QNAP TS-351 User guide

TS-351

User Guide

Document Version: 1

04/09/2018

Contents

1. Preface

About This Guide.......................................................................................................................................... 3

Audience.......................................................................................................................................................3

Document Conventions................................................................................................................................ 3

2. Product Overview

About the TS-351..........................................................................................................................................4

Hardware Specifications............................................................................................................................... 4

Package Contents........................................................................................................................................ 6

Components................................................................................................................................................. 6

Front Panel...............................................................................................................................................7

Rear Panel................................................................................................................................................7

System Board...........................................................................................................................................8

Front Drive Numbering............................................................................................................................. 9

Installation Requirements............................................................................................................................. 9

Setting Up the NAS.......................................................................................................................................9

3. Installation and Configuration

Hardware Installation.................................................................................................................................. 11

Drive Installation..................................................................................................................................... 11

Replacing Memory Modules...................................................................................................................27

QTS Installation.......................................................................................................................................... 33

Installing QTS Using Qfinder Pro........................................................................................................... 33

Installing QTS Using the Cloud Key....................................................................................................... 34

Installing QTS Using an HDMI Connection............................................................................................ 36

4. Basic Operations

Power Button.............................................................................................................................................. 37

Reset Button............................................................................................................................................... 37

USB One Touch Copy Button..................................................................................................................... 37

LEDs........................................................................................................................................................... 38

Beep Alarm................................................................................................................................................. 39

5. Troubleshooting

Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 40

Hot-swapping Failed Drives........................................................................................................................40

Recovering Unintentionally Removed Healthy Drives................................................................................ 41

Support and Other Resources.................................................................................................................... 41

6. Glossary

CloudKey.................................................................................................................................................... 42

CloudLink....................................................................................................................................................42

myQNAPcloud............................................................................................................................................ 42

myQNAPcloud ID........................................................................................................................................42

Qfinder Pro................................................................................................................................................. 42

QTS.............................................................................................................................................................42

7. Notices

Limited Warranty.........................................................................................................................................43

Disclaimer................................................................................................................................................... 43

TS-351 User Guide

1

GNU Public License....................................................................................................................................43

FCC Notice................................................................................................................................................. 51

CE Notice....................................................................................................................................................51

SJ/T 11364-2006.........................................................................................................................................52

2

1. Preface

About This Guide

This guide provides information on the QNAP TS-351 NAS and step-by-step instructions on installing the

hardware. It also provides instructions on basic operations and troubleshooting information.

Audience

This document is intended for consumers and storage administrators. This guide assumes that the user has

a basic understanding of storage and backup concepts.

Document Conventions

Symbol Description

Notes provide default configuration settings and other supplementary

information.

Important notes provide information on required configuration settings and other

critical information.

Tips provide recommendations or alternative methods of performing tasks or

configuring settings.

Warnings provide information that, when ignored, may result in potential loss,

injury, or even death.

TS-351 User Guide

Preface 3

2. Product Overview

This chapter provides basic information about the QNAP TS-351 NAS.

About the TS-351

The TS-351 is equipped with an Intel® Celeron® J1800 dual-core 2.4 GHz processor and can support up to

8 GB of DDR3L memory. The TS-351 provides multimedia support through its HDMI connection and features

USB One Touch Copy for easy and efficient backup and synchronization. In addition to its two memory slots,

the TS-351 comes with two M.2 PCIe SSD slots to accommodate your data management needs.

Hardware Specifications

Important

Modifying the hardware or software of your QNAP product invalidates the warranty. QNAP

is not responsible for any damage or data loss caused by unauthorized modifications and

installation of unsupported third-party applications.

Component TS-351

Ordering Information

Ordering P/N • TS-351-2G

• TS-351-4G

Processor

CPU Intel® Celeron® J1800

Frequency Dual-core 2.41 GHz base/2.58 GHz turbo

Architecture 64-bit x86

Graphics Intel® HD Graphics

Memory

Pre-installed memory • 2 GB RAM: 1 x 2 GB DDR3L

• 4 GB RAM: 1 x 4 GB DDR3L

Use only QNAP memory modules to maintain system performance and

stability. For NAS devices with more than one memory slot, use QNAP

modules with identical specifications.

Using unsupported modules may degrade performance, cause errors, or

prevent the operating system from starting.

