Raymarine RAY91 Troubleshooting Manual

Type
Troubleshooting Manual
© 2020 Raymarine UK Limited
82417-1Document number:
02-2020Date:
English (en-US)
Troubleshooting guide
VHF DSC Radios
T
rademarkandpatentsnotice
Raymarine,Tacktick,ClearPulse,Truzoom,SeaTalk,SeaTalk
hs
,SeaTalkng,andMicronet,areregisteredor
claimedtrademarksofRaymarineBelgium.
FLIR,LightHouse,DownVision,SideVision,RealVision,HyperVision,Dragonfly,Element,Quantum,
Axiom,Instalert,InfraredEverywhere,TheWorld’sSixthSenseandClearCruiseareregisteredorclaimed
trademarksofFLIRSystems,Inc.
Allothertrademarks,tradenames,orcompanynamesreferencedhereinareusedforidentificationonlyand
arethepropertyoftheirrespectiveowners.
Thisproductisprotectedbypatents,designpatents,patentspending,ordesignpatentspending.
FairUseStatement
Y oumayprintnomorethanthreecopiesofthismanualforyourownuse.Youmaynotmakeanyfurther
copiesordistributeorusethemanualinanyotherwayincludingwithoutlimitationexploitingthemanual
commerciallyorgivingorsellingcopiestothirdparties.
Softwareupdates
ChecktheRaymarinewebsiteforthelatestsoftwarereleasesforyourproduct.
www.raymarine.com/software
Productdocumentation
ThelatestversionsofallEnglishandtranslateddocumentsareavailabletodownloadin
PDFformatfromthewebsite:www.raymarine.com/manuals.
Pleasecheckthewebsitetoensureyouhavethelatestdocumentation.
Publicationcopyright
Copyright©2020R aymarineUKLtd.Allrightsreserved.
English(en-US)
Documentnumber:82417-1
AA;19615;2020-02-26 T09:31:58
Contents
Chapter1Importantinformation......................................................................................7
CertifiedInstallation....................................................................................................................7
FCC...............................................................................................................................................7
ComplianceS
tatement(Part15.19)..........................................................................................7
FCCInterferenceStatement(Part15.105(b))..........................................................................7
Innovation,ScienceandEconomicDevelopmentCanada(ISED).......................................8
Innovation,SciencesetDéveloppementéconomiqueCanada(Français).............................8
Wateringress.............................................................................................................................8
Disclaimer...................................................................................................................................8
Productdisposal........................................................................................................................9
Warrantyregistration.................................................................................................................9
Technicalaccuracy....................................................................................................................9
Chapter2Documentandproductinformation.............................................................11
2.1Troubleshooting..................................................................................................................12
2.2Applicableproducts...........................................................................................................12
2.3CompatibleMFDs...............................................................................................................13
2.4IncompatibleMFDs............................................................................................................14
2.5Softwareupdates...............................................................................................................14
Checkingsoftwareversions.................................................................................................15
PerformingsoftwareupdatesRaymichandset.................................................................15
Chapter3PowerupTroubleshooting...........................................................................17
3.1Poweruptroubleshooting..................................................................................................18
Chapter4AudioTroubleshooting(transmission/reception)...................................21
4.1Audiotroubleshooting(transmission/reception)..........................................................22
4.2CheckingforRFinterference...........................................................................................23
Multipleantennainstallations...............................................................................................23
Passivespeakertroubleshooting.........................................................................................24
Chapter5DSCTroubleshooting...................................................................................25
5.1DSCtroubleshooting.........................................................................................................26
ObtainMMSI(MaritimeMobileServiceIdentity)number.....................................................26
