Ingenico iWL252 Operating instructions

INGENICO

iCT250/i

WL252

2015 Paymark Software

Operating Guide

2017

NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0

TABLE OF CONTENTS

1 INTRODUCTION .............................................................................................................................. 6

2 HARDWARE OVERVIEW ................................................................................................................. 6

2.1 THE INGENICO ICT250 TERMINAL ................................................................................................. 6

2.1.1 Features of the iCT250 ..................................................................................................... 8

2.1.2 The ICT250 Keyboard ...................................................................................................... 9

2.1.2.1 Green/ENTER Key ..................................................................................................................... 10

2.1.2.2 Yellow/CLEAR Key .................................................................................................................... 10

2.1.2.3 Red/CANCEL Key ..................................................................................................................... 10

2.1.2.4 FUNCTION Key ........................................................................................................................... 10

2.1.2.5 'Soft' Function Keys ................................................................................................................... 10

2.1.2.6 Alphanumeric Key Entry .......................................................................................................... 10

2.1.3 Card Reader .................................................................................................................. 11

2.1.3.1 Magnetic Stripe Card .............................................................................................................. 11

2.1.3.2 Smart Card (IC Card) .............................................................................................................. 11

2.1.3.3 Contactless Card ..................................................................................................................... 12

2.2 THE IPP280 PIN PAD ..................................................................................................................... 13

2.2.1 Features of the Pinpad ................................................................................................. 14

2.2.2 The iPP280 Keyboard ..................................................................................................... 15

2.2.3 The iPP310 PIN pad ........................................................................................................ 16

2.2.3.1 Keypad ....................................................................................................................................... 17

2.2.3.2 Green/ENTER Key ..................................................................................................................... 17

2.2.3.3 Yellow/CLEAR Key .................................................................................................................... 17

2.2.3.4 Red/CANCEL Key ..................................................................................................................... 17

2.2.3.5 'Soft' Function Keys ................................................................................................................... 17

2.2.4 Card Reader .................................................................................................................. 18

2.2.4.1 Contactless Card ..................................................................................................................... 18

2.3 ICT250 PORT LAYOUT ................................................................................................................... 19

2.4 THE INGENICO IWL252 TERMINAL ............................................................................................... 20

2.4.1 Features of the iWL252 .................................................................................................. 22

2.4.2 The iWL252 Keyboard .................................................................................................... 23

2.4.2.1 Green/ENTER Key ..................................................................................................................... 24

2.4.2.2 Yellow/CLEAR Key .................................................................................................................... 24

2.4.2.3 Red/CANCEL Key ..................................................................................................................... 24

2.4.2.4 FUNC Key ................................................................................................................................... 24

2.4.2.5 MENU Key ................................................................................................................................... 24

2.4.2.6 'Soft' Function Keys ................................................................................................................... 24

2.4.2.7 Alphanumeric Key Entry .......................................................................................................... 24

2.4.3 Card Reader .................................................................................................................. 25

2.4.3.1 Magnetic Stripe Card .............................................................................................................. 25

2.4.3.2 Smart Card (IC Card) .............................................................................................................. 25

2.4.3.3 Contactless Card ..................................................................................................................... 26

2.4.4 Installing Paper Roll ........................................................................................................ 27

2.4.5 Installing the Battery ...................................................................................................... 28

2.4.6 POWER ON IWL TERMINAL............................................................................................. 29

2.4.7 POWER OFF IWL TERMINAL ............................................................................................ 29

2.4.8 IWL252 Bluetooth Base Configuration ........................................................................ 30

2.4.9 Bluetooth Communication Icon Status ....................................................................... 31

2.5 POWER ICON ................................................................................................................................ 32

3 ADMINISTRATION ........................................................................................................................ 33

3.1 PASSWORDS .............................................................................................................................. 33

4

IWL 252 BLUETOOTH TERMINAL/BASE PAIRING AND UN-PAIRING FUNCTIONS

.............. 34

5 INSTALLING INGENICO IPP SERIES PINPAD ............................................................................... 37

NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0

5.1 INSTALLING AN IPP280 PIN PAD .................................................................................................... 37

5.2 DEACTIVATING AN IPP280 PIN PAD .............................................................................................. 38

5.3 INSTALLING AN IPP310 PIN PAD .................................................................................................... 39

5.4 DEACTIVATING AN IPP310 PIN PAD ............................................................................................... 40

6 SET UP ........................................................................................................................................... 42

6.1 EFTPOS CONFIGURATION ....................................................................................................... 42

6.1.1 Dial-Up Configuration ................................................................................................... 43

6.1.2 TCP-IP with Dial Backup Configuration ....................................................................... 44

6.1.3 TCP-IP Configuration ..................................................................................................... 46

6.1.4 GPRS Configuration ....................................................................................................... 47

6.1.5 GPRS with Dialup as Backup Configuration ............................................................... 49

6.1.6 TCP-IP with GPRS Backup Configuration .................................................................... 51

6.1.7 TCP-IP with GPRS Backup with Dial up Backup Configuration ................................ 53

6.2 NITRO BAUD RATE SETUP .......................................................................................................... 56

6.3 NITRO INTERFACE COM PORT ................................................................................................ 57

6.4 RESET MERCHANT CONFIGURATION (MEMORY RESET) ...................................................... 58

6.5 CONTACTLESS ........................................................................................................................... 59

6.5.1 Contactless Configuration ........................................................................................... 60

6.5.2 Activate Contactless .................................................................................................... 62

6.5.3 Deactivate Contactless ............................................................................................... 63

6.6 REMOTE KEY INJECTION (PKMS) ............................................................................................. 64

6.6.1 Remote Key Injection (PKMS) Configuration ............................................................. 64

6.6.1.1 Dial-up RKI Configuration ........................................................................................................ 64

6.6.1.2 TCP-IP (Broadband) RKI Configuration ................................................................................. 65

6.6.1.3 GPRS RKI Configuration ........................................................................................................... 66

6.6.2 Remote Key Injection (PKMS) Initialisation .................................................................. 67

6.7 ENABLE/DISABLE RECEIPT HEADER ........................................................................................ 68

6.7.1 Enable Receipt Header ................................................................................................ 68

6.7.2 Configure Receipt Header and Footer ...................................................................... 69

6.7.3 Disable Receipt Header ............................................................................................... 71

6.8 RESTART TERMINAL ................................................................................................................... 72

6.9 RESET GPRS LINK ........................................................................................................................ 72

7 CREDIT ACCOUNT PROMPT ........................................................................................................ 73

7.1 DISABLE CREDIT ACCOUNT PROMPT ............................................................................................... 73

7.2 ENABLE CREDIT ACCOUNT PROMPT ............................................................................................... 73

8 TERMINAL MANAGEMENT SYSTEM (TMS) ................................................................................... 74

8.1 TMS CONFIGURATION ................................................................................................................... 74

8.1.1 TCP/IP (Broadband) Configuration ............................................................................. 74

8.1.2 GPRS Configuration ....................................................................................................... 75

8.2 TMS DOWNLOAD.......................................................................................................................... 76

8.3 RESET TMS DOWNLOAD ................................................................................................................ 77

9 PURE COMMERCE CURRENCY SELECT EFTPOS (CSE) ................................................................ 78

9.1 CURRENCYSELECT EFTPOS SUPPORTED CURRENCIES ...................................................................... 78

9.1.1 Enable/Disable Pure Commerce CSE ......................................................................... 79

9.1.2 Pure Commerce CSE Configuration ........................................................................... 80

9.1.3 Pure Commerce CSE Connection Test ....................................................................... 81

9.1.4 Pure Commerce CSE BIN Table Download ................................................................ 82

9.1.5 Pure Commerce CSE Rates Table Download ............................................................ 82

9.1.6 Print Pure Commerce Rates Table .............................................................................. 83

9.1.7 Pure Commerce CSE Configuration Reset ................................................................. 83

10 PURE COMMERCE CSE PURCHASE TRANSACTION ................................................................... 84

10.1 PURE COMMERCE CSE PURCHASE TRANSACTION RECEIPT FORMAT................................................. 85

NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0

11 OPERATION OF TERMINAL ........................................................................................................... 86