Total memory slots 2 x SODIMM DDR3L

Maximum memory 8 GB RAM: 2 x 4 GB

Flash memory 512 MB USB DOM

Storage

Drive bays 3 x 3.5-inch SATA:

• Drive bays 1 and 2: SATA 3 Gbps

• Drive bay 3: SATA 6 Gbps

TS-351 User Guide

Product Overview 4

Component TS-351

Drive compatibility • 3.5-inch SATA hard disk drives

• 2.5-inch SATA hard disk drives

• 2.5-inch SATA solid state drives

Note

TS-351 drive tray caddies require additional drive tray

bases for installing 2.5-inch SATA drives.

You can purchase tray bases from QNAP or an

authorized reseller. For details, go to https://

shop.qnap.com/.

Hot-swappable Yes

M.2 SSD slots 2 x PCIe NVMe 2.0 x1, 5 Gbps

M.2 SSD form factor 2280

SSD cache acceleration

support

Yes

Note

• Drive bays 1 and 2 do not support SSD cache

acceleration.

• SSD cache drives are not hot-swappable.

• M.2 SSDs are not hot-swappable.

Network

Gigabit Ethernet ports 1 x Gigabit RJ45

External I/O Ports & Expansion Slots

USB ports • Front: 1 x USB 3.0 Type-A

Note

This USB port supports One Touch Copy.

• Rear: 2 x USB 2.0 Type-A

HDMI outputs 1 x HDMI 1.4a

Audio • 1 x 3.5 mm line-out jack

• 1 x speaker

Note

You cannot use the speaker and the line-out jack

simultaneously.

Interface

Buttons • Power

• Reset

• USB One Touch Copy

Dimensions

Form factor Tower

TS-351 User Guide

Product Overview 5

Component TS-351

Dimensions (H x W x D) 142 x 150 x 260.1 mm

(5.59 x 5.90 x 10.24 in)

Net weight 1.64 kg (3.62 lbs)

Other

Power supply unit 65W, 100-240V AC, 50/60 Hz

System battery CR2032 lithium battery (3V, 225 mAh)

Warning

To avoid potential injury or damage to components,

ensure that you replace the existing battery with a battery

of the same type.

Sound level 21.8 dB(A)

Note

The sound level was tested at a bystander position,

which is within one meter of the NAS. The test NAS

operated at low speed with the maximum number of

drives installed.

Fans System: 1 x 90 mm, 12V DC smart fan

Warning

To avoid potential injury or damage to components, do

not touch the fan while the NAS is connected to a power

source.

Operating temperature 0˚C to 40˚C (32˚F to 104˚F)

Relative humidity • Non-condensing relative humidity: 5% to 95%

• Wet-bulb temperature: 27˚C (80.6˚F)

Security slot Kensington security slot

Tip

Model specifications are subject to change without prior notice. To see the latest

specifications, go to https://www.qnap.com.

Package Contents

Item Quantity

TS-351 NAS 1

Drive tray caddy pins 3

AC power adapter 1

Power cord 1

Ethernet cables 1

Heatsinks for M.2 SSDs 2

Quick Installation Guide (QIG) 1

Components

TS-351 User Guide

Product Overview 6

Front Panel

No. Component No. Component

1 Status LED 7 M.2 SSD 1 LED

2 LAN LED 8 M.2 SSD 2 LED

3 USB LED 9 Power button

4 Drive 1 LED 10 USB One Touch Copy button

5 Drive 2 LED 11 USB One Touch Copy port

6 Drive 3 LED - -

Rear Panel

TS-351 User Guide

Product Overview 7

No. Component No. Component

1 Reset button 6 Power input

2 3.5 mm line-out jack 7 Speaker

3 HDMI 1.4a port 8 Kensington security slot

4 Gigabit Ethernet RJ45 port 9 Smart fan

5 USB 2.0 Type-A ports - -

System Board

Note

This image does not include the chassis.

No. Component No. Component

1 M.2 SSD slot 1 3 Memory slot 1

2 M.2 SSD slot 2 4 Memory slot 2

TS-351 User Guide

Product Overview 8

Front Drive Numbering

Note

This image shows the NAS positioned on its left side.

Installation Requirements

Category Item

Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)

• Non-condensing relative humidity: 5% to 95%

• Wet-bulb temperature: 27˚C (80.6˚F)

• Flat, anti-static surface with no exposure to direct sunlight, liquids,

or chemicals

Hardware and peripherals • Storage drives

For details on compatible drives, go to https://www.qnap.com/

compatibility/.