Chapter6WiredhandsetTroubleshooting.................................................................27
6.1Wiredhandsettroubleshooting........................................................................................28
Chapter7WirelessTroubleshooting(Ray63/73/90/91only)..............................29
7.1Wirelesstroubleshooting(Ray63/73/90/91only)......................................................30
7.2LEDdiagnostics-Wireless(Active)speaker..................................................................32
Chapter8AISTroubleshooting(Ray70/73/91only)...............................................33
8.1AIStroubleshooting(Ray70/73/91only)......................................................................34
Chapter9GNSS(GPS)Troubleshooting......................................................................35
5
9
.1GNSS(GPS)troubleshooting............................................................................................36
Chapter10GeneralTroubleshooting...........................................................................37
10.1Performingasystemreset...............................................................................................38
Systemtest...........................................................................................................................38
10.2LEDdiagnosticsRay90/Ray91Basestation...........................................................38
Chapter11Technicalsupport........................................................................................39
11.1Raymarineproductsupportandservicing......................................................................40
11.2Viewingproductinformation............................................................................................41
AppendixAMMSIRegulatorybodiesandapplicationsubmissions........................43
AppendixBVHFChannels.............................................................................................44
AppendixCPhoneticalphabet......................................................................................55
AppendixDProwords.....................................................................................................56
6
Chapter1:Importantinformation
CertifiedInstallation
R
aymarinerecommendscertifiedinstallationbyaRaymarineapprovedinstaller.Acertified
installationqualifiesforenhancedproductwarrantybenefits.ContactyourRaymarinedealerfor
furtherdetails,andrefertotheseparatewarrantydocumentpackedwithyourproduct.
W
arning:Productinstallationandoperation
Thisproductmustbeinstalledandoperatedinaccordancewiththeinstructions
provided.Failuretodosocouldresultinpersonalinjury,damagetoyourvessel
and/orpoorproductperformance.
RaymarinerecommendscertifiedinstallationbyaRaymarineapprovedinstaller.
Acertifiedinstallationqualifiesforenhancedproductwarrantybenefits.Contact
yourRaymarinedealerforfurtherdetails,andrefertotheseparatewarranty
documentpackedwithyourproduct.
Warning:Switchoffpowersupply
Ensurethevessel’spowersupplyisswitchedOFFbeforestartingtoinstallthis
product.DoNOTconnectordisconnectequipmentwiththepowerswitched
on,unlessinstructedinthisdocument.
FCC
Warning:FCCWarning(Part15.21)
Changesormodificationstothisequipmentnotexpresslyapprovedinwritingby
RaymarineIncorporatedcouldviolatecompliancewithFCCrulesandvoidthe
user’sauthoritytooperatetheequipment.
ComplianceS tatement(Part15.19)
ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwo
conditions:
1.Thisdevicemaynotcauseharmfulinterference.
2.Thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycause
undesiredoperation.
FCCInterferenceStatement(Part15.105(b))
ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,
pursuanttoPart15oftheFCCRules.
Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferenceina
residentialinstallation.Thisequipmentgenerates,uses,andcanradiateradiofrequencyenergy
and,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterferenceto
radiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticular
installation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,which
canbedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrectthe
interferencebyoneofthefollowingmeasures:
1.Reorientorrelocatethereceivingantenna.
2.Increasetheseparationbetweentheequipmentandreceiver.
3.Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiveris
connected.
4.Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
Importantinformation
7
Innovation,ScienceandEconomicDevelopmentCanada(ISED)
ThisdevicecomplieswithLicense-e
xemptRSSstandard(s).
Operationissubjecttothefollowingtwoconditions:
1.Thisdevicemaynotcauseinterference;and
2.Thisdevicemustacceptanyinterference,includinginterferencethatmaycauseundesired
operationofthedevice.
ThisClassBdigitalapparatuscomplieswithCanadianICES-003.
Innovation,SciencesetDéveloppementéconomiqueCanada(Français)
Cetappareilestconformeauxnormesd'exemptiondelicenceRSS.
Sonfonctionnementestsoumisauxdeuxconditionssuivantes:
1.cetappareilnedoitpascauserd'interférence,et
2.cetappareildoitacceptertouteinterférence,notammentlesinterférencesquipeuventaffecter
sonfonctionnement.
