Tyco iSTAR Ultra Installation And Configuration Manual

UM-280

iSTAR Ultra

I

NSTALLATION AND CONFIGURATION GUIDE

REVISION D0

C•CURE and Software House are registered trademarks of Tyco Security Products.

The trademarks, logos, and service marks displayed on this document are registered in the United States [or

other countries]. Any misuse of the trademarks is strictly prohibited and Tyco will aggressively enforce its

intellectual property rights to the fullest extent of the law, including pursuit of criminal prosecution wherever

necessary. All trademarks not owned by Tyco are the property of their respective owners, and are used with

permission or allowed under applicable laws.

Product offerings and specifications are subject to change without notice. Actual products may vary from

photos. Not all products include all features. Availability varies by region; contact your regional sales

manager.

Document Number: UM- 280

Revision Number: D0

Release Date: June 2016

Firmware Version: 6.3.0 and higher

This manual is proprietary information of Software House. Unauthorized reproduction of any portion of this

manual is prohibited. The material in this manual is for information purposes only. It is subject to change

without notice. Software House assumes no responsibility for incorrect information this manual may contain.

iSTAR Ultra Installation and Configuration Guide iii

Table of Contents

Preface

How to Use this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Finding More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Software House Customer Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Chapter 1 Overview and Introduction

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

General Control Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Access Control Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Types of Mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Wall Mount Enclosure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Rack Mount Enclosures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

iSTAR Ultra Photograph. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Main Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

RM / Wiegand Signaling Readers (per ACM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Aperio Hubs and Readers (per GCM RS-485 Comm Port) . . . . . . . . . . . . . . . . . . . . . . 1-8

I/O (per ACM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

I/O (per GCM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

FAI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Onboard Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Product Comparison . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Chapter 2 Site Requirements

Pre-Installation Planning and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Equipment Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Types of Mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

iSTAR Ultra Wall Mount Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Wall Mount Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

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iv iSTAR Ultra Installation and Configuration Guide

Wall Mount Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Rack Mount Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Rack Mount Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

IP-ACM Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Plastic Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Metal Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Grounding Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Additional Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Wiring Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Heat Dissipation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

Grounding Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

Reader Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Software House Readers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Third Party Readers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Chapter 3 iSTAR Ultra Network Topology

iSTAR Ultra Network Topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

LAN and WAN Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Gateways and Firewalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Local Address Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

IP Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Fully Qualified Domain Names. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Cluster Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Master and Member Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Master Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Single Master Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Communication Paths. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Primary Communications Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Secondary Communications Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Maintaining Cluster Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Single Master Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Adding Controllers to the Cluster. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Configuring Communication Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Planning Primary Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Primary Communication Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Planning Secondary Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Chapter 4 iSTAR Ultra Power, Batteries, and Backup

Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

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iSTAR Ultra Installation and Configuration Guide v

Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Maximum Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Additional Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Heat Dissipation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Other Interactions with the Power System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

AC / Main Fail Input. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Low Battery Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Chapter 5 General Control Module (GCM)

General Control Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

J3 Battery Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Switches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

SW7- Soft Reset (Reboot). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

SW2 - Hard Processor Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

SW3 Rotary Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

S1-1 (Encryption) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

S1-2- CPNI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

S1-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

S1-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

RS - 485 Terminators - SW5 and SW6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

LCD Contrast Potentiometer - RV1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

AC Fail - Low Battery - J2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

AC Fail Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Low Battery Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Tamper - J1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

GCM Power - J4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

RS-485 1 and 2 (J12 and J13) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

USB Type A - J8 and J9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

USB Micro A-B - J7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

RS-232 Diagnostic Port (P4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

COMM Board Connector - J15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

J14 SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Visual Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Power - DS1 and DS2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Chapter 6 Access Control Module (ACM)

Access Control Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Switches and Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

SW10 - ACM MCU Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

J1 USB Type B 2.0 Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

SW32 ACM Address Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

RS - 485 Terminators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Wet/ Dry Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Output Relay Wet or Dry Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Jumper Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

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vi iSTAR Ultra Installation and Configuration Guide

Activate on FAI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

FAI on this ACM - SW31. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Enable FAI Latch - SW30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Ports and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

J1 USB connection to GCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Tamper - J22 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Reader Power - J4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