• Network cable

Tools • Flat head screwdriver

• Anti-static wrist strap

Setting Up the NAS

1. Place your NAS device in an environment that meets the requirements.

For details, see Installation Requirements.

2. Install the drives.

For details, see the following topics:

•Installing 3.5-inch Hard Drives on 3.5-inch Trays

TS-351 User Guide

Product Overview 9

•Installing 2.5-inch Drives on 3.5-inch Trays

•Installing M.2 Solid-state Drives

3. Connect the power cord and all applicable cables.

4. Power on the NAS.

5. Install QTS.

For details, see QTS Installation.

6. Log on to QTS.

TS-351 User Guide

Product Overview 10

3. Installation and Configuration

This chapter provides specific hardware and firmware installation and configuration steps.

Hardware Installation

This section provides information on installing drives and replacing memory modules.

Drive Installation

The TS-351 is compatible with 3.5-inch and 2.5-inch hard drives, 2.5-inch solid-state drives, and M.2 solid-

state drives.

Installing 3.5-inch Hard Drives on 3.5-inch Trays

Warning

• Installing a drive deletes all data on the drive.

• Observe electrostatic discharge (ESD) procedures to avoid damage to components.

1. Power off the NAS.

2. Remove the case cover.

a. Position the NAS on its left side.

b. Remove the screws that secure the case cover to the chassis.

c. Slide the cover to the right to detach it from the chassis.

d. Lift the cover off the NAS.

TS-351 User Guide

Installation and Configuration 11

3. Remove a drive tray caddy.

a. Squeeze the clips.

b. Pull out the caddy.

4. Install a drive on the drive tray caddy.

a. Gently pull the sides of the caddy to release the rod.

b. Remove the rod.

TS-351 User Guide

Installation and Configuration 12

c. Place the drive in the caddy.

d. Align the holes on the drive with the pins on the caddy.

e. Insert the pins.

TS-351 User Guide

Installation and Configuration 13

5. Slide the drive tray caddy into the drive bay.

6. Attach the case cover.

a. Place the cover on the NAS.

b. Align the cover with the grooves on the case.

c. Slide the cover to the left to secure it to the chassis.

TS-351 User Guide

Installation and Configuration 14

d. Attach the screws to the back of the NAS.

e. Place the NAS in its normal upright position.

7. Power on the NAS.

Installing 2.5-inch Drives on 3.5-inch Trays

Important

TS-351 drive tray caddies require additional 2.5-inch drive tray bases for installing 2.5-inch

drives. Tray bases are an optional, separate purchase and are not included in the

packaging for the TS-351. Tray bases can be purchased from QNAP or an authorized

reseller. For details, go to https://shop.qnap.com/.

TS-351 User Guide

Installation and Configuration 15

Warning

• Installing a drive deletes all data on the drive.

• Observe electrostatic discharge (ESD) procedures to avoid damage to components.

1. Power off the NAS.

2. Remove the case cover.

a. Position the NAS on its left side.

b. Remove the screws that secure the case cover to the chassis.

c. Slide the cover to the right to detach it from the chassis.

d. Lift the cover off the NAS.

TS-351 User Guide

Installation and Configuration 16

3. Remove a drive tray caddy.

a. Squeeze the clips.

b. Pull out the caddy.

4. Attach a 2.5-inch drive tray base.

For details, see Attaching 2.5-inch Drive Tray Bases.

5. Install the drive on the tray.

6. Slide the tray into the drive bay.

TS-351 User Guide

Installation and Configuration 17

7. Attach the case cover.

a. Place the cover on the NAS.

b. Align the cover with the grooves on the case.

c. Slide the cover to the left to secure it to the chassis.

d. Attach the screws to the back of the NAS.

TS-351 User Guide

Installation and Configuration 18

e. Place the NAS in its normal upright position.

8. Power on the NAS.

Attaching 2.5-inch Drive Tray Bases

1. Gently pull the sides of the drive tray caddy to release the rod.

2. Remove the rod.

3. Remove the rear right pin from the tray caddy.

TS-351 User Guide

Installation and Configuration 19

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QNAP TS-351 User guide

QNAP TS-351 User guide

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