CetappareilnumériquedelaclasseBestconformeàlanormeNMB-003duCanada.
Warning:MaximumPermissibleExposure
ForoptimalradioperformanceandminimalhumanexposuretoRadioFrequency
(RF)electromagneticenergy,youmustensurethattheantennais:
connectedtotheradiobeforetransmitting
locatedwhereitwillbeawayfrompeople
locatedatleast1.8meters(5.9feet)fromtheradio’smainunit
FailuretoobservetheseguidelinesmayexposethosewithintheMaximum
PermissibleExposure(MPE)radiustoRFradiationabsorptionthatexceedsthe
FCCMPElimit.Itistheradiooperator’sresponsibilitytoensurethatnoperson
comeswithinthisradius.
Caution:Performregularradiochecks
Performregularradiocheckswhenusingyourvessel,asrecommendedinradio
trainingandcertificationschemesandradioequipmentrulesofuse.
Caution:Ensureproperradiouse
UndernocircumstancesshouldaDSCdistressalertbesentfromyourradiofor
testpurposes.Suchactionisaviolationofrulesofuseforradioequipment,and
canresultinheavyfines.
W ateringress
Wateringressdisclaimer
Althoughthewaterproofratingcapacityofthisproductmeetsthestatedwateringressprotection
standard(refertotheproduct’s
TechnicalSpecification
),waterintrusionandsubsequentequipment
failuremayoccuriftheproductissubjectedtohigh-pressurewashing.Raymarinewillnotwarrant
productssubjectedtohigh-pressurewashing.
Disclaimer
Raymarinedoesnotwarrantthatthisproductiserror-freeorthatitiscompatiblewithproducts
manufacturedbyanypersonorentityotherthanRaymarine.
Raymarineisnotresponsiblefordamagesorinjuriescausedbyyouruseorinabilitytousethe
product,bytheinteractionoftheproductwithproductsmanufacturedbyothers,orbyerrorsin
informationutilizedbytheproductsuppliedbythirdparties.
8
Productdisposal
DisposeofthisproductinaccordancewiththeWEEEDirective
.
TheWasteElectricalandElectronicEquipment(WEEE)Directiverequirestherecyclingofwaste
electricalandelectronicequipmentwhichcontainsmaterials,componentsandsubstancesthatmay
behazardousandpresentarisktohumanhealthandtheenvironmentwhenWEEEisnothandled
correctly.
Equipmentmarkedwiththecrossed-outwheeledbinsymbolindicatesthatthe
equipmentshouldnotbedisposedofinunsortedhouseholdwaste.
Localauthoritiesinmanyregionshaveestablishedcollectionschemesunder
whichresidentscandisposeofwasteelectricalandelectronicequipmentata
recyclingcenterorothercollectionpoint.
Formoreinformationaboutsuitablecollectionpointsforwasteelectrical
andelectronicequipmentinyourregion,refertotheRaymarinewebsite:
www.raymarine.eu/recycling.
W arrantyregistration
ToregisteryourRaymarineproductownership,pleasevisitwww.raymarine.comandregisteronline.
Itisimportantthatyouregisteryourproducttoreceivefullwarrantybenefits.Y ourunitpackage
includesabarcodelabelindicatingtheserialnumberoftheunit.Youwillneedthisserialnumber
whenregisteringyourproductonline.Youshouldretainthelabelforfuturereference.
Technicalaccuracy
Tothebestofourknowledge,theinformationinthisdocumentwascorrectatthetimeitwas
produced.However,Raymarinecannotacceptliabilityforanyinaccuraciesoromissionsitmay
contain.Inaddition,ourpolicyofcontinuousproductimprovementmaychangespecifications
withoutnotice.Asaresult,Raymarinecannotacceptliabilityforanydifferencesbetweentheproduct
andthisdocument.PleasechecktheRaymarinewebsite(www.raymarine.com)toensureyouhave
themostup-to-dateversion(s)ofthedocumentationforyourproduct.