11.1 MERCHANT LOGON................................................................................................................. 86

11.1.1 Pending Reversal ....................................................................................................... 87

11.2 MERCHANT ADMINISTRATION FUNCTIONS ........................................................................... 88

11.2.1 Shift Totals ................................................................................................................... 88

11.2.2 Reset Shift Totals ........................................................................................................ 90

11.2.3 Settlement Inquiry ..................................................................................................... 91

11.2.4 Settlement Cutover ................................................................................................... 93

11.3 ELECTRONIC JOURNAL ............................................................................................................ 95

11.4 DUPLICATE RECEIPT .................................................................................................................. 96

12 ELECTRONIC OFFLINE VOUCHERS (EOV) ................................................................................... 97

12.1 NOTIFICATION OF EOV MODE ....................................................................................................... 98

12.2 TO EXIT OUT OF EOV MODE.......................................................................................................... 98

12.3 UPLOAD ELECTRONIC/CONTACTLESS OFFLINE TRANSACTIONS ......................................................... 99

13 DIAGNOSTICS ............................................................................................................................ 101

13.1 TERMINAL DIAGNOSTICS .............................................................................................................. 101

13.2 POS DIAGNOSTICS ..................................................................................................................... 104

13.2.1 Print Stored Transaction Totals ............................................................................... 104

13.2.2 Print Terminal Configuration Reports ..................................................................... 105

13.2.3 Print Pending Transactions ..................................................................................... 106

13.2.4 Comms Test Transaction ......................................................................................... 107

14 TRAINING MODE ........................................................................................................................ 108

15 SAFETY AND MAINTENANCE .................................................................................................... 109

15.1 CLEANING OF THE TERMINAL................................................................................................ 109

15.2 GENERAL SAFETY INFORMATION ......................................................................................... 109

15.3 INGRESS GUARDS ................................................................................................................... 109

15.4 BATTERY INFORMATION ................................................................................................................ 110

15.5 EXTERNAL POWER SUPPLY ..................................................................................................... 110

15.6 CONNECTION ......................................................................................................................... 111

15.7 OPENING THE CABLE COVER ............................................................................................... 111

15.8 CLOSING THE CABLE COVER ................................................................................................ 112

15.9 OPENING PRINTER COMPARTMENT ..................................................................................... 112

15.10 REPLACING PAPER ROLL ....................................................................................................... 113

15.11 PAPER SIZE ............................................................................................................................... 113

15.12 OPENING SIM CARD COMPARTMENT COVER .................................................................. 113

15.13 REPLACING SIM CARD COMPARTMENT COVER ............................................................... 114

15.14 INSTALLING SIM CARD FOR GPRS ........................................................................................ 114

15.15 OPERATING ENVIRONMENT .................................................................................................. 115

16 SKYZER TECHNOLOGIES CONTACT DETAILS ............................................................................ 116

NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0

DOCUMENT OWNER:

All changes to this document must be approved and signed off before

release by the Marketing Manager.

REVISION RECORD

VERSION CHANGE CHANGED BY DATE

1.0 Document creation Vineel Dhani 24/02/2015

1.1

DCC enable/disable function code

added

Christine Hogan 07/09/2017

SKYZER TECHNOLOGIES PAGE 6 OF 116

NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0

1 INTRODUCTION

This document serves as a comprehensive guide to the operation of Skyzer’s

Ingenico ICT250 and IWL252 EFTPOS terminal in New Zealand.

2 HARDWARE OVERVIEW

2.1 The INGENICO ICT250 Terminal

The Ingenico iCT250 Terminal consists of the following elements:

The Terminal Handset:

The kit magic box that comes with the iCT250 terminal provides the connection

to Ethernet (broadband), telephone line, power and RS232.

