fingertip Control ...........37

Pushbuttons ............37

Selectable Field ...........37

Radio Buttons ............38

Scroll Bar .............38

Inactive Items ............38

Control Procedures ...........39

System Menu ............39

Multiple Procedures ..........39

Screen Saver Timeout .........40

Symbols and Visual Cues .........41

Chapter 5. Task Summary ......43

Operate Pull-Down Menu .........45

Conﬁgure Pull-Down Menu.........47

Analyze Pull-Down Menu .........49

Options Pull-Down Menu .........50

Help Pull-Down Menu ..........52

Additional Help ...........53

Chapter 6. Operator Responsibilities 55

Controlling the System Power........56

Local/Remote Power Control .......57

Powering On the System ........57

Powering Off the System ........60

Shutting Down and Restarting the System . . . 61

Shutting Down the System........61

Restarting the System .........62

Enabling and Disabling Attachments .....63

Remote Channel Enable/Disable......63

Local Channel Enable/Disable ......63

Adjusting the Display Touch Screen Monitor . . . 65

User Controls ............65

On-Screen-Display Controls .......66

Adjusting the Print Position ........68

Adjusting the Volume of the Operator Alert

Assembly..............74

Advancing Forms Using the NPRO and NPRO

Page Functions ............75

NPRO Procedure ...........75

NPRO Page Procedure .........76

Canceling a Job ............78

Changing the Password or Authorization Level 79

Checking for a Front-Facing Page ......81

Checking the Forms Alignment .......84

Checking Print Quality ..........85

Cleaning the Oiler Belt ..........86

Cleaning the Printer ...........88

Connecting an Accessory to the Operator Alert

Contacts...............101

Loading Forms (Simplex or Dual Simplex Mode) 102

Loading Forms (Duplex Mode) .......115

Adjusting the Stacker Table Height ......117

Preprocessing and Postprocessing Instructions 118

Powering On and Off Pre/Post Devices . . . 118

Enabling/Disabling Pre/Post Interfaces ....118

Using the Printer Stacker ........119

Error and Jam Recovery ........119

Adding Supplies ...........119

Nonprocess Runout (NPRO) .......120

Recovering from a Forms Jam (Simplex

Operations)..............121

Jams Within the Printer Engine ......122

Jam Recovery Procedures........123

Jams Between the Printer and a Postprocessing

Device ..............126

Recovering from a Forms Jam (Duplex Operations) 127

Jams Within Printer 1 .........129

Jams Within Printer 2 .........131

Jam Between Printer 1 and Printer 2 ....134

Jams Between the Printer and a Postprocessing

Device ..............134

Recovering from a Forms Jam in the

Postprocessing Device ..........135

Clearing the Forms Path .........136

Transfer Station Area .........136

Fuser and Stacker Areas ........140

Stacker and Pendulum Area .......143

Suggestions for Preventing Jams ......144

Reporting Printer Usage .........146

Running Traces ............148

Adjusting the Preheat Temperature ......150

Poor Fusing - Simplex Mode .......151

Forms Stick Together .........151

Heat Damage — Printer Running .....151

Thread/Align Forms ...........152

Forms Are Loaded Through Both Printers. . . 154

Forms Are Not Loaded In Printer 2 .....158

Forms Are Broken Between the Printers . . . 162

Threading the Buffer/Flipper Unit.......167

Straight Line Conﬁguration........167

Left Angle Conﬁguration ........168

Unloading the Stacker ..........169

Switching Printer Modes (Dual Simplex/Duplex) 172

Switching from Duplex to Dual Simplex Mode 172

Switching from Dual Simplex to Duplex Mode 172

Switching Print Resolution .........174

Chapter 7. Ordering and Replacing

Supplies..............175

Supplies ...............176

IBM Supplies Worksheet .........176

Ordering Supplies............177

Maintenance Supply Items........177

Customer-Replaceable Supply Items ....177

Warranty Returns...........178

Storing Supplies ............178

Adding Fuser Oil ............179

Changing the Toner Cartridge........182

Checking the Toner Collector ........186

Changing the Toner Collector ........188

Changing the Developer Mix ........191

Checking the Fine Filter..........200

Changing the Fine Filter .........201

Changing the Oiler Belt ..........204

Checking the Absorbent Pad in the Oil Pan . . . 212

Chapter 8. Conﬁguring the System . . 217

Changing the Language of Messages .....218

Conﬁguring the Printer ..........219

Printer Conﬁguration Information......220

Conﬁguring the Host Attachments ......229

Parallel Channel Conﬁguration Information . . 232

ESCON Channel Conﬁguration Information 234

