Raymarine RAY91 Troubleshooting Manual

82417-1Document number:

02-2020Date:

English (en-US)

Troubleshooting guide

VHF DSC Radios

T

rademarkandpatentsnotice

Raymarine,Tacktick,ClearPulse,Truzoom,SeaTalk,SeaTalk

hs

,SeaTalkng,andMicronet,areregisteredor

claimedtrademarksofRaymarineBelgium.

FLIR,LightHouse,DownVision,SideVision,RealVision,HyperVision,Dragonﬂy,Element,Quantum,

Axiom,Instalert,InfraredEverywhere,TheWorld’sSixthSenseandClearCruiseareregisteredorclaimed

trademarksofFLIRSystems,Inc.

Allothertrademarks,tradenames,orcompanynamesreferencedhereinareusedforidentiﬁcationonlyand

arethepropertyoftheirrespectiveowners.

Thisproductisprotectedbypatents,designpatents,patentspending,ordesignpatentspending.

FairUseStatement

Y oumayprintnomorethanthreecopiesofthismanualforyourownuse.Youmaynotmakeanyfurther

copiesordistributeorusethemanualinanyotherwayincludingwithoutlimitationexploitingthemanual

commerciallyorgivingorsellingcopiestothirdparties.

Softwareupdates

ChecktheRaymarinewebsiteforthelatestsoftwarereleasesforyourproduct.

www.raymarine.com/software

Productdocumentation

ThelatestversionsofallEnglishandtranslateddocumentsareavailabletodownloadin

PDFformatfromthewebsite:www.raymarine.com/manuals.

Pleasecheckthewebsitetoensureyouhavethelatestdocumentation.

Publicationcopyright

English(en-US)

Documentnumber:82417-1

AA;19615;2020-02-26 T09:31:58

Contents

Chapter1Importantinformation......................................................................................7

CertiﬁedInstallation....................................................................................................................7

FCC...............................................................................................................................................7

ComplianceS

tatement(Part15.19)..........................................................................................7

FCCInterferenceStatement(Part15.105(b))..........................................................................7

Innovation,ScienceandEconomicDevelopmentCanada(ISED).......................................8

Innovation,SciencesetDéveloppementéconomiqueCanada(Français).............................8

Wateringress.............................................................................................................................8

Disclaimer...................................................................................................................................8

Productdisposal........................................................................................................................9

Warrantyregistration.................................................................................................................9

Technicalaccuracy....................................................................................................................9

Chapter2Documentandproductinformation.............................................................11

2.1Troubleshooting..................................................................................................................12

2.2Applicableproducts...........................................................................................................12

2.3CompatibleMFDs...............................................................................................................13

2.4IncompatibleMFDs............................................................................................................14

2.5Softwareupdates...............................................................................................................14

Checkingsoftwareversions.................................................................................................15

Performingsoftwareupdates—Raymichandset.................................................................15

Chapter3PowerupTroubleshooting...........................................................................17

3.1Poweruptroubleshooting..................................................................................................18

Chapter4AudioTroubleshooting(transmission/reception)...................................21

4.1Audiotroubleshooting(transmission/reception)..........................................................22

4.2CheckingforRFinterference...........................................................................................23

Multipleantennainstallations...............................................................................................23

Passivespeakertroubleshooting.........................................................................................24

Chapter5DSCTroubleshooting...................................................................................25

5.1DSCtroubleshooting.........................................................................................................26

ObtainMMSI(MaritimeMobileServiceIdentity)number.....................................................26

Chapter6WiredhandsetTroubleshooting.................................................................27

6.1Wiredhandsettroubleshooting........................................................................................28

Chapter7WirelessTroubleshooting(Ray63/73/90/91only)..............................29

7.1Wirelesstroubleshooting(Ray63/73/90/91only)......................................................30

7.2LEDdiagnostics-Wireless(Active)speaker..................................................................32

Chapter8AISTroubleshooting(Ray70/73/91only)...............................................33

8.1AIStroubleshooting(Ray70/73/91only)......................................................................34

Chapter9GNSS(GPS)Troubleshooting......................................................................35

5

9

.1GNSS(GPS)troubleshooting............................................................................................36

Chapter10GeneralTroubleshooting...........................................................................37

10.1Performingasystemreset...............................................................................................38

Systemtest...........................................................................................................................38

10.2LEDdiagnostics—Ray90/Ray91Basestation...........................................................38