LOCK 1 Power - J2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

LOCK 2 Power - J3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

FAI and Key - J84 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

Wiegand Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9

Wiegand Port Rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

RS-485 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

AUX Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11

INPUTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11

Supervision Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11

Relay Outputs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12

Dry Relay Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13

Wet Relay Wiring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13

Wet Wiring for a Magnetic Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14

Inputs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17

NO/NC Dual EOL 1K. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19

NO/NC Dual EOL 5K, 10K . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-20

Double EOL 1K, 5K, 10K. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-21

Single EOL 5K, 10K . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-21

Non-Supervised . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-22

FAI Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23

FAI Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23

FAI Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23

FAI without Latch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23

FAI with Latch followed by Key Unlatch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-24

F and K input Supervision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-25

State of F, K, and Relay Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-26

Other Ultra Data from Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-27

Voltage Requirements and Distance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-27

Readers and Accessory Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-30

Chapter 7 IP-ACM Ethernet Door Module

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Switches and Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

IP-ACM Reset - SW3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

DIP Switch - SW1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Rotary Switch - SW2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

GigE - PoE - J1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Ports and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Local Power - P1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Tamper - P15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Lock Voltage - P2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Table of Contents

iSTAR Ultra Installation and Configuration Guide vii

Output 1 - P7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Output 2 - P9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

RS-485 Readers - P5, P6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Wiegand Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Power and Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

Initial Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

Normal Operation Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

Standalone Configuration Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

Readers and Accessory Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7

Chapter 8 iSTAR Configuration

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

iSTAR Ultra Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

ICU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

C•CURE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

LAN Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

WAN Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4

Chapter 9 Web Page Diagnostics

Web Page Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2

Displaying Diagnostic Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2

iSTAR Ultra Controller Status Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3

Cluster Information Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5

IP-ACM Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5

Database Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8

Network Status Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-9

Reader & I/O Diagnostics Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-10

SID Diagnostics Levels Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11

Chapter 10 Maintenance

Setting the LCD Message Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2

Displaying Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-4

Setting LCD Status Message Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-4

Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-5

Hardware Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-5

Card Reader Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-6

Output Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-6

Output Change Display (Slow Mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-6

Input Change Display Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-6

Ethernet Port Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-7

GCM Battery Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-8

Table of Contents

viii iSTAR Ultra Installation and Configuration Guide

iSTAR Ultra Installation and Configuration Guide ix

Preface

This guide is designed for new and experienced security system users. The guide describes

procedures for installing, configuring, using, and maintaining the iSTAR Ultra controller.

The guide assumes that you are a certified C•CURE 9000 Technician and have already

installed C•CURE 9000.

In this Preface

 How to Use this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

 Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

 Finding More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

 Software House Customer Support Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Preface

x iSTAR Ultra Installation and Configuration Guide

How to Use this Manual

This manual contains the following information:

Chapter/Appendix Title Description

Chapter 1 Introducing the iSTAR Ultra Provides basic information about iSTAR Ultra, and includes

an overview of iSTAR Ultra hardware and features.

Chapter 2 Site Requirements Provides physical requirements for iSTAR Ultra

configuration.

Chapter 3 iSTAR Ultra Topology Provides the information that you need to set up

iSTAR Ultra controllers for network communications.

Chapter 4 Power and Backup Provides details of iSTAR Ultra Power and Backup.

Chapter 5 iSTAR Ultra GCM Controls and

Indicators

Describes the LEDs, connectors, indicators, wiring details for

the GCM.

Chapter 6 iSTAR Ultra ACM Controls and

Indicators

Describes the LEDs, connectors, indicators, wiring details for

readers, I/O modules, Aux ports, wet and dry relay outputs,

inputs, alarm inputs, and FAI for the ACM.

Chapter 7 Using the iSTAR Configuration

Utility (ICU)

Provides instructions for configuring iSTAR Ultra controllers

using the iSTAR Configuration Utility (ICU).

Chapter 8 iSTAR Ultra Web Page

Diagnostic Utility

Describes how to monitor controllers and observe controller

diagnostics.

Chapter 9 Maintenance and Diagnostics

(LCD diagnostics and tests)

Describes how to monitor controllers and run controller

diagnostics.