SKYZER TECHNOLOGIES PAGE 7 OF 116

NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0

Follow the installation instructions shown below:

o Plug:

Power lead

Telephone line

Ethernet cable

Serial link RS232 cable

o Install caps in the lead-through (as indicated on the figure).

o Close the compartment with the cable cover provided, like the

procedure describe at chapter 7.7.

The power adapter and Figure 8 cable that connects the terminal to a 100 -

240V power outlet:

SKYZER TECHNOLOGIES PAGE 8 OF 116

NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0

Easy loading printer

2.1.1 Features of the iCT250

Figure 1 – Features of the Ingenico iCT250

Smart card reader

Connection

Ports

SAM/GPRS SIM card

compartment

18-key backlit

keyboard

Magnetic stripe

reader

Color display

SKYZER TECHNOLOGIES PAGE 9 OF 116

NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0

Backlit Keyboard

The FUNC key provides access to

the merchant functions.

The navigation keys navigate

in the terminal menus

The soft function keys allow account

selection.

The Yellow/CLEAR key

cancels the last

character.

To FEED the paper, press

and hold down the

CLEAR key to advance

the paper.

The Red/CANCEL key cancels

the procedure in progress, goes

to idle state

The Green/ENTER key validates

the input selections and

information.

The Menu key

provides access to

the EFTPOS

terminal

menu

2.1.2 The ICT250 Keyboard

The keyboard is comprised of the 0 to 9 keys. They are used for data entry

(amount, PIN and manual card number entry).

The keyboard layout consists of:

• Keyboard (0 through 9)/

• Red/CANCEL/NO key/

• Yellow/CLEAR/NO key/

• Green/ENTER/YES input key/

• Menu key/

• Function key/

• Soft function keys/Navigation keys located directly under the display to

allow the user to select alternate options on the display.

SKYZER TECHNOLOGIES PAGE 10 OF 116

NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0

2.1.2.1 Green/ENTER Key

The ENTER key is used to signal the end of a data entry sequence or a YES

response to a question.

2.1.2.2 Yellow/CLEAR Key

The CLEAR key is used to clear data that has been entered incorrectly or to

signal a NO response to a question.

This is also used to FEED the paper on the receipt printer by pressing and

holding down the CLEAR key.

2.1.2.3 Red/CANCEL Key

The CANCEL key is used to cancel the current action and return to the previous

display or in some instances to the main display.

2.1.2.4 FUNCTION Key

The FUNCTION key is used to enter the function menu.

2.1.2.5 'Soft' Function Keys

These are the four keys located just below the display screen. They are

controlled by the software and their function changes depending on the

prompts displayed on the bottom line of the display. The function of these keys

is displayed on the bottom line when they are available for use.

2.1.2.6 Alphanumeric Key Entry

The alphanumeric keys are grouped in the following way.

1 Q Z <space> ? –

q z

2 A B C

a b c

3 D E F

d e f

4 G H I

g h i

5 J K L

j k l

6 M N O

m n o

7 P R S

p r s

8 T U V

t u v

9 W X Y

w x y

0 . , # * % $ &

@ ( ) / + = _

To enter an alpha letter, first press the corresponding number key and then

press the dot (.) key to scroll through the alpha letters for that key.

SKYZER TECHNOLOGIES PAGE 11 OF 116

NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0

2.1.3 Card Reader

2.1.3.1 Magnetic Stripe Card

The card can be read either from bottom to top or from top to bottom, with

the stripe facing the terminal. Use a regular movement in order to ensure a

reliable card read.

2.1.3.2 Smart Card (IC Card)

Insert the card horizontally with the metallic chip facing upwards and leave in

position throughout the transaction.

Only remove the card when prompted by the terminal.

SKYZER TECHNOLOGIES PAGE 12 OF 116

NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0

2.1.3.3 Contactless Card

Bring the card firmly up to the active zone above the display (at about 1cm).

Keep the card close to the display during the transaction.