Chapter11Technicalsupport........................................................................................39

11.1Raymarineproductsupportandservicing......................................................................40

11.2Viewingproductinformation............................................................................................41

AppendixAMMSIRegulatorybodiesandapplicationsubmissions........................43

AppendixBVHFChannels.............................................................................................44

AppendixCPhoneticalphabet......................................................................................55

AppendixDProwords.....................................................................................................56

6

Chapter1:Importantinformation

CertiﬁedInstallation

R

aymarinerecommendscertiﬁedinstallationbyaRaymarineapprovedinstaller.Acertiﬁed

installationqualiﬁesforenhancedproductwarrantybeneﬁts.ContactyourRaymarinedealerfor

furtherdetails,andrefertotheseparatewarrantydocumentpackedwithyourproduct.

W

arning:Productinstallationandoperation

•Thisproductmustbeinstalledandoperatedinaccordancewiththeinstructions

provided.Failuretodosocouldresultinpersonalinjury,damagetoyourvessel

and/orpoorproductperformance.

•RaymarinerecommendscertiﬁedinstallationbyaRaymarineapprovedinstaller.

Acertiﬁedinstallationqualiﬁesforenhancedproductwarrantybeneﬁts.Contact

yourRaymarinedealerforfurtherdetails,andrefertotheseparatewarranty

documentpackedwithyourproduct.

Warning:Switchoffpowersupply

Ensurethevessel’spowersupplyisswitchedOFFbeforestartingtoinstallthis

product.DoNOTconnectordisconnectequipmentwiththepowerswitched

on,unlessinstructedinthisdocument.

FCC

Warning:FCCWarning(Part15.21)

Changesormodiﬁcationstothisequipmentnotexpresslyapprovedinwritingby

RaymarineIncorporatedcouldviolatecompliancewithFCCrulesandvoidthe

user’sauthoritytooperatetheequipment.

ComplianceS tatement(Part15.19)

ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwo

conditions:

1.Thisdevicemaynotcauseharmfulinterference.

2.Thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycause

undesiredoperation.

FCCInterferenceStatement(Part15.105(b))

ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,

pursuanttoPart15oftheFCCRules.

Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferenceina

residentialinstallation.Thisequipmentgenerates,uses,andcanradiateradiofrequencyenergy

and,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterferenceto

radiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticular

installation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,which

canbedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrectthe

interferencebyoneofthefollowingmeasures:

1.Reorientorrelocatethereceivingantenna.

2.Increasetheseparationbetweentheequipmentandreceiver.

3.Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiveris

connected.

4.Consultthedealeroranexperiencedradio/TVtechnicianforhelp.

Importantinformation

7

Innovation,ScienceandEconomicDevelopmentCanada(ISED)

ThisdevicecomplieswithLicense-e

xemptRSSstandard(s).

Operationissubjecttothefollowingtwoconditions:

1.Thisdevicemaynotcauseinterference;and

2.Thisdevicemustacceptanyinterference,includinginterferencethatmaycauseundesired

operationofthedevice.

ThisClassBdigitalapparatuscomplieswithCanadianICES-003.

Innovation,SciencesetDéveloppementéconomiqueCanada(Français)

Cetappareilestconformeauxnormesd'exemptiondelicenceRSS.

Sonfonctionnementestsoumisauxdeuxconditionssuivantes:

1.cetappareilnedoitpascauserd'interférence,et

2.cetappareildoitacceptertouteinterférence,notammentlesinterférencesquipeuventaffecter

sonfonctionnement.

CetappareilnumériquedelaclasseBestconformeàlanormeNMB-003duCanada.

Warning:MaximumPermissibleExposure

ForoptimalradioperformanceandminimalhumanexposuretoRadioFrequency

(RF)electromagneticenergy,youmustensurethattheantennais:

•connectedtotheradiobeforetransmitting

•locatedwhereitwillbeawayfrompeople

•locatedatleast1.8meters(5.9feet)fromtheradio’smainunit

FailuretoobservetheseguidelinesmayexposethosewithintheMaximum

PermissibleExposure(MPE)radiustoRFradiationabsorptionthatexceedsthe

FCCMPElimit.Itistheradiooperator’sresponsibilitytoensurethatnoperson

comeswithinthisradius.

Caution:Performregularradiochecks

Performregularradiocheckswhenusingyourvessel,asrecommendedinradio

trainingandcertiﬁcationschemesandradioequipmentrulesofuse.