Token Ring TCP/IP Attachment Information 235

Ethernet TCP/IP Attachment Information . . . 237

FDDI TCP/IP Attachment Information ....239

Conﬁguring Preprocessing/Postprocessing

Devices/Interfaces ...........241

Pre/Postprocessor Conﬁguration Values . . . 243

Conﬁguring Remote Access ........245

Deﬁning Forms ............247

Duplex Conﬁguration Worksheet .......251

Simplex Conﬁguration Worksheet ......258

Form Identiﬁcation Worksheets .......263

Form Identiﬁcation Worksheet.......264

Chapter 9. Print Quality and Problem

Solving ..............265

Print Quality Problems ..........266

Sudden Failures ............268

Problem Solving Tips and Suggested Actions . . 269

Chapter 10. Responding to Messages 271

Program Check Messages.........272

Soft Program Check ..........272

Hard Program Checks .........273

Printer Error Messages ..........274

Out Of Supplies Messages.........276

Intervention Required Messages .......277

Status Messages ............278

Status Message Summary ........279

Messages with System Reference Codes ....280

vi InfoPrint 3000 Operator’s Guide

Appendix A. Valid Form Lengths in

Inches...............291

Appendix B. Physical System Layouts 293

Simplex Models ............293

Duplex Models.............294

Glossary..............297

Index ...............305

Readers’ Comments — We’d Like to

Hear from You ...........311

Contents vii

viii InfoPrint 3000 Operator’s Guide

Figures

1. Forms Path Through a Printer Engine 16

2. Stacker Control Panel ......... 28

3. Stacker Height Control ........ 31

4. Display Touch Screen Window Components 34

5. Numeric Keypad Window ....... 36

6. Alphanumeric Keyboard Window .... 37

7. Grayed Out Check Reset Pushbutton 38

8. System Menu Symbol - Pull-Down Menu 39

9. Procedure Windows in Cascade Format 40

10. Procedure Access Chart ........ 44

11. Operate Pull-Down Menu ....... 45

12. Conﬁgure Pull-Down Menu ...... 47

13. Analyze Pull-Down Menu ....... 49

14. Options Pull-Down Menu ....... 50

15. General Help Window ........ 52

16. Deﬁne Forms Help Window ...... 53

17. Operator Console User Controls ..... 65

18. On-Screen-Display Main Menu ..... 66

19. Good Registration .......... 68

20. Poor Registration .......... 69

21. Factory Set Default Registration ..... 71

22. Sample Field Adjusted Registration .... 72

23. Options Pull-Down Menu ....... 80

24. Stacker Height Control ........117

25. Reprint Path Length .........121

26. Duplex Mode Reprint Path Length ....127

27. Reestablishing Forms Alignment .....130

28. Printer Usage Sheet .........147

29. Traces Window ...........148

30. Setup Window for Thread/Align Forms 152

31. Main Thread/Align Forms Window 154

32. Inline Conﬁguration .........167

33. Left Angle Conﬁguration .......168

34. Conﬁgure Printer Window .......219

35. Conﬁgure Pre/Postprocessors Window -

Duplex Mode ...........242

36. Deﬁne Forms Window - Duplex Mode 248

37. Soft Program Check Window ......272

38. Hard Program Check Window - Normal

Operations ............273

39. Printer Error Window ........274

40. Out of Supplies Window .......276

41. Intervention Required Window .....277

42. Printer Status Window ........278

43. Simplex Conﬁguration ........293

44. Duplex Inline Conﬁguration ......294

45. Duplex Left Angle Conﬁguration .....295

x InfoPrint 3000 Operator’s Guide

Tables

1. InfoPrint 3000 Printer Speciﬁcation Summary 2

2. Operator Responsibilities ....... 9

3. Developer Area Controls........ 21

4. Printer Control Panel ......... 23

5. Symbols and Visual Cues ....... 41

6. Remote Power Control ........ 57

7. Remote System Power Control - Duplex

Models ............. 58

8. Local System Power Control - Duplex Models 59

9. User Controls on the Monitor ...... 65

10. Submenu Icons ........... 66

11. Pre/Postprocessor Interface Options 118

12. Jam Recovery Procedures - Simplex Mode 123

13. Printer 1 Jam Recovery Procedures - Duplex

Mode ..............129

14. Printer 2 Jam Recovery Procedures - Duplex

Mode ..............131

15. IBM Supplies Worksheet........177

16. Printer Conﬁguration Items.......221

17. Parallel Channel Attachment Items ....232

18. ESCON Channel Attachment Items ....234

19. Token Ring TCP/IP Attachment Items 235

20. Ethernet TCP/IP Attachment Items ....237

21. FDDI TCP/IP Attachment Items .....239

22. Preprocessing/Postprocessing Interface

Options .............241

23. Pre/Postprocessor Device Conﬁguration

Items ..............243

24. Conﬁguration Worksheet – Duplex Models 251

25. Conﬁguration Worksheet – Simplex Model 258

26. Form Identiﬁcation Worksheet ......264