Your contactless terminal has a row of four status lights that are visible on

display.

o When a contactless transaction is started the first (left hand) status light

will be steadily; this indicates that the contactless display is in use but a

card is not being read.

o When the contactless card is presented to the contactless active zone

during a transaction the second, third and fourth status lights will be lit in

turn. The card read is successful all four status lights are lit and the

confirmation tone is heard.

SKYZER TECHNOLOGIES PAGE 13 OF 116

NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0

2.2 The iPP280 PIN pad

The Ingenico IPP280 PIN pad consists of the following elements:

The PIN pad Handset:

The interface cable that connects the IPP280 PIN pad to the iCT2XX terminal:

Connects on the

terminal end in USB

Host connection

port

SKYZER TECHNOLOGIES PAGE 14 OF 116

NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0

Backlit display

2.2.1 Features of the Pinpad

Keyboard

Four LED lights

SKYZER TECHNOLOGIES PAGE 15 OF 116

NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0

The soft function keys

a

llow account selection

and navigation keys.

Backlit display

The Green/ENTER key

validates the input

selections and

information.

The Yellow/CLEAR key

cancels the last

character.

The Red/CANCEL key

cancels the procedure

in progress, goes to idle

state

Contactless Active

Zone

2.2.2 The iPP280 Keyboard

Keyboard

Four LED lights

SKYZER TECHNOLOGIES PAGE 16 OF 116

NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0

2.2.3 The iPP310 PIN pad

The Ingenico IPP310 PIN pad consists of the following elements:

The PINpad Handset:

The interface cable that connects the IPP310 PIN pad to the iCT250 terminal:

The PIN shield for the IPP310 PIN pad:

Connects on the

terminal end in USB

Host connection

port

Connects on the

iPP310 Pinpad

SKYZER TECHNOLOGIES PAGE 17 OF 116

NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0

The keyboard layout consists of:

• Keyboard (0 through 9)/

• Red/CANCEL/NO key/

• Yellow/CLEAR/NO key/

• Green/ENTER/YES input key/

• Soft function keys/Navigation keys located directly under the display to

allow the user to select options on the display.

2.2.3.1 Keypad

The keyboard is comprised of the 0 to 9 keys. They are used for PIN entry.

2.2.3.2 Green/ENTER Key

The ENTER key is used to signal the end of a PIN or Signature entry or a YES

response to a question.

2.2.3.3 Yellow/CLEAR Key

The CLEAR key is used to clear data that has been entered incorrectly or to

signal a NO response to a question.

2.2.3.4 Red/CANCEL Key

The CANCEL key is used to cancel the current action and return to the main

display.

2.2.3.5 'Soft' Function Keys

These are the four keys located just below the display screen. They are

controlled by the software and their function changes depending on the

prompts displayed on the bottom line of the display. The function of these keys

is displayed on the bottom line when they are available for use.

SKYZER TECHNOLOGIES PAGE 18 OF 116

NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0

2.2.4 Card Reader

2.2.4.1 Contactless Card

Bring the card firmly up to the active zone above the display (at about 1cm).

Keep the card close to the display during the transaction.

Your contactless PIN pad has a row of four status lights that are visible on

display.

o When a contactless transaction is started the first (left hand) status light

will be steadily; this indicates that the contactless display is in use but a

card is not being read.

o When the contactless card is presented to the contactless active zone

during a transaction the second, third and fourth status lights will be lit in

turn. The card read is successful all four status lights are lit and the

confirmation tone is heard.

SKYZER TECHNOLOGIES PAGE 19 OF 116

NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0

2.3 ICT250 Port Layout

The following ports are as defined at the rear of the Ingenico iCT250 terminal.

Figure 2 – Port Layout for Ingenico ICT250

SKYZER TECHNOLOGIES PAGE 20 OF 116

NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0

2.4 The INGENICO iWL252 Terminal

The Ingenico iWL252 terminal consists of the following elements:

The iWL252 Terminal Handset:

The iWL200 cradle that comes with the iWL252 terminal provides the charging

connection.

Page is loading ...

Ingenico iWL252 Operating instructions

This manual is also suitable for

Ingenico iWL252 Operating instructions

Related papers

Other documents