Caution:Ensureproperradiouse

UndernocircumstancesshouldaDSCdistressalertbesentfromyourradiofor

testpurposes.Suchactionisaviolationofrulesofuseforradioequipment,and

canresultinheavyﬁnes.

W ateringress

Wateringressdisclaimer

Althoughthewaterproofratingcapacityofthisproductmeetsthestatedwateringressprotection

standard(refertotheproduct’s

TechnicalSpeciﬁcation

),waterintrusionandsubsequentequipment

failuremayoccuriftheproductissubjectedtohigh-pressurewashing.Raymarinewillnotwarrant

productssubjectedtohigh-pressurewashing.

Disclaimer

Raymarinedoesnotwarrantthatthisproductiserror-freeorthatitiscompatiblewithproducts

manufacturedbyanypersonorentityotherthanRaymarine.

Raymarineisnotresponsiblefordamagesorinjuriescausedbyyouruseorinabilitytousethe

product,bytheinteractionoftheproductwithproductsmanufacturedbyothers,orbyerrorsin

informationutilizedbytheproductsuppliedbythirdparties.

8

Productdisposal

DisposeofthisproductinaccordancewiththeWEEEDirective

.

TheWasteElectricalandElectronicEquipment(WEEE)Directiverequirestherecyclingofwaste

electricalandelectronicequipmentwhichcontainsmaterials,componentsandsubstancesthatmay

behazardousandpresentarisktohumanhealthandtheenvironmentwhenWEEEisnothandled

correctly.

Equipmentmarkedwiththecrossed-outwheeledbinsymbolindicatesthatthe

equipmentshouldnotbedisposedofinunsortedhouseholdwaste.

Localauthoritiesinmanyregionshaveestablishedcollectionschemesunder

whichresidentscandisposeofwasteelectricalandelectronicequipmentata

recyclingcenterorothercollectionpoint.

Formoreinformationaboutsuitablecollectionpointsforwasteelectrical

andelectronicequipmentinyourregion,refertotheRaymarinewebsite:

www.raymarine.eu/recycling.

W arrantyregistration

ToregisteryourRaymarineproductownership,pleasevisitwww.raymarine.comandregisteronline.

Itisimportantthatyouregisteryourproducttoreceivefullwarrantybeneﬁts.Y ourunitpackage

includesabarcodelabelindicatingtheserialnumberoftheunit.Youwillneedthisserialnumber

whenregisteringyourproductonline.Youshouldretainthelabelforfuturereference.

Technicalaccuracy

Tothebestofourknowledge,theinformationinthisdocumentwascorrectatthetimeitwas

produced.However,Raymarinecannotacceptliabilityforanyinaccuraciesoromissionsitmay

contain.Inaddition,ourpolicyofcontinuousproductimprovementmaychangespeciﬁcations

withoutnotice.Asaresult,Raymarinecannotacceptliabilityforanydifferencesbetweentheproduct

andthisdocument.PleasechecktheRaymarinewebsite(www.raymarine.com)toensureyouhave

themostup-to-dateversion(s)ofthedocumentationforyourproduct.

Importantinformation

9

10

Chapter2:Documentandproductinformation

Chaptercontents

•2.

1Troubleshootingonpage12

•2.2Applicableproductsonpage12

•2.3CompatibleMFDsonpage13

•2.4IncompatibleMFDsonpage14

•2.5Softwareupdatesonpage14

Documentandproductinformation

11

2.

1Troubleshooting

Thetroubleshootinginformationprovidespossiblecausesandcorrectiveactionrequiredforcommon

problemsassociatedwithinstallationandoperationofyourproduct.

Beforepackingandshipping,allRaymarineproductsaresubjectedtocomprehensivetestingand

qualityassuranceprograms.Ifyoudoexperienceproblemswithyourproductthissectionwillhelp

youtodiagnoseandcorrectproblemsinordertorestorenormaloperation.

Ifafterreferringtothissectionyouarestillhavingproblemswithyourproduct,pleaserefertothe

TechnicalsupportsectionofthismanualforusefullinksandRaymarineProductSupportcontact

details.