Importantinformation
9
10
Chapter2:Documentandproductinformation
Chaptercontents
2.
1Troubleshootingonpage12
2.2Applicableproductsonpage12
2.3CompatibleMFDsonpage13
2.4IncompatibleMFDsonpage14
2.5Softwareupdatesonpage14
Documentandproductinformation
11
2.
1Troubleshooting
Thetroubleshootinginformationprovidespossiblecausesandcorrectiveactionrequiredforcommon
problemsassociatedwithinstallationandoperationofyourproduct.
Beforepackingandshipping,allRaymarineproductsaresubjectedtocomprehensivetestingand
qualityassuranceprograms.Ifyoudoexperienceproblemswithyourproductthissectionwillhelp
youtodiagnoseandcorrectproblemsinordertorestorenormaloperation.
Ifafterreferringtothissectionyouarestillhavingproblemswithyourproduct,pleaserefertothe
TechnicalsupportsectionofthismanualforusefullinksandRaymarineProductSupportcontact
details.
2.2Applicableproducts
Thisdocumentisapplicabletothefollowingproducts:
NameP artnumberDescription
R ay50E70243
Basestation
R ay52E70345
Basestation
R ay53E70524
Basestation
R ay60E70245
Basestation
R ay63E70516
Basestation
R ay70E70251
Basestation
R ay73E70517
Basestation
R ay90E70492
Basestation
R ay91E70493
Basestation
Wiredhandset(R aymic)
A80289
Wiredhandset
Wiredspeak er(passive)
A80542
Wiredspeaker(passive)
Wirelesshub
A 80540Wirelesshubforconnectingupto2
wirelesshandsets
Wirelesshubadaptor
R70739Enableswirelesshubconnectionfor
R
ay63/Ray73radios
Wirelesshandset
(includingchargingcradle)
A 80544
Wirelesshandsetwithinductivecharging
andwirelessspeakerconnection
Wirelessspeak er(active)
A80543
Activewirelessspeaker(connectstothe
wirelesshandset)
12
2.3CompatibleMFDs
Y
ourradiocanbeintegratedwithcompatibleMFDs,enablingDSCdistressmessageinformationand
positiondataonyourMFDscreen.
CompatibleLightHouse™3MFDs
Axiom™ Axiom™Pro
Axiom™XL
eSSeries
gSSeries
CompatibleLightHouse™2MFDs
eSSeries gSSeries
eSeries cSeries
aSeries
Documentandproductinformation
13
CompatibleL
egacyMFDs
E-SeriesWidescreen C-SeriesWidescreen
E-SeriesClassic G-Series
2.4IncompatibleMFDs
ThisproductisNO TcompatiblewiththefollowinglegacyRaymarinemultifunctiondisplays.
LegacyMFDs
C-SeriesClassic A-SeriesClassic
2.5Softwareupdates
R aymarineperiodicallyreleasessoftwareupdatesforitsproducts.Theseupdatesprovidenew
features,currentfeatureenhancementsandbugfixeswhichimprovesproductperformanceand
usability.
ChecktheRaymarinewebsite:ww.raymarine.com/softwareregularlytoensureyouhavethelatest
softwareforyourproducts.
ThesoftwareupdateprocessrequiresacompatibleMFD,poweredbyLightHouse™2release13.37
orabove,orLightHouse™3versionLH3.2orabove.
PleaserefertotheoperationinstructionsforyourMFD/operatingsystemversionfordetailson
howtoperformthesoftwareupdate,alternativelyrefertotheinstructionsprovidedonthesoftware
downloadareaforyourproductontheRaymarinewebsite:ww.raymarine.com/software.
TheMFDusedtoperformthesoftwareupdatemustbethedesignatedDatamasterandbe
connected/networkedtotheproductbeingupdated.