27. Print Quality Symptom Table ......266

28. Miscellaneous Problems ........269

29. Printer Status Window - Status Field

Messages .............279

30. SRC Messages ...........281

31. Examples of Some Valid Form Lengths in

Inches ..............291

xii InfoPrint 3000 Operator’s Guide

Statement of Limited Warranty

The warranties provided by IBM in this Statement of Limited Warranty apply only to

Machines you originally purchase for your use, and not for resale, from IBM or an IBM

authorized reseller. The term “Machine” means an IBM machine, its features, conversions,

upgrades, elements, or accessories, or any combination of them. Machines are subject to

these terms only if purchased in the United States or Puerto Rico, or Canada, and located

in the country of purchase. If you have any questions, contact IBM or your reseller.

Machine: InfoPrint 3000

Warranty Period*: 90 days

*Elements and accessories are warranted for three months. Contact your place of purchase for warranty service

information.

Production Status

Each Machine is manufactured from new parts, or new and serviceable used parts

(which perform like new parts). In some cases, the Machine may not be new and

may have been previously installed. Regardless of the Machine’s production status,

IBM’s warranty terms apply.

The IBM Warranty

IBM warrants that each Machine 1) is free from defects in materials and

workmanship and 2) conforms to IBM’s Official Published Speciﬁcations. IBM

calculates the expiration of the warranty period from the Machine’s Date of

Installation. The date on your receipt is the Date of Installation, unless IBM or your

reseller informs you otherwise.

During the warranty period, IBM or your reseller will provide warranty service

under the type of service designated for the Machine and will manage and install

engineering changes that apply to the Machine. IBM or your reseller will specify

the type of service.

For a feature, conversion, or upgrade, IBM or your reseller may require that the

Machine on which it is installed be 1) the designated, serial-numbered Machine

and 2) at an engineering-change level compatible with the feature, conversion, or

upgrade. Some of these transactions (called “Net-Priced” transactions) may include

additional parts and associated replacement parts that are provided on an

exchange basis. All removed parts become the property of IBM and must be

returned to IBM. Replacement parts assume the remaining warranty of the parts

they replace.

If a Machine does not function as warranted during the warranty period, IBM or

your reseller will repair or replace it without charge. If IBM or your reseller is

unable to do so, you may return it to your place of purchase and your money will

be refunded.

If you transfer a Machine to another user, warranty service is available to that user

for the remainder of the warranty period. You should give your proof of purchase

and this Statement to that user.

Warranty Service

To obtain warranty service for the Machine, you should contact your reseller or call

IBM. In the United States, call IBM at 1-800-IBM-SERV (426-7378). In Canada, call

IBM at 1-800-465-6666. You may be required to present proof of purchase.

Depending on the Machine, the service may be 1) a “Repair” service at your

location (called “On-site”) or at one of IBM’s or a reseller’s service locations (called

“Carry-in”) or 2) an “Exchange” service, either On-site or Carry-in.

When a type of service involves the exchange of a Machine or part, the item IBM

or your reseller replaces becomes its property and the replacement becomes yours.

The replacement may not be new, but will be in good working order.

It is your responsibility to:

1. Obtain authorization from the owner (for example, your lessor) to have IBM or

your reseller service a Machine that you do not own;

2. Where applicable, before service is provided —

a. Follow the problem determination, problem analysis, and service request

procedures that IBM or your reseller provide,

b. Secure all programs, data, and funds contained in a Machine,

c. Inform IBM or your reseller of changes in a Machine’s location, and

d. For a Machine with exchange service, remove all features, parts, options,

alterations, and attachments not under warranty service. Also, the Machine

must be free of any legal obligations or restrictions that prevent its

exchange; and

3. Be responsible for loss of, or damage to, a Machine in transit when you are

responsible for the transportation charges.

Extent of Warranty

IBM does not warrant uninterrupted or error-free operation of a Machine.