2.2Applicableproducts

Thisdocumentisapplicabletothefollowingproducts:

NameP artnumberDescription

R ay50E70243

Basestation

R ay52E70345

Basestation

R ay53E70524

Basestation

R ay60E70245

Basestation

R ay63E70516

Basestation

R ay70E70251

Basestation

R ay73E70517

Basestation

R ay90E70492

Basestation

R ay91E70493

Basestation

Wiredhandset(R aymic)

A80289

Wiredhandset

Wiredspeak er(passive)

A80542

Wiredspeaker(passive)

Wirelesshub

A 80540Wirelesshubforconnectingupto2

wirelesshandsets

Wirelesshubadaptor

R70739Enableswirelesshubconnectionfor

R

ay63/Ray73radios

Wirelesshandset

(includingchargingcradle)

A 80544

Wirelesshandsetwithinductivecharging

andwirelessspeakerconnection

Wirelessspeak er(active)

A80543

Activewirelessspeaker(connectstothe

wirelesshandset)

12

2.3CompatibleMFDs

Y

ourradiocanbeintegratedwithcompatibleMFDs,enablingDSCdistressmessageinformationand

positiondataonyourMFDscreen.

CompatibleLightHouse™3MFDs

Axiom™ Axiom™Pro

Axiom™XL

eSSeries

gSSeries

CompatibleLightHouse™2MFDs

eSSeries gSSeries

eSeries cSeries

aSeries

Documentandproductinformation

13

CompatibleL

egacyMFDs

E-SeriesWidescreen C-SeriesWidescreen

E-SeriesClassic G-Series

2.4IncompatibleMFDs

ThisproductisNO TcompatiblewiththefollowinglegacyRaymarinemultifunctiondisplays.

LegacyMFDs

C-SeriesClassic A-SeriesClassic

2.5Softwareupdates

R aymarineperiodicallyreleasessoftwareupdatesforitsproducts.Theseupdatesprovidenew

features,currentfeatureenhancementsandbugﬁxeswhichimprovesproductperformanceand

usability.

ChecktheRaymarinewebsite:ww.raymarine.com/softwareregularlytoensureyouhavethelatest

softwareforyourproducts.

ThesoftwareupdateprocessrequiresacompatibleMFD,poweredbyLightHouse™2release13.37

orabove,orLightHouse™3versionLH3.2orabove.

•PleaserefertotheoperationinstructionsforyourMFD/operatingsystemversionfordetailson

howtoperformthesoftwareupdate,alternativelyrefertotheinstructionsprovidedonthesoftware

downloadareaforyourproductontheRaymarinewebsite:ww.raymarine.com/software.

•TheMFDusedtoperformthesoftwareupdatemustbethedesignatedDatamasterandbe

connected/networkedtotheproductbeingupdated.

•Ifyouareinanydoubtastothecorrectprocedureforupdatingyourproductsoftware,pleaserefer

toyourlocalauthorizeddealerorRaymarinetechnicalsupportforassistance.

Caution:Installingsoftwareupdates

Thesoftwareupdateprocessiscarriedoutatyourownrisk.Beforeinitiatingthe

updateprocessensureyouhavebackedupanyimportantﬁles.

Ensurethattheunithasareliablepowersupplyandthattheupdateprocess

isnotinterrupted.

DamagecausedbyanincompleteupdateisnotcoveredbyRaymarinewarranty.

Bydownloadingthesoftwareupdatepackage,youagreetotheseterms.

14

Checkingsoftwareversions

Y

oucancheckthesoftwareversionofyourradioandconnectedcomponents.

FromtheHomescreen:

1.Select

Menu>Set-up>Maintenance>Aboutthisunit.

2.Scrolldown.

Softwareversionsofconnectedcomponentsaredisplayed.

P

erformingsoftwareupdates—Raymichandset

IfyourwiredhandsetisrunningsoftwareversionV1.32orabovethenthehandsetwillbeupdated

automaticallyatthesametimeastheBasestation.Ifyouhandsetisrunningasoftwareversionbelow

V1.32thenyourBasestationandhandsetmustbeupdatedseparately.

•TheradiomustbeconnectedtoacompatibleMFDoverSea Talkng®.

•TheDatamasterMFDmustbeusedtoperformsoftwareupdate.

•OnceyouhaveupdatedyourBasestationsoftwarefollowthestepsbelowtoupdateyourhandset.

1.Ensureamemorycardthatcontainsthenecessarysoftwareﬁlesisinsertedintothecardreader

ofyourMFD.

2.WiththeRadio’sBasestationpoweredon,turnofftheRaymicHandsetbypressingthe Power

buttonlocatedonthetopoftheHandset.

3.Pressandholdthe DistressandPTTbuttonsontheHandset.