Ifyouareinanydoubtastothecorrectprocedureforupdatingyourproductsoftware,pleaserefer
toyourlocalauthorizeddealerorRaymarinetechnicalsupportforassistance.
Caution:Installingsoftwareupdates
Thesoftwareupdateprocessiscarriedoutatyourownrisk.Beforeinitiatingthe
updateprocessensureyouhavebackedupanyimportantfiles.
Ensurethattheunithasareliablepowersupplyandthattheupdateprocess
isnotinterrupted.
DamagecausedbyanincompleteupdateisnotcoveredbyRaymarinewarranty.
Bydownloadingthesoftwareupdatepackage,youagreetotheseterms.
14
Checkingsoftwareversions
Y
oucancheckthesoftwareversionofyourradioandconnectedcomponents.
FromtheHomescreen:
1.Select
Menu>Set-up>Maintenance>Aboutthisunit.
2.Scrolldown.
Softwareversionsofconnectedcomponentsaredisplayed.
P
erformingsoftwareupdatesRaymichandset
IfyourwiredhandsetisrunningsoftwareversionV1.32orabovethenthehandsetwillbeupdated
automaticallyatthesametimeastheBasestation.Ifyouhandsetisrunningasoftwareversionbelow
V1.32thenyourBasestationandhandsetmustbeupdatedseparately.
TheradiomustbeconnectedtoacompatibleMFDoverSea Talkng®.
TheDatamasterMFDmustbeusedtoperformsoftwareupdate.
OnceyouhaveupdatedyourBasestationsoftwarefollowthestepsbelowtoupdateyourhandset.
1.Ensureamemorycardthatcontainsthenecessarysoftwarefilesisinsertedintothecardreader
ofyourMFD.
2.WiththeRadio’sBasestationpoweredon,turnofftheRaymicHandsetbypressingthe Power
buttonlocatedonthetopoftheHandset.
3.Pressandholdthe DistressandPTTbuttonsontheHandset.
4.PresstheHandset
Powerbuttonfor1second,untilthebacklightturnson,andthenreleaseall
threebuttons.
TheHandsetisnowinupdatemode.
5.NowcheckforsoftwareupdatesusingyourMFD:
LightHouse™2FromtheHomescreenselect: Set-up>Maintenance>CheckCardfor
Updates.
LightHouse™3FromtheHomescreenselect:
Settings>Updatedsoftware>CheckSDcard.
6.SelectyourRadioandselect Update.
(TheLCDbacklightwillflashwhentheupdateisinprogress.)
7 .Whentheupdateiscomplete,checkyourradiossoftwareversion.
8.Removedthememorycardfromthecardreader.
Documentandproductinformation
15
16
Chapter3:P
owerupTroubleshooting
Chaptercontents
3.1Poweruptroubleshootingonpage18
P owerupTroubleshooting
17
3.
1Poweruptroubleshooting
Problemsatpowerupandtheirpossiblecausesandsolutionsaredescribedhere.
Productdoesnotturnonorkeepsturningoff
P
ossiblecausesPossiblesolutions
Operation1.Ensurethattheradioisfullypoweredon,byholdingthe
P
owerbuttonforatleast3seconds.
2.Ifyoursystemincludesahandset,ithasitsownindependent
powerbutton,locatedonthetopedgeofthehandset.Press
andholdthebuttonforatleast3seconds,untilthedisplay
lightsup.
Blownfuse/trippedbreak er
1.Checkthefuse,locatedinlinewiththepowercable.Ensure
thatithasthecorrectrating(10A),asanunder-ratedfuse
canaffectthepowersuppliedtotheradio.Ifthefusehas
blown,replacewithanew10Afuse.
2.Checktheconditionofrelevant/additionalfusesand
breakersandconnections,replaceifnecessary.
3.Iffusekeepsblowingcheckforcabledamage,broken
connectorpinsorincorrectwiring.