Misuse, accident, modiﬁcation, unsuitable physical or operating environment,

improper maintenance by you, or failure caused by a product for which IBM is not

responsible may void the warranties.

THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESS OR

IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES

OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

HOWEVER, SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED

WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED

WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO

WARRANTIES APPLY AFTER THAT PERIOD.

In Canada, warranties include both warranties and conditions.

Some jurisdictions do not allow limitations on how long an implied warranty lasts,

so the above limitation may not apply to you.

xiv InfoPrint 3000 Operator’s Guide

Limitation of Liability

Circumstances may arise where, because of a default on IBM’s part (including

fundamental breach) or other liability (including negligence and

misrepresentation), you are entitled to recover damages from IBM. In each such

instance, regardless of the basis on which you are entitled to claim damages, IBM

is liable only for:

1. Bodily injury (including death), and damage to real property and tangible

personal property; and

2. The amount of any other actual loss or damage, up to the greater of $100,000 or

the charge for the Machine that is the subject of the claim.

Under no circumstances is IBM liable for any of the following:

1. Third-party claims against you for losses or damages (other than those under

the ﬁrst item listed above);

2. Loss of, or damage to, your records or data; or

3. Economic consequential damages (including lost proﬁts or savings) or

incidental damages, even if IBM is informed of their possibility.

Some jurisdictions do not allow the exclusion or limitation of incidental or

consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you speciﬁc legal rights and you may also have other rights

which vary from jurisdiction to jurisdiction.

Statement of Limited Warranty xv

xvi InfoPrint 3000 Operator’s Guide

Notices

References in this publication to IBM products, programs, or services do not imply

that IBM intends to make these available in all countries in which IBM operates.

Any reference to an IBM product, program, or service is not intended to state or

imply that only that IBM product, program, or service may be used. Any

functionally equivalent product, program, or service that does not infringe any of

the intellectual property rights of IBM may be used instead of the IBM product,

program, or service. The evaluation and veriﬁcation of operation in conjunction

with other products, except those expressly designated by IBM, are the

responsibility of the user.

IBM may have patents or pending patent applications covering subject matter in

this publication. The furnishing of this publication does not give you any license to

these patents. You can send license inquiries, in writing, to the IBM Director of

Commercial Relations, IBM Corporation, Purchase, NY 10577, U.S.A.

For online versions of this book, we authorize you to:

v Copy, modify, and print the documentation contained on the media, for use

within your enterprise, provided you reproduce the copyright notice, all

warning statements, and other required statements on each copy or partial copy.

v Transfer the original unaltered copy of the documentation when you transfer the

related IBM product (which may be either machines you own, or programs, if

the program’s license terms permit a transfer). You must, at the same time,

destroy all other copies of the documentation.

You are responsible for payment of any taxes, including personal property taxes,

resulting from this authorization.

THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE

WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE.

Some jurisdictions do not allow the exclusion of implied warranties, so the above

exclusion may not apply to you.

Your failure to comply with the terms above terminates this authorization. Upon

termination, you must destroy your machine readable documentation.

Trademarks

The following terms used in this publication are trademarks of the IBM

Corporation in the United States or other countries or both:

AFCCU and Advanced Function Common Control Unit

AFP and Advanced Function Presentation

Advanced Function Printing

AIX®

AIX/6000

BCOCA and Bar Code Object Content Architecture

ESCON®

GDDM

IBM®

InfoPrint

IPDS and Intelligent Printer Data Stream

MVS and MVS/SP

OS/2®

PSF and Print Services Facility

PSF/6000

S/390

System/360

System/370

XGA

Communication Statements

Federal Communications Commission (FCC) Statement

Note: This equipment has been tested and found to comply with the limits for a

Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are

designed to provide reasonable protection against harmful interference when the

equipment is operated in a commercial environment. This equipment generates,

uses, and can radiate radio frequency energy and, if not installed and used in

accordance with the instruction manual, may cause harmful interference to radio

communications. Operation of this equipment in a residential area is likely to cause

harmful interference, in which case the user will be required to correct the

interference at his own expense.

Properly shielded and grounded cables and connectors must be used in order to

meet FCC emission limits. IBM is not responsible for any radio or television

interference caused by using other than recommended cables and connectors or by

unauthorized changes or modiﬁcations to this equipment. Unauthorized changes

or modiﬁcations could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the

following two conditions: (1) this device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that

may cause undesired operation.

xviii InfoPrint 3000 Operator’s Guide

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