4.PresstheHandset

Powerbuttonfor1second,untilthebacklightturnson,andthenreleaseall

threebuttons.

TheHandsetisnowinupdatemode.

5.NowcheckforsoftwareupdatesusingyourMFD:

•LightHouse™2—FromtheHomescreenselect: Set-up>Maintenance>CheckCardfor

Updates.

•LightHouse™3—FromtheHomescreenselect:

Settings>Updatedsoftware>CheckSDcard.

6.SelectyourRadioandselect Update.

(TheLCDbacklightwillﬂashwhentheupdateisinprogress.)

7 .Whentheupdateiscomplete,checkyourradiossoftwareversion.

8.Removedthememorycardfromthecardreader.

Documentandproductinformation

15

16

Chapter3:P

owerupTroubleshooting

Chaptercontents

•3.1Poweruptroubleshootingonpage18

P owerupTroubleshooting

17

3.

1Poweruptroubleshooting

Problemsatpowerupandtheirpossiblecausesandsolutionsaredescribedhere.

Productdoesnotturnonorkeepsturningoff

P

ossiblecausesPossiblesolutions

Operation1.Ensurethattheradioisfullypoweredon,byholdingthe

P

owerbuttonforatleast3seconds.

2.Ifyoursystemincludesahandset,ithasitsownindependent

powerbutton,locatedonthetopedgeofthehandset.Press

andholdthebuttonforatleast3seconds,untilthedisplay

lightsup.

Blownfuse/trippedbreak er

1.Checkthefuse,locatedinlinewiththepowercable.Ensure

thatithasthecorrectrating(10A),asanunder-ratedfuse

canaffectthepowersuppliedtotheradio.Ifthefusehas

blown,replacewithanew10Afuse.

2.Checktheconditionofrelevant/additionalfusesand

breakersandconnections,replaceifnecessary.

3.Iffusekeepsblowingcheckforcabledamage,broken

connectorpinsorincorrectwiring.

P oor/damaged/insecure

powersupplycable/

connections

1.Checkthatthepowercableconnectorisfullyinsertedinto

theunitandlockedinposition.

2.Checkthepowersupplycableandconnectorsforsignsof

damageorcorrosion,replaceifnecessary.

3.Withtheunitturnedon,tryﬂexingthepowercablenear

tothedisplayconnectortoseeifthiscausestheunitto

re-boot/loosepower,replaceifnecessary.

4.Checkthevessel’sbatteryvoltage,theconditionofthe

batteryterminalsandpowersupplycables,ensuring

connectionsaresecure,cleanandfreefromcorrosion,

replaceifnecessary.

5.Withtheproductunderload(whentransmittingat25W),

usingamulti-meter,checkforahighvoltagedropacrossall

connectors/fusesetc,andreplaceifnecessary.

IncorrectpowerconnectionThepowersupplymaybewiredincorrectly ,ensurethe

installationinstructionshavebeenfollowed.

P owersourceinsufﬁcient

Checkthatyourpowersupply(batteryordistributionpanel)is

providingaminimumof10.2Vtotheradiowheninstandby,and

alsowhentransmittingat25W.

Productwillnotbootup(re-bootloop)

P ossiblecausesPossiblesolutions

P owersupplyandconnection

Seepossiblesolutionsfrom‘Productsdoesnotturnonorkeeps

turningoff’above.

SoftwarecorruptionIntheunlik elyeventthattheproduct’ssoftwarehasbecome

corrupted,pleasetryre-ﬂashingtheradioandthehandsets

withthelatestsoftwarefromtheRaymarinewebsite:

www.raymarine.com/software

Ifyouhaveahandsetinyoursystem(Ray63/73/90/91only)

witholdsoftware,youmightneedtoputitintoprogramming

modeinordertoupdatethesoftwarealongwiththeradio.

Todothis,connectitandthenpressandholdthe

DSCand

TRANSMITbuttonstogether.Whileholdingthesebuttons,press

the Powerbuttononthehandsetfor3seconds.Thehandset

18

P

ossiblecausesPossiblesolutions

backlightwillstartﬂashing.Thismeansthatthehandsetisnow

inprogrammingmode

.Followtheupdateinstructionsprovided

onthesoftwaredownloadwebpage.

P owerupTroubleshooting

19

20

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Raymarine RAY91 Troubleshooting Manual

Raymarine RAY91 Troubleshooting Manual

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