Preface

iSTAR Ultra Installation and Configuration Guide xi

Conventions

This manual uses the following text formats and symbols.

The following items are used to indicate important information.

Convention Meaning

Bold This font indicates screen elements, and also indicates when you

should take a direct action in a procedure.

Bold font describes one of the following items:

 A command or character to type, or

 A button or option on the screen to press, or

 A key on the keyboard to press

 A screen element or name

Regular italic font Indicates a new term, or a book title.

<text> Indicates a variable.

NOTE

Indicates a note. Notes call attention to any item of information that may

be of special importance.

TIP

Indicates an alternate method of performing a task.

Indicates a caution. A caution contains information essential to avoid

damage to the system. A caution can pertain to hardware or software.

Indicates a warning. A warning contains information that advises users

that failure to avoid a specific action could result in physical harm to the

user or to the hardware.

Indicates a danger. A danger contains information that users must know

to avoid death or serious injury.

Preface

xii iSTAR Ultra Installation and Configuration Guide

Finding More Information

You can access the C•CURE manuals and online Help for more information about C•CURE.

Manuals

C•CURE software manuals are available in PDF format on the C•CURE DVD.

You can access the manuals if you copy the appropriate PDF files from the C•CURE

Installation DVD English\Manuals folder.

The available C•CURE and Software House manuals are listed in the C•CURE Getting Started

Guide Product Guides and Help section, and as hyperlinks in the ONLINE.pdf file in the

C•CURE DVD English\Manuals folder.

These manuals are also available from the Software House Member Center website

(http://www.swhouse.com/TechnicalLibrary/TechLibSW.aspx).

Online Help

You can access C•CURE Help by pressing F1 or clicking Help from the menu bar in the

Administration and Monitoring Station applications.

Preface

iSTAR Ultra Installation and Configuration Guide xiii

Software House Customer Support Center

Telephone Technical Support

During the period of the Agreement, the following guidelines apply:

 Software House accepts service calls only from employees of the Systems Integrator of

Record for the installation associated with the support inquiry.

Before Calling

Ensure that you:

 Are the Dealer of record for this account.

 Are certified by Software House for this product.

 Have a valid license and current Software Support Agreement (SSA) for the system.

 Have the system serial number available.

 Have your certification number available.

Hours

Normal Support Hours Monday through Friday, 8:00 a.m. to 8:00 p.m., EST. Except holidays.

Emergency Support Hours 24 hours/day, seven days a week, 365 days/year.

Requires Enhanced SSA “7 x 24” Standby Telephone Support

(emergency) provided to Certified Technicians.

For all other customers, billable on time and materials basis.

Minimum charges apply – See MSRP.

Phone

For telephone support contact numbers for all regions, see www.swhouse.com/support/contact_technical_support.aspx.

Preface

xiv iSTAR Ultra Installation and Configuration Guide

iSTAR Ultra Installation and Configuration Guide 1–1

1

Overview and Introduction

The iSTAR Ultra is an enhanced, intelligent controller for networked security systems. iSTAR

Ultra hardware and firmware includes a general purpose board General Controller Module

(GCM) and one or more special purpose Access Control Modules (ACM) modules.

This guide assumes you are a certified dealer who has attended iSTAR Ultra training and that

you are familiar with networking concepts and hardware installation.

In This Chapter:

 Overview ........................................................................................................................................................... 1-2

 Types of Mounting........................................................................................................................................... 1-4

 Main Features ................................................................................................................................................... 1-7

 Product Comparison...................................................................................................................................... 1-11

Overview

1–2 iSTAR Ultra Installation and Configuration Guide

Overview

The iSTAR Ultra can support up to 16 traditional hard-wired readers and clustering of up to

sixteen controllers. The Ultra supports wireless lock sets up to 32 total (this includes

traditional and wireless) locksets. The iSTAR Ultra controller consists of the following

hardware components:

 General Controller Module (GCM)

 Access Control Module (ACM) or IP-ACM (Ethernet door module) - a maximum of two

can be connected

General Control Module

The GCM is a General Purpose Module running the Linux

®

operating system. The GCM

provides the following features:

 Two network Gigabit Ethernet ports.