P oor/damaged/insecure
powersupplycable/
connections
1.Checkthatthepowercableconnectorisfullyinsertedinto
theunitandlockedinposition.
2.Checkthepowersupplycableandconnectorsforsignsof
damageorcorrosion,replaceifnecessary.
3.Withtheunitturnedon,tryflexingthepowercablenear
tothedisplayconnectortoseeifthiscausestheunitto
re-boot/loosepower,replaceifnecessary.
4.Checkthevessel’sbatteryvoltage,theconditionofthe
batteryterminalsandpowersupplycables,ensuring
connectionsaresecure,cleanandfreefromcorrosion,
replaceifnecessary.
5.Withtheproductunderload(whentransmittingat25W),
usingamulti-meter,checkforahighvoltagedropacrossall
connectors/fusesetc,andreplaceifnecessary.
IncorrectpowerconnectionThepowersupplymaybewiredincorrectly ,ensurethe
installationinstructionshavebeenfollowed.
P owersourceinsufficient
Checkthatyourpowersupply(batteryordistributionpanel)is
providingaminimumof10.2Vtotheradiowheninstandby,and
alsowhentransmittingat25W.
Productwillnotbootup(re-bootloop)
P ossiblecausesPossiblesolutions
P owersupplyandconnection
Seepossiblesolutionsfrom‘Productsdoesnotturnonorkeeps
turningoffabove.
SoftwarecorruptionIntheunlik elyeventthattheproduct’ssoftwarehasbecome
corrupted,pleasetryre-flashingtheradioandthehandsets
withthelatestsoftwarefromtheRaymarinewebsite:
www.raymarine.com/software
Ifyouhaveahandsetinyoursystem(Ray63/73/90/91only)
witholdsoftware,youmightneedtoputitintoprogramming
modeinordertoupdatethesoftwarealongwiththeradio.
Todothis,connectitandthenpressandholdthe
DSCand
TRANSMITbuttonstogether.Whileholdingthesebuttons,press
the Powerbuttononthehandsetfor3seconds.Thehandset
18
P
ossiblecausesPossiblesolutions
backlightwillstartflashing.Thismeansthatthehandsetisnow
inprogrammingmode
.Followtheupdateinstructionsprovided
onthesoftwaredownloadwebpage.
P owerupTroubleshooting
19
20
  • Page 1 1
  • Page 2 2
  • Page 3 3
  • Page 4 4
  • Page 5 5
  • Page 6 6
  • Page 7 7
  • Page 8 8
  • Page 9 9
  • Page 10 10
  • Page 11 11
  • Page 12 12
  • Page 13 13
  • Page 14 14
  • Page 15 15
  • Page 16 16
  • Page 17 17
  • Page 18 18
  • Page 19 19
  • Page 20 20
  • Page 21 21
  • Page 22 22
  • Page 23 23
  • Page 24 24
  • Page 25 25
  • Page 26 26
  • Page 27 27
  • Page 28 28
  • Page 29 29
  • Page 30 30
  • Page 31 31
  • Page 32 32
  • Page 33 33
  • Page 34 34
  • Page 35 35
  • Page 36 36
  • Page 37 37
  • Page 38 38
  • Page 39 39
  • Page 40 40
  • Page 41 41
  • Page 42 42
  • Page 43 43
  • Page 44 44
  • Page 45 45
  • Page 46 46
  • Page 47 47
  • Page 48 48
  • Page 49 49
  • Page 50 50
  • Page 51 51
  • Page 52 52
  • Page 53 53
  • Page 54 54
  • Page 55 55
  • Page 56 56
  • Page 57 57
  • Page 58 58
  • Page 59 59
  • Page 60 60

Raymarine RAY91 Troubleshooting Manual

Type
Troubleshooting Manual

Ask a question and I''ll find the answer in the document

Finding information in a document is now easier with AI