 Two RS-485 Ports for Aperio™ Hubs and Wireless Readers.

• Up to 30 eight Port Aperio Hubs.

• Up to 32 wireless Aperio Readers.

 An LCD panel that displays the current status, and provides built-in diagnostics.

 Four USB ports to communicate with the Access Control Modules (ACM) and import

encryption keys.

 One Micro A-B port. (For future use).

Access Control Module

The ACM is a special purpose Access Control Module that interfaces with the GCM and

provides inputs, outputs, reader interfaces, and AUX outputs. An iSTAR Ultra can contain up

to two ACMs that interface directly with Wiegand signaling devices, and RM reader busses.

The RM reader busses can interface with Wiegand signaling devices and ABA (magnetic)

signaling devices. External lock power can be used to “wet” the relay contacts, or to run them

“dry” using an external power supply. FAI (Fire Alarm Interface) is also supported along with

the ability to selectively latch the relays until released by a Key switch.

The ACM contains the following ports:

 Supervised Inputs (24 ports) - supervision type is individually selected on each input.

 Socket mounted Primary Relays 5A Dry or 0.75A Wet.(8 ports)

 Permanently soldered Secondary Relays 1A Dry or Wet (8 ports)

 Reader Power In (12 Vdc)

 Lock 1 Power In (0 to 30 Vdc)

 Lock 2 Power In (0 to 30 Vdc)

 FAI (Fire Alarm Interface) and FAI Key signals

 AUX Output (8 ports) (12 Vdc)*

Overview

iSTAR Ultra Installation and Configuration Guide 1–3

The ACM supports a total of 8 readers in any combination of the following:

 RS-485 RM Reader (8 readers across 8 ports)

 Wiegand Reader (8 readers)

There are eight basic sections, on each ACM, that support the total of eight Readers. Each

section has:

 One Reader port (either)

• One RM / RS-485 Reader port*

• One Wiegand signaling port*

 Three supervised Inputs

 Two relay Outputs

 One AUX output (12 Vdc)*

* The AUX power and whichever reader power is used, are limited to a total of 1.5 Amp.

The iSTAR Ultra also supports the IP-ACM Ethernet Door Module as an alternative choice for

an ACM. The IP-ACM can be powered by either 12V supply or Power over Ethernet (PoE). It

communicates to readers via wiegand interface or RS485 interface, and it communicates to the

GCM via TCP/IP over Ethernet.

The IP-ACM supports two readers. The maximum number of IP-ACM modules supported per

GCM is 32.

Types of Mounting

1–4 iSTAR Ultra Installation and Configuration Guide

Types of Mounting

The iSTAR Ultra and its components can be installed in a wall mount enclosure or in separate

rack mount enclosures.

Wall Mount Enclosure

Figure 1-1 on page 1-4 shows a photograph of the iSTAR Ultra and its components in a wall

mount enclosure.

Figure 1-1: Wall Mount Enclosure

GCM

ACM 1

ACM 2

Types of Mounting

iSTAR Ultra Installation and Configuration Guide 1–5

Rack Mount Enclosures

Figure 1-2 on page 1-5 shows the GCM in a rack mount enclosure.

Figure 1-2: GCM Rack Mount Enclosure

Figure 1-3 on page 1-5 shows the rear of the GCM rack mount enclosure.

Figure 1-3: GCM Rear Rack Mount Enclosure

Figure 1-4 on page 1-5 shows the ACM in rack mount enclosure.

Figure 1-4: ACM Rack Mount Enclosure

LCD

2 Gbps NICs

Power

4 USB 2.0

AC Fail / Low Batt

RS-485 Ports

Types of Mounting

1–6 iSTAR Ultra Installation and Configuration Guide

iSTAR Ultra Photograph

Figure 1-5 on page 1-6 shows a photograph of the iSTAR Ultra enclosure. The bright power

LED will shine through the Power decal when the door is closed. The bright LED will

extinguish when the door is opened.

Figure 1-5: STAR Ultra Photo

Power Indicator

Key Lock with Tamper inside

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Tyco iSTAR Ultra Installation And Configuration Manual

Tyco iSTAR Ultra Installation And Configuration Manual

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